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Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only
Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only
Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only
Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only
Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only
Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only
Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only

Removed from saved list

9.1

Exceptional

112 reviews

112 reviews

View5
Housekeeping4
Food & Dining3
See map

9.4

Exceptional

Location rating score

Exceptional location - 710 meters to the beach
Parking
FREE
Popular landmarks
Avenida Kukulkan 1.5 km
Mayan Museum of Cancun 1.9 km
Interactive Aquarium 2.2 km
La Isla Shopping Village 2.3 km
Playa Delfines 3.0 km
El Rey Archaeological Zone 3.4 km
Torre Escenica 6.2 km
Wet'n Wild Cancun 8.7 km
Mercado 28 Market 10.3 km
Xoximilco Cancun by Xcaret 14.0 km
Nearby landmarks
International Medical Center 120 m
San Miguelito Beach 710 m
Backstage Theatre 1.1 km
Luxury Avenue 1.3 km
Luxury Avenue Cancun 1.3 km
Hacienda Tequila Cancun 1.4 km
Kukulcan Plaza 1.4 km
Avenida Kukulkan 1.5 km
Museo Sensorial del Tequila 1.5 km
Mayan Museum of Cancun 1.9 km
2021

Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only

BOULEVARD KUKULCAN KM 14.5 RETORNO IXCHEL LOTE 38, Hotel Zone, Cancun, Mexico, 77500 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Hotel Zone part of Cancun, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous La Isla Shopping Village. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Check-in [24-hour]

Airport transfer

710 meters to the beach

Currency exchange

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Please contact the property for more information."

Facilities

Airport transfer

Bicycle rental

Valet parking

Pets allowed

Fitness center

Spa

Shuttle service

Free Wi-Fi in all rooms!

This property is in high demand!

7 travelers have booked today.

Value for money8.9
Location rating9.4
Nearest airportCancun International Airport (CUN)
Distance to airport12.0 km

Rooms available at Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only

Preferred Club Honeymoon Suite Ocean Front King - All Inclusive
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Preferred Club Junior Suite Ocean View King - All Inclusive
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Preferred Club Deluxe Ocean View King - All Inclusive
...
  • Ocean view
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
Preferred Club Honeymoon Suite Ocean View King - All Inclusive
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Preferred Club Master Suite Ocean Front King - All Inclusive
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed or 1 queen bed
Enter dates to see prices
Deluxe Partial Ocean View Double - All Inclusive
...
  • Partial ocean view
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices
Master Suite Ocean View King - All Inclusive
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Honeymoon Suite Ocean View King - All Inclusive
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Deluxe Ocean View Double Beds - All Inclusive
...
  • Ocean view
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices
Deluxe Partial Ocean View King - All Inclusive
...
  • Partial ocean view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only have a hot tub?

A hot tub is one of the facilities available at Secrets The Vine Cancun Resort & Spa - Optional All inclusive.

What time is check-in and check-out at Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only?

Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the resort know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Cancun with private transportation, the resort can arrange both taxis or car rental.

What is the smoking policy at Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only?

Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only?

Restaurants including Olio, Nebbiolo Ristorante and Zen are popular in Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only’s neighborhood which is known as Hotel Zone.

What popular shopping places are close to Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only?

Located in the Hotel Zone area, Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only is close to great shopping choices like La Isla Shopping Village, Flea Market Coral Negro and Luxury Avenue Cancun.

What are popular attractions near Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only?

Guests at Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only can easily visit Avenida Kukulkan, Mayan Museum of Cancun and Interactive Aquarium located in the Hotel Zone area.

What popular beaches are close to Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only?

Guests at Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only can easily visit Playa Delfines, Playa Tortugas and Mandala Beach in the Hotel Zone area.

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Explore the neighborhood

What people love about Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only

  • 8

    Very good
    Staff 

    "The waiters and other staff are very helpful."

    Katrina

    |

    December 30, 2021

  • 7.2

    Very good
    Staff 

    "Staff was excellent."

    Benjamin

    |

    November 3, 2021

  • 9.6

    Exceptional

    "It feels like home without the stress of being at home."

