8.8

Excellent
13.3% this month
/10
(2,014 reviews)See what guests said
Highly rated by guests – 88% would recommend
Housekeeping19
Breakfast7
Swimming Pool5
See map

8.8

Excellent

Location rating score

Excellent location - 760 meters from city center
Parking
FREE
Popular landmarks
Art in Paradise, Chiang Mai 3D Art Museum 250 m
Chiang Mai Night Bazaar 770 m
Tha Phae Gate 1.3 km
Wua Lai Walking Street 1.3 km
Wat Chedi Luang 1.7 km
Wat Phra Singh (Gold Temple) 2.2 km
Chiang Mai Zoo 6.5 km
Wat Phra That Doi Kham 8.8 km
Chiang Mai Night Safari 9.7 km
Elephant Rescue Park 41.6 km
Nearby landmarks
Genesis International Tailors 50 m
Peak Spa & Beauty Salon 110 m
Veterinary Clinic 140 m
Hamerkaz lametayel 170 m
Ambassador Fashions 210 m
Hollywood Smile 250 m
Art in Paradise, Chiang Mai 3D Art Museum 250 m
k market 280 m
Crystal Cave Pub 300 m
Suriwong Book Centre 300 m
Shangri-La Chiang Mai

"Location is good, 10 mins walk to night bazaar."

Nicole - January 28, 2019
 Shangri-La Chiang Mai
Lobby Shangri-La Chiang Mai
Swimming pool [outdoor] Shangri-La Chiang Mai
See all 63 photos
Removed from saved list
Free Wi-Fi

Shangri-La Chiang Mai

89/8 Chang Klan Road, Chang Khlan, Chiang Mai, Thailand, 50100 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Art in Paradise, Chiang Mai 3D Art Museum
Within 250 m of property
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Your dates are popular among travelersUsers are booking a place in Chiang Mai every 1 minutes on Agoda.com
Value for money8.5
Distance to city center2 km
Location rating8.8
Nearest airportChiang Mai International Airport (CNX)
Distance to airport4.0 km

Rooms available at Shangri-La Chiang Mai

Excellent
Room comfort & quality
8.9
Deluxe Twin Room with Pool View
...
  • Room size: 43 m²/463 ft²
  • Balcony/terrace
  • 2 single beds
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Deluxe Double Room with Pool View
...
  • Room size: 43 m²/463 ft²
  • Balcony/terrace
  • 1 king bed
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Executive Suite Double Room
...
  • Room size: 86 m²/926 ft²
  • Shower and bathtub
  • 1 king bed and 1 sofa bed
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Premier Twin Room
...
  • Room size: 58 m²/624 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Premier Double Room
...
  • Room size: 58 m²/624 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 43 m²/463 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Deluxe Room 1 King
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
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Executive Suite King
...
  • City view
  • Non-smoking
  • 1 king bed
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Horizon Club Deluxe Twin Room
...
  • Room size: 43 m²/463 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Horizon Club Deluxe Double Room
...
  • Room size: 43 m²/463 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Shangri-La Chiang Mai?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-La Chiang Mai?

Shangri-La Chiang Mai is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Shangri-La Chiang Mai also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Shangri-La Chiang Mai has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Chiang Mai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Shangri-La Chiang Mai?

Start your mornings right, with the continental and buffet breakfast options offered at Shangri-La Chiang Mai. There's an additional charge of 755 THB for adults and 378 THB for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Shangri-La Chiang Mai?

Shangri-La Chiang Mai features 3 on-site restaurants for your dining convenience.

What is the smoking policy at Shangri-La Chiang Mai?

Shangri-La Chiang Mai does not permit smoking in any of its rooms, but allows smoking in designated areas.

See map
Explore the neighborhood

What people love about Shangri-La Chiang Mai

  • 10.0

    Exceptional
    Staff 

    "The room is clean and the staff very helpful."

    Purepan

    |

    January 27, 2020

  • 10.0

    Exceptional
    Staff 

    "Staff are very friendly and helpful."

    ploenpun

    |

    December 12, 2019

  • 9.6

    Exceptional
    Staff 

    "Spa and technicians were amazing."

