This property is in high demand!
16 travelers have booked today.

Agoda Preferred recommends trusted and verified properties that have a long-standing relationship with Agoda and meet certain criteria.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Check-in [24-hour]
Free airport transfer
Great Breakfast
Free Wi-Fi in all rooms!
Hot tub
Free Wi-Fi
Free parking
Spa
Front desk [24-hour]
Bar
Golf course
Massage
Airport transfer
16 travelers have booked today.
Based on 969 verified reviews
8.6
8.4
8.2
8.1
8.0
Location rating score
| Value for money | 8.2 |
| Location rating | 8.6 |
Garden Place Hotel offers airport transfer services for free upon request. To request, check the box on the booking form just before the payment page.
Garden Place Hotel features a diverse set of non-water sport and outdoor activities such as horse riding, golf course (within 3 km), and tennis courts for you to take pleasure in while remaining here.
At Garden Place Hotel, customers can take part in contactless check-in and check-out option provided by this property for your convenience and safety.
Yes! The perks of staying at Garden Place Hotel include an on-site ATM, providing travelers with easy access point for cash withdrawal and remaining worry-free throughout your vacation.
While staying at Garden Place Hotel, enjoy your morning or evening wander at nearby park which include Harris Hill Park, Rehm Rd Park, and Memorial Grove.
Garden Place Hotel's policy relating to children's bedding considers guests age 17 years and older as adults, and therefore must use an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
Garden Place Hotel's most popular month where verified guests have stayed the most is in August.
Past guests that stayed at Garden Place Hotel have given this property a rating of 8.593 for its exceptional location as the major highlight for their stay.
Past group travelers that have stayed at this property have given Garden Place Hotel an average rating of 7.4. You can check out more comprehensive customer testimonials and responses by filtering for a specific type of verified travelers down in the review section.
Verified local visitors that have stayed at this property have given Garden Place Hotel an average rating of 7.8. You can look up on more detailed customer ratings, and remarks for this property down in the review section.

Experience a Comfortable Stay at Garden Place Hotel in Buffalo (NY)
Welcome to Garden Place Hotel, a 3.5-star hotel located in the vibrant city of Buffalo, New York. With its convenient location and exceptional amenities, this hotel is the perfect choice for both business and leisure travelers. Whether you are visiting for a weekend getaway or an extended stay, Garden Place Hotel offers a comfortable and relaxing atmosphere that will make you feel right at home.
Upon arrival, guests are greeted by a friendly and attentive staff, ready to assist with any needs or inquiries. The check-in process begins at 3:00 PM, allowing you to settle in and start enjoying your stay. The hotel's check-out time is until 11:00 AM, giving you ample time to pack up and prepare for your departure. With these flexible check-in and check-out times, Garden Place Hotel ensures a hassle-free experience for all guests.
Families traveling with children will appreciate the hotel's child policy. Garden Place Hotel warmly welcomes children between the ages of 3 to 16 to stay free of charge. This allows families to enjoy a memorable vacation without any additional costs. The hotel's spacious and comfortable rooms provide the perfect setting for a relaxing family retreat.
In addition to its exceptional service and child-friendly policies, Garden Place Hotel also accommodates furry family members. The hotel allows up to two pets per room, ensuring that your beloved pets can join you on your travels. With this pet-friendly policy, Garden Place Hotel understands the importance of keeping your four-legged companions close.
With its convenient location, comfortable rooms, and exceptional amenities, Garden Place Hotel is the ideal choice for your stay in Buffalo, New York. Whether you are traveling for business or pleasure, this 3.5-star hotel offers a welcoming atmosphere that will make your stay truly memorable. Book your stay at Garden Place Hotel today and experience the best of Buffalo hospitality.
Unwind and Indulge at Garden Place Hotel's Premier Entertainment Facilities
At Garden Place Hotel in Buffalo (NY), United States, guests are treated to a world of relaxation and entertainment within the hotel's premises. Whether you're looking to unwind after a long day of exploring or simply seeking some pampering, the hotel's entertainment facilities have got you covered.
