9.1
Exceptional
/10
(920 reviews)See what guests said
Highly rated by guests – 81% would recommend
Highly rated by guests – 81% would recommend
Breakfast24
Housekeeping23
24-hour front desk3
See map
9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Popular landmarks
Nam Tailor 130 m
Halong Bay Day Tours 180 m
Evan Journey - Day Tours 190 m
Pharmacy 190 m
Houng Sen 200 m
Duc Nhan Tailor 210 m
Ho Guom Audio 220 m
Chua Cau Đong 250 m
Night Market 270 m
Miniso 270 m
Nearby landmarks
Old Quarter 350 m
St. Joseph's Cathedral 720 m
Vietnam Military History Museum 810 m
Hoa Lo Prison 1.1 km
Ho Chi Minh Mausoleum 1.34 km
Vietnamese Women's Museum 1.39 km
Presidential Palace Historical Site 1.42 km
One Pillar Pagoda 1.44 km
Temple of Literature & National University 1.55 km
Vietnam Museum of Ethnology 5 km
Serene Boutique Hotel & Spa

"It is a very nice hotel in a great location at a good price."

Shelley - November 9, 2017
 Serene Boutique Hotel & Spa
Lobby Serene Boutique Hotel & Spa
Lobby Serene Boutique Hotel & Spa
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Free Wi-Fi

Serene Boutique Hotel & Spa

16-18 Bat Su Street, Hoan Kiem Dist, Hanoi city, Old Quarter, Hanoi, Vietnam, 10000 - See map
Property highlights
Check-in/out [express]
Hassle-free check in
Close to Old Quarter
Within 350 m of property
  • Airport transfer

  • Located in heart of Hanoi

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Your dates are popular among travelersUsers are booking a place in Hanoi every 7 minutes on Agoda.com
Value for money9.2
Location rating9.2
Nearest airportGia Lam Airport (VVGL)
Distance to airport4.4 km

Rooms available at Serene Boutique Hotel & Spa

Executive Rooms
Executive Rooms
...
  • Room size: 23 m²/248 ft²
  • City view
  • 1 double bed
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Superior Twin Room with Breakfast
Superior Twin Room with Breakfast
...
  • Room size: 18 m²/194 ft²
  • Non-smoking
  • 2 single beds
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Serene King Suite
Serene King Suite
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 double bed
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Family Room
Family Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 single bed and 1 double b...
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Superior Double Room with No Window
Superior Double Room with No Window
...
  • Room size: 18 m²/194 ft²
  • No Windows view
  • 1 double bed
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Deluxe Double Room
Deluxe Double Room
...
  • Room size: 28 m²/301 ft²
  • Street view
  • 1 queen bed or 2 single bed...
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King Suite with Balcony
King Suite with Balcony
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 1 king bed
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Superior Double Room
Superior Double Room
...
  • Room size: 18 m²/194 ft²
  • Balcony/terrace
  • 1 queen bed
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Honeymoon Room
Honeymoon Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 double bed
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Superior Twin Room
Superior Twin Room
...
  • Room size: 18 m²/194 ft²
  • Shower
  • 2 single beds
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What people love about Serene Boutique Hotel & Spa

  • 10.0
    Exceptional
    Staff 

    "Hotel staff were very polite and friendly."

    TEN

    |

    December 20, 2018

  • 10.0
    Exceptional
    Cleanliness

    "Good location and room are clean and big."

    TEN

    |

    December 20, 2018

  • 9.2
    Exceptional

    "Highly recommend staying at this hotel."

    Angela

    |

    November 23, 2019

Property ranking|Compared to 3,054 Hanoi properties
See all rankings
Service score
9.6/10
Value for money score
9.2/10
Cleanliness score
9.2/10
Couples review score
9.2/10
Better than
98
%
of Hanoi properties
Better than
97
%
of Hanoi properties
Better than
97
%
of Hanoi properties
Better than
97
%
of Hanoi properties
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Overall rating:
9.1
Exceptional
920 reviews
Cleanliness
9.2
Facilities
8.5
Location
9.2
Read all reviews >
What travelers say they love:
Probably the best boutique hotel I've ever been in.
Ricardo from Singapore
Family with older children
More about Serene Boutique Hotel & Spa

More about Serene Boutique Hotel & Spa

Ideal for fun and relaxation, Serene Boutique Hotel & Spa is located in the Old Quarter area of Hanoi. From here, guests can make the most of all that the lively city has to offer. With its convenient location, the property offers easy access to the city's must-see destinations.

