Santa Grand Hotel East Coast

I stayed for 6 days and I work in hotels myself and can say that the Service, the atmosphere of this unique hotel located in the heart of Katong, with it's character charm building, spacious rooms, some with balcony, overlooking greenery where bird congregate in the evening, it superb, comfortable, clean and above all top class service with a smile. You can never go wrong with your choice when you stay at the Santa Grand Hotel East Coast. Thank you for my wonderful guest experience and memories. Casey, Francis of Perth, Western Australia

I stayed here for one night. Greeted by a nice scent. Check in was quick and efficient. Staff were warm and friendly. I was allocated room 217 (queen room). It was in the new wing. Bed was clean and comfortable. Unfortunately, I felt the pool was murky and had a lot of particles in it. The walls of the pool had brown grim and the jacuzzi was not working. I used it for 15mins and my skin felt itchy.

I booked a standard room with Agoda and requested for a cot. At arrival I was informed they don’t provided baby cot at all But that’s fine understand not all hotels provide baby cot. So I paid extra to upgrade to a bigger bedroom to room 323 which has a sky window. There are lights coming in even with the skylight window shut, it seems like there’s another window on top which makes it difficult to sleep because it’s right above my bed. I can’t imagine how bright it would be in the morning. And it’s right above my bed head! It was a struggle to sleep with that light and at around 3am I was woken by by doorbell and loud talking noise from next door. Poor sound proof. I communicated with the staff that I need to get another room to sleep but I don’t want to move my family since my baby is sleeping. He said if I can show him the light he will give me another room. I made my points clear if he needs to move my whole family then don’t bother because I rather pay for another room for myself. Anyway he thinks it’s miscommunication, after I brought him into the room to show him the light that’s coming from skylight thought he will give me another room for free. He said there’s nothing he can do even thought he is aware there are lights. He said he can give me another room but my whole family has to move. At 3am??? With everything? After all these I was extremely tired and frustrated I had to pay for another room for myself to rest for an early flight. I’m extremely upset about the hotel and their service!! Do not recommend! Will never stay again!

The hotel restaurant serves Mexican style food and drinks and it is a short walk to many other culinary choices. Plenty of bus choices from the nearby bus stop.

price of the room for a 3 start was on the slightly costly side but the staff were amazing. Gave the kids a surprise in the room when they found out it was my son's birthday. Restaurant is amazing, Mohit and his team are awesome. Had an enjoyable 2 night staycation.

The deluxe is in good size for 2 paxs and clean. Hotel is surrounded with many good and famous food such as Peranakan, famous five star chicken rice, katong laksa, shopping malls. It is not noisy though it is near the main road.

I booked three rooms as I was travelling with young children and my parents and I am very happy with the entire stay. The staff especially Mery at the front desk was wonderful. She made the whole experience so enjoyable with great communication and support. Check in was very easy and quick. I love the swimming pool on level 6 as the water was warm and there is an out door shower. There are plenty of shops and restaurants around the area and you can easily have your money exchange at Katong Square on level 2. There is also a bank across the road from the hotel if you need urgent cash and a Seven 11 store just a 2 minutes walk from the hotel. A lovely stay and I highly recommend this place for people with young children. I will come back to this hotel when I come back to Singapore.

Comfortable stay with nicely designed rooms that maintain the character of this historic building. Located in a great spot in East Coast area within walking distance to East Coast Park. Great choice for foodies with lots of nyonya cuisine spots nearby and hawker stalls. Good value for money.

Had a conference to attend in Max Atria which was 10-15min drive from the hotel. Excellent location as all the best and nice eateries are just along the hotel. Katong shopping mall is just across the street. no nearby MRT so you'll need to cab or grab if you need to go further.

not bad

One word for this hotel fantastic!!! we stayed in this hotel for 4 nights and it was absolutely fabulous . Very accommodating and the staff are very friendly and helpful and out of all very honest. We accidentally forgot our money in the safe box and they contacted us which was so nice of them. The breakfast was so yummy every morning. Definitely we will recommend. We had a pleasant stay. Thank you so much ..

Fantastic location, 2 shopping malls within walking distance, whole row of food stalls along the hotel stretch. Staff is very friendly. Special complimemts to Jimmy for making us feel welcomed. Room was on the small side but nicely done up. We had a room with a view of plants outside our window which was a nice touch. Cons Water boiler had rust at the base so we choose not to use it Air con had minor water leaking.

Staff were super helpful with the kids and for every request. The place is quiet, clean with plenty of all around food and shopping. Get room with pull-out bed if u are traveling with kids...this place was worth the money.

Most convenient location for staycation, near a beach and a street with awesome dining selection, city center is just a bus ride away. We have been to Santa Grand 2x now for staycations with our young kids; they love it and we love the spacious family room along with the rooftop pool, as well as Platypus restaurant at the hotel. Always clean and homey, will come back again.

Overall, we liked this hotel very much! Comfy bed, free breakfast with a good selection, complete set of toiletries, blowdryer and ironing board in room.. Complimentary bottled water.. Check in and check out was fast.. Simple pool on the rooftop . Lots of places to go to around the hotel (not tourist attractions)... Our only complaint was that we were all but kicked out of the breakfast area by 1030am as they said they had to prepare for regular service..

The hotel is located at vert convinient location for foods, massage, beers, and transportation (bus). Many buses drive to MRT (Train) whre you can reach there in one minute. I think this hotel is good for those who use for anyone who want to save expense for hotel and accomodation.

The stay was good. Location was superb as there were eateries all over... jus downstairs was a restaurant serving cheap bear and western cuisine.. love the stay except I personally feel Housekeeping could be improved. As I requested for my room to be made but coming back at night, I saw the room was not made whatsoever ... I understand that hotels will not have Housekeeping services for a 1 day stay but I was staying for 2 nights... Anyway love this hotel and would definitely reconmmend to friends

A pretty place, near the cinema, and loads of good places to eat. Parking is in a back street, but seemed quite safe, and relatively trouble free. The breakfast is simple, but reasonable. My bed had a fault (maybe the base was broken, as the bed sloped slightly on one side). While this was disappointing, I would consider staying here again, as the location is very good, and the place is attractive.

Katong area is very nice with loads of eateries.. it’s quitea long way from the main attractions but there are plenty to see around here. East Coast Park is within 15-20 mins walk and it’s lovely, esp in the morning

Staff: warm, friendly, helpful We felt they were so sincere and willing to accomodate our requests at all times. Hotel: value for money, situated in a safe neighbourhood and accessible to the city. Thank you so much for your hospitality.