    Sailesh

    |

    September 4, 2021

Property ranking|Compared to 1,012 Cancun properties
See all rankings
Value for money score
8.9/10
Location score
9.4/10
Service score
9.2/10
Cleanliness score
9.4/10
Better than
99
%
of Cancun properties
Better than
99
%
of Cancun properties
Better than
99
%
of Cancun properties
Better than
99
%
of Cancun properties
Overall rating:

9.1

Exceptional
112 reviews
Cleanliness
9.4
Facilities
9.1
Location
9.4
Read all reviews >
More about Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only

More about Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only

Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only

Take a good wander and unveil the wonder of Cancun with a stay at Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only. Lots to get done? Waste no time when you're just 2.2 km from La Isla Shopping Village. Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only lets you take quick trips for travel supplies, souvenirs, or locally made gifts
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the resort's free Wi-Fi. Getting from and back to the airport can be easily arranged with the resort's airport transfer services. Taxi, car hire and shuttle services provided by the resort make exploring Cancun even more convenient.
Guests can enjoy free parking right at the resort. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the resort's ticket service and tours. Get cozy and warm in the lobby with the resort's charming on-site fireplace.
Packing light is possible at Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only thanks to the resort's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the resort.
Smoking is allowed only in the designated smoking areas provided by resort.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the resort are equipped with linen service and air conditioning. Some rooms at Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only even come with extra design features such as a balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find bottled water and mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Enjoy the morning bliss with a sip of good coffee at the cafe located in the resort. A variety of convenient and tasty dining options are waiting for you at the resort, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the resort's karaoke rooms, bar and nightclub.
Resort's host of recreational offerings ensures you have plenty to do during your stay. Be sure to spend some time exploring the beach, which is accessible directly from the resort. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the resort's pool.
Sip your favorite cocktail outdoors at the resort's poolside bar. Check out the resort's fitness facility to stay fit and firm on vacation. Cool off on hot days by joining water-world activities like motorized water sports and diving. Fun in the water is easy with aquatic activities available, like watersports equipment rentals and boats.
Engage in some easy evening fun with other guests with the resort's ping-pong table, yoga room and golf course on site. Get social at the resort's library and games room, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience all the sights and local attractions of Cancun with Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only as your base. Don't forget to stop by Avenida Kukulkan located 1.4 km away, where everyone who visits Cancun wants to have their photo taken. Enjoy the simple pleasures of an oceanside getaway, with Playa Delfines located 3.4 km away, where you can turn a good day into a great one with a sea view.


Reasons to stay here

Get more than you bargain for here, which scores value for money higher than 98% of the city's accommodation.
Facilities at this resort are rated higher than 98% of other accommodations in the city.
Past guests love the cleanliness here, ranking it higher than 99% of the city's accommodation.

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Amenities and facilities
Exceptional
Facilities

9.1

Most talked about facilities

Food & Dining

2 mentions

Breakfast

1 mention

Swimming Pool

1 mention

Beach

1 mention

Languages spoken

  • English
  • French
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Boating
  • Diving
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Karaoke
  • Massage
  • Nightclub
  • On-site entertainment
  • Pool with view
  • Private beach
  • Sauna
  • Solarium
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours
  • Watersport equipment rentals
  • Water sports (motorized)
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • All rooms include all meals, at no extra cost
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Adult-only property
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Closet
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Linens
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Barefoot Grill

  • Cuisine: Grill/BBQ

Dragons

  • Cuisine: Middle Eastern

Bluewater Grill

  • Cuisine: Italian

Nebbiolo Ristorante

  • Cuisine: Italian

Olio

  • Cuisine: Mediterranean

Market Cafe

  • Cuisine: International
  • Menu: Buffet

Sea Salt Grill

  • Cuisine: Seafood
Location
BOULEVARD KUKULCAN KM 14.5 RETORNO IXCHEL LOTE 38, Hotel Zone, Cancun, Mexico, 77500
Exceptional
Location

9.4

Airports

  • Cancun International Airport (CUN)
    12.0 km
  • Cozumel International Airport (CZM)
    66.5 km

Public transportation

  • Cancun Bus Station
    10.0 km
  • ADO Bus Station
    10.1 km

Hospital or clinic

  • International Medical Center
    120 m

Shopping

  • La Isla Shopping Village
    2.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Avenida Kukulkan
    1.5 km
  • Mayan Museum of Cancun
    1.9 km
  • Interactive Aquarium
    2.2 km
  • La Isla Shopping Village
    2.3 km
  • Playa Delfines
    3.0 km
  • El Rey Archaeological Zone
    3.4 km
  • Torre Escenica
    6.2 km
  • Wet'n Wild Cancun
    8.7 km
  • Mercado 28 Market
    10.3 km
  • Xoximilco Cancun by Xcaret
    14.0 km

