Sapaly Hotel Lao Cai
Sapaly Hotel Lao Cai
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"The staff were helpful."

Matthew

March 19, 2017

Superior Room - Guestroom Sapaly Hotel Lao Cai
Superior Room - Guestroom
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Lobby Sapaly Hotel Lao Cai
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Interior view Sapaly Hotel Lao Cai
Interior view
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Interior view Sapaly Hotel Lao Cai
Interior view
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Excellent
Location
8.5
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Sapaly Hotel Lao Cai

Excellent location
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Excellent
From 40 reviewsSee what guests said
8.7
Recommended by 87% of guests
Value for money9.0
Distance to city center3 km
Location rating8.5
Has restaurantYes
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Bar

  • Fitness center

Room choices
9.3
Exceptional
Room comfort & quality
Superior Room
Superior Room
...
  • 22 m²/237 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Executive Suite
Executive Suite
...
  • City view
  • 77 m²/829 ft²
  • 1 double bed
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Deluxe Room
Deluxe Room
...
  • City view
  • 28 m²/301 ft²
  • 2 single beds or 1 double b...
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Junior Suite
Junior Suite
...
  • City view
  • 36 m²/388 ft²
  • 1 queen bed
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More about Sapaly Hotel Lao Cai

More about Sapaly Hotel Lao Cai

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Real reviews from real guests

