Sand & Sandals Desaru Beach Resort & Spa
Sand & Sandals Desaru Beach Resort & Spa
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8.0
Very good

"Friendly staff and made the family feel very welcome"

Angus

|

May 7, 2018

Deluxe Pool View - Guestroom Sand & Sandals Desaru Beach Resort & Spa
Deluxe Pool View - Guestroom
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Lobby Sand & Sandals Desaru Beach Resort & Spa
Lobby
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Interior view Sand & Sandals Desaru Beach Resort & Spa
Interior view
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Restaurant Sand & Sandals Desaru Beach Resort & Spa
Restaurant
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See map Sand & Sandals Desaru Beach Resort & Spa
See map
Very good
Location
7.9
See all 6 photos Sand & Sandals Desaru Beach Resort & Spa
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What guests are saying:
Very good only breakfast need to improve.Nasi lemak was laosy.
Ahmad from Singapore
Family with teens
Room are newly renovated. Wifi is slow but still functioning. Food is average but can drive out for other food nearby.
Gim from Singapore
Family with young children
We enjoyed ourselves so much. Sun, sand, sea and pool. Love it.
Norhayati from Singapore
Family with teens
pretty expensive for just an okay hotel. Breakfast need to improve. not a variety of food but love the pool and the beach! room is nice but toilet can be more for what we paid.
izyan from Singapore
Family with young children
Best place to go for beach vacation
Wan from Malaysia
Family with teens
The place is newly renovated. Swimming pool is very nice. And of course the clear waters of desaru beach
Adeline from Malaysia
Family with young children
Family Karaoke Room would be nice
Anisa from Malaysia
Family with young children
the service was got. beachfront. but too pricey. even tv channel was having a bad signal.
krishna from Malaysia
Family with young children
Will definitely come again!
Dayana from Malaysia
Family with young children
Very good
From 1268 reviewsSee what guests said
7.4
/
10
Very good facilities
7.5
Recommended by 80% of guests
Value for money7.1
Location rating7.9
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
This property is in high demand!Booked 12 times since yesterday | 41 travelers are looking at this property right now
Suite
Suite
...
  • Room size: 85 m²/915 ft²
  • Beach view
  • 1 king bed
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Family Suite Pool View
Family Suite Pool View
...
  • Room size: 85 m²/915 ft²
  • Pool view
  • 2 single beds & 1 king bed
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Superior Room
Superior Room
...
  • Room size: 55 m²/592 ft²
  • Nature view
  • 2 single beds
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Family Suite Garden View
Family Suite Garden View
...
  • Room size: 85 m²/915 ft²
  • Garden view
  • 2 single beds & 1 king bed
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Deluxe Room with Private Pool
Deluxe Room with Private Pool
...
  • Room size: 55 m²/592 ft²
  • Beach view
  • 1 king bed
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Romantic Deluxe with Private Pool
Romantic Deluxe with Private Pool
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
  • 1 super king bed
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Deluxe Sea View
Deluxe Sea View
...
  • Room size: 55 m²/592 ft²
  • Beach view
  • 1 king bed
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Deluxe Garden View
Deluxe Garden View
...
  • Room size: 55 m²/592 ft²
  • Garden view
  • 1 king bed
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Premium Deluxe with Private Garden
Premium Deluxe with Private Garden
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
  • 1 super king bed
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Deluxe Pool View
Deluxe Pool View
...
  • Room size: 55 m²/592 ft²
  • Pool view
  • 1 king bed
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Have a question for Sand & Sandals Desaru Beach Resort & Spa?

What people love about the property

  • 7.6
    Very good

    "Breakfast very nice n yummy ."

    TAN

    |

    April 25, 2018

  • 9.6
    Exceptional

    "Nice hotel with great live bandStaff helpful Great breakfast"

    Cassandra

    |

    April 22, 2018

  • 8.0
    Very good

    "Wonderful service provided by the staff."

    KOH

    |

    April 18, 2018

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More about Sand & Sandals Desaru Beach Resort & Spa

More about Sand & Sandals Desaru Beach Resort & Spa

8.0
Very good

"Nice to stay..."

Jeffrey

|

April 27, 2018

An overview

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What they offer

9.2
Exceptional

"For me it was great and my family enjoyed our staycation."

