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Exterior view, Shangri-La Chiang Mai in Chiang Mai
Shangri-La Chiang Mai
Lobby, Shangri-La Chiang Mai in Chiang Mai
Lobby, Shangri-La Chiang Mai in Chiang Mai
Swimming pool [outdoor], Shangri-La Chiang Mai in Chiang Mai
Swimming pool [outdoor], Shangri-La Chiang Mai in Chiang Mai
Swimming pool, Shangri-La Chiang Mai in Chiang Mai

Removed from saved list

8.8

Excellent

2,055 reviews

2,055 reviews

See map
See map

8.8

Excellent

Location rating score

Excellent location - 760 meters from city center
Exceptional for walking
Parking
FREE
Walkable places
Genesis International Tailors
50 m
Hamerkaz lametayel
170 m
Ambassador Fashions
210 m
Art in Paradise, Chiang Mai 3D Art Museum
250 m
k market
280 m
Popular landmarks
Chiang Mai Night Bazaar
770 m
Tha Phae Gate
1.3 km
Wua Lai Walking Street
1.3 km
Wat Chedi Luang
1.7 km
Wat Phra Singh (Gold Temple)
2.2 km
Closest landmarks
Peak Spa & Beauty Salon
110 m
Veterinary Clinic
140 m
Hollywood Smile
250 m
Crystal Cave Pub
300 m
Elite Smile
340 m

Shangri-La Chiang Mai

89/8 Chang Klan Road, Chang Khlan, Chiang Mai, Thailand, 50100 - See map

In addition to the standard of SHA, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Chang Khlan part of Chiang Mai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Wat Chedi Luang. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

250 meters to Art in Paradise, Chiang Mai 3D Art Museum

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

SHA Certified

Prevent the spread of COVID-19 with public and firms’ health safety measures.

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Kids club

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Chiang Mai are being booked every minute!
Value for money8.4
Distance to city center2 km
Location rating8.8
Nearest airportChiang Mai International Airport (CNX)
Distance to airport4.0 km

Rooms available at Shangri-La Chiang Mai

Excellent
Room comfort & quality

8.9

Deluxe Room 1 King
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite King
...
  • Room size: 86 m²/926 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Room 1 King
...
  • Room size: 58 m²/624 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Pool View 2 Twin
...
  • Room size: 43 m²/463 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Deluxe Pool View 1 King
...
  • Room size: 43 m²/463 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Deluxe Room 2 Twins
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Horizon Club Premier Double Room
...
  • Room size: 58 m²/624 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Premier Room 2 Twins
...
  • Room size: 58 m²/624 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Horizon Club Deluxe Double Room
...
  • Room size: 43 m²/463 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Deluxe Double Room with Pool View
...
  • Room size: 43 m²/463 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What type of water sports activities are accessible at Shangri-La Chiang Mai?

Shangri-La Chiang Mai features water sport activities which includes water sports (non-motorized) for you to take advantage of.

Does Shangri-La Chiang Mai have a fitness center?

Shangri-La Chiang Mai features free fitness center that is opportunely situated at the tip of your finger, allowing you to get your daily training in at any time of the day so you can spend your holiday break the way you want. For more details, please contact the property for more information.

What precautions does Shangri-La Chiang Mai take in terms of hygiene, safety, and cleanliness?

Shangri-La Chiang Mai satisfy our mandatory standard for cleanliness and safety by featuring hand sanitizer and daily disinfection in common areas. This property also comes well equipped with staff trained in safety protocol, free face masks, body thermometer, sterilizing equipment, first aid kit, temperature check for guests and staff, and doctor/nurse on call for all rounded safety precautions and hygiene protocols.

What points of interest are close by Shangri-La Chiang Mai that are in walking distance?

While residing at Shangri-La Chiang Mai, jump start your holiday by checking out the closest points of interest that are within walking distance to the property which include Hamerkaz lametayel, Ambassador Fashions, and Art in Paradise.

How long do visitors normally stay at Shangri-La Chiang Mai?

Verified past guests that have stayed at Shangri-La Chiang Mai had an average nightly stay of 2 nights at this property.

