Sanctuary Nam Ngum Beach Resort

13 North, Ban Tha Heua, Vang Vieng, Laos, 1000 - See map
Free Wi-Fi
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Sanctuary Nam Ngum Beach Resort

"Absolutely stunning surroundings, amazing staff who ensure you are taken care of to the max, and overall the best experience if Laos"

Henry - November 6, 2018
Superior Bungalow Sanctuary Nam Ngum Beach Resort
Lobby Sanctuary Nam Ngum Beach Resort
Swimming pool [outdoor] Sanctuary Nam Ngum Beach Resort
See all 57 photos
See map
Popular landmarks
Pha Kongkhao 15.69 km
Pha Lao 15.83 km
Tham Xang 16.57 km
Pha Boua 17.44 km
Num Bor Keo Cave 17.53 km
Vang Vieng Public Bus Stop 17.6 km
Agricultural Promotion Bank 17.71 km
Vang Vieng Glamping 17.72 km
Provincial Hospital 17.76 km
Eakham Pharmacie 17.77 km
Nearby landmarks
Tham Xang 16.57 km
Green Discovery 17.95 km
Wat Kang 18 km
Nam Song River 18.48 km
Silver Cliff 18.66 km
Lusi And Pha Poak Caves 19.84 km
Kaeng Nyui Waterfall 19.9 km
Tham Phu Kham Cave and Blue Lagoon 20.77 km
Tham Nam (Water cave) 22.36 km
Tham Loup & Tham Hoi Caves 23.23 km
7.9

Very good

Location rating score

Very good location
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Eco & Adventure
Canoeing
Workout and Leisure
Swimming pool [outdoor]
  • Private beach

  • Free Wi-Fi in all rooms!

  • Sauna

  • Air conditioning

  • Daily housekeeping

Cheaper than 68% of all properties in Vang Vieng in the last 24 hoursCompared to 180 Vang Vieng properties at Agoda for various dates
Value for money8.6
Distance to city center25km
Location rating7.9
Nearest airportWattay International Airport (VTE)
Distance to airport89.1 km

Rooms available at Sanctuary Nam Ngum Beach Resort

Exceptional
Room comfort & quality
10.0
Family Bungalow
Family Bungalow
...
  • Room size: 96 m²/1033 ft²
  • City view
  • 1 double bed or 2 single be...
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Superior Bungalow
Superior Bungalow
...
  • Room size: 58 m²/624 ft²
  • Lake view
  • 1 queen bed or 2 single bed...
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deluxe bungalow beachfront
deluxe bungalow beachfront
...
  • Room size: 60 m²/646 ft²
  • Lake view
  • 1 queen bed or 2 single bed...
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Suite Bungalow
Suite Bungalow
...
  • Room size: 90 m²/969 ft²
  • Lake view
  • 1 king bed or 2 single beds
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Superior Double Room
Superior Double Room
...
  • Room size: 58 m²/624 ft²
  • Balcony/terrace
  • 2 single beds and 1 queen b...
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Deluxe Bungalow
Deluxe Bungalow
...
  • Room size: 60 m²/646 ft²
  • Balcony/terrace
  • 2 single beds or 1 queen be...
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Deluxe Double Room
Deluxe Double Room
...
  • Room size: 60 m²/646 ft²
  • Balcony/terrace
  • 2 single beds and 1 queen b...
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Family Bungalow
Family Bungalow
...
  • Room size: 116 m²/1249 ft²
  • Balcony/terrace
  • 2 queen beds or 4 single be...
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Large Double or Twin Room
Large Double or Twin Room
...
  • Room size: 90 m²/969 ft²
  • Balcony/terrace
  • 2 single beds and 1 double ...
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Suite Sala Bungalow
Suite Sala Bungalow
...
  • Shower
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Frequently asked questions

What time is check-in and check-out at Sanctuary Nam Ngum Beach Resort?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sanctuary Nam Ngum Beach Resort?

A stay at Sanctuary Nam Ngum Beach Resort also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Sanctuary Nam Ngum Beach Resort has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Vang Vieng with private transportation, the resort can arrange taxi service.

What is the smoking policy at Sanctuary Nam Ngum Beach Resort?

Sanctuary Nam Ngum Beach Resort does permit smoking in some areas and is not 100% smoke-free.

