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Sapporo Prince Hotel
Sapporo Prince Hotel
Sapporo Prince Hotel
Sapporo Prince Hotel
Sapporo Prince Hotel
Sapporo Prince Hotel
Sapporo Prince Hotel

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8.4

Excellent

1,314 reviews

1,314 reviews

Housekeeping20
Breakfast6
Shops3
See map

8.1

Excellent

Location rating score

Excellent location - 50 meters from city center
Exceptional for walking
Parking
Available
Walkable places
Aruki & Arie

60 m

Sosei Bridge

240 m

Young Lady Statue

350 m

Nishi 11 Chome Subway Station

280 m

Popular landmarks
Tanukikoji Shopping Street

840 m

Hokkaido University

870 m

Odori Park

980 m

Susukino

1.0 km

Hokkaido Government Office

1.1 km

Closest landmarks
Ito Othopaedic Hospital

150 m

Sapporo Minamiichijo Hospital

280 m

Horace Capron Statue

350 m

Nakamura Memorial Hospital

360 m

Kuroda Kiyotaka Statue

370 m

Sapporo Prince Hotel

11 chome, Minami 2Jo Nishi, Chuo-ku, Sapporo, Sapporo, Japan, 060-8615 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Sapporo part of Sapporo, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Odori Park. Rated with 4 stars, this high-quality property provides guests with access to restaurant, hot spring bath and spa on-site.

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Highlights

290 meters to public transportation

Front desk [24-hour]

Airport transport

820 meters to Tanukikoji Shopping Street

Currency conversion service

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Bicycle rental

Car park

Shuttle service

Complimentary WIFi in all rooms

Spa

Hot tub

Front desk [24-hour]

Luggage storage

This property is in high demand!

8 travelers have booked today.

Value for money8.5
Distance to city center1km
Location rating8.1
Nearest airportOkadama Airport (OKD)
Distance to airport6.9 km

Rooms available at Sapporo Prince Hotel

Excellent
Room comfort & quality

8.6

Deluxe Double Room - Smoking
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Family Room (3 Adults) - Non-Smoking - Royal Floor
...
  • Room size: 42 m²/452 ft²
  • Outdoor view
  • 2 single beds and 1 sofa be...
Enter dates to see prices
Deluxe Double Room - Non Smoking
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Family Room (3 Adults) - Smoking - Royal Floor
...
  • Room size: 42 m²/452 ft²
  • Outdoor view
  • 1 sofa bed and 2 single bed...
Enter dates to see prices
Deluxe Double Room - Non-Smoking - Royal Floor
...
  • Room size: 42 m²/452 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Triple Room - Non Smoking
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 sofa bed and 2 single bed...
Enter dates to see prices
Triple Room - Smoking
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds and 1 sofa be...
Enter dates to see prices
Royal Suite - Non-Smoking - Royal Floor
...
  • Room size: 105 m²/1130 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Suite - Smoking - Royal Floor
...
  • Room size: 63 m²/678 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Royal Suite - Smoking - Royal Floor
...
  • Room size: 105 m²/1130 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices

Frequently asked questions

Does Sapporo Prince Hotel have a hot tub?

Sapporo Prince Hotel does not have a hot tub.

What time is check-in and check-out at Sapporo Prince Hotel?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sapporo Prince Hotel?

A stay at Sapporo Prince Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sapporo Prince Hotel has a car park right on site for maximum convenience. Parking is available for a fee of 1500 JPY per day. If you're looking for an easy way to get around Sapporo with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sapporo Prince Hotel?

Wake up to a great buffet breakfast at Sapporo Prince Hotel. Western breakfast is available for guests. Children can enjoy breakfast offered with an additional charge of 1400 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sapporo Prince Hotel?

Sapporo Prince Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. Western cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Sapporo Prince Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sapporo Prince Hotel. Services for in-house catering and wireless internet are offered to help your event go smoothly.

Can business events be hosted at Sapporo Prince Hotel?

On-site venues and convenient event services make Sapporo Prince Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1120 people.

What is the smoking policy at Sapporo Prince Hotel?

Sapporo Prince Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest airport to Sapporo Prince Hotel?

Travel by air is easy with Okadama Airport only 6.9 km away from Sapporo Prince Hotel.