Lawrence

|

April 30, 2018

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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (1268)Booking.com Reviews (803)
7.4
/
10
Cleanliness7.3
Facilities7.5
Location7.9
Service7.3
Value for money7.1
Provided by verified guests of Agoda
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All guests (1268)
All room types
Showing 589 verified guest comments
12345
8.8
Excellent
Mohammad from Singapore
Family with young children
Deluxe Garden View
Stayed 2 nights in October 2018
Big spacious room”
Check-in was unpleasant. Lobby was surprisingly quiet and rooms were not ready until 2pm. TV was spoilt and was replaced only on the second night. On the good side, room was spacious with a big bathroom. Breakfast was nice too! Staffs should be more polite and cheerful.
Reviewed November 26, 2018
9.6
Exceptional
cecelia from Singapore
Solo traveler
Superior Room
Stayed 1 night in November 2018
A stay to heal your soul”
I had a room with a swing in the garden outside the room and i was able to walk to the beach from the garden gate without needing to turn 1 big round from the main room door. It was wonderful being able to swing yourself gazing up to the starry skies or having a good read by the beach while enjoying the live band music from the bar. Will definitely go back again.
Reviewed November 17, 2018
9.2
Exceptional
Jemima from Singapore
Family with young children
Family Suite Garden View
Stayed 2 nights in October 2018
Don't fear the bad reviews”
We booked this hotel despite the bad reviews (which honestly scared us) but we had a really great stay. We drove up, didn't arrive too early as the check-in time was 3pm (we were showed our rooms immediately with no issues). The actual room was true to the photos, and was clean and spacious. We didn't dine at any of the restaurants in the hotel and we see that many of the bad reviews were about the service. If you drive up, drive out to eat! Hotel breakfast was sufficient though nothing mind-blowing, and we went down at about 9.30am with still plenty left to eat. We loved that this hotel has direct beach access, great facilities (the arcade and toddler playroom were a hit) and 24-hour room service. The only downside, if one, was that the air conditioning was extremely noisy even when fan speed was set to low. We traveled with a 5-year-old and 6-year-old, and both kids had a blast and were sad to depart. This resort is a 5-minute drive from the new Adventure Waterpark. We'll be back!
Reviewed October 29, 2018
8.4
Excellent
Sarah from Malaysia
Couple
Superior Room
Stayed 1 night in September 2018
Awesome vacation/anniversary”
Stayed 1 night recently and had a very enjoyable time. Had a room upgrade (king canopy bed with bathtub at the balcony) which was definitely a plus. Pro: 1. large bedroom with bathtub 2. view was amazing. make sure to catch the sunrise. had an opportunity to watch full moon reflected of the sea and I was speechless. 3. fairly clean private beach. be cautious while swimming because of strong current 4. swimming pool is large enough with jacuzzi pool 5. facilities such as gym, game room, japanese restaurant cons: 1. limited tv channel. for some reasone some of the channels froze. (sound only) 2. did not get to swim in swimming pool on the last day because the staffs were cleaning the pool. thankfully the jacuzzi pool was available 3. breakfast was so so. noodle dish was quite nasty. 4. slow check-in. I suggest the reception staffs prepare room key before the guests arrived so everything will be ready . no need to wait. other hotels do this so it is quite convenient
Reviewed September 27, 2018
Dear Ms Sarah, Thank you so much for taking the time to share your detailed feedback and observations, which are useful for our continuous improvement. On a positive note, we are glad that you've had an overall enjoyable stay with us. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Gavin Yew General Manager
Responded October 07, 2018
Sand & Sandals Desaru Beach Resort & Spa
9.6
Exceptional
Bee from Singapore
Family with young children
Superior Room
Stayed 2 nights in November 2018
great place for old folks and young kids”
this is our 3d2n family getaway. we had 11 members from 3 years old to 70 plus years old. the compound is huge. there is a small indoor playground. a live band pub which is children friendly and elderly friendly. there is also a game room, variety is limited but we all had fun. slow pace. there are a few pool areas catered for people who wish to do laps and children area, there is also a Jacuzzi pool. overall very good experience. breakfast can be improved thou.
Reviewed November 22, 2018
5.6
Jihan from Malaysia
Group
Deluxe With View Double
Stayed 2 nights in November 2018
Nice place but the service not worth the amount you pay”
The place was beautiful however alot of things should be improve to meet the price being paid. 90% of the machine in the game room were out of service, receptionist was not informative about the facilities during check in (e.g wifi details, breakfast location, etc) there were construction near the sea sport that spoilt the garden view.
Reviewed November 20, 2018
8.0
Excellent
Lee from Singapore
Family with young children
Superior Room
Stayed 2 nights in November 2018
Awesome place that could do with a little more maintenance”