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Explore the neighborhood

What people love about Sanctuary Nam Ngum Beach Resort

  • 10.0
    Exceptional
    Staff 

    "Alex, the hotel manager, was super helpful and I could not recommend a better place in this area."

    Valentin

    |

    November 8, 2019

  • 9.2
    Exceptional

    "The resort was quiet when we arrived and the management arranged transport and a pickup for us."

    Martin

    |

    March 17, 2019

  • 9.2
    Exceptional
    Location

    "Away from the center of Vang Vieng, this is a really quiet and scenic place to be be."

    Savindri

    |

    December 29, 2018

Property ranking|Compared to 180 Vang Vieng properties
See all rankings
Room comfort score
10.0/10
Room size
69 sqm.
Cleanliness score
8.8/10
Review score - United States
8.9/10
Better than
99
%
of Vang Vieng properties
Bigger than
98
%
of Vang Vieng properties
Better than
91
%
of Vang Vieng properties
Better than
91
%
of Vang Vieng properties
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Overall rating:
8.6
Excellent
356 reviews
Cleanliness
8.8
Facilities
8.2
Location
7.9
Read all reviews >
What travelers say they love:
Rooms had a great view over the lake, would recommend the cr...
Martin from United Kingdom
Family with older children
More about Sanctuary Nam Ngum Beach Resort

More about Sanctuary Nam Ngum Beach Resort

Situated in Ban Tha Heua, Sanctuary Nam Ngum Beach Resort is the perfect place to experience Vang Vieng and its surroundings. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

At Sanctuary Nam Ngum Beach Resort, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. While lodging at this wonderful property, guests can enjoy 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, Wi-Fi in public areas.

Sanctuary Nam Ngum Beach Resort is home to 23 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, complimentary instant coffee, complimentary tea, towels, internet access – wireless. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Sanctuary Nam Ngum Beach Resort is an ideal place of stay for travelers seeking charm, comfort and convenience in Vang Vieng.

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Most talked about facilities

Housekeeping
5 mentions
Swimming Pool
4 mentions
Food & Dining
2 mentions
Breakfast
2 mentions

What they offer

10.0
Exceptional

"Nice place to visit , specially if you are looking for spend..."

Chhavilal

|

January 6, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Continental

Restaurants on site

Restaurant
Cuisine:Asian
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Sanctuary Nam Ngum Beach Resort from real guests

Overall rating
8.6
Excellent
From 356 reviews
9.7Room comfort and quality
9.0Cleanliness
8.9Service
Agoda Reviews (224)Booking.com Reviews (132)
Rating via Agoda8.4
/
10
Cleanliness8.8
Facilities8.2
Location7.9
Room comfort and quality10.0
Service8.6
Value for money8.6
High score for Vang Vieng
Rating
9+ Exceptional (56)
8-9 Excellent (25)
7-8 Very Good (19)
6-7 Good (8)
<6 Below Expectation (18)
Time of the year
Mar - May (25)
Jun - Aug (23)
Sep - Nov (29)
Dec - Feb (49)
All guests (224)
All room types
All languages

Show reviews that mention 

Showing 126 verified guest comments
12345
8.4
Excellent
Mark from Canada
Solo traveler
Superior Bungalow
Stayed 1 night in April 2016

Beautiful view from well equipped bungalows”

We arrived at the resort shortly after their opening. Everything is brand new and shiny. The staff are excellent and helpful. There are several resorts in the area and this one is clearly the gold standard. The swimming pool in the lake is inviting and great to cool off in clean water. The food was of good quality and mostly available on demand. The facilities and equipment like kayaks and boats are available and reasonably priced. I was very content with my experience at Sanctuary Nam Ngum and will definitely be back.

Reviewed August 08, 2016

Dear Mark, On behalf of the entire Sanctuary Hotels and Resorts team, we would like to thank you for your kind comment. We are delighted to have been able to bring you complete satisfaction. Indeed, your satisfaction is ours too, we do our best to provide you with the best possible services. We are pleased to hear that you enjoyed the environment and the services offered by our hotel. Your positive message has been shared with our entire team! Thank you again for choosing us for your stopoverat our hotel and we hope to see you again soon, the entire Sanctuary Hotels and Resorts team wishes you a pleasant day.

