Shangri-La Hotel, Chiang Mai
Shangri-La Hotel, Chiang Mai
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9.6
Exceptional

"Very clean, spacious, luxurious hotel."

Kangmin

|

February 1, 2017

Deluxe - Bed Shangri-La Hotel, Chiang Mai
Deluxe - Bed
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Lobby Shangri-La Hotel, Chiang Mai
Lobby
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Swimming pool [outdoor] Shangri-La Hotel, Chiang Mai
Swimming pool [outdoor]
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Swimming pool [outdoor] Shangri-La Hotel, Chiang Mai
Swimming pool [outdoor]
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See map Shangri-La Hotel, Chiang Mai
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Excellent
Location
8.7
See all 6 photos Shangri-La Hotel, Chiang Mai
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What guests are saying:
Very nice hotel
Patric from Switzerland
Solo traveler
The staff was extremely helpful and kind; Making sure that we were happy and full attention.
Mario from Thailand
Business traveler
Accessible, value for money and friendly staff !
Jesus from Philippines
Couple
The staffs in the concierge department are extremely helpful. Check-in time is a little bit long. The interior design is old yet in Thai style.
Xiayi from China
Solo traveler
Great location, high security, lots of shops and restaurants nearby!
Alicia from United States
Family with teens
The staff at this hotel know how to do their jobs exceptionally well. Nothing was a problem and all aspects of the hotel were just great. Loved the stay.
Franko from Australia
Couple
Great
Six from China
Family with young children
The hotel is locating near old town. Big room and clean. Swimming pool is big and nice too. Staffs are very helpful and friendly.
Wong from Hong Kong
Family with teens
Everything was just perfect from our stay to the breakfast and the executive launge, staff were super professional and helpful. Thanks a lot! Khadija from Oman
Khadija from Oman
Family with young children

Shangri-La Hotel, Chiang Mai

Excellent location
- 760 meters from city center
- What's nearby?
Excellent
From 1245 reviewsSee what guests said
8.8
/
10
Exceptional cleanliness
9.1
Recommended by 89% of guests
Value for money8.4
Location rating8.7
Nearest airportChiang Mai International Airport (CNX)
Distance to airport4.0 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

Select your room
8.9
Excellent
Room comfort & quality
11 travelers are looking at this property right nowBook now before it's too late!
Deluxe
Deluxe
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Horizon Club Premier
Horizon Club Premier
...
  • Room size: 58 m²/624 ft²
  • Mountain view
  • 1 king bed
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Horizon Club - Deluxe
Horizon Club - Deluxe
...
  • Room size: 43 m²/463 ft²
  • Mountain view
  • 1 king bed or 2 single beds
Enter dates to see prices
Executive Suite
Executive Suite
...
  • Room size: 86 m²/926 ft²
  • Mountain view
  • 1 king bed
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Deluxe Pool View
Deluxe Pool View
...
  • Room size: 43 m²/463 ft²
  • Pool view
  • 1 king bed or 2 single beds
Enter dates to see prices
Premier
Premier
...
  • Room size: 58 m²/624 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Club Deluxe Double Room
Horizon Club Deluxe Double Room
...
  • Room size: 43 m²/463 ft²
  • Shower and bathtub
  • 1 double bed
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Deluxe Pool View
Deluxe Pool View
...
  • Shower
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Deluxe Queen (2 Queen Beds)
Deluxe Queen (2 Queen Beds)
...
  • Kitchenette
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Premier Room 2 Queens
Premier Room 2 Queens
...
  • Kitchenette
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Have a question for Shangri-La Hotel, Chiang Mai?

What people love about the property

  • 10.0
    Exceptional

    "Very nice hotel"

    Patric

    |

    March 15, 2017

  • 10.0
    Exceptional

    "Staffs are very helpful and friendly."

    Wong

    |

    September 4, 2017

  • 10.0
    Exceptional

    "Excellent hotel"

    Tang

    |

    April 22, 2017

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More about Shangri-La Hotel, Chiang Mai

More about Shangri-La Hotel, Chiang Mai

10.0
Exceptional

"Excellent services from all staffs"

Cosmo

|

January 10, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Thai cuisine
Thai cuisine
Tum Tong Tang
150 m Thai
The center
200 m Thai
D-Square By Dusit D2
450 m Thai
American cuisine
American cuisine
BTC Lametayel Chiangmai Restaurant
270 m American, Asian, European
Gekko Garden
360 m American, Asian, Bar
Zion Cafe
360 m American, Asian, Cafe
Asian cuisine
Asian cuisine
Kad Kafe
30 m Asian, Chinese, European
China Kitchen
60 m Asian, Chinese
Kin-Lum Vegetarian
310 m Asian, Thai, Vegan

