"Great service overall, room was comfortable, convenient to w..."
September 21, 2017
610 meters to public transportation
Free Wi-Fi in all rooms!
|Value for money||8.2|
|Distance to city center||2.1 km|
|Nearest airport||Chengdu Shuangliu International Airport (CTU)|
|Distance to airport||14.7 km|
"Nice location and excellent service"
September 1, 2018
"Staff were always helpful, and the room and facilities were great."
November 13, 2017
"Room was very comfortable & nicely furnished."
August 29, 2016
"The upgrade to Horizon Club room was great and well worth th..."
November 13, 2017
At Shangri-La Hotel Chengdu, you can feel warm greetings, stylish rooms, and the artistic culture of Chengdu showcased by nine famous contemporary artists from Sichuan. Conveniently located in the city center, guests are able to explore Chengdu’s beautiful rivers, and the trees and flowers are a visual feast. Step into modern and spacious rooms where luxurious comforts are right at your fingertips. The hotel also provides a vast array of facilities such as the spa where you can rejuvenate yourself with an exquisite treatment. In the evening, try the Chinese cuisine at Shangri-La’s signature restaurant, Shang Palace. Your meal will be served with the bold flavor of Sichuan coupled with Cantonese favorites. From where you sit, the spectacular views of the Jinjiang River enhance your dining pleasure. Whatever reason you visit Chengdu, Shangri-La Hotel Chengdu is a must-visit hotel.
"The staffs are friendly and conversant in English."
November 1, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
The staff was very friendly from the very start. When I arrived, the lowest denomination bill I had for the taxi was 100 RMB. The taxi right was 57RMB. The taxi did not have change. The had enough money to break my 100 rmb so I could pay for the taxi. Upon check in, I made a mistake and booked two twins when I wanted a king. They fixed this and upgraded my room to a BEAUTIFUL room. Helen was Fantastic. Everything was just a pleasure. Thank you!.
A Lovely Hotel”
Not cheap by Chinese standards but this quality accomodation would cost considerably more in the West. Excellent buffet lunch with dishes from all around the world. V comfortable rooms. The German Bar Lenbach in Lan Kwai Fong is well worth a visit. Also try Monies Bar at hotel for live music.
And even the coffee was good!”
Super nice location with lots of F&B options around (try the Rum Bar at nearby Lan Kwai Fong for their Caribbean food), pool open until 23:00 h, gym around the clock, decent drinks in a lively(!) hotel bar. And the coffee was good!
There was a little hiccup initially when my pre-arranged airport pickup did not appear at the airport. However, these was quickly recovered by the duty manager (Kathy Zhao). Her focus on recovering the miscommunication and ensuring guest comfort and service standard was foremost than verifying my booking. Her relentless effort to ensure that I'm well settled in the hotel simply impressed me. The hotel also has good spread of food during breakfast daily.
Really comfortable hotel with very lovely service”
Overall, this was a very enjoyable and clean hotel to stay at. The service was quick, efficient and polite. The room size was decent and the furnishings were comfortable. Love that the hotel has a really good Chinese restaurant- when i tired of room service, i could just pop down for a delicious meal (with efficient service).
Perfect Service And wonderful Food especially The luch buffet at the zi cafe with great Indian and international food buffet. Well done and need a reservation well in advance. Great value indeed and the location is fantastic. Definitely recommended!
Comfort at its best!”
the best selling feature of this property is that it has wi fi all over the hotel, right from the moment you enter, along corridoors and even in the public amenities areas. taxis are plentiful from the hotel. staff are courteous and eager to please. the breakfast buffet is very ample and varied in choice.
Excellent Stay! Thank you.”
WE had a wonderful stay at Shangri-la Chengdu. Excellent service attitude especially the team of staff at the Horizon Club, the concierge as well as the Chi spa were friendly and attentive to our needs. Excellent buffet breakfast spread with a varieties of choices.
The staffs are friendly and conversant in English. My only complain is that I had problem in connecting my Microsoft Surface 2018 with the room's wifi.
Lives up to its name”
Staff's service was expectedly excellent. Room was very good though TV was a bit old and might suffer from intermittent signal distortion. Air con was a bit old too to get the right temperature. Location was not bad if you're getting anywhere via taxi. But if you're a walker, it's not so great. Other than Lan Kwai Fong (great if you love bar hopping) and Rose Restaurant (for great Hong Kong style breakfast and meals), not much attractions or eateries in the immediate vicinity. However, still a great room at a good price.
Excellent choice in beautiful Chengdu!”
Excellent staff, superb room, and great location next to Lang Kwai Fong Chengdu. The breakfast varieties were excellent. Fully equipped gym and 25m indoor lap pool are must use. Its a Shangri-la ... you always get what you paid for. 👍👏
Great service overall, room was comfortable, convenient to walk over the river to nightlife as well as close proximity to all tourist spots and shopping. The lan Kwai Fong area around the hotel is slightly still under development but has some great restaurants like social place.
Wonderful hotel in a wonderful city!”
My stay at the Shangri-la Chengdu, was absolutely fantastic. As expected from the Shangri-la, the hotel was fantastically clean and comfortable (I stayed in the Club Room). Most importantly the staff here were so helpful. I had issues during my stay with access to cash and the staff actually escorted me down to the ATM machine to assist me in withdrawing money! They were very friendly and as I do not speak mandarin they helped me get to places in the taxi by writing the names of the places I wished to visit. All in all I had a wonderful stay here and wouldn't hesitate to stay at the Shangri-la again.
Amazing, the staff were super attentive, booked a day trip to the pandas for us with was amazing and also reserved a place for us to to hug the pandas. Food was great, lots to choose from. Great band that plays at Mooneys bar. Extended our trip extra nights.
Consistent quality of the Shangri-La chain”
Usual service of a Shangri-La hotel. Notable positives: The restaurant manager wanted our party to stay for the buffet when we enquired. We declined as only had 55 minutes left of the opening time. He said he'd keep the buffet open longer for us which he did - great service! Notable negative: The room smelt of stale cigarettes.
Nice room and bar”
Room is nice and keeps the level of Shangri-La Staff is regular, but still much better than other hotel in China. There is a really nice bar in first floor. With live band and variety drink choice. It worths to spend some time here.
Excellent Hotel Well Located in Chengdu”
I was promptly picked up at the airport and my car / driver was accompanied by an English speaking representative of the hotel. I was met at the hotel entrance by another representative who immediately took me to my well-appointed room and check me in in-room using a mobile device. WiFi avbl in the room.
still the best hotel in chengdu”
beautiful hotel with first class staff. i spent 4 days in executive suite and it was very nice and luxurious; then i spent two days in a so-called luxury room, the room is a little bit lacking of attention to its furniture, with most un-confortable chairs in the room, bathroom is old, and the make-up mirror is almost falling off.but i think it is still the best hotel in chengdu.
Beautiful rooms and excellent service”
Well placed, close to the center of town. We had only booked the "standard" room although it was still really spacious and wonderfully comfortable. The Spa and main restaurant display the quality of the Shangri-la brand. Easy access next to the hotel to the river promenade, associated restaurants/beer gardens and tourist spots.
Shangri-La Hotel Chengdu
Jiuyan Bridge Bar Street Commercial Area
Wenshu Yuan Monastery Area