    Dawn

    |

    June 16, 2018

Property ranking|Compared to 3,234 Chiang Mai properties
See all rankings
Room comfort score
8.9/10
Room size
55 sqm.
Cleanliness score
9.1/10
Service score
9/10
Better than
97
%
of Chiang Mai properties
Bigger than
95
%
of Chiang Mai properties
Better than
93
%
of Chiang Mai properties
Better than
91
%
of Chiang Mai properties
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Overall rating:

8.8

Excellent
1,511 reviews
Cleanliness
9.1
Facilities
9.0
Location
8.8
Read all reviews >
What travelers say they love:
The staff were very accommodating and helpful.
Karel from Singapore
Family with young children
More about Shangri-La Chiang Mai

More about Shangri-La Chiang Mai

Located on Chang Klan Road, Shangri-La Chiang Mai in the Thai town of Chiang Mai is just minutes away from the famous Night Market. A short tuk-tuk ride will take you to the various temples and restaurants as well as the Sunday Market, but with the pleasant weather you won't mind walking either. The two dining facilities on-site serve Thai, Indian, Chinese, Japanese, as well as European cuisine to please all tastes. A trip to the spa is a must, and if time is not a constraint, you should definitely pick a package treatment. In addition, the fitness center, unlike most found at other hotels, offers weekend workout classes. The two meeting rooms and the business center will appeal to the executive who wants to keep in touch with work. Shangri-La Chiang Mai is perfect for both leisure, as well as business travelers, with a range of facilities to please to either group.

Show less
Amenities and facilities
Excellent
Facilities

9.0

Most talked about facilities

Swimming Pool

83 mentions

Breakfast

34 mentions

Housekeeping

32 mentions

Food & Dining

28 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Thai

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Water park
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Wheelchair accessible

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Complimentary tea
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Mirror
  • Non-smoking
  • Refrigerator
  • Separate shower/bathtub
  • Sewing kit
  • Shoeshine kit
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • TV [flat screen]
  • Umbrella
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site

China Kitchen

  • Cuisine: Chinese
  • Menu: Buffet, A-la-carte

Dhala wine lounge

  • Cuisine: International, Italian, Thai
  • Menu: Buffet

KAD KAFÉ

  • Cuisine: Chinese, European, Indian
  • Menu: Buffet, A-la-carte

The Lobby Lounge

  • Cuisine: International
Location
89/8 Chang Klan Road, Chang Khlan, Chiang Mai, Thailand, 50100
Excellent
Location

8.8

Airports

  • Chiang Mai International Airport (CNX)
    4.0 km 20 min drive

Public transportation

  • Chiang Mai Railway Station
    1.8 km 12 min drive

Hospital or clinic

  • Veterinary Clinic
    140 m

Shopping

  • Chiang Mai Night Bazaar
    770 m

Convenience store

  • 7 Eleven
    400 m 8 min walk

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Art in Paradise, Chiang Mai 3D Art Museum
    250 m
  • Chiang Mai Night Bazaar
    770 m
  • Tha Phae Gate
    1.3 km
  • Wua Lai Walking Street
    1.3 km
  • Wat Chedi Luang
    1.7 km
  • Wat Phra Singh (Gold Temple)
    2.2 km
  • Chiang Mai Zoo
    6.5 km
  • Wat Phra That Doi Kham
    8.8 km
  • Chiang Mai Night Safari
    9.7 km
  • Elephant Rescue Park
    41.6 km

Nearby landmarks

  • Genesis International Tailors
    50 m
  • Peak Spa & Beauty Salon
    110 m
  • Veterinary Clinic
    140 m
  • Hamerkaz lametayel
    170 m
  • Ambassador Fashions
    210 m
  • Hollywood Smile
    250 m
  • Art in Paradise, Chiang Mai 3D Art Museum
    250 m
  • k market
    280 m
  • Crystal Cave Pub
    300 m
  • Suriwong Book Centre
    300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 12 year(s).

Others
  • Please note that the provincial tax of 0.8% is already included in the room rate.
  • Breakfast buffet is served daily from 6:00 AM to 10:00 AM at Kad Kafe Restaurant. Additional charges apply.
  • Children under 6 years old will receive breakfast free of charge.
  • Children 6-11 years old will be charged THB 370 for breakfast per day.
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Distance from city center2 km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)755 THB

The property

  • Number of bars/lounges1
  • Number of floors12
  • Number of restaurants3
  • Number of rooms 277
  • Room voltage220
  • Year property opened2005

Reviews of Shangri-La Chiang Mai from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.1
Facilities9.0
Location8.8
Room comfort and quality8.9
Service9.1
Value for money8.5
High score for Chiang Mai
Rating
9+ Exceptional (593)
8-9 Excellent (278)
7-8 Very Good (187)
6-7 Good (73)
<6 Below Expectation (54)
Time of the year
Mar - May (251)
Jun - Aug (328)
Sep - Nov (257)
Dec - Feb (349)
Don't miss out!Users are booking a place in Chiang Mai every 1 minutes on Agoda.com
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Show reviews that mention 

Showing 1,185 verified guest comments
12345
10.0
Exceptional
Lina from Australia
Couple
Stayed 14 nights in March 2012

It was love at first sight”

One of the best if not the best hotel experience I have ever had.