What is the verified guest review consensus about Shangri-La Chiang Mai's spa?

60.0% of our past guest ratings have given a positive review and comments about this property's spa. You can look up on more detailed customer reviews, and comments for Shangri-La Chiang Mai down in the review section.

What is the typical rating that verified Business travelers' have given to Shangri-La Chiang Mai?

Verified business travelers that have stayed at this property have given Shangri-La Chiang Mai an average rating of 8.8. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Families with young children have given to Shangri-La Chiang Mai?

Past families with young children that have stayed at this property have given Shangri-La Chiang Mai an average rating of 8.7. You can look up more descriptive customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

What is the nearest train, metro, or bus station to Shangri-La Chiang Mai?

The closest train, metro, or bus station is Chiang Mai Railway Station, 1840.34 m away from Shangri-La Chiang Mai.

What restaurants are nearby Shangri-La Chiang Mai?

Shangri-La Chiang Mai’s local community is Chang Khlan which consists of popular restaurants such as Gekko Garden, Da Antonio, and Peshawar Restaurant.

What is the closest airport to Shangri-La Chiang Mai?

The closest airport to Shangri-La Chiang Mai is Mae Hong Son Airport, 122.0 km away.

See map

Explore the neighborhood

What people love about Shangri-La Chiang Mai

  • 10

    Exceptional
    Cleanliness

    "Good Servive, very clean, location is accessible to everything you need, just a walking distance away."

    Tomasito

    |

    June 5, 2023

  • 10

    Exceptional
    Breakfast

    "Like other Shangri-la hotels, it offers a luxury stay with all 5-star facilities, spacious and clean room and great breakfast buffet."

    Siriluck

    |

    September 28, 2021

  • 9.6

    Exceptional
    Location

    "Great location and top service!"

    Supinda

    |

    October 7, 2020

Property ranking|Compared to 3,508 Chiang Mai properties
See all rankings
Room comfort score
8.9/10
Room size
52 sqm.
Cleanliness score
9.1/10
Service score
9.1/10
Better than
98
%
of Chiang Mai properties
Bigger than
94
%
of Chiang Mai properties
Better than
91
%
of Chiang Mai properties
Better than
89
%
of Chiang Mai properties
Overall rating:

8.8

Excellent
1,523 reviews
Cleanliness
9.1
Facilities
9.0
Location
8.8
Read all reviews >
What travelers say they love:
The rooms were clean and good value for money.
Karel from Singapore
Family with young children
More about Shangri-La Chiang Mai

More about Shangri-La Chiang Mai

Shangri-La Chiang Mai

Take advantage of the many attractions Chiang Mai has to offer with a stay at Shangri-La Chiang Mai.
Shangri-La Chiang Mai provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Chiang Mai.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Shangri-La Chiang Mai. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Shangri-La Chiang Mai include special design features like a separate living room. In-room entertainment such as television, is provided for guests in select rooms.
The hotel also offers a refrigerator, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Shangri-La Chiang Mai. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
Never let a day go wasted when you're at Shangri-La Chiang Mai with all the activities and facilities provided. Finish your vacation days right by dropping in at the massage, hot tub, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Get wet in the best way on sunny days by joining water-world activities like non-motorized water sports. Water sports are incredibly convenient with water park provided by Shangri-La Chiang Mai. Have fun without traveling far, by taking advantage of the ping-pong table, yoga room and tennis court at Shangri-La Chiang Mai.
Have fun with your friends or family, or even meet new people at the games room and shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take some time to explore Chiang Mai during your stay at the hotel. The best way to remember your time in Chiang Mai is with a nice gift at Chiang Mai Night Bazaar located about 760 m away. An afternoon of browsing the works at Art in Paradise, Chiang Mai 3D Art Museum located 240 m away can familiarize you with the local art scene.


Reasons to stay here

Guests who stayed here rated the facilities above 94% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 97% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 97% of other accommodations in Chiang Mai.

