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Exterior view, Serena Buzios in Buzios
Standard Double Room, Serena Buzios in Buzios
a pool with a pool table and chairs in it, Serena Buzios in Buzios
Beach, Serena Buzios in Buzios
Beach, Serena Buzios in Buzios
Swimming pool, Serena Buzios in Buzios
a man is standing in front of a window, Serena Buzios in Buzios

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8.5

Excellent

637 reviews

637 reviews

See map

7.8

Very good

Location rating score

Very good location
Parking
FREE
Nearby landmarks
A Gunda 680 m
Porto da Barra Buzios 790 m
Atelier Artes em Cobre Carlos Sisternas 1.4 km
Kenia 1.5 km
Deia modas e acessorios femininos 1.9 km
Orla Bardot Boardwalk 2.3 km
Bradesco 3.1 km
Patio Havana 3.4 km
Shopping N1 3.5 km
ClickNet 3.5 km

Serena Buzios

Rua Campo de Pouso 1630, Geriba, Geriba Lake, Buzios, Brazil, 28950-000 - See map

Conveniently situated in the Geriba Lake part of Buzios, this property puts you close to attractions and interesting dining options. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Front desk [24-hour]

Complimentary WIFi in all rooms

Bar

Garden

Exercise area

Facilities

Car park

Complimentary WIFi in all rooms

Front desk [24-hour]

Contactless check-in/out

Swimming pool [outdoor]

Kids club

Exercise area

Bar

Value for money7.8
Location rating7.8

Rooms available at Serena Buzios

Very good
Room comfort & quality

8

Standard Double Room
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 double bed
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Loft
...
  • Room size: 70 m²/753 ft²
  • Balcony/terrace
  • 1 sofa bed and 2 single bed...
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Triple Loft
...
  • Room size: 70 m²/753 ft²
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Suite
...
  • Room size: 48 m²/517 ft²
  • Balcony/terrace
  • 1 double bed and 1 sofa bed
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Quadruple Loft
...
  • Room size: 70 m²/753 ft²
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Superior Double Room with Jacuzzi
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 1 double bed
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Superior Double Room with Garden View
...
  • Room size: 40 m²/431 ft²
  • Shower
  • 1 double bed and 1 sofa bed
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Superior B Double Room
...
  • Room size: 35 m²/377 ft²
  • Shower
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Superior A Double Room
...
  • Room size: 25 m²/269 ft²
  • Shower
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Junior Suite - Single Use
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Serena Buzios?

    Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

    How do I get to Serena Buzios?

    For those who wish to drive their own cars, Serena Buzios has a car park available for guests. Parking is free for guests.

    What is the smoking policy at Serena Buzios?

    Serena Buzios does not permit smoking in any of its rooms or indoor areas.

    See map

    Explore the neighborhood

    Overall rating:

    8.5

    Excellent
    637 reviews
    Cleanliness
    7.5
    Facilities
    9.3
    Location
    7.8
    Read all reviews >
    More about Serena Buzios

    More about Serena Buzios

    The stylish Serena Resort is just 100 metres from the Geriba Beach. Its rooms are decorated in a modern style with colonial touches and feature flat-screen TVs and free WiFi. Set in 6000 square metres of lush tropical gardens the Serena has an outdoor swimming pool surrounded by sun loungers and a children’s play area. The restaurant and pool bar offer a menu of typical Brazilian dishes and international cuisine. The Serena resort is just 3km from the Central Bus Station and is approximately 160 km from Rio de Janeiro.

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    Amenities and facilities
    Exceptional
    Facilities

    9.3

    Languages spoken

    • English
    • Portuguese
    • Spanish

    Internet access

    • Complimentary WIFi in all rooms
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Exercise area
    • Garden
    • Massage
    • Solarium
    • Swimming pool [outdoor]
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Cashless payment service
    • Doctor/nurse on call
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • Restaurants
    • Room service

    Services and conveniences

    • Air conditioning in public area
    • Contactless check-in/out
    • Elevator
    • Food delivery
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area

    For the kids

    • Family room
    • Kids club
    • Playground

    Access

    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed

    Getting around

    • Car park [free of charge]
    Location
    Rua Campo de Pouso 1630, Geriba, Geriba Lake, Buzios, Brazil, 28950-000
    Very good
    Location

    7.8

    Property policies
    Children and extra beds

    Extra beds vary by room. Please check each room's capacity for details.

