Hue Serene Shining Hotel & Spa
Hue Serene Shining Hotel & Spa
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"Air-con works great, staff was really friendly and helpful."

Marija

|

April 24, 2018

Superior Room - Bed Hue Serene Shining Hotel & Spa
Superior Room - Bed
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Lobby Hue Serene Shining Hotel & Spa
Lobby
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Interior view Hue Serene Shining Hotel & Spa
Interior view
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Interior view Hue Serene Shining Hotel & Spa
Interior view
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See map Hue Serene Shining Hotel & Spa
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Excellent
Location
8.5
See all 47 photos Hue Serene Shining Hotel & Spa
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What guests are saying:
good price, nice staff
Huong from Vietnam
Solo traveler
Staff very friendly and served us well. Prompt in responding to our feedback. Access road is being upgraded and soon to be completed. Rooms were clean and comfortable.
Kai from Singapore
Group
Comfortable stay. If there is a chance to come to Hue, I will come again
Pham from Vietnam
Couple
stay with this hotel, you won't go wrong! first class service with first class staff!
Evelyn from Singapore
Group
Staff very nice and polite
Alisa from United Kingdom
Family with teens
We love the spacious room and bathroom. It is also located near the walking street and night market.
It from Indonesia
Family with young children
Sophie was very helpful with our stay and even arranged for a boat trip for us to visit the Ancient Palace. Highly recommended!
Yu from Malaysia
Couple
They were very enthusiastic to help us carry our luggage when we arrived and when we were leaving. The staff here are very friendly too. :)
Sze from Singapore
Group

Hue Serene Shining Hotel & Spa

Excellent location
- Inside city center
- What's nearby?
Exceptional
From 860 reviewsSee what guests said
9.0
/
10
Exceptional service
9.6
Recommended by 96% of guests
Value for money9.3
Location rating8.5
Nearest airportPhu Bai International Airport (HUI)
Distance to airport13.6 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
9.3
Exceptional
Room comfort & quality
Executive Room
Executive Room
...
  • Room size: 22 m²/237 ft²
  • River view
  • 1 double bed
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Family Room
Family Room
...
  • Room size: 38 m²/409 ft²
  • Balcony/terrace
  • 1 single bed and 1 double b...
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Premier Double Room - Non-Smoking
Premier Double Room - Non-Smoking
...
  • Room size: 35 m²/377 ft²
  • Non-smoking
  • 1 queen bed
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Superior Room
Superior Room
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 2 single beds
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Deluxe Double
Deluxe Double
...
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    Basic Family
    Basic Family
    ...
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      Have a question for Hue Serene Shining Hotel & Spa?

      What people love about the property

      • "Quiet, clean, well equipped, friendly staff."

        Quang H.

        |

        January 1, 2018

      • "Thank you for a great stay!"

        Emily

        |

        November 29, 2017

      • "Extremely helpful and friendly staff."

        TeckSeng

        |

        October 25, 2017

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      More about Hue Serene Shining Hotel & Spa

      More about Hue Serene Shining Hotel & Spa

      "They were helpful and polite on every level."

      Martin

      |

      January 3, 2018

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What they offer

      "The breakfast was wonderful and delicious."

