Serela Riau

Jl. LLRE. Martadinata (Riau) No. 56, Riau, Bandung, Indonesia, 40114 - See map
Free Wi-Fi
select your datePlease enter your stay dates to see price
Serela Riau

"It is near to the factory outlets, very convenient!"

Norfaizatul - August 3, 2017

Smart Double Room Serela Riau
Lobby Serela Riau
Lobby Serela Riau
See all 55 photos
Property highlights
Check-in/out [express]
Hassle-free check in
Close to Gedung Sate
Within 420 m of property
See map
Popular landmarks
CCF Centre Culturel Francais de Bandung 320 m
Cascade 330 m
Passion Factory Outlet 350 m
Summit Factory Outlet 380 m
Banda Street 390 m
Gedung Sate 420 m
Museum Prangko 430 m
Poliklinik Halmahera 450 m
Taman Lansia 460 m
Rskb Halmahera Siaga 470 m
Nearby landmarks
Gedung Sate 420 m
Geology Museum 620 m
Braga Street 1.72 km
Bandung Grand Mosque 2.47 km
Trans Studio Bandung 2.8 km
Paris Van Java 3.21 km
Rumah Mode Factory Outlet 3.42 km
Dusun Bambu Family Leisure Park 13.75 km
Sari Ater Hot Spring 19 km
Ciater natural hot spring 19.21 km
8.4

Excellent

Location rating score

Inside city center
Popular neighborhood

This property is in high demand!

11 travelers have booked today.

  • Airport transfer

  • Located in heart of Bandung

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

  • Room service [24-hour]

Your dates are popular among travelersPopular destination! Properties in Bandung are being booked every minute!
Value for money7.2
Distance to city center2. Km
Location rating8.4
Nearest airportHusein Sastranegara International Airport (BDO)
Distance to airport4.4 km

Rooms available at Serela Riau

Duplex Quadruple Room
Duplex Quadruple Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 2 single beds and 1 double ...
Enter dates to see prices
Deluxe
Deluxe
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Twin
Superior Twin
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Grand Room
Grand Room
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 2 single beds & 1 double be...
Enter dates to see prices
Smart Single Room - Non-Smoking
Smart Single Room - Non-Smoking
...
  • Room size: 15 m²/161 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Smart Double Room
Smart Double Room
...
  • Room size: 15 m²/161 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Standard Double or Twin Room
Standard Double or Twin Room
...
  • Room size: 15 m²/161 ft²
  • Shower
  • 2 single beds and 1 queen b...
Enter dates to see prices
Room Assigned on Arrival
Room Assigned on Arrival
...
  • Shower
Enter dates to see prices
Superior Room
Superior Room
...
  • Shower
  • 2 single beds or 1 king bed
Enter dates to see prices
Superior King Room
Superior King Room
...
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Serela Riau?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Serela Riau?

Serela Riau is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Serela Riau has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Bandung with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at Serela Riau?

Serela Riau does permit smoking in some areas and is not 100% smoke-free.

See map
Explore the neighborhood

What people love about Serela Riau

  • 7.6
    Very good
    Spaciousness

    "The rooms are are in a nice style and spacious."

    Thorsten

    |

    November 30, 2019

  • 7.2
    Very good
    Location

    "Good location as accessible to all your needs."

    Kamsani

    |

    July 12, 2017

  • 10.0
    Exceptional
    Location

    "Good Place near factory outlet and food seller"

    Viddi

    |

    April 3, 2017

Property ranking|Compared to 1,647 Bandung properties
See all rankings
Review score - United States
6.9/10
Room size
30 sqm.
Room comfort score
7.3/10
Location score
8.4/10
Better than
93
%
of Bandung properties
Bigger than
92
%
of Bandung properties
Better than
90
%
of Bandung properties
Better than
89
%
of Bandung properties
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
Overall rating:
7.3
Very good
2,143 reviews
Cleanliness
6.9
Facilities
6.5
Location
8.4
Read all reviews >
What travelers say they love:
Location near many outlets, many good restaurant.
Armeida from Indonesia
Couple
More about Serela Riau

More about Serela Riau

Set in the heart of Jalan Riau, Bandung’s most famous shopping district with numerous factory outlets, the Serela Riau has its greatest strength in its prime location. This is a premium 4-star hotel that offers up to six different types of room: Regal Suite, Deluxe Suite, Superior, Grand Room, Deluxe, and Executive – all of which have been recently refurbished and redecorated. The hotel features the signature Kookaburra Restaurant, the cozy Flamingo Lounge, and the unique theme-based karaoke. For shopping lovers, there is no better alternative than to pick Serela Riau.