It’s our 2nd time there. However, the children’s playroom is not maintained properly (balls in the kids playroom were either burst, lost or not replaced). Machines in the game room were 50% out of order. Staff service at the cafe was very slow and the cafe didn’t even open at its stated time of 10am. Toilet taps weren’t secure and were loose. Wish the management could do some proper maintenance of an otherwise awesome beach resort.
Reviewed November 13, 2018
8.0
Excellent
Jean from Singapore
Family with young children
Premium Deluxe Garden View
Stayed 2 nights in November 2018
Good location ”
Good location & some activities for the kids like fruit farm & firefly tours. Near to the water theme park
Reviewed November 27, 2018
8.4
Excellent
Tzyy from Malaysia
Family with young children
Premium Deluxe with Private Garden
Stayed 1 night in December 2018
Overall is good and nice place for vacation.”
Breakfast is too simple and quality is not good.
Reviewed December 07, 2018
9.6
Exceptional
Raslinda from Singapore
Family with young children
Deluxe Garden View
Stayed 3 nights in November 2018
Great for kids”
Managed to get a combined room and was fantastic with 4 kids running around facing the pool area.
Reviewed December 07, 2018
9.2
Exceptional
Delesh from Malaysia
Family with young children
Deluxe Pool View
Stayed 3 nights in August 2018
Excellent resort to spend time with the family”
although the house keeping could be better (i.e. cigarette buts not cleared in the balcony) but overall experience was excellent. when we arrived check in was quick and one of the hotel rooms had a problem due to the aircon and they had provided a new room for us and also compensated us. the staff is very friendly and obliging. amazing life band that entertains not only the younger generation but also kids and elders - they almost baby sit my niece who loves dancing, allowed aunt to sing along hindi songs. there is amazing facility for kids such as playroom and game center and multiple kids pools. they have excellent benches to enjoy sunrise which was amazing.
Reviewed August 30, 2018
9.2
Exceptional
Dinalita from Malaysia
Family with young children
Deluxe Room with Private Pool
Stayed 1 night in August 2018
Kids love the hotel”
Nice swimming pool for kids but no beach time as the beach was closed for reconstruction. The private room with pool was really awesome especially at night time you can enjoy swimming to the open sky (partly covered). Kids really loving it.
Reviewed August 27, 2018
9.2
Exceptional
Ain from Malaysia
Family with teens
Superior Room
Stayed 1 night in August 2018
Pemandangan dia cantikk gila”
Sumpah best! Bilik besar tp tulah kne cek aircond dlu sbb haritu aircond bilik rosak kot. Tak memasal tidur dlm panas tp sbb nk tidur semalam je n cek out pun awal pagi so lantak lah. Agak privacy sikit. N bnyak tempat menarik boleh selfie. Haha
Reviewed August 22, 2018
8.4
Excellent
Nurfarina from Singapore
Family with teens
Superior Room
Stayed 1 night in July 2018
LOVE THE LOCATION!!!!!!”
ITS NOT AS BAD AS WHAT THE REVIEW SAYS!!!!!! It was a great stay for our weekend getaways. Love love the beach as there are lot of facilities for the guest. Would come again for sure however I was disappointed that this resort does not have watersports comparing with other resort nearby and we encounter about 4 small cockroaches which make us uncomfortable especially during sleeping.
Reviewed August 20, 2018
8.0
Excellent
Chia from Malaysia
Family with teens
Superior Room
Stayed 1 night in July 2018
Need have lifeguard at swimming pool, and the restaurant has alot flies. ”
the swimming pool need to clearly label out the deepness of the water . 2 times a kid drown infront of me in 2 days i staying there. And the cleanliness of the room and restaurant need to improve. The room is abit dusty, and the restaurant has alot flies when i having my dinner and breakfast at there.
Reviewed August 01, 2018
2.4
LEE from Singapore
Family with young children
Deluxe Garden View
Stayed 1 night in November 2018
Bad to worst ”
The staff took more than 30 minutes to check.. Then, the room sofa is not clean and bath room ceiling is turning back and fungus.. Worsting is the air-con is not cool, I been calling the staff more than 5 times.. after 1 hour 30 minutes the technician only came to the room.. The air-con only cool for 3 hour in the mid night it not cool at all.. very bad experience and will not return any more
Reviewed November 29, 2018
10.0
Exceptional
Noor from Singapore
Family with young children
Deluxe Pool View
Stayed 2 nights in August 2018
FAVOURITE RESORT IN DESARU”
Lacation. Staff. Facilities. Rooms are within our expectation
Reviewed November 17, 2018
8.8
Excellent
Helmi from Malaysia
Business traveler
Superior Room
Stayed 1 night in November 2018
Excellent”
Very nice hotel with great facilities
Reviewed November 16, 2018
10.0
Exceptional
Nor from Singapore
Couple
Deluxe Garden View
Stayed 1 night in August 2018
Exceptional”
if you looking for a place to chill with your love ones, this place is great.
Reviewed November 15, 2018
7.6
Very good
NURHIDAYAH from Singapore
Family with young children
Deluxe Garden View
Stayed 2 nights in October 2018
Very good”
There is a small playground for kids below 10 years old. There is an arcade too that opens 24 hours. Hotel is near the beach but we didnt get a chance to go to the beach so im not too sure if they offer any water sports. I will give rating 7/10 for this hotel
Reviewed October 31, 2018
12345
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