      Maggie

      |

      February 17, 2018

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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (860)Booking.com Reviews (930)
      9.0
      /
      10
      Exceptional
      Cleanliness9.1
      Facilities8.7
      Location8.5
      Room comfort and quality9.3
      Service9.6
      Value for money9.3
      Provided by verified guests of Agoda
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      All guests (860)
      All room types
      Showing 598 verified guest comments
      12345
      9.6
      Exceptional
      Romana from Germany
      Couple
      Superior Room
      Stayed 1 night in November 2018
      Great service, great location ”
      Everything was great! We got a welcome drink and fruits, recommendations for what to visit during our stay, had our laundry done fast and cheap. Also the massage at the spa was amazing. Only con: the breakfast had only limited options.
      Reviewed November 10, 2018
      9.2
      Exceptional
      Leszek from United Kingdom
      Couple
      Executive Room
      Stayed 1 night in November 2018
      Very welcoming and helpfull staff.”
      Clean room, very helpull staff, very welcoming. Breakfast could be improved. If you rent scooter, be aware that there is a close buy area where the streets are closed to a traffic in the evening and your scooter can be removed for parking there. There are no warnings. The locals know this but not tourist. We were in the restaurant when our scooter was removed and placed on a truck to be taken to police station. We managed get it bavk without paying anythink but it was a stresfull experience.
      Reviewed November 09, 2018
      8.4
      Excellent
      chee from Malaysia
      Couple
      Executive Room
      Stayed 2 nights in October 2018
      Great service ”
      they have provided information for town travel, great service for all. just location a bit far from hotel, need walk or rent motor
      Reviewed October 25, 2018
      8.8
      Excellent
      Nhung
      Group
      Executive Room
      Stayed 1 night in September 2018
      Really want to come back!!!”
      This hotel was so nice! But It's took time to go to the centre to visit some attractions. I and my Group booked with the most suitable price. The most thing that impressed me much is not the decoration and equitment of hotel but the nice behavior of Staff. Even we came late at night, the staff asked us how feeling we had and allways with smiles. I made motobike renting with the suitable price, thay gave us the nice ones. The breakfast is not Buffet, you have to choose some in the menu, then the cook made it so hot and delicious. This hotel had Transfer sevices to Hoi An Town ( USD 3). I think I will introduce my ralatives to the next time!!
      Reviewed October 12, 2018
      8.8
      Excellent
      Brent from New Zealand
      Couple
      Executive Room
      Stayed 3 nights in October 2018
      Excellent ”
      Staff were exceptional Breakfast excellent Location a 3 minute walk from the main center
      Reviewed October 12, 2018
      10.0
      Exceptional
      William from Philippines
      Couple
      Executive Room
      Stayed 1 night in October 2018
      Exceptional”
      I haven't found a better hotel for the price, or even a much higher price anywhere in vietnam. their breakfast seems small, but it's not a buffet and you can order from a large selection of available foods, they don't limit you to only an item or two, so it's fresh cooked to order. The location is in a popular area, but it's off the street far enough to be very "SERENE", so it's well named. Bill
      Reviewed October 11, 2018
      10.0
      Exceptional
      Salim from Germany
      Couple
      Superior Room
      Stayed 1 night in September 2018
      10 out of 5 Stars”
      But now to the best thing. The Staff! We checked in and the staff was so amazing. We got a welcome drink and some fresh fruits. The kindness of the staff is just unbelievable. Lee came to us and explained us everything and helped us so much planning our day and also our next days. For example he arranged a driver which picked us up from another hotel in another city in the middle of the night for a very good price. Or first we wanted to drive with a scooter to hoi an. He reserved a scooter for us which we just gave back in hoi an.and of course he will drive our luggage to hoi an as well. And everything, i said before, for an good price. But at the next day he asked us if we really want to go by scooter because the whather isnt great. And he just want that we go there safe We followed his recommends and take the train (very good idea at this day) he cancelled the reservation of course without any charge. This sound great but now you think that other hotels can to this as well. I am sure that there are good hotels as well. But the next story is out of this world. I forgot my mobilephone on the way to danag airport in the car. I recognized it at the airport. Was not sure if i lost it in the hotel in hoi an or in the car. So we called Lee from an telefone at the airport if he can contact the driver and ask him if its in the car. Just a moment later he called back on the telefone which we called from and said that the driver found it an will bring it to us at the point where we just got dropped out. I was very in stress but he arranged just everthing i just have to wait a few minutes and got my phone back. He also wrote me an email if i got my phone back. Amazing. He and the staff would just do anything to let you feel comfortable. We are sure we will come back and stay longer than just one night. By the way. The city and the citadelle is also very beautiful ;-) Thank you so much Lee and your staff for this amazing time. Im soure we see us again :) 10 from 5 sta
      Reviewed October 01, 2018
      9.2
      Exceptional
      Jaratnapa from Thailand
      Solo traveler
      Superior Room
      Stayed 7 nights in September 2018
      Nice place!”