Nearby landmarks

  • International Medical Center
    120 m
  • San Miguelito Beach
    710 m
  • Backstage Theatre
    1.1 km
  • Luxury Avenue
    1.3 km
  • Luxury Avenue Cancun
    1.3 km
  • Hacienda Tequila Cancun
    1.4 km
  • Kukulcan Plaza
    1.4 km
  • Avenida Kukulkan
    1.5 km
  • Museo Sensorial del Tequila
    1.5 km
  • Mayan Museum of Cancun
    1.9 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • The property is offering ala cart and breakfast only meal plans. Meal plan is subject to room type booked.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
Property announcements

Please note that when reserving more than 10 rooms group policies will apply. Please contact the property with the details provided in your confirmation for instructions.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Please contact the property for more information.

Reviews of Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only from real guests

Provided by verified guests of Agoda
9.1
/
10
Exceptional
Cleanliness9.4
Facilities9.1
Location9.4
Service9.2
Value for money8.9
High score for Cancun
Rating
9+ Exceptional (27)
8-9 Excellent (2)
7-8 Very Good (6)
6-7 Good (1)
<6 Below Expectation (3)
Time of the year
Mar - May (6)
Jun - Aug (7)
Sep - Nov (13)
Dec - Feb (13)
All guests (112)
All room types
All languages

Show reviews that mention 

Showing 39 verified guest comments
12
10.0
Exceptional
Vivian from United States
Couple
Deluxe Ocean View King - All Inclusive
Stayed 6 nights in October 2020

Outstanding staff and impressive facility ”

I stayed at Secrets last week for a few nights and was absolutely impressed by the high standards and quality of the staff, the services and the facilities. It happened to be in the middle of a category-4 hurricane and we had to be evacuated to a shelter (a private school) for one night. The General Manager Mr. Jean-Pierre Sorin and his staff went above and beyond to ensure all the guests were well taken care of and our safety and comfort were their priority. They prepared the process so much before, during and after the evacuation, and provided the best communication anyone can hope for under the circumstances. And all of them stayed with the guests in the shelter overnight with some of the staff staying behind in the property to ensure everything properly cared for. They didn’t tend to their own families during such a dangerous emergency, instead they stayed with us and took care of us (including providing all kinds of entertainment activities in the shelter). I was absolutely impressed and touched. As an experienced world traveler for decades, I would say their services during this special are the best I’ve ever experienced. When we returned to the hotel after the hurricane, almost everything immediately went back to normal, from the restaurants to the live entertainment and to the beach services. And the staff spent the entire day to clean the pools which were impacted adversely by the hurricane. In addition, the hotel itself is beautifully and tastefully designed throughout. Six Restaurants on the property are all great with delicious food, especially Dragon (oriental cuisine), Sea Salt (seafood) and the Italian restaurant. The wine selection was also huge and impressive. We had a delicious bottle of a 2012 Roederer Brut Rose. Anyhow, we will definitely return to the Secret in the future.

Reviewed October 11, 2020

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10.0
Exceptional
Christopher from United States
Couple
Preferred Club Junior Suite Ocean View King - All Inclusive
Stayed 7 nights in April 2021

Nice place and great staff. ”

The hotel is very nice and super clean. The food was excellent. The best part of this resort is the staff. They were all very helpful, polite, and went out of their way to make you happy. Highly recommended.

Reviewed May 04, 2021

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10.0
Exceptional
Kevin from United States
Couple
Deluxe Ocean View King - All Inclusive
Stayed 6 nights in August 2019

Well worth the money ”

AMResorts doesn’t really honor their price guarantee, but that being said, I would do it all again. I wasn’t sure about using Agoda to purchase the stay, but they did a wonderful job. The staff at Secrets The Vine were all great! 6 days wasn’t long enough to try all that was offered. The included top shelf wines could be upgraded, but all else was great! Well worth the money!!!!

Reviewed August 16, 2019

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Dear Kevin: Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets The Vine Cancun. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences in our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your hosts in a not too distant future. Best Regards, Mercedes Gancedo e-Concierge

Responded August 23, 2019
Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only
10.0
Exceptional
JINA from South Korea
Couple
Deluxe Ocean View King - All Inclusive
Stayed 4 nights in February 2020

Excellent vacation spot”

This was my second visit. As I expected SECRETS was as good as it was. Actually I am sure that SECRETS is the best of all time. Facility and restaurants were perfect. Staffs were very kind. Also concierge service was convenient and great. I highly recommend you this spot for vacation. I would love to visit this hotel again if I have a chance. :)

Reviewed February 28, 2020

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10.0
Exceptional
David from United States
Couple
Junior Suite Ocean View King - All Inclusive
Stayed 6 nights in October 2020

Highly recommended”

In all honesty I'm not the type to pick apart every little aspect of a vacation.. I'm just grateful. But i doubt many would be able to find fault with secrets the vine at all.. Food was good to great,, service was second to none.. and while some parts of the hotel looked like updating was needed We did visit just a few weekscafter a category 2 hurricane. In short I would definitely recommend staying there and im pretty sure I'll be back.