Show less

Amenities and facilities

Excellent
Facilities

9

Most talked about facilities

Swimming Pool

83 mentions

Breakfast

34 mentions

Housekeeping

32 mentions

Food & Dining

28 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Thai
Accessibility
  • On-site accessible restaurants / lounges
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Fitness center
  • Foot bath
  • Game room
  • Garden
  • Hammam
  • Hot tub
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Water park
  • Water sports (non-motorized)
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Alcohol
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Fruits/snacks
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]
Access
  • Allergy-free rooms
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Complimentary tea
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Mirror
  • Non-smoking
  • Refrigerator
  • Separate shower/bathtub
  • Sewing kit
  • Shoeshine kit
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • TV [flat screen]
  • Umbrella
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site
China Kitchen
  • Cuisine: Chinese
  • Menu: Buffet, A-la-carte
Dhala wine lounge
  • Cuisine: International, Italian, Thai
  • Menu: Buffet
KAD KAFÉ
  • Cuisine: Chinese, European, Indian
  • Menu: Buffet, A-la-carte
The Lobby Lounge
  • Cuisine: International

Location

89/8 Chang Klan Road, Chang Khlan, Chiang Mai, Thailand, 50100
Excellent
Location

8.8

Airports
  • Chiang Mai International Airport (CNX)
    4.0 km 20 min drive
  • Lampang Airport (LPT)
    77.1 km 1.6 hour drive
Public transportation
  • Chiang Mai Railway Station
    1.8 km 12 min drive
  • Saraphi
    8.8 km
Hospital or clinic
  • Veterinary Clinic
    140 m
Shopping
  • Chiang Mai Night Bazaar
    770 m
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Art in Paradise, Chiang Mai 3D Art Museum
    250 m
  • Chiang Mai Night Bazaar
    770 m
  • Tha Phae Gate
    1.3 km
  • Wua Lai Walking Street
    1.3 km
  • Wat Chedi Luang
    1.7 km
  • Wat Phra Singh (Gold Temple)
    2.2 km
  • Chiang Mai Zoo
    6.5 km
  • Wat Phra That Doi Kham
    8.8 km
  • Chiang Mai Night Safari
    9.7 km
  • Elephant Rescue Park
    41.6 km
Nearby landmarks
  • Genesis International Tailors
    50 m
  • Peak Spa & Beauty Salon
    110 m
  • Veterinary Clinic
    140 m
  • Hamerkaz lametayel
    170 m
  • Ambassador Fashions
    210 m
  • Hollywood Smile
    250 m
  • Art in Paradise, Chiang Mai 3D Art Museum
    250 m
  • k market
    280 m
  • Crystal Cave Pub
    300 m
  • Suriwong Book Centre
    300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 12 year(s).

Others
  • Please note that the provincial tax of 0.8% is already included in the room rate.
  • Breakfast buffet is served daily from 6:00 AM to 10:00 AM at Kad Kafe Restaurant. Additional charges apply.
  • Children under 6 years old will receive breakfast free of charge.
  • Children 6-11 years old will be charged THB 370 for breakfast per day.
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Distance from city center2 km
  • Travel time to airport (minutes)15
Extras
  • Breakfast charge (unless included in room price)755 THB
The property
  • Number of bars/lounges1
  • Number of floors12
  • Number of restaurants3
  • Number of rooms 277
  • Room voltage220
  • Year property opened2005

Reviews of Shangri-La Chiang Mai from real guests

Provided by verified guests of Agoda
8.8
Cleanliness9.1
Facilities9.0
Location8.8
Room comfort and quality8.9
Service9.1
Value for money8.4
High score for Chiang Mai
Rating
9+ Exceptional (597)
8-9 Excellent (278)
7-8 Very Good (186)
6-7 Good (72)
<6 Below Expectation (55)
Time of the year
Mar - May (251)
Jun - Aug (332)
Sep - Nov (257)
Dec - Feb (348)

Show reviews that mention 

Showing 1,188 verified guest comments
12345
10.0
Exceptional
Ron from Thailand
Couple
Deluxe Room 1 King
Stayed 1 night in December 2020

Simpy Superb”

What an incredible experience! We were welcomed warmly by the staff. The facilities are amazingly beautiful and clean... and were decorated for Christmas. Gorgeous. When the staff (particularly Ms. Dream) found out that we were celebrating our 17th wedding anniversary, and that we were mourning the loss of our furry-child, she made sure everything was absolutely perfect for our stay. All of the staff were incredibly kind, helpful, and offered impeccable service. My wife and I could not be more pleased and thankful for our experience at Shangri La Hotel Chiang Mai.

