Travelling to Vietnam? Read all updated requirements before you book.

9.1

Exceptional
2.0% this month
/10
(385 reviews)See what guests said
Highly rated by guests – 86% would recommend
Breakfast24
Housekeeping23
24-hour front desk3
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Nam Tailor

130 m

Halong Bay Day Tours

180 m

Evan Journey - Day Tours

190 m

Houng Sen

200 m

Duc Nhan Tailor

210 m

Popular landmarks
Old Quarter

350 m

St. Joseph's Cathedral

720 m

Vietnam Military History Museum

810 m

Hoa Lo Prison

1.1 km

Ho Chi Minh Mausoleum

1.3 km

Closest landmarks
Motorbike parking (Pho Hang But)

30 m

Pharmacy

190 m

Museum Of Independence

300 m

Al Nour Mosque

320 m

Bia Hoi 68 Hang Quat

320 m

Serene Boutique Hotel & Spa

"The room is very clean and see why they say this hotel is the cleaniest hotel in old quarter."

Dae-sung - April 13, 2022
 Serene Boutique Hotel & Spa
Lobby Serene Boutique Hotel & Spa
Lobby Serene Boutique Hotel & Spa
See all 117 photos

Removed from saved list

Serene Boutique Hotel & Spa

16-18 Bat Su Street, Hoan Kiem Dist, Hanoi city, Old Quarter, Hanoi, Vietnam, 10000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Old Quarter, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Old Quarter. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and steamroom on-site.

Show more

Attention

This property is in high demand!

4 travelers have booked today.

  • Airport transfer

  • Located in heart of Hanoi

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Value for money9.2
Location rating9.2
Nearest airportGia Lam Airport (NULL)
Distance to airport4.4 km

Rooms available at Serene Boutique Hotel & Spa

Family Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 single bed and 1 double b...
Enter dates to see prices
Executive Rooms
...
  • Room size: 23 m²/248 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 28 m²/301 ft²
  • Street view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Serene King Suite
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Twin Room with Breakfast
...
  • Room size: 18 m²/194 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Superior Double Room with No Window
...
  • Room size: 18 m²/194 ft²
  • No Windows view
  • 1 double bed
Enter dates to see prices
King Suite with Balcony
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 18 m²/194 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Superior Double Room
...
  • Room size: 18 m²/194 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Honeymoon Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Serene Boutique Hotel & Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Serene Boutique Hotel & Spa?

Serene Boutique Hotel & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 18 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Serene Boutique Hotel & Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Serene Boutique Hotel & Spa has a car park that's close to the hotel. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Serene Boutique Hotel & Spa?

Serene Boutique Hotel & Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Serene Boutique Hotel & Spa?

Serene Boutique Hotel & Spa’s neighborhood is Old Quarter which includes popular restaurants such as Highway4 Bat Su, Cha Ca Thuy Hong and Vinh Loi Restaurant.

What popular shopping places are close to Serene Boutique Hotel & Spa?

Shopping options in Serene Boutique Hotel & Spa’s Old Quarter neighborhood include Night Market, Nam Tailor and Houng Sen.

What are popular attractions near Serene Boutique Hotel & Spa?

Serene Boutique Hotel & Spa’s location in the Old Quarter neighborhood makes it close to famous attractions including Old Quarter, Ancient House and Ta Hien Street.

What popular natural sightseeing spots are close to Serene Boutique Hotel & Spa?

Serene Boutique Hotel & Spa’s nearby natural sights include Travel Agent Hanoi located in the same Old Quarter area.

Show more questions
See map

Explore the neighborhood

What people love about Serene Boutique Hotel & Spa

  • 9.2

    Exceptional
    Cleanliness

    "The room is very clean and see why they say this hotel is the cleaniest hotel in old quarter."

    Dae-sung

    |

    April 13, 2022

  • 9.2

    Exceptional
    Location

    "The location was actually very very good."

    Dae-sung

    |

    April 13, 2022

  • 10

    Exceptional

    "Nice hotel in the center of old quater , highly recommend"

    Hung

    |

    December 24, 2020

Property ranking|Compared to 2,494 Hanoi properties
See all rankings
Service score
9.6/10
Value for money score
9.2/10
Cleanliness score
9.2/10
Location score
9.2/10
Better than
98
%
of Hanoi properties
Better than
96
%
of Hanoi properties
Better than
96
%
of Hanoi properties
Better than
94
%
of Hanoi properties
Overall rating:

9.1

Exceptional
385 reviews
Cleanliness
9.2
Facilities
8.5
Location
9.2
Read all reviews >
What travelers say they love:
Highly recommend staying at this hotel.
Angela from Australia
Couple
More about Serene Boutique Hotel & Spa

