Sarangani Highlands Hotel
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6.4 Good location
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6.4Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Room service [24-hour]

  • Bar

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Verified traveler reviews

Verified traveler reviews

Agoda Reviews (14)

5.1

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Review score
  • Cleanliness 5.1
  • Facilities 6.0
  • Location 6.4
  • Room comfort and quality 4.3
  • Service 6.3
  • Value for money 5.7
Review score
based on 5 reviews
  • Cleanliness 2.8
  • Facilities 4.0
  • Location 5.6
  • Room comfort and quality 3.0
  • Service 5.2
  • Value for money 3.6
Review score
based on 3 reviews
  • Cleanliness 6.0
  • Facilities 6.0
  • Location 4.0
  • Room comfort and quality 4.0
  • Service 6.7
  • Value for money 5.3
Excellent
based on 1 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 10.0
  • Service 6.0
  • Value for money 10.0
Very good
based on 2 reviews
  • Cleanliness 6.0
  • Facilities 6.0
  • Location 7.0
  • Room comfort and quality 10.0
  • Service 6.0
  • Value for money 7.0
Very good
based on 3 reviews
  • Cleanliness 6.7
  • Facilities 6.0
  • Location 8.7
  • Service 8.0
  • Value for money 7.3
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  • Deluxe Single
  • Deluxe Double
  • Family Room for 7 Persons