Step into the hotel's elegant bar, where you can sip on expertly crafted cocktails and indulge in a wide selection of beverages. The bar's sophisticated ambiance and friendly staff create the perfect setting for a night of socializing and relaxation.
For those in need of some self-care, Garden Place Hotel offers a salon and spa, where you can rejuvenate your mind, body, and soul. Pamper yourself with a relaxing massage, soak in the hot tub, or detoxify in the sauna. The hotel's spa also offers a range of beauty treatments, ensuring you leave feeling refreshed and revitalized.
To commemorate your stay, visit the gift and souvenir shop, where you can find unique mementos and treasures to take home. Whether it's a piece of local artwork or a handcrafted souvenir, this shop has something for everyone.
Indulge in the ultimate relaxation and entertainment experience at Garden Place Hotel's premier entertainment facilities. From the elegant bar to the luxurious salon and spa, there's no shortage of ways to unwind and rejuvenate during your stay.
Stay Active and Energized at Garden Place Hotel's Sports Facilities
At Garden Place Hotel in Buffalo (NY), United States, we understand the importance of staying active and energized during your stay. That's why we offer an impressive range of sports facilities right on-site.
Tee off at our pristine golf course, where you can enjoy a challenging round of golf amidst picturesque surroundings. With well-manicured fairways and stunning views, our golf course is perfect for both seasoned players and beginners looking to improve their swing.
For those who prefer a fast-paced game, our tennis courts are the perfect choice. Grab a racket and challenge your friends or family to a friendly match while enjoying the fresh air and beautiful surroundings.
If you're looking for a unique and exhilarating experience, why not try horse riding? Explore the scenic trails surrounding the hotel on horseback and immerse yourself in nature. Our experienced staff will ensure that you have a safe and memorable ride.
Maintaining your fitness routine is easy at Garden Place Hotel. We offer a free fitness center equipped with state-of-the-art machines and equipment, allowing you to stay active and work up a sweat at your convenience. Whether you prefer cardio exercises or strength training, our fitness center has everything you need to stay in shape.
Additionally, our 24-hour fitness center ensures that you can work out whenever it suits you best. Whether you're an early riser or a night owl, you can enjoy a workout session at any time of the day.
At Garden Place Hotel, we believe that staying active and energized is an essential part of a memorable stay. With our range of sports facilities, you can enjoy a round of golf, a game of tennis, a horseback ride, or a workout session without even leaving the hotel premises. Book your stay with us and experience the perfect blend of relaxation and recreation.
Convenience and Comfort at Garden Place Hotel
At Garden Place Hotel, we understand the importance of convenience and comfort during your stay. Our hotel offers a wide range of convenience facilities to ensure that your needs are met and exceeded.
For those who prefer to travel light, our laundry service and dry cleaning facilities are available to keep your clothes fresh and clean throughout your stay. Need something delivered to your room? Our dedicated room service is just a phone call away, ready to cater to your every need.
To ensure the safety of your valuables, we provide safety deposit boxes for your peace of mind. Our friendly and knowledgeable concierge is also available to assist you with any inquiries or requests you may have. Stay connected with our complimentary Wi-Fi in public areas, and enjoy the convenience of free Wi-Fi in all rooms.
For those who are always on the go, our express check-in/check-out service allows for a seamless and hassle-free experience. Need a place to store your luggage? Our luggage storage facility is at your disposal. Craving a snack or a quick bite? Look no further than our vending machine and convenience store, offering a variety of options to satisfy your cravings.
At Garden Place Hotel, we pride ourselves on providing exceptional service and convenience facilities to ensure a comfortable and enjoyable stay for all our guests. With our daily housekeeping, you can rest assured that your room will always be clean and tidy. Book your stay with us today and experience the convenience and comfort that Garden Place Hotel has to offer.