Responded October 03, 2019
Sanctuary Nam Ngum Beach Resort
10.0
Exceptional
Tomomi
Couple
Superior Bungalow
Stayed 1 night in December 2018

Amazing hidden gem ”

We were so amazed and surprised to find this place when we came about the sunset time. It’s nothing like the photo they put on Agoda, just the way better in actual eye. Set in the artipelago of the Nam Ngum Reservoir, all the rooms look towards the water with large terrace. Bed is king size and so comfy, they have a large bathroom (sadly no bathtub). Room is not big but it does not matter in such a beautiful setting. We truly enjoyed jet-skiing in the reservoir... which is incredibly big and we were totally lost with joy between many islands!!

Reviewed December 22, 2018

Dear reviewer, On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us. We are delighted to hear that you appreciated the peaceful setting, as well as the services offered by Sanctuary Nam Ngum Beach Resort. It is a true paradise that offers both relaxing times with its sandy beach and swimming pool on the lake, but also offers water activities for your enjoyment. We are pleased to hear that you appreciated our rooms and the facilities. Our rooms are very comfortable, ergonomic with a sober and modern design. Looking forward to welcoming you again very soon Best Regards,

Responded February 02, 2019
Sanctuary Nam Ngum Beach Resort
9.2
Exceptional
Martin from United Kingdom
Family with teens
Superior Bungalow
Stayed 2 nights in March 2019

A peaceful and tranquil getaway”

The service and help from management and staff at this resort was outstanding, we were really made to feel welcome here. The location is perfect for a quiet escape from the more touristy places in Laos. The resort was quiet when we arrived and the management arranged transport and a pickup for us. Rooms had a great view over the lake, would recommend the cruise with bbq lunch on the island - very tranquil. Restaurant is very good, big servings, left full every time. There are free bicycles if you want to head into town for supplies and a free shuttle into Vang Vieng in the mornings. Would definitely stay here again.

Reviewed March 17, 2019

Dear customers, On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on Agoda. It has made our day. We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam Ngum Resort. It is a true paradise that offers both relaxing times with its sandy beach and swimming pool on the lake, It's also offers water activities for your enjoyment. We are pleased to hear that you appreciated our cooking. We are solicitous to bring you fresh and quality products. We propose a wide range to satisfy everybody’s taste, Westerners but also Asians We are enthusiastically forwarding your comment to our team, they will be enchanted to hear that you had a good time with us during your stay. We do hope to welcome you again very soon. Meanwhile, Sanctuary hotels and resorts and I wish you a pleasant stay in Laos. Best regards,

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Sanctuary Nam Ngum Beach Resort
9.6
Exceptional
Wichai from Thailand
Couple
Superior Bungalow
Stayed 1 night in April 2018

View from room is so nice”

Free pick up from Vang Vieng in front of BCEL at 10 AM or 5 PM but you need to book your room and they will send the driver. Thanks for sending us to the petrol station to wait for the bus to Vientiane. We booked bus with the resort, same price with booking in Vang Vieng downtown.

Reviewed May 02, 2018

Dear customers, On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on Agoda. It has made our day. We are pleased to hear that you appreciated the peaceful setting, as well as the services offered by Sanctuary Nam Ngum Beach Resort. As you have mentioned, we have free pick up from Vang Vieng in front of BCEL at 10 am or 5 pm, and we also wish to provide you the services as much as we can to have been able to bring you satisfaction. We hope to have the pleasure of welcoming you once again soon, Best Regard,

Responded June 30, 2018
Sanctuary Nam Ngum Beach Resort
10.0
Exceptional
Joshua from Canada
Couple
Superior Bungalow
Stayed 2 nights in December 2018

My favourite in Laos ”

My favourite hotel I stayed at in Laos. We booked at first for two nights and knew we would extend our stay once we saw the hotel. First note that this is not in the city, it’s about a 20 minute drive, we got the bus from Vientiane to drop us off on the way or the hotel offers shuttles from Vang Vieng. This is a place to go and just relax and unwind. The staff is super helpful and accommodating but not pushy with anything. There are activities you can book, boats to rent, and bikes to borrow or you can do what we did, just relax and enjoy the beautiful room and view. The hotel and well maintained and clean and comfortable. If you get chance book this hotel, I was so impressed and want to go back.