Reviewed October 25, 2020

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10.0
Exceptional
Mary from Philippines
Group
Deluxe Ocean View Double Beds - All Inclusive
Stayed 2 nights in June 2019

Exceptional”

This place was beyond my expectations! The staff was friendly and nice. We did get a room upgrade at a discounted, and the view from our balcony was spectacular. They really treated us like a VIP all throughout our stay! Also our breakfast by the balcony was the best experience!

Reviewed July 11, 2019

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Dear Mary: Thank you very much for staying recently with us and writing a comment about your vacation. We are glad to know that you’ve found the view that characterizes every suite of our resort as breathtaking. It is very gratifying for the Secrets The Vine Cancun team to know that we could meet your expectations. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We sincerely hope we can have the honor of being your hosts in a not too distant future. Best Regards, Mercedes Gancedo e-Concierge

Responded July 13, 2019
Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only
10.0
Exceptional
Erin from United States
Group
Preferred Club Deluxe Ocean View Double beds - All Inclusive
Stayed 4 nights in February 2022

Upgrade your room!!!”

We had a wonderful trip!!! I would encourage you to upgrade to a premium room because it gives you access to the heated pool and quieter location.

Reviewed February 18, 2022

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10.0
Exceptional
Tyler from United States
Couple
Master Suite Ocean Front King - All Inclusive
Stayed 1 night in June 2022

Service + FUN + High Quality Food”

This is our first time stepping out of our normal 5 Star hotel experience to try a top rated Adults-only All Inclusive. Fantastic Decision! Thank you JP (General Manager) for a fantastic experience on behalf of your entire team!

Reviewed June 09, 2022

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9.6
Exceptional
Darryl from United States
Couple
DOUBLE DELUXE OCEAN VIEW KING
Stayed 10 nights in September 2020

Wonderful stay ”

One of the best hotels and friendly staffs ever . Great location with nice beach and clear blue water . For Restaurants there’s only the blue water grill that’s good for steak dinner and the sea salt for lunch . The market cafe is good for buffet breakfast and a la carte surf and turf. Made lots of friends here playing volleyball . Will come back if they change the menu it was a ten day trip eating same food all over

Reviewed October 01, 2020

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10.0
Exceptional
Kaydia from United States
Couple
Deluxe Ocean View King - All Inclusive
Stayed 6 nights in December 2019

Fantastic experience!!”

It's close to a lot of fun activities. The hotel didn't wow us with their entertainment package but there was so much to do outside the hotel. We would definitely return

Reviewed December 27, 2019

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Dear Guest, Thank you very much for staying recently with us and writing a comment about your vacation. It is important for us to mention that our nightly entertainment follows our resort’s concept of luxury yet enjoyable atmosphere including live music and themed nights. On the other hand, the location of our resort allows our guests to visit the thrilling and famous nightlife of Cancun, just 15 minutes away from us. Once again we regret we were unable to fulfill your expectations on this matter. We would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Regards, Mercedes Gancedo e-Concierge

Responded December 28, 2019
Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only
10.0
Exceptional
Jaehyoung from South Korea
Couple
Preferred Club Junior Suite Ocean View King - All Inclusive
Stayed 5 nights in November 2021

Wonderful Trip”

Food, View, Staff was perfect but light controller only work at the main door.

Reviewed December 06, 2021

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8.8
Excellent
Teresa from United States
Group
Deluxe Ocean View King - All Inclusive
Stayed 2 nights in December 2020

Excellent”

Had two rooms and arrived around 11:30 am and could not get an early check-in. Were directed to the restrooms to change into beach clothing and then we returned our bags to the bellman to hold until 3pm time. There was no hospitality room or area to change or shower, etc. No maps, no direction, Weren’t very helpful and we had to figure out where things were (ie:bars, restaurants, pool & beach access). Nice resort, very clean, employees wore masks & restaurant EE’s used gloves and tongs to Set tables. I had a “deluxe ocean view” room which was nice but it didn’t have much of an ocean view. The ocean view was from the balcony and it was a partial view as it was perpendicular to the ocean. I asked and they said the only rooms with full ocean views are the suites. Also, not much in “mini-bar”, has cokes, water, and Corona. No liquor or any snacks. Saturday night at 11pm everything shut down! Said it was due to COVID??

