Shangri-La Hotel Guilin
Shangri-La Hotel Guilin
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Deluxe King Bed Room - Guestroom Shangri-La Hotel Guilin
Deluxe King Bed Room - Guestroom
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Lobby Shangri-La Hotel Guilin
Lobby
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Interior view Shangri-La Hotel Guilin
Interior view
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Interior view Shangri-La Hotel Guilin
Interior view
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Location
Very good
7.8
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Shangri-La Hotel Guilin

Very good location
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Excellent
From 346 reviewsSee what guests said
8.7
Recommended by 92% of guests
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Hot tub

Room choices
9.2
Exceptional
Room comfort & quality
Executive Terrace Mountain View Twin Room
Executive Terrace Mountain View Twin Room
...
  • 42 m²/452 ft²
  • Executive lounge access
  • 2 single beds
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Executive Suite King
Executive Suite King
...
  • Nature view
  • 84 m²/904 ft²
  • 1 king bed
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Deluxe King Bed Room
Deluxe King Bed Room
...
  • City view
  • 42 m²/452 ft²
  • 1 king bed
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Half Board (Breakfast + Dinner) - Deluxe King or Twin Room
Half Board (Breakfast + Dinner) - Deluxe King or Twin Room
...
  • City view
  • 42 m²/452 ft²
  • 1 king bed
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Horizon Deluxe King
Horizon Deluxe King
...
  • River view
  • 42 m²/452 ft²
  • 1 king bed
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Half Board (Breakfast +Lunch) -  Deluxe King or Twin Room
Half Board (Breakfast +Lunch) - Deluxe King or Twin Room
...
  • City view
  • 42 m²/452 ft²
  • 1 king bed
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Horizon King Room Club Access
Horizon King Room Club Access
...
  • 42 m²/452 ft²
  • Executive lounge access
  • 1 super king bed or 1 super...
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Horizon Twin Room Club Access with River View
Horizon Twin Room Club Access with River View
...
  • 42 m²/452 ft²
  • Executive lounge access
  • 2 single beds
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Deluxe River View Twin Bed Room
Deluxe River View Twin Bed Room
...
  • River view
  • 42 m²/452 ft²
  • 2 single beds
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Family Room
Family Room
...
  • City view
  • 57 m²/614 ft²
  • 1 king bed
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More about Shangri-La Hotel Guilin

