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Second time we have stayed here as a group, first time was no problems. This time we booked over half of the accommodation at least 10 families, all of which had children and we all had to go to a sports game at 8.30am. Every family had no hot water at all. As there was no one there on reception we all had to check out early, on informing them later on, the response was "we have checked and there is no problem with the hot water, you must have all been trying to shower at the same time" I'm sorry but Hot water is a must in any accommodation, if the hot water system burst or some other issue, then fair enough, but to be flat out told there is no issue is not acceptable. We all ate and drank in the bistro also, and the staff were less than accommodation, giving the wrong meals out, and then we were just told "your meal must have been given to someone else, so this is yours" not what was ordered or paid for! Really disappointing after our last stay was fine, we won't be back.