Serene Boutique Hotel & Spa offers impeccable service and all the essential amenities to invigorate the weary traveler. Facilities like free Wi-Fi in all rooms, 24-hour room service, 24-hour security, fireplace, private check in/check out are readily available for the convenience of each guest.

Serene Boutique Hotel & Spa is home to 36 guestrooms. All are tastefully furnished, and many even provide such comforts as locker, closet, complimentary tea, humidifier, towels. The property's host of recreational offerings ensures you have plenty to do during your stay. Serene Boutique Hotel & Spa is an ideal place of stay for travelers seeking charm, comfort, and convenience in Hanoi.

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Most talked about facilities

Breakfast
21 mentions
Housekeeping
19 mentions
Food & Dining
4 mentions

What they offer

10.0
Exceptional
Breakfast

"Breakfast and tea time is prefect, nice service."

Hui

|

November 4, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Vegetarian

Restaurants on site

Serene Cuisine Restaurant
Cuisine:Asian, European, Vietnamese
Menu:Buffet, A-la-carte

Nearby restaurants

Vietnamese cuisine
Vietnamese cuisine
Highway4 Bat Su
20 m Vietnamese
Vinh Loi Restaurant
40 m Vietnamese
Pho Co
170 m Vietnamese
American cuisine
American cuisine
Hanoi Rocks Bar
250 m American, Bar, European
iCream Lab
370 m American, Australian, Vietnamese
Prague Pub
500 m American, Bar, Brew Pub
Asian cuisine
Asian cuisine
Cha Ca Thuy Hong
40 m Asian, Vietnamese
Hanoi Charm Restaurant
60 m Asian
Slusnack
80 m Asian, Fast food, Pizza

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Serene Boutique Hotel & Spa from real guests

Overall rating
9.1
Exceptional
From 920 reviews
9.4Service
9.2Cleanliness
9.2Location
Agoda Reviews (372)Booking.com Reviews (548)
Rating via Agoda9.1
/
10
Exceptional
Cleanliness9.2
Facilities8.5
Location9.2
Service9.6
Value for money9.2
High score for Hanoi
Rating
9+ Exceptional (131)
8-9 Excellent (25)
7-8 Very Good (21)
6-7 Good (2)
<6 Below Expectation (1)
Time of the year
Mar - May (42)
Jun - Aug (46)
Sep - Nov (56)
Dec - Feb (36)
Don't miss out!Users are booking a place in Hanoi every 7 minutes on Agoda.com
All guests (372)
All room types
All languages

Show reviews that mention 

Showing 180 verified guest comments
12345
10.0
Exceptional
Harpreet from United Kingdom
Solo traveler
Superior Twin Room with Breakfast
Stayed 2 nights in October 2017

Hidden Gem!! ”

I stayed at this hotel in October 2017 whilst travelling around South East Asia. I had originally booked for 3 nights but booked an extra two nights. I admit as the taxi as driving us up to the hotel I wondered what had let myself in for. The hotel is in a very buzzy part of Hanoi near the old quarter. This hotel almost felt out of place in the location as the surrounding buildings were not of the same standard. However, I thoroughly enjoyed my stay! The rooms and facilities are kept to a very high standard and are extremely clean! Great breakfast options. All the staff are extremely warm and friendly - they even remember all the guests names! I felt the staff really went out of their way to look after me as I was travelling alone. I was made to feel very welcome and that is what made my stay in Hanoi so memorable. I especially would like to send a special thank Cyndia for all of her help in ensuring my stay was as comfortable as possible and for also arranging the rest of my trip in Vietnam. Cyndia is an asset to the hotel. Thank you very much Cyndia! Absolutely loved my stay at the Serene Boutique Hotel <3 I wouldn’t hesitate to book this hotel again. Thank you again to all the staff :)

Reviewed November 09, 2017
9.6
Exceptional
Woei from Singapore
Couple
Executive Rooms
Stayed 4 nights in November 2017

Pleasant stay!”