Reviewed December 15, 2020

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Dear Ron, Thank you for taking the time to share your feedback, following your recent visit. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are part of those key elements which differentiate us. I am very pleased to read that you had a pleasant staying experience in our urban resort and that you were impressed by our special set up in your room. Nothing could be more inspiring than your recognition and we will continue to work hard to be able to create other memorable experiences for you and your family on your next visit, hopefully soon. Until then, please feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager

Responded December 18, 2020
Shangri-La Chiang Mai
10.0
Exceptional
Siriluck from Thailand
Group
Deluxe Room 1 King
Stayed 2 nights in November 2020

Grand hotel in the heart of Chiang Mai”

A grand hotel in the heart of Chiang Mai. Like other Shangri-la hotels, it offers a luxury stay with all 5-star facilities, spacious and clean room and great breakfast buffet. Service was very nice, polite and attentive. My family and I had a very nice stay.

Reviewed September 28, 2021

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10.0
Exceptional
Paul from Singapore
Couple
Stayed 3 nights in July 2020

Womnderful property Living up to its' Great Brand Reputation ”

I had asked for a high room, with a view. I got that, a gorgeous, large, well-appointed room, a large bathroom and good fittings. The property is stunning and well maintained. The breakfast is lovely, with amazing home-made Granola and yogurt, spectacular. Had the Lobster Feast dinner with unlimited lobster and many other seafood options. Good value. The staff are delightful and the Service exceptional. one minor mishap was dealt with immediately and managed exceptionally well by the Restaurant Manager, the true sign of good training and professionalism. Thoroughly enjoyed my few days stay here, I would not hesitate to have another stay.

Reviewed August 10, 2020

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Thank you for taking the time to share your feedback following your recent stay at Shangri-La Hotel, Chiang Mai. My team joins me in thanking you for your generous commendations and we look forward to welcoming you back to our beautiful urban resort soon again.

Responded October 12, 2020
Shangri-La Chiang Mai
10.0
Exceptional
Jettaya from Thailand
Couple
Deluxe Room 1 King
Stayed 2 nights in November 2020

One of the best hotel in Chiang Mai”

The hotel staff Khun Yo, Front Desk, is very friendly and helpful as well as the rest of staffs. Comfortable room and wide variety of breakfast choice. Love the water pressure in the shower. It beats all the places I have been to

Reviewed November 04, 2020

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Dear Jettaya, Thank you for taking the time to post such a glowing review of your recent stay at Shangri-La Hotel, Chiang Mai. It is my pleasure to find out that we have all succeeded in providing you an enjoyable stay, thanks to our genuine hospitality from the heart, and particularly to Khun Yo our friendly Guest Service Agent, whose undivided passion makes him exemplary role models for the whole team to be inspired from. We all look forward to welcoming you back in the not too distant future. Until then we wish you all the best. Yours sincerely, Gabriele Lombardo General Manager

Responded November 06, 2020
Shangri-La Chiang Mai
10.0
Exceptional
Karel from Singapore
Family with young children
Stayed 1 night in August 2020

Great Hotel”

We had an excellent time. The staff were very accommodating and helpful. The rooms were clean and good value for money.

Reviewed November 22, 2020

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Dear Karel, Thank you for taking the time to share your feedback, following your recent visit at Shangri-La Hotel, Chiang Mai. It is extremely delightful to learn that you had an enjoyable staying experience with us. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed some of those key elements which differentiate us. It will be our pleasure to offer you another delightful experience at Shangri-La Hotel, Chiang Mai, in the near future. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager

Responded November 23, 2020
Shangri-La Chiang Mai
10.0
Exceptional
Natsurang from Thailand
Couple
Deluxe Double Room
Stayed 2 nights in September 2020

Shangri La standard won't disappoint you”

Spacious room, excellent service, everything is within expectation. Suitable for families with seniors.