What they offer

10.0
Exceptional

"Very nice superb"

jamshad

|

July 13, 2016

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1245)Booking.com Reviews (432)
8.8
/
10
Cleanliness9.1
Facilities8.9
Location8.7
Room comfort and quality8.9
Service9.0
Value for money8.4
Provided by verified guests of Agoda
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All guests (1245)
All room types

Show reviews that mention 

Showing 1096 verified guest comments
12345
8.8
Excellent
Seng from Malaysia
Couple
Premier
Stayed 4 nights in April 2018
Excellent Hotel”
Great pools
Reviewed January 14, 2019
5.6
Sandra from Portugal
Family with teens
Deluxe Pool View
Stayed 2 nights in December 2018
Won't come back again”
Location is not so convenient. Didn't like the room we stayed, the beds and room feel so damp, could here next door watching tv and people talking, kids running and shouting.
Reviewed January 12, 2019
8.8
Excellent
Jessie from Singapore
Couple
Deluxe
Stayed 2 nights in October 2018
Could’ve been amazing...”
Lovely amenities, fantastic staff, gorgeous pool area. Breakfast was amazing! However, receiving a note from staff saying pool / area was closed from 2pm onwards made the hotel stay sub par- I wouldn’t pay $250+ for a hotel room to not be able to use the amenities.
Reviewed October 15, 2018
7.2
Very good
HAN from Singapore
Couple
Deluxe
Stayed 6 nights in December 2018
Ok overall but could be better”
We stayed during Xmas period so it was very packed ex, Breakfast buffet was super crowded, long queue by the egg station, had to wait for coffee forever, even the coffee machines were often out of order. Also the housekeeping was delayed. One day we headed out in the morning and came to the room around 4 pm, the room was still not made. Plus it seems the housekeeping is not very attentive. Amenities were running out but were not restocked till we asked. Now that we are back home, we realize minibar consumption was billed to our credit card even though we had paid in cash as checking out....
Reviewed January 03, 2019
9.2
Exceptional
Yoichi from Japan
Business traveler
Deluxe
Stayed 1 night in November 2018
you can expect always shangri-la quality all over the world”
same quality of service of shangri-la, you can expect chinang mai too. however, you will not see any difference even you are in different country as everything is same. after several days, you will be bored of hotel break fast. i recommend you to go out and try local food for breakfast if you stay shangri-la for over 3 days.
Reviewed November 26, 2018
3.6
Ryan from Malaysia
Business traveler
Premier
Stayed 3 nights in November 2018
don't book deluxe suite room or premium deluxe”
checked in was told only smoking floor when i specifically booked non smoking room. Room stunk staff were rude at front desk. Room was very old and not warm at all. Breakfast was awful and disgusting. Do not expect much from your stay...
Reviewed November 12, 2018
9.2
Exceptional
ayman
Family with young children
Deluxe Pool View
Stayed 5 nights in October 2018
Excellent hotel for family with young children”
Overall excellent experience, nice pool, spacious rooms, good food options and outstanding staff especially in the restaurants and lounges. I do not remember the gentlemenman who manages the all day dining restaurant but must say he made a difference. The concierge were also very helpful with good help and advice. The property in itself is very spacious which adds to the overall comfort. Kids club not great but we did not need it
Reviewed October 25, 2018
9.6
Exceptional
Mark from United States
Couple
Premier
Stayed 4 nights in August 2018
Wonderful stay and experience”
We stayed here for part of our honeymoon and could not have loved it more. The staff were extremely friendly and helpful and made us feel welcome and left a very nice welcome bottle of champagne and treats for our arrival. The pool is very nice and the food delicious and tasty. The hotel itself is a short walk away from the night market and the tuk tuks outside the hotel were always present and gave us good rates. Will stay here again the next time we visit Chiang Mai.
Reviewed September 04, 2018
10.0
Exceptional
Cosmo from New Zealand
Family with young children
Executive Suite
Stayed 1 night in January 2017
You must stay here ... you must love it”
Excellent services from all staffs ... I called to CS that could they do something for my parents 33th Anniversary... within 2 hours their house keeper sent a big fruit platter, wine, big heart was made by white choc and a delicious choc cake You won't be cheated for the taxi charge which other hotels staff do this Excellent breakfast buffet ... more than enough... their fresh squeezed dragon fruit juice was nice Must book a room which including the horizon club lounge access .... definitely worth for the $$$ as just less than THB 600 different If you are a 3 adults group, worth to try their executive suites as no extra charge for the 3rd adult Anyway, you must stay here while traveling to Chiangmai
Reviewed January 10, 2017
10.0
Exceptional
Markus from Austria
Couple
Horizon Club - Deluxe
Stayed 2 nights in October 2016
very nice hotel”
the shangri la Hotel is really a very nice place. all good there and very well structured. well maintained and staff is friendly all over. well located, so just a short walk to the night market, all good, like to come back there, sure !
Reviewed October 31, 2016
8.8
Excellent