More about Serene Boutique Hotel & Spa

Serene Boutique Hotel & Spa

See the best of Hanoi with a stay at Serene Boutique Hotel & Spa, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Go beyond the touristy and get deeper into the offerings of Hanoi with a stay at Serene Boutique Hotel & Spa, located merely 350 m from Old Quarter.
Serene Boutique Hotel & Spa provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Hanoi.
If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm.
Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Serene Boutique Hotel & Spa. Some rooms are equipped with linen service and air conditioning for your convenience. Some rooms at Serene Boutique Hotel & Spa include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Never let a day go wasted when you're at Serene Boutique Hotel & Spa with all the activities and facilities provided. Finish your vacation days right by dropping in at the massage, steam room, spa and sauna.


Around the property

Take some time to explore Hanoi during your stay at the hotel. An afternoon of browsing the works at Vietnam Museum of Ethnology located 5.0 km away can familiarize you with the local art scene.


Reasons to stay here

This hotel beats 95% of accommodations in the city on value for money.
This hotel scores higher than 95% of the city's accommodations for cleanliness.
This accommodation is highly rated for its staff and service, beating 97% of competition within the city.

Show more
Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Breakfast

21 mentions

Housekeeping

19 mentions

Food & Dining

4 mentions

Languages spoken

  • English
  • Vietnamese

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Ticket services
  • Tours

Cleanliness and safety

  • Breakfast in room

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Complimentary tea
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • Mini bar
  • Non-smoking
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Umbrella
  • Wake-up service
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
Restaurants on site

Serene Cuisine Restaurant

  • Cuisine: Asian, European, Vietnamese
  • Menu: Buffet, A-la-carte
Location
16-18 Bat Su Street, Hoan Kiem Dist, Hanoi city, Old Quarter, Hanoi, Vietnam, 10000
Exceptional
Location

9.2

Airports

  • Gia Lam Airport (NULL)
    4.4 km 16 min drive
  • Noi Bai International Airport (HAN)
    20.9 km 39 min drive

Public transportation

  • Hanoi Railway Station
    1.4 km 19 min walk

Hospital or clinic

  • Pharmacy
    190 m

Shopping

  • Night Market
    270 m 4 min walk

Convenience store

  • Circle K
    50 m

Cash withdrawal

  • ATM
    370 m
What's nearby

Popular landmarks

  • Old Quarter
    350 m
  • St. Joseph's Cathedral
    720 m
  • Vietnam Military History Museum
    810 m
  • Hoa Lo Prison
    1.1 km
  • Ho Chi Minh Mausoleum
    1.3 km
  • Vietnamese Women's Museum
    1.4 km
  • Presidential Palace Historical Site
    1.4 km
  • One Pillar Pagoda
    1.4 km
  • Temple of Literature & National University
    1.6 km
  • Vietnam Museum of Ethnology
    5.0 km

Nearby landmarks

  • Motorbike parking (Pho Hang But)
    30 m
  • Nam Tailor
    130 m
  • Halong Bay Day Tours
    180 m
  • Evan Journey - Day Tours
    190 m
  • Pharmacy
    190 m
  • Houng Sen
    200 m
  • Duc Nhan Tailor
    210 m
  • Ho Guom Audio
    220 m
  • Chua Cau Đong
    250 m
  • Night Market
    270 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee18 USD

The property

  • Number of rooms 36

Reviews of Serene Boutique Hotel & Spa from real guests

Provided by verified guests of Agoda
9.1
/
10
Exceptional
Cleanliness9.2
Facilities8.5
Location9.2
Service9.6
Value for money9.2
High score for Hanoi
Rating
9+ Exceptional (135)
8-9 Excellent (27)
7-8 Very Good (23)
6-7 Good (2)
<6 Below Expectation (1)
Time of the year
Mar - May (48)
Jun - Aug (46)
Sep - Nov (56)
Dec - Feb (38)
All guests (385)
All room types
All languages

Show reviews that mention 

Showing 188 verified guest comments
12345
10.0
Exceptional
Harpreet from United Kingdom
Solo traveler
Superior Twin Room with Breakfast
Stayed 2 nights in October 2017

Hidden Gem!! ”

