"Lovely room, huge balcony."
October 6, 2018
Located in heart of Hanoi
Free Wi-Fi in all rooms!
|Value for money||9.2|
|Nearest airport||Gia Lam Airport (VVGL)|
|Distance to airport||4.4 km|
"Hotel staff were very friendly and polite."
December 1, 2018
"Good English speaking staff and all staff are friendly and provide good knowledge of tour advise."
December 28, 2018
"The staff at Serene are just amazing."
November 10, 2017
"Hotel staff were very polite and friendly."
December 20, 2018
Ideal for fun and relaxation, Serene Boutique Hotel & Spa is located in the Old Quarter area of Hanoi. From here, guests can make the most of all that the lively city has to offer. With its convenient location, the property offers easy access to the city's must-see destinations.
Serene Boutique Hotel & Spa offers impeccable service and all the essential amenities to invigorate the weary traveler. Facilities like free Wi-Fi in all rooms, 24-hour room service, 24-hour security, fireplace, private check in/check out are readily available for the convenience of each guest.
Serene Boutique Hotel & Spa is home to 36 guestrooms. All are tastefully furnished, and many even provide such comforts as locker, closet, complimentary tea, humidifier, towels. The property's host of recreational offerings ensures you have plenty to do during your stay. Serene Boutique Hotel & Spa is an ideal place of stay for travelers seeking charm, comfort, and convenience in Hanoi.
"Super kind and great steff, and overall clean."
November 22, 2018
Children and extra beds
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-6 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Great little hotel in the old quarter”
This hotel is located in the heart of the old quarter. The staff were very attentive and did their best to make our stay comfortable. Daily fruit basket and tasty breakfast. The beef pho was amazing with the broth full of flavour. A bonus of a free afternoon tea was great also. An excellent laundry service called worldwash 2 was 2 shops down. We would recommend this hotel and would stay here again.
Comfortable room with good services”
Good and convenient location with many eating places nearby, and only a short walk to Dong Xuan wholesale market. Very friendly staff from the hotel. Rooms are big and comfortable and remarkably clean. Great breakfast served at the 8th floor. We could see their efforts to vary the asian part of the menu, offering different style of Asian dishes each day., while the American breakfast is quite standard though (salad, bread, bacon & ham, pancakes, butter cakes, etc.). Good massage services provided by the hotel. Guests enjoyed 30% off the published prices which are really a good deal not to miss. Overall we enjoyed our 3 nights stay in this little gem hotel in Hanoi.
When I checked in, the lady staff was really nice and helpful, unfortunately I forgotten her name if not I would have given her a recommendation. Because of staff like that makes the hotel a wonderful place to stay. Location is near the night market place and also walkable distance from the local market.
Friendly and warm service staff with good spread of breakfast”
8-10 mins walking distance to night market and shopping zone. Good English speaking staff and all staff are friendly and provide good knowledge of tour advise. They also provide service to arrange tour to Halong Bay or Sapa which make ur life easier.
Good Location excellent service and very clean hotel. ”
Agoda give information of the price ! We booked family room which stated in Agoda good for 4 adults with 1 double bed & 1 single bed . However we will told by receptionist we have requested for extra bed since we are 4 peoples in a room and there is an extra charge for the extra bed like SGD $30 per night . So Agoda please provide correct information! The hotel staffs were very friendly and helpful , we were served with welcome juice and hot towel upon arrival. The cleanliness of the hotel was superb and the location was not as noisy as some other hotel . The breakfast buffet spread reasonable and you can order eggs and beef / chicken noodle soup . The hotel is very close to the local market and night market especially Fri to Sun . Overall we would recommend this hotel to everyone because the Font Desk Manager ( Male ) and his team ensure you will get the best service and satisfaction! Bravo to Serene Boutique Hotel & Spa for accommodating us.
Friendly Staff & Great Service ”
Hotel staff were very friendly and polite. The manager Jenny even made an effort to remember my name and attended to our enquiries promptly. We loved the daily complimentary fruits and were surprised to see ear plugs provided in our rooms. The service was beyond what we expected for a boutique hotel.