Reviewed January 07, 2019

Dear customers, We were delighted to be able to bring you entire satisfaction. It is a true the resort far away from Vang Vieng proximately 20 - 30 minutes. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam Ngum Resort.that offers both relaxing times with its sandy beach and swimming pool on the lake, but also offers water activities for your enjoyment. We are pleased to hear that you appreciated our rooms and the facilities. Our rooms are very comfortable, ergonomic with a sober and modern design. We are enthusiastically forwarding your comment to our staff, they will be enchanted to hear that you had a good time with us! Hoping to welcome you again very soon, Best Regards,

Responded February 02, 2019
Sanctuary Nam Ngum Beach Resort
8.8
Excellent
Elijah from Laos
Family with young children
deluxe bungalow beachfront
Stayed 1 night in January 2018

Enjoyed a wonderful stay at the Sanctuary Resort”

We thoroughly enjoyed our stay here! The rooms were comfortable and clean, the restaurant had a good selection of Western and Lao food, and there was fun selection of activities to enjoy including JetSki‘s and a floating pool on the edge of the reservoir. The only reason I did not give it a five star review on the location is that, if you do not have your own vehicle, it is a bit difficult to get the 20 km to Vang Vieng.

Reviewed January 21, 2018

Dear customers, Thank you for having left a comment on Agoda page for the Sanctuary Nam Ngum Beach Resort and for sharing your experience. The team and I are delighted to have been able to bring you satisfaction Indeed, it is fundamental for us to satisfy our valued customers and we do our best to ensure a service worthy of your expectations. It is true that the hotel is situated approximately 20km from Vang Vieng, away from the hustle and bustle. We opted for a calm and serene atmosphere as our aim was to offer our customers a place dedicated to relaxation: a sanctuary, haven of peace, allowing one to relax, whilst enjoying the beautiful view of the lake, the different water activities and swimming pool. However, we are pleased to hear that you appreciated our cooking. We are solicitous to bring you fresh and quality products. We propose a wide range to satisfy everybody’s taste, Westerners but also Asians. We are enthusiastically forwarding your comment to our hel

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Sanctuary Nam Ngum Beach Resort
8.8
Excellent
Trevin from United States
Family with young children
Superior Bungalow
Stayed 2 nights in January 2018

Definitely worth a visit. ”

We had a good time here. The view is very nice and the rooms are fantastic. The food was good and the prices, while being much higher than in town were good for a resort. My only complaint is the same complaint I have basically everywhere in Laos, the staff leaves something to be desired. There must have been 3 employees for every one guest at the resort while we stayed there but they weren’t particularly attentive. We ate breakfast while being watched by six employees but no one ever filled our coffee. Not a huge deal but the resort has such potential. My other complaint was that on the first night an employee followed us out to our vehicle as we were leaving, to go explore the town,to tell us that we couldn’t go without paying our tab of $6.50. The hotel allows you to keep a tab for the length of your stay. We explained that we were coming back. Again, not a huge deal but very unnecessary. We had prepaid for two rooms for two nights so skipping out to save $6.50 absurd.

Reviewed February 03, 2018

Dear Customers, Thank you for having left a comment on our Agoda page and for sharing your experience. We are delighted to have been able to bring you entire satisfaction. Indeed, your satisfaction is also ours so we do our best to provide you the best services possible. We are pleased to hear that you appreciated our rooms and the facilities as well as our cooking, Given the inconvenience you have experienced, I personally will take care of relaying the problem to the service concerned. We will do our best to resolve it as soon as possible. I would like, on behalf of the whole team, to send you our sincere apologies for the inconvenience. Looking forward to welcoming you again very soon Sincerely,

Responded February 05, 2018
Sanctuary Nam Ngum Beach Resort
10.0
Exceptional
Valentin from Thailand
Solo traveler
Superior Bungalow
Stayed 1 night in November 2019

Amazing resort in the middle of no where”

Everything was exceptional. The staff went above and beyond to make the stay enjoyable. Alex, the hotel manager, was super helpful and I could not recommend a better place in this area. This is the place to be if you want a peaceful stay around Vang Vieng area

Reviewed November 08, 2019

Dear Valentin, On behalf of the entire Sanctuary Hotels and Resorts team, we would like to thank you for your kind comment. We are delighted to have been able to bring you complete satisfaction. Indeed, your satisfaction is ours too, we do our best to provide you with the best possible services. We are pleased to hear that you enjoyed the environment and the services offered by our hotel. Your positive message has been shared with our entire team! Thank you again for choosing us for your stop-over at our hotel and we hope to see you again soon, the entire Sanctuary Hotels and Resorts team wishes you a pleasant day.