Show less

Most talked about facilities

Breakfast
130 mentions
Housekeeping
99 mentions
Internet
37 mentions
Food & Dining
33 mentions

What they offer

10.0
Exceptional

"10000 percent recommended staying at this hotel."

Herlina

|

December 30, 2019

View all reviews
Show less

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Food and dining

Breakfast options

Buffet

Restaurants on site

Kookaburra Restaurant
Cuisine:Indonesian, International

Nearby restaurants

Indonesian cuisine
Indonesian cuisine
Roemah Keboen
1.0 km Indonesian
Baso Enggal
2.2 km Indonesian
Lotus Garden Restaurant
2.3 km Indonesian, Japanese
American cuisine
American cuisine
Hummingbird Eatery
230 m American, Asian, Cafe
Cisangkuy Market
520 m American, Asian, Chinese
Green Cafe and Resto
560 m American
Asian cuisine
Asian cuisine
Warung Sangrai Bandung
30 m Asian, Indonesian
Mamak Kitchen
40 m Asian, Malaysian, Singaporean
Sangrai
40 m Asian, Indonesian

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Property's guest policies

Show less

Some helpful facts

Show less

Reviews of Serela Riau from real guests

Provided by verified guests of Agoda
Agoda Reviews (2143)Booking.com Reviews (75)
7.3
/
10
Cleanliness6.9
Facilities6.5
Location8.4
Room comfort and quality7.3
Service7.3
Value for money7.2
High score for Bandung
Rating
9+ Exceptional (173)
8-9 Excellent (230)
7-8 Very Good (526)
6-7 Good (348)
<6 Below Expectation (398)
Time of the year
Mar - May (438)
Jun - Aug (392)
Sep - Nov (421)
Dec - Feb (424)
Don't miss out!Properties in Bandung are being booked every minute!
All guests (2143)
All room types
All languages

Show reviews that mention 

Showing 1675 verified guest comments
12345
8.3
Excellent
Ng from Singapore
Group
Superior Twin
Stayed 2 nights in January 2014

A whole new experience”

Excellent location, friendly staff, relatively good command of english,

My family and I stayed at the Grand Serela Riau Hotel for 3 days 2 nights. We only checked in at 6pm on the first evening and we were given our rooms really quickly and we got our special request for the number of beds in each room (1 big bed in one room and two separate bed in another). In addition, we got rooms that were joined (without any special request). Staff at the check-in counter was really friendly and had a good basic command of English so we were able to converse comfortably. The hotel rooms were clean and comfortable. Lights were a little dim in the rooms but there is really no need to bright lights in a hotel room because it is meant for you to relax. Wifi connection in the rooms was quite bad as the router was in the corridor and our rooms were slightly further away from the lift lobby. Breakfast food was only so-so despite the many other reviews that it has the "best breakfast ever". My parents said that the massage was quite bad. Hotel also has other facilities such as karaoke but we did not have time to try it out. Walking distance to a lot of shopping stores but the clothes that are sold at the stores are not really in fashion. They are those that are quite outdated. We didn't get a change to go to other popular factory outlet places so I am not sure if all the stores in Bandung are similar. Note: it is quite difficult to travel around Bandung if you don't speak Bahasa.

Reviewed February 11, 2014
8.4
Excellent
Nur from Malaysia
Couple
Superior Twin
Stayed 4 nights in August 2017

Nearby to everything”

My husband and I were looking for an affordable place where we can walk to most places-- and Serela Riau is beyond perfect. Museum Geology, Gedung Sate, Toko Buku Gramedia, Roti Gempol, Nasi Bancakan, Bandung Indah Plaza and many more is walkable (15-30minutes walk) from the hotel. The staffs were very helpful, they helped us finding a good supir (tour guide/driver) and giving great tips helping us to better navigating experience around Bandung. Pasar Baru is reachable within 10 minutes with Grab. The front desk in Serela Riau has this gadget which you can use to call Grab which is very helpful!

Reviewed September 05, 2017
10.0
Exceptional
Susheila from Malaysia
Couple
Superior Twin
Stayed 2 nights in August 2012

Service par excellence”

Wonderful service, great location, good ambiance

I have never enjoyed a hotel stay as much as I did when at Grand Serela. Top of the list is the staff... they were amazing!!! Our group of four arrived at the hotel at 8am and the check-in staff (Dian) very quickly arranged rooms for us. Initially we were on the first floor but due to ongoing room renovation, it was quite noisy; so we requested for a change of rooms. The staff not only accomodated our request but they went the extra mile to upgrade us at no extra charge - from superior rooms to grand room & deluxe. They were so very kind, always asking us whether we were happy with our rooms. And the Guest Relations Officer did an excellent job, checking with us about the breakfast spread, etc which was already very good. And to add to their kindness and hospitality, they extended out check-out time to 2pm. Wonderful, wonderful hotel extending service par excellence. Of course, the hotel location is excellent for shoppers ... No wonder that our group made the resolve to always make Grand Serela their Bandung hotel for future visitis!!!

