Serene Boutique Hotel & Spa
Free Wi-Fi

Serene Boutique Hotel & Spa

16-18 Bat Su Street, Hoan Kiem Dist, Hanoi city, Old Quarter, Hanoi, Vietnam, 10000
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Superior Double Room with No Window Serene Boutique Hotel & Spa
Superior Double Room with No Window
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    Serene Boutique Hotel & Spa Reviews

    9.1
    Exceptional
    /10
    (322 reviews)See what guests said
    10.0
    Exceptional

    "Lovely room, huge balcony."

    Dominick

    -

    October 6, 2018

    9.7
    Exceptional service
    Recommended by 98% of guests

    Things you’ll love about Serene Boutique Hotel & Spa

    Things you'll love

    • Airport transfer

    • Located in heart of Hanoi

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Exceptional
    Location
    9.2
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Old Quarter290 m
  • St. Joseph's Cathedral (Nha Tho Lon)700 m
  • Hoan Kiem Lake830 m
  • Hoa Lo Prison1.04 km
  • Vietnam Fine Arts Museum1.19 km
  • Ho Chi Minh Mausoleum1.28 km
  • Temple of Literature1.35 km
  • One Pillar Pagoda1.47 km
  • West Lake2.03 km
  • Vietnam Museum of Ethnology5.08 km
  • Value for money9.2
    Location rating9.2
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport4.4 km

    Rooms available at Serene Boutique Hotel & Spa

    Executive Rooms
    Executive Rooms
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Superior Twin Room with Breakfast
    Superior Twin Room with Breakfast
    ...
    • Room size: 18 m²/194 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Serene King Suite
    Serene King Suite
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 single bed and 1 double ...
    Enter dates to see prices
    Superior Double Room with No Window
    Superior Double Room with No Window
    ...
    • Room size: 18 m²/194 ft²
    • No Windows view
    • 1 double bed
    Enter dates to see prices
    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 28 m²/301 ft²
    • Street view
    • 1 queen bed or 2 single be...
    Enter dates to see prices
    Executive Double Room
    Executive Double Room
    ...
    • Room size: 22 m²/237 ft²
    • Shower
    • 1 queen bed
    Enter dates to see prices
    Honeymoon Room
    Honeymoon Room
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Double Or Twin Deluxe
    Double Or Twin Deluxe
    ...
      Enter dates to see prices
      Family Room Two Bedrooms
      Family Room Two Bedrooms
      ...
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        Have a question for Serene Boutique Hotel & Spa?

        What people love about Serene Boutique Hotel & Spa

        • 9.2
          Exceptional

          "Hotel staff were very friendly and polite."

          SOCK

          |

          December 1, 2018

        • 8.8
          Excellent

          "Good English speaking staff and all staff are friendly and provide good knowledge of tour advise."

          Wei W.

          |

          December 28, 2018

        • 9.6
          Exceptional

          "The staff at Serene are just amazing."

          Shelley

          |

          November 10, 2017

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        More about Serene Boutique Hotel & Spa

        More about Serene Boutique Hotel & Spa

        10.0
        Exceptional

        "Hotel staff were very polite and friendly."

        TEN

        |

        December 20, 2018

        An overview

        Show less

        What they offer

        9.2
        Exceptional

        "Super kind and great steff, and overall clean."

        Hyunho

        |

        November 22, 2018

        Read more reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        What to eat nearby

        Vietnamese cuisine
        Vietnamese cuisine
        Highway4 Bat Su
        20 m Vietnamese
        Vinh Loi Restaurant
        40 m Vietnamese
        Pho Co
        170 m Vietnamese
        American cuisine
        American cuisine
        Hanoi Rocks Bar
        250 m American, Bar, European
        iCream Lab
        370 m American, Australian, Vietnamese
        Prague Pub
        500 m American, Bar, Brew Pub
        Asian cuisine
        Asian cuisine
        Cha Ca Thuy Hong
        40 m Asian, Vietnamese
        Hanoi Charm Restaurant
        60 m Asian
        Slusnack
        80 m Asian, Fast food, Pizza

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show more

        Property's guest policies

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        Some helpful facts

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        Reviews of Serene Boutique Hotel & Spa from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (322)Booking.com Reviews (782)
        9.1
        /
        10
        Exceptional
        Cleanliness9.2
        Facilities8.5
        Location9.2
        Service9.7
        Value for money9.2
        All languages
        All guests (322)
        All room types

        Show reviews that mention 

        Showing 160 verified guest comments
        12345
        9.6
        Exceptional
        Melissa from Australia
        Couple
        Superior Double Room with No Window
        Stayed 3 nights in April 2019

        Great little hotel in the old quarter”

        This hotel is located in the heart of the old quarter. The staff were very attentive and did their best to make our stay comfortable. Daily fruit basket and tasty breakfast. The beef pho was amazing with the broth full of flavour. A bonus of a free afternoon tea was great also. An excellent laundry service called worldwash 2 was 2 shops down. We would recommend this hotel and would stay here again.

