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Very good7.3
Based on 1549 reviews
Serela Riau
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8.3 Excellent location
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8.3Location
  • Free Wi-Fi in all rooms

  • Sauna

  • Air conditioning

  • Room service [24-hour]

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Room choices
Suite With Breakfast
...
  • City view
  • 42 m²
  • 1 king bed
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Deluxe
...
  • City view
  • 28 m²
  • 1 double bed
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Superior
...
  • City view
  • 26 m²
  • 2 single beds
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Grand Family With Breakfast
...
  • No view
  • 40 m²
  • 2 single beds
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Smart Room
...
  • No view
  • 15 m²
  • 1 double bed or 2 single be...
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Nearest essentials

Airports
  • 4.5 kilometers to
  • Husein Sastranegara International Airport (BDO)
  • 103 kilometers to
  • Penggung Airport (CBN)
Public transportation
  • 2.1 kilometers to
  • Bandung Train Station
  • 4.1 kilometers to
  • Cicaheum Bus Terminal
Hospital or clinic
  • 450 meters to
  • Rskb Halmahera Siaga
Pharmacy
  • 950 meters to
  • Kimia Farma
Convenience store
  • on site
Cash withdrawal
  • on site

More about Serela Riau

An overview

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What they offer

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Guest policies

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Verified guest reviews

Agoda Reviews (1549)
Booking.com Reviews (177)

5.6

Filter by guest type:
Very good
  • Cleanliness 7.0
  • Facilities 6.0
  • Location 8.3
  • Room comfort and quality 7.3
  • Service 7.2
  • Value for money 7.1
Very good
  • Cleanliness 7.1
  • Facilities 6.5
  • Location 8.1
  • Room comfort and quality 7.2
  • Service 7.3
  • Value for money 7.2
Very good
  • Cleanliness 7.2
  • Facilities 5.9
  • Location 8.3
  • Room comfort and quality 7.5
  • Service 7.4
  • Value for money 7.3
Very good
  • Cleanliness 7.0
  • Facilities 6.0
  • Location 8.3
  • Room comfort and quality 7.2
  • Service 7.1
  • Value for money 7.2
Very good
  • Cleanliness 6.8
  • Facilities 5.5
  • Location 8.3
  • Room comfort and quality 7.0
  • Service 7.1
  • Value for money 6.9
Very good
  • Cleanliness 7.0
  • Facilities 5.3
  • Location 8.5
  • Room comfort and quality 7.3
  • Service 7.1
  • Value for money 7.0
Very good
  • Cleanliness 7.2
  • Facilities 6.8
  • Location 8.3
  • Room comfort and quality 7.4
  • Service 7.3
  • Value for money 7.1
Provided by verified guests of Agoda
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Showing 1457 verified guest comments
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8.0
Norfaizatul from Malaysia
Business traveler
Superior
Stayed 2 nights in July 2017
Very good”
It is near to the factory outlets, very convenient!
Reviewed August 03, 2017
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6.8
Keith from Malaysia
Solo traveler
Smart Room
Stayed 2 nights in July 2017
Ok only”
Not a 4 star standard hotel. A bit old and smell bad. Ok for short stay. Limited food choice at the restaurant. Close to the city.
Reviewed July 27, 2017
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6.8
Tan from Malaysia
Family with teens
Deluxe
Stayed 3 nights in July 2017
Recommended ”
Front desk supervisor (male) was very helpful and friendly especially in helping us to arrange for GRAB transport within Bandung. Our only complaint is that only one lift is working (out of two lifts).
Reviewed July 26, 2017
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5.2
Gitta from Indonesia
Family with teens
Grand Family With Breakfast
Stayed 1 night in July 2017
Above average”
The hotel is tired. Furniture are shabby and started to loose its charm. Carpets are starting to be smelly (the smell of age and humidity) Bathroom is not too clean. This hotel needs to change all of its furniture fittings. Although staffs services are satisfactory but seriously, if the owner put an effort to change its furniture fittings to be newer, I am sure it will boost up business for this hotel.
Reviewed July 21, 2017
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7.2
Kamsani from Singapore
Business traveler
Superior
Stayed 3 nights in July 2017
Good Location and Value for Money”
Good location as accessible to all your needs. Value for money. Breakfast is reasonably good and big spread, except for fresh fruits which limited. Those interested for shopping, walking distance to factory outlets. The phone call offering massage services is nuisance. Don't mind going back if the hotel rates still remain reasonable.
Reviewed July 12, 2017
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5.2
Amalia from Indonesia
Group
Superior
Stayed 2 nights in July 2017
room maintanance is very BAD”
The room is not clean,the toilet is moving when you seat on it,the door cabinet is broken.. generally awful experience
Reviewed July 08, 2017
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2.0
Nurcahyo from Indonesia
Family with teens
Deluxe
Stayed 2 nights in June 2017
Acceptable”
basic needs : water for take a bath and other did not available at the bathroom
Reviewed July 03, 2017
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5.6
Fiandy from Indonesia
Family with young children
Deluxe
Stayed 1 night in June 2017
Great location but lack of facilities”
Hotel was not have swimming pool and agoda said its 4 stars? For all travellers not to take when holiday and weekend cause the price jumping for nonesense, just take the smart room for sleep only when you had to sleep
Reviewed July 02, 2017
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5.6
Tommy from Indonesia
Family with teens
Superior
Stayed 2 nights in June 2017
only the location is the best, others are so-so”
Only one lift operate. Water is off on the second day since they don't anticipate the high traffic of guest using water. the parking Management is poor. The wastafel is leaking.
Reviewed June 30, 2017
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4.8
Harry from Indonesia
Business traveler
Superior
Stayed 2 nights in June 2017
non smoking room feel like smoking”
Instructed to be on a non-smoking room/area, but we saw that lots of cabinets /furniture are stash with cigarette burns. Not to mention the AC that ventilated through our rooms, smelled with heavy cigar. AC were having terrible sound (although complained and fixed, but after 3 or 4 hours, it went back to be the same). Bathroom's design were not comfortable as the water flow remained on the floor (could not reach its sewer, so the floor was very slippery.
Reviewed June 25, 2017
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