More about Shangri-La Hotel Guilin

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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Guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (346)Booking.com Reviews (439)
8.7
Excellent
Read reviews from:
Cleanliness9.2
Facilities8.9
Location7.8
Room comfort and quality9.2
Service9.0
Value for money8.4
Provided by verified guests of Agoda
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Room type
Deluxe King Bed Room
Deluxe River View Room with King Bed
Deluxe River View Twin Bed Room
Deluxe Twin Bed Room
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Showing 281 verified guest comments
12345
10.0
Exceptional
Tony from Australia
Solo traveler
Deluxe King Bed Room
Stayed 2 nights in March 2018
Amazing Hotel!!”
This is an extremely lovely hotel suited close to the city centre of Guilin. The staff were courteous and very helpful, even to the point one of the staff provided us his personal bike to ride around the city with. The rooms are lovely and spacious and offer amazing views of the mountains and city. The restaurants and bar downstairs provide great food and drinks and is recommended if you need a nice breakfast or dinner if you are tired from traveling during the day. This is the one hotel I will definitely come back and stay in again.
Reviewed April 05, 2018
8.8
Excellent
Shaw from Malaysia
Business traveler
Deluxe King Bed Room
Stayed 2 nights in March 2018
Great Staff and Great Location ”
The hotel is great as the staff are very friendly and welcoming all their guests. I have to specially thanks to Mr. Charley Tang as he was so helpful and great job. During my stay was my Birthday and he sang a birthday song to me and it was a great hotel to go back.
Reviewed March 29, 2018
6.8
Good
Yaw from Malaysia
Family with young children
Family Room
Stayed 3 nights in December 2017
Nice hotel”
But my two sons got Rota Virus from there.... we stayed there for 3 nights. And ends up with Rota Virus on the fourth day😊😊
Reviewed February 05, 2018
10.0
Exceptional
Gabriel from Germany
Couple
Deluxe Twin Bed Room
Stayed 2 nights in December 2017
Beautiful hotel and very effective service. ”
Great thank for the team, especially Alex. Your help was very precious to retrieve the luggage from the airplane company.
Reviewed December 30, 2017
7.6
Very good
Randall from Canada
Couple
Deluxe River View Room with King Bed
Stayed 4 nights in December 2017
Satisfied Overall”
Overall we were pleased with the hotel and the service. My only gripe was that the "river view" room saw more of the city than the river, but that's not a deal-breaker. Lots of places to eat nearby as well; mostly basic or local food, but decent enough, so no complaints.
Reviewed December 27, 2017
9.2
Exceptional
PENNY from Singapore
Group
Deluxe River View Room with King Bed
Stayed 2 nights in November 2017
fantastic choice”
rooms were clean , decor beautiful breakfast was fantastic surroundings were awesome...great place to relax
Reviewed December 06, 2017
8.0
Excellent
Andrew from United Kingdom
Family with young children
Horizon Deluxe King
Stayed 4 nights in August 2017
Not quite as it seems!”
The hotel was very nice, great food and comfortable rooms. Security was a major concern, the soft play area advertised is actually ran by an outside organisation and is open to the general public. This meant that the hotel area was open to the main street, it was the same with some of the other areas of the hotel. Maybe it should not bother others, but I personally did not like it. Also I found some of the staff to be extremely rude. Again, maybe it is my expectations, but if I am paying for a 5* hotel, I don't expect the staff to treat me in the same manner as a local Chinese restaurant.
Reviewed November 28, 2017
10.0
Exceptional
Harianto from Indonesia
Couple
Stayed 1 night in November 2017
Exceptional”
The GRO team of Nan nan,Apple,Daisy and Alice are great. They gave a surprise birthday cake to my wife on 4nov. Shangrila is always great, especially Shangrila Guilin. All the best.👍
Reviewed November 05, 2017
6.8
Good
Atul from India
Couple
Horizon Deluxe King
Stayed 1 night in September 2017
Good property but don’t expect too much”
Overall an ok property. It’s slightly old and you may not get what you would expect from Shang.
Reviewed September 24, 2017
9.6
Exceptional
Jane from Australia
Couple
Deluxe King Bed Room
Stayed 6 nights in January 2017
Best Hotel in Guilin”
This is definitly one of the best hotel we have stayed at, the only downside is it not in the CBD centre, but you can get a taxi which takes around 10min. The food is great, the staff are super friendly, we would definitly stay there again when we go back.
Reviewed July 30, 2017
10.0
Exceptional
Richard from United States
Couple
Deluxe River View Room with King Bed
Stayed 3 nights in October 2016
Amazing hotel in a great location”
As soon as we checked-in the lady at the reception was very nice and helpful. We arrived a little early but she was helpful in preparing the room while we relaxed in the lobby. The facilities at the hotel are very clean and beautiful. They have evening shows that you cannot miss. There wasn't anything close to the hotel that we like (restaurants, shopping, etc.) but it still and nice area for a stroll. It is not too far from all the attractions. A quick Uber ride from everywhere you need to go. The hotel arranged for a group tour to the river. Everything went well, but the driver on the way back to the hotel drove crazy. It was not a hotel driver, only a driver by the tour company through the hotel. I am sure it would have been the same with many other tour companies as the style of driving is much different than the West. Great hotel at a great rate. We would visit again.
Reviewed June 11, 2017
10.0
Exceptional
I from Macau
Family with young children
Stayed 1 night in April 2017
A very good hotel”
Good service
Reviewed June 09, 2017
8.8
Excellent
JIAHUI from Singapore
Group
Deluxe King Bed Room
Stayed 3 nights in June 2017
great stay with a view”
we were very satisfied with our stay in Shangri-la. However the staff doesnt seem to key in key details of our payment for our upgrade of room to the Horizon Club, as well as our payment for all the charges charged to the room that we have made in advance. In the end, we have to constantly haggle that we have already paid those charges. It can be quite frustrating why such important details are not recorded down in the system. every time we go to the desk, we are asked for money for our room upgrades and charges we made to the room. we also don't quite understand why the outdoor pool is only open at 3pm. doesnt make any absolute sense at all.
Reviewed June 05, 2017
4.8
Christine from New Zealand
Family with teens
Stayed 4 nights in April 2017
Not for Couples”
DO NOT stay here unless you are a family with young children. This place is a theme park for kids. The standard Shangri La aesthetic has been destroyed with kid friendly paraphernalia - including life size cuddly toys in the breakfast restaurant, faded plastic bumper cars in the water feature, a big faded plastic playground in the garden, big signs with a cartoon pelican pointing to the kid's club everywhere you look, a table tennis table in reception, carts selling plastic toys in the lobby etc etc. Overall the place feels badly run. Lots of details below Shangri La standards.
Reviewed May 07, 2017
5.2
NATALIA from Costa Rica
Couple
Deluxe King Bed Room
Stayed 3 nights in April 2017
Bad service/ Very chinese oriented”
The service is really bad, almost none of the personal understands english, so we had to ask for things three or more times, the food was terrible. We ordered wine and it was bad, we ordered champagne and also it tasted really awful. I thought it will be better.
Reviewed April 25, 2017
10.0
Exceptional
Agus from Indonesia
Family with young children
Deluxe River View Twin Bed Room
Stayed 3 nights in June 2010
awesome hotel”
the facilities and services very good.
Reviewed March 29, 2017
8.4
Excellent
Chin from Malaysia
Family with young children
Deluxe Twin Bed Room
Stayed 1 night in November 2016
Satisfying ”
Satisfying
Reviewed March 18, 2017
10.0
Exceptional
Rosemary from Australia
Couple
Stayed 1 night in March 2017
Luxury choice in Guilin”
We were very satisfied with all aspects of our stay at the Shangri-La Hotel in Guilin. We were impressed by the excellent service and appreciated the assistance provided to us by the Front desk staff in arranging emergency transportation to the Li River cruise terminal when our separately pre-arranged transfer person failed to collect us. The quality of the hotel room and the meals we had in both restaurants were of a high standard.
Reviewed March 15, 2017
9.2
Exceptional
Hooi from Malaysia
Solo traveler
Deluxe River View Room with King Bed
Stayed 2 nights in February 2017
Class, Clean & Comfy”
Will definitely recommend friends to stay here and love to stay here again IF I am visiting again.
Reviewed March 03, 2017
10.0
Exceptional
LEE from Singapore
Solo traveler
Deluxe King Bed Room
Stayed 1 night in February 2017
Good and Nice Hotel”
It's my opinion the best hotel in Guilin
Reviewed February 21, 2017
12345
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