Reviewed September 09, 2020

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Responded October 12, 2020
Shangri-La Chiang Mai
10.0
Exceptional
Purepan from Thailand
Business traveler
Deluxe Double Room with Pool View
Stayed 2 nights in January 2020

GREAT PLACE TO STAY”

the room is clean and the staff very helpful. Love it.

Reviewed January 27, 2020

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Dear Purepan, Thank you for taking the time to share your feedback, following your recent visit at Shangri-La Hotel, Chiang Mai. It is extremely delightful to learn that you had an enjoyable staying experience with us. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed some of those key elements which differentiate us. It will be our pleasure to offer you another delightful experience at Shangri-La Hotel, Chiang Mai, in the near future. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager

Responded November 06, 2020
Shangri-La Chiang Mai
9.6
Exceptional
Manisa from Thailand
Business traveler
Deluxe Double Room
Stayed 4 nights in August 2020

Great stay with awesome service!”

We had a super comfortable stay at the hotel. It would be better if the opening hour for the fitness got extended. (Open earlier and close late).

Reviewed March 29, 2021

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10.0
Exceptional
Lee from United States
Couple
Deluxe Room 2 Twins
Stayed 1 night in February 2020

Exceptional”

Excellent hotel, the staff was very friendly and great location

Reviewed February 29, 2020

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Responded October 20, 2020
Shangri-La Chiang Mai
9.6
Exceptional
Pichanun from Thailand
Couple
Deluxe Room 1 King
Stayed 1 night in November 2020

Exceptional”

Overall is impressive. The room and the bathroom are large, clean and neat. Breakfast is exceptional.

Reviewed December 03, 2020

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Dear Pichanun, Thank you for taking the time to share your feedback, following your recent visit at Shangri-La Hotel, Chiang Mai. It is extremely delightful to learn that you had an enjoyable staying experience with us. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed some of those key elements which differentiate us. It will be our pleasure to offer you another delightful experience at Shangri-La Hotel, Chiang Mai, in the near future. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager

Responded December 07, 2020
Shangri-La Chiang Mai
9.6
Exceptional
Chung from Hong Kong SAR, China
Business traveler
Deluxe Room 1 King
Stayed 3 nights in April 2021

Healthy stay ”

Polite staff, wonderful view, many green plants gives fresh air, enough and various facilities.

Reviewed April 26, 2021

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9.2
Exceptional
Madeleine
Couple
Deluxe Room 2 Twins
Stayed 3 nights in January 2020

Exceptional”

We really enjoyed our stay at the Shangri La! Our only concern was the cleanliness of the hot tub area. It was quite dirty in the tub. Otherwise the room was amazing, the staff were awesome! Very happy!

Reviewed January 24, 2020

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Dear Madeleine, Thank you for taking the time sharing your feedback related to you recent stay with us. We are delighted to learn that you have found your home away from home in our hotel, and we have at the same time noted your comment regarding the cleanliness of the bathtub area in your room and rest assured that the matter has been shared with our Executive Housekeeper for his attention. We look forward to the pleasure of welcoming you back in the near future, and please feel free to contact me directly, if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager

Responded November 06, 2020
Shangri-La Chiang Mai
10.0
Exceptional
sonthirat from Thailand
Couple
Deluxe Room 1 King
Stayed 3 nights in September 2020

excellent”

Everything here is good

Reviewed October 09, 2020

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Dear sonthirat, Thank you for taking the time to share your feedback, following your recent visit at Shangri-La Hotel, Chiang Mai. It is extremely delightful to learn that you had an enjoyable staying experience with us. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed some of those key elements which differentiate us. It will be our pleasure to offer you another delightful experience at Shangri-La Hotel, Chiang Mai, in the near future. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager

Responded November 06, 2020
Shangri-La Chiang Mai
9.6
Exceptional
Noppadol from Thailand
Family with young children
Deluxe Room 1 King
Stayed 1 night in March 2021

Great place for family vacation”

Good swimming pool with slider

Reviewed March 29, 2021

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9.6
Exceptional
Supinda from Thailand
Family with teens
Deluxe Room 1 King
Stayed 2 nights in October 2020

Great location and top service!”