Agoda Reviews (40)
8.7
Cleanliness9.1
Facilities7.9
Location8.5
Room comfort and quality9.3
Service9.0
Value for money9.0
Provided by verified guests of Agoda
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Showing 24 verified guest comments
12
6.8
Good
Nga from Vietnam
Family with young children
Superior Room
Stayed 1 night in February 2018
Khách sạn tương đương 5* nhưng dịch vụ và chất lượng 3*+, 4*-”
cán bộ nhân viên khá nhiệt tình khi thấy có trẻ con nhỏ bụ bẫm nhưng chưa chuyên nghiệp trong cách phục vụ, cơ sở vật chất ở mức 4*. Mình chỉ ngủ lại qua đêm nhưng không có ấn tượng nhiều. Ngoài việc vị trí khá tốt khi bước chân ra khỏi sảnh khách sạn là cửa hải quan 2 nước Việt Trung. buổi tối đau bụng và bị sốt khách sạn không có thuốc hay dịch vụ y tế nào, 9-10h đi bộ quanh gần khu khách sạn thì không có hiệu thuốc mở cửa muộn.
Reviewed June 17, 2018
Dear Jungwan, First of all, we would like to thank you very much for staying with us at Sapaly Hotel Lao Cai. Your comment is highly appreciated and we look forward to welcoming you again in the near future. Have a nice day! Best regards, Nguyen Thi Anh Hong - Deputy Sales Manager
Responded June 26, 2018
Sapaly Hotel Lao Cai
8.4
Excellent
Jerry from United States
Couple
Deluxe Room
Stayed 2 nights in April 2018
Nice hotel if you need to be in Lao Cai”
We enjoyed our hotel. We wanted to be close to the Bac Ha Market on Sunday morning. We took a taxi on the way up ($ 30 USD) and a bus (very crowded but only $7 for two) on the way back. The next day we relocated to Sapa for a few days. This hotel had good food, the room was spacious with a nice view of the city and river. The staff was very helpful.
Reviewed April 22, 2018
Dear Ms Jerry, First of all, we would like to thank you very much for staying with us at Sapaly Hotel Lao Cai. Your comment is highly appreciated and we look forward to welcoming you again in the near future. Have a nice day! Best regards, Nguyen Thi Anh Hong - Deputy Sales Manager
Responded June 13, 2018
Sapaly Hotel Lao Cai
9.2
Exceptional
Daniel from Spain
Couple
Superior Room
Stayed 1 night in September 2017
Great stay”
Great hotel. They have three restaurants, massage service. The workers very helpful every moment, bit have yo improve their english. Breakfast lack of fresh fruit and maybe more food oriented to western people, but also good. i Will repeat
Reviewed October 04, 2017
Dear Daniel, First of all, we would like to thank you very much for staying with us at Sapaly Hotel Lao Cai. Your comment is highly appreciated and we look forward to welcoming you again in the near future. Have a nice day! Best regards, Nguyen Thi Anh Hong - Deputy Sales Manager
Responded November 04, 2017
Sapaly Hotel Lao Cai
9.6
Exceptional
yunil from South Korea
Solo traveler
Superior Room
Stayed 1 night in September 2017
Best option in The city”
Just in front of the border. Good location, clean room with bath tub. Food in the hotel is cheap. Around there, you can get some Chinese stuff including cup noodles.
Reviewed September 19, 2017
Dear Yunil, First of all, we would like to thank you very much for staying with us at Sapaly Hotel Lao Cai. Your comment is highly appreciated and we look forward to welcoming you again in the near future. Have a nice day! Best regards, Nguyen Thi Anh Hong - Deputy Sales Manager
Responded September 29, 2017
Sapaly Hotel Lao Cai
9.6
Exceptional
Matthew from United States
Solo traveler
Superior Room
Stayed 5 nights in March 2017
Nice hotel, good location ”
The staff were helpful. The breakfast was adequate. And the location was central to restaurants and the train station.
Reviewed March 19, 2017
Dear Mr. Matthew, First of all, we would like to thank you very much for staying with us at Sapaly Hotel Lao Cai. Your comment is highly appreciated and we look forward to welcoming you again in the near future. Have a nice day! Best regards, Ho Vinh Phuong - DOSM
Responded April 26, 2017
Sapaly Hotel Lao Cai
6.8
Good
Irene from Singapore
Couple
Deluxe Room
Stayed 1 night in May 2016
Probably a good hotel considering the city it's in.”
This is a basic hotel. But for a remote place like Lao Cai, i suppose you can consider this pretty decent. The staff at the restaurant spoke no english nor mandarin - which can be challenging when ordering food.
Reviewed September 19, 2016
Dear Mr/Ms Irene, Thank you very much for your stay with us at Sapaly Hotel Lao Cai. We are very sad to hear that you were unhappy when staying in our hotel. We are managed by Biti's Group now and we hope to see you once day to show how improve we did in Sapaly Hotel Lao Cai. Wish you all the best, Ho Vinh Phuong - DOSM
Responded April 26, 2017
Sapaly Hotel Lao Cai
7.2
Very good
Gianmaria from Italy
Couple
Superior Room
Stayed 1 night in August 2016
Just for one night”
We were stuck in Lao Cai and found this beautiful hotel, clean, good food and all the max comforts. In case you are forced to stay in Lao Cai, this is a very optimal solution.
Reviewed August 08, 2016
