Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

Sandton Sun and Towers is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 675 ZAR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sandton Sun and Towers also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sandton Sun and Towers has a car park available for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Johannesburg with private transportation, the hotel can arrange car rental for you.

Adults can enjoy breakfast offered with an additional charge of 185 ZAR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

Sandton Sun and Towers does not permit smoking in any of its rooms, but allows smoking in designated areas.