The stay with Serene Boutique Hotel was lovely and pleasant. I would have to say that I have received 5 star service though they are not a 5 star hotel. They made the effort to remember their guests’ names and even though they didn’t managed to, they still remember us. Thumbs up to their wonderful service and staffs! We were happy with our room and there were daily complimentary fruits. Toilet was clean and well maintained. Spacious for 2. Location was good since located within the old quarter. It was also within walking distances to the Hanoi night market which happens during the weekends, and also other attractions. Local food stalls are also within walking distance. Buffet breakfast was good though spread are not much. My favourite was their congee and scramble eggs! There are also in house pho to be order each time. Overall, my husband and i had a wonderful experience staying in Serene boutique hotel. Thanks! :)

Reviewed December 05, 2017
9.6
Exceptional
Kenny from Australia
Group
Superior Twin Room with Breakfast
Stayed 1 night in July 2018

Excellent service and location ”

This was my first visit to Hanoi and we stayed at the Serene Boutique Hotel & Spa. We were picked up at the airport by a very friendly guy (not sure of his name) and taken to the hotel. At the hotel we were greeted by Mia and Jack who both made us feel very special. Mia was very attentive and explained everything to us and responded very quickly to each enquirer we made. Mia was able to guide us around Old Quarter and Jack was there to greet us with a cold drink each time we returned. The room was a queen room whilst not large it was very comfortable and spotlessly clean. The bed was super comfy with lovely white linen and and great pillows. Breakfast was plentiful and tasty. Great value for money and we will definitely stay here again.

Reviewed July 26, 2018
10.0
Exceptional
NEO from Singapore
Couple
Deluxe Double Room
Stayed 3 nights in March 2018

Honeymoon Trip”

Wonderful experience at Serene Boutique Hotel. As this is the first time I am in Vietnam, they had helped me counter the language barriers and also mingled through my way in the Old Quarters as it feels like a maze at times. Before the trip, they had contacted my via email and I had also told them that this is a honeymoon trip. From there, they had planned a surprise for me and my wife with a decorated room with wine and cake. During the trip, we had a little issue with contacting the local operator which we had book for a day tour. They helped us wholeheartedly and contacted the local operator for me and my wife even the day tour is not booked through them. Breakfast at Serene Boutique Hotel is wonderful with the Pho Ga (Vietnam Chicken Noodle) . It is prepared upon request therefore it will be hot and tasty when it reaches our table. I will rate this hotel with full marks and strongly recommend this hotel for all travelers!!!

Reviewed April 05, 2018
9.2
Exceptional
Bronwyn from Australia
Couple
Serene King Suite
Stayed 7 nights in December 2017

Serene Boutique Hotel is fabulous!”

Although located slap bang in the middle of the old quarter, once you get into the hotel all the street activity and traffic noise is left behind. We were on the 7th floor with a balcony which was a perfect place to relax above the streets of Hanoi. The staff are amazing and genuinely warm and go out of their way to make your stay as comfortable as possible. A big hello to Cyndia and the restaurant crew (who welcomed us to breakfast each morning and helped us learn Vietnamese words) and to Hue, Rose, Jenny, Sarah and the other terrific reception staff who were always smiling and helpful. We had a great time and would definitely recommend Serene Boutique Hotel. We'll stay again when we go back to Hanoi.

Reviewed December 24, 2017
9.6
Exceptional
Norizan from Singapore
Family with teens
Family Room
Stayed 3 nights in December 2018

Good Location excellent service and very clean hotel. ”

Agoda give information of the price ! We booked family room which stated in Agoda good for 4 adults with 1 double bed & 1 single bed . However we will told by receptionist we have requested for extra bed since we are 4 peoples in a room and there is an extra charge for the extra bed like SGD $30 per night . So Agoda please provide correct information! The hotel staffs were very friendly and helpful , we were served with welcome juice and hot towel upon arrival. The cleanliness of the hotel was superb and the location was not as noisy as some other hotel . The breakfast buffet spread reasonable and you can order eggs and beef / chicken noodle soup . The hotel is very close to the local market and night market especially Fri to Sun . Overall we would recommend this hotel to everyone because the Font Desk Manager ( Male ) and his team ensure you will get the best service and satisfaction! Bravo to Serene Boutique Hotel & Spa for accommodating us.