    All children are welcome.

    Children 0-10 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 11 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking 6 or more rooms, special policies may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from15:00
    • Check-in until00:00
    • Check-out until12:00

    Reviews of Serena Buzios from real guests

    Provided by verified guests of Agoda
    7.9
    /
    10
    Very good
    Cleanliness7.5
    Facilities9.3
    Location7.8
    Room comfort and quality8.0
    Service7.8
    Value for money7.8
    High score for Buzios
    Rating
    9+ Exceptional (2)
    8-9 Excellent (2)
    7-8 Very Good (3)
    6-7 Good (0)
    <6 Below Expectation (2)
    Time of the year
    Mar - May (2)
    Jun - Aug (3)
    Sep - Nov (2)
    Dec - Feb (2)
    All guests (11)
    All room types
    All languages

    Show reviews that mention 

    Showing 9 verified guest comments
    2.0
    Cyren from Philippines
    Solo traveler
    Loft
    Stayed 2 nights in May 2013

    worst 5-star hotel i have stayed in my life. ”

    staff were rude and unprofessional. water was overflowing from the bathroom and receptionist called it normal

    i have stayed in a lot of 5-star hotels and hostels all over the world and this is the worst place i have stayed in my life. we booked a loft with this hotel. we chose this hotel because we wanted a 5-star service. however, the service we got was the worst service accommodation i have encountered in my life. these are the reasons why this hotel misrepresented itself as a 5-star hotel: a. water was overflowing from the bathroom down to the living room and the bed. receptionist described it as normal and changing rooms would not make a difference due to the architectural design of the hotel. the receptionist was never apologetic! b. there were bees in the breakfast buffet. i asked whether it was normal and the waiter said it was normal. i also saw some insects in the buffet food. really disgusting!! c. i asked the housekeeping to clean the room. i went out to eat and when i came back, their standard of "clean" is still dirty. d. we wanted to cancel the second night. the receptionist said she will look into it and come back to us. she never went back to us. e. we asked for the manager and we were told that the manager will be there in 5 minutes. after 15 minutes, we were told that the manager was on a meeting. after a few minutes, we were told that the manager was unavailable. f. during our stay, we asked for the assistance of the receptionist on when the shuttle will come. the receptionist told us to wait. we saw guests coming out of the hotel and we followed them. we then discovered that the shuttle was about to leave. the receptionist never told us that the shuttle was already outside considering that we were sitting in front of him. worst hotel i have stayed in my life. free shuttle services are offered at night only.

    Reviewed May 11, 2013

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    9.7
    Exceptional
    Melanie from United Kingdom
    Solo traveler
    Stayed 3 nights in February 2013

    Fabulous boutique hotel...I didn't want to leave!”

    Well equipped hotel with great services and fantastic staff.

    I had a fantastic stay at the hotel in Feb 2013. I stayed at a couple of other places in Buzios but I was pleased to return to the Serena, receiving a warm welcome when I arrived. The hotel and staff were excellent and certainly exceeded my expectations for the following reasons: The location is great as it is in a quiet, safe area, close to shops and restaurants and Geriba beach. The shuttle service that is provided free of charge to and from the centre of Buzios at night is fantastic and much appreciated by clients and the driver, Orlando, has a great rapport with guests. Orlando is also the driver for the complementary city tour. These services provided are 2 of many which sets this hotel apart from the rest, such as the section at the beach with chairs and umbrellas, the free shuttle services to the other beaches, foot massages, yoga classes. The rooms are modern and have everything you could need, the satellite TV and a DVD player with DVDs to borrow was great for me as an English person that can't understand the local TV channels! Little touches like the bathrobes and anti mist mirrors in the bathroom make your stay all the more pleasant. Free wifi is also a positive aspect. The pool and garden area is beautiful and extremely well maintained. The biggest assets though are the staff who are fabulous and all go out of their way to help you, from the security staff, restaurant staff (including the chef that speaks english) and of course the receptionists, especially for me the two girls that speak very good English. They were able to help with all my questions and requests...nothing was too much trouble at any time of the day or night, especially Maricel. All of the staff are always hardworking and when they are not helping or serving guests they are cleaning. I would highly recommend this hotel.

