Sand & Sandals Desaru Beach Resort & Spa

Sand & Sandals Desaru Beach Resort & Spa

Lot 2263, Jalan Desaru, Bandar Penawar, Johor, Malaysia., Desaru Beachfront, Desaru, Malaysia, 81930
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Deluxe Pool View Sand & Sandals Desaru Beach Resort & Spa
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    Interior view Sand & Sandals Desaru Beach Resort & Spa
     Sand & Sandals Desaru Beach Resort & Spa
    Deluxe Pool View Sand & Sandals Desaru Beach Resort & Spa
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     Sand & Sandals Desaru Beach Resort & Spa

    Guest reviews

    7.5
    Very good
    /10
    (1543 reviews)See what guests said
    9.6
    Exceptional

    "Decent breakfast."

    Tingting

    -

    January 9, 2019

    7.6
    Very good facilities

    Property highlights

    • Airport transfer

    • Private beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    This property is in high demand!Booked 31 times since yesterday | 38 travelers are looking at this property right now
    Excellent
    Location
    8.0
    See map
    Excellent location
    Nearby
    Popular
  • Fisherman Museum (Muzium Nelayan)220 m
  • Desaru Beach2.02 km
  • Sebana Golf Resort2.35 km
  • Desaru Fruit Farm9.13 km
  • Singapore Changi Airport37.27 km
  • Hang Nadim Airport51.07 km
  • Kota Tinggi Waterfall55.32 km
  • Senai International Airport65.68 km
  • Raja Haji Fisabilillah Airport77.48 km
  • Pulau Tioman Airport140.14 km
  • Value for money7.1
    Location rating8.0
    Select your room
    Suite
    Suite
    ...
    • Room size: 85 m²/915 ft²
    • Beach view
    • 1 king bed
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    Family Suite Pool View
    Family Suite Pool View
    ...
    • Room size: 85 m²/915 ft²
    • Pool view
    • 2 single beds & 1 king bed
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    Superior Room
    Superior Room
    ...
    • Room size: 55 m²/592 ft²
    • Nature view
    • 2 single beds
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    Family Suite Garden View
    Family Suite Garden View
    ...
    • Room size: 85 m²/915 ft²
    • Garden view
    • 2 single beds & 1 king bed
    Enter dates to see prices
    Deluxe Room with Private Pool
    Deluxe Room with Private Pool
    ...
    • Room size: 55 m²/592 ft²
    • Beach view
    • 1 king bed
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    Romantic Deluxe with Private Pool
    Romantic Deluxe with Private Pool
    ...
    • Room size: 55 m²/592 ft²
    • Balcony/terrace
    • 1 super king bed
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    Deluxe Sea View
    Deluxe Sea View
    ...
    • Room size: 55 m²/592 ft²
    • Beach view
    • 1 king bed
    Enter dates to see prices
    Deluxe Garden View
    Deluxe Garden View
    ...
    • Room size: 55 m²/592 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Premium Deluxe with Private Garden
    Premium Deluxe with Private Garden
    ...
    • Room size: 55 m²/592 ft²
    • Balcony/terrace
    • 1 super king bed
    Enter dates to see prices
    Deluxe Pool View
    Deluxe Pool View
    ...
    • Room size: 55 m²/592 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Have a question for Sand & Sandals Desaru Beach Resort & Spa?

    What people love about the property

    • 8.8
      Excellent

      "Very nice hotel with great facilities"

      Helmi

      |

      November 16, 2018

    • 9.6
      Exceptional

      "Will definitely go back again."

      cecelia

      |

      November 17, 2018

    • 9.2
      Exceptional

      "The hotel was located at a nice beach and good for relaxing."

      Aizatul A.

      |

      June 13, 2018

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    More about Sand & Sandals Desaru Beach Resort & Spa

    More about Sand & Sandals Desaru Beach Resort & Spa

    6.4
    Good

    "Rooms were spacious and had sea view."

    Seet

    |

    January 2, 2019

    An overview

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    What they offer

    7.2
    Very good

    "Overall, we enjoy the stay here, sure will come back for sea..."

    Catherine

    |

    January 2, 2019

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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (1543)Booking.com Reviews (1120)
    7.5
    /
    10
    Cleanliness7.3
    Facilities7.6
    Location8.0
    Service7.4
    Value for money7.1
    Provided by verified guests of Agoda
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    All guests (1543)
    All room types

