Disappointing stay”

Bought cleaning products myself and cleaned out the whole kitchen & bathroom on the 2nd day when it was clear housekeeping hadn't been. Was very busy with our family events since arrival but on the 4th day I'd had enough. Place hadn't been cleaned or bed sheets changed at all, no fresh towels since we arrived, no tea towels to begin with, only 2 cups for a place to sleep 6 or more, whole unit hadn't been swept or vacuumed, rubbish underneath the cushions, the sofa and armchairs are so dirty they're not fit for human use, window slats were thick with dust, the list goes on and on. Simple things like the kitchen rubbish lid was disgusting. Ceiling fan thick with dust & dirt it looked liked it'd never seen a duster ever. TV didn't work. Mouse droppings in the cupboards. Ants everywhere. After airing my complaint on the 4th night and having our unit cleaned sometime later, I was told there were only 2 cleaners for the whole complex. Enough said !!!

Good”

Maybe to have air con on 30mins before check in as we walked into a really hot room.

Very good”

The staff was very accommodating, which I very much appreciated. Room service was excellent. The walk in to the Apartments were beautifully designed, especially the stair case. The rooms were very clean. The property itself was lovely and very quiet. not to mention the most magnificent view from the pool. The main issues were the a/c units, none had remotes present in either the Apartment or villa (booked both), so that was a bit of a hassle. I don’t think if you have young children/ elderly that this would be an ideal place. All apartments/ villas are tiled and I was worried about the young ones slipping (samoa rains a lot). And issues with the bathroom (villa) being on the second floor (young ones/elderly) wheel chairs wouldn’t have clear access. Lastly would be the parking/ finding clear parking near your room. I’d definitely come again, it was a great stay :)

great hotel”

customer service is fantastic

cheap option if you need to stay Apia area”

room was fine, clean and large with cook facilities & aircond. Cons were some appliances didnt work although staff worked hard to fix them all. Pool water was green, and eating options limited. Seemed the premises were getting run down with minimal maintenance. Overall it was quite satisfactory for short stays if you need to stay in Apia area and the room was better than the grounds. It's noisy at night with barking dogs and neighbourhood music but that IS Apia everywhere. Staff, as usual for Samoa, are very friendly and happy to assist.

Above average”

Friendly and accomodating staff. Near sliding rocks but inland so would require a car (easily rented via staff/calling one of the rental companies) or use of taxis. Bathroom was a bit dirty with cockroaches otherwise was a pleasent stay.

Comfortable hotel with great veiw but remote”

Just overnight - hard to judge, but comfortable and staff very helpful