"We got upgraded to a superior room with stunning views and facilities."
Location rating score
440 meters to public transportation
Free Wi-Fi in all rooms!
|Value for money||8.8|
|Distance to city center||5 Km|
|Nearest airport||Dubai International Airport (DXB)|
|Distance to airport||10.7 km|
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Shangri-La Dubai Apartments is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 315 AED. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Shangri-La Dubai Apartments also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Shangri-La Dubai Apartments has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.
Shangri-La Dubai Apartments does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.
"The staff were also very pleasant and helpful."
August 18, 2019
"Has a great view of Burj kalifa from room."
October 11, 2019
"The service in the hotel was excellent."
March 16, 2018
Situated in the Sheikh Zayed Road area, Shangri-La Dubai Apartments is the perfect place to experience Dubai and its surroundings. From here, guests can make the most of all that the lively city has to offer. With its convenient location, the property offers easy access to the city's must-see destinations.
At Shangri-La Dubai Apartments, the excellent service and superior facilities make for an unforgettable stay. For the comfort and convenience of guests, the property offers gift/souvenir shop, private check in/check out, 24-hour front desk, express check-in/check-out, luggage storage.
The property features 125 beautifully appointed guestrooms, many of which include flat screen television, additional bathroom, additional toilet, carpeting, clothes rack. The property's host of recreational offerings ensures you have plenty to do during your stay. Enjoy a great location and services to match at Shangri-La Dubai Apartments.
"Nice hotel all beautiful stuff and all worker best"
August 22, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Shangri-La Dubai Apartments
Sheikh Zayed Road
Sheikh Zayed Road
Sheikh Zayed Road
Show reviews that mention
Exceptional Customer Service ”
The hotel is situated in Sheikh Zayed Road and you won’t complain on the location. The staff at the reception are exceptionally polite and very respectful. My flight landed at 5 am and I entered the hotel at around 5:30am. My check in time was at 3 pm but the receptionist got the room ready within an hour when I told him that I had taken a 20 hour long flight to Dubai and I’m extremely tired. Additionally, he didn’t charge a single Dhiram for such act of kindness and hospitality. Kudos to your service team. We have decided to stay at your hotel whenever we come to Dubai. Thanks for making our honeymoon memorable.
Dear Yash, Please accept our sincere thanks for your patronage at Shangri-La Hotel, Dubai and for taking your valuable time to share your experience with us on Agoda. It is through comments such as yours that we are able to keep ourselves highly motivated to continue to delight our guests. We are excited to read your positive feedback on our hospitality and I am happy that our reception colleague was able to accommodate your early arrival and provide an exceptional service. We aim to delight and provide our guests with the authentic experience straight from the heart and go to great lengths to ensure that our guests are given the attention and comfort they deserve. Thank you for your compliments, it was indeed our pleasure to take care of you. We look forward to welcoming you back on your next visit at Shangri-La Hotel, Dubai in the near future. Yours sincerely, Hakan Ozel General Manager
Stayed in the 3 bedroom apartment with family. The best in terms of luxury apartments on Sheikh Zayed Road. Excellent service and the food at the hotel was outstanding!!! Breakfast buffet is incredible. Great selection.
Excellent location, great service and warm, hospitable staff”
Excellent location and shangri-la provides shuttle to Dubai Mall. We were offered club lounge access (breakfast, afternoon tea and happy hour) at extra cost which we took. Unfortunately we felt it’s not worth the $$$ we paid. Breakfast selection on the 41st floor is very limited and same food daily, likewise for the afternoon tea and happy hour. The timing for happy hour is too short, thus only used 2 happy hours for the 6 nights we paid. Also, individual below 20 yrs old are not allowed during happy hours, which is unfortunate since we travelled with a 12 yr old kid. On our second happy hour night, we saw a young girl with her parents and I brought the attention to the staff, as we were not okay to leave our 12 yr old kid on the room while we r on the loungeand then there’s a younger child dinning in with her parents??? Staff apologized and gave a lousy excuse! If it was the rule, regardless of the reason, a person below 20 yrs old shld not be at the lounge during happy hour.
Dear Remelyn, Thank you very much for your patronage at the Shangri-La Hotel, Dubai and for taking your valuable time to post your experience with us on TrustYou. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager
Excellent Service & Excellent location.”
I have no comments in this hotel, I received a warm smiling faces to all staff in general, from the parking area, reception counters, food services, room boys etc.... you just name it. The staff in this hotel are more than happy to serve you and help you as much as they can. I really enjoyed a lot staying in Shangri-La in UAE and my children enjoyed more than me. Please keep up the same standards. For sure I will be back again and again. Many thanks Shangri-La.