        Reviewed May 05, 2019
        10.0
        Exceptional
        NG from Singapore
        Couple
        Family Room
        Stayed 3 nights in April 2019

        Comfortable room with good services”

        Good and convenient location with many eating places nearby, and only a short walk to Dong Xuan wholesale market. Very friendly staff from the hotel. Rooms are big and comfortable and remarkably clean. Great breakfast served at the 8th floor. We could see their efforts to vary the asian part of the menu, offering different style of Asian dishes each day., while the American breakfast is quite standard though (salad, bread, bacon & ham, pancakes, butter cakes, etc.). Good massage services provided by the hotel. Guests enjoyed 30% off the published prices which are really a good deal not to miss. Overall we enjoyed our 3 nights stay in this little gem hotel in Hanoi.

        Reviewed April 19, 2019
        9.2
        Exceptional
        Cheewai from Singapore
        Business traveler
        Deluxe Double Room
        Stayed 2 nights in January 2019

        Friendly Staff”

        When I checked in, the lady staff was really nice and helpful, unfortunately I forgotten her name if not I would have given her a recommendation. Because of staff like that makes the hotel a wonderful place to stay. Location is near the night market place and also walkable distance from the local market.

        Reviewed February 08, 2019
        8.8
        Excellent
        Wei from Singapore
        Family with young children
        Deluxe Double Room
        Stayed 1 night in December 2018

        Friendly and warm service staff with good spread of breakfast”

        8-10 mins walking distance to night market and shopping zone. Good English speaking staff and all staff are friendly and provide good knowledge of tour advise. They also provide service to arrange tour to Halong Bay or Sapa which make ur life easier.

        Reviewed December 28, 2018
        9.6
        Exceptional
        Norizan from Singapore
        Family with teens
        Family Room
        Stayed 3 nights in December 2018

        Good Location excellent service and very clean hotel. ”

        Agoda give information of the price ! We booked family room which stated in Agoda good for 4 adults with 1 double bed & 1 single bed . However we will told by receptionist we have requested for extra bed since we are 4 peoples in a room and there is an extra charge for the extra bed like SGD $30 per night . So Agoda please provide correct information! The hotel staffs were very friendly and helpful , we were served with welcome juice and hot towel upon arrival. The cleanliness of the hotel was superb and the location was not as noisy as some other hotel . The breakfast buffet spread reasonable and you can order eggs and beef / chicken noodle soup . The hotel is very close to the local market and night market especially Fri to Sun . Overall we would recommend this hotel to everyone because the Font Desk Manager ( Male ) and his team ensure you will get the best service and satisfaction! Bravo to Serene Boutique Hotel & Spa for accommodating us.

        Reviewed December 07, 2018
        9.2
        Exceptional
        SOCK from Singapore
        Group
        Superior Twin Room with Breakfast
        Stayed 2 nights in November 2018

        Friendly Staff & Great Service ”

        Hotel staff were very friendly and polite. The manager Jenny even made an effort to remember my name and attended to our enquiries promptly. We loved the daily complimentary fruits and were surprised to see ear plugs provided in our rooms. The service was beyond what we expected for a boutique hotel.

        Reviewed December 01, 2018
        8.4
        Excellent
        Yi-Hsiu from Taiwan
        Couple
        Superior Double Room with No Window
        Stayed 1 night in April 2019

        很棒的服務,cp值高”

        The service of this hotel is excellent, especially Jenny and Zoe who help us a lot . This hotel has great breakfast and spa too.

        Reviewed May 04, 2019
        8.0
        Excellent
        Ong from Singapore
        Group
        Family Room
        Stayed 3 nights in January 2019

        Overall good experience ”

        Friendly staff, good location.

        Reviewed April 25, 2019
        8.8
        Excellent
        Rosalind from Singapore
        Group
        Superior Twin Room with Breakfast
        Stayed 6 nights in March 2019

        Friendly staff ”

        The staff is very warm hearted and it felt like home. They were always ready to recommend places for me to go and cater to my needs. Their service was top notch and i enjoyed my entire stay there. I will be back!

        Reviewed March 28, 2019
        9.6
        Exceptional
        Cassandra from Singapore
        Couple
        Superior Twin Room with Breakfast
        Stayed 1 night in October 2018

        Good location ”

        Service was superb. We had all the information we need from Jenny. The spa stayed open for us because we arrived late in Hanoi. It's in the middle of the old quarters so a lot to see. Will come back again.

        Reviewed October 13, 2018
        9.2
        Exceptional
        Saran from Mongolia
        Group
        Family Room
        Stayed 3 nights in October 2018

        Amazing service but noisy”

        Great service from the hotel staff, Sofia was exceptionally helpful. Everything in the hotel was good, beds were really comfortable. The only downside was the noise. Our room was right next to the elevator so we could hear people talking loudly through the door. Even when the window was closed, we could hear everything on the street like it was wide open. Might not be very convenient for a light sleeper.

