Shangri-La Hotel Haikou
 Shangri-La Hotel Haikou
Lobby Shangri-La Hotel Haikou
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8.3
Excellent
/10
(56 reviews)See what guests said
See map
6.7
Good
Location rating score
Parking
FREE
  • Haikou Jiarihaitan Tourist Area3.01 km
  • Holiday Beach4.42 km
  • Zhongtianxing Holiday Beach Recreational Vehicle Camp5 km
  • Haikou Changliu Central Hospital5.32 km
  • Jiari Beach6.18 km
  • Xixiu Health Center7.19 km
  • Xixiu Beach7.45 km
  • BinHai ShangYeJie9.82 km
  • Hainan People's Hospital11.37 km
  • Zhichan Guanyin11.63 km
  • Free Wi-Fi

    Shangri-La Hotel Haikou

    256 Binhai Road, Xiuying, Haikou, China, 570311 - See map
    "All staff are friendly and pleasure"
    Jenny - September 21, 2016
    Exceptional comfort
    9.3 room quality and comfort
    Excellent cleanliness
    8.9 rating for cleanliness
    • Airport transfer

    • Private beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Hot tub

    Property ranking|Compared to 740 Haikou properties
    See all rankings
    Value for money score
    8.5/10
    Service score
    8.3/10
    Cleanliness score
    8.9/10
    Room comfort score
    9.3/10
    Better than
    99
    %
    of Haikou properties
    Better than
    99
    %
    of Haikou properties
    Better than
    99
    %
    of Haikou properties
    Better than
    99
    %
    of Haikou properties
    Value for money8.5
    Distance to city center14. Km
    Location rating6.7
    Nearest airportHaikou Meilan International Airport (HAK)
    Distance to airport30.3 km

    Rooms available at Shangri-La Hotel Haikou

    9.3
    Exceptional
    Room comfort & quality
    Horizon Sea View
    Horizon Sea View
    ...
    • Room size: 45 m²/484 ft²
    • Beach view
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 71 m²/764 ft²
    • Beach view
    • 1 queen bed
    Enter dates to see prices
    Deluxe Sea View Twin Room
    Deluxe Sea View Twin Room
    ...
    • Room size: 45 m²/484 ft²
    • Sea view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Haikou Suite
    Haikou Suite
    ...
    • Room size: 85 m²/915 ft²
    • Beach view
    • 1 king bed
    Enter dates to see prices
    Deluxe Family Suite with Sea View - inclusive of One-way Airport Transfer
    Deluxe Family Suite with Sea View - inclusive of One-way Airport Transfer
    ...
    • Room size: 130 m²/1399 ft²
    • Balcony/terrace
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Deluxe Family Room with Sea View inclusive of One-way Airport Transfer
    Deluxe Family Room with Sea View inclusive of One-way Airport Transfer
    ...
    • Room size: 90 m²/969 ft²
    • Balcony/terrace
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Superior Sea View Twin Bed
    Superior Sea View Twin Bed
    ...
    • Room size: 45 m²/484 ft²
    • Partial sea view
    Enter dates to see prices
    Premier Sea View King Bed
    Premier Sea View King Bed
    ...
    • Room size: 50 m²/538 ft²
    • Beach view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Leisurely Stay Package (Buffet Breakfast +One Time Buffet Dinner for 2 People+One Time Airport Transfer) - Superior Sea View Room
    Leisurely Stay Package (Buffet Breakfast +One Time Buffet Dinner for 2 People+One Time Airport Transfer) - Superior Sea View Room
    ...
    • Room size: 45 m²/484 ft²
    • Balcony/terrace
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Golf Package - Superior Room with Sea View( Airport Shuttle + Snacks + Soft Drink)
    Golf Package - Superior Room with Sea View( Airport Shuttle + Snacks + Soft Drink)
    ...
    • Room size: 45 m²/484 ft²
    • Balcony/terrace
    • 1 king bed or 2 single beds
    Enter dates to see prices

    What people love about Shangri-La Hotel Haikou

    • 7.6
      Very good

      "Everything is great."

