Excellent 9.0
Based on 2139 reviews

Verified traveler reviews

Filter by traveler type

based on 2139 reviews
  • Cleanliness 9.3
  • Facilities 8.9
  • Location 9.1
  • Room comfort and quality 9.2
  • Service 9.2
  • Value for money 8.5
  • Food and dining 8.8
Sort by

GARY from New Zealand
Krungthep Wing Deluxe Balcony
Stayed one night in July 2014
a liitle dissapointing this time
staff food location
as usual a great hotel but disappointing due to economic and political factors they had chosen to stop all food and drink service in the wing we were staying. An email was never sent as suggested to us should have been, to advise us of this and the alternative inclusive High afternoon tea and drinks pre dinner that were then offered at the Horizon club instead were of an inferior nature both in choice, service and décor. (seemed more like a lounge at an airport!!!!) Very disappointed as we had friends staying in another room that had not been to the Shangri La previous and we paid for the upmarket package without truly experiencing it this time. In fairness the staff were as usual very helpful but I feel management should make some compensation and personal apology
Reviewed July 10, 2014

Mary from United States
Solo travelers
Stayed one night in July 2014
Comfort. Ease, Pleasure.
Room with fantastic views ifnthenriver and all it's activity. Food service. Location.
Most lovely!
Reviewed July 09, 2014

Mary from United States
Solo travelers
Stayed one night in July 2014
View of river, breakfast buffet, comfort of room
Reviewed July 08, 2014

Alexander from Russia
Deluxe Balcony Room
Stayed one night in July 2014
very nice hotel for resonable price
good location, nice territory, comfortable rooms
Very pleasant stay, conveniently located, though the prices for drinks in the bar aeras are more than expencive... nice swimming pool aera, comfortable rooms and very friendly staff.
Reviewed July 07, 2014

Jessica from United Kingdom
Krungthep Wing Deluxe Balcony
Stayed 2 nights in June 2014
Friendly staff, comfortable rooms luxury.
Recommend upgrade to horizon club. Clean, comfortable , friendly , luxurious hotel. Worth a stay in the main hotel not the wing (as restuarant is currently under construction in the wing)
Reviewed July 01, 2014

David from United Kingdom
Deluxe River View With Breakfast
Stayed one night in June 2014
Relaxing stay.
Great rooms, great staff and great food/drink
I've stayed before and i will stay again. Great place to go.
Reviewed June 22, 2014

Amrita from Indonesia
Business travelers
Deluxe Balcony With Breakfast
Stayed 2 nights in June 2014
nice and relaxing
location, balcony, and view
great and romantic
Reviewed June 22, 2014

Raymond from Netherlands
Horizon Club
Stayed one night in January 2014
Very luxury hotel
Very good room, horizon club, fitness
The room was very comfortable. We stay in the clubroom with acces to the Horizon club. The service very very good breakfast and snacks. Nice swimming pool and fitness. Close to skytrain and shuttle boat.
Reviewed June 20, 2014

John from Ireland
Solo travelers
Krungthep Wing Deluxe Balcony
Stayed 2 nights in June 2014
If there is better available I'd like to find it.
Reviewed June 19, 2014

LAI from Singapore
Families with older children
Krungthep Wing Deluxe Balcony
Stayed 3 nights in May 2014
Friendly Staff, Good Food,Standard not consistent
Staff, Food, Luxury
Friendly Staff, toilet flush very noisy. Standing shower temperature very slow warm up, takes around 5-10 minutes. Walk from Krungthep Wing to main wing for breakfast is 3 min walk. Have two building, one is krungthep , which is more luxury and more expensive. Main wing is normal room.
Reviewed June 11, 2014


Select loyalty program

Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.


Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.


Enter membership ID

Country of passport
Program Membership ID

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: