This property is in high demand!
11 travelers have booked today.
"It is near to the factory outlets, very convenient!"
Norfaizatul - August 3, 2017
Location rating score
11 travelers have booked today.
Located in heart of Bandung
Free Wi-Fi in all rooms!
Room service [24-hour]
|Value for money||7.2|
|Distance to city center||2. Km|
|Nearest airport||Husein Sastranegara International Airport (BDO)|
|Distance to airport||4.4 km|
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Serela Riau is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Serela Riau has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Bandung with private transportation, the hotel can arrange car rental for you.
Serela Riau does permit smoking in some areas and is not 100% smoke-free.
"The rooms are are in a nice style and spacious."
November 30, 2019
"Good location as accessible to all your needs."
July 12, 2017
"Good Place near factory outlet and food seller"
April 3, 2017
Set in the heart of Jalan Riau, Bandung’s most famous shopping district with numerous factory outlets, the Serela Riau has its greatest strength in its prime location. This is a premium 4-star hotel that offers up to six different types of room: Regal Suite, Deluxe Suite, Superior, Grand Room, Deluxe, and Executive – all of which have been recently refurbished and redecorated. The hotel features the signature Kookaburra Restaurant, the cozy Flamingo Lounge, and the unique theme-based karaoke. For shopping lovers, there is no better alternative than to pick Serela Riau.
"10000 percent recommended staying at this hotel."
December 30, 2019
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Bandung City Center
Bandung City Center
Show reviews that mention
A whole new experience”
My family and I stayed at the Grand Serela Riau Hotel for 3 days 2 nights. We only checked in at 6pm on the first evening and we were given our rooms really quickly and we got our special request for the number of beds in each room (1 big bed in one room and two separate bed in another). In addition, we got rooms that were joined (without any special request). Staff at the check-in counter was really friendly and had a good basic command of English so we were able to converse comfortably. The hotel rooms were clean and comfortable. Lights were a little dim in the rooms but there is really no need to bright lights in a hotel room because it is meant for you to relax. Wifi connection in the rooms was quite bad as the router was in the corridor and our rooms were slightly further away from the lift lobby. Breakfast food was only so-so despite the many other reviews that it has the "best breakfast ever". My parents said that the massage was quite bad. Hotel also has other facilities such as karaoke but we did not have time to try it out. Walking distance to a lot of shopping stores but the clothes that are sold at the stores are not really in fashion. They are those that are quite outdated. We didn't get a change to go to other popular factory outlet places so I am not sure if all the stores in Bandung are similar. Note: it is quite difficult to travel around Bandung if you don't speak Bahasa.
Nearby to everything”
My husband and I were looking for an affordable place where we can walk to most places-- and Serela Riau is beyond perfect. Museum Geology, Gedung Sate, Toko Buku Gramedia, Roti Gempol, Nasi Bancakan, Bandung Indah Plaza and many more is walkable (15-30minutes walk) from the hotel. The staffs were very helpful, they helped us finding a good supir (tour guide/driver) and giving great tips helping us to better navigating experience around Bandung. Pasar Baru is reachable within 10 minutes with Grab. The front desk in Serela Riau has this gadget which you can use to call Grab which is very helpful!
Service par excellence”
I have never enjoyed a hotel stay as much as I did when at Grand Serela. Top of the list is the staff... they were amazing!!! Our group of four arrived at the hotel at 8am and the check-in staff (Dian) very quickly arranged rooms for us. Initially we were on the first floor but due to ongoing room renovation, it was quite noisy; so we requested for a change of rooms. The staff not only accomodated our request but they went the extra mile to upgrade us at no extra charge - from superior rooms to grand room & deluxe. They were so very kind, always asking us whether we were happy with our rooms. And the Guest Relations Officer did an excellent job, checking with us about the breakfast spread, etc which was already very good. And to add to their kindness and hospitality, they extended out check-out time to 2pm. Wonderful, wonderful hotel extending service par excellence. Of course, the hotel location is excellent for shoppers ... No wonder that our group made the resolve to always make Grand Serela their Bandung hotel for future visitis!!!
Grand Serela Hotel Bandung Indonesia”
I have stayed 3 times in Grand Serela Hotel Bandung. Their service was good. Their staffs were very friendly and helpful. Their buffet breakfast was great and plenty to choose, from Continental to local foods. Overall, my family and I had a great and pleasure experience staying in Grand Serela Bandung. The location of the hotel is very strategic as the factory outlets, restaurants and shopping mall are located nearby to the Hotel. Room for improvement : How I wish if the Hotel can put in more lighting in their Hotel Room especially in their Grand Room as the lighting was too dim.