      William K.

      |

      June 1, 2016

    • 9.2
      Exceptional
      Staff 

      "Hotel staffs are very friendly and helpful."

      Lee

      |

      May 5, 2017

    • 9.2
      Exceptional

      "It has Spa, kids playgrounds and also has a nice Chinese restaurant."

      Lee

      |

      May 5, 2017

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    More about Shangri-La Hotel Haikou

    More about Shangri-La Hotel Haikou

    7.6
    Very good

    "Great property."

    William K.

    |

    June 1, 2016

    An overview

    Show less

    What they offer

    9.2
    Exceptional
    Cleanliness

    "Hotel and room were both very clean and facilities were well..."

    Eric

    |

    October 22, 2017

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Shangri-La Hotel Haikou from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (56)Booking.com Reviews (156)
    8.3
    /
    10
    Cleanliness8.9
    Facilities8.5
    Location6.7
    Room comfort and quality9.3
    Service8.3
    Value for money8.5
    Rating
    9+ Exceptional (14)
    8-9 Excellent (7)
    7-8 Very Good (11)
    6-7 Good (0)
    <6 Below Expectation (3)
    Time of the year
    Mar - May (9)
    Jun - Aug (9)
    Sep - Nov (11)
    Dec - Feb (6)
    All languages
    All guests (56)
    Showing 35 verified guest comments
    12
    5.2
    Jack from Australia
    Business traveler
    Stayed 6 nights in August 2019

    Above average”

    first, when i booked room is seaview, when get over there, got the room is 577, this is the seaview? please....................when i am talk to them, they wouldn't fix....... second, when i am want exchange A$2k, they tell me only can change U$500, pay a day, come on, lots of the crap........... Jack

    Reviewed September 02, 2019
    2.0
    Heejo from Hong Kong
    Couple
    Stayed 2 nights in June 2019

    Not recommended ”

    Things to consider 1.Smells so bad. They use so much strange smell of defusers to cover the unpleasant odour and it gave me headaches. 2.Only a few of staffs can speak english. 4. hainanese chicken for room service was sold out. 5. Women’s changing room stinks. It looked like it hasn’t been cleaned for a long time And I saw a man was washing his thongs in the pool water. 6. If there’s conference in the hotel it will be super noisy. Good things 1. Large room. 2. Quite quiet as only a few guests were staying. 3. Marriot hotel is just next door which was the only other civilisation w/o a car.

    Reviewed July 02, 2019
    6.0
    Billy from Hong Kong
    Business traveler
    Stayed 2 nights in April 2018

    Staff is not well trained, excellent hardware but terrible software”

    Good Standard Shangri la hotel, spacious room with balcony, nice sea view. Bad 1. Check out takes forever! I was waiting for checking out for 15 mins, it is the longest waiting time for check out for me for the last couple years. 2 check out line up has not clearly indicated. Don’t know where the end of the line and no one control when people skip on line. I don’t know why the lobby manager is not helping in control and the front desk staff allow that to do so. Unless line up is not shangri la style. 3 Last night of staying, was planning to go to seaside Sierra restaurant, fully booked! So I go to ask for a la cart at cafe kool, find out the same price for room service so I decide to eat at room. When I ordered Hainan chicken rice, 15 mins later, they call to my room and said sold out... so I went down to cafe kool for buffet. Guest what I have found? Hainan chicken hanging in kitchen. 4 check out, asking conceige to get a taxi to train station, he just refuse and s

    Reviewed April 21, 2018
    7.2
    Very good
    Jakkraphan from Thailand
    Couple
    Stayed 1 night in November 2017

    good hotel just a little bit far”

    a bit far from town center. but good facilities and stuff able to communicate in english

    Reviewed February 05, 2018
    9.2
    Exceptional
    Eric from Singapore
    Couple
    Stayed 2 nights in October 2017

    Customer service is top class”

    Brought my parents to Haikou/Sanya for a short holiday and to celebrate my father's birthday. Overall, experience staying at Shangri-La Haikou was very pleasant. Hotel and room were both very clean and facilities were well maintained. I was extremely pleased with the GRO's thoughtful gift for my father. They surprised him with a birthday card and cake in his room and that made him very happy. For that, I am very grateful to both GROs. Special thanks to Miss Linda Lin and Miss Maggie Wong.

