Excellent 8.1
Based on 169 reviews

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About Serenity Coast All Suite Resort

Description

Well-placed in the beaches, restaurants, family fun area of Sanya city, Serenity Coast All Suite Resort provides a most conducive spot for you to take a break from your busy days. The hotel is not too far from the city center: just 5. Km away, and it normally takes about 40 minutes to reach the airport. Visitors to the hotel can take pleasure in touring the city's top attractions: Lushan Winery Restaurant, Dadonghai Beach, Sanya Luhuitou Golf Club.

Take advantage of a wealth of unrivaled services and amenities at this Sanya hotel. A selection of top-class facilities such as free Wi-Fi in all rooms, 24-hour security, fax machine, ticket service, 24-hour front desk can be enjoyed at the hotel.

Step into one of 357 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, clothes rack, mirror, slippers, television in bathroom which can be found in some rooms. The complete list of recreational facilities is available at the hotel, including private beach, fitness center, outdoor pool, kids club, pool (kids). With an ideal location and facilities to match, Serenity Coast All Suite Resort hits the spot in many ways.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Bicycle rental
  • Car park

Things to do, ways to relax

  • Fitness center
  • Private beach
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket service
  • Tours

Dining, drinking, and snacking

  • BBQ facilities
  • Coffee shop
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Concierge
  • Currency exchange
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Family room
  • Kids club
  • Swimming pool [kids]

Access

  • Check-in/check-out [express]
  • Elevator
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Languages spoken

  • English
  • Arabic
  • Bulgarian
  • Burmese
  • Catalan
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Estonian
  • Filipino
  • Finnish
  • French
  • German
  • Greek
  • Hebrew
  • Hindi
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Khmer
  • Korean
  • Lao
  • Latvian
  • Lithuanian
  • Malay
  • Nepali
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Sinhala
  • Slovenian
  • Spanish
  • Swedish
  • Tamil
  • Thai
  • Turkish
  • Ukrainian
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-Out Until: 12:00 AM
Distance from City Center: 5. Km
Distance to Airport: 25. Km
Non-Smoking Rooms / Floors: Yes
Number of Floors: 31
Number of Restaurants: 2
Number of Rooms : 357
Room Voltage: 220
Time to Airport (Minutes): 40
Year Hotel Built: 2010
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Recent customer comments