Convenient Transport Facilities at Garden Place Hotel
At Garden Place Hotel in Buffalo, New York, guests can enjoy a range of convenient transport facilities that make exploring the city and getting around hassle-free. The hotel offers airport transfer services, ensuring a smooth and stress-free arrival and departure for guests. Whether you're flying in for a business trip or a leisurely vacation, the hotel's airport transfer service will ensure you reach your destination comfortably and on time.
For those traveling by car, Garden Place Hotel provides a spacious onsite car park, free of charge for guests. Whether you're driving your own vehicle or renting one during your stay, the hotel's car park offers a secure and convenient place to park. Additionally, the hotel also offers a shuttle service, making it easy to explore the city's attractions without the hassle of finding parking. If you prefer to have your own wheels, Garden Place Hotel also offers car hire services, allowing you to explore Buffalo and its surrounding areas at your own pace. With these transport facilities, Garden Place Hotel ensures that guests have everything they need for a seamless and enjoyable stay in Buffalo.
Indulge in Culinary Delights at Garden Place Hotel's Dining Facilities
At Garden Place Hotel, we understand the importance of a satisfying dining experience during your stay. With our range of dining facilities, we ensure that every guest's culinary needs are met.
Start your day off right at our cozy coffee shop, where you can savor a freshly brewed cup of coffee or choose from a selection of teas. Whether you prefer a quick snack or a leisurely breakfast, our coffee shop offers a delightful range of pastries, sandwiches, and light bites to satisfy your cravings.
For those who prefer the convenience of dining in the comfort of their own room, our room service is available to cater to your needs. Enjoy a delicious meal from our extensive menu, delivered right to your doorstep. Our attentive staff will ensure that your dining experience is nothing short of exceptional.
If you're in the mood for a more interactive culinary experience, our shared kitchen provides the perfect setting. Whip up your favorite meals and socialize with fellow guests as you showcase your cooking skills. Our shared kitchen is fully equipped with modern appliances and utensils, making it easy for you to prepare your own meals at your convenience.
At Garden Place Hotel, we believe that a well-rounded dining experience is essential. That's why we offer a daily housekeeping service to ensure that your dining area is always clean and inviting. Additionally, our breakfast buffet is a highlight not to be missed. Indulge in a variety of delectable options, from freshly baked pastries to hot and hearty breakfast items, all served in a warm and welcoming atmosphere.
Whether you're in the mood for a quick bite, a gourmet meal, or the freedom to cook your own culinary creations, Garden Place Hotel's dining facilities have got you covered. Experience a delightful blend of convenience and gastronomic pleasure during your stay with us.
Luxurious and Spacious Rooms at Garden Place Hotel
Experience comfort and elegance at Garden Place Hotel with our wide range of room offerings. Choose from our 1 Bedroom Suite, 1 King Bed Nonsmoking, 1 King Bed Suite, 1 King Bed Suite Nonsmoking, and 2 Queen Beds Nonsmoking rooms, each designed to provide you with a relaxing and memorable stay. With an average size of 32 square meters, our rooms offer ample space for you to unwind and rejuvenate after a long day of exploring Buffalo.
Booking your stay at Garden Place Hotel through Agoda ensures that you get the best prices available. Our partnership with Agoda allows us to offer exclusive discounts and promotions, guaranteeing you the most value for your money. With Agoda's user-friendly platform, booking your preferred room is quick and hassle-free, providing you with a seamless experience from start to finish. So why wait? Book your stay at Garden Place Hotel on Agoda today and enjoy a comfortable and affordable stay in Buffalo.
Discover the Vibrant Neighborhood of Cheektowaga in Buffalo
Nestled in the heart of Buffalo, New York, the Garden Place Hotel offers a prime location in the vibrant neighborhood of Cheektowaga. Known for its rich history, diverse culture, and bustling atmosphere, Cheektowaga is a must-visit destination for travelers seeking an authentic Buffalo experience.
Immerse yourself in the local charm as you explore the neighborhood's unique attractions. Just a short distance from the hotel, you'll find the iconic Walden Galleria Mall, a shopper's paradise with an array of high-end boutiques, department stores, and dining options. For thrill-seekers, the nearby Darien Lake Amusement Park promises a day of adrenaline-pumping rides and entertainment.
History enthusiasts will be delighted by the Cheektowaga Historical Museum, where you can delve into the area's past and learn about its significance in the development of Buffalo. If you're a nature lover, don't miss the opportunity to visit the beautiful Cheektowaga Town Park, offering picturesque walking trails, picnic areas, and serene ponds.
After a day of exploration, indulge in the local cuisine at one of Cheektowaga's many restaurants, ranging from cozy diners to upscale eateries. Whether you're craving mouthwatering Buffalo wings or traditional Italian fare, Cheektowaga has something to satisfy every palate.
With its convenient location and an abundance of attractions, Cheektowaga is the perfect base for your Buffalo adventure. Experience the energy and diversity of this vibrant neighborhood during your stay at the Garden Place Hotel.
Convenient Transportation from Nearby Airports to Garden Place Hotel
Located in Cheektowaga, Buffalo (NY), Garden Place Hotel offers a convenient and comfortable stay for travelers visiting the area. When it comes to reaching the hotel from the nearest airports, there are a few options available.
If you are arriving at Buffalo Niagara International Airport, which is just a short distance away from Garden Place Hotel, you can easily reach your destination by taking a taxi or rideshare service. The journey takes approximately 10 minutes, making it a quick and hassle-free option for travelers with heavy luggage or those looking for a convenient way to reach the hotel.
Another option is to rent a car from the airport and drive to Garden Place Hotel. The hotel provides ample parking space, allowing guests to easily explore the surrounding area at their own pace. With well-maintained roads and clear signage, navigating from the airport to the hotel is straightforward, making it a great choice for travelers who prefer the flexibility and independence of having their own vehicle.
For those who prefer public transportation, there are also bus services available from the airport to Garden Place Hotel. The NFTA Metro Bus operates regular services, providing a cost-effective and eco-friendly option for travelers. The bus stop is conveniently located near the airport, and the journey takes around 20 minutes, allowing guests to sit back and enjoy the scenic views of Buffalo.
No matter which transportation method you choose, reaching Garden Place Hotel from the nearby airports is a breeze. The hotel's prime location, coupled with its comfortable accommodations and friendly staff, make it an ideal choice for both business and leisure travelers visiting Buffalo, New York.
Explore the Natural Beauty and Recreation at Garden Place Hotel
Nestled in the heart of Buffalo, New York, Garden Place Hotel offers a convenient location near several scenic landmarks and exciting attractions. Just a short distance away, Winston-Vegola Park beckons with its lush greenery and tranquil atmosphere. Take a leisurely stroll along the winding paths, breathe in the fresh air, and admire the vibrant flora and fauna that make this park a true oasis in the city. For those seeking a bit of adventure, Davey Park Swings is a must-visit. Feel the thrill as you swing high in the air, surrounded by the joyful laughter of children and the picturesque surroundings of the park.
If you're a golf enthusiast, look no further than Diamond Hawk Golf Course, located just minutes from the hotel. This pristine course offers a challenging yet rewarding experience, with well-manicured fairways and breathtaking views. Whether you're a seasoned pro or a beginner, Diamond Hawk Golf Course is sure to impress. For a more serene experience, head to Heron Pond. This peaceful haven is perfect for a peaceful walk or a picnic with loved ones, as you soak in the serenity of the surrounding nature.