I stayed at this hotel in October 2017 whilst travelling around South East Asia. I had originally booked for 3 nights but booked an extra two nights. I admit as the taxi as driving us up to the hotel I wondered what had let myself in for. The hotel is in a very buzzy part of Hanoi near the old quarter. This hotel almost felt out of place in the location as the surrounding buildings were not of the same standard. However, I thoroughly enjoyed my stay! The rooms and facilities are kept to a very high standard and are extremely clean! Great breakfast options. All the staff are extremely warm and friendly - they even remember all the guests names! I felt the staff really went out of their way to look after me as I was travelling alone. I was made to feel very welcome and that is what made my stay in Hanoi so memorable. I especially would like to send a special thank Cyndia for all of her help in ensuring my stay was as comfortable as possible and for also arranging the rest of my trip in Vietnam. Cyndia is an asset to the hotel. Thank you very much Cyndia! Absolutely loved my stay at the Serene Boutique Hotel <3 I wouldn’t hesitate to book this hotel again. Thank you again to all the staff :)

Reviewed November 09, 2017

See room deals

9.6
Exceptional
Woei from Singapore
Couple
Executive Rooms
Stayed 4 nights in November 2017

Pleasant stay!”

The stay with Serene Boutique Hotel was lovely and pleasant. I would have to say that I have received 5 star service though they are not a 5 star hotel. They made the effort to remember their guests’ names and even though they didn’t managed to, they still remember us. Thumbs up to their wonderful service and staffs! We were happy with our room and there were daily complimentary fruits. Toilet was clean and well maintained. Spacious for 2. Location was good since located within the old quarter. It was also within walking distances to the Hanoi night market which happens during the weekends, and also other attractions. Local food stalls are also within walking distance. Buffet breakfast was good though spread are not much. My favourite was their congee and scramble eggs! There are also in house pho to be order each time. Overall, my husband and i had a wonderful experience staying in Serene boutique hotel. Thanks! :)

Reviewed December 05, 2017

See room deals

9.6
Exceptional
Kenny from Australia
Group
Superior Twin Room with Breakfast
Stayed 1 night in July 2018

Excellent service and location ”

This was my first visit to Hanoi and we stayed at the Serene Boutique Hotel & Spa. We were picked up at the airport by a very friendly guy (not sure of his name) and taken to the hotel. At the hotel we were greeted by Mia and Jack who both made us feel very special. Mia was very attentive and explained everything to us and responded very quickly to each enquirer we made. Mia was able to guide us around Old Quarter and Jack was there to greet us with a cold drink each time we returned. The room was a queen room whilst not large it was very comfortable and spotlessly clean. The bed was super comfy with lovely white linen and and great pillows. Breakfast was plentiful and tasty. Great value for money and we will definitely stay here again.

Reviewed July 26, 2018

See room deals

10.0
Exceptional
NEO from Singapore
Couple
Deluxe Double Room
Stayed 3 nights in March 2018

Honeymoon Trip”

Wonderful experience at Serene Boutique Hotel. As this is the first time I am in Vietnam, they had helped me counter the language barriers and also mingled through my way in the Old Quarters as it feels like a maze at times. Before the trip, they had contacted my via email and I had also told them that this is a honeymoon trip. From there, they had planned a surprise for me and my wife with a decorated room with wine and cake. During the trip, we had a little issue with contacting the local operator which we had book for a day tour. They helped us wholeheartedly and contacted the local operator for me and my wife even the day tour is not booked through them. Breakfast at Serene Boutique Hotel is wonderful with the Pho Ga (Vietnam Chicken Noodle) . It is prepared upon request therefore it will be hot and tasty when it reaches our table. I will rate this hotel with full marks and strongly recommend this hotel for all travelers!!!

Reviewed April 05, 2018

See room deals

9.2
Exceptional
Bronwyn from Australia
Couple
Serene King Suite
Stayed 7 nights in December 2017

Serene Boutique Hotel is fabulous!”

Although located slap bang in the middle of the old quarter, once you get into the hotel all the street activity and traffic noise is left behind. We were on the 7th floor with a balcony which was a perfect place to relax above the streets of Hanoi. The staff are amazing and genuinely warm and go out of their way to make your stay as comfortable as possible. A big hello to Cyndia and the restaurant crew (who welcomed us to breakfast each morning and helped us learn Vietnamese words) and to Hue, Rose, Jenny, Sarah and the other terrific reception staff who were always smiling and helpful. We had a great time and would definitely recommend Serene Boutique Hotel. We'll stay again when we go back to Hanoi.