From the moment we arrived at the Shangri-la in Chiang Mai we were made to feel at home. The staff greeted us, showed us to our room & spent the next two weeks treating us like family. I use the term family in the most sincere & respectful way. We booked ourselves into the horizon club & what we got was to say the least a very pleasant surprise, a sumptuous lounge to chill out in with light refreshments all day long, in the evening, happy hour, offers an assortment of first class canope's along with quality beverages. Breakfast & the in house dinning are also of the highest quality & very well priced if your budget concious or food phobic. Another surprise was the gym, this place has by far the best gym I have ever seen in a hotel. We managed to carry on our usual training routine without any short comings. The gym has ample cardio equipment in a couple of cross trainers, four running machines & a stepper. As for the weights section, they have free dumbells from 1 Kg. upto 30 Kg. a wide assortment of life fitness pin loaded machines that would cover most body parts & the bonus & my favourite was the hammer strength smith machine with a hundred kilos of plates. Yes were gym junkies & yes this made the Shangri la Chiang Mai our home away from home. The room? oh yes the room. We stayed in the horizon club deluxe room, it was a good sized room, it was tastefully decorated well appointed & spotlessly clean. Over the course of the two weeks that we stayed at the Shangri La, we made friends with many of the staff, we met & chatted to the GM & we saw in these people a passion for the work that they did. Chiang Mai & the Shangri La are both very high on our must do list for the not to distant future, I recommend you consider it for your next vacation or business convention.

Reviewed April 09, 2012

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9.3
Exceptional
Daniel from United States
Couple
Stayed 5 nights in July 2011

Wonderful staff and service! ”

Horizon Club concierge service/wi-fi/staff, clean and comfortable rooms, amazing spa, great pool.

shangri-la helped to make our week stay in chiang mai very comfortable. make sure you book a room in the horizon club because their lounge offers free breakfast as well as a hosted happy hour with desserts and drinks. they also have their own concierge service as well as private check-in/out. the staff, especially george at the horizon club, ensured a comfortable and luxurious stay. he even remembered what we ordered for breakfast each morning and was able to book and recommend tours for us. the staff is knowledgeable and friendly. the rooms are comfortable although not necessarily the most romantic and the beds are a pretty firm. the spa is absolutely amazing! they used reflexology and pressure points as well as a questionnaire on our moods and tailored the massage to us. will definitely stay at the shangri-la again when we are back in chiang mai. as a side note, we stayed at the chedi one night to compare and were not very happy with it at all(although a romantic hotel, there were mosquitos everywhere due to its location on the river and loud noises in the courtyard). did not regret our week stay at the shangri-la.

Reviewed August 02, 2011

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10.0
Exceptional
Hugh from United Arab Emirates
Family with young children
Stayed 4 nights in January 2013

A touch of class in Chiang Mai - the Shangri-La”

Super friendly staff (but not in your face about it), lovely decor. loads of places to sit and do nothing important in quiet solitude, luscious gardens,

the shangri la hotel is in just the right place. walking distance from one of chiang mai's numerous street markets, lots of restaurants and set back from the road thereby muting the traffic noise. it's an airy, spacious, graceful place with lots of elephant carvings. kids can't use the gym. the buffets are sumptuous. i'd suggest the sunday brunch. budget for 600 baht and three hours of slow indulgence. it's very child friendly - staff repeatedly ruffle your kids hair which annoys them and then smile lovingly and take photos of them. for a five star hotel it is a very economical option. when i'm back in chiang mai, i'll be back in shangri-la

Reviewed January 11, 2013

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9.3
Exceptional
San from Singapore
Group
Stayed 3 nights in November 2012

Lovely hotel with good, user-friendly amenities”

Great staff, traditional and thoughtful amenities (all you need for a great retreat)

The staff of Shangri-la Hotel were the best part of our experience. Ever thoughtful and friendly, they always served with a smile. Our request for a connecting room was kindly accommodated. Although the rooms' carpets seemed ever-so slightly worn out, we were easily won over by the thoughtful and user-friendly features of the rooms and amenities. We stayed at a new boutique-style hotel right after Shangri-la and found ourselves missing the little but essential touches that was found at SL but not at the minimalist-style boutique. We hope to stay at Shangri-la again if we get to visit Chiang Mai during the Loy Krathong festival in 2013. Thank you for contributing to our wonderful family trip.

Reviewed December 11, 2012

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10.0
Exceptional
Chris from United States
Solo traveler
Stayed 2 nights in May 2011

This is the Place to Stay in Chiang Mai”

Room, staff, breakfast buffet, Club Deluxe

This hotel is excellent and I would recommend it to anyone traveling to Chiang Mai. "Phuee" the concierge in the Club Delux lounge was very professional, courteous, helpful, and friendly. She went out of her way to ensure that my needs were met (assiting with directions, maps, and booking a taxi back to the airport). The location is good, and the service was top notch. I can't say enough about the Shangri La Chiang Mai. The room was beautiful and I had a great view from my 10th floor room. Definitley stay here when in Chiang Mai. Best of all, they are Bachelor Freindly and will not gouge you for 1000 BHT to bring a guest to your room. Show some class and be discreet and respectful and this place will by your home away from home when in Chiang Mai!

Reviewed June 03, 2011

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8.7
Excellent
EL from Belgium
Family with young children
Stayed 4 nights in February 2013

Shangri La Club Horizon. good deal.”

Great family hotel

My family and I stayed 7 nights in Chiang mai. Due to room availability issues we had to book 4 nights at the Shangri La and 3 at the Chedi so it was a good opportunity to compare those 2 high quality establishments. I had no clue about the difference between standards room and Club Horizon. So briefly it is a kind of VIP section in the hotel ( 3 last floors) which offers additional complementary services. Some may be appealing for business visitors (free use of the business centre services, free cleaning of one set of suit..). Other than that you can enjoy your breakfast on the 12th floor with a nice view on the swimming pool. It is quieter that the second floor where everybody else goes for breakfast. Aside for the standard selection of breakfast items you get to pick some “a la carte” items from the menu. The other extra service that we really appreciated is the so called happy hour which is in fact a mini buffet with drinks and foods. only small things but all quite good and honestly you can make your diner out of it. the happy hour is from 17.30 to 19.30. The rooms were ‘standard’ nice. And by standard I don’t mean anything bad, I just mean that it was exactly what you can expect from a luxury chain hotel. Enough space, everything you need in it, very good windows so even if you face the street there is no noise at all. Great bathroom, the shower had huge water pressure which feels great. Great bed and pillows. free extra bed for our daughter.. The only bad thing i could say would be that it had no special touch, just plain standard. Great huge swimming pool where you can consider spend the whole day relaxing. Big jaccuzzi on the side. Very kids friendly. Conclusion. everything up to standard. Ok if you are more into boutique hotels , with everything very sophisticated then you may find this hotel a bit outdated, but in our case we realized it was what we needed.

Reviewed March 10, 2013

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10.0
Exceptional
Oscar from Mexico
Couple
Stayed 2 nights in July 2011

Very good rooms excellent service”

All facilities needed for a traveler and/or conferences, meetings, etc are readily available

The reason was to visit Chiang Mai and we did good in staying at Shangri-La hotel. The service provided at restaurant, lobby etc, was excellent. As for the resting, it was very nice in every area we walked through; garden, restaurant, lobby, services, etc. One thing we always like about Shangri-La Hotels is the pleasant feeling of a relax and comfortable ambient. When requesting info on the city, we got immediate answers and support from your staff, thank you to them. The room itself was also excellent, comfortable and very well kept. Our sincere Congratulations to all the staff there.

Reviewed August 03, 2011

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10.0
Exceptional
C from United States
Couple
Stayed 4 nights in May 2010

Memorable and Relaxing”

Ambiance, service, ambiance, service, peace and quiet, ambiance, service, quiet tasteful elegance. The Shangri la Chiang Mai is one of our favorite places and a most welcome escape from the outside world. Our stay was wonderful and memorable.
I can't afford the time to spend a month there.

Highly regret that my review must be honest and that it may lead to more people staying there, but the truth is that the hotel is a hidden gem and while more costly than some in Chiang Mai, worth every penny. We will stay there again . . .and again, for as long as they continue to provide the quality we had during our recent visit. For those familiar with Shangri la hotels in Thailand, this was much better than the Shangri la Bangkok in every area.

