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Sanctuary Resort & Apartment
2-Bedroom Apartment, Balcony, Sanctuary Resort & Apartment in Kuantan
Interior view, Sanctuary Resort & Apartment in Kuantan
Interior view, Sanctuary Resort & Apartment in Kuantan
Swimming pool, Sanctuary Resort & Apartment in Kuantan
Swimming pool, Sanctuary Resort & Apartment in Kuantan
Bathroom, Sanctuary Resort & Apartment in Kuantan

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5.2

Review score

443 reviews

443 reviews

See map
See map

6.6

Good

Location rating score

Parking
FREE
Popular landmarks
Teluk Cempedak Beach
26.4 km
East Coast Mall
27.0 km
Berjaya Megamall
27.4 km
Taman Esplanade
27.9 km
Bukit Pelindung Recreational Forest
28.3 km
Closest landmarks
Xtreme Fun Park
150 m
Klinik Kesihatan Sungai Ular
760 m
Pulau Ular
1.5 km
Pulau Lang
1.7 km
flood retention pond
3.3 km

Sanctuary Resort & Apartment

Lot 342, Jalan Kuantan-Kemaman, Kg.Seberang Sungai Ular, Balok, Kuantan, Malaysia, 26080 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Balok part of Kuantan, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Teluk Cempedak Beach. Rated with 3 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

Highlights

Airport transfer

Private beach

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Facilities

Airport transfer

Car park

Free Wi-Fi in all rooms!

BBQ facilities

Swimming pool [outdoor]

Fitness center

Beachfront

Luggage storage

Your dates are popular among travelersUsers are booking a place in Kuantan every 1 minutes on Agoda.com
Value for money5.1
Distance to city center45 km
Location rating6.6
Nearest airportSultan Haji Ahmad Shah Airport (KUA)
Distance to airport36.2 km

Rooms available at Sanctuary Resort & Apartment

2-Bedroom Apartment, Balcony
...
  • Room size: 88 m²/947 ft²
  • Sea (partial view) view
  • 2 single beds and 1 king be...
Enter dates to see prices
3 Bedroom Premier
...
  • Room size: 129 m²/1389 ft²
  • Sea view
  • 2 single beds and 2 double ...
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3 Bedroom Beach Front
...
  • Room size: 129 m²/1389 ft²
  • Sea view
  • 1 double bed & 1 double bed...
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3 Bedroom Apartment
...
  • Room size: 129 m²/1389 ft²
  • Sea view
  • 2 single beds and 2 double ...
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Premium 2-Bedroom Apartment
...
  • Room size: 88 m²/947 ft²
  • Beach view
  • 2 single beds and 1 queen b...
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2-Bedroom Apartment 2
...
  • Room size: 88 m²/947 ft²
  • Sea view
  • 2 single beds or 1 double b...
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Two-Bedroom Apartment with Partial Sea View
...
  • Room size: 88 m²/947 ft²
  • 2 bedrooms
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Basic Two Bedroom Apartment
...
  • Room size: 85 m²/915 ft²
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premium two bedroom room
...
  • Room size: 88 m²/947 ft²
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Basic Three Bedroom Apartment
...
  • Room size: 126 m²/1356 ft²
Enter dates to see prices

Frequently asked questions

Does Sanctuary Resort & Apartment provide airport transfer?

Sanctuary Resort & Apartment provides airport transfer service upon request! Additional charges may apply. To request, check the box on the booking form just before the payment page.

What type of water sports activities are available at Sanctuary Resort & Apartment?

Sanctuary Resort & Apartment offers a list of water sport activities including fishing, diving, and water sports (non-motorized) for you to get your workout in .

Does Sanctuary Resort & Apartment have a fitness center?

Yes! Sanctuary Resort & Apartment offers fitness center that is suitably located on site, catering to your active needs to stay in condition while on holiday retreat. For more details, please contact the property for more information.

Does Sanctuary Resort & Apartment provide laundry services?

Yes! Sanctuary Resort & Apartment offers laundry service at your grasp for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.

Is car parking available at Sanctuary Resort & Apartment?

Sanctuary Resort & Apartment has car park onsite free of charge for customers with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What is the average travel time to a nearby airport from Sanctuary Resort & Apartment?

The average travel time to get from Sanctuary Resort & Apartment to the airport is 50 minutes, but please bear in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.

What are the property's policies for children's bedding at Sanctuary Resort & Apartment?