Reviewed December 24, 2017

See room deals

9.6
Exceptional
Norizan from Singapore
Family with teens
Family Room
Stayed 3 nights in December 2018

Good Location excellent service and very clean hotel. ”

Agoda give information of the price ! We booked family room which stated in Agoda good for 4 adults with 1 double bed & 1 single bed . However we will told by receptionist we have requested for extra bed since we are 4 peoples in a room and there is an extra charge for the extra bed like SGD $30 per night . So Agoda please provide correct information! The hotel staffs were very friendly and helpful , we were served with welcome juice and hot towel upon arrival. The cleanliness of the hotel was superb and the location was not as noisy as some other hotel . The breakfast buffet spread reasonable and you can order eggs and beef / chicken noodle soup . The hotel is very close to the local market and night market especially Fri to Sun . Overall we would recommend this hotel to everyone because the Font Desk Manager ( Male ) and his team ensure you will get the best service and satisfaction! Bravo to Serene Boutique Hotel & Spa for accommodating us.

Reviewed December 07, 2018

See room deals

9.6
Exceptional
Jean from Indonesia
Group
Executive Rooms
Stayed 3 nights in June 2017

Great and Convinient Hotel at Hanoi”

Clean, neat, convinient and comfortable hotel. The best for its class. Warm, friendly and great service minded Manager and Staffs make us feel like home. This is the special and strongest point. Keep it up or be better. It's location near center of city really give big advantages to know Hanoi city well. It's my first trip to Hanoi and if I have a chance to visit again, Serene Boutique & Spa Hotel will definitely be my first choice. Thank you very much for your big contribution of unforgetable moments at Hanoi.

Reviewed June 27, 2017

See room deals

10.0
Exceptional
Ricardo from Singapore
Family with teens
Family Room
Stayed 4 nights in December 2018

Believe the review scores for this boutique hotel.. Worth your money.”

Probably the best boutique hotel I've ever been in. Nice room (family suite), great food (breakfast buffet and the dinners we had when we got lazy), exceptional staff on every floor for whatever they are serving you (seriously), and excellent value for money (just based on the overall experience). If I had to nitpick then... I ran 8-9km every morning before 6am and can smell onions coming through the main lobby, and our last night the noise outside was getting into our room. But its not their fault because, its in the Old Quarter and there's delicious food on every sidewalk and the vendors are preparing of course, and then whole of Hanoi went crazy after Vietnam beat The Philippines to get to the finals of the AFF Suzuki cup and the other nights were not a problem.

Reviewed December 07, 2018

See room deals

8.8
Excellent
Poh from Singapore
Couple
Honeymoon Room
Stayed 1 night in August 2018

Excellent, nice and clean, perfect strongly recommended ”

I book my stay to serene boutique via Agoda, this is very impression,I can said serene boutique really provide very fast and excellent service, via Agoda I choose to stay at serene honeymoon type, after getting booking I response from Jenny and she aware that I m celebrate my anniversary at their hotel, with her hard work, while I step in my hotel room, I m very impressive and very touching with their nice decoration for my room, with cake and wine. With my sincerity I would like to greet millions thanks to Jenny and all serene staff, I have my pleasant, nice stay and unforgettable memory. Thanks again to serene not forgetting Agoda too, wish u all the best ... cheers

Reviewed August 20, 2018

See room deals

10.0
Exceptional
JINHAN from South Korea
Group
Family Room
Stayed 3 nights in April 2018

It is really great hotel where I have ever been to”

The strength of this hotel was location which is located in the centre of Hanoi and the attitude of the staff was very nice. Plus the room was also nice and tidy. If I have chance to visit Hanoi, I would stay at Serene Boutique Hotel in Hanoi. I recommend this hotel absolutely 100%

Reviewed April 22, 2018

See room deals

10.0
Exceptional
Rui from Portugal
Group
Family Room
Stayed 4 nights in July 2017

Very nice hotel!”

First of all, Cyndia is an excellent hostess and all the staff, like Cyndia, are very friendly and always available. Anything you need, just ask and your request will be satisfied. The hotel is on a busy but very typical street in the heart of Hanoi, close to anywhere. The rooms are very clean and spacious with many amenities such as safe box, bath slippers, kettle, tea, coffee and bottled water. Breakfast is generous and includes bread, cheese, ham, juices, yogurt, coffee and scrambled eggs. If we return to Hanoi, we will certainly choose Serene again! Thank you Cyndia and everyone!

Reviewed August 28, 2017

See room deals

9.2
Exceptional
Mary from Philippines
Solo traveler
Superior Twin Room with Breakfast
Stayed 2 nights in March 2018

Cozy small hotel”

I was surprised how Serene Boutique Hotel looked liked. The price was so reasonable and the rooms are so nicely set-up and are clean. The staff are so friendly and helpful. Location is also good. Lastly, they give you fresh fruits everyday.

