Excellent 9.0
Based on 2136 reviews

Recent customer comments

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based on 2136 reviews
  • Cleanliness 9.3
  • Facilities 8.9
  • Location 9.1
  • Room comfort and quality 9.2
  • Service 9.2
  • Value for money 8.5
  • Food and dining 8.8
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suweena from Thailand
Deluxe River View Double or Twin
Stayed one night in September 2016
nice room and river view
the room is very spectacular of river view , clean and perfect with balcony , love it
Reviewed September 14, 2016

Lim from South Korea
Families with young children
Stayed 3 nights in September 2016
Good for family with children
Firstly nice and kind staff and location. Neat room and breakfast
Reviewed September 07, 2016

peter from Australia
Business travelers
Deluxe River View
Stayed 3 nights in August 2016
sensational as always
my favourite hotel in bangkok nothing has changed
Reviewed September 05, 2016

paul from United Kingdom
Deluxe Balcony With Breakfast
Stayed 4 nights in August 2016
Overpriced , little facilities
This hotel , the staff have little English . Its a long way from city centre and the traffic in this city is horrendous.The hotel needs a sports bar . The hotel needs a shuttle boat , like the other chain hotels provide.I wont be going back here .
Reviewed September 02, 2016

Cheryl from Canada
Deluxe River View With Breakfast
Stayed 3 nights in July 2016
Lives up to all expectations
. The patience and tolerance of the staff is amazing when you watch them deal with all the cultural differences Hopefully these challenges don't change the superior customer service received.
Reviewed September 02, 2016

Roger from United Kingdom
Families with young children
Stayed 2 nights in August 2016
I expected5☆ and we got 5☆.
Excellent location on river front but only 4☆ due to the drive and traffic chaos to get there. But once there you are treated (in my opinion) to everything that makes it a great place to stay. Friendly attentive staff who did everything above and beyond their job description. Restaurant... for my family and me fitted the bill exactly. Our room was just perfect. The fixtures and fitting were spot on. Will i return. You bet your life we will. I see it as the perfect way to finish our vacation off. A little bit of 5☆ spoil.
Reviewed August 31, 2016

Khye-Hee from Hong Kong
Solo travelers
Deluxe River View
Stayed 4 nights in August 2016
The rooms need renovation. Looking tired and worn out.
Reviewed August 30, 2016

HYUN from South Korea
Solo travelers
Deluxe River View With Breakfast
Stayed one night in August 2016
great service, nice gym
huge gym and swimming pool are satisfied, staffs at the lobby and front desk treated us warmhearted. But room is a bit smaller than i expected.
Reviewed August 29, 2016

Paul from United Kingdom
Families with young children
Deluxe River View With Breakfast
Stayed one night in August 2016
Everything was amazing what you would expect from a Shangri-La .hotel .The breakfast and lunch buffet was outstanding . The only thing that could be better was the Salathip Thai restaurant , beautiful place , great service , nice dancers but the food was not good Thai food , I've eaten much better in the street .!!
Reviewed August 26, 2016

YongSuk from South Korea
Solo travelers
Deluxe River View Room
Stayed 2 nights in August 2016
All around good
Accessibility great (next to elevated highway and BTS Skytrain), helpful/great staff, clean hotel. Facilities are slightly old style but definitely value for money But swimming can be rather crowded (family guests) and food is ok.
Reviewed August 24, 2016


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