"Upgraded to a club room and I must admit that was one of the..."
August 30, 2018
460 meters to public transportation
Free Wi-Fi in all rooms!
|Value for money||8.3|
|Distance to city center||5. Km|
|Nearest airport||Dubai International Airport (DXB)|
|Distance to airport||10.8 km|
"Very good service from their staff"
October 15, 2018
"Hotel was fantastic from start to finish of our holiday, the facilities are very good and the staff are excellent, you won't be disappointed"
October 15, 2018
"Staff was very friendly and polite."
May 30, 2018
"Excellent customer service."
August 29, 2018
Centrally located along Sheikh Zayed Road, 10 minutes’ drive from Dubai Mall and Burj Khalifa, this 5-star Asian themed property boasts two swimming pools, an extensive health club and spa, free Wi-Fi and eight restaurants and bars. The 302 guest rooms and suites incorporate geometric design patterns and feature free Wi-Fi, working desks and a fully stocked minibar. The property offers a range of sophisticated dining options through the eight restaurants and bars to suit all tastes. Spend an evening at ikandy ultralounge with incredible views of the Burj Khalifa which blends poolside bliss with signature cocktails, flavored shisha and delicious light bites. The state-of-the-art health club features a fully equipped gym of cardiovascular and weight training systems as well as squash and tennis courts. The holistic CHI, The Spa at Shangri-La offers treatments inspired by the art of traditional Chinese medicine, embracing the principles of vitality, fitness and beauty as the keys to achieving inner balance and well-being.
"Professional, good amenities and service, nearby dubai mall..."
May 31, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
all ok and very happy noting to complain
Dear Guest, We would like to thank you very much for choosing Shangri-La Hotel, Dubai on your recent visit and we appreciate your efforts on posting your feedback. We are delighted to learn that we were able to exceed your expectations when it comes to service and hospitality. Please do not hesitate to contact us should you need any assistance. Yours sincerely, Hakan Ozel, General Manager
Had a time to remember and al made possible by staying at Shangri La”
Firstly it was in a unique location near all the restaurants and main areas. Secondly the staff were amazing and I advice them that it was our anniversary and they made special arrangements in the room for us, which I thought was nice touch and made my other half very very happy to. So very thank you for that. Thirdly the all staffs were very patient and friendly with a smile on their faces which include from room service to the security and reception. Last but not the least you get what you paid for and yes they are expensive but if you book in advance you will get value for money and in my opinion a VIP treatment from 10 star hotel.
Dear Shamin, We would like to thank you very much for choosing Shangri-La Hotel, Dubai as your meeting venue and for taking your valuable time to post your feedback with excellent rating on Agoda. We are delighted to learn that you had a wonderful experience and we exceeded your expectation when it comes to service and hospitality. Shangri-La Hotel, Dubai offers 302 luxuriously appointed rooms and suites, as well as a Horizon Club services with exclusive benefits. Hotel is located only 15 minutes from Dubai International Airport and five minutes from the World Trade Centre, DIFC, Downtown Dubai, Dubai Mall and City Walk. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Please do not hesitate to contact us should you need any assistance. Yours sincerely, Hakan Ozel, General Manager
Luxury hotel & highly recommended ”
From the start you have to choose the level of the room that you need in this hotel and the view, so Burj Khalifa view is the best, and it’s more expensive than the sea view of the same hotel. As for me, every was perfect and so much better than other hotels that I have tried before on the same road (Sheikh Zayed Road). Good luck 👍🏼
Dear Nadhmi, Thank you for sharing your Shangri-La experience during your recent visit at Shangri-La Hotel, Dubai. We are very glad to read that you had a wonderful time and the hotel view from your room was amazing. Your thoughts are indeed appreciated. We do look forward to welcome you back again and please let me know should you require any assistance. Best regards, Hakan Ozel, General Manager
Great hotel very well located”
The hotel is really well located for a short stay in Dubai with easy access to all key attractions. A metro station is located 5 mins walk from the hotel. The hotel offers a great choice at breakfast. The pool can be overcrowded due to its size against the size of the hotel.
Dear Frank, Thank you for choosing our hotel and for sharing your experience on Agoda during your stay with us at Shangri-La Hotel, Dubai. We appreciate your positive feedback about our hotel and ideal hotel location, heart of the city. We do take pride in catering to our guests' needs the best way we can. Shangri-La Hotel, Dubai is located only 15 minutes from Dubai International Airport and five minutes from the World Trade Centre, Dubai International Financial Centre, Downtown Dubai and Burj Khalifa. It is indeed a very convenient location that puts you at close proximately to most city landmarks and entertainment facilities. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future and please let us know if we should be of any assistance to you. Yours sincerely, Hakan Ozel, General Manager
Shangri la is heaven”
Upgraded to a club room and I must admit that was one of the best things in a Shangri la hotel. Privacy, facilities, service that goes the extra mile...and many more things to add. Good and enjoyable stay overall
Dear Satish, Thank you for taking your precious time to write and share your experience with us on Agoda. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel General Manager
Great hospitality from the whole team at Shangri-la”
Everything you need from facilities to information from the stay can be found here! Staff was helpful and provided very warm hospitality taking their time to talk and understand our trip to providing information on Dubai and recommending tours and places to visit. We will return for sure, thank you Shangri-la for the awesome experience!