What is the closest train, metro, or bus station to Sapporo Prince Hotel?

The closest train, metro, or bus station to Sapporo Prince Hotel is Nishi 11 Chome Subway Station, 280 m away.

What restaurants are nearby Sapporo Prince Hotel?

Sapporo Prince Hotel’s neighborhood is Sapporo which includes popular restaurants such as Sky Lounge Top of Prince, Hapuna Sapporo Princehotel and Sapporo Prince Hotel Steakhouse Katsura.

What popular shopping places are close to Sapporo Prince Hotel?

Shopping options in Sapporo Prince Hotel’s Sapporo neighborhood include Tanukikoji Shopping Street, Sapporo Factory and Stellar Place Sapporo.

What are popular attractions near Sapporo Prince Hotel?

Sapporo Prince Hotel’s location in the Sapporo neighborhood makes it close to famous attractions including Odori Park, Clock Tower (Tokei-dai) and Hokkaido Government Office.

What popular natural sightseeing spots are close to Sapporo Prince Hotel?

Sapporo Prince Hotel’s nearby natural sights include Mt. Moiwa, Kokuei Takino Suzuran Hillside National Park and Sapporo Teine located in the same Sapporo area.

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See map

Explore the neighborhood

What people love about Sapporo Prince Hotel

  • 8

    Very good

    "Excellent Relaxing place totally recommend"

    Araldi

    |

    March 30, 2022

  • 10

    Exceptional
    Cleanliness

    "Clean room, Nice staff, Good location"

    Risin

    |

    April 5, 2020

  • 7.6

    Very good
    Cleanliness

    "Pros - hotel had a Onsen and room was clean."

    eric

    |

    February 28, 2020

Property ranking|Compared to 928 Sapporo properties
See all rankings
Room comfort score
8.6/10
Cheapest price score
Value for money score
8.5/10
Cleanliness score
8.7/10
Better than
94
%
of Sapporo properties
Better than
93
%
of Sapporo properties
Better than
90
%
of Sapporo properties
Better than
89
%
of Sapporo properties
Overall rating:

8.5

Excellent
908 reviews
Cleanliness
8.7
Facilities
8.4
Location
8.1
Read all reviews >
What travelers say they love:
Overall, my stay with the hotel has been good.
Alma from Philippines
Family with older children
More about Sapporo Prince Hotel

More about Sapporo Prince Hotel

Sapporo Prince Hotel

Sapporo Prince Hotel is the perfect place to experience Sapporo and its surroundings. With its convenient location, the hotel offers easy access to the city's must-see destinations.
At Sapporo Prince Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi, car hire and shuttle services provided by the hotel make exploring Sapporo even more convenient. Guests can enjoy convenient available parking right at the hotel.
Front desk services including luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Sapporo Prince Hotel thanks to the hotel's laundromat, dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Sapporo Prince Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV. In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee and instant tea at your disposal.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Sapporo Prince Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Light snacking is available day or night with the hotel's vending machines.
Apart from amenities and services, Sapporo Prince Hotel goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the spa, located right at the hotel. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience Sapporo like a true local. Don't forget to stop by Clock Tower (Tokei-dai) located 1.2 km away, where everyone who visits Sapporo wants to have their photo taken. Experience local culture through architecture at Hokkaido Government Office located 1.0 km away.


Reasons to stay here

Find some of the city's best deals here with rooms 92% cheaper than other options.
Facilities at this hotel are rated higher than 91% of other accommodations in the city.
Guests who stayed here really appreciated the room comfort, scoring it higher than 93% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Housekeeping

16 mentions

Breakfast

5 mentions

Food & Dining

2 mentions

Swimming Pool

2 mentions

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Game room
  • Hot tub
  • Spa

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service
  • Vending machine

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoking area

For the kids

  • Family room

Access

  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [on-site]
  • Parking [paid]
  • Rental car
  • Shuttle service
  • Taxi service

Sports equipment rental

  • Bicycle rental
Food and dining
Breakfast options
  • American
Restaurants on site