Reviewed August 08, 2012
9.3
Exceptional
Muhammad from Malaysia
Family with young children
Grand Room
Stayed 3 nights in July 2010

Grand Serela Hotel Bandung Indonesia”

Close vicinity with Factory Outlets - 5 minutes walking distance to Heritage and Cascade
The lighting of the hotel room needs to be improve. Too dim . Recommend to put in more lights in the hotel room especially in the Grand Room.

I have stayed 3 times in Grand Serela Hotel Bandung. Their service was good. Their staffs were very friendly and helpful. Their buffet breakfast was great and plenty to choose, from Continental to local foods. Overall, my family and I had a great and pleasure experience staying in Grand Serela Bandung. The location of the hotel is very strategic as the factory outlets, restaurants and shopping mall are located nearby to the Hotel. Room for improvement : How I wish if the Hotel can put in more lighting in their Hotel Room especially in their Grand Room as the lighting was too dim.

Reviewed August 04, 2010
9.3
Exceptional
Nazri from Malaysia
Family with teens
Grand Room
Stayed 4 nights in December 2011

Perfect Hotel for Bandung experience”

Location near shopping area

The Grand Serela is a medium sized boutique hotel strategically located on Jalan Riau within several boutique outlets within walking distance.Perfect for evening strolls for window shopping and restaurants. The hotel room we stayed in came with upper mezzanine, perfect for children for their own room which also came with the tv. The hotel furnishing and facilities befits its price range

Reviewed December 15, 2011
8.7
Excellent
Nora from Singapore
Family with teens
Grand Room
Stayed 3 nights in February 2015

A great shopping trip with families and friends.”

A good location for shopping and eating. Mostly within walking distance. Friendly and polite staff, very helpful at all times. Nice and good choices of food during breakfast and for room services.

Great even though we were out most of the time during the day shopping. Night time mostly spent in the room with families relaxing. Rooms will be good with better lighting. Karaoke session with families & friends were the most enjoying moment to unwind after a hectic day. Overall its very memorable stayed with good companies, the attentions given by the hotel helpful & friendly staffs and also the great & affordable room services food. Thank you Grand Serela Riau Hotel for making our day.

Reviewed February 24, 2015
9.3
Exceptional
LAU from Malaysia
Family with teens
Deluxe
Stayed 3 nights in April 2011

Great location and service with a smile”

friendly staffs and serve with pleasant smile

grand serela is a great location for shoppers, within walking distance and the food at d'palm (behind the hotel is good), should try if you were to stay there. the hotel service was good and prompt. we brought a laptop but the plug doesn't fit so i called the receptionist within a few mins a multiple plug was delivered to the room and also the same when i asked for extra pillows. the only comments i would say was the lightings in the room, a little too dim. i will certainly recommend to anyone who wants to shop in bandung. keep up yr good service and am sure there is room for improvements,

Reviewed April 17, 2011
8.0
Excellent
Noni from Singapore
Family with young children
Deluxe
Stayed 4 nights in December 2013

Value for Mone”

Walking distance to Factory Outlets, friendly staffs, Very Convenient

During my stay at Grand Serela Riau Hotel, it was good. The staffs was friendly, rooms are clean, room service was ok. On the 2nd day, we recieved complimentary from the hotel and we did not expect it at all. Both of the rooms was given the complimentary dessert. Shopping area was only a walking distance. They even provide transportation to any place that we want to go at a cheaper rate. I will come back to this hotel again when visiting Bandung

Reviewed February 21, 2014
7.7
Very good
arina from Indonesia
Family with teens
Deluxe
Stayed 1 night in November 2011

Nice hotel amongst many famous factory outlets”

Strategic location, friendly and nice hotel staff

our son asked to go to bandung because he wants to buy some clothes in factory outlets. so, we chose a hotel which is located close to factory outlets, so we just need to walk between one factory outlets to another. thank god, we got grand serela hotel which i think is a decent hotel and affordable - because we had best price rate from agoda. the room was clean and neat, the food is good, the hotel staff knows well about bandung so i got clear direction to go to a place that we want to visit, and even they wrote me a map! one small thing that bother me is: the administration process in the front desk when we had to check-in the hotel runs slow. we had to wait almost 30 minutes to get our room while it was 3 o'clock when we arrived in the hotel. and that was friday, not even week end where the guest is usually higher than week days. but i'm sure grand serela can improve their service in the future. i don't mind to stay in this hotel in the next visit to bandung.