Sanctuary Resort & Apartment's policy regarding children's bedding considers guests age 8 years and older as adults, and therefore requires an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

When was Sanctuary Resort & Apartment built?

Sanctuary Resort & Apartment was built in 1999.

What is the verified guest review consensus about Sanctuary Resort & Apartment's view?

70.0% of our past guest ratings have given a positive review and comments about this property's view. You can look up on more detailed customer reviews, and comments for Sanctuary Resort & Apartment down in the review section.

What restaurants are nearby Sanctuary Resort & Apartment?

Sanctuary Resort & Apartment’s neighborhood is Balok which consists of well-known restaurants such as Restoran Duyong.

Is breakfast offered at Sanctuary Resort & Apartment?

Customers can enjoy breakfast offered with an additional charge of 15 MYR for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the property.

Overall rating:

5.2

Review score
443 reviews
Cleanliness
4.4
Facilities
4.5
Location
6.6
Read all reviews >
More about Sanctuary Resort & Apartment

More about Sanctuary Resort & Apartment

Experience a Luxurious Stay at Sanctuary Resort & Apartment in Kuantan, Malaysia

Sanctuary Resort & Apartment is a 3.0-star hotel located in Kuantan, Malaysia, that offers a wide range of facilities to ensure a comfortable and enjoyable stay for its guests. The hotel features a coffee shop, restaurant, and room service, where guests can indulge in delicious food and drinks. For those who want to explore the city, the hotel provides tours and airport transfer services. The rooms are equipped with amenities such as air conditioning, bathrobes, television, balcony/terrace, satellite/cable TV, and free Wi-Fi. Guests can also enjoy recreational activities such as a fitness center, motorized/non-motorized water sports, outdoor pool, private beach, fishing, karaoke, and diving. The hotel offers luggage storage, shared kitchen, shared lounge/TV area, and convenience store. For those who prefer to stay indoors, the hotel provides a designated smoking area, refrigerator, and free Wi-Fi in all rooms. The hotel also has BBQ facilities, daily housekeeping, taxi service, halal restaurant, beach, car park onsite, self-parking, and a car park free of charge to ensure a hassle-free stay for its guests.

Room Types at Sanctuary Resort & Apartment

Sanctuary Resort & Apartment offers a variety of room types to suit every traveler's needs. Choose from the 2-Bedroom Apartment 2 with either 2 Single Beds or 1 Double Bed, the 2-Bedroom Apartment with a Balcony with 2 Single Beds or 1 King Bed, the spacious 3 Bedroom Apmt Seaview (Max 6 Pax Only) with 2 Single Beds or 2 Double Beds, the cozy 3 Bedroom Beach Front with 1 Double Bed and 1 Double Bed and 2 Single Beds, the luxurious 3 Bedroom Premier with 2 Single Beds or 2 Double Beds, or the Premium 2-Bedroom Apartment with 2 Single Beds or 1 Queen Bed. Each room is designed with comfort and convenience in mind, providing guests with a relaxing and memorable stay.

Discover Pantai Balok's Beauty at Sanctuary Resort & Apartment

Sanctuary Resort & Apartment is located just a stone's throw away from one of Kuantan's most beautiful beaches, Pantai Balok. With its crystal clear waters and soft sandy shores, Pantai Balok is the perfect place to relax and unwind. Take a stroll along the beach, go for a swim, or simply soak up the sun while enjoying the stunning views. Whether you're looking for a romantic getaway or a fun-filled family vacation, Sanctuary Resort & Apartment is the perfect base for exploring all that Pantai Balok has to offer.

Spacious and Scenic Stay

Sanctuary Resort & Apartment in Kuantan, Malaysia is a traveler's paradise. The resort has received numerous positive reviews from satisfied customers, and it's not hard to see why. The large 3-bedroom apartments are a standout feature, providing ample space for families or groups of friends traveling together. Guests have raved about the nice views and breathtaking scenery, making their stay a truly memorable experience. The resort's proximity to the beach is also a major plus, allowing guests to easily access the sun, sand, and sea. Moreover, the spacious apartments are also great value for money, making Sanctuary Resort & Apartment a top choice for travelers looking for a comfortable and affordable stay in Kuantan.

A Hidden Gem in Kuantan

Sanctuary Resort & Apartment in Kuantan, Malaysia is a hidden gem that has been receiving rave reviews from its guests. Despite its location being rated 6.6, visitors have found the resort to be a peaceful oasis away from the hustle and bustle of the city. The well-maintained facilities, including the beautiful pool and well-equipped gym, have impressed many guests. The spacious and comfortable rooms have also been a highlight for many, with some even describing them as luxurious. The friendly and attentive staff have been praised for their excellent service, making guests feel welcome and at home. Overall, Sanctuary Resort & Apartment is a highly recommended option for those looking for a relaxing and enjoyable stay in Kuantan.

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Amenities and facilities

Review score
Facilities

4.5

Most talked about facilities

Housekeeping

26 mentions

Swimming Pool

24 mentions

Beach

17 mentions

Breakfast

9 mentions

Languages spoken
  • English
  • Indonesian
  • Malay
Outdoor
  • Beachfront
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Wi-Fi in public areas
Things to do, ways to relax
  • Diving
  • Fishing
  • Fitness center
  • Garden
  • Karaoke
  • Private beach
  • Swimming pool [outdoor]
  • Tours
  • Water sports (motorized)
  • Water sports (non-motorized)
Dining, drinking, and snacking
  • BBQ facilities
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service
  • Shared kitchen
Services and conveniences
  • Convenience store
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Laundry service
  • Luggage storage
  • Shops
  • Smoking area
For the kids
  • Family room
  • Playground
  • Swimming pool [kids]
Access
  • Pets allowed
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Taxi service
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Bathtub
  • Free bottled water
  • Kitchenette
  • Non-smoking
  • Satellite/cable channels
  • Shower
  • Smoking allowed

Location

Lot 342, Jalan Kuantan-Kemaman, Kg.Seberang Sungai Ular, Balok, Kuantan, Malaysia, 26080
Good
Location

6.6

Airports
  • Sultan Haji Ahmad Shah Airport (KUA)
    36.2 km
  • Kerteh Airport (KTE)
    54.5 km
Hospital or clinic
  • Klinik Kesihatan Sungai Ular
    760 m
Convenience store
  • On-site

What's nearby

Popular landmarks
  • Teluk Cempedak Beach
    26.4 km
  • East Coast Mall
    27.0 km
  • Berjaya Megamall
    27.4 km
  • Taman Esplanade
    27.9 km
  • Bukit Pelindung Recreational Forest
    28.3 km
  • Masjid Sultan Ahmad Shah
    28.7 km
  • Sungai Pandan Waterfall
    40.2 km
  • Bukit Gambang Waterpark Resort
    53.9 km
Nearby landmarks
  • Xtreme Fun Park
    150 m
  • Klinik Kesihatan Sungai Ular
    760 m
  • Pulau Ular
    1.5 km
  • Pulau Lang
    1.7 km
  • flood retention pond
    3.3 km
  • Pahang International Endurance Park
    4.3 km
  • Jabatan Kerja Raya Sungai Karang
    7.3 km
  • Gebeng Jaya Playground
    8.6 km
  • MTBE Park
    8.6 km
  • MTBE Parking Lot
    8.7 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-7 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 8 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-in until20:00
  • Check-out from12:00
  • Check-out until12:00
Getting around
  • Distance from city center45 km
  • Travel time to airport (minutes)50
Extras
  • Breakfast charge (unless included in room price)15 MYR
The property
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 93
  • Room voltage204
  • Year property opened1999

Property announcements

Guests are required to pay Cukai Kelestarian (Sustainability Tax) of MYR 3.00 per room per night, as required by the Pahang State Government. This amount is not included in the room rate and will be paid directly to the hotel.

Reviews of Sanctuary Resort & Apartment from real guests

Provided by verified guests of Agoda
5.2
Review score
Cleanliness4.4
Facilities4.5
Location6.6
Room comfort and quality5.1
Service5.4
Value for money5.1
High score for Kuantan
Rating
9+ Exceptional (9)
8-9 Excellent (13)
7-8 Very Good (29)
6-7 Good (43)
<6 Below Expectation (260)
Time of the year
Mar - May (87)
Jun - Aug (126)
Sep - Nov (64)
Dec - Feb (77)

Show reviews that mention 

Showing 354 verified guest comments
12345
9.3
Exceptional
chevy from United States
Solo traveler
Stayed 1 night in August 2013

Great To Be Back Again !!”

Services have improved, so is the good quality of the Food; Simply a Great Place to Rest and Relax.

I return back to Sanctuary Resort Cherating as I had a Very Good Impression of this place and had a Very Relaxing Stay on my Last Visit and I needed it again very badly on the ending part of my travel in Malaysia. The Overall Hotel and Operations have improved a lot since, as evidenced by their many added business coming back.... and I am most impressed by their special Holiday Seasons decors and excellent Festive Foods provided during the period of celebration ! I appreciate them staying close to the culture of Malaysia, my Flying Color THUMBS UP !!

Reviewed August 26, 2013

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9.3
Exceptional
chevy from United States
Solo traveler
Stayed 1 night in August 2013

Great To Be Back Again !!”

Services have improved, so is the good quality of the Food; Simply a Great Place to Rest and Relax.

I return back to Sanctuary Resort Cherating as I had a Very Good Impression of this place and had a Very Relaxing Stay on my Last Visit and I needed it again very badly on the ending part of my travel in Malaysia. The Overall Hotel and Operations have improved a lot since, as evidenced by their many added business coming back.... and I am most impressed by their special Holiday Seasons decors and excellent Festive Foods provided during the period of celebration ! I appreciate them staying close to the culture of Malaysia, my Flying Color THUMBS UP !!

Reviewed August 26, 2013

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9.3
Exceptional
chevy from United States
Solo traveler
Stayed 2 nights in July 2013

Great Outdoors, Fully Refreshing & Value for Money”

Right At the Beach, Private Island and Fishing River at Doorstep

This is a All Suite Family Apartment Resort Hotel, with Large Bedroom Room with attaching Bathroom. The Apartment is clean and comfortable, I have a direct Beachfront Seaview with Private Island and Fishing River at doorsteps; great for outdoor activities and fun under the sun; staff are friendly and helpful. Dinner queue maybe little long but the food is great and worth the wait. Don't forget the Nasi Minyak gulai kawah infront of the apartment, Superb ! Will certainly be back to stay for my next holiday with friends.... Bravo !

Reviewed July 16, 2013

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9.3
Exceptional
chevy from United States
Solo traveler
Stayed 2 nights in July 2013

Great Outdoors, Fully Refreshing & Value for Money”

Right At the Beach, Private Island and Fishing River at Doorstep

This is a All Suite Family Apartment Resort Hotel, with Large Bedroom Room with attaching Bathroom. The Apartment is clean and comfortable, I have a direct Beachfront Seaview with Private Island and Fishing River at doorsteps; great for outdoor activities and fun under the sun; staff are friendly and helpful. Dinner queue maybe little long but the food is great and worth the wait. Don't forget the Nasi Minyak gulai kawah infront of the apartment, Superb ! Will certainly be back to stay for my next holiday with friends.... Bravo !

Reviewed July 16, 2013

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6.8
Good
MOHAMAD from Malaysia
Family with teens
2-Bedroom Apartment 2
Stayed 1 night in March 2018

A SANTUARY FOR A HOLIDAY.”

SANCTUARY RESORT & APARTMENT HAS GREAT POTENTIAL ACTUALLY. IT IS JUST THAT IT HAS NOT BEEN WELL-MAINTAINED AND THEREFORE LOOK A BIT RUN DOWN. THERE IS A FISHERMEN'S PORT WHERE THEY BRING HOME THE CATCH EVERY AFTERNOON. IF YOU INTEND TO BUY AND COOK THE FISH, SQUIDS, CRABS, ETC. YOU WILL GET IT AT A BARGAIN. THE 2 ROOM APARTMENT HAS AIR-COND IN ALL THE ROOMS. A FRIDGE, A KETTLE, AN IRON ETC. MY STAY WAS QUITE COMFORTABLE. I HOPE THE MANAGEMENT WOULD UPGRADE THE HOTEL IN ORDER TO ENHANCE ITS IMAGE AND REPUTATION.

Reviewed March 20, 2018

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Terima kasih diatas review yg diberi oleh tuan. Kami akan cuba yang terbaik di masa akan datang. Kami juga memohaon maaf segala kekurangan yang berlaku selama tuan berada di sini. Dan terima kasih sekali lagi kerana memilih resort kami salah satu tempat persinggahan tuan.

Responded November 12, 2018
Sanctuary Resort & Apartment
6.8
Good
MOHAMAD from Malaysia
Family with teens
2-Bedroom Apartment 2
Stayed 1 night in March 2018

A SANTUARY FOR A HOLIDAY.”