Reviewed December 07, 2018
9.6
Exceptional
Jean from Indonesia
Group
Executive Rooms
Stayed 3 nights in June 2017

Great and Convinient Hotel at Hanoi”

Clean, neat, convinient and comfortable hotel. The best for its class. Warm, friendly and great service minded Manager and Staffs make us feel like home. This is the special and strongest point. Keep it up or be better. It's location near center of city really give big advantages to know Hanoi city well. It's my first trip to Hanoi and if I have a chance to visit again, Serene Boutique & Spa Hotel will definitely be my first choice. Thank you very much for your big contribution of unforgetable moments at Hanoi.

Reviewed June 27, 2017
10.0
Exceptional
Ricardo from Singapore
Family with teens
Family Room
Stayed 4 nights in December 2018

Believe the review scores for this boutique hotel.. Worth your money.”

Probably the best boutique hotel I've ever been in. Nice room (family suite), great food (breakfast buffet and the dinners we had when we got lazy), exceptional staff on every floor for whatever they are serving you (seriously), and excellent value for money (just based on the overall experience). If I had to nitpick then... I ran 8-9km every morning before 6am and can smell onions coming through the main lobby, and our last night the noise outside was getting into our room. But its not their fault because, its in the Old Quarter and there's delicious food on every sidewalk and the vendors are preparing of course, and then whole of Hanoi went crazy after Vietnam beat The Philippines to get to the finals of the AFF Suzuki cup and the other nights were not a problem.

Reviewed December 07, 2018
8.8
Excellent
Poh from Singapore
Couple
Honeymoon Room
Stayed 1 night in August 2018

Excellent, nice and clean, perfect strongly recommended ”

I book my stay to serene boutique via Agoda, this is very impression,I can said serene boutique really provide very fast and excellent service, via Agoda I choose to stay at serene honeymoon type, after getting booking I response from Jenny and she aware that I m celebrate my anniversary at their hotel, with her hard work, while I step in my hotel room, I m very impressive and very touching with their nice decoration for my room, with cake and wine. With my sincerity I would like to greet millions thanks to Jenny and all serene staff, I have my pleasant, nice stay and unforgettable memory. Thanks again to serene not forgetting Agoda too, wish u all the best ... cheers

Reviewed August 20, 2018
10.0
Exceptional
JINHAN from South Korea
Group
Family Room
Stayed 3 nights in April 2018

It is really great hotel where I have ever been to”

The strength of this hotel was location which is located in the centre of Hanoi and the attitude of the staff was very nice. Plus the room was also nice and tidy. If I have chance to visit Hanoi, I would stay at Serene Boutique Hotel in Hanoi. I recommend this hotel absolutely 100%

Reviewed April 22, 2018
10.0
Exceptional
Rui from Portugal
Group
Family Room
Stayed 4 nights in July 2017

Very nice hotel!”

First of all, Cyndia is an excellent hostess and all the staff, like Cyndia, are very friendly and always available. Anything you need, just ask and your request will be satisfied. The hotel is on a busy but very typical street in the heart of Hanoi, close to anywhere. The rooms are very clean and spacious with many amenities such as safe box, bath slippers, kettle, tea, coffee and bottled water. Breakfast is generous and includes bread, cheese, ham, juices, yogurt, coffee and scrambled eggs. If we return to Hanoi, we will certainly choose Serene again! Thank you Cyndia and everyone!

Reviewed August 28, 2017
9.2
Exceptional
Mary from Philippines
Solo traveler
Superior Twin Room with Breakfast
Stayed 2 nights in March 2018

Cozy small hotel”

I was surprised how Serene Boutique Hotel looked liked. The price was so reasonable and the rooms are so nicely set-up and are clean. The staff are so friendly and helpful. Location is also good. Lastly, they give you fresh fruits everyday.

Reviewed March 29, 2018
10.0
Exceptional
NG from Singapore
Couple
Family Room
Stayed 3 nights in April 2019

Comfortable room with good services”

Good and convenient location with many eating places nearby, and only a short walk to Dong Xuan wholesale market. Very friendly staff from the hotel. Rooms are big and comfortable and remarkably clean. Great breakfast served at the 8th floor. We could see their efforts to vary the asian part of the menu, offering different style of Asian dishes each day., while the American breakfast is quite standard though (salad, bread, bacon & ham, pancakes, butter cakes, etc.). Good massage services provided by the hotel. Guests enjoyed 30% off the published prices which are really a good deal not to miss. Overall we enjoyed our 3 nights stay in this little gem hotel in Hanoi.