Le Trianon French Restaurant

  • Cuisine: French
  • Menu: Buffet

Steak House Katsura

  • Cuisine: Steakhouse
  • Menu: Buffet

Chinese Restaurant Fuyo-Jyo

  • Cuisine: Chinese
  • Menu: Buffet

Sky Lounge Top of Prince

  • Menu: Buffet

Miyanomori Coffee Sapporo Prince Hotel Cafe

  • Menu: Buffet

Buffet Restaurant Hapuna

  • Menu: A-la-carte
Location
11 chome, Minami 2Jo Nishi, Chuo-ku, Sapporo, Sapporo, Japan, 060-8615
Excellent
Location

8.1

Airports

  • Okadama Airport (OKD)
    6.9 km
  • New Chitose Airport (CTS)
    41.6 km 58 min drive

Public transportation

  • Nishi 11 Chome Subway Station
    280 m 1 min drive
  • Nishi 8 Chome Tram Station
    570 m 8 min walk

Hospital or clinic

  • Ito Othopaedic Hospital
    150 m

Shopping

  • Tanukikoji Shopping Street
    840 m

Convenience store

  • Lawson
    190 m 1 min drive

Cash withdrawal

  • ATM
    100 m 1 min walk
What's nearby

Popular landmarks

  • Tanukikoji Shopping Street
    840 m
  • Hokkaido University
    870 m
  • Odori Park
    980 m
  • Susukino
    1.0 km
  • Hokkaido Government Office
    1.1 km
  • Clock Tower (Tokei-dai)
    1.3 km
  • Sapporo Underground Pedestrian Space
    1.3 km
  • Sapporo TV Tower
    1.4 km
  • Mt. Moiwa
    4.0 km
  • Shiroi Koibito Park
    6.7 km

Nearby landmarks

  • Aruki & Arie
    60 m
  • Ito Othopaedic Hospital
    150 m
  • Sosei Bridge
    240 m
  • Sapporo Minamiichijo Hospital
    280 m
  • Nishi 11 Chome Subway Station
    280 m
  • Young Lady Statue
    350 m
  • Horace Capron Statue
    350 m
  • Nakamura Memorial Hospital
    360 m
  • Kuroda Kiyotaka Statue
    370 m
  • Sapporo City Museum
    370 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please note that there is an additional charges for entry to the spa at the reception desk for the guest of the hotel.
  • Please note that baby cot, which is for the children under 1 year old , will be available for no extra charge. Please be noted to inform the hotel in advance.
  • Children 4-6 years old will be charged additionally for breakfast if using existing bedding.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until00:00
  • Check-out until11:00

Getting around

  • Airport transfer fee1100 JPY
  • Distance from city center1km
  • Travel time to airport (minutes)80

Extras

  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors28
  • Number of restaurants3
  • Number of rooms 587
  • Room voltage100
  • Year property opened2004

Parking

  • Daily parking fee1500 JPY

Reviews of Sapporo Prince Hotel from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.7
Facilities8.4
Location8.1
Room comfort and quality8.6
Service8.7
Value for money8.5
High score for Sapporo
Rating
9+ Exceptional (159)
8-9 Excellent (72)
7-8 Very Good (86)
6-7 Good (25)
<6 Below Expectation (29)
Time of the year
Mar - May (70)
Jun - Aug (62)
Sep - Nov (73)
Dec - Feb (166)
All guests (908)
All room types
All languages

Show reviews that mention 

Showing 371 verified guest comments
12345
9.0
Exceptional
Jefferson from Philippines
Couple
Stayed 3 nights in May 2013

Beautiful Hotel!”

Beautiful hotel, close to the park, superb view of city with ski slope backdrops

Sapporo Prince is a beautiful hotel. It has its own hot spring spa (which is a famous recreational activity in the Sapporo area). The views from any room are magnificent. Because it is a circular shaped building, you are guaranteed a great view no matter where your room will be facing since the city of Sapporo is spectacularly backdropped by snow capped mountains! the staff are very helpful from check-in, to tour reservation help and guidance, all the way to check-out. Free wifi and UCC coffee are nice add on touches for the guest. The only knock is its a bit far from the Tanuki Koji shopping arcade and Susukino where most of life happens in Sapporo. But considering Sapporo is a small city which you can basically walk around easily, this is a minor concern.

