Shangri-La Hotel At The Shard

31 St Thomas Street, London, Waterloo and Southwark, London, United Kingdom, SE19QU - See map
Free Wi-Fi
9.2
Exceptional
/10
(2,853 reviews)See what guests said
View34
Housekeeping3
Breakfast3
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Shangri-La Hotel At The Shard

"All staffs are pretty friendly and helpful, excellent experience"

Ren - October 2, 2019

 Shangri-La Hotel At The Shard
Lobby Shangri-La Hotel At The Shard
Lobby Shangri-La Hotel At The Shard
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Popular landmarks
Tower Bridge 1.12 km
Tower of London 1.3 km
London Eye 2.23 km
Big Ben 2.54 km
National Gallery 2.99 km
The British Museum 3.51 km
Buckingham Palace 3.74 km
Madame Tussauds London 5.34 km
V&A - Victoria and Albert Museum 5.85 km
Natural History Museum 6.12 km
Nearby landmarks
Colab Factory 160 m
Cave Cru Classe 330 m
Cockfighter of Bermondsey 440 m
White Cube 440 m
Borough Tube Station 450 m
New Caledonian Market 460 m
Bermondsey Market 480 m
Fashion & Textile Museum 480 m
Guys And St Thomas Hospital 480 m
Eames Fine Art 490 m
9.4

Exceptional

Location rating score

90 meters from city center
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
What guests are saying:Read all 2,853 reviews
Exceptional comfort
9.7 room quality and comfort
Exceptional cleanliness
9.6 rating for cleanliness
Exceptional facilities on premise
9.5 facilities on premise
Exceptional service
9.3 rating for service

Thanks to Shangari La for your excellent facilities and service , we will return one day for sure Mark and Julie from Nottingham

Mark | June 11, 2018

World class food Very helpful staff The cleaners are SO good and ordered our belongings beside the bed and in the bathroom.

jonathan | November 17, 2019

Definitely a great hotel with super convenient location, good view of tower bridge, spacious room and helpful staff.

Lee | December 2, 2018

Tube and train station area just next door, surrounded by many good restaurant & 24 hours convenient stores.

Lee | December 2, 2018

The hotel was clean staff friendly couldn’t do enough for you made you feel very welcome.

Joanne | July 2, 2018

Will definitely stay in this hotel again in my next visit to London

Lee | December 2, 2018

  • 450 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

  • Room service [24-hour]

Your dates are popular among travelersUsers are booking a place in London every 9 minutes on Agoda.com
Value for money8.3
Distance to city center10.2 km
Location rating9.4
Nearest airportLondon City Airport (LCY)
Distance to airport9.5 km

Rooms available at Shangri-La Hotel At The Shard

9.7
Exceptional
Room comfort & quality
Iconic Shard Suite
Iconic Shard Suite
...
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    Superior Shard Room - 1 King
    Superior Shard Room - 1 King
    ...
    • Shower and bathtub
    • 1 king bed
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    Premier Shard King Room
    Premier Shard King Room
    ...
    • Room size: 47 m²/506 ft²
    • Shower and bathtub
    • 1 king bed
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    Iconic City View Room - 1 King
    Iconic City View Room - 1 King
    ...
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      Deluxe City View Room - 1 King
      Deluxe City View Room - 1 King
      ...
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        Premier City View Room - 1 King
        Premier City View Room - 1 King
        ...
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          Iconic Shard Suite
          Iconic Shard Suite
          ...
          • Room size: 60 m²/646 ft²
          • Shower and bathtub
          • 1 king bed
          Enter dates to see prices
          Premier King Room with City View
          Premier King Room with City View
          ...
          • Room size: 48 m²/517 ft²
          • Shower and bathtub
          • 1 king bed
          Enter dates to see prices
          Premier Shard Suite
          Premier Shard Suite
          ...
          • Room size: 65 m²/700 ft²
          • Shower and bathtub
          • 1 king bed
          Enter dates to see prices
          Premier Shard Suite
          Premier Shard Suite
          ...
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            What people love about Shangri-La Hotel At The Shard

            • 9.6
              Exceptional

              "We had a very wonderful stay in Shangrila."

              Robelyn

              |

              June 1, 2017

            • 9.6
              Exceptional

              "This is indeed a world class hotel."