SANCTUARY RESORT & APARTMENT HAS GREAT POTENTIAL ACTUALLY. IT IS JUST THAT IT HAS NOT BEEN WELL-MAINTAINED AND THEREFORE LOOK A BIT RUN DOWN. THERE IS A FISHERMEN'S PORT WHERE THEY BRING HOME THE CATCH EVERY AFTERNOON. IF YOU INTEND TO BUY AND COOK THE FISH, SQUIDS, CRABS, ETC. YOU WILL GET IT AT A BARGAIN. THE 2 ROOM APARTMENT HAS AIR-COND IN ALL THE ROOMS. A FRIDGE, A KETTLE, AN IRON ETC. MY STAY WAS QUITE COMFORTABLE. I HOPE THE MANAGEMENT WOULD UPGRADE THE HOTEL IN ORDER TO ENHANCE ITS IMAGE AND REPUTATION.

Reviewed March 20, 2018

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Terima kasih diatas review yg diberi oleh tuan. Kami akan cuba yang terbaik di masa akan datang. Kami juga memohaon maaf segala kekurangan yang berlaku selama tuan berada di sini. Dan terima kasih sekali lagi kerana memilih resort kami salah satu tempat persinggahan tuan.

Responded November 12, 2018
Sanctuary Resort & Apartment
9.3
Exceptional
Liping from China
Family with teens
Stayed 1 night in September 2013

Perfect Relaxing Beach Front Resort for a Good Rec”

Beachfront & Private Island, Large & Spacious Apartment, Exciting Exotic Food Selection

This is a very Unique Beachfront Resort with own private island & fishing river, perfect for outdoor nature holiday with family stype Home Warm Apartment Concept; I also like their Food & Eatery Selection, especially the seafood BBQ by the Beach ! Will certainly come back again & recommend to friends and relatives !

Reviewed October 10, 2013

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9.3
Exceptional
Liping from China
Family with teens
Stayed 1 night in September 2013

Perfect Relaxing Beach Front Resort for a Good Rec”

Beachfront & Private Island, Large & Spacious Apartment, Exciting Exotic Food Selection

This is a very Unique Beachfront Resort with own private island & fishing river, perfect for outdoor nature holiday with family stype Home Warm Apartment Concept; I also like their Food & Eatery Selection, especially the seafood BBQ by the Beach ! Will certainly come back again & recommend to friends and relatives !

Reviewed October 10, 2013

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8.0
Excellent
Yip from Malaysia
Family with teens
Stayed 2 nights in September 2013

Clean Friendly Resort”

Great view, Friendly and helpful staff, Quiet and peaceful surroundings

I read the reviews before booking and noted that there were several negative views from locals while foreign guests gave good ones. My personal experience was that the front desk, housekeeping and maintenance staff were all very friendly and helpful, the rooms are what is to be expected for the price you pay and remember that it is in front of the sea, so deterioration from the salty air is to be expected. Yes there were some minor breakdowns with the apartment facilities, but the maintenance came almost immediately and fixed what they could. We did not get to try the food facilities as they were catering to a government group meeting. The CEO/Owner was a very cheerful man who was obviously very busy running around getting things done, First time I have met a CEO in shorts and T shirt which was very refreshing versus the usual guy in coat and tie using his finger.

Reviewed September 28, 2013

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8.0
Excellent
Yip from Malaysia
Family with teens
Stayed 2 nights in September 2013

Clean Friendly Resort”

Great view, Friendly and helpful staff, Quiet and peaceful surroundings

I read the reviews before booking and noted that there were several negative views from locals while foreign guests gave good ones. My personal experience was that the front desk, housekeeping and maintenance staff were all very friendly and helpful, the rooms are what is to be expected for the price you pay and remember that it is in front of the sea, so deterioration from the salty air is to be expected. Yes there were some minor breakdowns with the apartment facilities, but the maintenance came almost immediately and fixed what they could. We did not get to try the food facilities as they were catering to a government group meeting. The CEO/Owner was a very cheerful man who was obviously very busy running around getting things done, First time I have met a CEO in shorts and T shirt which was very refreshing versus the usual guy in coat and tie using his finger.

Reviewed September 28, 2013

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8.0
Excellent
Md from Singapore
Family with teens
Stayed 2 nights in November 2010

Great hotel to stay in although needs refurbishing”

What struck me as the most positive thing was the excellent service provided by the front office reservation staff by the name of 'Sha'. She was excellent in getting the right kind of room for our stay and was always smiling and cheerful. Frankly I felt that she was always available when we needed her help.
The Resort was just as what people would expect out of a '3' star Hotel.