Perfect Hotel for Bandung experience”
The Grand Serela is a medium sized boutique hotel strategically located on Jalan Riau within several boutique outlets within walking distance.Perfect for evening strolls for window shopping and restaurants. The hotel room we stayed in came with upper mezzanine, perfect for children for their own room which also came with the tv. The hotel furnishing and facilities befits its price range
A great shopping trip with families and friends.”
Great even though we were out most of the time during the day shopping. Night time mostly spent in the room with families relaxing. Rooms will be good with better lighting. Karaoke session with families & friends were the most enjoying moment to unwind after a hectic day. Overall its very memorable stayed with good companies, the attentions given by the hotel helpful & friendly staffs and also the great & affordable room services food. Thank you Grand Serela Riau Hotel for making our day.
Great location and service with a smile”
grand serela is a great location for shoppers, within walking distance and the food at d'palm (behind the hotel is good), should try if you were to stay there. the hotel service was good and prompt. we brought a laptop but the plug doesn't fit so i called the receptionist within a few mins a multiple plug was delivered to the room and also the same when i asked for extra pillows. the only comments i would say was the lightings in the room, a little too dim. i will certainly recommend to anyone who wants to shop in bandung. keep up yr good service and am sure there is room for improvements,
Value for Mone”
During my stay at Grand Serela Riau Hotel, it was good. The staffs was friendly, rooms are clean, room service was ok. On the 2nd day, we recieved complimentary from the hotel and we did not expect it at all. Both of the rooms was given the complimentary dessert. Shopping area was only a walking distance. They even provide transportation to any place that we want to go at a cheaper rate. I will come back to this hotel again when visiting Bandung
Nice hotel amongst many famous factory outlets”
our son asked to go to bandung because he wants to buy some clothes in factory outlets. so, we chose a hotel which is located close to factory outlets, so we just need to walk between one factory outlets to another. thank god, we got grand serela hotel which i think is a decent hotel and affordable - because we had best price rate from agoda. the room was clean and neat, the food is good, the hotel staff knows well about bandung so i got clear direction to go to a place that we want to visit, and even they wrote me a map! one small thing that bother me is: the administration process in the front desk when we had to check-in the hotel runs slow. we had to wait almost 30 minutes to get our room while it was 3 o'clock when we arrived in the hotel. and that was friday, not even week end where the guest is usually higher than week days. but i'm sure grand serela can improve their service in the future. i don't mind to stay in this hotel in the next visit to bandung.
Perfect Location with Great Service”
If this is your first time in Bandung, do not hesitate to hop in to this hotel. Friendly and Helpful staff who is patient enough to guide you to the main attractions in Bandung. they even give advise to help save your transportation cost :-) Clean, and it is situated in the centre of Riau, where shopping outlets are everywhere.
Shopping Hotel. Value for money. ”
I would say this is a basic hotel great value for money. Good wifi coverage all over the hotel. Our duplex room is clean and provides a city view (note that rooms on the opposite side has no windows). You can ask for hairdryer if you need it. Housekeeping should top up toilet paper promptly and provide extra roll for duplex room. Coffee powder sachets look like sugar sachets so we thought they did not provide. Hotel does not provide iron , can only pay for inexpensive laundry service if ironing is needed. Bathroom is rather small but still not a big problem. Strange that the bar fridge is actually empty though it didn't bother us. Wardrobe doors should be changed to sliding ones as it is too near to the room door and passage way is very narrow. Only slight disappointment is that we could not find extra wall plugs to charge our phones, had to plug out lamp and TV plugs to do the job. The lift is very small and has a rather strong disinfectant smell. Staff are all well trained, friendly and prompt. Their standard of English can be considered as excellent compared to the local standard in Bandung. Hotel is very centrally located. It is just a 2 min walk from Heritage Factory Outlet and many other factory outlets in Jln Riau area. It is abt half hr drive frim Bandung airport during moderate traffic conditions. Cheap and gd alarcarte lunch and dinner menu available , must try the fried kway teow, Indonesian rice set and guava juice! The breakfast buffet spread is not fantastic but the daily fried rice, fried noodle and cooked chicken or beef is good enough for a quick bite in the morning. Thankfully cooking style of these items varies daily. Either the network or the computer in business centre is unsatisfactory. Had problems sending emails. Very slow, took an hour for the email to be sent! There's a small seven,eleven shop at the ground floor. You can try the food at a good but inexpensive restaurant called D'palm behind the hotel.
