Very good 7.2
Based on 18 reviews

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About San Mateo on Broadbeach Apartments

Description

Set amidst relaxing environment surrounded by gardens, this charming property features a heated pool and spa and provides a great outdoor setting for a perfect holiday retreat. Boasting a wide range of accommodations, you can choose whichever apartment you think is most suitable. For leisure, you can simply sit back and capture the magnificent views of the surroundings on your private balcony or catch up with friends at the poolside BBQ area. Enjoy the various water sports and outdoor activities at the nearby beach, situated just a stone’s throw away, or visit Pacific Fair Shopping Center and Jupiters Casino for more entertainment. San Mateo on Broadbeach Apartments awaits your visit.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Rental car

Things to do, ways to relax

  • Garden
  • Hot tub
  • Massage(s)
  • Spa
  • Swimming pool [outdoor]
  • Tours

Dining, drinking, and snacking

  • BBQ facilities

Services and conveniences

  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Salon
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/check-out [express]
  • Elevator
  • Pets allowed

Languages spoken

  • English
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00PM
Check-Out Until: 10:00 AM
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Important notice

This property does not accept 'Schoolies' bookings. The property does not have the policies, procedures or resources to accommodate the unique needs of school leavers during the annual Schoolies Period. In particular it does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of guests during this period. For this reason we reserve the right to reject bookings from school and/or university leavers for the entire “schoolies” period.
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Recent customer comments

Filter by traveler type
Very good



based on 18 reviews
  • Cleanliness 7.7
  • Facilities 6.0
  • Location 7.7
  • Room Comfort/Standard 7.5
  • Service 7.4
  • Value for money 7.3
  • Food/Dining 5.4
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Shara from Australia
Business travelers
2 Bedroom
Stayed 3 nights in May 2016
Location Location Location!
I can't fault these apartments, fantastic location in beautiful Broadbeach, so close to beach, cafes and shops. This is the only place my family and I will stay on the Gold Coast.
Reviewed July 03, 2016
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Helen from Australia
Business travelers
1 Bedroom
Stayed 2 nights in March 2016
Complaint
This property states on the sign out the front that they are Luxury Apartments....the one that I stayed was a long way from luxury, it was very disappointing and only maybe average. There was only one air conditioner in the lounge room and a fan in the bedroom. The TV didn't work & even after following the instructions that they had...it still didn't work. The lobby, lift and hallways were NOT air conditioned and there were no staff anywhere at all, very disappointing especially for the price.
Reviewed April 25, 2016
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xiao from China
Solo travelers
1 Bedroom
Stayed 3 nights in November 2015
2-star hotel
Be sick of.
Reviewed November 13, 2015
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Roslyn from Australia
Families with older children
2 Bedroom
Stayed one night in June 2015
overnight stay
location 2. let you stay one night 3. friendly and relaxed
Reviewed June 08, 2015
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Gary from Australia
Couples
1 Bedroom
Stayed 2 nights in April 2015
Great place to stay
Location, location and Lola's cafe 2 minute walk
Great. We are coming back next year. Staff were excellent. AAA+++
Reviewed April 14, 2015
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Bernard from Australia
Couples
1 Bedroom
Stayed 4 nights in February 2015
San Mateo
Quiet, secure parking, close to shops
Underwhelmed by tiny shower, cheap cooking utensils especially frypan that always burnt and hard to clean. To many notes with threats of extra charges for numerous things. Expecting you to carry recycling to basement daily . Managing couple lovely people but apartment tired, 2 lights faulty, drawer set fell apart and shower pressure woeful. Good location but no view of beach. Has supermarket and bottle shop close by as well as art gallery and resteraunts
Reviewed March 09, 2015
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Susan from Australia
Groups
2 Bedroom
Stayed 2 nights in November 2014
Home away from home
Staff, Location, quiet
We had a lovely wkend, breakfast cafe 50 metres away, beach 50 metres. Central to shops. The staff were very friendly and welcoming. They couldn't have been nicer!
Reviewed November 25, 2014
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kathy from Australia
Families with young children
1 Bedroom
Stayed 3 nights in September 2014
Nice service , good location
Friendly reception, made us feel like a home. Clean room and very good location to shops and beach. Not faw from the local shopping mall
Very comfortable stay there for 3 nights
Reviewed September 22, 2014
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Julie from Australia
Business travelers
2 Bedroom
Stayed 4 nights in September 2014
Excellent place to stay
location, cleanliness and size of rooms
Really enjoyed staying here
Reviewed September 22, 2014
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Jenni from United States
Business travelers
1 Bedroom
Stayed 3 nights in August 2014
Worst Experience of my Life!
I got yelled at by the owner for about 1 hour, telling me I was a terrible person, tearing me down piece by piece and threatening me by saying "I've researched you- I know who you are and I'm going to call your boss and tell him your a horrible communicator." From the day I arrived till the day I got locked out of my room (4 days later) and had the owner come yell at me, I never received ANY customer service. No one was ever at the front desk and they never reached out to me, other than a letter in the safe when I arrived. I have never been so humiliated and hurt in all my life, and that is NO way to treat guests!
Reviewed September 11, 2014
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