Reviewed May 12, 2013

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9.2
Exceptional
Hansen from Australia
Family with young children
Standard Twin Room - Non-Smoking
Stayed 3 nights in November 2019

Exceptional”

We arrived near midnight from New Chitose Airport with the airport limousine. Just bare in mind, Sapporo Prince Hotel is the last 2 bus stops from the airport, it took nearly 1 hour 25 minutes from the airport. This hotel a bit far from JR Sapporo station but the hotel provide free shuttle bus from hotel to the station but you need to make reservation for morning shuttle bus since morning time always full and busy. Overall our stay is enjoyable. There is no gym facility inside the hotel, you need to go outside for complimentary gym.

Reviewed December 27, 2019

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10.0
Exceptional
aik from Malaysia
Family with teens
Standard Twin Room - Non-Smoking
Stayed 1 night in December 2019

Airport transport at door step”

New choose airport (¥1100) and Niseko (¥4580 round Trip) bus stop is right next to the hotel. Prince hotel helped to reserve Chuo bus tickets to niseko hotels. Walking distance 5 minsto Tanukikoji walking street, Odori park. Beef rice restaurant, 100yen just 3 mins away, with convenient shop across the room and In hotel. Hotel shuttle to Sapporo station hourly. Onsen/ Spa on the hotel with ¥500 tax should you wish to have a go. Overall, great value of you can get a good price.

Reviewed December 07, 2019

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8.3
Excellent
Liauw from Indonesia
Couple
Stayed 1 night in July 2014

convenient and nice place”

good price, nice hotel room, strategic place

I stayed at two hotels in sapporo and I really like sapporo prince hotel better than the other one. the room is nice, the bathroom also good. And it's walk distance to the shopping street.

Reviewed July 31, 2014

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6.8
Good
Akshaya from India
Couple
Twin Room (Superior Floor)
Stayed 2 nights in February 2019

Good location, okayish rooms, bad air conditioning”

In general, most Japanese hotels come with a hefty price tag but the quality offered in return isnt of the same standards. And Sapporo Prince Hotel is no exception to that rule. Location: Its located right next to Odori Park and with short walks you find yourself in centre of all attractions, the markets, etc. Check-in and check-out experience: smooth and seamless, I was in my room within 5 mins. Space: I had a deluxe room and the room size it indicated that it was rather a starter level room Smell: We are allocated a smoking-room despite of non-smoking room booking because the hotel had failed to allocated our room to other guests Heat: This was just terrible. The Air-conditioning was set to TOO HOT in the room. I switched it off, opened the air ventilator, started the humidifier and the room was still unbearable. The heat was so bad, that we couldnt even sleep in the room. It almost felt like summer with 30-35degrees, completely dry atmosphere. Will I go there again? NO.

Reviewed February 18, 2019

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10.0
Exceptional
renato from Philippines
Family with teens
Triple Room - Non Smoking
Stayed 3 nights in September 2019

Sapporo Autumn Food Festival”

My wife, daughter and I visited Sapporo mainly for the food festival. The hotel was very near the park. The hotel is also within a pleasant walking distance to all the department stores, restaurants and market we visited. Our room was on the 27th floor with a magnificent view. The room was clean and big. The supply of toiletries was very generous. The staff, just like all the Japanese, were very pleasant and attentive and helpful.

Reviewed September 10, 2019

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10.0
Exceptional
Xiao from Malaysia
Couple
Stayed 2 nights in January 2015

Great hotel”

big room, breakfast, location

It's a great hotel. Walking distance from the hotel to Susukino entertainment street. Hotel room is big and comfortable. Good breakfast buffet. Hotel staff is very helpful in providing information on the transport n tourist spots around Sapporo city.

Reviewed January 07, 2015

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8.4
Excellent
Ching from Singapore
Couple
Stayed 2 nights in January 2017

Nice hotel with friendly staff”

Although this hotel is not near any JR or train station (you will need to change train services although is it just two stops from Sapporo station), the facilities and staff attitude were very good. We left our bags two days before check-in as we were going to another location and staff was happy for us to leave our bags there, save us the trouble of bring too many bags around. There is a 100 Yen shop just opposite the hotel and about 10 to 15 minutes walk (snow condition) to Tanukikoji 7 shopping area. The onsen is good but we need to pay a small fee to use it (about 500 Yen pp).