My family and I (Total of 03 adults and 03 grown up children in their teens) found the resort excellent for our stay between the 05th - 07th of Nov 2010. The place was cozy, near the beach and other food outlets (breakfast buffet was not thrown in under the package)and hence the stay was quite comfortable. The friendly, quick and efficient service by reservation staff 'sha' is one major factor that made our stay a very pleasant one. I would definitely recommend the chalet for families and small groups as it is perfect, in terms of providing apartments with rooms and cooking facilites (although we never used the cooking facilities).

Reviewed November 10, 2010

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8.0
Excellent
Md from Singapore
Family with teens
Stayed 2 nights in November 2010

Great hotel to stay in although needs refurbishing”

What struck me as the most positive thing was the excellent service provided by the front office reservation staff by the name of 'Sha'. She was excellent in getting the right kind of room for our stay and was always smiling and cheerful. Frankly I felt that she was always available when we needed her help.
The Resort was just as what people would expect out of a '3' star Hotel.

My family and I (Total of 03 adults and 03 grown up children in their teens) found the resort excellent for our stay between the 05th - 07th of Nov 2010. The place was cozy, near the beach and other food outlets (breakfast buffet was not thrown in under the package)and hence the stay was quite comfortable. The friendly, quick and efficient service by reservation staff 'sha' is one major factor that made our stay a very pleasant one. I would definitely recommend the chalet for families and small groups as it is perfect, in terms of providing apartments with rooms and cooking facilites (although we never used the cooking facilities).

Reviewed November 10, 2010

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6.3
Good
Sarah from Singapore
Family with young children
Stayed 1 night in February 2013

Nice apartment. Better then expectation. ”

Rooms were clean, bathrooms newly renovated.

It was a long weekend & very hard to get good hotels room. I read reviewa about this resort and it had made me & family prepared mentally for the worst. The hotel staffs were friendly & welcoming despite the overwhealming checkins the were receiving. They even gave us oranges. As we open the door to our apartment there was this sense of relief. The rooms were clean, the walls newly painted & the bathrooms ney renovated! I thinking of coming back to Cherating but this time with friends & yes I would recommend Sanctuary Resort. Thumbs up. Keep up the good work.

Reviewed February 21, 2013

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6.3
Good
Sarah from Singapore
Family with young children
Stayed 1 night in February 2013

Nice apartment. Better then expectation. ”

Rooms were clean, bathrooms newly renovated.

It was a long weekend & very hard to get good hotels room. I read reviewa about this resort and it had made me & family prepared mentally for the worst. The hotel staffs were friendly & welcoming despite the overwhealming checkins the were receiving. They even gave us oranges. As we open the door to our apartment there was this sense of relief. The rooms were clean, the walls newly painted & the bathrooms ney renovated! I thinking of coming back to Cherating but this time with friends & yes I would recommend Sanctuary Resort. Thumbs up. Keep up the good work.

Reviewed February 21, 2013

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6.0
Nurul from Malaysia
Family with young children
Stayed 2 nights in May 2015

Good location, Poor maintenance”

Location, beach front, easy access

Stayed here in the 3 bedroom premier apartment. Total of 5 adults and 4 young kids. Good: 1. Resort is easy to find. The large signage goes as far as almost 10km before it. Even at night, you can still find the resort easily with the signages. 2. Location is good. Few kilometres before the turning into cherating beach area. Near the exit from the highway. Area has many places to find local food especially at night. 3. The resort is directly in front of the beach. Our apartment had full seaview. The access to the beach is easy and near, which is great. Resort had a pool too but we didnt try it because at the time there were 2 big groups staying there as well. We figure the pool must be filled with people. So we opted for the beach instead. Bad: 1. Poor maintenance. When we arrive, the floor were dusty. Few of the lights were not working. Had to shower in the dark. The aircond in the living hall is not cold at all. Giving only breeze of air. The aircond in he master bedroom room was worst. Not only it was not cold at all, they didnt provide any remote for us to make adjustment. Because there were no fan in the room, we had to just make do and sleep in a rather uncomfortable room. Other rooms seem quite alright with their air cond. 2. Security : our apartment was on the groud floor. On ine of the evening, few local teenagers from outside the resort came and hang out outside our balcony. We suspect they are using the free wifi. It doesnt feel safe leaving the apartment with them lingering around our balcony like that. The resort security should have make rounds and deter this. The resort was full at the time and theft can easily happen. Summary : the resort has potential. It offers 2 and 3 bedroom apartment which cater for big families on holiday who wants to stay together. But the need to upgrade the place and maintain them.