              Robelyn

              |

              June 1, 2017

            • 10.0
              Exceptional

              "Everything in this hotel is perfect"

              Chamil

              |

              August 31, 2018

            Property ranking|Compared to 13,490 London properties
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            Value for money score
            8.3/10
            Location score
            9.4/10
            Service score
            9.4/10
            Cleanliness score
            9.6/10
            Better than
            99
            %
            of London properties
            Better than
            99
            %
            of London properties
            Better than
            99
            %
            of London properties
            Better than
            99
            %
            of London properties
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            Overall rating:
            9.2
            Exceptional
            2,853 reviews
            Cleanliness
            9.6
            Facilities
            9.5
            Location
            9.4
            Read all reviews >
            What travelers say they love:
            the room, bathroom and views are worth going for.
            malcolm from United Kingdom
            Couple
            More about Shangri-La Hotel At The Shard

            More about Shangri-La Hotel At The Shard

            Situated in the heart of historic London, the elegant Shangri-La Hotel At The Shard is the city’s first elevated hotel offering exciting dining options, luxurious bedrooms, and panoramic views over the city. Housed within Renzo Piano’s iconic building on the 34th to 52nd floors, the hotel is within easy reach of some of London’s major attractions including Borough Market and Tate Modern, as well as the Canary Wharf business and commercial hub. Guests can take a dip in the hotel’s indoor infinity pool, savor a cup of Chinese tea at TĪNG, or relax with a cocktail at the stylish GŎNG bar. The spacious bedrooms have floor-to-ceiling windows where guests can watch the life of the city unfold along the River Thames.

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            Most talked about facilities

            View
            14 mentions
            Breakfast
            11 mentions
            Swimming Pool
            5 mentions
            Food & Dining
            3 mentions

            What they offer

            10.0
            Exceptional

            "It’s very touch and make me felling so warm"

            lanlan

            |

            January 26, 2019

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Food and dining

            Restaurants on site

            Ting
            Cuisine:Asian, European
            Menu:Buffet

            Nearby restaurants

            British cuisine
            British cuisine
            The Leather Exchange
            410 m British, European
            Cafe Riva
            430 m British, Cafe, Fast food
            Tea Pod Tea House
            460 m British, Cafe
            American cuisine
            American cuisine
            Belushi's - London Bridge
            500 m American, Bar, British
            The Breakfast Club
            650 m American, British, Gluten Free
            Lang at the Shard
            700 m American, British, Cafe
            European cuisine
            European cuisine
            Casse-Croute
            460 m European, French
            Antico Restaurant & Bar
            480 m European, Gluten Free, Italian
            Vivat Bacchus London Bridge
            780 m European, Wine Bar

            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Property's guest policies

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            Some helpful facts

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            Reviews of Shangri-La Hotel At The Shard from real guests

            Overall rating
            9.2
            Exceptional
            From 2853 reviews
            9.6Cleanliness
            9.6Room comfort and quality
            9.4Facilities
            Agoda Reviews (254)Booking.com Reviews (2599)
            Rating via Agoda9.2
            /
            10
            Exceptional
            Cleanliness9.6
            Facilities9.5
            Location9.4
            Room comfort and quality9.7
            Service9.3
            Value for money8.3
            High score for London
            Rating
            9+ Exceptional (117)
            8-9 Excellent (25)
            7-8 Very Good (8)
            6-7 Good (5)
            <6 Below Expectation (7)
            Time of the year
            Mar - May (35)
            Jun - Aug (47)
            Sep - Nov (43)
            Dec - Feb (37)
            Don't miss out!Users are booking a place in London every 9 minutes on Agoda.com
            All guests (254)
            All languages

            Show reviews that mention 

            Showing 162 verified guest comments
            12345
            9.2
            Exceptional
            Mark from United Kingdom
            Couple
            Stayed 2 nights in June 2018

            Amazing experience ”

            We visited the Shard , Shangri La Hotel for a 2 night break to watch the trooping the colour to celebrate our 50th ! All I can say from the moment we arrived to when we left it was an amazing experience, we stayed in a deluxe city view room overlooking London Bridge you could see St Paul, London Eye, Buckingham Palace, Tower of London and wonderful views of the city and Thames and a short stroll to the famous Borough Market for a spot of street food lunch ! Staff were excellent and very attentive, food in the TING restaurant was absolutely delicious, a dip in the skypool is a must ... I can’t fault the stay apart from not long enough 😀! Thanks to Shangari La for your excellent facilities and service , we will return one day for sure Mark and Julie from Nottingham

            Reviewed June 11, 2018
            10.0
            Exceptional
            Simon from United Kingdom
            Couple
            Stayed 1 night in April 2018

            A must stay”

            From the moment you arrive at the Shangri-La Hotel you are treated like royalty, while you check in you are given a glass of champagne. The reception staff are very friendly and professional. Check in time is 3 o'clock but we arrived at 11.30 am and our room was ready for us so we didn't have to wait around, which was fantastic! The room you can not fault at all it is perfect, big comfortable bed big tv, coffee machine, it has everything you would need for a nice stay. The bathroom was massive with a big double shower and a bath tub in the middle of the room facing the amazing view over London. We didn't eat at either restaurant as we had other plans but the menu looked amazing, we did go up to the 54th floor where there is a bar again with amazing views over the city. The bar has an extensive drinks and cocktail menu, the only slightly negative think i would say is that some of the cocktails are quite expensive. I personally didn't mind paying the prices as it was a special occasion.