When it comes to shopping and dining, Garden Place Hotel is conveniently located near Community Food & Meat Market. Explore the aisles filled with fresh produce, local delicacies, and a variety of culinary delights. For a relaxing break, Dartwood Park is just a stone's throw away. Unwind amidst the shade of the trees, enjoy a picnic, or simply sit back and watch the world go by. With Raymond Park and Bickford & Edith Triangle also within close proximity, guests can easily explore the charming green spaces and take in the beauty of Buffalo's parks. And for those in need of a parking spot, the Daily/Hourly Parking Garage is conveniently nearby, ensuring a hassle-free stay at Garden Place Hotel. With its prime location and the abundance of nearby landmarks and attractions, Garden Place Hotel offers a truly memorable stay for both leisure and business travelers.
Convenient Public Transport Options near Garden Place Hotel in Buffalo
Located just a short distance from the Buffalo-Depew Amtrak Station, Garden Place Hotel offers its guests easy access to a variety of convenient public transport options. Whether you're arriving by train or looking to explore the vibrant city of Buffalo, this hotel's prime location ensures that you can easily navigate the city without any hassle.
The Buffalo-Depew Amtrak Station, situated within walking distance from the hotel, provides excellent connectivity to various destinations. From here, travelers can hop on a train and explore other cities in the United States, making it an ideal choice for those looking to embark on a multi-city adventure.
Additionally, the hotel is also well-connected to the local bus network, with several bus stops located nearby. This allows guests to conveniently explore Buffalo's top attractions, such as the Buffalo Zoo, Albright-Knox Art Gallery, and the famous Niagara Falls. With reliable and frequent bus services, guests can easily venture out and immerse themselves in the rich culture and history of the city.
A Culinary Adventure Awaits
When it comes to dining options, Garden Place Hotel's location is a food lover's paradise. Just steps away from the hotel, you'll find an array of mouthwatering choices to satisfy any craving. Start your day with a hearty breakfast at Vasilios Family Restaurant or indulge in a traditional Greek feast at Athens Family Restaurant. For those craving international flavors, P.F. Chang's offers delectable Asian cuisine, while Chipotle Mexican Grill serves up delicious Mexican fare. If you're in the mood for classic American dishes, TGI Friday's and Anchor Inn are both excellent choices. For a convenient and quick bite, Target - Food Avenue has a variety of options to grab on the go. And if you're in the mood for some comfort food, Waldens Restaurant and KFC are just a short drive away. No matter what your taste buds desire, Garden Place Hotel's surrounding restaurants are sure to leave you satisfied.
Shop 'til You Drop at Garden Place Hotel
Located in Buffalo, New York, Garden Place Hotel offers easy access to a variety of shopping landmarks. Just a short drive away is the Niagara Hobby and Craft Mart, where hobby enthusiasts can find a wide selection of model kits, art supplies, and collectibles. For those looking for a more extensive shopping experience, the Walden Galleria Mall is a must-visit destination. With over 200 stores, including popular brands like Macy's, H&M, and Apple, shoppers can indulge in retail therapy to their heart's content. And if you have a sweet tooth, don't miss the chance to visit Wahl's Candies and Mike's Homemade Candies, both located nearby. These charming local confectioneries offer a delectable assortment of handmade chocolates, candies, and other sweet treats. Whether you're searching for a unique hobby item, updating your wardrobe, or satisfying your cravings, Garden Place Hotel's surrounding shopping landmarks have something for everyone.
Affordable Luxury: Experience Comfort at a Great Value at Garden Place Hotel
Escape to the charming city of Buffalo (NY) without breaking the bank at the Garden Place Hotel. With an average room price of just $122, this hotel offers exceptional value for money compared to the city's average price of $181.
At Garden Place Hotel, you can enjoy the perfect blend of comfort, convenience, and affordability. Each room is tastefully decorated and equipped with modern amenities to ensure a pleasant stay. Whether you're visiting for business or leisure, the hotel offers a range of room types to cater to your needs, from cozy standard rooms to spacious suites.
Indulge in the hotel's complimentary breakfast, which features a variety of delicious options to start your day off right. Take advantage of the hotel's fitness center to stay active or unwind in the indoor pool and hot tub. With friendly and attentive staff, Garden Place Hotel provides a warm and welcoming atmosphere that will make you feel right at home. Book your stay today and experience luxury at an affordable price at Garden Place Hotel.