Responded December 12, 2019
Sanctuary Nam Ngum Beach Resort
7.6
Very good
Santiago
Couple
Superior Bungalow
Stayed 1 night in June 2019

Decent stay with an inconvenient location”

The reception staff and manager were very friendly and helpful. The location gives you a nice view, but there isn't much of anything nearby. It feels entirely isolated from Laos, which isn't great if you're trying to explore Vang Vieng. I'd say this is a good place if you're looking for a quiet, relaxed stay. The restaurant left a lot to be desired -- the staff was unenthused, the food wasn't worth its price (which is bad when it's your only option), the entirely outdoor setting makes you easy prey for mosquitoes the whole time you're sitting, and the cats that beg for your food during dinner is offputting. The resort also had a very surreal feeling, since we were the ONLY guests in the entire resort (at least we didn't see anyone else during the days+night that we were there) Overall it was an OK stay.

Reviewed June 22, 2019

Sabaidee, Dear Santiago, The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. We appreciate your comments and suggestions, the issues you raised are under improvements and we continuously strive in providing the best service to our clients.

Responded October 03, 2019
Sanctuary Nam Ngum Beach Resort
9.2
Exceptional
Simon from United Kingdom
Family with young children
Suite Bungalow
Stayed 3 nights in December 2020

Well recommended ”

Lovely resort. Very quiet. Beautiful location and close enough to Vang Vieng for a day-trip. Will be going back when we can!

Reviewed January 01, 2021
8.4
Excellent
Sangin from South Korea
Solo traveler
Superior Bungalow
Stayed 2 nights in August 2018

Far from Bangbieng, but quiet and comfortable place”

It was quite far from bangbieng main street (~30 minutes from minivan), so you can book a minivan from the resort, or use free shuttle at 9 am and 2 pm. But the resort were comfortable and breakfast also good. If you have an enough time, you can walk around Ngum river. 위치가 ㄱHJMang이지만 나름 가격대비 위생도 좋고 식사도 맛있고 편의시설 관리(수영장, 선셋의자)가 굉장히 잘 되어 있는 곳입니다. 여유롭게 방비엥을 투어하고 싶은 분들께는 적극추천, but 빠르게 2박3일 방비엥에 머무르실분들께는 비추!

Reviewed August 30, 2018

Dear customers, On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on Agoda page. It has made our day. We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam Ngum Resort. It is a true the resort located is proximately 30 minutes by minivan and we offer free shuttle in the morning at 9 am and 5 pm. We opted for a calm and serene atmosphere as our aim was to offer our customers a place dedicated to relaxation: a sanctuary, haven of peace, allowing one to relax, whilst enjoying the beautiful view of the lake, the different water activities and swimming pool. We hope to welcome you again very soon, Best Regard,

Responded September 22, 2018
Sanctuary Nam Ngum Beach Resort
9.2
Exceptional
Savindri from Sri Lanka
Group
Superior Bungalow
Stayed 2 nights in December 2018

Quiet”

Away from the center of Vang Vieng, this is a really quiet and scenic place to be be. Loved it.

Reviewed December 29, 2018

Dear customers, On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on Agoda. We do hope to welcome you again very soon. Best Regards,

Responded January 26, 2019
Sanctuary Nam Ngum Beach Resort
8.8
Excellent
Seongmi from South Korea
Couple
Superior Bungalow
Stayed 2 nights in November 2018

Perfect to relax! ”

It was the best stay in Laos. Hotel is little bit far from Vanveing but if your purpose is relaxing, just make reservation here. Moreover they have shuttle service to Vangvieng. Room was clean, staffs are kind with good English, breakfast not bad, and the view, it was just perfect. They always give us a good service about I asked. Someone said there are many mosquito but it doesn’t matter as they have spray. Just say to reception. Of course you can make a bus or mini ban reservation to Vientiane at the hotel.