Reviewed November 22, 2011
9.3
Exceptional
HOng from Malaysia
Solo traveler
Deluxe
Stayed 1 night in September 2011

Perfect Location with Great Service”

Helpful Staff, Clean

If this is your first time in Bandung, do not hesitate to hop in to this hotel. Friendly and Helpful staff who is patient enough to guide you to the main attractions in Bandung. they even give advise to help save your transportation cost :-) Clean, and it is situated in the centre of Riau, where shopping outlets are everywhere.

Reviewed October 06, 2011
8.0
Excellent
Lai from Singapore
Family with teens
Grand Room
Stayed 5 nights in June 2014

Shopping Hotel. Value for money. ”

Prompt, friendly staff. Our top floor duplex rm is great value for money , 2 single (not supersingle) beds below, 1 king size bed above, 1 toilet & 4 breakfast coupons. Very simple breakfast spread.

I would say this is a basic hotel great value for money. Good wifi coverage all over the hotel. Our duplex room is clean and provides a city view (note that rooms on the opposite side has no windows). You can ask for hairdryer if you need it. Housekeeping should top up toilet paper promptly and provide extra roll for duplex room. Coffee powder sachets look like sugar sachets so we thought they did not provide. Hotel does not provide iron , can only pay for inexpensive laundry service if ironing is needed. Bathroom is rather small but still not a big problem. Strange that the bar fridge is actually empty though it didn't bother us. Wardrobe doors should be changed to sliding ones as it is too near to the room door and passage way is very narrow. Only slight disappointment is that we could not find extra wall plugs to charge our phones, had to plug out lamp and TV plugs to do the job. The lift is very small and has a rather strong disinfectant smell. Staff are all well trained, friendly and prompt. Their standard of English can be considered as excellent compared to the local standard in Bandung. Hotel is very centrally located. It is just a 2 min walk from Heritage Factory Outlet and many other factory outlets in Jln Riau area. It is abt half hr drive frim Bandung airport during moderate traffic conditions. Cheap and gd alarcarte lunch and dinner menu available , must try the fried kway teow, Indonesian rice set and guava juice! The breakfast buffet spread is not fantastic but the daily fried rice, fried noodle and cooked chicken or beef is good enough for a quick bite in the morning. Thankfully cooking style of these items varies daily. Either the network or the computer in business centre is unsatisfactory. Had problems sending emails. Very slow, took an hour for the email to be sent! There's a small seven,eleven shop at the ground floor. You can try the food at a good but inexpensive restaurant called D'palm behind the hotel.

Reviewed June 28, 2014
7.7
Very good
CHEE from Singapore
Couple
Deluxe
Stayed 3 nights in February 2012

Good and not so good”

good location for those who like to shop at jalan riau

Overall, I satisfy with this hotel, good location (near KFC, near a lot of factory outlet at jalan riau) and the local restaurant near the hotel is quite cheap also. However, there are some "not so good" point as well. 1. I read from other ppl's review that the hotel offer free transport from airport to hotel and vice versa. I arrange for the transport with the hotel through email and say that it's free. The admin politely reply everything has been arranged. However when I reach there, there's no one from Grand Serela picking us up, we took taxi by ourselves in the end (actually more convenient if u just took taxi, only 40000rp). I tried to arrange transport from hotel to airport when we check out, the receptionist asked us to take cab. Then after awhile, she said 45000rp if take their car. we paid 50000rp for the hotel transfer. Nothing much to complain, just saying the fact so those who need transport like us can prepare in advance. 2. The receptionist from the hotel can't speak much english, there are a lot of time the receptionist hang up our phone because they can't speak english. We try to ask for information and transportation but they don't understand so we give up in the end :)

Reviewed February 16, 2012
8.7
Excellent
Serena from Malaysia
Couple
Deluxe
Stayed 3 nights in May 2011

Great location but small rooms”

Very near factory outlets at Riau area, modern and relatively clean, friendly staff.

my husband and i stayed at the grand serela for 4 days and 3 nights. generally pleasant except that bathroom was too small (decent size bathrooms are only available if you upgrade to the suite!!) as our room was on the second foolr which was on the same floor as the hotel gym, we had one terrible morning where we were awakened at early hours in the morning like maybe 6am or 7am due to loud music from the exercise class (the instructor was screaming away on the microphone)!! so stay far. far away from the gym!!! unless you are an early riser...overall, pleasant stay and will probably recommend friends to stay at the grand serela - value for money!