      I stayed here for 7 nights. Very convenient and the staff is so friendly and helpful.
      Reviewed September 30, 2018
      8.8
      Excellent
      Wong from Thailand
      Solo traveler
      Executive Room
      Stayed 5 nights in September 2018
      Great location, wonderful friendly staff but still noisy room”
      On arrival, received warm greeting from reception and alert concerge. Welcome drinks too. All rooms facing river except one end. Pointed out on departure as staff request feedback about inaccuracy of web room info. no whirl bath, no bath robe, Room not sound proof, no trouser press. Suggested adding felt pads on movable furniture legs due to dragging noise from house keeping and guest. Also cleaning equipment knocking sound. Blackout curtains don't work as using ring loops so gaps in between folds letting lights in. Breakfast included self service mini buffet and choice from small but reasonable size menu. But presentation and how fast all arrive together mean cooked food gets cool faster. Omellette should also be folded and moist not like pancake and their crepes which were firm and chewy. Some days notice black flies around cut fruits and one day ants bottom of fruit juice jug. Restaurant staff clear non occupied tables by 9.45 though bkft stop serving at 10am. Many are things easily resolved as manager email me twice promising further improvement with staff via upcoming meeting and 2019 renovation. They even took note of my birthday from passport and brought be small bought cake with candles and staff singing in that breakfast day. Impressed by such efforts and management style. Will recommend to others for price paid and all good points above.
      Reviewed September 29, 2018
      9.6
      Exceptional
      Tien from Vietnam
      Business traveler
      Executive Room
      Stayed 3 nights in September 2018
      Good valuable for accommodation”
      Fantastic services
      Reviewed September 23, 2018
      9.6
      Exceptional
      Albert from United States
      Couple
      Executive Room
      Stayed 2 nights in September 2018
      Exceptional”
      Very friendly staff Highly recommended
      Reviewed September 19, 2018
      9.2
      Exceptional
      Aleks from United Kingdom
      Couple
      Executive Room
      Stayed 1 night in September 2018
      Exceptional”
      My girlfriend and I are backpacking around Vietnam currently and stayed here for a few nights - for a hostel price you get a private room and fantastic service from the staff. As other reviews have said you're greeted with drinks and fruit and your bags are carried to your room for you. The staff will do everything they can to help you out, arranging tours, giving advice, they even send a taxi to one of the tombs in the countryside to pick us up when we got stuck there. I'd highly recommend this hotel to anyone visiting Hue.
      Reviewed September 14, 2018
      10.0
      Exceptional
      Tal from Israel
      Couple
      Executive Room
      Stayed 1 night in September 2018
      really good hotel!!”
      the rooms are clean, nice and big! the breakfast is excellent and the staff are very kind and welcoming. they will help you with everything you need! in addition, the massage at the hotel was amazing!
      Reviewed September 13, 2018
      10.0
      Exceptional
      Kendra from New Zealand
      Couple
      Executive Room
      Stayed 2 nights in August 2018
      An Absolute Gem”
      What a great hotel! We stayed mid August for two nights. As soon as we walked in the door we were treated like royalty - welcome drinks, wet towels, fruit platter, detailed info on all the tourist hotspots/helpful local tips - the works! The room was very spacious - beautiful view over the river. The location is great, in the middle of town, close to all the bars and restaurants. The hotel restaurant is a little underwhelming, could do with a bit of an upgrade. 10/10 would recommend staying here!
      Reviewed September 12, 2018
      10.0
      Exceptional
      HOANG from Malaysia
      Solo traveler
      Superior Room
      Stayed 2 nights in September 2018
      Wonderful hotel”
      I cannot find anything to complain. Everything is excellent, especially staff, all staffs are nice, friendly and supportive. Deserve 10 points. I will recommend this Hotel to all my friends who have plan to go to Hue city.
      Reviewed September 11, 2018
      9.2
      Exceptional
      Thi from Vietnam
      Couple
      Executive Room
      Stayed 2 nights in September 2018
      worth of money”
      Staff is super friendly. The room is clean and the bed is comfortable. Especially, the river view in the morning is very beautiful.
      Reviewed September 07, 2018
      8.0
      Excellent
      Adam from United States
      Group
      Executive Room
      Stayed 1 night in September 2018
      Great”
      Will exceed all expectations and the price is ridiculously cheap for what you get!
      Reviewed September 06, 2018
      10.0
      Exceptional
      MICHAELLA from Cyprus
      Couple
      Executive Room
      Stayed 2 nights in November 2017
      Exceptional”
      The staff in the hotel was amazing ! and the staff there was super friendly !
      Reviewed September 05, 2018
      8.0
      Excellent
      Chay from Malaysia
      Couple
      Executive Room
      Stayed 1 night in September 2018
      Almost great”
      Location wise is good. Near to night market and travel agencies. Staff are super friendly and helpful esp Ms Anna. But the air- conditioning performed badly and the room was warm throughout
      Reviewed September 04, 2018
      8.4
      Excellent
      Benjamin from Singapore
      Solo traveler
      Executive Room
      Stayed 3 nights in August 2018
      Highly recommended ”
      Front desk staff are friendly and speak good English, always there to assist you enthusiastically. Makes the extra effort to address you by name. Rooms are clean and comfortable. Happy to recommend.
      Reviewed August 31, 2018
      12345
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