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Excellent8.8
Based on20reviews
Sapaly Hotel Lao Cai
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8.6 Excellent location
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8.6Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Room service [24-hour]

  • Bar

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Verified traveler reviews

Agoda Reviews (20)

8.8

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Excellent
  • Cleanliness 9.2
  • Facilities 8.3
  • Location 8.6
  • Room comfort and quality 9.3
  • Service 9.0
  • Value for money 9.2
Exceptional
based on 4 reviews
  • Cleanliness 9.5
  • Facilities 10.0
  • Location 9.5
  • Room comfort and quality 8.0
  • Service 9.5
  • Value for money 9.5
Excellent
based on 7 reviews
  • Cleanliness 9.1
  • Facilities 7.6
  • Location 7.4
  • Room comfort and quality 9.0
  • Service 8.6
  • Value for money 8.9
Exceptional
based on 4 reviews
  • Cleanliness 9.5
  • Facilities 8.7
  • Location 9.5
  • Room comfort and quality 10.0
  • Service 10.0
  • Value for money 10.0
Excellent
based on 2 reviews
  • Cleanliness 9.0
  • Location 9.0
  • Room comfort and quality 10.0
  • Service 10.0
  • Value for money 10.0
Very good
based on 3 reviews
  • Cleanliness 8.7
  • Facilities 7.3
  • Location 8.7
  • Service 7.3
  • Value for money 8.0
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  • Superior Room
  • Deluxe Room
  • Executive Suite