Reviewed November 13, 2018

Dear Customers, On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on Agoda, We were delighted to be able to bring you entire satisfaction. It is a true the resort far away from Vang Vieng proximately 25 minutes. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam Ngum Resort that offers both relaxing times with its sandy beach and swimming pool on the lake, but also offers water activities for your enjoyment. Thank you for sharing information of services regarding our free shuttle from the Resort to Vang Vieng at 9am and picking up from Vang Vieng at 5pm, and also our guests could make the reservation of bus or mini van to Vientiane or Luang Prabang on site, We are enthusiastically forwarding your comment to our team, they will be enchanted to hear that you had a good time with us during your stay. We hope to have the pleasure of welcoming you once again

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Sanctuary Nam Ngum Beach Resort
10.0
Exceptional
Tom from Ireland
Solo traveler
Superior Bungalow
Stayed 2 nights in June 2016

Paradise”

Excellent slice of paradise - no night life though so if that's what you want this is not for you. Kayak on the lake, chill on your large terrace overlooking amazing lake views - and sunsets . Everything is so chilled - service and accommodation and food excellent. Small animal sanctuary next door - wild cat, bear and a few monkeys - also many small islands on lake, one with monkeys - all animals protected from hunters.

Reviewed June 25, 2016

Dear Tom, We thank you very much for the interest you have in our hotel, and the nice review you left. All your sentiments go straight to our hearts. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Thank you again for choosing us for your stop at our hotel and we are looking forward to welcoming you again.

Responded October 03, 2019
Sanctuary Nam Ngum Beach Resort
8.8
Excellent
wiwat from Thailand
Family with young children
Superior Bungalow
Stayed 2 nights in December 2016

very best scenery”

* best scenery , * Breakfast must improve, * good for travel by car , * 25km away from Vang Vieng

Reviewed January 01, 2017

Dear Wiwat, On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay. Thank you for choosing us for your stopover and we hope to see you soon!

Responded October 03, 2019
Sanctuary Nam Ngum Beach Resort
10.0
Exceptional
Rony from Laos
Solo traveler
Superior Bungalow
Stayed 1 night in September 2019

what an excellent place and extraordinary services”

Already missed this resort just after I left and went to the airport. For me, the resort is right in the middle of my company's bus trip from the worksite and Vientiane that makes it more convenient. Other than that, the place is nice and peaceful added with a very creative set of a swimming pool. The staffs are also friendly and very helpful even they need to go the market to find you bait for fishing. Extraordinary services.

Reviewed September 30, 2019

Dear Rony, On behalf of the entire Sanctuary Hotels and Resorts team, we would like to thank you for your kind comment. We are delighted to have been able to bring you complete satisfaction. Indeed, your satisfaction is ours too, we do our best to provide you with the best possible services. We are pleased to hear that you enjoyed the environment and the services offered by our hotel. Your positive message has been shared with our entire team! Thank you again for choosing us for your stopoverat our hotel and we hope to see you again soon, the entire Sanctuary Hotels and Resorts team wishes you a pleasant day. Best regards, Sanctuary Hotels & Resorts Team.

Responded October 03, 2019
Sanctuary Nam Ngum Beach Resort
10.0
Exceptional
Yuval from Israel
Couple
Superior Bungalow
Stayed 2 nights in February 2018

Perfect”

We had a splendid time here. The lake is majestic, the room is comfortable and clean, with a spacious, pampering shower unit. The staff was welcoming, caring and helpful. The restaurant is decent - it was very (very) useful to have this option right outside - but it's easy and worthwhile using one of the other options - in town or in nearby resorts.

Reviewed February 09, 2018

Dear customers, On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on Agoda. It has made our day. We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam Ngum Resort. We do hope to welcome you again very soon. Meanwhile, Sanctuary hotels and resorts and I wish you a pleasant stay in Laos.