Dear Yaqoob, We would like to thank you for staying at Shangri-La Hotel, Dubai and for taking the time to write and share your positive experience on Agoda. We are delighted to read your complementary words with regards to our colleagues’ exceptional service. In our hotel, our dedicated and experienced colleagues cater to the needs of guests with utmost care, and services rendered straight from the heart. Shangri-La Hotel, Dubai, offers 302 luxuriously appointed rooms and suites, as well as an exclusive Horizon Club with special benefits. The hotel is located only 15 minutes from Dubai International Airport and five minutes from the World Trade Centre, DIFC, Downtown Dubai and Burj Khalifa. We look forward to welcoming you back at Shangri-La Hotel, Dubai and please let us know if we should be of any assistance to you. Yours sincerely, Hakan Ozel, General Manager
All round winner with great breakfast and service.”
Rooms were large. Service was excellent and breakfast spread was good with international cuisine. A bit away from the city but situated in between strategically in Sheikh Zayed road.
Dear Bruce, Thank you for taking your precious time to write and share your experience on Agoda. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and services. It is indeed our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager
Our extended family booked two 3-Bedroom apartments for five nights recently. Location is superb very near Dubai Mall and close to other attractions. The staff are very attentive and helpful. Apartments are very spacious and clean. It would be perfect only if there are 3 bathrooms. We had breakfast at the hotel every morning and found it boring after 2 days, same food everyday. The service at the Dunes Cafe can be improved. Sometimes can’t get the attention of the staff.
Dear Yoke, Many thanks in sharing your experience with us on Agoda. It gives me great pleasure to know that you were very pleased with our services and enjoyed your stay whilst you were with us. We aim to delight and provide all our guests with the highest standards of service and quality product. In our hotel, our devoted and experienced colleagues cater to the needs of guests with utmost care, and services rendered straight from the heart. We appreciate your kind words and compliments and it will be my pleasure to share your thoughts with Mihaela in recognition of her hard work and dedication. Thank you again for your valuable feedback, we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. Best regards, Nicolas Chammaa, Resident Manager
Excellent hotel, the staff are very friendly and helpful, they really know how to take care of their guests, apartments are very clean and in a very good condition, the price is a bit high, should include breakfast at least, but this is my favourite hotel in Dubai so far.
Dear Amr, Thank you for taking your precious time to write and share your experience with us on Agoda. Our aim is to continuously exceed the expectations of our guests whenever they stay with us. Our people are our most prized assets and it is through comments such as yours, do we all strive to give service straight from the heart. Thank you for your kind words and compliments. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With best regards, Nicolas Chammaa, Resident Manager
Great Location, Nice property”
First time at Shangri La and being at Shangri Dubai was a treat even though I was on business. Staff were friendly and very accomodating
Dear Ashish, We would like to thank you for your excellent rating that you have posted on Agoda. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and services. It is indeed our pleasure to take care of you. We look forward to welcoming you and your family back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager
Great location, excellent service,helpful staff and breakfast buffet is excellent with all fresh things make to your taste. Value for the money. Definitely will be back. Thanks to all staff of Shangri-La.
Dear Vigaynder, Many thanks for the feedback you have posted on Exepdia and thank you for staying at the Shangri-La Hotel, Dubai. Our aim at the hotel is to create an environment where our precious guests such as you will enjoy the stay each and every time. Our highly motivated colleagues accommodate the needs of our valuable guests such as you with utmost care, and services rendered straight from the heart. We are particularly careful with the food quality as our experienced culinary brigade have been demonstrating their skills to create mouth-watering dishes in our restaurants. We are happy to assist should you require any and looking forward to welcome you back very soon at Shangri-La Hotel, Dubai. Yours sincerely, Hakan Ozel, General Manager
Amazing people amazing Hotel ”
This is an awesome property great value beautiful rooms either facing the sea or city towards the Burj The great service starts at check in all the way to check out Fantastic breakfast with amazing staff service - Nazhifa, Collette and Imie The Chinese and Vietnamese restaurants where great for choice service and value The floor service and room cleaners are just to good - Francisco and Matanadari Rooms are immaculately clean. Totally a great package and must visit when in Dubai. True 5 Star
Dear Lachman, Thank you for your feedback on Agoda. As we pride ourselves in offering the highest levels of care and hospitality to all our guests, we are delighted to hear that you had a wonderful experience on your special day whilst staying with us. It is our pleasure to take care of you. It will be my pleasure to share your thoughts with Nazhifa, Collette, Imee, Francisco and Matanadari, in recognition of their hard work and dedication. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the future. With kind regards, Nicolas Chammaa, Resident Manager
Good location, 5mins walk to Metro, 15mins taxi to dubai mall, 20mins taxi to airport. Excellent service, all staffs are really nice and helpful. Arrived at 945am and the reception help to arrange a room for us in few minutes. Nice breakfast, enough choice with good quality. Breakfast start from 6am, we can have breakfast before a morning flight. Certainly a great experience!