Reviewed December 22, 2020

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10.0
Exceptional
Jengkyu from South Korea
Couple
Preferred Club Deluxe Ocean View King - All Inclusive
Stayed 3 nights in March 2020

Best Hotel”

Clean, Nice view, Food is good.

Reviewed March 12, 2020

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9.2
Exceptional
Manu from United States
Couple
Deluxe Ocean View King - All Inclusive
Stayed 6 nights in June 2019

Perfect for couples!”

Pros: Great food, exceptional service and beautiful resort. Cons: Not much music played around the pool and beach water had strong waves in this area.

Reviewed June 22, 2019

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Dear Manu: We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. We are looking forward to having you back. Best Regards, Mercedes Gancedo

Responded July 05, 2019
Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only
9.6
Exceptional
Sailesh from Canada
Couple
Honeymoon Suite Ocean View King - All Inclusive
Stayed 3 nights in September 2021

Second home”

It feels like home without the stress of being at home.

Reviewed September 04, 2021

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9.2
Exceptional
Kimberly
Couple
Deluxe Ocean View King - All Inclusive
Stayed 5 nights in November 2019

Great Resort just couldn’t deal with the sewer odor. ”

The resort had a sewer odor the entire time.

Reviewed December 04, 2019

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Thank you for staying with us, we appreciate your feedback and pointing out areas for improvement. We can assure you that we will take the proper measures. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. We hope to see you again! Sunny regards, Mercedes Gancedo e-Concierge

Responded December 06, 2019
Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only
8.0
Excellent
Nicole from Australia
Couple
Run of the House/ Deal of the Day - All Inclusive
Stayed 7 nights in December 2019

Very good”

This was the second resort I have stayed at in Cancun and one of many all inclusive I have stayed at in the past, however not a personal favourite. The hotel itself is in excellent condition and always clean however for the high price paid, I found a lot of inconsistencies from other resorts. Pros- Clean and well kept resort Nice pools Great Jacuzzi (24/7) Most restaurant food was good Cons- The hotel is constantly trying to up sell you. I booked a run of the house room 11 months in advance and requested a King bed, however they only provided a twin and would only provided a king if I paid extra. Also, everyday someone was at the pool area trying to sell bottles of wine at restaurants for dinner pretending the restaurants would be fully booked. -staff were inconsistent and on occasions not enthusiastic to be there (never seen this at other resorts) -drinks were weak -had to wake up at 6am everyday to reserve seats by the pool. (Not very relaxing) -no music during theday

Reviewed January 11, 2020

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8.0
Excellent
Katrina from United States
Solo traveler
Deluxe Partial Ocean View Double - All Inclusive
Stayed 3 nights in December 2021

Beautiful and clean hotel but food needs improvement”

The waiters and other staff are very helpful. But no buffets after breakfast and the wait at the restaurants is totally ridiculous!! Hotel appears clean but the floor in the room was very dusty even though they appear to mop.

Reviewed December 30, 2021

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7.2
Very good
Benjamin from United States
Couple
Deluxe Partial Ocean View King - All Inclusive
Stayed 3 nights in October 2021

Meh”

Food was average, beach was small, drinks were very watered down. If I came back to Cancun it wouldn't be to secrets the vine. Staff was excellent.

Reviewed November 03, 2021

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6.4
Good
thinh from United States
Group
Deluxe Ocean View Double Beds - All Inclusive
Stayed 3 nights in September 2019

Not recommended for group”

Food were ok, juices are not real juice, we paid extra $1200 for our group so they can sit us together. Not many activities or things to do, very mellow. Servers went after our friends to ask for more tip even though we already gave them tip.

Reviewed September 26, 2019

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Thank you very much for staying recently with us and writing a comment about your vacation. We are sorry to hear you didn't fully enjoy your experience, we already took your comments to the proper Manager, hoping that situations like this won’t happen again. Our team looks forward to having the pleasure of welcoming you back to Cancun soon. Best Regards, Mercedes Gancedo e-Concierge Secrets The Vine

Responded October 01, 2019
Secrets The Vine Cancun Resort & Spa - All inclusive - Adults only
12
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