The service of this hotel is excellent, especially Jenny and Zoe who help us a lot . This hotel has great breakfast and spa too.
Overall good experience ”
Friendly staff, good location.
Friendly staff ”
The staff is very warm hearted and it felt like home. They were always ready to recommend places for me to go and cater to my needs. Their service was top notch and i enjoyed my entire stay there. I will be back!
Good location ”
Service was superb. We had all the information we need from Jenny. The spa stayed open for us because we arrived late in Hanoi. It's in the middle of the old quarters so a lot to see. Will come back again.
Amazing service but noisy”
Great service from the hotel staff, Sofia was exceptionally helpful. Everything in the hotel was good, beds were really comfortable. The only downside was the noise. Our room was right next to the elevator so we could hear people talking loudly through the door. Even when the window was closed, we could hear everything on the street like it was wide open. Might not be very convenient for a light sleeper.
Nice boutique hotel with excellent staff”
Pro: staff went out of the way to help. The manager even took us to pharmacy to get medicine when my son was sick with food poison. Good location Cons: hotel is quite small so not much facilities. Breakfast is adequate but not as good as larger ones that we been to.
Excellent service and location ”
This was my first visit to Hanoi and we stayed at the Serene Boutique Hotel & Spa. We were picked up at the airport by a very friendly guy (not sure of his name) and taken to the hotel. At the hotel we were greeted by Mia and Jack who both made us feel very special. Mia was very attentive and explained everything to us and responded very quickly to each enquirer we made. Mia was able to guide us around Old Quarter and Jack was there to greet us with a cold drink each time we returned. The room was a queen room whilst not large it was very comfortable and spotlessly clean. The bed was super comfy with lovely white linen and and great pillows. Breakfast was plentiful and tasty. Great value for money and we will definitely stay here again.
I love the way they greet guests, friendly staff, nice environment. If you have any questions on where to visit, eat or shop, you can refer to the staffs there and they are very informative. we have a little frustration on the weather ( because it was around 39-44 degrees), and the traffic was so "interesting". Breakfast is nice, variety of foods to choose, and the room is clean and nice. Even though we have problem the with aircon, but after we complained about it, it was fixed immediately and it got better. Highly recommend.
We had a warm reception, while waiting for our check in, they served us refreshment- drinks, fruits and snacks. Very hospitable staff at reception and breakfast. Breakfast selection was good, rooms were clean, v comfortable and of good size. Great location and love their recommendation of food n shopping places on their map. They were accommodating and extended one of our rooms for late checkout. Excellent service
Great hotel with good location”
Great hotel with good location. In old quarters area. Near to west lake. good breakfast with spread of vegetarian and others. We requested for vegetarian fried rice and soups and they helped us with it. Helped us with pickup from airport as well great service. Value for money.
Great hotel ”
The hotel is in a good position in the old town.The staff are very friendly & give advise on restaurants & local activities. The rooms are clean & beds comfy. The breakfast is ok & we were pleased with our stay.
Believe the review scores for this boutique hotel.. Worth your money.”
Probably the best boutique hotel I've ever been in. Nice room (family suite), great food (breakfast buffet and the dinners we had when we got lazy), exceptional staff on every floor for whatever they are serving you (seriously), and excellent value for money (just based on the overall experience). If I had to nitpick then... I ran 8-9km every morning before 6am and can smell onions coming through the main lobby, and our last night the noise outside was getting into our room. But its not their fault because, its in the Old Quarter and there's delicious food on every sidewalk and the vendors are preparing of course, and then whole of Hanoi went crazy after Vietnam beat The Philippines to get to the finals of the AFF Suzuki cup and the other nights were not a problem.
We had a pleasant stay. However should choose the room with window
Friendly Staff and Nice Location”
All the staff are very friendly and lovely. You feel warm in the hotel with the passion of staff. Near to weekend night market and the riverside. The only weird thing is hotel lock at the midnight. We went to night market and back around 1am the main door is lock and hotel lights is off even the main entrance light. Luckily knock the door can get the staff open the door.
Serene Boutique Hotel & Spa
Hoan Kiem District