Dear Mr/Ms Gianmaria, Thank you very much for your stay with us and thank you very much for your comment. Please stop by to visit us if ever you come to Sapa. Our hotel is one of the best place in Lao Cai for sure. Have a nice day! Best regards, Ho Vinh Phuong - DOSM
Responded April 26, 2017
Sapaly Hotel Lao Cai
8.7
Excellent
Le from Vietnam
Family with young children
Deluxe Room
Stayed 1 night in January 2016
The staffs were very friendly and helpful.”
Staff, Room, Rates
The staffs are very helpful, the room is nice and clean, convenient location.
Reviewed January 14, 2016
Dear Mr. Le, Thank you very much for choosing Sapaly Hotel Lao Cai. We hope to see you soon. Have a nice day! Best regards, Ho Vinh Phuong - DOSM
Responded April 26, 2017
Sapaly Hotel Lao Cai
9.7
Exceptional
Martin from United Kingdom
Couple
Superior Room
Stayed 1 night in October 2015
Right Answer, Wrong Reason”
Helpful Staff, Good Food, Well nEquipped
I chose this hotel because it was next to the Chinese border. Had I known what a good hotel it was I would have chosen it for that reason alone. There was a good choice at breakfast and my Pho was the best I had during this visit to Vietnam. My wife had a steak in the restaurant in the evening and she said it was perfectly cooked ... she specified rare and got it just as she wanted it. I had a chinese style pork and cashew dish from the Vietnamese menu ... it was bright, perfectly cooked and vividly, but not over spiced ... the flavours were enhanced not crowded out. My wife's said that her Mojito was up with the best she had drunk in Cuba and was taken back to the park at the end of the peninsula at Cienfuegos. We were the only other diners and it was late. The kitchen staff had just catered for a business oriented childrens' party where several of the guests had made liberal use of the free bar. I watched the staff tactfully keep these people under control and despite all this they gave great and attentive service with a flourish. They, like the rest of the staff were very helpful. I have a weakness for this style of hotel and this was a very good example of a four star hotel with central not individual A/C. The bathroom was good and appropriately equipped. One might carp at few tiny details like a small stain on the carpet but people spill coffee, but in all the main areas they get it right.
Reviewed October 30, 2015
Dear Mr. Martin, Thank you very much for your reviews. We are very grateful about it. We hope to see you again soon if ever you visit to Viet Nam. Wish you all the best, Best regards, Ho Vinh Phuong - DOSM
Responded May 24, 2017
Sapaly Hotel Lao Cai
7.7
Very good
Boon from Malaysia
Business traveler
Deluxe Room
Stayed 1 night in April 2015
A pleasant surprise hotel in Lao Cai”
Friendly, Clean and new
A relatively new hotel with very clean room and fully equipped room. A real value for money!
Reviewed May 07, 2015
Dear Mr. Boon, Thank you very much for your stay at Sapaly Hotel Lao Cai and thank you very much for your review. We hope to see again. Have a nice day! Best regards, Ho Vinh Phuong - DOSM
Responded April 26, 2017
Sapaly Hotel Lao Cai
6.7
Good
Robert from Australia
Couple
Deluxe Room
Stayed 2 nights in January 2015
Sapaly Hotel Lau Cai”
The room was very comfortable and relaxing. Bathtub was a nice addition and plenty of hot water. Efficient staff and friendly manner.
The hotel was fine except for charging $20 for two Jack Daniel + cokes, but maybe the guy at the bar didn't have much of a clue. The hotel was very quiet with only a handful of guests, as I imagine the peak season is when everyone is in town for summer visits to Sapa and Bac Ha market from Hanoi. It would be really nice to have a cafe + bar on one of the floors overlooking the river as that is an interesting view at any time of day. The food in the restaurant was only so-so, with only one of the 3 restaurants advertised operating, but again maybe its different when the crowds are there. I thought the standard of the rooms and service were fine but seems to want for anything to do other than hang around a deserted hotel, so headed to the bus station area for food and drink after first two days....much nicer. Maybe this will change over time. I don't suspect that europeans are not the main concern or visitor, so perhaps a different view from the chinese (the border is a couple of hundred meters away) and locals up from Hanoi or transiting after visiting the mountain areas either side of Lau Cai. One other issue was that the reception insisted on retaining our passports for the duration which is highly abnormal, maybe a hangover mentality from a fast disappearing communist past. Whatever.....
Reviewed February 03, 2015
Dear Mr. Robert, Thank you very much for your reviews. This is very useful for us to improve our service. We realized that we have a lot of things to do. Wish you here some days in the near future so that we can serve you better. Thanks again and we look forward to welcoming you. Best regards, Ho Vinh Phuong - DOSM