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5.2
Mayumi from Japan
Group
Deluxe Double
Stayed 1 night in March 2017
The view is great. But the service is meh.”
I love the view in this place. They keep their gardens maintained. I just do not like their service in the hotel. It's too mabagal. And for the breakfast it takes too long for them to serve your food. It took us almost an hour and a half waiting for the food.. The food by the way is okay. I would recommend this place for its scenic view. If you're looking for one. The room where we're at had a low lighting so it's dim especially in the morning. Maybe because it has something to do with the heat of the sun. I hope they'd fix that though.
Reviewed March 22, 2017
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8.0
Julie from Philippines
Group
Family Room for 7 Persons
Stayed 1 night in March 2017
Value for Money”
Value for Money indeed! Paid 2,600 for a room good for 8 pax (7 beds & 1 extra bed). Super cheap ❤️ Had fun staying there, my only concern is the cleanliness, its 3 out of 5 due to dirts in bed sheets and mosquitos but the staff are quick in assisting clients.
Reviewed March 06, 2017
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8.4
MARIA from Philippines
Family with young children
Deluxe Double
Stayed 1 night in February 2017
Great for young children!!”
View is great. My kid loves it. Facilities great for an outdoor garden. Breeze is clean, though GenSan is generally hot in temperature. I just hope in the future it has a pool and a playground to complete it. Only problem is the receptionist, we scheduled transfers at 2pm but she changed it to 1pm and informed us 11:30am that morning. We found ourselves rushing our lunch. So annoying.
Reviewed February 18, 2017
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9.2
Leah from Philippines
Solo traveler
Deluxe Single
Stayed 1 night in September 2016
a bit pricey”
all is good.
Reviewed September 28, 2016
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5.6
Lolita from United States
Family with teens
Deluxe Single
Stayed 1 night in April 2016
Poor customer service”
Bathroom sink leaking - the whole night it was not repaired; i reserved for queen bed , we were given 2 twin bed, family room was located in the lower level of d hotel n one memberclient was shirt of breath taking d steps to get dinner
Reviewed April 09, 2016
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8.8
Martin from United Kingdom
Group
Deluxe Double
Stayed 2 nights in January 2016
Very peaceful hotel with amazing views”
The hotel was very peaceful and the views were incredible. The service was excellent and the food was reasonably priced and delicious. There is ongoing building on the premises to accommodate more guests. The gardens were very tranquil. It is a place to wind down and relax and we really enjoyed our time there
Reviewed January 28, 2016
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3.7
Belen from United States
Solo traveler
Deluxe Double
Stayed 4 nights in August 2015
No daily room cleaning!”
Garden/ view, owner rounding the property,
Nice and beautiful garden and view of the bay. Staff needs training re customer service. Rooms are not being cleaned, smells. I won't recommend this hotel to my family and friends despite the nice view and garden..
Reviewed August 23, 2015
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4.7
Matthias from Germany
Couple
Deluxe Double
Stayed 2 nights in December 2013
Great garden but mediocre customer service”
Tuna port
Reviewed January 06, 2014
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4.3
Matthias from Germany
Couple
Deluxe Double
Stayed 2 nights in December 2013
Disappointing”
Food, staff performance, landscape
All the bad experiences we made seem to be due to strange management, while the staff was always friendly and tried to be genuinely accommodating, when possible. Our room looked as if they just ran out of money in the middle of construction. The ceramics in the bathroom were some of the most beautiful I've ever seen, but there was a super-tiny faucet connected to the basin that didn't even allow you to fit your hand under it, because it was undersized. The toilet bowl was placed too close to the shower, it was almost inside it. The rest of the complex displayed a similar half-heartedness. Beautiful plants, view and craftswork aside, as soon as you looked around a corner or under a balcony, it was all trash and neglect. Sad. My wife became sick and I went to the front desk to ask for paracetamol. They charged me money, which is - according to my wife - against the law in the Philippines. Our room was not cleaned, no attempt was even made to knock on our door. The food was of good pricing and quality, BUT the quest for vegetarian food options was trying. We asked in advance whether we can change the meat in the breakfast to more fruits or egg instead. We were told this is impossible because its a set. That's bad service, and also discriminating. A la carte, they only had few vegetarian dishes, and when they told us that they are out of stock when we ordered bitter melon, we became somewhat angry, because my wife had to eat the same dish 3 times in a row and bitter melon is one of the easiest vegetables to get. Then, magically, the dish became available. We tried to get an early ride to the tuna port. We wanted to leave at 5am in order to see the auctions, but they insisted that 5:30 is okay. Later they told us that we should go earlier, so we decided for 5am after all. 5am we went to the front desk and the driver didn't show up for 30 minutes. There were nice things, but don't come before the place is managed properly and the customer service an actual priorit
Reviewed January 06, 2014
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5.0
Chris from United Kingdom
Couple
Deluxe Double
Stayed 1 night in March 2013
"OK", bur with care it could be an excellent hotel”
Quiet, lovely daytime view across Sarangani Bay from the open-air restaurant, good evening food
We had high expectations for the hotel because several Filipino artists and celebrities (most recently Chris Aquino, President Aquino's sister) stay there when visiting Gensan. The hotel is on the opposite side of the airport from the city, about 500m off the highway at the top of a dirt road. There is a security-guard at the gate but the hotel's perimeter is extensive and otherwise unguarded so guests might feel hotel security is inadequate. The room was air-conditioned, with tiled floor, reasonably clean, and very simply furnished. The bed was a queen size wood-frame with a firm foam mattress. The room had a balcony accessed by a solid wood door, but the view from the balcony was not exceptional. The rooms have heavily colored glass windows which gives no view. The bathroom was small with the toilet positioned so close to the wash-basin that it was difficult to wash and shave. The shower was warm but not hot. Our bathroom had water on the floor and a strong sewage smell. The bathroom amenities are inadequate; just a small sachet of cheap shampoo, a small soap, no toothbrushes (extra charge) and no complimentary bottled water; towels are provided. The dinner menu was excellent but the breakfast was of very poor quality. Brewed coffee was available at extra charge, and more than one cup of the Nescafe sachet coffee also cost extra. The view from the open-air restaurant is very nice and tranquil and this would be an amazing place for breakfast if only the hotel would improve the breakfast menu. Overall I was left feeling this could be a wonderful hotel if the management would: 1 - Replace the colored glass windows with real windows. 2 - Redesign the layout of the bathrooms to position the toilet-bowl away from the wash-basin. 3 - Train the staff to properly inspect the rooms. 4 - Train the restaurant staff to be more attentive. 5 - Improve the breakfast menu. 6 - Increase security. Then this will be a sold-out true 3 - 4 star hotel.
Reviewed March 20, 2013
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