Reviewed January 26, 2017

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9.2
Exceptional
Theng from Malaysia
Couple
Stayed 2 nights in May 2016

Great hotel, very clean, great staff and great view.”

Great hotel, very clean and staff very hospitable. Practically next to Odori Park. Staff undertands English and go out of way to accommodate you. Will recommend to anyone visiting Sapporo for business or leisure. Will stay again!

Reviewed June 01, 2016

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7.7
Very good
Xiaochi from China
Couple
Stayed 2 nights in October 2013

A comfortable soft start of the travel”

Location, cleanness, big room

The hotel location is good in terms of shopping, the main shopping street was few blocks away, can be accessed by walking. The hotel is a little bit far from train station, if taking the city metro, you will have to walk a bit (city tram or metro station). Surprisingly, this hotel room we booked was huge by using Japanese standards, it was a very comfortable stay, the bathroom was huge too, even have a normal size bathtub (normally, the bathtub in Japan's hotel are very small that you have to squeeze in). The hotel room was 24th floor, could see the Sapporo city from the window. In general, a very valuable room rate.

Reviewed October 16, 2013

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10.0
Exceptional
Mingkwan from Thailand
Group
Stayed 2 nights in March 2018

Convenience”

Has shuttle bus from Hotel to Sapporo station . Reservation at front desk. Taxi from Odori stattion about 1,100 yen

Reviewed March 15, 2018

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9.6
Exceptional
Wayne from Japan
Family with young children
Stayed 2 nights in August 2019

Great for a Family Vacation”

This was a great find for a family vacation. An easy walk to Odori Park, and easy walk to Suskino, so restaurants and times out with the fam are easy to find. From Sapporo Station all cabbies know where this place is so it is a landmark.

Reviewed January 05, 2020

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10.0
Exceptional
TINA from Malaysia
Family with teens
Stayed 2 nights in December 2012

Value for money”

Clean, quite and good location.

The hotel located near the subway station. In fact it is easy to walk from here to many good restaurants and the tourist attactions. We took taxi from the Saporro station to the hotel and reached here in about 10 minutes. The staff are very helpful and friendly though they are not very well verse in English. The room were so clean and bright and has a view over a ski resort. The onsen was good but we need to pay for it. We like this hotel very much and will definitely come back again.

Reviewed June 10, 2013

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8.0
Excellent
Penyta from Australia
Couple
Stayed 5 nights in March 2017

great hotel, poor service”

We stayed a total of 5 nights, reception staff told us they cannot help to book any tours or buses to snow. I also wanted to order a delivery to the hotel and was told by reception that they cannot help me. All the other staff were great. Buffet was above average but very expensive. theres a buffet at the mall above sapporo station that was much better.

Reviewed April 07, 2017

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6.0
Lynette from Singapore
Couple
Stayed 2 nights in October 2015

Far from the action - pain to go back and forth ”

On the airport shuttle route

I didn't realise that the standard room would be so small. The room didn't feel v clean even though it was neat. The location was not great either. It is quite a walk from the city center although you could technically walk but it isn't one of those places you could walk around town then return for a coffee to go out again. There is a Sunway station about 2-3 blocks down. Not fun walk when it was cold. Especially when you had spent a whole day out the last thing you want is to have to walk another 3 blocks back to the hotel from the station. The hotel is in a circular block so there is a chance you might have your view blocked by the building next door. The poor cleaning staff looked miserable every time we passed by. There is a convenient luggage delivery desk in the lobby and for about 800¥ you can send your luggage to the airport ahead of you. Be warned if you are planning to take the airport shuttle to the hotel - it us a looooong ride before you get to the Prince because the shuttle has to visit a lot if other 'subjects' first throughout the 'kingdom' after it reaches the city center. It took us another 30 mins to get to the hotel after we entered the city. It was frustrating. If you don't have a lot of luggage you might just want to take the train in from Chitose and stop at Sapporo Station, then cab to the hotel. It'd cost you about ¥1200 for the cab. If you're with a friend / friends you can buy a discounted strip of 4 shuttle bus tickets for ¥3780 - 4 one-way or 3 returns. One way on the shuttle is ¥1030(?). Check- the return shuttle to Chitose only runs till midday.