Reviewed March 29, 2018

See room deals

10.0
Exceptional
NG from Singapore
Couple
Family Room
Stayed 3 nights in April 2019

Comfortable room with good services”

Good and convenient location with many eating places nearby, and only a short walk to Dong Xuan wholesale market. Very friendly staff from the hotel. Rooms are big and comfortable and remarkably clean. Great breakfast served at the 8th floor. We could see their efforts to vary the asian part of the menu, offering different style of Asian dishes each day., while the American breakfast is quite standard though (salad, bread, bacon & ham, pancakes, butter cakes, etc.). Good massage services provided by the hotel. Guests enjoyed 30% off the published prices which are really a good deal not to miss. Overall we enjoyed our 3 nights stay in this little gem hotel in Hanoi.

Reviewed April 19, 2019

See room deals

9.6
Exceptional
PATRICIA from Ecuador
Couple
Deluxe Double Room
Stayed 3 nights in April 2018

Nice small hotel in old quarter”

Very clean, nice rooms. Excellent breakfast buffet. Even though the hotel is in the old quarter which is a very busy, noisy and hectic area, you can't hear a thing in the rooms. They also have a lovely spa which we used almost every day. It was a very good choice. Staff are great. We highly recommend the hotel.

Reviewed April 25, 2018

See room deals

10.0
Exceptional
Susantha from Sri Lanka
Family with young children
Family Room
Stayed 1 night in August 2017

Exceptional”

EXCELLENT SERVICE Jenny, Danny, Serene From front office staff were fantastic. Nothing impossible. They do everything. Hotel is small. But you can forget every negative points with their smile and great hospitality. I stayed in many five star class hotels around the world and this was the best service I ever had and unforgettable. If you would like to come to Hanoi book this hotel. Fantastic, I don't know how to recommend them. Thanks Jrnny, Danny, Sharone.

Reviewed August 17, 2017

See room deals

10.0
Exceptional
Juan-Luis from Spain
Solo traveler
Superior Twin Room with Breakfast
Stayed 4 nights in January 2019

Amazing staff from the minute you arrive. Great location and value for money.”

The staff were so welcoming and helpful it makes a brilliant first impression as you arrive tired from a flight from Europe. The rooms are great, beds comfortable and very clean rooms. Breakfast in the top floor restaurant offers a great choice and the staff again are so welcoming and helpful, nothing is too much trouble and they go towards starting your day well. I would recommend this hotel to anyone wanting an authentic stay in Hanoi, the spa also offers great value services, the 1 hour foot massage after a long day of sightseeing is amazing!

Reviewed July 03, 2019

See room deals

10.0
Exceptional
Caleb from Singapore
Group
Family Room
Stayed 1 night in November 2017

Perfect Hotel”

This hotel is conveniently located in the Old Quarter and all the good restaurants and attractions are within walking distance of the hotel. For places a bit further out Uber is a good choice. I had my 7 day itinerary planned out and booked by the hotel (Halong Bay cruise, sapa trekking and a day trip to Ninh Binh). Rose and her team of colleagues were exceptional in planning and executing this whole trip. The breakfast buffet was fantastic as well, great selection of pastries and Vietnamese food and the egg station was a plus too!! This hotel is really value for money - look no further!!!

Reviewed November 26, 2017

See room deals

10.0
Exceptional
goutam from Singapore
Couple
Superior Twin Room with Breakfast
Stayed 1 night in February 2018

Good Stay with exceptional staff”

We stayed for a day at this wonderful hotel for a day before we went on Halong Bay Cruise. Staff was very helpful guiding us to nearby places to visit.Would like to heartily thank Jenny and Rose again for their advise.Its the personal attention provided to individual guest which makes hotel a great stay.Located centrally in Old Quarter, all attractions are nearby.They helped us in booking tickets for the Water Puppet show as well.Also they they let us keep our bags for few hours before we flew to Danang at the end of our Halong bay tour.We tasted awesome PHO at the hotel restaurant as well.All in all a very good place to stay !!!

Reviewed March 16, 2018

See room deals

9.6
Exceptional
Shelley from New Zealand
Business traveler
Superior Double Room with No Window
Stayed 4 nights in October 2017

Friendly and helpful staff - top hotel”

The staff at Serene are just amazing. They are so welcoming and do everything they can to look after you - they just go the extra mile, which made my visit to Hanoi so pleasurable. It is a very nice hotel in a great location at a good price. Highly recommended

Reviewed November 10, 2017

See room deals

9.6
Exceptional
Sock from Singapore
Family with young children
Executive Rooms
Stayed 4 nights in September 2017

Location!”

Serene Boutique & Spa is located at a really great place! The service staff made the effort of remembering every guest names which is recommendated. The breakfast is great for us as well. Will come and stay again

Reviewed September 06, 2017

See room deals

12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss