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Exterior view, Serena Buzios in Buzios
Standard Double Room, Serena Buzios in Buzios
Serena Buzios
Beach, Serena Buzios in Buzios
Beach, Serena Buzios in Buzios
Swimming pool, Serena Buzios in Buzios
Serena Buzios

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8.7

Excellent

738 reviews

738 reviews

See map
See map

8.0

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
A Gunda 680 m
Porto da Barra Buzios 790 m
Atelier Artes em Cobre Carlos Sisternas 1.4 km
Kenia 1.5 km
Deia modas e acessorios femininos 1.9 km
Orla Bardot Boardwalk 2.3 km
Bradesco 3.1 km
Patio Havana 3.4 km
Shopping N1 3.5 km
ClickNet 3.5 km

Serena Buzios

Rua Campo de Pouso 1630, Geriba, Geriba Lake, Buzios, Brazil, 28950-000 - See map

Conveniently situated in the Geriba Lake part of Buzios, this property puts you close to attractions and interesting dining options. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Front desk [24-hour]

Free Wi-Fi in all rooms!

Bar

Garden

Fitness center

Facilities

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Contactless check-in/out

Swimming pool [outdoor]

Kids club

Fitness center

Bar

Value for money7.8
Location rating8.0

Rooms available at Serena Buzios

Very good
Room comfort & quality

8

Loft
...
  • Room size: 70 m²/753 ft²
  • Balcony/terrace
  • 1 sofa bed and 2 single bed...
Enter dates to see prices
Standard Double Room
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 double bed
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Suite
...
  • Room size: 48 m²/517 ft²
  • Balcony/terrace
  • 1 double bed and 1 sofa bed
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Triple Room - Loft
...
    Enter dates to see prices
    Superior Double Room with Garden View
    ...
    • Room size: 40 m²/431 ft²
    • Garden view
    • 1 double bed and 1 sofa bed
    Enter dates to see prices
    Superior B Double Room
    ...
    • Room size: 35 m²/377 ft²
    • Shower
    • 1 double bed
    Enter dates to see prices
    Superior A Double Room
    ...
    • Room size: 25 m²/269 ft²
    • Shower
    • 1 double bed
    Enter dates to see prices
    Quadruple Room - Loft
    ...
      Enter dates to see prices
      Superior Double Room with Jacuzzi
      ...
      • Room size: 35 m²/377 ft²
      • Balcony/terrace
      • 1 double bed
      Enter dates to see prices
      SUITE Suite capacity 3
      ...
        Enter dates to see prices

        Frequently asked questions

        Is car parking available at Serena Buzios?

        Serena Buzios offers car park free of charge for all guests traveling with a automobile. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

        Does Serena Buzios have an option for contactless check-in and check-out?

        At Serena Buzios, guest visitors can take part in contactless check-in and check-out option provided by this property for your ease of use and safety.

        What are the property's policies for children's bedding at Serena Buzios?

        Serena Buzios's policy pertaining to children's bedding considers guests age 11 years and older as adults, and therefore must use an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

        What was the average room rate for Serena Buzios been in the past month?

        The average room rate for Serena Buzios in the past month is 890.34 BRL, compared to city's average of 337.1 BRL.

        What payment options are supported at Serena Buzios?

        Serena Buzios accepts up to 3, with payment card options including Visa, Cash, and MasterCard.

        What do travelers love most about Serena Buzios?

        Past visitors that stayed at Serena Buzios have given this property a rating of 9.111 for its remarkable facilities as the major highlight for their stay.

        What is the typical rating that verified Couples' have given to Serena Buzios?

        Verified couple travelers that have stayed at this property have given Serena Buzios an average rating of 8.5. You can look up on more specific customer critiques, and responses by filtering for a specific type of verified guest travelers down in the review section.

        What is the average rating that verified Families with young children have given to Serena Buzios?

        Past families with young children that have stayed at this property have given Serena Buzios an average rating of 8.7. You can look up more thorough customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

        What is the typical rating that past Families with older children have given to Serena Buzios?

        Past families with older children that have stayed at this property have given Serena Buzios an average rating of 8.2. You can search for more in depth customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

        What time is check-in and check-out at Serena Buzios?

        Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the specified hours may be charged an additional fee.

        See map

        Explore the neighborhood

        Overall rating:

        8.7

        Excellent
        738 reviews
        Cleanliness
        7.5
        Facilities
        9.1
        Location
        8.0
        Read all reviews >
        More about Serena Buzios

        More about Serena Buzios

        The stylish Serena Resort is just 100 metres from the Geriba Beach. Its rooms are decorated in a modern style with colonial touches and feature flat-screen TVs and free WiFi. Set in 6000 square metres of lush tropical gardens the Serena has an outdoor swimming pool surrounded by sun loungers and a children’s play area. The restaurant and pool bar offer a menu of typical Brazilian dishes and international cuisine. The Serena resort is just 3km from the Central Bus Station and is approximately 160 km from Rio de Janeiro.