Reviewed June 02, 2015

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we will be upgrade and thanks for your complaints.

Responded November 05, 2017
Sanctuary Resort & Apartment
6.0
Nurul from Malaysia
Family with young children
Stayed 2 nights in May 2015

Good location, Poor maintenance”

Location, beach front, easy access

Stayed here in the 3 bedroom premier apartment. Total of 5 adults and 4 young kids. Good: 1. Resort is easy to find. The large signage goes as far as almost 10km before it. Even at night, you can still find the resort easily with the signages. 2. Location is good. Few kilometres before the turning into cherating beach area. Near the exit from the highway. Area has many places to find local food especially at night. 3. The resort is directly in front of the beach. Our apartment had full seaview. The access to the beach is easy and near, which is great. Resort had a pool too but we didnt try it because at the time there were 2 big groups staying there as well. We figure the pool must be filled with people. So we opted for the beach instead. Bad: 1. Poor maintenance. When we arrive, the floor were dusty. Few of the lights were not working. Had to shower in the dark. The aircond in the living hall is not cold at all. Giving only breeze of air. The aircond in he master bedroom room was worst. Not only it was not cold at all, they didnt provide any remote for us to make adjustment. Because there were no fan in the room, we had to just make do and sleep in a rather uncomfortable room. Other rooms seem quite alright with their air cond. 2. Security : our apartment was on the groud floor. On ine of the evening, few local teenagers from outside the resort came and hang out outside our balcony. We suspect they are using the free wifi. It doesnt feel safe leaving the apartment with them lingering around our balcony like that. The resort security should have make rounds and deter this. The resort was full at the time and theft can easily happen. Summary : the resort has potential. It offers 2 and 3 bedroom apartment which cater for big families on holiday who wants to stay together. But the need to upgrade the place and maintain them.

Reviewed June 02, 2015

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we will be upgrade and thanks for your complaints.

Responded November 05, 2017
Sanctuary Resort & Apartment
8.4
Excellent
MOHD from Malaysia
Business traveler
2-Bedroom Apartment, Balcony
Stayed 1 night in May 2017

Excellent”

My apartment was okay and clean however the overall hotel was a bit rundown. my apartment from seaview. bathroom in each bedroom ..large hall n dining room. room was very old AC old, 1 AC in living room its not sufficient, hot water service not available.Fishing Village River right at doorsteps.10 Meter to the Beach..

Reviewed August 14, 2017

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we will be upgrade and thanks for your complaints.

Responded November 05, 2017
Sanctuary Resort & Apartment
8.4
Excellent
MOHD from Malaysia
Business traveler
2-Bedroom Apartment, Balcony
Stayed 1 night in May 2017

Excellent”

My apartment was okay and clean however the overall hotel was a bit rundown. my apartment from seaview. bathroom in each bedroom ..large hall n dining room. room was very old AC old, 1 AC in living room its not sufficient, hot water service not available.Fishing Village River right at doorsteps.10 Meter to the Beach..

Reviewed August 14, 2017

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we will be upgrade and thanks for your complaints.

Responded November 05, 2017
Sanctuary Resort & Apartment
8.0
Excellent
MARDZIYAH from Malaysia
Family with teens
Stayed 1 night in October 2012

Nice apartment with great location!”

i love the toilet in the master bedroom with no door. hehe

I love everything there, the view, the beach, the sea, and absolutely the apartment!. Definitely will go there again in future. Exactly the same as the photos attached in Agoda! and during check-in, the kakak with tudung(fair skin colour) is friendly and nice to the customers and also the abang (for check-out);)

Reviewed October 17, 2012

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8.0
Excellent
MARDZIYAH from Malaysia
Family with teens
Stayed 1 night in October 2012

Nice apartment with great location!”

i love the toilet in the master bedroom with no door. hehe

I love everything there, the view, the beach, the sea, and absolutely the apartment!. Definitely will go there again in future. Exactly the same as the photos attached in Agoda! and during check-in, the kakak with tudung(fair skin colour) is friendly and nice to the customers and also the abang (for check-out);)

Reviewed October 17, 2012

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