Reviewed May 22, 2010

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9.0
Exceptional
Abigail from Canada
Group
Stayed 1 night in May 2011

Everything you'd expect from a 5 star hotel!”

Super helpful staff, spacious and spotless rooms

i can't say anything bad about the shangri-la hotel! we were greeted with smiles at 8am in the morning when we checked in and they had a room available for us right away. the concierge was extremely helpful in various situations such as restaurant recommendations (local/authentic thai priced places), calling the cooking school for us when they didn't pick us up in time, arranging emergency airport transportation when we weren't able to check in earlier. they didn't flinch when we asked them to hold our luggage and put stuff into their safety deposit box when we left for an overnight trip to chiang rai. it was amazing that with such a large hotel, they were able to remember details of our itinerary as we would come back and they'd inquire how our tour/cooking class/walking market was. rooms were so spacious and clean - best sleep of our trip!

Reviewed May 17, 2011

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10.0
Exceptional
Ron from Thailand
Couple
Deluxe Room 1 King
Stayed 1 night in December 2020

Simpy Superb”

What an incredible experience! We were welcomed warmly by the staff. The facilities are amazingly beautiful and clean... and were decorated for Christmas. Gorgeous. When the staff (particularly Ms. Dream) found out that we were celebrating our 17th wedding anniversary, and that we were mourning the loss of our furry-child, she made sure everything was absolutely perfect for our stay. All of the staff were incredibly kind, helpful, and offered impeccable service. My wife and I could not be more pleased and thankful for our experience at Shangri La Hotel Chiang Mai.

Reviewed December 15, 2020

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Dear Ron, Thank you for taking the time to share your feedback, following your recent visit. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are part of those key elements which differentiate us. I am very pleased to read that you had a pleasant staying experience in our urban resort and that you were impressed by our special set up in your room. Nothing could be more inspiring than your recognition and we will continue to work hard to be able to create other memorable experiences for you and your family on your next visit, hopefully soon. Until then, please feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager

Responded December 18, 2020
Shangri-La Chiang Mai
9.7
Exceptional
Kay from United Kingdom
Couple
Stayed 5 nights in January 2010

Shangri La Chiang Mai”

Friendly staff Good location Excellent food Large pool
None that we could recollect

From the moment we arrived until the time we left the Shangri La in Chiang Maidelivered above our expectations. We were fortunate enough to be staying in the Horizon Club levels and were treated fantastically well. The Horizon Club Manager, a Chelsea Supporter Club member, was particularly worthy of mention as her engaging smile was outshone only be her helpfulness and knowledge. Staff generally were of a very high standard and reminded us of the old addage, 'if you want good staff hire nice people'. Shangri La have certainly got that right! The food, either as snacks, afternoon teas, or dinner at night, was excellent and we were happy to try some of everything. Highly recommend the hotel and also recommend booking via Agoda as the prices we were able to obtain could not be matched by the hotel themselves. Definately worth a visit.

Reviewed February 14, 2010

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9.3
Exceptional
Katelyn from United States
Couple
Stayed 2 nights in December 2010

Great hotel and great service”

Very nice pool, staff is very helpful
The rooms are starting to feel a bit older

We loved our stay at the Shangri-La. The service was fantastic and the hotel was very nice. We were there over Christmas and the hotel did a great job of making it feel Christmasy. They had Christmas carolers, lights, trees, and other decorations that really added a special touch. The only thing I noticed was that the rooms felt slightly dated but nothing bad. We decided the rooms made the room still feel like we were in Asia rather than some Western hotel...which is sometimes nice. Otherwise it is a great hotel and we will most definitely be staying there on our next trip to Chiang Mai.

Reviewed December 30, 2010

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10.0
Exceptional
David from United Kingdom
Couple
Stayed 3 nights in February 2014

Great stay!”

Location, Cleanliness of room and the Horizon Club lounge benefits

Great stay in Chiang Mai. The hotel is fantastic - very clean and beautifully designed. Pool area was amazing and what was even better was the little extra touch of a constantly filled up large jug of ice cold water. Location is great - away from the hustle and bustle of Chinag Mai nigh market area, yet 5/10 minutes walk. The benefits of booking the Horizon club lounge access was well worth the extra we paid for the stay. Great breakfasts, nibbles (hot and cold) throughout the day and happy hour where you can obtain alcoholic drinks free of charge between 5.30 -7.30pm. Would definitely book this again and would for sure stay at the Shangri-La. Highly recommended.