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9.6
Matthew from United States
Solo traveler
Superior Room
Stayed 5 nights in March 2017
Nice hotel, good location ”
The staff were helpful. The breakfast was adequate. And the location was central to restaurants and the train station.
Reviewed March 19, 2017
Dear Mr. Matthew, First of all, we would like to thank you very much for staying with us at Sapaly Hotel Lao Cai. Your comment is highly appreciated and we look forward to welcoming you again in the near future. Have a nice day! Best regards, Ho Vinh Phuong - DOSM
Responded April 26, 2017
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Sapaly Hotel Lao Cai
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6.8
Irene from Singapore
Couple
Deluxe Room
Stayed 1 night in May 2016
Probably a good hotel considering the city it's in.”
This is a basic hotel. But for a remote place like Lao Cai, i suppose you can consider this pretty decent. The staff at the restaurant spoke no english nor mandarin - which can be challenging when ordering food.
Reviewed September 19, 2016
Dear Mr/Ms Irene, Thank you very much for your stay with us at Sapaly Hotel Lao Cai. We are very sad to hear that you were unhappy when staying in our hotel. We are managed by Biti's Group now and we hope to see you once day to show how improve we did in Sapaly Hotel Lao Cai. Wish you all the best, Ho Vinh Phuong - DOSM
Responded April 26, 2017
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7.2
Gianmaria from Italy
Couple
Superior Room
Stayed 1 night in August 2016
Just for one night”
We were stuck in Lao Cai and found this beautiful hotel, clean, good food and all the max comforts. In case you are forced to stay in Lao Cai, this is a very optimal solution.
Reviewed August 08, 2016
Dear Mr/Ms Gianmaria, Thank you very much for your stay with us and thank you very much for your comment. Please stop by to visit us if ever you come to Sapa. Our hotel is one of the best place in Lao Cai for sure. Have a nice day! Best regards, Ho Vinh Phuong - DOSM
Responded April 26, 2017
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8.7
Le from Vietnam
Family with young children
Deluxe Room
Stayed 1 night in January 2016
The staffs were very friendly and helpful.”
Staff, Room, Rates
The staffs are very helpful, the room is nice and clean, convenient location.
Reviewed January 14, 2016
Dear Mr. Le, Thank you very much for choosing Sapaly Hotel Lao Cai. We hope to see you soon. Have a nice day! Best regards, Ho Vinh Phuong - DOSM
Responded April 26, 2017
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9.7
Martin from United Kingdom
Couple
Superior Room
Stayed 1 night in October 2015
Right Answer, Wrong Reason”
Helpful Staff, Good Food, Well nEquipped
I chose this hotel because it was next to the Chinese border. Had I known what a good hotel it was I would have chosen it for that reason alone. There was a good choice at breakfast and my Pho was the best I had during this visit to Vietnam. My wife had a steak in the restaurant in the evening and she said it was perfectly cooked ... she specified rare and got it just as she wanted it. I had a chinese style pork and cashew dish from the Vietnamese menu ... it was bright, perfectly cooked and vividly, but not over spiced ... the flavours were enhanced not crowded out. My wife's said that her Mojito was up with the best she had drunk in Cuba and was taken back to the park at the end of the peninsula at Cienfuegos. We were the only other diners and it was late. The kitchen staff had just catered for a business oriented childrens' party where several of the guests had made liberal use of the free bar. I watched the staff tactfully keep these people under control and despite all this they gave great and attentive service with a flourish. They, like the rest of the staff were very helpful. I have a weakness for this style of hotel and this was a very good example of a four star hotel with central not individual A/C. The bathroom was good and appropriately equipped. One might carp at few tiny details like a small stain on the carpet but people spill coffee, but in all the main areas they get it right.
Reviewed October 30, 2015
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7.7
Boon from Malaysia
Business traveler
Deluxe Room
Stayed 1 night in April 2015
A pleasant surprise hotel in Lao Cai”
Friendly, Clean and new
A relatively new hotel with very clean room and fully equipped room. A real value for money!
Reviewed May 07, 2015
Dear Mr. Boon, Thank you very much for your stay at Sapaly Hotel Lao Cai and thank you very much for your review. We hope to see again. Have a nice day! Best regards, Ho Vinh Phuong - DOSM
Responded April 26, 2017
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6.7
Robert from Australia
Couple
Deluxe Room
Stayed 2 nights in January 2015
Sapaly Hotel Lau Cai”
The room was very comfortable and relaxing. Bathtub was a nice addition and plenty of hot water. Efficient staff and friendly manner.
The hotel was fine except for charging $20 for two Jack Daniel + cokes, but maybe the guy at the bar didn't have much of a clue. The hotel was very quiet with only a handful of guests, as I imagine the peak season is when everyone is in town for summer visits to Sapa and Bac Ha market from Hanoi. It would be really nice to have a cafe + bar on one of the floors overlooking the river as that is an interesting view at any time of day. The food in the restaurant was only so-so, with only one of the 3 restaurants advertised operating, but again maybe its different when the crowds are there. I thought the standard of the rooms and service were fine but seems to want for anything to do other than hang around a deserted hotel, so headed to the bus station area for food and drink after first two days....much nicer. Maybe this will change over time. I don't suspect that europeans are not the main concern or visitor, so perhaps a different view from the chinese (the border is a couple of hundred meters away) and locals up from Hanoi or transiting after visiting the mountain areas either side of Lau Cai. One other issue was that the reception insisted on retaining our passports for the duration which is highly abnormal, maybe a hangover mentality from a fast disappearing communist past. Whatever.....
Reviewed February 03, 2015
Dear Mr. Robert, Thank you very much for your reviews. This is very useful for us to improve our service. We realized that we have a lot of things to do. Wish you here some days in the near future so that we can serve you better. Thanks again and we look forward to welcoming you. Best regards, Ho Vinh Phuong - DOSM
Responded May 19, 2017
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9.3
Robert from United States
Solo traveler
Superior Room
Stayed 2 nights in October 2013
New Modern Hotel”
everything worked, courteous staff, beauty and comfort in roon
Reviewed November 13, 2013
Dear Mr. Robert, Thank you very much for choosing Sapaly Hotel Lao Cai and thank you very much for your kind review. We are looking forward to welcoming you again. Have a nice day! Best regards, Ho Vinh Phuong - DOSM
Responded April 28, 2017
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10.0
Akio from Japan
Solo traveler
Deluxe Room
Stayed 1 night in March 2017
国境の目の前にある便利なホテル”
河口からラオカイに入ると目の前にホテルがあり、便利でした。 駅やサパに行くバス乗り場からは距離があるのでタクシーなどを利用しなければいけませんが、荷物がなければラオカイ市内は歩いて回れます。 また、朝食のフォーがそこそこおいしかったです。
Reviewed March 22, 2017
Dear Mr/Ms Akio, Thank you very much for your review and thank you very much for your stay at Sapaly Hotel Lao Cai. Our hotel is one of the best hotel in Lao Cai because we have bathtubs and windows in rooms. They are special designed for Japanese market. We are looking forward to welcoming you again. Have a nice day! Best regards, Ho Vinh Phuong - DOSM
Responded April 29, 2017
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6.4
tomohiro from Japan
Group
Superior Room
Stayed 1 night in December 2016
国境に近くて便利なホテル”
河口への移動時に利用しました。国境がすぐ隣なので、移動にとても便利です。部屋は広く、設備も古目ながら綺麗に保たれていました。Wi-Fiも快適に使うことが出来ました。 朝食のビュッフェは、あえて食べたくなるようなものはないので、スキップして外で食べるのもいいかもしれません。中国人の宿泊客が朝から騒がしくて、それだけでも食傷気味になります・・
Reviewed January 08, 2017
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