Serenity Villa Hotel Hanoi
Serenity Villa Hotel Hanoi
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Deluxe Double or Twin Serenity Villa Hotel Hanoi
Deluxe Double or Twin
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Interior view Serenity Villa Hotel Hanoi
Interior view
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Bathroom Serenity Villa Hotel Hanoi
Bathroom
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Entrance Serenity Villa Hotel Hanoi
Entrance
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Location
Excellent
8.9
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Serenity Villa Hotel Hanoi

Stay in the heart of Hanoi
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Excellent
From 122 reviewsSee what guests said
8.6
  • Airport transfer

  • 930 meters to public transportation

  • Currency exchange

  • Heart of the city

Room choices
9.0
Excellent
Room comfort & quality
Junior Suite
Junior Suite
...
  • City view
  • 28 m²/301 ft²
  • 1 king bed
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Deluxe Double or Twin
Deluxe Double or Twin
...
  • City view
  • 18 m²/194 ft²
  • 1 king bed
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Family Suite
Family Suite
...
  • City view
  • 28 m²/301 ft²
  • 1 single bed and 1 double b...
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Executive King Suite
Executive King Suite
...
  • City view
  • 30 m²/323 ft²
  • 1 king bed
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Deluxe Double Or Twin City View
Deluxe Double Or Twin City View
...
  • City view
  • 22 m²/237 ft²
  • 1 king bed
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More about Serenity Villa Hotel Hanoi

More about Serenity Villa Hotel Hanoi

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Vietnamese cuisine
Vietnamese cuisine
Hanoi Lucky Restaurant
70 mVietnamese
Com Viet Nam
80 mVietnamese
Goc Da
90 mVietnamese
Asian cuisine
Asian cuisine
Hanoi Bliss Restaurant
10 mAsian, Chinese, European
Moon Bar Restaurant
50 mAsian, Bar, Vegetarian
7 miles Hanoi
50 mAsian, Fast food, Pizza
Cafe
Cafe
The Met
90 mCafe
Hanoi House
90 mCafe
E-Paso Coffee
100 mCafe

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (122)Booking.com Reviews (1595)
8.6
Excellent
Read reviews from:
Cleanliness8.6
Facilities7.6
Location8.9
Room comfort and quality9.0
Service9.0
Value for money8.6
Provided by verified guests of Agoda
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Room type
Deluxe Double or Twin
Deluxe Double Or Twin City View
Junior Suite
Family Suite
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Showing 102 verified guest comments
12345
8.8
Hannah from United States
Couple
Junior Suite
Stayed 3 nights in May 2018
Excellent”
All good. Great location. Clean and quiet. Good breakfast.
Reviewed May 16, 2018
8.0
Melanie from Australia
Couple
Deluxe Double or Twin
Stayed 2 nights in March 2018
Staff were great but you can hear the sound from other rooms and iff the street. Breakfast was avera”
Location is awesome and staff were great. Communication at times wasn't the greatest. Booked a 2 nights to Sapa through the hotel. Were told to take a small bag, not realising if you plan to trek to homestay you carry your bag down with you. We bought a smaller bag then realised they should have said backpack! Had to try and put everything we were using into our camera bags and had to leave a lot of things back at hotel we stayed at on the first night 😣 Noise from the street and room next door kept us awake both nights we stayed. It made going to Sapa a little harder.
Reviewed March 23, 2018
6.4
Dana from United States
Solo traveler
Deluxe Double or Twin
Stayed 3 nights in February 2018
Not as nice as the photos”
"Upgraded" us to a top floor room which did have a lovely view. However, the room was in poor condition, windows didn't seal properly, the door didn't close all the way, and the room was freezing cold. We asked for extra blankets and received one for two beds. The breakfast was poor. There are mattresses and other housekeeping items piled in hallyways and on the stairs. The worst part of the place was the insanely loud noise the elevator makes all day and night. Overheard one other guest complaining to the front desk about it. When I mentioned my issue with the room being unlivably cold at check-out the desk agent directed me not to leave a review if it wasn't going to be a positive one because they didn't want their rating to go down. Unethical much? Location is excellent and the staff were very polite. Bottom line though, for the price you can definitely do better.
Reviewed February 08, 2018
2.0
Thomas from Vietnam
Solo traveler
Deluxe Double or Twin
Stayed 1 night in November 2017
Paid, but no room”
I booked and paid before, however when I arrived at Serenity they didn't have a free room. After longer time they organised a room in another hotel, which was not good at all. I cannot was anything about the quality of the rooms in Serenity, but confirm before you come if they really have a room for you.
Reviewed November 17, 2017
6.0
Dave from United Kingdom
Couple
Deluxe Double or Twin
Stayed 2 nights in September 2017
Overbooked”
They overbooked so we didnt get to stay. They booked us another place, but it had no windows and was genrally not as nice. I also believe that their rooms were cheaper.
Reviewed October 02, 2017
4.8
Loc from Vietnam
Couple
Deluxe Double Or Twin City View
Stayed 1 night in September 2017
don' book here”
Never book here. I booked a room on Agoda, but when i arrived, they said the room was being repaired and suggested moving us to another hotel of the same system. What the damn lies! This is the way they use to cheat customers.
Reviewed September 25, 2017
6.8
Chana from Vietnam
Couple
Deluxe Double or Twin
Stayed 1 night in August 2017
Hotel not really good ”
They were fully booked but they did not inform with guest or the other partners (online booking website). And then when we came, they decided to move us to another hotel far to the old quarter (at Chau Long street). This another hotel was new, but it had some smelly and very noisy (because the Housekeeper brought their children to work).
Reviewed August 20, 2017
8.0
Hoang from Vietnam
Solo traveler
Deluxe Double or Twin
Stayed 1 night in February 2017
good location”
good location, good staff, the rooms are clean
Reviewed July 10, 2017
9.6
Hope from United Kingdom
Couple
Deluxe Double or Twin
Stayed 2 nights in April 2017
Amazing hotel ”
The staff make this place, they're so attentive and helpful, we got a little map and shown ideas of places to go on arrival. We were very lucky and got ungraded to a suite which was beautiful and spacious - The bed was so cosy and wifi worked really well. Breakfast was a small buffet with an option to have something cooked from a menu. We would 100% reccomend and stay here again.
Reviewed April 24, 2017
4.8
Nick from United Kingdom
Group
Deluxe Double or Twin
Stayed 4 nights in February 2017
Worse than last time”
This hotel is quiet, but it's got worse since the last time I stayed (a year ago). The wifi is patchy, the staff are different (esp. at breakfast, where they seemed more concerned with having a conversation than actually doing their job and helping guests), and everything feels a little tired. It is in a good(ish) location, but there are other hotels in the vicinity that I'll be staying at when I'm back in Hanoi (better value for money).
Reviewed March 15, 2017
6.8
chun from Taiwan
Solo traveler
Deluxe Double or Twin
Stayed 1 night in February 2017
Comfortable”
Good
Reviewed February 03, 2017
6.8
from South Korea
Couple
Deluxe Double or Twin
Stayed 1 night in January 2017
Dark room”
Too dark so cant reading a book
Reviewed January 27, 2017
7.6
Carrie from United States
Couple
Junior Suite
Stayed 2 nights in January 2017
Good Hotel in Old Quarter”
My husband and I typically stay at luxury properties, but decided that's not how we wanted to experience Asia this time. This hotel is right in the center of Old Quarter (absolute madness), but down a slightly more quiet side alley. I wouldn't say there's anything particularly fancy about the property, but it serves its purpose, and the staff was fabulous! Friendly, accommodating, etc. Breakfast was great as well, ask for a menu as there are made to order options in addition to the buffet (I had pho every morning and my husband had eggs). Overall I'd recommend.
Reviewed January 21, 2017
8.0
S from United States
Family with young children
Deluxe Double or Twin
Stayed 7 nights in December 2016
Great location”
The two biggest strengths of this hotel are the location and the staff, particularly the lady (manager?) at the front desk - who sets a very high bar for customer service. We loved being able to walk through the Old Quarter from here. The hotel is very conveniently located from some great street-food places in Hanoi.
Reviewed January 08, 2017
10.0
Brandon from United States
Solo traveler
Deluxe Double or Twin
Stayed 1 night in December 2016
Great experience”
The hotel is very quiet, on the end of a sort of alleyway. Very beautiful though and just a couple minute walk to the main road where my taxi dropped and picked me up at. The staff was very welcoming and spoke great English. The room was just as nice as the photos and the view from my window on the 8th floor was really nice. Hot water in the very clean bathroom and quiet AC. Really no complaints at all. I didn't try room service but the breakfast was pretty good. I highly recommend this hotel and will come here again with family in the future.
Reviewed December 25, 2016
8.0
Caitlyn from Australia
Couple
Deluxe Double or Twin
Stayed 3 nights in November 2016
Nice couple of days”
we had a rough start here. arrived after a 3 day cruise of Halong bay very tired and ready to check in. arrived at hotel and the lovely lady at reception sat us down and chatted for around half an hour about what to do and where to go etc, only to be told after that the room we had booked and paid for was unavailable due to plumbing issues (6 rooms affected) and they offered to relocate us to another hotel. this had happened to us with a different hotel a week before and the "better hotel" we were relocated to was bad, so at hearing this we were quite unhappy as we were very tired and had a bad experience. we picked this hotel for its location (right on backpacker alley and in the middle of old quarter) and did not want to be relocated. we asked if they had any other rooms available and we were happy to pay more, we just wanted go stay there. after ten minutes of convincing they allowed us to stay in a family room at no extra charge, which we appreciate, but the fact this option was not offered earlier and was a struggle to achieve, is really the only negative. the room was clean and very well furnished. beds comfy and clean, TV and aircon work well. hot water is very good and staff are lovely and happy to help. we also used the private car service to the airport for $15usd which was a nice change from erratic taxi drivers. overall a nice stay but some issues at the start
Reviewed November 22, 2016
8.0
Younglae from South Korea
Solo traveler
Deluxe Double or Twin
Stayed 4 nights in November 2016
Good location”
Great location nearby St. Joseph cathedral but not easy to find. 3 minutes to Hoan Kiem lake. Staffs are nice and really helpful.
Reviewed November 19, 2016
10.0
Ximena from Colombia
Couple
Deluxe Double or Twin
Stayed 1 night in November 2016
Amazing service”
It is surprisingly clean, tidy and comfortable for the price you pay. Moreover, the customer service is outstanding. Do not hesitate to book.
Reviewed November 08, 2016
7.2
Vu from Canada
Business traveler
Deluxe Double or Twin
Stayed 5 nights in September 2016
Great hotel except for smelly bathroom”
Great location; breakfast with ample of choices. Bathroom is ok except for unbearable smell of sewage gas (seems to be the norm).
Reviewed September 20, 2016
9.6
anton from Australia
Solo traveler
Deluxe Double or Twin
Stayed 1 night in September 2016
Good staff”
Very honest staff I kept forgetting things and they'd bring them to me
Reviewed September 19, 2016
12345
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