Shangri-La Hotel Dubai
Shangri-La Hotel Dubai
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"Excellent staff and easy to everywhere"

Nazar

March 28, 2018

Deluxe Burj Khalifa View - Interior view Shangri-La Hotel Dubai
Deluxe Burj Khalifa View - Interior view
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Lobby Shangri-La Hotel Dubai
Lobby
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Interior view Shangri-La Hotel Dubai
Interior view
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Interior view Shangri-La Hotel Dubai
Interior view
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Excellent
Location
8.9
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Excellent
From 809 reviewsSee what guests said
8.8
Recommended by 94% of guests
Value for money8.3
Distance to city center5. Km
Location rating8.9
Nearest airportDubai International Airport (DXB)
Distance to airport10.6 km
Has restaurantYes
  • 460 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.9
Excellent
Room comfort & quality
9 travelers are looking at this property right nowBook now before it's too late!
Presidential Suite
Presidential Suite
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  • 435 m²/4682 ft²
  • Executive lounge access
  • 1 super king bed
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Horizon Twin Club Room with Lounge Access
Horizon Twin Club Room with Lounge Access
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  • 45 m²/484 ft²
  • 2 single beds
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Deluxe Room
Deluxe Room
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  • City view
  • 45 m²/484 ft²
  • 2 single beds and 1 king be...
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Horizon Deluxe Double
Horizon Deluxe Double
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  • City view
  • 45 m²/484 ft²
  • 1 king bed
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1 Bedroom Suite
1 Bedroom Suite
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  • Sea view
  • 83 m²/893 ft²
  • 1 king bed
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Deluxe Twin Room with Sea View
Deluxe Twin Room with Sea View
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  • 45 m²/484 ft²
  • 2 single beds
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Premier Deluxe
Premier Deluxe
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  • City view
  • 45 m²/484 ft²
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Deluxe Burj Khalifa View
Deluxe Burj Khalifa View
...
  • City view
  • 45 m²/484 ft²
  • 1 king bed
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Double Or Twin Premier Sea View
Double Or Twin Premier Sea View
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  • Shower and bathtub
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Single Deluxe
Single Deluxe
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  • Shower
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More about Shangri-La Hotel Dubai

More about Shangri-La Hotel Dubai

"Big room & bath room, Comfortable bed"

Reviewed January 26, 2018

Sook M. from Malaysia

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Couple

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Arabic cuisine
Arabic cuisine
Nine7One
2.6 km Arabic, Asian, Gluten Free
Al Khayma at Dubai Marine Beach Resort
3.1 km Arabic, Halal, Lebanese
The Market Place
4.4 km Arabic, Asian, Halal
Mediterranean cuisine
Mediterranean cuisine
The Kana Cafe
2.4 km Mediterranean
Level Seven
3.4 km Mediterranean
Baku Caspian restaurant and cafe
4.6 km Mediterranean
Asian cuisine
Asian cuisine
Mint Leaf of London
460 m Asian, Bar, Gluten Free
Hakkasan Dubai
460 m Asian, Chinese, Gluten Free
Teatro
600 m Asian, Gluten Free, Japanese

What they offer

"Great location!"