Reviewed March 02, 2014

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8.7
Excellent
Denise from Canada
Business traveler
Stayed 1 night in August 2011

Reasonably priced Shangri-la hotel”

Nice, close to market, good service

Nice hotel as is expected fromt the Shangri-la with decoration customized to Thai culture. Met our expectation, although would have liked free internet that normally is part of the room rate with hotels these days. Good service; however, we asked the night before the distance from the hotel to the airport to ensure we had sufficient time. Although the staff had answered our question, it would have been helpful if they were proactive to let us know that all cabs in Chiang Mai are stationed at the airport and needs to be ordered before they can drive to the hotel. As a result, that would have meant a 20 minute wait which we didn't have and ended up booking the hotel car at five times the tax price

Reviewed September 01, 2011

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10.0
Exceptional
HOI from Australia
Group
Stayed 4 nights in November 2012

Lovely hotel with excellent services!”

Big room, beautiful pool, great gym, excellent services delivered by staff

Shangri-La Hotel Chiang Mai was one of the best hotel I've stayed at! Services delivered by staff were excellent, rooms were big, beautiful pool and very convenient location to the night bazaar and other sights! Will definitely stay at this hotel again if I come back to Chiang Mai and certainly recommend it to all my friends!

Reviewed December 03, 2012

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9.3
Exceptional
Michael from Australia
Family with young children
Stayed 6 nights in December 2009

Shangri La - great spot, service and hotel”

The hotel was well positioned only a minute walk from the Night Market and an equal distance from the River. It was a little bit longer of a walk to City Centre but still an easy walk. The staff at the hotel were extremely helpful, friendly and really you couldn't ask for any more. We had a suite which was a very large room, comfortable will all the amenities. I would stay there again.
There was probably only one real complaint and that was that check-in was noon, we arrived just before 2:00pm and were not given our room until just after 3:30pm and we were travelling with an infant. The staff were very apologetic about it though.

The hotel is well positioned within a short walk to the night market, one of the main attractions of Chiang Mai. There are better positioned hotels in Chiang Mai however they are not at the same level as the Shangri La. The sacrifice is only a 5 minute walk or a US$1.50 taxi or Tuk Tuk fair. The hotel had an excellent pool, gym and other facilities. The staff were attentive and friendly. I would happily stay at the hotel again.

Reviewed January 08, 2010

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9.7
Exceptional
MANASSANUND from Thailand
Family with young children
Stayed 1 night in April 2010

Excellent Holiday”

There have very beautiful room, clean and high service. Pool is good too. There have beautiful land scape and nice design.
There have not much restaurant.

Ours family enjoy to stay at Shangri-La Hotel Chiang Mai. The location is quite convenience for travel, easy to walk to center city and shopping area. The room is very good design, clean and high quality amenity. The landscape of poolside and service is quite good too. The hotel staffs are very good service mind and polite to help us.

Reviewed April 30, 2010

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9.0
Exceptional
Andrew from United States
Couple
Stayed 3 nights in August 2012

Wonderful location and great rooms”

Close to Night Market, helpful staff, nice rooms

The Shangri-La Hotel was a lovely stay. We spent three nights there and were happy with each one. Because of its exceptional locaton, we were able to walk to the Night Market and to the Inner part of Chiang Mai. The free internet in the room for all devices was also a nice touch. We made use of the pool daily, and set up a great tour through the concierge. Will definitely stay again!

Reviewed August 20, 2012

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10.0
Exceptional
Ahmed from Oman
Couple
Stayed 6 nights in November 2012

Fantastic Hotel”

Everything about this hotel is optimal

We stayed at the horizon club which was an outstanding place, the staff made our room twice a day without us asking! Snacks were served all day long, the other staff were extremely friendly. Food was outstanding and the location was very convenient. The view from our suite was to die for, we were there during the balloon festival and the kings birthday to witness the cities beautiful fireworks and balloons light up the sky through our window! Overall, I will certainly be going back to Shangri-La Chiang Mai!

Reviewed January 06, 2013

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10.0
Exceptional
Deepak from Canada
Couple
Stayed 2 nights in February 2012

Beautiful Grounds and Attentive Staff”

location, quality of rooms, grounds, horizon club lounge

a first-time stay in chiang mai proved to be gorgeous by staying with the shangri-la hotel. after a quick 5 minute drive from the airport we were welcomed by the friendly staff who took us to the 11th floor for the club checkin. the staff explained all of the available facilities, amenities, club lounge and even arranged some sight-seeing. definitely would stay again, as the service was top-notch.

Reviewed March 02, 2012

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