Keys should be collected from the office, located in apartment E in the ground floor of the property.
The office is open from 09.00 until 18.00, from Monday to Sunday.
Please note that arrivals between 21:00 and 00:00 are subject to a EUR 20 surcharge. Please note, check-in after 00:00 is not possible unless arranged with the property in advance. For arrivals between 00:00 and 01:00 an extra fee of EUR 30 will apply. Check-in after 01:00 is only possible on request for a surcharge.
Guests arriving between 11.00 and 14.00 can leave their luggage at the apartments, although check-in is not possible until 15.00.
Please note, there are 19 steps to the elevator. Ground floor apartments are available subject to availability at the time of making the booking.
Please note that entry by car is only allowed to guests making use of the Plaza Santa Ana Parking, accessible only via Calle Principe. Failing to do this will result in a fine.
Please note that a free cleaning service is provided for stays of 7 days or more. A limited amount of toilet roll, shower gel and soap is provided but is not replenished.
Extra cleaning service is available for a surcharge of EUR 25.
Smoking is not allowed. Please note that the check-in and key-collection take place at: Nuñez de Arce 14, Bajo E (ground floor apartment ¨E¨), 28012 Madrid. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Santa Ana Apartamentos in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.