Dear Tan, Thank you for taking your precious time to write and share your experience with us on Agoda. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel General Manager
Great service and views”
Cant fault this hotel. Staff there are well trained , polite and eager to help. Great views from the deck and room of downtown Dubai and the Burj Khalifa. Breakfast was really good with a wide variety to suit all tastes. Rooms are beautifully furnished , comfortable and thoroughly cleaned. Bed was awesome to sleep in. Free WiFi was fast .
Dear Cory, Thank you for taking your precious time to write and share your experience on Agoda. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and services. It is indeed our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager
Great Location, friendly staff and great rooms and pool. ”
We really enjoyed our stay here at the Shangri La Hotel Dubai. Although not our first stay in Dubai it was our first stay at this hotel. Room was spacious and we were given an upgrade on arrival to a bigger club lounge room. The lounge was wonderful, plenty of options of food for breakfast, afternoon tea and evening snacks with drinks. My only complaint was our daughter aged 15 years wasn't allowed in the club lounge for cocktails due to alcohol. As I said before we have stayed in different club lounges in Dubai before and our daughter has always been allowed in during cocktails hours. The reason we were told was due to licensing laws for this hotel. But we could have drinks in the restaurants and by the pool with her so really didn't understand why she couldn't join us for happy hour! Anyhow we still enjoyed our stay and our daughter enjoyed the two hour peace and quiet and free run of the hotel room during this time!
Dear Allison, Thank you for taking your precious time to write and share your experience on Agoda. We are delighted that you enjoyed your stay with us and it was our pleasure to be at your service. Your positive comments about our service and facilities are thoroughly appreciated. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With best regards, Nicolas Chammaa, Resident Manager
Nice room and toilet design”
Pros: -Nice room design -Comfy bed -Good TV (SmartTV) -Nice and big toilet design, very comfortable -Rainshower and shower tap are superb, easy to adjust taps at the basins. No choking of sewage at max water volumes. -Speakers in the toilet, which is linked to what you tuned in on TV. Has volume control. So I enjoyed MTV music whole day in the toilet!! :D -Complimentary fruits and water in the room -Nicely adjusted air conditioners controls -Features in room are of good, high quality and working well as intended by user (plus points) Cons: -Some waiting time for breakfast queue in the weekends (weekends here are Fri and Sat) -Toilet bowl flush could be made easier to de-press (not a major problem though). Overall, a super nice hotel if the price is not too high during peak periods. Highly recommended.
Dear Tze, Thank you for taking your precious time to write and share your experience with us on Agoda. We are delighted that you enjoyed your stay with us and it was our pleasure to be at your service. Your positive comments about our service and facilities are thoroughly appreciated. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With best regards, Nicolas Chammaa, Resident Manager
Perfect Location close to dubai mall very clean”
Rooms where clean Location is very good free shuttle to city walk and dubai mall Only complaint the bed was a little hard for me and although they provided 2 different types of pillows I wasn't happy with them I needed to get a massage from not being able to sleep good on those pillows provided
Dear Aiysha, Thank you for choosing to stay at Shangri-La Hotel, Dubai and for sharing your experience on Agoda. We are delighted to learn that your overall experience was amazing with us. Our sincere gratitude that you found our service excellent and our colleagues took care of you. We aim to delight and provide all our guests with the highest standards in service and hospitality, our people go to great lengths to ensure that our guests are given the attention and comfort they deserve. Our hotel is conveniently located whilst putting you at proximity to most of the city landmarks and entertainments, and what makes it even more convenient is our shuttle bus services going round-trips on the hour every hour at no cost. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the very near future and please do not hesitate to contact me or any of my colleagues if you need any assistance. Yours sincerely, Hakan Ozel, General Manager
Outstanding Hotel With a Great View of Burj Khallifa”
We really enjoyed our stay in Shangri-la Dubai, our room had the best view of the Burj Khalifa and it was really breath taking. Rooms were nice, clean and spacious. Breakfast is great as well, and staff provided the best service. Would recommend this hotel if you are staying in Dubai.