Chan from China
Family with young children
Premier
Stayed 2 nights in August 2016
Good service”
We stayed in Premier Room which was spacious. Service was good. Free shuttle to/from Central Festival, Promenada Resort Shopping Mall & another mall (forgot the name). Pool staff would provide ice water & some fruit which was highly appreciated.
Reviewed August 29, 2016
8.4
Excellent
Soo from Singapore
Family with young children
Deluxe
Stayed 3 nights in May 2016
Very happy stay!”
Staff was awesome! They remembered our anniversary. Wine, cake, chocs, flower bathtub really WOW us. The next day our kids got a giant teddy to play with. We upgraded our room and the lounge service is great. We like this hotel very much.
Reviewed May 13, 2016
8.3
Excellent
Chi from Taiwan
Family with young children
Premier
Stayed 1 night in July 2015
Bad check-in experience”
restaurant, big room, location
arrived at the hotel early hoping for early check-in would be available since we were traveling with baby. we booked for a premium room. was told room was not ready which i could understand. came back at official check-in time and room still not ready. came back at 2:30pm and once more room was not ready, said housekeeping havnt gotten around to it. finally they gave us a club level room only after we complained for 10 minutes at the front desk. they could have given us the club level room earlier but didnt want to release it for us until they saw we were really upset. we tried to be accomodating but the front desk kept us waiting way past our check in time and we were traveling with baby. i certainly did not expect this level of non-concern from shangri-la, as if we had to fight for our deserved room. and the icing on the cake was they told us even if we got a club level room we could not use their club amenities.... *then just dont put us on that level just give me the room i deserve!
Reviewed September 27, 2015
8.7
Excellent
Rachel from United States
Couple
Horizon Club - Deluxe
Stayed 5 nights in October 2014
Tranquility Lost -18 Floor Condo Construction”
Great breakfast buffet, wonderful staff, easy walk to the night market
We were at this gorgeous hotel for 5 days. The peace and tranquility of the large luscious swimming pool was negatively impacted by the constant pounding of the construction literally a stone's throw away.
Reviewed November 09, 2014
8.3
Excellent
Man from Hong Kong
Couple
Deluxe
Stayed 4 nights in February 2014
Luxury and location go hand in hand”
Location, excellent staffs, beautiful rooms
Saying with my friend, we were so happy by the choice, excellent location with a short walk to the night bazaar, very impressive lobby. The rooms are so nice and clean, wifi a little slow but still workable. Love the dining experience there too. Shangri La always means luxury no matter where it is in the world, and this one is no exception.
Reviewed August 12, 2014
9.3
Exceptional
Sandra from Portugal
Couple
Premier
Stayed 5 nights in February 2014
Amazing Service, great value”
Great location, excellent service and spacious room
Hotel room is quite big and confortable and the staff are friendly and helpful. The location is great, near night market, restaurant, minutes away from historic center and tuk tuk are scater around. The food needs some improvement. Overall excellent stay.
Reviewed May 08, 2014
9.3
Exceptional
KA from Hong Kong
Family with young children
Horizon Club - Deluxe
Stayed 3 nights in April 2014
good quality of Hotel”
location, good service,clean environment
nice polite professional staff to concern her customers much. before i checkin yhis hotel, she sent email to me to reconfirm my request. i was so appreciated about her conern. if breakfast buffet much more food to choose, should be better.
Reviewed April 24, 2014
9.7
Exceptional
olinda from Portugal
Couple
Deluxe
Stayed 4 nights in January 2014
Would definitely go back for another stay!”
Clean, comfortable and attentive staffs!
I wasn't sure if I would enjoy it when I looked at the pictures online but it definitely has exceeded my expectation with the new, comfortable, spacious room. The pool area was also very nice, it will be very suitable for family who just want an easy vacation.
Reviewed February 01, 2014
9.7
Exceptional
Kwok from Hong Kong
Couple
Horizon Club - Deluxe
Stayed 3 nights in January 2014
Peaceful place, Away from bangkok and away from th”
superior service, friendly staff and wonderful environment
Although the hotel is a bit old compared to the other newly built hotel, Shangri la is still my first piority as they could maintain its superior service worldwide. The room is amazingly clean and the room service is superb. You cannot be too picky while the hotel price is at the acceptable range. But I think hotel may pay attention to the noise coming from the main road especially during midnight. The roaring sound from Tuktuk is a bit annoying.
Reviewed January 30, 2014
9.7
Exceptional
yanjun from China
Family with teens
Deluxe
Stayed 1 night in January 2014
nice hotel”
clean;good service;beautiful
this is a moden hotel in the city, we have a free upgate for the room, thanks for the staff.it's nearby night bazaar and very close to old town. but the disadvantage is it costs me 300 bath by using room telephone to dial a few local call.
Reviewed January 24, 2014
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  • Excellent location
  • Wat Phan Tao
  • Chiang Mai Railway Station is within 1.86 km