Comfortable, huge room”
Two bedroom suite apartment is so spacious, well equipped and with superb view of Burj Khalifa. Will book again here when in Dubai
Dear Cynthia, Thank you for taking your precious time to share your review with us on Agoda. We are delighted to learn you had a great experience whilst staying with us during your recent visit and that you enjoyed the superb views of the Burj Khalifa. Thank you for your compliments, it was our pleasure to be at your service. Our heartfelt gratitude for your patronage and we are looking forward to welcome you back at Shangri-La Hotel, Dubai in the near future. With kind regards, Hakan Ozel General Manager
The service in the hotel was excellent. Rooms were clean and spacious. The view was beautiful. Will be staying at this hotel everytime i am in Dubai
Dear Nikita, Thank you for taking your precious time to write and share your experience with us on Agoda. We are delighted that you enjoyed your stay with us and it was our pleasure to be at your service. Your positive comments about our service and facilities are thoroughly appreciated, and we will be looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the near future. With best regards, Nicolas Chammaa, Resident Manager
Everything is excellent! Especially the service - it is exceptional! Thanks to Imee & staff of Dunes”
We had a great stay. We love everything from room, facilities, and dining and even vallet parking... Everyone is nice! Just love it and will definitely come back with my big family in Dubai:)
Very Good Location and services”
Hotel location is very good, many restaurants nearby and have shuttle bus going to Dubai Mall, good choice for everyone. Will stay here again next time.
Amazing hotel, they even do my birthday and give some coke and i was shook thx to much Everytime i will come dubai i will choose that hotel
10 minutes drive to Dubai Mall. The room is a little bit old but ok. Kitchen has complete utensils.
Dear Seungchul, Many thanks for the feedback you have posted on Agoda and thank you for staying at the Shangri-La Hotel, Dubai. We have noted your feedback during your stay and will look at ways to tackle some of the points you brought forward. Your comments are very much appreciated and will certainly assist us in our efforts to continuously improve our hotel product. I do hope that we will be able to welcome you back at Shangri-La Hotel, Dubai upon your next visit so that we would exceed your expectations and redeem ourselves. Yours sincerely, Hakan Ozel, General Manager
The location is perfect...15-20mins airport, easy to find taxis, free shuttle to Dubai mall.”
Pros- free shuttle to Dubai Mall Convenient to find food. Food everywhere. Close to a hypermarket Not far from the airport. Most of all the staff super nice & approachable.
Dear Joanne, Thank you for your positive remarks posted on Agoda. We are grateful that you found our overall products and services to your liking. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With kind regards, Nicolas Chammaa, Resident Manager
breakfast is very nice！ attendants are very kind ,and there is shuttle in the hotel to Dubai Mall,good service!
Dear JingJing, Thank you for your patronage at the Shangri-La Hotel, Dubai and for sharing your experience on Agoda during your recent stay with us. Shangri-La Hotel, Dubai has been serving our precious guests for 15 years. We believe that our caring, considerate, anticipating and natural Asian service coming straight from our hearts is making us different. We are very glad to learn that you’ve had an excellent experience and was satisfied with our superb services provided by our fantastic colleagues, sumptuous breakfast and what makes it even more convenient is our shuttle bus services going round-trips to city landmarks and entertainment on the hour every hour complimentary. We do look forward to welcoming you back at the Shangri-La Hotel, Dubai in the near future and please let us know if we should be of any assistance to you. Yours sincerely, Hakan Ozel, General Manager
Tower View ”
What a Wonderful hotel .super spa . Pool deck super . View of tower .😍😍😍 Tranfer we didntused taxi prices cheap Negative We can give is ** the pakistan staff in restaurant buffet main restaurant are not friendly🤔🤔🤔 u feel not so welcome with !!!
Dear Lorna, Thank you for taking the time to share your feedback on Agoda following your recent stay with us. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We are looking forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With Best Regards, Nicolas Chammaa, Resident Manager