Great location and top service!

Reviewed October 07, 2020

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Responded October 12, 2020
Shangri-La Chiang Mai
9.6
Exceptional
rui from Thailand
Couple
Deluxe Room 1 King
Stayed 2 nights in December 2020

Clean and Nice ”

Clean and Nice

Reviewed April 22, 2021

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8.4
Excellent
Raja from Thailand
Couple
Stayed 1 night in July 2020

Great”

Starting with, people are extremely humble and helping you going out of the way. From reception to housekeeping, everyone was very very helpul. All had beautiful smile. Room service is available till 9:30pm which is inconvenient as we always came back at around 11pm. So had to buy food from 7eleven. Pool, gym, they all were there but closed early, its understand due to covid. The most disappointing was the TV. Its a very old samsung tv and not a smart tv. So you cant connect and watch photo videos you took. We bought bluetooth HDMI so we could see pictures but it not a good quality. One advise to one last staff at reception, returning customer should not be asked for passport again. We atayed 2 nights and then went to mountain for a night, next day when check-in again, she asked for passports which isnt necessary. One of the male staff then quickly said "look in the history and passports not required". If the hospitality remains this good then we will visit again. Thanks

Reviewed July 27, 2020

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we noted on your comment about the TV and check-in process. Thank you once again and we hope to see you again soon. Sincerely,

Responded October 20, 2020
Shangri-La Chiang Mai
8.0
Excellent
Ne from Thailand
Business traveler
Stayed 3 nights in July 2020

Nice stay ”

Good location in Chan Klang road near night bizarre (though it is all quiet at the moment). Restaurants just across the road, Arabian, Italian, Thai you name it. Gym and heath club is awesome. Comfortable bed and nice guest room (though it's a bit old but classic). Complimentary surgical masks, alchol spray, and etc. provided. All in all it's all good.

Reviewed July 24, 2020

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Thank you for taking the time to share your feedback following your recent stay at Shangri-La Hotel, Chiang Mai. We are delighted to learn that you enjoyed your stay with us. We hope to welcome you back again soon.

Responded October 20, 2020
Shangri-La Chiang Mai
7.2
Very good
Raja from Thailand
Couple
Stayed 2 nights in July 2020

Loved it”

We travelled by motorcycle from Bangkok to Chiang Mai and it was the right decision to book this hotel. From the very first day everyone has been so kind. Room was bigger than most most hotel rooms but since there were some construction noise going on, they upgraded us to a bigger room. We stayed for 2 days and then one night in Pai and came for another night in this hotel (total of 3 nights). They had little staff but their management was good to not have affected. Room service was on time and oh boy food is really really delicious. From sandwiches to thai Tomyam. We still miss the food. Property is big enough but we only stayed in room and enjoyed watching our videos we took using go pro. They have a old samsung tv which only has a HDMI and USB slot and not a smart tv, so we went to the mall and bought a HDMI wire that could connect to phones weriessly. It would be convenient yo see better televisions rather than very basic 32 or 40 inch tv’s. We will be back soon. Cheers

Reviewed July 31, 2020

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Thank you for taking the time to share your feedback following your recent stay at Shangri-La Hotel, Chiang Mai. My team joins me in thanking you for your generous commendations and we look forward to welcoming you back to our beautiful urban resort soon again.

Responded October 12, 2020
Shangri-La Chiang Mai
8.4
Excellent
Jaruwan from Thailand
Family with teens
Deluxe Room 2 Twins
Stayed 1 night in March 2020

nice halal food”

Nice halal food

Reviewed May 15, 2020

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Thank you, we are delighted to learn that you enjoyed your stay with us. We hope to welcome you back again soon.

Responded October 20, 2020
Shangri-La Chiang Mai
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