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    Showing 711 verified guest comments
    12345
    8.4
    Excellent
    Michelle from Singapore
    Family with young children
    Superior Room
    Stayed 2 nights in March 2019
    Spacious room and good facilities ”
    Stayed for 2 nights and enjoyed everything in this hotel. Superior room is spacious and bathroom is big. There is a mini fridge. Buy your own drinks in as it would be more expensive the purchase at the hotel. Comfortable pillow and bed. There is a children playroom and arcade which kept the children entertained. The swimming pool is children friendly and there is a slide. Remember to bring your own float. Expensive merchandise in the shop! There are a few restaurants in the hotel other than oo the breakfast buffet area. Desaru coast water parkoooo is within driving distance.
    Reviewed March 03, 2019
    8.4
    Excellent
    Alyna from Malaysia
    Couple
    Superior Room
    Stayed 1 night in March 2019
    Good, strategic place for holiday”
    Overall is good, just a bit comments for the room’s air conditioner..the air is not directly to bed, its directly to hall, we feel a bit hot especially during the sunny day, at night it was ok..for the reception staff, they must be more cheerful and friendly when treating visitor..however the sunrise is really tempting, good spot at this resort..thank u!
    Reviewed March 04, 2019
    10.0
    Exceptional
    siti from Malaysia
    Business traveler
    Superior Room
    Stayed 1 night in February 2019
    Nice View & Breakfast”
    love the comfy bed, great pool (esp if u bring kids around), beach access
    Reviewed March 04, 2019
    4.8
    Yi from Malaysia
    Couple
    Superior Room
    Stayed 1 night in February 2019
    Need improvement”
    I recently stay at the hotel and had accidentally make a room date asking help from the front office team but they are not helpful at all. I understand of the procedure but they are doesn’t make the right action. The room is not well clean and have ant because of the leftover food below the chair. All the facilities are close for so early.
    Reviewed March 05, 2019
    4.0
    Andy from Singapore
    Group
    Superior Room
    Stayed 1 night in February 2019
    Hotel staff was incompetent .”
    I made a reservation for 4 Superior rooms . I cancelled 1 room to change it to a room with King ( Double Bed ) since our friend's wife was not well . The original 3 rooms were charged at SGD$157.30 per room . The 4th room was charged at RM517 to be paid to the hotel directly . At check in, there was huge confusion as the hotel kept saying there was only a reservation under booking.com and it was for 2 single beds. I am utterly disappointed with agoda as I had to pay over RM100 for a same room as our other friends . It didn't make any sense at all . Finally we settled on joining the 2 single beds . On returning after dinner 5 hours later at 9.00pm , everyone was tired but our friends' rooms was NOT made up at all, inspite of the promises by the hotel's senior front desk staff . It then took 4 phone calls and exasperated attempts to explain that we needed the beds to be rearranged that we felt disgusted at having booked with this Hotel.
    Reviewed February 24, 2019
    8.8
    Excellent
    Anitah
    Family with teens
    Superior Room
    Stayed 1 night in February 2019
    To enhance preventive maintenance esp for aircond issu.”
    To improve the taste of cooking ... sambal tumis for breakfast need to be improved. Check-in and out excellent by the Recep. No bellboy to assist with our luggage. Maintenance respond excellent to rectify the aircond but we were sweating still and only feeling comfortable to sleep around 3am.
    Reviewed February 24, 2019
    5.2
    Jacelyn from Malaysia
    Family with young children
    Premium Deluxe Garden View
    Stayed 1 night in March 2019
    Above average”
    Cons - the breaskfast . We reached there @ 930 (was told breakfast serve till 1030 when we check in) but Not much food left. Water heater not working. The night before already contacted maintenance to reset it, it was alright but next morning it’s not working AGAIN. Air con not functioning well. My daughter couldn’t sleep well whole night Coz it’s TOO HOT in the room. Also, Bed bugs.
    Reviewed March 04, 2019
    7.6
    Very good
    Aminah from Malaysia
    Family with young children
    Deluxe Garden View
    Stayed 2 nights in February 2019
    Marvellous Resort”
    The kids enjoyed the facilities very much
    Reviewed March 04, 2019
    8.4
    Excellent
    Rosnah from Singapore
    Family with teens
    Superior Room
    Stayed 1 night in February 2019
    Excellent”
    Stayed in on 2 to 3 Feb 2019. Reached the resort early but the receptionist Azah managed to get a room for us immediately. Very good customer service. The other staffs are also very friendly. This is my second time staying here. We loved the quite and scenerity. Just to highlight that it will be a great help if the room has a broom so that we can sweep the room as it can be sandy due to the walk to the beach. The breakfast is good with fast replenishing of the foods. Overall, we are very satiesfied with our stay and would love to revisit again in future.
    Reviewed February 04, 2019
    8.0
    Excellent
    Zarwatul from Malaysia
    Family with young children
    Superior Room
    Stayed 1 night in February 2019
    Overall was good”
    PROS: 1. Location - beach is only few hundred metres away 2. Room - spacious 3. Facilities - kids playroom is awesome, water slide is good 4. Restaurants - plenty of choices eg. Chinese, japanese, western CONS: 1. Breakfast spread - a bit disappointed with the varities, it was just basic spread for this type of resort.. there's room for improvement! CONS:
    Reviewed February 02, 2019
    9.2
    Exceptional
    Wang
    Family with young children
    Superior Room
    Stayed 1 night in February 2019
    Exceptional”
    Good for family. nice location.
    Reviewed March 05, 2019
    7.6
    Very good
    ABD from Malaysia
    Family with teens
    Superior Room
    Stayed 1 night in February 2019
    everything is GREAT but the Receptionist hotel is....”
    we had such a great experience but there is a mistake while check in the Hotel. should improve more on yr staff to be MORE NICE.
    Reviewed March 02, 2019
    5.2
    ESTHER from Singapore
    Couple
    Premium Deluxe Garden View
    Stayed 1 night in February 2019
    Above average”
    Do not expect much for food and drinks in this resort. Staff can barely understand english. Resort lacks maintenance for one that has just been through renovation. Only plus point is that it is very quiet.
    Reviewed February 19, 2019
    5.6
    Nengli from Singapore
    Family with young children
    Deluxe Garden View
    Stayed 2 nights in August 2018
    Improve cleanliness”
    Overall stay for my family was great as we enjoyed the pool and direct beach access tremendously However the upkeep of the hotel rooms were rather disappointing with layers of dust, cigarette butts littered all over the balcony front view, toilet floor was dirty, generally was dusty. In addition, the corridor and stairways were not properly maintained with bits of litter (e.g. muffin wraps, used tissue paper, rubbish) However, the pool and direct access to the beach made up the void and my kids thoroughly enjoyed themselves with the water play. We will definitely come again if the facilities are more well-maintained with cleaner environment.
    Reviewed February 18, 2019
    5.6
    Hui from Singapore
    Family with teens
    Superior Room
    Stayed 2 nights in February 2019
    Refurbished but still unlikely to return”
    Booked a room at this hotel mainly to go to the new adventure waterpark (because only hardrock is opened but too expensive for us at 8x the price here). However as we didn't drive here, the location became an issue because there is no public transport and there are no sidewalks along the roads. We had to keep getting the reception to call a private taxi for us (at predetermined charges that were expensive too e.g. ~SGD20 to go to the waterpark which is <5 mins drive) but the reception was always busy so we always had to wait in the queue and it became rather troublesome to go out. Overall, pool is nice with a waterfall feature and there is direct access to a clean beach but cleanliness in room not the best with stains on towels and sheets, breakfast has limited options, and restaurants within the hotel were average but took a long time to serve as all are operated out of one central kitchen.
    Reviewed February 16, 2019
    9.6
    Exceptional
    Kaeswaren from Malaysia
    Family with teens
    Superior Room
    Stayed 3 nights in February 2019
    Relaxing Beach Resort”
    The resort has security at the entrance that deters unregistered guests, which is awesome. Rooms are spacious and clean. Excellent water pressure. Even though was fully booked, the resort didn't seem crowded and swimming pool was still manageable. Swimming pool cleanliness well maintained. Within 1 km, shops and eateries available. The restaurant food options were good. However the chicken curry could improve in taste.
    Reviewed February 11, 2019
    3.6
    Mei from Malaysia
    Group
    Superior Room
    Stayed 1 night in February 2019
    Not a pleasant stay”
    Not worth for the money i paid.toilet was dirty, water heater at shower room and 2 lifts not function..toothbrush's packing was open , and i assume it is not a new toothbrush.overall , the resort not well maintained.
    Reviewed February 10, 2019
    3.6
    Mei from Malaysia
    Group
    Deluxe Garden View
    Stayed 1 night in February 2019
    Not worth”
    Not worth for the money i paid.toilet was dirty, water heater at shower room amd lifts not function..toothbrush's packing was open , and i assume it is not a new toothbrush.overall , the resort not well maintained.
    Reviewed February 10, 2019
    5.2
    Ann from Malaysia
    Family with young children
    Superior Room
    Stayed 1 night in February 2019
    Cleaniness”
    The room is sandy and incompletely clean up. No towel, No facial towel, no bottle water etc... called and requested few times for the room make up and top up those towel etc, but only reverted ok and no action. Will not come for second times. Breakfast environment is so so, run out utensil. We enjoy room upgrade when check in. The resort facility is well equipped. Resort environment is relax. However, the room cleanliness is so so. Housekeeping low grade. Quite disappointed.
    Reviewed February 08, 2019
    6.4
    Good
    R from Singapore
    Group
    Deluxe Pool View
    Stayed 2 nights in February 2019
    Disappointing”
    Pros:- Breakfast was good and has variety. Rooms are clean and spacious. Cons:- We stayed on the 4th floor & had my mum with me, the lift was not working thru out our stay. There is another lift but it was inconvenience. Its like going round & round just to come to your room. The food menu was like food court menu, it is not even a proper restaurant menu. Not much variety was offered. Room pricing was way too expensive for this type of hotel.
    Reviewed February 07, 2019
    12345
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    Sand & Sandals Desaru Beach Resort & Spa
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    • Excellent location
    • Fisherman Museum (Muzium Nelayan)