Good and not so good”
Overall, I satisfy with this hotel, good location (near KFC, near a lot of factory outlet at jalan riau) and the local restaurant near the hotel is quite cheap also. However, there are some "not so good" point as well. 1. I read from other ppl's review that the hotel offer free transport from airport to hotel and vice versa. I arrange for the transport with the hotel through email and say that it's free. The admin politely reply everything has been arranged. However when I reach there, there's no one from Grand Serela picking us up, we took taxi by ourselves in the end (actually more convenient if u just took taxi, only 40000rp). I tried to arrange transport from hotel to airport when we check out, the receptionist asked us to take cab. Then after awhile, she said 45000rp if take their car. we paid 50000rp for the hotel transfer. Nothing much to complain, just saying the fact so those who need transport like us can prepare in advance. 2. The receptionist from the hotel can't speak much english, there are a lot of time the receptionist hang up our phone because they can't speak english. We try to ask for information and transportation but they don't understand so we give up in the end :)
Great location but small rooms”
my husband and i stayed at the grand serela for 4 days and 3 nights. generally pleasant except that bathroom was too small (decent size bathrooms are only available if you upgrade to the suite!!) as our room was on the second foolr which was on the same floor as the hotel gym, we had one terrible morning where we were awakened at early hours in the morning like maybe 6am or 7am due to loud music from the exercise class (the instructor was screaming away on the microphone)!! so stay far. far away from the gym!!! unless you are an early riser...overall, pleasant stay and will probably recommend friends to stay at the grand serela - value for money!
Fantastic Hotel with Amazing Staff”
Safe for a few simple glitches, I can safely say that the two nights I spent at Hotel Grand Selera was probably one of the most pleasant experiences I've had in Indonesia. At first glance, the exterior of the hotel may worry some but all concerns are allayed as soon as you enter the hotel. The staff. Probably the nicest, most pleasant group of people. Attentive, accommodating and professional. Always willing to go out of the way to make sure your needs are met. The room. Very comfortably appointed. Couldn't ask for more especially for the price range. The location. Perfect for the power shopper. The hotel is within walking distance of some of the best factory outlets in Bandung. Breakfast is included, it's quite an elaborate spread. There's a Circle K right at the lobby…convenient for those late night cravings. Or you can always order from the 24 hour room-service menu. I will certainly be back.
Very nice stay at Grand Room - Grand Serela Hotel”
Grand Serela offers something different for Grand room which is a duplex unit. The hotel location very convenience and close to shopping area. Breakfast also very good with very nice staff. Another advantage is the hotel also provide a multi plug which is required when we travel to Indonesia. Looking forward to stay at this hotel again if we manage to get special promotion since the grand room is quite expensive. For previous trip, I only pay RM610 for two nights of Grand room.
3-Star Hotel with 5-Star Service”
Hotel located nearby all the factory outlets and all of them are within walking distance in Jl Riau. Very much recommended hotel to stay in Bandung as the staffs are very helpful/polite and giving 5 stars service especially their GR Manager . Thumbs Up!
good for shopping”
really like this hotel..nice and clean. i went to bandung for shopping, and this hotel located at jalan riau..just walking distance to the factory outlet. very good, near harritage,summit, secret, stamp, and many more factory outlet.
'Great hotel location for shopping in Bandung'”
'We were in Bandung on 19/5/2011. This hotel is great location (Jln Riau) and perfect for those who want for shopping in Bandung. A lot of factory outlets around and it is walking distance. Nice food around. Hotel staff also nice and gave us room upgrade to Deluxe Room instead of Superior Room. Breakfast this hotel quite nice and a lot of Javanese food provided. The rooms quite cozy and not enough lighting (might be the lighting can be improved). Overall I`m quite satisfied with this hotel and greatly recommended for those travel to Bandung.
Good Hotel & Great location ”
This is my first stay at Grand Serela Riau Hotel. I would recommend to anyone who travels to Jakarta for business or pleasure to try it out. Centrally located and easy access to public transport. Friendly and helpful staff and most importantly they speak and understand English. The room is comfortable and cosy. Bathrooms are clean and adequate. Breakfast spray is good and they serve great coffee too! Value for money hotel!
Centrally located and near to good dining places”
Me and my colleagues went to Bandung for business meetings with some customerr. We really enjoyed during our stay in Grand Serela because it is centrally located. Very near to some great and unique restaurants with good food and ambiance, also very near to some factory outlets. You can reach those places within walking distance. I will come back for next business travel. Thank you Grand Serela