Dear Edison, We would like to thank you very much for taking the time to write and share your positive experience with us on Agoda. We aim to delight and provide all our guests with the highest standards in service and hospitality. Our people go to great lengths to ensure that our guests are given the attention and comfort they deserve. Our colleagues are our most prized assets as it is through them that we can show the true Shangri-La hospitality as caring family providing unparalleled services straight from the heart. We appreciate your kind words and compliments and it will be my pleasure to share your thoughts with the team in recognition of their hard work and dedication. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager
The staff were really friendly and helpful. One of the things i liked was that in the sauna area they had a honey, lemon n ginger drink free for guests, which was perfect for me because i had a cough n a chest infection. And it made me felt 100x times better
Dear Asad, Thank you for taking your precious time to write and share your experience. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and services. It is indeed our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager
Exceptional quality and service ”
My wife and I stayed at Shangri-La Dubai for our 15th anniversary. From checkin to checkout, the hotel staff ensured the trip was a memorable one. We were welcomed with an anniversary cake and a beautiful swan folding with rose petals which was quite unexpected. The hotel also surprised us with a cake the next for my wife’s birthday. The staff were welcoming and courteous throughout our stay. Breakfast was fabulous and the live counter staff ensured our orders were delivered to perfection. Even the gentlemen who stands at the entrance made us feel welcome ensuring we had a few tips on getting around. I’d have to place this hotel near the top of the several hotels I’ve visited across Europe and Asia when it came to customer service.
Dear Karl, We would like to thank you for your stay at the Shangri-La Hotel, Dubai and for posting your excellent comments on Agoda. Your positive feedback about our excellent service from our colleagues is very much pleases and encourages our entire team to continue working hard to keep exceeding guests’ expectations. It's guests like you that make our job wonderful and we are looking forward to welcoming you back again during your next stay with us. We look forward to welcoming you and your friends back to Shangri-La Hotel, Dubai soon and please let us know if we could be of any assistance to you. Yours sincerely, Nicolas Chammaa, Resident Manager
Love this hotel so much!”
We went there in July, which was really hot. So, to us, the location wasn't really as convenient but taxis were abundant. So it wasn't really a problem. However, the hotel was really amazing. Good view of the Burj Khalifa and also, exceptional room and customer service. The housekeeping staff basically cleaned our room every single time we went out and we always came back to a clean and neat room. The bed was comfortable and spacious. All in all, a good value for money and we all enjoyed our stay to the max! 9 out of 10 for sure!
Perfect hotel, breathtaking view, clean room”
Check in was very smooth, friendly staff and helpful as well. Location is great where u can find many restaurant and food just outside of the hotel. Upgraded to enjoy free breakfast, high tea and happy hour. Enjoy well on the indoor gym as due to bad weather, outdoor gym was closed. Highly recommend and Worthy stay ever! Deserved for 5star rate!
Shangri-La lives up to its reputation ”
We had a great 7 days at Shangri-La Dubai. Everything was perfect right from the time we checked in. Mitch at the reception made our stay memorable! We enjoyed the cocktails st the executive lounge. Nico and Troy besides the other staff there looked after us very nicely. Thank you everyone at Shangri-La.
Fantastic place to stay”
This was the third time for us staying at the hotel. As always, the quality of the room, bathroom, breakfast, facilities and staff is excellent. We tried the Indian restaurant for the first time and being a big fan of Indian food, I must say that the quality of the food is really good.
Great location. Good value. Spacious rooms”
The location is great just few minutes from.l burj khalufa,dubai mall, city walk, Easy exits and entry to the hotel. Spacious rooms. Good food. I had 1 problem there were renovation and they apologies in a good way. That was it
Great view - opposite Burj Khalifa”
Specious room, clean and easy/quick check-in. Very near to the Dubai Mall and Burj Khalifa. Staff is friendly and always helpful. We rented a car and the valet parking is easy. We requested a high floor and we got one too. Will come back to the Shangri-La anytime.
Fantastic hotel but...”
I booked this hotel for it's view from it's 42nd floor pool spa deck. I was told by a friend who frequently photographs from there that they allow guests to go up for sunrise and the public for sunset. Unfortunately they would not let me up at sunrise and I checked out after that. Other than that everything is as you expected of a luxury hotel, down to bath robes and slippers. The staff was cheerless and all business like though. I had expected them to be more friendly, smiley and helpful considering they are a well known luxury brand. Someone said they were treated like royalty. Maybe I went on a bad day. However it is still a great hotel and if you can afford it you will definitely enjoy the stay. No regrets booking the hotel but disappointed that I could get my shot. I am coming back again in February for longer and will definitely book again but only if the hotel promise to let me up to shoot sunrise and/or sunset.
Shangri-La Hotel Dubai
Sheikh Zayed Road
Sheikh Zayed Road