Reviewed June 01, 2011
10.0
Exceptional
Kelvin from Singapore
Solo traveler
Deluxe
Stayed 2 nights in January 2013

Fantastic Hotel with Amazing Staff”

Location is perfect for shoppers

Safe for a few simple glitches, I can safely say that the two nights I spent at Hotel Grand Selera was probably one of the most pleasant experiences I've had in Indonesia. At first glance, the exterior of the hotel may worry some but all concerns are allayed as soon as you enter the hotel. The staff. Probably the nicest, most pleasant group of people. Attentive, accommodating and professional. Always willing to go out of the way to make sure your needs are met. The room. Very comfortably appointed. Couldn't ask for more especially for the price range. The location. Perfect for the power shopper. The hotel is within walking distance of some of the best factory outlets in Bandung. Breakfast is included, it's quite an elaborate spread. There's a Circle K right at the lobby…convenient for those late night cravings. Or you can always order from the 24 hour room-service menu. I will certainly be back.

Reviewed February 03, 2013
9.7
Exceptional
Suhaidi from Malaysia
Business traveler
Grand Room
Stayed 2 nights in May 2010

Very nice stay at Grand Room - Grand Serela Hotel”

Very nice grand room and breakfast. Close to shooping area i.e. factory outlet Branded Club, The Secret, Tas terminal and others. KFC also nearby.
Lift only limited to 3 persons and quite slow.

Grand Serela offers something different for Grand room which is a duplex unit. The hotel location very convenience and close to shopping area. Breakfast also very good with very nice staff. Another advantage is the hotel also provide a multi plug which is required when we travel to Indonesia. Looking forward to stay at this hotel again if we manage to get special promotion since the grand room is quite expensive. For previous trip, I only pay RM610 for two nights of Grand room.

Reviewed June 01, 2010
9.0
Exceptional
JUN from Malaysia
Couple
Superior Twin
Stayed 3 nights in April 2012

3-Star Hotel with 5-Star Service”

Walking distance all most of the factory outlet

Hotel located nearby all the factory outlets and all of them are within walking distance in Jl Riau. Very much recommended hotel to stay in Bandung as the staffs are very helpful/polite and giving 5 stars service especially their GR Manager . Thumbs Up!

Reviewed April 15, 2012
9.3
Exceptional
mohammad from Malaysia
Couple
Superior Twin
Stayed 1 night in January 2013

good for shopping”

good location, in the midlle of jalan riau. just walk to the factory outlet.

really like this hotel..nice and clean. i went to bandung for shopping, and this hotel located at jalan riau..just walking distance to the factory outlet. very good, near harritage,summit, secret, stamp, and many more factory outlet.

Reviewed January 30, 2013
8.0
Excellent
AZREE from Malaysia
Family with teens
Deluxe
Stayed 3 nights in May 2011

'Great hotel location for shopping in Bandung'”

Good location for shopping

'We were in Bandung on 19/5/2011. This hotel is great location (Jln Riau) and perfect for those who want for shopping in Bandung. A lot of factory outlets around and it is walking distance. Nice food around. Hotel staff also nice and gave us room upgrade to Deluxe Room instead of Superior Room. Breakfast this hotel quite nice and a lot of Javanese food provided. The rooms quite cozy and not enough lighting (might be the lighting can be improved). Overall I`m quite satisfied with this hotel and greatly recommended for those travel to Bandung.

Reviewed May 26, 2011
7.7
Very good
CHARLES from Singapore
Business traveler
Superior Twin
Stayed 1 night in October 2013

Good Hotel & Great location ”

Clean, comfortable & friendly

This is my first stay at Grand Serela Riau Hotel. I would recommend to anyone who travels to Jakarta for business or pleasure to try it out. Centrally located and easy access to public transport. Friendly and helpful staff and most importantly they speak and understand English. The room is comfortable and cosy. Bathrooms are clean and adequate. Breakfast spray is good and they serve great coffee too! Value for money hotel!

Reviewed November 04, 2013
8.3
Excellent
Sugandi from Indonesia
Business traveler
Superior Twin
Stayed 2 nights in June 2014

Centrally located and near to good dining places”

Location, fast check in and comfort bed

Me and my colleagues went to Bandung for business meetings with some customerr. We really enjoyed during our stay in Grand Serela because it is centrally located. Very near to some great and unique restaurants with good food and ambiance, also very near to some factory outlets. You can reach those places within walking distance. I will come back for next business travel. Thank you Grand Serela

Reviewed June 13, 2014
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss

null