        Reviewed October 11, 2018
        8.0
        Excellent
        Van from Canada
        Couple
        Superior Double Room with No Window
        Stayed 2 nights in October 2018

        Nice boutique hotel with excellent staff”

        Pro: staff went out of the way to help. The manager even took us to pharmacy to get medicine when my son was sick with food poison. Good location Cons: hotel is quite small so not much facilities. Breakfast is adequate but not as good as larger ones that we been to.

        Reviewed October 11, 2018
        9.6
        Exceptional
        Kenny from Australia
        Group
        Superior Twin Room with Breakfast
        Stayed 1 night in July 2018

        Excellent service and location ”

        This was my first visit to Hanoi and we stayed at the Serene Boutique Hotel & Spa. We were picked up at the airport by a very friendly guy (not sure of his name) and taken to the hotel. At the hotel we were greeted by Mia and Jack who both made us feel very special. Mia was very attentive and explained everything to us and responded very quickly to each enquirer we made. Mia was able to guide us around Old Quarter and Jack was there to greet us with a cold drink each time we returned. The room was a queen room whilst not large it was very comfortable and spotlessly clean. The bed was super comfy with lovely white linen and and great pillows. Breakfast was plentiful and tasty. Great value for money and we will definitely stay here again.

        Reviewed July 26, 2018
        8.4
        Excellent
        Man from Malaysia
        Group
        Family Room
        Stayed 4 nights in July 2018

        Wan”

        I love the way they greet guests, friendly staff, nice environment. If you have any questions on where to visit, eat or shop, you can refer to the staffs there and they are very informative. we have a little frustration on the weather ( because it was around 39-44 degrees), and the traffic was so "interesting". Breakfast is nice, variety of foods to choose, and the room is clean and nice. Even though we have problem the with aircon, but after we complained about it, it was fixed immediately and it got better. Highly recommend.

        Reviewed July 23, 2018
        9.6
        Exceptional
        sueing from Singapore
        Family with teens
        Family Room
        Stayed 2 nights in June 2018

        Excellent service”

        We had a warm reception, while waiting for our check in, they served us refreshment- drinks, fruits and snacks. Very hospitable staff at reception and breakfast. Breakfast selection was good, rooms were clean, v comfortable and of good size. Great location and love their recommendation of food n shopping places on their map. They were accommodating and extended one of our rooms for late checkout. Excellent service

        Reviewed June 24, 2018
        9.2
        Exceptional
        Priyank from Malaysia
        Family with young children
        Family Room
        Stayed 2 nights in January 2019

        Great hotel with good location”

        Great hotel with good location. In old quarters area. Near to west lake. good breakfast with spread of vegetarian and others. We requested for vegetarian fried rice and soups and they helped us with it. Helped us with pickup from airport as well great service. Value for money.

        Reviewed February 03, 2019
        9.6
        Exceptional
        SANDRA from United Kingdom
        Couple
        Executive Rooms
        Stayed 4 nights in January 2019

        Great hotel ”

        The hotel is in a good position in the old town.The staff are very friendly & give advise on restaurants & local activities. The rooms are clean & beds comfy. The breakfast is ok & we were pleased with our stay.

        Reviewed January 31, 2019
        10.0
        Exceptional
        Ricardo from Singapore
        Family with teens
        Family Room
        Stayed 4 nights in December 2018

        Believe the review scores for this boutique hotel.. Worth your money.”

        Probably the best boutique hotel I've ever been in. Nice room (family suite), great food (breakfast buffet and the dinners we had when we got lazy), exceptional staff on every floor for whatever they are serving you (seriously), and excellent value for money (just based on the overall experience). If I had to nitpick then... I ran 8-9km every morning before 6am and can smell onions coming through the main lobby, and our last night the noise outside was getting into our room. But its not their fault because, its in the Old Quarter and there's delicious food on every sidewalk and the vendors are preparing of course, and then whole of Hanoi went crazy after Vietnam beat The Philippines to get to the finals of the AFF Suzuki cup and the other nights were not a problem.

        Reviewed December 07, 2018
        8.0
        Excellent
        jin from Malaysia
        Couple
        Superior Double Room with No Window
        Stayed 2 nights in March 2019

        Good location”

        We had a pleasant stay. However should choose the room with window

        Reviewed April 05, 2019
        10.0
        Exceptional
        Wai from Malaysia
        Family with teens
        Family Room
        Stayed 2 nights in April 2018

        Friendly Staff and Nice Location”

        All the staff are very friendly and lovely. You feel warm in the hotel with the passion of staff. Near to weekend night market and the riverside. The only weird thing is hotel lock at the midnight. We went to night market and back around 1am the main door is lock and hotel lights is off even the main entrance light. Luckily knock the door can get the staff open the door.

        Reviewed May 08, 2018
        12345
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        Serene Boutique Hotel & Spa
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        • Exceptional location
        • Old Quarter
        • Hanoi Railway Station is within 1.37 km