Exceptional Customer Service and Beautiful Rooms
Garden Place Hotel in Buffalo, NY, is renowned for its exceptional customer service and stunning rooms. Guests have raved about the friendly and helpful staff, who go above and beyond to ensure a memorable stay. The hotel's commitment to providing top-notch service is evident in the numerous positive reviews. Visitors have described the staff as amazing, noting their attentiveness and willingness to assist with any request.
In addition to the outstanding service, guests have been captivated by the hotel's gorgeous aesthetics. The rooms at Garden Place Hotel are described as beautiful, with a touch of elegance that adds to the overall experience. Visitors have appreciated the cleanliness of the rooms, ensuring a comfortable and hygienic stay. The property itself is praised for its wonderful setting, creating a serene and peaceful atmosphere that allows guests to relax and unwind.
One standout feature that guests have particularly loved is the jetted tubs available in some rooms. The luxurious experience of soaking in a jetted tub has left guests feeling pampered and rejuvenated. It's no wonder that many visitors have expressed their desire to return to Garden Place Hotel for future stays. With its exceptional customer service, stunning rooms, and tranquil ambiance, this hotel is a top choice for those seeking a memorable and relaxing getaway.
A Haven of Comfort and Exceptional Staff Performance
Welcome to Garden Place Hotel, where comfort and exceptional staff performance are at the heart of our guests' experiences. With an impressive overall rating of 8.0, our hotel has consistently delighted visitors with its exceptional value, impeccable cleanliness, and convenient location in Buffalo, NY.
At Garden Place Hotel, we understand the importance of providing excellent value to our guests. With a remarkable rating of 8.2 for value, we strive to offer comfortable accommodations and outstanding service at a reasonable price. From the moment you step into our lobby, you'll be greeted by our friendly and attentive staff, ready to assist you with any request or inquiry you may have.
Our commitment to creating a memorable stay is evident in our exceptional staff performance rating of 8.4. Our dedicated team goes above and beyond to ensure that every guest feels welcomed and well taken care of. Whether it's providing local recommendations, assisting with transportation arrangements, or simply offering a warm smile, our staff is always ready to make your stay as comfortable and enjoyable as possible.
Very good8.0
Facilities
Excellent8.6
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
Most recent
Powered by OpenAI
Guests love the excellent and friendly staff who are always willing to assist with anything. The hotel's location is fantastic, with easy access to the airport, shopping centers and dining options. The rooms are spacious, quiet and uniquely decorated. The hotel provides good value for the price and guests are appreciative of the free breakfast vouchers.
The hotel is in need of better maintenance and updates as some rooms are outdated and worn out. A few guests have mentioned uncomfortable beds and old soft mattresses.
Did you find this review summary helpful?
This was my third stay here in the past 4 months and while my first stay was good, the last two have been poor. In one case they gave me the 'honeymoon suite' which was severely dated with a very worn interior. That I could live with, but the coin op washer and dryer for all guests to use is right outside the door and someone did laundry late at night and the machines are incredibly loud and kept me up. But my main issue is with the shuttle service. If you're going to the airport you tell them the night before and that works out great. BUT when you get back they tell you to call the (617) number for the hotel and push option 3 for the front desk to request the shuttle. Well, both times I've been at the airport I've called that number and the system does not respond to pushing numbers. I was stuck in an endless loop listening to the recording. So I had to scramble to try to find another way to contact them. They do have a toll free (877) number and while it plays the exact same recording, pushing numbers does work. But that's only part of the battle. One time they told me the shuttle was already on the way and it did arrive, but then said they had to wait for someone else who had already called. Well we sat at the airport for over 20 minutes before the driver gave up and took me to the hotel. The next time they said they'd send the shuttle right away and half an hour later (they're less than 10 minutes away) it hadn't arrived. So I called them again and was hung up on once, then spent 12 minutes on hold before someone answered. They were surprised that the shuttle had not arrived, but had no idea where it was. So they said they would get the other one and personally come get me. He did arrive 10 minutes later and was apologetic, but how do you lose track of a shuttle van? I think I'll go back to using a different hotel in the future.