Filter by traveler type
Excellent



based on 169 reviews
  • Cleanliness 8.4
  • Facilities 7.8
  • Location 7.7
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 8.3
  • Food/Dining 7.3
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GUAN from China
Family with young children
2-Bedroom Suite Superior Sea View
Stayed 3 nights in April 2016
good value for money
the beach is just ok and not suitable for swimming. However, the hotel is located within the resident areas, if you are looking for an escape from the crowdy beaches where to relax this hotel definitely is a good choice. We have spent 3 nights for the weekend and we were quite enjoy it. We booked a two-bedroom flat, and it was amazing. Washing machine, cooking ware, a big dining table...everything made it feel like home. We will consider coming back again in the future.
Reviewed May 24, 2016
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Timothy from United States
Family with young children
2-Bedroom Suite Superior Sea View
Stayed one night in May 2016
serene with great view, great for young families
wonderful hotel, great view of mountain with birds chirping, near a quiet bay away from the noise of other parts of Sanya. not far from shopping and restaurants (short taxi ride). Beach has some trash at times. Otherwise it's an absolutely wonderful vacation spot for young families. 2 bedroom suites have mini kitchen so you can cook in the room too.
Reviewed May 03, 2016
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Vivienne from China
Family with older children
2-Bedroom Deluxe Ocean View Suite
Stayed 3 nights in October 2015
5 star resort area but 3 star service and facilities
It is located in a elegant bay with many other 5 star hotels. The food in the hotel is horribly expensive. There are supermarket where you can buy something but generally need to go out for food. What for?
Reviewed April 25, 2016
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WEE from Malaysia
Family with young children
2-Bedroom Ocean View Suite
Stayed 4 nights in November 2015
Average
Location, staff, type of room
Pleasant. Abit overated, should be a 4-star hotel instead of 5 due to limited facilities and services provided. There's still room to improve such as breakfast etc.
Reviewed November 17, 2015
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shau from United Kingdom
Family with young children
2-Bedroom Ocean View Suite
Stayed 3 nights in April 2015
Want a relaxing, stress-free stay? Stay elsewhere.
Room, shuttle service to beach, pool
We were pleasantly surprised by the standard of this hotel, as we don't expect too much when travelling in China. The suite was very spacious and as we were travelling with young kids, it was great to be able to put them in bed early, while the adults chilled-out in the living room. Unfortunately, there was a massive error on the hotel's part during check-in and check-out and these are the experiences we'll remember when we think back to this hotel. My husband and I arrived at midnight to check -in, as my sis and her kids hadn't landed in Sanya yet. We were told that they couldn't find our booking, despite me having all the necessary vouchers and confirmations from Agoda. After abt 40 mins, they found the booking. Their admin department had on their records that we were checking in in August ! (it was April). They said that they'd upgrade our suite for the inconvenience caused, at which point I had to inform them that the suite I had actually booked was better than the upgrade they were offering. The next suite up from ours would be a three-bedroom, but they were not willing to upgrade us to that one. So in the end, no gesture of apology was actually made for their error. On the day of check-out, my sis spoke to someone at reception and arranged for us all to check out late. It was arranged that my husband and I would check-out at 6pm and pay half day rate for the late check out. At 5:55pm, we went to check out and they tried to charge us the full day rate! We spent 30 mins trying to resolve this dispute and in the end we had to leave as we were catching a flight. We paid the half rate as I refused to let them take the full amount off my credit card. The staff we encountered throughout our stay were very friendly, but they don't seem to be very capable and aren't trained well. They also don't seem to communicate very well amongst them. In china, go for a hotel that's part of a chain. I imagine they'll be better trained at handling issues.
Reviewed November 03, 2015
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MING from Hong Kong
Family with older children
2-Bedroom Ocean Family Suite
Stayed 2 nights in August 2015
Superb view
Location, cleanliness, price
Reviewed August 25, 2015
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LAY from Singapore
Family with young children
2-Bedroom Ocean Family Suite
Stayed 2 nights in November 2014
Good environment
Nice view, nice environment and nice swimming pool
Stayed there for 2 days. Was given high floor with the front door facing mountain and balcony seeing the swimming pool, the surrounding and partial sea view. Room was cleaned and proper equip with kitchen facilities except detergentto buy for a small fee. Washing machine was also provided together with drying rack. Really enjoyed the convenience and not having dirty and smelly clothing in the luggage. Staff are really friendly and nice, helping us by providing where can we eat out of the hotel, where to buy fruits and etc. They also provide servives using golf buggy to ferry customer to the nearby beach. Nice sand but the weather is rather hot on end November. Near the resort has places of interest which the resort shuttle bus can drive you down as well as to downtown. Would be best if they provide this services drive up to resort from places of interest. Breakfast is great, having variety of choices but would suggest to go down early. Will stay at this resort again next time we come here for a visit.
Reviewed August 19, 2015
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grace from United States
Family with young children
2-Bedroom Ocean Family Suite
Stayed 6 nights in July 2015
Good place for family
Cheap breakfast, friendly staffs, clean private beach
I choose this hotel because they had kitchen. I have 3 kids and we were staying for 6 days 5 nights. Room was clean and a bit humid but with AC, that was no problem. They only had very few staffs who spoke English. Beach is 3 min golf cart ride distance. It's private beach that they share with Intercontinental, which is owned by same company. Private beach was really nice since there were crew who were picking up trash all the time. Sand is a bit coarse. It's not fine white sand and there were many rocks and jelly fish. My oldest got stung by jelly fish but not a big deal for our family. There are few restaurant and bar with nice beach view. It's American price with 15% surcharge. We went on the last week of July. Temperature was never over 90. There were very few people, like 10 or less, at the beach during the day. I guess Chinese people don't like the sun that much. They usually come out around 5pm so it was very nice for our family who loves the sun. We got breakfast with $6 more. It's buffet style with Chinese and western cuisine. It was pretty good. I would recommend this place to people or family who likes to just relax at the quiet, not so crowded beach. If you want busy crowded place or place for party, this is not for you. :)
Reviewed August 07, 2015
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Patience from Zimbabwe
Family with young children
2-Bedroom Ocean Family Suite
Stayed 2 nights in July 2015
Very good stay
The food, the help from staff especially Alina, she was excellent. Close to some conviience shops.
Our stay was very good and memorable.
Reviewed August 03, 2015
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KAI from Singapore
Family with young children
3-Bedroom Deluxe Sea View Suite
Stayed 2 nights in June 2015
Big apartment with superb view.
I like the sea view, swimming pool and kiddy play room.
Check in was a long wait. We reached 4pm, but room not ready. Living area's toilet door need some maintenance,can't be locked properly.There's a nice Jacuzzi in the master room but very open concept with no door (draw curtain), I feel not practical as others can't use master toilet if someone's in room.And Jacuzzi water will spill on bed room floor. Asked for more bottles of water hotel restricted to 2 small bottles each day. That's too calculative. Weather is very hot simply not enough. Positive side: Big apartment (3bedded)with superb view. Hotel facility is sufficient to entertain kids. There's game room to play table games. Kiddy room with mini slides. Swimming pool is great, can play sand and basketball. Buggy ride to the seaside. And shuttle service to dadonghai shopping area.
Reviewed June 19, 2015
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