Responded February 10, 2018
Sanctuary Nam Ngum Beach Resort
8.8
Excellent
Wong from Singapore
Couple
Superior Bungalow
Stayed 4 nights in January 2019

Great Resort to Relax ”

We are city couple and wanted a get away for a few days. This is the right place I had chosen. The room is along the lake and scenery is great! Clean and tidy rooms. Surroundings is less car and less people, unlike the place I came from, Singapore. I had a great time in this resort. Relax and quiet. The only minus point is the food is not that fantastic. I will come again next time.

Reviewed January 20, 2019

Dear customers, On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on Agoda. We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam Ngum Resort. It is a true paradise that offers both relaxing times with its sandy beach and swimming pool on the lake, but also offers water activities for your enjoyment. We do hope to welcome you again very soon. Meanwhile, Sanctuary hotels and resorts and I wish you a pleasant stay in Laos. Best regards,

Responded February 04, 2019
Sanctuary Nam Ngum Beach Resort
4.8
Craig from United Kingdom
Couple
Suite Bungalow
Stayed 2 nights in November 2017

Mixed Feelings ”

Looking for a retreat for 2 nights to relax. The location was beautiful but was a frustrating stay with so many things going wrong for just 2 nights. Jacuzzi taps and control panel were broken meaning we spent about 15 minutes in total using it and the next day the water was turned off to our room for a number of hours. We had laundry down at the hotel and had a pair of pants returned burnt from an iron. They offered to pay the cost but instead we took them up on the offer of free drinks at the restaurant that night although when we ordered they said they could only give us 60% off. The real disappointment was the restaurant or more the lack of training for the friendly staff. Entrees and drinks were served after the main course and when the main was brought out we were told the other main we had ordered was not available so we took it in turns to eat. The BBQ buffet was a real let down with undercooked chicken wings dry kebabs/pork and fish all for $18!!!!! Although the hotel is only rated as 3 stars for the price you pay in Laos we expected a lot more. Change the name to Nam Ngum letdown resort.

Reviewed November 12, 2017

Dear Customer, We are very disappointed to hear that we were not able to meet your expectations. We are sorry for the jaccuzi problems. I am personally committed to convey your inconvenience to the department concerned to find an appropriate solution and future outcome. Indeed we are sincerely apologetic for your pants. To express our regret, we offered you a discount on drinks from the restaurant and a free bottle of wine. Moreover, we relayed your remarks to our chef. Be sure, that we continually work on improving our services to reach the satisfaction of our customers. That is why, feedback is highly appreciated. However our commitment is also that our customers find total satisfaction, therefore, should you wish to renew the Sanctuary experience we will not fail to suggest an unbeatable offer. We do hope to welcome you again very soon to prove that we have been able to consider your comments, please accept our respectful greetings, The Sanctuary Hotels & Resorts team

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Sanctuary Nam Ngum Beach Resort
6.0
VONGMANY from Laos
Family with teens
Superior Bungalow
Stayed 3 nights in October 2017

Above average”

very beautiful place, beautiful view with the Num Ngum lak nice bed / good sleep with soft mattress we have a good holiday and good stay we need to come back again but : same menu for us with same same breakfast for 3 days : fried noodle with vegetable / no meat same fried eggs fried rices with egg and vegetable sausage finished early morning everyday and bread , some day at 9 am is finish, no more to fill, you could not cook 2 breads together, because 1 side of the electric cooker is not work same fruit breakfast no tissue , no napkin on table for cleaning mouth. maid not clean on floor 100% , our foot is black color a woman at reception does not smile every time when i talk with her we have 2 room, maid clean only 1 room , other room of my children maids don't come to room for cleaning, not fill complimentary drinking water , not change new towel for my children the road to resort is not good with many big hole thank you Vongmany from Vientiane, Laos

Reviewed October 09, 2017

Dear Customers, Thank you for posting a review on the Nam Ngum Beach Resort Agoda page. We are pleased that you appreciated the peaceful setting, where you can enjoy the magnificent view of the lake, surrounded by mountains. We are sorry if you did not have a full assortment during your stay. Indeed the electric cooker has been replaced since. We took your remarks into account and made a meeting with the staff for what needs to be made available on the tables. Regarding the cleaning of the rooms, we did not go into your children's room, as the sign ‘’do not disturb’’ was placed on the handle door. In this case we do not allow ourselves to enter the rooms. Regards, The team

Responded October 11, 2017
Sanctuary Nam Ngum Beach Resort
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