The room was OK, nice size had a Jacuzzi tub. The bed was comfortable sheets were clean. Shower was nice. Good location near to the airport. I did not have the breakfast or eat in any of the restaurants. The first floor made you feel like you were in a plaza in Rome her room smelled a little musty. We would probably stay there again.
My 1st room had a tv that was shattered on half of it and of course did not work, but a call to the desk fixed the situation right away and I was moved to a room that was fine and the tub is just something that is simply amazing. You don’t see those anywhere else. But at this price point I felt safe and at other places that is not always the case. I liked it.
We stayed here by chance after finding it on agoda. We normally stay at a chain hotel when we go to visit my family and it's generally ok, we're just really there to sleep. Garden Place was so fantastic! I had to call a few times because I was unsure of how late we could check in and they were very accommodating. In fact, upon check out, the lady working at the front desk asked if I was able to get a good rest since we checked in so late. The place is decorated beautifully for Christmas and has a very art deco feel otherwise. There is a nice coffee bar area and a cute cafe where you can order food at reasonable prices. Although there is no pool, there is a fitness area with a sauna. The room was very comfortable with updates made but keeping the retro feel intact. The entire place was meticulously clean and you could tell all of the staff took great care to make your stay pleasant. The kids and I took time to explore the hotel because it was so unique! Overall I absolutely loved staying here and would definitely recommend!
Free airport transfer
Free Wi-Fi in all rooms!
Hot tub
Sauna
“Buffalo Airport Beauty”
The stay was a roller coaster of emotions. Contacting and getting to the hotel was a hassle. Over an hour of calling their hotel for a shuttle from the airport to no avail, no answer at all, even with a scheduled pick up noted in my booking to the hotel. It was rumored their staffing is tight at the hotel, but was frustrating nonetheless. A sister hotel shuttle took mercy on my soul and delievered me to their doorstep. Bless that sweet hazel eyed angel with her gorgeous hair! Once I got there, everything else was simple and easy to enjoy! Side note, this place books fast on the weekends! So extend your stay in advance. The rooms are beautiful, but were not stocked on their shampoo or body wash in either room I stayed at that weekend. I am sure they would have easily done so if I requested. Embarassingly learned to close the door in the bathroom because I also accidentally set off the fire alarm with steam within 10 minutes of arriving by taking a hot shower... 🧖🏽♂️ They were so nice about it haha! Jacuzzis in a hotel room is so fun!! Only used it once, but worth it. And they have bath bombs for sale. Not that I bought one, but the option is there haha. Check the bedding though, I was a bit horrified to see brown stains on the inside of my linens in the second room I stayed in that weekend. Again, I am sure they would have changed them if I had noticed prior to my last night sleeping there and told them. The gym is clean and I recommend walking around! So much cute art and it is so aesthetic. Check out was great. The female receptionist was a doll! So was Frank, the shuttle driver, who took me back to the airport. He picked me up within 10 minutes of requesting a driver at reception! Definitely plan on staying there or one of the sister hotels in the future. Hopefully, I will try their restaurant on my next visit.
Hello AJ, Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience and frustration you experienced with the airport shuttle service and the difficulty in reaching our team upon arrival. We understand how stressful that must have been, especially after a long day of travel. We’re glad, however, that once you arrived, the rest of your stay was enjoyable and that you found the rooms beautiful and the experience smooth. Your comments are very helpful, and we’ll be reviewing our communication and staffing procedures to ensure more reliable shuttle coordination in the future. We truly appreciate your patience and understanding and hope to welcome you back under better circumstances. Sincerely, Hotel Manager