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        Amenities and facilities

        Exceptional
        Facilities

        9.1

        Languages spoken
        • English
        • Portuguese
        • Spanish
        Internet access
        • Free Wi-Fi in all rooms!
        • Internet
        • Internet services
        • Wi-Fi in public areas
        Things to do, ways to relax
        • Fitness center
        • Garden
        • Massage
        • Solarium
        • Swimming pool [outdoor]
        • Tours
        Cleanliness and safety
        • Anti-viral cleaning products
        • Body thermometer
        • Cashless payment service
        • Doctor/nurse on call
        • First aid kit
        • Free face masks
        • Guest rooms seal after sanitization
        • Hand sanitizer
        • Hot water linen and laundry washing
        • Individually-wrapped food options
        • Physical distancing of at least 1 meter
        • Protective screens in common areas
        • Room sanitization opt-out available
        • Rooms sanitized between stays
        • Safe dining setup
        • Sanitized kitchen and tableware items
        • Shared stationery removed
        • Staff trained in safety protocol
        • Temperature check for guests and staff
        Dining, drinking, and snacking
        • Bar
        • Restaurants
        • Room service
        • Snack bar
        Services and conveniences
        • Air conditioning in public area
        • Contactless check-in/out
        • Elevator
        • Food delivery
        • Safety deposit boxes
        • Smoke-free property
        • Smoking area
        For the kids
        • Family room
        • Kids club
        • Playground
        Access
        • Front desk [24-hour]
        • Non-smoking rooms
        • Pets allowed
        Getting around
        • Car park [free of charge]

        Location

        Rua Campo de Pouso 1630, Geriba, Geriba Lake, Buzios, Brazil, 28950-000
        Excellent
        Location

        8

        Property policies

        Children and extra beds

        Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

        All children are welcome.

        Children 0-10 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 11 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • When booking more than 5 rooms, different policies and additional supplements may apply.

        Some helpful facts

        Check-in/Check-out
        • Check-in from15:00
        • Check-in until00:00
        • Check-out until12:00

        Property announcements

        The Hotel will request a credit card at the time of check-in.

        Reviews of Serena Buzios from real guests

        Provided by verified guests of Agoda
        8.0
        Very good
        Cleanliness7.5
        Facilities9.1
        Location8.0
        Room comfort and quality8.0
        Service8.0
        Value for money7.8
        High score for Buzios
        Rating
        9+ Exceptional (2)
        8-9 Excellent (2)
        7-8 Very Good (3)
        6-7 Good (0)
        <6 Below Expectation (2)
        Time of the year
        Mar - May (2)
        Jun - Aug (3)
        Sep - Nov (2)
        Dec - Feb (2)

        Show reviews that mention 

        Showing 9 verified guest comments
        2.0
        Cyren from Philippines
        Solo traveler
        Loft
        Stayed 2 nights in May 2013

        worst 5-star hotel i have stayed in my life. ”

        staff were rude and unprofessional. water was overflowing from the bathroom and receptionist called it normal

        i have stayed in a lot of 5-star hotels and hostels all over the world and this is the worst place i have stayed in my life. we booked a loft with this hotel. we chose this hotel because we wanted a 5-star service. however, the service we got was the worst service accommodation i have encountered in my life. these are the reasons why this hotel misrepresented itself as a 5-star hotel: a. water was overflowing from the bathroom down to the living room and the bed. receptionist described it as normal and changing rooms would not make a difference due to the architectural design of the hotel. the receptionist was never apologetic! b. there were bees in the breakfast buffet. i asked whether it was normal and the waiter said it was normal. i also saw some insects in the buffet food. really disgusting!! c. i asked the housekeeping to clean the room. i went out to eat and when i came back, their standard of "clean" is still dirty. d. we wanted to cancel the second night. the receptionist said she will look into it and come back to us. she never went back to us. e. we asked for the manager and we were told that the manager will be there in 5 minutes. after 15 minutes, we were told that the manager was on a meeting. after a few minutes, we were told that the manager was unavailable. f. during our stay, we asked for the assistance of the receptionist on when the shuttle will come. the receptionist told us to wait. we saw guests coming out of the hotel and we followed them. we then discovered that the shuttle was about to leave. the receptionist never told us that the shuttle was already outside considering that we were sitting in front of him. worst hotel i have stayed in my life. free shuttle services are offered at night only.

        Reviewed May 11, 2013

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        9.7
        Exceptional
        Melanie from United Kingdom
        Solo traveler
        Stayed 3 nights in February 2013

        Fabulous boutique hotel...I didn't want to leave!”

        Well equipped hotel with great services and fantastic staff.

        I had a fantastic stay at the hotel in Feb 2013. I stayed at a couple of other places in Buzios but I was pleased to return to the Serena, receiving a warm welcome when I arrived. The hotel and staff were excellent and certainly exceeded my expectations for the following reasons: The location is great as it is in a quiet, safe area, close to shops and restaurants and Geriba beach. The shuttle service that is provided free of charge to and from the centre of Buzios at night is fantastic and much appreciated by clients and the driver, Orlando, has a great rapport with guests. Orlando is also the driver for the complementary city tour. These services provided are 2 of many which sets this hotel apart from the rest, such as the section at the beach with chairs and umbrellas, the free shuttle services to the other beaches, foot massages, yoga classes. The rooms are modern and have everything you could need, the satellite TV and a DVD player with DVDs to borrow was great for me as an English person that can't understand the local TV channels! Little touches like the bathrobes and anti mist mirrors in the bathroom make your stay all the more pleasant. Free wifi is also a positive aspect. The pool and garden area is beautiful and extremely well maintained. The biggest assets though are the staff who are fabulous and all go out of their way to help you, from the security staff, restaurant staff (including the chef that speaks english) and of course the receptionists, especially for me the two girls that speak very good English. They were able to help with all my questions and requests...nothing was too much trouble at any time of the day or night, especially Maricel. All of the staff are always hardworking and when they are not helping or serving guests they are cleaning. I would highly recommend this hotel.

        Reviewed March 05, 2013

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        10.0
        Exceptional
        Arkadisuz from Poland
        Business traveler
        Loft
        Stayed 3 nights in February 2012

        very luxurious ”

        amenities in the apartment

        Very luxurious apartment. Love the one plan and designed of the floor. Especially the upper floor. Location on the Resort is conveniently located to the main attraction of Buzios

        Reviewed February 26, 2012

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        8.3
        Excellent
        frank from United States
        Couple
        Stayed 1 night in August 2010

        short stay in Buzios”

        landscaping, swimming pool, rooms above average
        rooms were fine, but a bit small.

        We got a good rate for this hotel on agoda, which made it a very nice hotel for the money we paid. but the rates change a lot, and with the seasons. If the prices went to what they publish it may be a bit expensive for the cost. Its in a nice quite location, but its a long walk to the center of town and the reasturants. One could walk to the beach however, if not carrying very much. Not a problem if one has a car. Parking is free. a nice bar and resturant on premises.

        Reviewed August 09, 2010

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        8.0
        Excellent
        Christian from Germany
        Couple
        Stayed 1 night in June 2010

        RH Serena Buzios”

        Aussenanlage, Privatsphäre.
        Kleine Zimmer, zu wenig Stauraum

        Ich kann das Hotel nur empfehlen, das Angebot ist überdurchschnittlich (u.a. Inselrundfahrt und Massage im Preis enthalten) , sehr zuvorkommendes Personal.

        Reviewed June 21, 2010

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        7.3
        Very good
        Miguel from Portugal
        Couple
        Standard Double Room
        Stayed 3 nights in April 2014

        Boa pousada, tranquila mas com mosquitos no quarto”

        Atendimento, zona piscina, transfer para o centro e praias
        Reviewed April 06, 2014

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        5.7
        Frederico from Portugal
        Solo traveler
        Stayed 4 nights in November 2011

        Staff que nos trata como familia !!”

        Staff atencioso, tour pela cidade e videos gratuitos!!!

        Em geral foi uma estadia agradável. O hotel tem um design com umas linhas modernas e uma decoração a condizer. Um jardim muito bem arranjado. Videos, internet, city tour gratuitos foram uma agradável surpresa. Um casal amigo que viajou comigo teve o azar de ficar num quarto que tinha um problema no sanitário. A direcção prontificou-se logo a tentar resolver a situação tendo trocado o quarto apenas dois dias depois mas por um quarto de categoria superior. O meu quarto, e penso que todos, tinham um leve cheiro desagradável, algo como urina. A limpeza é um ponto muito importante e que neste hotel deixa muito a desejar. Como as camas são quase ao nivel do chão encontrei muitos pêlos à volta da cama e uma aranha quase de estimação que ficou a dormir comigo. Como choveu durante quase os 4 dias que lá estive reparei que entrava agua por uma janela.

        Reviewed December 03, 2011

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        8.0
        Excellent
        Edmilson from Brazil
        Couple
        Stayed 3 nights in September 2011

        Hotel Aconchegante/tranquilidade absoluta”

        Café da manhã, Apartamento confortável, funcionários educados, boa localização

        Nossa estadia foi muito boa, não tenho o que reclamar do hotel pois fomos muito bem recebidos, o café da manhã de boa qualidade, limpeza dos apartamentos adequada, boa localização do hotel ( próximo a melhor praia de Búzios ( praia de geribá) e também pela tranquilidade e sossego ( bairro residencial), não utilizei dos translados oferecidos pelo hotel ( hotel/centro; hotel/praias) pois estava de carro alugado. Mas no geral recomendo o hotel para uma estadia tranquila e saudável.

        Reviewed September 29, 2011

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        8.8
        Excellent
        Márcia from Brazil
        Family with teens
        Loft
        Stayed 1 night in July 2018

        Lindo local”

        Há muitos serviços previstos e organizados no estabelecimento. No entanto, há um custo que não é baixo por isso. De qualquer forma, paguei com satisfação.

        Reviewed July 06, 2018

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