Reviewed October 08, 2015

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8.7
Excellent
su from Malaysia
Couple
Stayed 2 nights in December 2014

2 entrance at this hotel”

Staff, cleanliness, convenient location

We love Our stay here. Staffs are really helpful. But you really need to ask them everything. We didn't know there were 2entrance. If u need to catch a bus to other places like ski resort during your stay there,make sure u wait for the bus at the West gate. We waited at the main gate instead. We missed and saw our bus drove off 20meters away by the time we found out. The lady staff from the front desk ran all the way to the next street to try to catch the bus for us. But unfortunately noone notice her. After that, she called the bus co n arranged someone to come in private car to pick n sent us up to the mountain. We are touched n grateful by her help which you don't need to tell them what to do next. They are very well informative if u ask them how to get around. It's better for you to let them know your itenery or u expecting a bus or anything before hand.Convenient store and restaurants are just opposite and beside the hotel. 10mins walk to the the main district/park/shopping area. We loves to walk and look around so the distance are not a problem to us at all. They have an affordable Onsen(hot bath) in the hotel and restaurant that is always packed with ppl. Too bad we didn't try both because we hv tattoo and also on tight schedule to try the food. Tattoo are not allowed in Onsen/public Onsen. We have to pay for a private Onsen elsewhere.

Reviewed January 06, 2015

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8.8
Excellent
Aldrine from Philippines
Family with young children
Stayed 4 nights in December 2017

Excellent”

The room is a bit small. There is an Airport limousine bus to the hotel. The hotel is clean. The bathroom has a bathtub and bigger than a normal bathroom in japan. Breakfast is good and lots of choices. They have laundry area. There is a convenience store just outside the hotel. The staff can speak English and they helped us to check bus timing and where to take a bus going to Niseko since we missed the early morning bus from the hotel going directly to niseko.

Reviewed January 09, 2018

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5.6
Michelle from Hong Kong SAR, China
Couple
Stayed 1 night in December 2018

Disappointed for shuttle service”

We are totally 8 people staying at Prince Sapporo Hotel on 19 Dec. for 1 night. We took the shuttle at JR station to the hotel without any problem. When we check-in, we are not informed that we need to get a shuttle coupon if we we want take the shuttle from the hotel to JR station. When we check-out the next day, we asked a staff where to take the shuttle, he just told us the location but didn't tell us to get the shuttle coupon. We were the first to queue up and waiting for 20 mins under cold temperature. When the shuttle came, the driver asked us the coupon and told us to get it at the reception. His attitude was not pleasant. Finally we got only 3 coupons and five people cannot get on the shuttle. We are really disappointed.

Reviewed January 15, 2019

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9.2
Exceptional
Jenny from Singapore
Family with young children
Stayed 3 nights in December 2017

Exceptional”

Upon arrival, we were greeted by staff at the door which assisted us with parking/check in procedures and baggage. Very clean and well maintained hotel. Although the room was small, it was well-equipped. Our only complain is that the room heating system for the winter is too hot even after we change the temperature to 18 degree. There is a nob at the window to all air movement from outside however still not enough cold air from the window. We ended up having little clothes yet perspiring over the night.

Reviewed December 11, 2017

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5.6
Glenn from United States
Couple
Stayed 4 nights in February 2019

Tired and lacking in service - not how I remember the Prince Hotel. ”

Stayed here for four nights for the 2019 Sapporo Snow Festival. This is definitely not how I remember the Prince Hotels. We travel to Japan annually and have stayed in many properties. This was the poorest. This hotel is tired and badly needs to be upgraded. The rooms are cramped, towels are rough, beds and pillows are hard as rocks, and the toilet smells like sewer. The service is also generally lacking and is difficult for communicating if you are non-Japanese speaking. Our room included daily breakfast, but when my wife became terribly sick and unable to get out of bed, they would not let me take her breakfast from the restaurant even though we paid extra for it. As a Japanese American, I found this oddly very uncaring and un-Japanese. The buffet breakfast is also not too good, although the Japanese set breakfast in the Chinese restaurant (2nd floor) was pretty good. The location is three blocks to Odori park and subway, but there are no nearby restaurants. Would not book again.

Reviewed February 07, 2019

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