    Reviewed March 05, 2013

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    10.0
    Exceptional
    Arkadisuz from Poland
    Business traveler
    Loft
    Stayed 3 nights in February 2012

    very luxurious ”

    amenities in the apartment

    Very luxurious apartment. Love the one plan and designed of the floor. Especially the upper floor. Location on the Resort is conveniently located to the main attraction of Buzios

    Reviewed February 26, 2012

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    8.3
    Excellent
    frank from United States
    Couple
    Stayed 1 night in August 2010

    short stay in Buzios”

    landscaping, swimming pool, rooms above average
    rooms were fine, but a bit small.

    We got a good rate for this hotel on agoda, which made it a very nice hotel for the money we paid. but the rates change a lot, and with the seasons. If the prices went to what they publish it may be a bit expensive for the cost. Its in a nice quite location, but its a long walk to the center of town and the reasturants. One could walk to the beach however, if not carrying very much. Not a problem if one has a car. Parking is free. a nice bar and resturant on premises.

    Reviewed August 09, 2010

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    8.0
    Excellent
    Christian from Germany
    Couple
    Stayed 1 night in June 2010

    RH Serena Buzios”

    Aussenanlage, Privatsphäre.
    Kleine Zimmer, zu wenig Stauraum

    Ich kann das Hotel nur empfehlen, das Angebot ist überdurchschnittlich (u.a. Inselrundfahrt und Massage im Preis enthalten) , sehr zuvorkommendes Personal.

    Reviewed June 21, 2010

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    7.3
    Very good
    Miguel from Portugal
    Couple
    Standard Double Room
    Stayed 3 nights in April 2014

    Boa pousada, tranquila mas com mosquitos no quarto”

    Atendimento, zona piscina, transfer para o centro e praias
    Reviewed April 06, 2014

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    5.7
    Frederico from Portugal
    Solo traveler
    Stayed 4 nights in November 2011

    Staff que nos trata como familia !!”

    Staff atencioso, tour pela cidade e videos gratuitos!!!

    Em geral foi uma estadia agradável. O hotel tem um design com umas linhas modernas e uma decoração a condizer. Um jardim muito bem arranjado. Videos, internet, city tour gratuitos foram uma agradável surpresa. Um casal amigo que viajou comigo teve o azar de ficar num quarto que tinha um problema no sanitário. A direcção prontificou-se logo a tentar resolver a situação tendo trocado o quarto apenas dois dias depois mas por um quarto de categoria superior. O meu quarto, e penso que todos, tinham um leve cheiro desagradável, algo como urina. A limpeza é um ponto muito importante e que neste hotel deixa muito a desejar. Como as camas são quase ao nivel do chão encontrei muitos pêlos à volta da cama e uma aranha quase de estimação que ficou a dormir comigo. Como choveu durante quase os 4 dias que lá estive reparei que entrava agua por uma janela.

    Reviewed December 03, 2011

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    8.0
    Excellent
    Edmilson from Brazil
    Couple
    Stayed 3 nights in September 2011

    Hotel Aconchegante/tranquilidade absoluta”

    Café da manhã, Apartamento confortável, funcionários educados, boa localização

    Nossa estadia foi muito boa, não tenho o que reclamar do hotel pois fomos muito bem recebidos, o café da manhã de boa qualidade, limpeza dos apartamentos adequada, boa localização do hotel ( próximo a melhor praia de Búzios ( praia de geribá) e também pela tranquilidade e sossego ( bairro residencial), não utilizei dos translados oferecidos pelo hotel ( hotel/centro; hotel/praias) pois estava de carro alugado. Mas no geral recomendo o hotel para uma estadia tranquila e saudável.

    Reviewed September 29, 2011

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    8.8
    Excellent
    Márcia from Brazil
    Family with teens
    Loft
    Stayed 1 night in July 2018

    Lindo local”

    Há muitos serviços previstos e organizados no estabelecimento. No entanto, há um custo que não é baixo por isso. De qualquer forma, paguei com satisfação.

    Reviewed July 06, 2018

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