Ekaterina from Australia

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Solo traveler
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (809)Booking.com Reviews (2627)
8.8
Cleanliness9.2
Facilities8.9
Location8.9
Room comfort and quality8.9
Service8.9
Value for money8.3
Provided by verified guests of Agoda
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Room type
1 Bedroom Suite
Deluxe Burj Khalifa View
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9.2
Exceptional
Frank from United Kingdom
Couple
Club Deluxe Room Horizon
Stayed 3 nights in September 2018
Great hotel very well located”
The hotel is really well located for a short stay in Dubai with easy access to all key attractions. A metro station is located 5 mins walk from the hotel. The hotel offers a great choice at breakfast. The pool can be overcrowded due to its size against the size of the hotel.
Reviewed September 16, 2018
Dear Frank, Thank you for choosing our hotel and for sharing your experience on Agoda during your stay with us at Shangri-La Hotel, Dubai. We appreciate your positive feedback about our hotel and ideal hotel location, heart of the city. We do take pride in catering to our guests' needs the best way we can. Shangri-La Hotel, Dubai is located only 15 minutes from Dubai International Airport and five minutes from the World Trade Centre, Dubai International Financial Centre, Downtown Dubai and Burj Khalifa. It is indeed a very convenient location that puts you at close proximately to most city landmarks and entertainment facilities. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future and please let us know if we should be of any assistance to you. Yours sincerely, Hakan Ozel, General Manager
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Shangri-La Hotel Dubai
4.4
Gianne from Australia
Couple
Premier Room Burj Khalifa View
Stayed 2 nights in September 2018
Average hotel”
Hotel was in an average location. Room was in an odd shape, if you have 2 large luggage it would be hard to find a place to open both. Bathroom was a little dated, bed was comfortable, view was nice from our floor. We were on level 38, close to the top floor bar so it got quite noisy one night around 2am.
Reviewed September 11, 2018
Dear Gianne, Thank you for taking your precious time to write and share your experience with us on Agoda. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel General Manager
Responded September 12, 2018
Shangri-La Hotel Dubai
8.8
Excellent
Satish from Singapore
Business traveler
Stayed 1 night in September 2017
Shangri la is heaven”
Upgraded to a club room and I must admit that was one of the best things in a Shangri la hotel. Privacy, facilities, service that goes the extra mile...and many more things to add. Good and enjoyable stay overall
Reviewed August 30, 2018
Dear Satish, Thank you for taking your precious time to write and share your experience with us on Agoda. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel General Manager
Responded September 12, 2018
Shangri-La Hotel Dubai
10.0
Exceptional
Angela from United Kingdom
Family with teens
Deluxe Burj Khalifa View
Stayed 8 nights in August 2018
Absolutely amazing customer service. Staff always friendly and polite. In particular Nazifah. ”
Cleanliness. Frequent housekeeping. Excellent customer service. Staff very attentive to your every need.
Reviewed August 29, 2018
Dear Angela, Thank you for taking your precious time to write and share your experience with us on Agoda. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel General Manager
Responded September 12, 2018
Shangri-La Hotel Dubai
10.0
Exceptional
DONG from South Korea
Business traveler
Stayed 3 nights in June 2018
great”
great
Reviewed August 12, 2018
Dear Dong, Thank you for taking your precious time to write and share your experience with us on Agoda. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel General Manager
Responded September 12, 2018
Shangri-La Hotel Dubai
9.2
Exceptional
Tan from Singapore
Couple
Stayed 2 nights in July 2018
Great hospitality from the whole team at Shangri-la”
Everything you need from facilities to information from the stay can be found here! Staff was helpful and provided very warm hospitality taking their time to talk and understand our trip to providing information on Dubai and recommending tours and places to visit. We will return for sure, thank you Shangri-la for the awesome experience!
Reviewed August 11, 2018
Dear Tan, Thank you for taking your precious time to write and share your experience with us on Agoda. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel General Manager
Responded September 12, 2018
Shangri-La Hotel Dubai
10.0
Exceptional
Abdulrahman from Oman
Couple
Stayed 1 night in April 2018
Excellent”
We enjoyed staying at the beautiful hotel from all aspects
Reviewed August 09, 2018
Dear Abdulrahman, Thank you for taking your precious time to write and share your experience with us on Agoda. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel General Manager
Responded September 12, 2018
Shangri-La Hotel Dubai
10.0
Exceptional
Cory from Thailand
Business traveler
Horizon Deluxe Double
Stayed 1 night in May 2018
Great service and views”
Cant fault this hotel. Staff there are well trained , polite and eager to help. Great views from the deck and room of downtown Dubai and the Burj Khalifa. Breakfast was really good with a wide variety to suit all tastes. Rooms are beautifully furnished , comfortable and thoroughly cleaned. Bed was awesome to sleep in. Free WiFi was fast .
Reviewed July 29, 2018
Dear Cory, Thank you for taking your precious time to write and share your experience on Agoda. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and services. It is indeed our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager
Responded July 30, 2018
Shangri-La Hotel Dubai
10.0
Exceptional
Allison from Hong Kong
Family with teens
Horizon Deluxe Double
Stayed 2 nights in June 2018
Great Location, friendly staff and great rooms and pool. ”
We really enjoyed our stay here at the Shangri La Hotel Dubai. Although not our first stay in Dubai it was our first stay at this hotel. Room was spacious and we were given an upgrade on arrival to a bigger club lounge room. The lounge was wonderful, plenty of options of food for breakfast, afternoon tea and evening snacks with drinks. My only complaint was our daughter aged 15 years wasn't allowed in the club lounge for cocktails due to alcohol. As I said before we have stayed in different club lounges in Dubai before and our daughter has always been allowed in during cocktails hours. The reason we were told was due to licensing laws for this hotel. But we could have drinks in the restaurants and by the pool with her so really didn't understand why she couldn't join us for happy hour! Anyhow we still enjoyed our stay and our daughter enjoyed the two hour peace and quiet and free run of the hotel room during this time!
Reviewed July 25, 2018
Dear Allison, Thank you for taking your precious time to write and share your experience on Agoda. We are delighted that you enjoyed your stay with us and it was our pleasure to be at your service. Your positive comments about our service and facilities are thoroughly appreciated. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With best regards, Nicolas Chammaa, Resident Manager
Responded July 25, 2018
Shangri-La Hotel Dubai
7.6
Very good
Tze from Malaysia
Business traveler
Stayed 1 night in July 2018
Great room”
Nice room Comfortable beds But small cafe which needs some queueing
Reviewed July 25, 2018
Dear Tze, Thank you for taking your precious time to write and share your experience with us on Agoda. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager
Responded July 25, 2018
Shangri-La Hotel Dubai
8.0
Excellent
Tze from Malaysia
Business traveler
Stayed 1 night in July 2018
Nice room and toilet design”
Pros: -Nice room design -Comfy bed -Good TV (SmartTV) -Nice and big toilet design, very comfortable -Rainshower and shower tap are superb, easy to adjust taps at the basins. No choking of sewage at max water volumes. -Speakers in the toilet, which is linked to what you tuned in on TV. Has volume control. So I enjoyed MTV music whole day in the toilet!! :D -Complimentary fruits and water in the room -Nicely adjusted air conditioners controls -Features in room are of good, high quality and working well as intended by user (plus points) Cons: -Some waiting time for breakfast queue in the weekends (weekends here are Fri and Sat) -Toilet bowl flush could be made easier to de-press (not a major problem though). Overall, a super nice hotel if the price is not too high during peak periods. Highly recommended.
Reviewed July 22, 2018
Dear Tze, Thank you for taking your precious time to write and share your experience with us on Agoda. We are delighted that you enjoyed your stay with us and it was our pleasure to be at your service. Your positive comments about our service and facilities are thoroughly appreciated. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With best regards, Nicolas Chammaa, Resident Manager
Responded July 23, 2018
Shangri-La Hotel Dubai
8.8
Excellent
Leigh from Australia
Business traveler
Stayed 1 night in June 2018
Overnight”
Great hotel close to airport
Reviewed July 01, 2018
Dear Leigh, Thank you for taking your precious time to write and share your experience on Agoda. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and services. It is indeed our pleasure to take care of you. Shangri-La Hotel, Dubai, offers 302 luxurious rooms and suites, as well as an exclusive Horizon Club with club benefits. The hotel is located only 15 minutes from Dubai International Airport and ten minutes from the World Trade Centre, DIFC, Downtown Dubai and Burj Khalifa. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager
Responded July 16, 2018
Shangri-La Hotel Dubai
9.6
Exceptional
timothy from United Kingdom
Family with teens
Horizon Deluxe Double
Stayed 6 nights in June 2018
Great central location ”
Great central location with superb views and s great pool area
Reviewed June 25, 2018
Dear Timothy, Many thanks for the excellent rating that you have posted on Agoda and for your visit at the Shangri-La Hotel, Dubai. We aim to delight and provide all our guests with the highest standards in service and hospitality, our people go to great lengths to ensure our facilities and product is second to none. The Shangri-La Hotel, Dubai is located only 15 minutes from Dubai International Airport and five minutes from the World Trade Centre, Dubai International Financial Centre, Downtown Dubai and Burj Khalifa. It is indeed a very convenient location that puts you at close proximately to most city landmarks and entertainment facilities We certainly hope that you would stay with us again soon and I look forward to warmly welcoming you back. With best regards, Nicolas Chammaa, Resident Manager
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Shangri-La Hotel Dubai
8.8
Excellent
Michael from Malaysia
Solo traveler
Deluxe Room
Stayed 2 nights in May 2018
Central and good”
Professional, good amenities and service, nearby dubai mall khalifa etc
Reviewed May 31, 2018
Dear Michael, Many thanks for taking the time to write and share your experiences on Agoda. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We are looking forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With Best Regards, Nicolas Chammaa, Resident Manager
Responded May 31, 2018
Shangri-La Hotel Dubai
9.2
Exceptional
William from United Kingdom
Family with teens
Deluxe Burj Khalifa View