            Reviewed April 04, 2018
            10.0
            Exceptional
            Pauline from United Kingdom
            Couple
            Stayed 1 night in January 2016

            Best Birthday stay ever”

            We praised everything about this hotel. Every aspect of our stay far outweighed our expectations, and they were pretty high given the cost.

            We only stayed at The Shard for one night as part of my 65th birthday and retirement celebration. From the moment we entered the room it was breath-taking. The view (41st floor) was truly amazing, even when it was raining in the morning. Dinner in the restaurant was of Masterchef standard i.e. exquisite. The staff made us feel like royalty. They were courteous respectful and cheerful from front of house staff through to housekeepers and waiters. Nothing was too much trouble for them. The room itself was wonderful with every conceivable modern convenience and service. There was even cable internet for those without Wi Fi. We would surely recommend the Shard to anyone thinking of staying at a truly five star hotel in London.

            Reviewed January 15, 2016
            9.0
            Exceptional
            James from United Kingdom
            Couple
            Stayed 2 nights in May 2015

            Fantastic views and great bar staff.”

            Room quality, views, and the sky bar (gong)

            Our stay was at first what I would consider average for such a high class hotel of this standard due to a couple of issues encountered, however the staff were amazing at dealing with our complaints and they were quickly remedied making our stay what you would expect. The staff in the gong bar (sky bar) on the 52nd floor were truly amazing and made our nights in their amazing. Great views, lovely cocktails, lovely welcoming atmosphere and staff. Definitely would recommend a stay, only if you're going to use the facilities and experience the "shard" if you just want a room with a view I suggest visiting the bar one evening (as its open to the public), experience the views and stay else where because you are most definitely paying a huge premium for the "shard" experience and you can get the same room standards elsewhere in the city for less cost.

            Reviewed May 26, 2015
            9.0
            Exceptional
            Marcelle from United States
            Couple
            Stayed 1 night in February 2016

            Birthday Weekend”

            The room was great we were upgraded, amazing view, we enjoyed the pool area.

            I enjoyed my stay at the Shangri-La Hotel very much. It did take sometime when we checked im as we were told the hotel was busy but we were upgraded to a better room. It was mine and my boyfriends birthday weekend and the stay at the hotel was a surprise for him. I did explain this prior to arriving at the hotel and they said they would have some cake in the room complimentary. Unfortunately this didnt happen.. and this was the only negative point of my stay at the hotel.

            Reviewed February 09, 2016
            9.2
            Exceptional
            XINGNING from Australia
            Couple
            Stayed 2 nights in July 2017

            Very nice hotel but location could have better”

            Shangri la's flagship hotel in Europe , together the one in Paris , distinguish itself from other shangri la's business Hotel image . Very spacious room and bathroom with top facilities , great view from the shard, nice staff, offer some Asian food options but overall food quality needs to be improved . Busy breakfast and sometimes small Mistakes occurs. Location is on south wharf and need to travel to the other side of the river for tourist spot . If for tourists , maybe not a perfect location . But overall very nice stay

            Reviewed July 19, 2017
            10.0
            Exceptional
            Christian from Taiwan
            Couple
            Stayed 2 nights in September 2016

            I'll definitely come back with staying here! They got the best view and concierge service in London.”

            I've staying here for two nights, everything was perfect. The concierge is very kind and professional. They help me on suggesting the best restaurants not only dinner and lunch but also afternoon tea and even if you are looking for fish and chips. They also book the tickets of the London eye and Westminster Abbey for me , that make my trip efficiently accomplished. The hotel from level 34 to 52 of course you'll got the best view of city. The view of my room was perfect. I can see London eye and Big Ben even from my bathtub. I really recommend to stay at Shangrila at the shard.

