WORST HOTEL STAY EVER”

I had 2 rooms a Family Suite and Double Room Suite - The entry door to the Double Room Suite had to be slammed to close and at times would not lock and could be pushed open when trying to exit the room. Complained 7 times and was told that maintenance would come after the first 2 ( I repeatedly stated the room number) when I complained no one had shown up they stated Oh we thought you were in the family suite (although no one from maintenance showed up to the that room either as my son and his family were in that room). After constantly complaining about the issue for 2 days I gave up. The room was not cleaned appropriately dirty tissues under sofa, garbage left on the floors, counters and bathroom were not cleaned. We were not provided soap or shampoo after day 2 and we stayed 5 nights. The bathroom had no ventilation and as a result had black mold growing near the ceiling. Not enough towels and only 1 washcloth provided. The sofa bed was like a bed of nails. NEVER AGAIN!

You get what you pay for. ”

Upon my arrival as I entered the check in office. I stood in line and there where two arguements less than 3 minutes apart with the staff and customers. I booked for a large king bed and got a double bed. My room was not a smoking room but smelled like one soon as I entered the room. The walls looked very damage, the shower did not look to pleasant, I saw a strand of hair on the floor. Not to mention when I took a towel to dry off there was a long piece of hair on it. I felt disgusted. I didn’t even want my bare feet to touch the floor after seeing that. I must say you get what you pay for. NEVER EVER AGAIN.

All you need on a budget”

We were complimentary upgraded to a pool side sweet as a result of renovations which we very thankful, found the staff very nice and pleasant. The property was well managed although its not a 5 star property, the condition is exactly where it should be factoring its age. Great location which is directly joined will Old Town, walking distance to everything... Great Job to all the staff there

Facilities”

The room was good for a getaway weekend, like all motels the rooms have a musty smell because of the carpeting's age. I found it funny that you guys still had old TV's. Our room was not cleaned on the 23rd when we got back that evening. I met your security squad in the back, the raccoon's lol, it scared my wife. Otherwise it was a nice place to stay at. JD Pagan

Poor Housekeeping and Maintenance”

Had 2 suites Family and Two Room Our 2 room suite entry door had to slam repeatedly to get it to shut at times wouldn't lock when leaving and could be pushed open Complained and stated the room number 5 times was told maintenance would come and no one ever showed up Complained again and was told that thought it was room 418 even though I told them 5 times 704 No one showed up to either room Gave up and just endured the crappy door Housekeeping was poor noticed dirty tissues under the couch and bathroom still dirty especially bathtub Counters not cleaned and not enough towels or washcloths provided Soap and shampoo was not left after day 2 Sofa bed was like sleeping on a board Black mold in the bathroom as there was no ventilation fan Needless to say my disappointment goes beyond words to describe one of the worst hotel stays EVER!!

Excellent”

Vernice is wonderful she treated as so good great staff

Good”

Room was well loved, but very clean... Could have used more lighting however... Had complimarty bus ride to parks... Very nice staff..

Disappointing”

You would expect more due to the hotel being by Disney.... Wrong! The room carpet was old and dirty, the tub wouldn't drain and housekeeping didn't even report the issue. The bed comforter and sheets wasn't the cleanest and the pillow had stains on it. Definitely wouldn't recommend this hotel to anyone.

Great location, walking distance to many things. Staff texted us and got us whatever we needed”

Staff texted daily to check on us. Two pools, 2 hot tubs, laundry, magic shows on monday nights. Great food. Great staff. Great rooms. Walking distance to Old Town (great place to visit), diners, stores and more. Very clean rooms, housekeeping very thorough. Great place to stay for the value.

Good value as a great location.”

We did not take advantage of many of the onsite features of which there are many as our time was a just an overnight stay to be able to give an informed opinion. But if you are going to be visiting area attractions and want an inexpensive place to stay, this is a good deal. The room we stayed in, although a bit dated, was spacious and clean.

This is a Good Hotel. Mira, Helen best customer service all hands down. ”

Clean Sheets, No Bed Bugs. Clean Towels, House Keeping The Best. I always Choose this HOTEL. Jacuzzi is nice and Pools are Clean. The HOTEL IS UNDERSTANDING. Do not BELIEVE WHAT PPL SAID ABOUT THE HOTEL. I GIVE IT A 10 STAR!!!

Getting better”

After reading all the negative review I think it's time to say a few words one being I've stayed here like 100 times and have never found bugs bed bugs moldy bread smelly rooms or old run down rooms but I will say I've seen a bunch of pigs as guests throwing trash everywhere If your looking for the Ritz Carlton come on people look at the price your paying As far as the staff they are very good at there job have never ever been treated rude by anyone of them I think you morons bashing this gem of a place are just trying to get a free room

I would recommend this resort for family. It's super close to the parks. ”

The room smelled like smoke. It's not the staff's fault when people smoke but it was so strong that my family even smelled it. It was full and another room was not an option. I would have enjoyed sleeping in a room that didn't have a strong smell. I will stay again but already requested to make sure the room don't smell like smoke.

Awesome place to stay for a good price”

2 big pools 1 kids pool and a hot tub poolside tiki bar......downside to the bar is they charge the same price for a non-alcoholic tequila sunrise as they do for an alcoholic tequila sunrise and they have a 10 dollar adult buffet and when u buy 1 adult buffet u get a child buffet for free

You get for what you pay”

Worth it for the price you pay. If you're not looking for luxury, you'll have good customer service (they send txt message checking how is going) and in a good localization. The positive point is that they try to fix right away what is not being well. For whom doesn't want to pay so much in the hotel and more to enjoy the city, I would recommend trying this one.

Good”

Mattress was terrible, blood on side of sheet, no mini fridge. Asked for handicap room and even though there was handicap toilet and sink, there was no walk-in/roll-in shower,it had a tub. But service was great with anything we asked to be delivered to room.

Decent but hit or miss ”

I stayed here last year for an event and while it wasn’t the best hotel it was decent and clean. This year the first room I had was dark and had an odd smell. I didn’t even want to touch anything although I knew it was clean. It was late so I went to sleep and requested a new room in the morning. The next room was clean and bright and updated but the bathroom looked as if it was going to fall apart and the tub flooded. I stuck it out for the four days since the rest of the room was fine. Don’t think I’ll stay here in the future although it’s very affordable. Nice staff but there’s construction going on and the chances you’ll get a decent room are probably 50/50

Exceptional”

Room smaller than expected, but nonetheless a great value. Staff eager to please. Would stay again.

Not bad! ”

I think the motel was ok, especially taking into consideration low price. Still, room was quite dated, but at least bathroom looked recently renovated. The room even had iron with iron board. $7.95 for so called resort fee was a bit annoying, but overall - not bad experience at seralago!

Cheap, nice and affordable.”

So this was actually a good investment in my opinion, I stayed for a week, definitely got my money's worth. The staff was nice, willing to help but not overbearing. (Which is nice for me because this was my first solo-hotel experience.) The rooms were quite large, (admittedly I got a deluxe king, but paid around $30ish per night) - came with a desk, a rolling table - which was great when I was watching tv - sharing dinner with the person I came to visit. The double fridges were the best part, because I was able to buy a few two liters from the walmart nearby, and save myself a decent amount of money. Good for budget. They supplied a good amount of towels, and restocked the soaps/extras every time they cleaned the room. This place doesn't have vending machines, so if you're a late-nighter this is something to keep in mind. Not much of a let down or anything, but something to note. They're an older hotel, a little further out, but if you don't mind the drive - save your money here.