Responded May 19, 2017
Sapaly Hotel Lao Cai
9.3
Exceptional
Robert from United States
Solo traveler
Superior Room
Stayed 2 nights in October 2013
New Modern Hotel”
everything worked, courteous staff, beauty and comfort in roon
Reviewed November 13, 2013
Dear Mr. Robert, Thank you very much for choosing Sapaly Hotel Lao Cai and thank you very much for your kind review. We are looking forward to welcoming you again. Have a nice day! Best regards, Ho Vinh Phuong - DOSM
Responded April 28, 2017
Sapaly Hotel Lao Cai
6.8
Good
Yves from France
Couple
Superior Room
Stayed 1 night in August 2017
Ne parle pratiquement pas anglais, pas satisfaisant. Manque de compétence.”
Nous a fourni des renseignements erronés sur les lignes de bus.
Reviewed August 15, 2017
Dear Mr. Yves First of all, we would like to thank you very much for staying with us at Sapaly Hotel Lao Cai. Your comment is highly appreciated and we look forward to welcoming you again in the near future. Have a nice day! Best regards, Nguyen Thi Anh Hong- Deputy Sales Manager
Responded August 16, 2017
Sapaly Hotel Lao Cai
6.0
OHSHIMA from Japan
Solo traveler
Superior Room
Stayed 1 night in August 2018
トイレに難有り”
1.14階に宿泊しました。トイレの水流が弱すぎるのか,なかなか流れませんでした。一人泊だったので時間をおいて何回か流し,最終的に何とか流れましたが,二人だと困りますね。 2.チェックインのときにフットマッサージ(15分)の券をもらったので行くと,1時間足湯(桶樽)につかり「マッサージをしますか?」と値段表を示されました。有料なら有料と分かるようにしてほしかったです。(券に書いてあったのかもしれません) 3.1階のラウンジでピザを注文すると30分くらいかかりました。そのくらいが相場なのかもしれませんが。
Reviewed August 09, 2018
8.8
Excellent
Koju from Vietnam
Solo traveler
Superior Room
Stayed 1 night in February 2018
翌日に中国に向かうならば、とても容易立地だが、ベトナム国内に向かうにはあまり良い立地ではない。”
設備も良く、清潔で、スタッフも良いが、英語での対応は期待できない。 主な客はベトナムもしくは中国人。  欧米人も利用しているが、ほとんどが現地ガイド付きの早朝着の休憩、食事、夜行列車利用前の準備で、英語を使う個人客への対応は今一つ。
Reviewed February 09, 2018
Dear Koju, First of all, we would like to thank you very much for staying with us at Sapaly Hotel Lao Cai. Your comment is highly appreciated and we look forward to welcoming you again in the near future. Have a nice day! Best regards, Nguyen Thi Anh Hong - Deputy Sales Manager
Responded June 13, 2018
Sapaly Hotel Lao Cai
10.0
Exceptional
Akio from Japan
Solo traveler
Deluxe Room
Stayed 1 night in March 2017
国境の目の前にある便利なホテル”
河口からラオカイに入ると目の前にホテルがあり、便利でした。 駅やサパに行くバス乗り場からは距離があるのでタクシーなどを利用しなければいけませんが、荷物がなければラオカイ市内は歩いて回れます。 また、朝食のフォーがそこそこおいしかったです。
Reviewed March 22, 2017
Dear Mr/Ms Akio, Thank you very much for your review and thank you very much for your stay at Sapaly Hotel Lao Cai. Our hotel is one of the best hotel in Lao Cai because we have bathtubs and windows in rooms. They are special designed for Japanese market. We are looking forward to welcoming you again. Have a nice day! Best regards, Ho Vinh Phuong - DOSM
Responded April 29, 2017
Sapaly Hotel Lao Cai
6.4
Good
tomohiro from Japan
Group
Superior Room
Stayed 1 night in December 2016
国境に近くて便利なホテル”
河口への移動時に利用しました。国境がすぐ隣なので、移動にとても便利です。部屋は広く、設備も古目ながら綺麗に保たれていました。Wi-Fiも快適に使うことが出来ました。 朝食のビュッフェは、あえて食べたくなるようなものはないので、スキップして外で食べるのもいいかもしれません。中国人の宿泊客が朝から騒がしくて、それだけでも食傷気味になります・・
Reviewed January 08, 2017
Dear Mr/Ms Tomohiro, Thank you very much for you reviews. Our hotel is next to Chinese border so you can easily go to China and be back. Sapaly Hotel Lao Cai is managed by Biti's Group now and we hope to serve you in the nearest time. Have a nice day! Best regards, Ho Vinh Phuong - DOSM
Responded May 24, 2017
Sapaly Hotel Lao Cai
10.0
Exceptional
Eri from Japan
Couple
Superior Room
Stayed 1 night in December 2016
朝ごはんが美味しい”
中国からの国境のすぐ隣で、暑苦しい天気の中、涼しく快適に過ごせるホテル。朝ごはんは、フォーや卵料理を作ってくれ、種類も豊富。満足でした。
Reviewed December 19, 2016
Dear Mr. Eric, Thank you very much for your comments, We have some rooms which were special designed for Japanese market. We are looking forward to welcoming you again. Have a nice day! Best regards, Ho Vinh Phuong - DOSM
Responded May 24, 2017
Sapaly Hotel Lao Cai
8.4
Excellent
takahiro from Japan
Couple
Deluxe Room
Stayed 1 night in October 2016
無難なホテル”
イミグレーションに便利な場所。ホテル3階のレストランは高いだけ。朝食はいけます。
Reviewed October 22, 2016
Dear Mr/Ms Takahiro, Thank you very much for your review. Our hotel is the only one next to Chinese border so it is very convenience for you to visit 2 countries. Some restaurants are well designed so that we can serve our guests better. We are looking forward to welcome you again in the nearest time. Have a nice day! Best regards, Ho Vinh Phuong
Responded May 24, 2017
Sapaly Hotel Lao Cai
9.2
Exceptional
KENICHI from Japan
Solo traveler
Executive Suite
Stayed 1 night in August 2016
急な予約や依頼にも親切に対応してくれました”
旅行会社の手違いで列車がダブルブッキングとなり、深夜に急遽手配しました。さすがに、ミニバーが準備されていなかったり、照明が明滅したりしていましたが、バーがクローズしたのにわざわざドリンクをサーブしてくれたり、一生懸命片言の英語で対応しようとするスタッフの一生懸命さを感じました。旅行は最悪の結果となりましたが、スタッフの親切さが救いとなりました。
Reviewed August 19, 2016
Dear Mr. Kenichi, Thank you very much for your comment. We tried our best to make our guests happy and look forward to welcoming you again. Wish you all the best, Regards, Ho Vinh Phuong - DOSM
Responded May 24, 2017
Sapaly Hotel Lao Cai
12
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