            Reviewed October 04, 2016
            8.4
            Excellent
            fadzillah from Singapore
            Couple
            Stayed 1 night in December 2016

            Same view, same experience”

            Beautiful views, second to none in London. Very pricey but totally worth it for a one-time experience. Not a good second visit for me, considering that I already had a bad first experience. Was invited to stay again with a free upgrade but my check-in was delayed for 2.5 hours until the winter daylight is over. Not too happy with how they communicate within the establishment. Same experience with the first visit, lack of communication between the departments within the hotel. Service level not comparable to other Shangri-La properties. At breakfast, staff we're not attentive. Most walk past avoiding eye-contact, despite you trying to get their attention. Tried getting the attention of the captain, same outcome. Only one staff, a young man from Australia, was helpful and he made my day. My bad experiences aside, this hotel has a very good and convenient location, excellent facilities, both in the room and in common areas. As mentioned earlier, it is worth the experience.

            Reviewed December 19, 2016
            10.0
            Exceptional
            Ju-vin from South Korea
            Couple
            Deluxe King Room with City View
            Stayed 1 night in November 2017

            Very nice”

            I really satisfied with this hotel. cozy, clean, nice view , luxuriouse and kind service. ^^ also famouse market is just across the street. hope you had nice memory with Shangri-La the shard.

            Reviewed February 01, 2018
            10.0
            Exceptional
            Qmar from United Kingdom
            Couple
            Stayed 1 night in February 2016

            Excellent stay”

            First time used the Shangri La and I have to say will definitely be coming back. The whole environment, staff and facilities are nothing short of excellent. I've stayed in a few so-called 5* hotels before, but the Shangri la lived up to that status. Well done

            Reviewed February 24, 2016
            8.8
            Excellent
            Carol from United Kingdom
            Couple
            Stayed 1 night in October 2017

            Excellent”

            We booked this for our Son and his girlfriend - he proposed to her whilst they were staying with you, she said yes which is super - we normally stay in one of the older hotels in London but may well try our the Shard next time we are down in London

            Reviewed October 23, 2017
            7.3
            Very good
            Maria from United Kingdom
            Family with young children
            Stayed 1 night in March 2015

            Fabulous!”

            Luxury, comfortable, extravagant

            My family and I stayed at the Shangri-La for one night to celebrate my husband's 50th birthday. It is a lovely hotel but expensive! We had breakfast in the Ting Restaurant which was nice, nothing special. What we paid for was the 'view'. The hotel room was a superior standard room, was very comfortable. Bathroom very nice, heated floor and heated toilet seat - bliss! On the day we were there, it was a very warm day and we could not get the temperature right. It was very warm in the room, even with the fan on and the temperature at the lowest it would go. The bed was very comfortable. I paid for an extra bed for my daughter to sleep in which she said was so comfortable. We used the swimming pool which was nice, great view from the 52nd floor. We enjoyed our stay and if we could afford it, would stay here again, but it's very pricey so cannot justify spending that kind of money again. It was a memorable stay and my husband enjoyed spending his 50th birthday at the Shangri-La.

            Reviewed March 09, 2015
            10.0
            Exceptional
            Spencer from United Kingdom
            Couple
            Stayed 2 nights in October 2016

            Incredible hotel - Definitely worth staying here”

            My partner and I went there for our anniversary. The service was outstanding from start to finish. They even provided a small cake the size of a post-it note with the words "Happy Anniversary". It was an unexpected finishing touch. When you enter the room you are engulfed by luxury. The bathroom floor was heated, as was the toilet seat. Electric blinds gave you privacy at a tap of a button. The bathroom mirror has its own in-built TV, so you can watch it whilst going about your business. The gym is average, although the infinity pool is relaxing with a view of London. Room service is great but you can expect quite a mark up on food & drink. To sum it up in a few words - Visit this hotel at least once in your life.

            Reviewed May 31, 2017
            9.7
            Exceptional
            ZeWei from China
            Couple
            Stayed 1 night in January 2015

            Quite Good”

            Room service, room service and room service!

            There are a "huge" pillar and desk in the room (Deluxe) which are the major obstacles of the view. To be frank, the view is lower than my expected, I would like to try premier room next time just because the room service. BTW, the TING restaurant is awful and the other restaurant in SHARD need to advance booking. Thus, should better to bring homemade sandwich :)

            Reviewed January 28, 2015
            9.7
            Exceptional
            Mohamad from Malaysia
            Solo traveler
            Stayed 3 nights in March 2015

            Just Fantastic”

            City views, sky pool, excellent service

            Stayed 4D 3N, in the premier room... the view from my room is just incredible, facing Tower Bridge and River Thames. This is probably the best view from a hotel room that I ever stayed in London. Apart from that, the check in was quick and friendly, just what I needed after an 11 hr flight. I didn't manage to book at Ting as it was fully booked, but ordering in the room is very good. The sky pool on 52nd floor is a must place to experience in the hotel. The gym, located on the same floor, while small is just great due to the fantastic view. Will definitely come again to stay.