Reviewed April 19, 2019
9.6
Exceptional
PATRICIA from Ecuador
Couple
Deluxe Double Room
Stayed 3 nights in April 2018

Nice small hotel in old quarter”

Very clean, nice rooms. Excellent breakfast buffet. Even though the hotel is in the old quarter which is a very busy, noisy and hectic area, you can't hear a thing in the rooms. They also have a lovely spa which we used almost every day. It was a very good choice. Staff are great. We highly recommend the hotel.

Reviewed April 25, 2018
10.0
Exceptional
Susantha from Sri Lanka
Family with young children
Family Room
Stayed 1 night in August 2017

Exceptional”

EXCELLENT SERVICE Jenny, Danny, Serene From front office staff were fantastic. Nothing impossible. They do everything. Hotel is small. But you can forget every negative points with their smile and great hospitality. I stayed in many five star class hotels around the world and this was the best service I ever had and unforgettable. If you would like to come to Hanoi book this hotel. Fantastic, I don't know how to recommend them. Thanks Jrnny, Danny, Sharone.

Reviewed August 17, 2017
10.0
Exceptional
Juan-Luis from Spain
Solo traveler
Superior Twin Room with Breakfast
Stayed 4 nights in January 2019

Amazing staff from the minute you arrive. Great location and value for money.”

The staff were so welcoming and helpful it makes a brilliant first impression as you arrive tired from a flight from Europe. The rooms are great, beds comfortable and very clean rooms. Breakfast in the top floor restaurant offers a great choice and the staff again are so welcoming and helpful, nothing is too much trouble and they go towards starting your day well. I would recommend this hotel to anyone wanting an authentic stay in Hanoi, the spa also offers great value services, the 1 hour foot massage after a long day of sightseeing is amazing!

Reviewed July 03, 2019
10.0
Exceptional
Caleb from Singapore
Group
Family Room
Stayed 1 night in November 2017

Perfect Hotel”

This hotel is conveniently located in the Old Quarter and all the good restaurants and attractions are within walking distance of the hotel. For places a bit further out Uber is a good choice. I had my 7 day itinerary planned out and booked by the hotel (Halong Bay cruise, sapa trekking and a day trip to Ninh Binh). Rose and her team of colleagues were exceptional in planning and executing this whole trip. The breakfast buffet was fantastic as well, great selection of pastries and Vietnamese food and the egg station was a plus too!! This hotel is really value for money - look no further!!!

Reviewed November 26, 2017
10.0
Exceptional
goutam from Singapore
Couple
Superior Twin Room with Breakfast
Stayed 1 night in February 2018

Good Stay with exceptional staff”

We stayed for a day at this wonderful hotel for a day before we went on Halong Bay Cruise. Staff was very helpful guiding us to nearby places to visit.Would like to heartily thank Jenny and Rose again for their advise.Its the personal attention provided to individual guest which makes hotel a great stay.Located centrally in Old Quarter, all attractions are nearby.They helped us in booking tickets for the Water Puppet show as well.Also they they let us keep our bags for few hours before we flew to Danang at the end of our Halong bay tour.We tasted awesome PHO at the hotel restaurant as well.All in all a very good place to stay !!!

Reviewed March 16, 2018
9.6
Exceptional
Shelley from New Zealand
Business traveler
Superior Double Room with No Window
Stayed 4 nights in October 2017

Friendly and helpful staff - top hotel”

The staff at Serene are just amazing. They are so welcoming and do everything they can to look after you - they just go the extra mile, which made my visit to Hanoi so pleasurable. It is a very nice hotel in a great location at a good price. Highly recommended

Reviewed November 10, 2017
9.6
Exceptional
Sock from Singapore
Family with young children
Executive Rooms
Stayed 4 nights in September 2017

Location!”

Serene Boutique & Spa is located at a really great place! The service staff made the effort of remembering every guest names which is recommendated. The breakfast is great for us as well. Will come and stay again

Reviewed September 06, 2017
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