Good location, okayish rooms, bad air conditioning”

In general, most Japanese hotels come with a hefty price tag but the quality offered in return isnt of the same standards. And Sapporo Prince Hotel is no exception to that rule. Location: Its located right next to Odori Park and with short walks you find yourself in centre of all attractions, the markets, etc. Check-in and check-out experience: smooth and seamless, I was in my room within 5 mins. Space: I had a deluxe room and the room size it indicated that it was rather a starter level room Smell: We are allocated a smoking-room despite of non-smoking room booking because the hotel had failed to allocated our room to other guests Heat: This was just terrible. The Air-conditioning was set to TOO HOT in the room. I switched it off, opened the air ventilator, started the humidifier and the room was still unbearable. The heat was so bad, that we couldnt even sleep in the room. It almost felt like summer with 30-35degrees, completely dry atmosphere. Will I go there again? NO.

Value for money, excellent service and high asscessbility for location”

Polite and outstanding performance of staff. Tidy and nice staff~ Value for money

Excellent”

The room is a bit small. There is an Airport limousine bus to the hotel. The hotel is clean. The bathroom has a bathtub and bigger than a normal bathroom in japan. Breakfast is good and lots of choices. They have laundry area. There is a convenience store just outside the hotel. The staff can speak English and they helped us to check bus timing and where to take a bus going to Niseko since we missed the early morning bus from the hotel going directly to niseko.

Nice hotel”

My family like this hotel. Situated not far from Odori station, easy to go everywhere, the staffs were very polite. We felt welcomed. The hotel is very well maintained and good value of money. I will recommend this hotel to my friends.

Good Location”

Good Location near subway Nishi 11 Chome for 3-5 minutes walk and its located in the center of the attractions. Room is spacious with toilet facilities (but no shower cap) There are 2 restaurants for breakfast, one on the first floor with the variety of food for both of Japanese Food and Western Food. The another is on the 2 nd floor which is smaller and less than the first floor. From Hotel to the airport, there is a shuttle bus service at the back of the hotel souvenir shop with the cost as 1,030 yen / person. (but will finish before noon) There is a counter service for TOYOTA car rental at the hotel , next to the reception desk.

great hotel, poor service”

We stayed a total of 5 nights, reception staff told us they cannot help to book any tours or buses to snow. I also wanted to order a delivery to the hotel and was told by reception that they cannot help me. All the other staff were great. Buffet was above average but very expensive. theres a buffet at the mall above sapporo station that was much better.

Good job!”

The staff at the concierge was really kind to bring us to the bus stop to catch our bus. If not for him, we might have missed our tour bus. The staff at the front desk don't really know English and it's kinda hard to communicate as we don't understand Japanese but they are still friendly.

Great hotel, very clean, great staff and great view.”

Great hotel, very clean and staff very hospitable. Practically next to Odori Park. Staff undertands English and go out of way to accommodate you. Will recommend to anyone visiting Sapporo for business or leisure. Will stay again!

Good ”

Great. Comfortable beds. Staff was kind enough to let me view the room before upgrade. Decided not to upgrade as it was just nice for me and my mum, knowing japan hotels has small rooms. Room necessities were fully complete and this is a big plus. Close to subway and convenience store and also the streetcar. Has a hot spring in the hotel. Satisfied, will stay again. :)

Great hotel”

It's a great hotel. Walking distance from the hotel to Susukino entertainment street. Hotel room is big and comfortable. Good breakfast buffet. Hotel staff is very helpful in providing information on the transport n tourist spots around Sapporo city.

Very good”

My friend and I stayed here last December for only one night but still I can say that it’s so nice staying here. Walking distance to the Odori Park. The staff are also nice. Room is very clean. Will stay here again when I come back.

Old hotel”

This is an old tired hotel in need of a makeover. We got an upgrade which was nice but the original room was tiny and very dated. Staff were pleasant but most spoke no English at all. This is not Tokyo.

good place”

nice condition

one of the tallest building in sapporo”

Big room, Big bathroom, Nice breakfast with live stations, good proper car park

Tired and lacking in service - not how I remember the Prince Hotel. ”

Stayed here for four nights for the 2019 Sapporo Snow Festival. This is definitely not how I remember the Prince Hotels. We travel to Japan annually and have stayed in many properties. This was the poorest. This hotel is tired and badly needs to be upgraded. The rooms are cramped, towels are rough, beds and pillows are hard as rocks, and the toilet smells like sewer. The service is also generally lacking and is difficult for communicating if you are non-Japanese speaking. Our room included daily breakfast, but when my wife became terribly sick and unable to get out of bed, they would not let me take her breakfast from the restaurant even though we paid extra for it. As a Japanese American, I found this oddly very uncaring and un-Japanese. The buffet breakfast is also not too good, although the Japanese set breakfast in the Chinese restaurant (2nd floor) was pretty good. The location is three blocks to Odori park and subway, but there are no nearby restaurants. Would not book again.

Disappointed for shuttle service”

We are totally 8 people staying at Prince Sapporo Hotel on 19 Dec. for 1 night. We took the shuttle at JR station to the hotel without any problem. When we check-in, we are not informed that we need to get a shuttle coupon if we we want take the shuttle from the hotel to JR station. When we check-out the next day, we asked a staff where to take the shuttle, he just told us the location but didn't tell us to get the shuttle coupon. We were the first to queue up and waiting for 20 mins under cold temperature. When the shuttle came, the driver asked us the coupon and told us to get it at the reception. His attitude was not pleasant. Finally we got only 3 coupons and five people cannot get on the shuttle. We are really disappointed.

Good”

Location is a little far from JR station, but near the shopping area.

Disappointing Stay”

Hotel staffs not accommodating to guest requests and majority of the staffs cannot uderstand simple English. Not much of facilities and the hot spring basically a hot pool without view.

Exceptional”

Upon arrival, we were greeted by staff at the door which assisted us with parking/check in procedures and baggage. Very clean and well maintained hotel. Although the room was small, it was well-equipped. Our only complain is that the room heating system for the winter is too hot even after we change the temperature to 18 degree. There is a nob at the window to all air movement from outside however still not enough cold air from the window. We ended up having little clothes yet perspiring over the night.

Nice hotel with friendly staff”

Although this hotel is not near any JR or train station (you will need to change train services although is it just two stops from Sapporo station), the facilities and staff attitude were very good. We left our bags two days before check-in as we were going to another location and staff was happy for us to leave our bags there, save us the trouble of bring too many bags around. There is a 100 Yen shop just opposite the hotel and about 10 to 15 minutes walk (snow condition) to Tanukikoji 7 shopping area. The onsen is good but we need to pay a small fee to use it (about 500 Yen pp).