            Reviewed March 12, 2015
            10.0
            Exceptional
            Stephen from Malaysia
            Couple
            Stayed 1 night in September 2016

            the best and coolest hotel in europe”

            they upgraded us when they found out we are on our last day of honeymoon which is super sweet!!!!! of them, the view is amazing, so the London eye can go to hell, it is like so much taller than the London eye, your bathtub you can chill and turn off all the lights and enjoy the flickering lights of London, see the sunrise, and cool swimming pool.the staff are so professional and so kind and friendly . breakfast is a mix of western (75%) and oriental (25%) cool. its romantic and although pricey but really its worth every bit of it, and I thought its pricey, but when I lived there wow, its worth it, great way to end your holiday, book your last stay there. right on top of the London bridge, damn near to the borough market, great great great!

            Reviewed October 04, 2016
            8.7
            Excellent
            Caterine from Sweden
            Family with teens
            Stayed 2 nights in May 2015

            Amazing but slight lack in customer service”

            Location, amenities and decorative finish

            We loved the hotel, the location couldn't have been better (just outside tube station as well), the view amazing and the attention to detail in terms of decorative finish is outstanding. When it comes to good old fashioned customer service however, I felt it failed on a 5 star rating. Having had extensive conversations & confirmations prior to visit with the hotel, in particular with regards to children and if there were specific hours they were allowed to use the pool we were told they were welcome to use it and that the pool was open between 6 am and 8 pm. Upon arrival, however, they were only allowed to use this between restricted family hours. Not a problem, just don't like being told one thing and then something else upon arrival. In particular since my husband is unwell and we knew we would be spending more time than normal in the hotel. We stayed two nights and after the first night, they forgot to clean our room which was annoying, although this would usually not be a problem, but my husband had overdone it in the day and desperately needed a rest (again, importance of everything being as smooth as possible was clearly outlined in earlier conversation with hotel) and the added stress to him and myself was unnecessary in terms of getting the room done. In particular since I couldn't get hold of anyone over the phone, but had to take the lift down to the reception to query in person. Other minor details include things like no turn down service in the evening which I would have expected and upon checking out, we weren't even asked how our stay was which again, with such a lovely hotel, little things makes a difference and paying premium prices to me should give you an overall premium experience which I felt we didn't have. Shame, but that said, the hotel itself was so lovely and I would probably go back.

            Reviewed June 01, 2015
            8.8
            Excellent
            Sandra from Germany
            Couple
            Iconic King Room With City View
            Stayed 1 night in May 2019

            Wonderful stay”

            We had a great stay at ShangriLa. The hotel stuff is so so friendly. We had an Ionic room with an amazing view. The room was really big, comfortable and very clean. However when you book the afternoon tea 6 months in advance and when you have one of the most expensive hotel rooms, I expect to have a window seat during afternoon tea. We were seated in the back and only after some checking, we could take a table at the window. Also we had to wait 15 minutes in the morning for a table for breakfast.We asked for water until we were seated, this seemed to be a problem at first. Breakfast was not included in the £640 room/night and was very expensive. I had much better breakfasts in other hotels. Also our ordered newspaper wasn't there. Great hitel with an amazing view, but for such a price, I expect perfect service.

            Reviewed May 10, 2019
            9.2
            Exceptional
            Colin from United Kingdom
            Couple
            Stayed 1 night in September 2017

            Fantastic Hotel, but expensive”

            The hotel here is fantastic, with awesome views from the rooms (and their bar on the 52nd floor). The rooms and amenities are all great too and the staff were brilliant, and looked after us throughout our stay. But it is expensive, and it's difficult to justify the extra cost for what you get compared to other London hotels. Look for good offers or splurge for a special occasion.

            Reviewed September 04, 2017
            10.0
            Exceptional
            Weeling from Singapore
            Solo traveler
            Stayed 2 nights in April 2017

            Impleccable service ”

            The view from my room was nice. Should have opted for the St Paul Cathedral view though. Was also slightly surprised that my room was made up even on the same day I checked in. The staff were warm and helpful. The hotel is just next to London Bridge Station and 3 minutes away from Borough Market which is very convenient for brunch. Very accessible to most places. Will definitely be back.

            Reviewed April 22, 2017
            12345
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            Shangri-La Hotel At The Shard
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            • Exceptional location
            • Tower Bridge
            • Borough Tube Station is within 0.45 km
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