    Reviewed October 22, 2017

    Dear Eric Thank you so much for staying with us at Shangri-La Hotel, Haikou and taking the time to share your experience with us in Agoda community. We are extremely delighted to hear that you have enjoyed your stay with us including our service and food quality. Our team is extremely honored as we have been able to make you a memorable and satisfied stay. Your kind comments have been shared among our team and we are all very inspired and motivated. Thank you for your constructive feedback, and we will continue to provide our guests with the most memorable Shangri-La experiences. We look forward to welcoming you back soon.

    Responded October 25, 2017
    Shangri-La Hotel Haikou
    9.2
    Exceptional
    Lee from Hong Kong
    Couple
    Stayed 1 night in May 2017

    Excellence resort with sport facilities and good restaurants”

    I had an excellence stay over in Shangri La HaiKou. Hotel staffs are very friendly and helpful. For the question I have, they marked down in system and follow up and get back to me on the next day. The hotel is just next to the beach and has its own indoor and outdoor swimming pools with few hotspring pools. It has Spa, kids playgrounds and also has a nice Chinese restaurant. The only thing is that it is not close to the city but indeed not a bad idea if you want to get away to find some relaxing moment in a nice resort.

    Reviewed May 05, 2017

    Dear Lee, Thank you so much for staying with us at Shangri-La Hotel, Haikou and taking the time to share your experience with us in the Agoda community. We are extremely delighted to hear that you have enjoyed your stay with us including our service and food quality. Our team is extremely honored as we have been able to make you a memorable and satisfied stay. Your kind comments have been shared among our team and we are all very inspired and motivated. Thank you for your constructive feedback, and we will continue to provide our guests with the most memorable Shangri-La experiences. We look forward to welcoming you back soon.

    Responded October 25, 2017
    Shangri-La Hotel Haikou
    8.0
    Excellent
    Jack from China
    Family with young children
    Stayed 1 night in February 2017

    not bad ”

    not bad

    Reviewed February 08, 2017

    Dear Jack Thank you so much for staying with us at Shangri-La Hotel, Haikou and taking the time to share your experience with us in the Agoda community. We are extremely delighted to hear that you have enjoyed your stay with us including our service and food quality. Our team is extremely honored as we have been able to make you a memorable and satisfied stay. Your kind comments have been shared among our team and we are all very inspired and motivated. Thank you for your constructive feedback, and we will continue to provide our guests with the most memorable Shangri-La experiences. We look forward to welcoming you back soon.

    Responded October 25, 2017
    Shangri-La Hotel Haikou
    9.2
    Exceptional
    Cai from China
    Solo traveler
    Stayed 1 night in January 2017

    Good service”

    Good service

    Reviewed February 03, 2017

    Dear Cai Thank you so much for staying with us at Shangri-La Hotel, Haikou and taking the time to share your experience with us in the Agoda community. We are extremely delighted to hear that you have enjoyed your stay with us including our service and food quality. Our team is extremely honored as we have been able to make you a memorable and satisfied stay. Your kind comments have been shared among our team and we are all very inspired and motivated. Thank you for your constructive feedback, and we will continue to provide our guests with the most memorable Shangri-La experiences. We look forward to welcoming you back soon.

    Responded October 25, 2017
    Shangri-La Hotel Haikou
    8.0
    Excellent
    CHUAH from Malaysia
    Business traveler
    Stayed 3 nights in December 2016

    Short Stay For Exhibition”

    It is located next to the Hainan International Exhibition Hall which is good for those who want to attend the exhibition. But, it is far from city.

    Reviewed December 18, 2016

    Dear Chuah Thank you so much for staying with us at Shangri-La Hotel, Haikou and taking the time to share your experience with us in the Agoda community. We are extremely delighted to hear that you have enjoyed your stay with us including our service and food quality. Our team is extremely honored as we have been able to make you a memorable and satisfied stay. Your kind comments have been shared among our team and we are all very inspired and motivated. Thank you for your constructive feedback, and we will continue to provide our guests with the most memorable Shangri-La experiences. We look forward to welcoming you back soon.

    Responded October 25, 2017
    Shangri-La Hotel Haikou
    9.6
    Exceptional
    Larry from Canada
    Business traveler
    Stayed 1 night in October 2016

    Fabulous, well-appointed hotel on the beach. ”

    N/A

    Reviewed November 01, 2016
    8.8
    Excellent
    Jenny from United States
    Couple
    Stayed 1 night in September 2016

    The hotel very nice and clean”

    If next time I come back I will definitely stay at the hotel.

    Reviewed September 26, 2016
    9.2
    Exceptional
    Jenny from United States
    Family with young children
    Stayed 1 night in September 2016

    Friendly and pleasure staff”

    Will come back next time

    Reviewed September 22, 2016
    9.6
    Exceptional
    Jenny from United States
    Family with young children
    Stayed 1 night in September 2016

    Nice and clean”

    All staff are friendly and pleasure

    Reviewed September 21, 2016
    7.6
    Very good
    William from Singapore
    Solo traveler
    Stayed 1 night in May 2016

    great hotel that I will make a point to go back to”

    great property. took a dip at the natural spring spa next to the pool during one of the morning. everything is great. however quite a distance from town

    Reviewed June 01, 2016

    Dear William Thank you so much for staying with us at Shangri-La Hotel, Haikou and taking the time to share your experience with us in the Agoda community. We are extremely delighted to hear that you have enjoyed your stay with us including our service and food quality. Our team is extremely honored as we have been able to make you a memorable and satisfied stay. Your kind comments have been shared among our team and we are all very inspired and motivated. Thank you for your constructive feedback, and we will continue to provide our guests with the most memorable Shangri-La experiences. let us share with you that new shopping malls and more activities are built in the neighood of our hotel now. We look forward to welcoming you back soon.

    Responded October 25, 2017
    Shangri-La Hotel Haikou
    7.6
    Very good
    Dongan from China
    Couple
    Stayed 3 nights in November 2015

    good environment”

    good environment but the location is a bit too remote

    Reviewed May 02, 2016
    8.4
    Excellent
    Ho from Hong Kong
    Couple
    Stayed 2 nights in April 2016

    Relaxed and confortable”

    Very nice service. Clean and comfortable room. Good facilities. But no restaurant outside the hotel. And i need to take taxi every time wheni go out.

    Reviewed April 22, 2016
    9.0
    Exceptional
    XIAOMEI from China
    Business traveler
    Stayed 1 night in March 2015

    high quality, good view”

    service, hotel facilities

    totally is ok, nice view.

    Reviewed March 18, 2015
    10.0
    Exceptional
    TAN from Malaysia
    Business traveler
    Stayed 1 night in March 2015

    5 star Luxury Hotel”

    5 star, Good Clean

    Luxury Hotel, Good Location, nice view

    Reviewed March 11, 2015
    7.3
    Very good
    Robyn from Australia
    Solo traveler
    Stayed 2 nights in February 2015

    Ups and downs”

    Sirena Restaurant staff and food , the beautiful gardens , the location near ocean

    Overall good but waiting until 6pm before a room was available is longer than I would expect for a 5 star hotel when I have prebooked the room The staff do not explain the deposit process to english speakers on arrival i.e. when the deposit you place runs out you can no longer charge anything to your room after that

    Reviewed February 09, 2015
    8.7
    Excellent
    LULU from China
    Group
    Stayed 1 night in January 2015

    Value for money”

    Nice view,friendly staff and comfortable hotel condition

    Nice

    Reviewed January 11, 2015
    12
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    |Excellent 8.3
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