Stayed 3 nights in May 2018
Excellent stay”
Everything about our stay was positive except for the pool area being shut for renovations. We got upgraded to a suite which was brilliant and got a late checkout. Great views from the suite. Breakfast buffet was excellent. Level 42 was good to sit at, however there were only a few sun beds. It was disappointing that the pool area was closed. Staff were brilliant especially doorman khodarahm, who was the happiest person in the hotel. A very good stay only spoiled by pool closure.
Reviewed May 30, 2018
Dear William, Many thanks for taking the time to write and share your experiences on Agoda. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We are looking forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With Best Regards, Nicolas Chammaa, Resident Manager
Responded May 31, 2018
Shangri-La Hotel Dubai
8.8
Excellent
Cai from Singapore
Group
Stayed 1 night in May 2018
Staff friendly,convenient,nearby all restaurant ”
Nearby burj Khalifa by car 8mins...staff was very friendly and polite..service excellent...the hotel view so awesome...definitely will be back here soon
Reviewed May 30, 2018
Dear Cai, Thank you for taking your precious time to write and share your experience on Agoda. We are delighted that you enjoyed your stay with us and it was our pleasure to be at your service. Your positive comments about our service and facilities are thoroughly appreciated. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With best regards, Nicolas Chammaa, Resident Manager
Responded May 31, 2018
Shangri-La Hotel Dubai
10.0
Exceptional
Anna-Katharina from Switzerland
Solo traveler
Deluxe Burj Khalifa View
Stayed 3 nights in May 2018
Amazing view”
We took the upgrade to the Horizon Club. As Horizon Club guest you get access to the terrace on the 42nd floor, wich offers a breathtaking view on downtown Dubai and the Burj Khalifa. We stayed at the hotel during Ramadan and got a very interesting discount.
Reviewed May 29, 2018
Dear Anna-Katharina, Many thanks for the excellent rating you have posted on Agoda. We aim to delight and provide all our guests with the highest standards in service and hospitality, our people go to great lengths to ensure our facilities and product is second to none. Our people are most prized assets. We totally agree that when a room on our executive floor is booked, our guests can take advantage of an array of facilities and privileges such as complimentary breakfast, high tea and cocktail hour in our dedicated Horizon Lounge, in addition to all that a 2 hours complimentary access to a fully equipped meeting room, and many other facilities to enjoy. We are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. Thank you once again for the feedback provided. Best regards, Nicolas Chammaa, Resident Manager
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Shangri-La Hotel Dubai
8.4
Excellent
Loo from Malaysia
Couple
Deluxe Burj Khalifa View
Stayed 1 night in May 2018
5 Star Hotel”
Nice décor, superb interior, 5 Stars Hotel but just need some time (jam) to go to attractions like Palm, Atlantis
Reviewed May 26, 2018
Dear Loo, Thank you for taking your precious time to write and share your experience with us on Agoda. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager
Responded May 31, 2018
Shangri-La Hotel Dubai
10.0
Exceptional
Edison from Philippines
Couple
Deluxe Burj Khalifa View
Stayed 2 nights in May 2018
Outstanding Hotel With a Great View of Burj Khallifa”
We really enjoyed our stay in Shangri-la Dubai, our room had the best view of the Burj Khalifa and it was really breath taking. Rooms were nice, clean and spacious. Breakfast is great as well, and staff provided the best service. Would recommend this hotel if you are staying in Dubai.
Reviewed May 20, 2018
Dear Edison, We would like to thank you very much for taking the time to write and share your positive experience with us on Agoda. We aim to delight and provide all our guests with the highest standards in service and hospitality. Our people go to great lengths to ensure that our guests are given the attention and comfort they deserve. Our colleagues are our most prized assets as it is through them that we can show the true Shangri-La hospitality as caring family providing unparalleled services straight from the heart. We appreciate your kind words and compliments and it will be my pleasure to share your thoughts with the team in recognition of their hard work and dedication. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager
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Shangri-La Hotel Dubai
10.0
Exceptional
John from Canada
Couple
Stayed 8 nights in April 2018
Shangri-La, Shangri-La, I'm so happy I'm singing Shangri-La!!!”
What a hotel! What a view! Somebody Slap Me!!
Reviewed May 08, 2018
Dear John, Many thanks for the excellent rating you have posted on Agoda. We aim to delight and provide all our guests with the highest quality of service standards complimented by great products and outstanding colleagues. Our hotel location is ideal for guests coming for business or leisure alike. Thank you for the wonderful comments and I quote; ““Shangri-La, Shangri-La, I'm so happy I'm singing Shangri-La!!!” and views are breath taking”. In fact, Shangri-La Hotel, Dubai, offers 302 luxuriously appointed rooms and suites, as well as an exclusive Horizon Club with special benefits. The hotel is located only 15 minutes from Dubai International Airport and five minutes from the World Trade Centre, DIFC, Downtown Dubai and Burj Khalifa. We look forward to welcoming you back with us in the very near future. With best regards, Nicolas Chammaa, Resident Manager
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Shangri-La Hotel Dubai
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