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2016

Shangri-La Hotel Hangzhou

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Very good8.0
Based on 334 reviews
Shangri-La Hotel Hangzhou
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Lobby
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Lobby
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Interior view
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Swimming pool
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9.1 Exceptional location
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9.1Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

  • Steamroom

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Room choices
Horizon Hill View Room
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  • Mountain view
  • 37 m²
  • 1 king bed
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Superior Mountain View
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  • Mountain view
  • 34 m²
  • 2 single beds or 1 double b...
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Horizon Lake View Room
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  • Lake view
  • 37 m²
  • 1 king bed
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Lake View
...
  • Lake view
  • 37 m²
  • 2 single beds or 1 double b...
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Garden View Room
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  • Garden view
  • 34 m²
  • 2 single beds or 1 double b...
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New Year, New Escape - Deluxe Double or Twin Room with Lake View
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  • 2 single beds or 1 super ki...
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New Year, New Escape - Deluxe Double or Twin Room with Mountain View
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  • 2 single beds or 1 super ki...
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New Year, New Escape - Deluxe Double or Twin Room with Garden View
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  • 2 single beds and 1 super k...
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Have a question for Shangri-La Hotel Hangzhou?

Nearest essentials

Airports
  • 29 kilometers to
  • Hangzhou Xiaoshan International Airport (HGH)
  • 101 kilometers to
  • Yiwu Airport (YIW)
Public transportation
  • 2.6 kilometers to
  • Longxiangqiao Subway Station
  • 2.8 kilometers to
  • Fengqi Road Subway Station
Hospital or clinic
  • 2.5 kilometers to
  • Hangzhou Hospital Of Traditional Chinese Medicine
Pharmacy
  • 1.7 kilometers to
  • Nep-Star Drug Store
Convenience store
  • 1.5 kilometers to
  • Kedi
Cash withdrawal
  • on site

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Verified guest reviews

Agoda Reviews (334)
Booking.com Reviews (221)

5.5

Filter by guest type:
Very good
  • Cleanliness 8.1
  • Facilities 7.6
  • Location 9.1
  • Room comfort and quality 8.0
  • Service 8.1
  • Value for money 7.4
Very good
  • Cleanliness 7.6
  • Facilities 7.6
  • Location 8.7
  • Room comfort and quality 7.6
  • Service 7.8
  • Value for money 7.0
Excellent
  • Cleanliness 8.4
  • Facilities 7.6
  • Location 9.2
  • Room comfort and quality 8.1
  • Service 8.1
  • Value for money 7.4
Excellent
  • Cleanliness 8.2
  • Facilities 8.5
  • Location 9.3
  • Room comfort and quality 8.3
  • Service 8.2
  • Value for money 7.9
Very good
  • Cleanliness 7.6
  • Facilities 7.1
  • Location 9.3
  • Room comfort and quality 7.9
  • Service 7.8
  • Value for money 7.2
Very good
  • Cleanliness 8.3
  • Facilities 6.8
  • Location 9.2
  • Room comfort and quality 7.8
  • Service 8.3
  • Value for money 7.1
Excellent
  • Cleanliness 8.4
  • Facilities 8.0
  • Location 8.8
  • Room comfort and quality 8.6
  • Service 8.2
  • Value for money 7.8
Provided by verified guests of Agoda
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  • Superior Mountain View
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8.0
Herman from Indonesia
Family with teens
Superior Mountain View
Stayed 2 nights in July 2017
Very good”
The hotel is very close to the west lake, where the show is impression show. Also very close to Yufei temple area. Just a bit far to get to metro transport station.
Reviewed July 16, 2017
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10.0
Elisabeth from Singapore
Solo traveler
Superior Mountain View
Stayed 3 nights in June 2017
Very convenient. Just opposite to the West Lake. ”
Shangri-La Hotel Hangzhou is the most accessible to the West Lake. Love it for its location and the helpfulness of the staff.
Reviewed July 05, 2017
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10.0
yue from Singapore
Family with young children
Superior Mountain View
Stayed 1 night in June 2017
it's an excellent hotel . we are satisfied with e”
convienent, quiet, spacious, beautiful view , delicious food etc
Reviewed June 15, 2017
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6.0
jack from Hong Kong
Family with young children
Superior Mountain View
Stayed 2 nights in May 2017
The hotel is old and the breakfast is substandard not befitting the shangrila brand ”
Cons . The buffet breakfast is substandard not catered to international standard. I believe it's run by staff of the old Hangzhou hotel .
Reviewed May 31, 2017
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6.0
Xia from China
Couple
Superior Mountain View
Stayed 1 night in April 2017
the only satisfied thing is the location”
the service of the stuffs are unprofessional and lack of warmness as a Shangri-La hotel, especially when they saw me in the hallway then pretended have not seen me, with out even a smile. the facilities and rooms are of ages however understandable as such old hotels with history. This hotel, faces to the sudi of the west lake, has the best position in Hangzhou.
Reviewed May 02, 2017
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10.0
David from United States
Business traveler
Superior Mountain View
Stayed 1 night in March 2017
Best hands on GM I have ever met ”
Total staff , incredible !! The best .
Reviewed April 05, 2017
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7.6
ka from Hong Kong
Family with teens
Superior Mountain View
Stayed 1 night in December 2016
Nice area”
Shall visit again
Reviewed December 26, 2016
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10.0
Woei from Malaysia
Group
Superior Mountain View
Stayed 3 nights in December 2016
Decent hotel to stay”
Initially we chose this hotel because we were thinking of the show Impression of Xihu which is directly opposite the hotel. We only found out that the show is usually closed from December to March. Along the Beishan road are all ancient villas turned hotel/gallery. I found out later Xin Xin Hotel has a story to tell and is so much nicer. Shangri-la has very worn out furnitures which I would have expected better for the brand name. The staffs are generally very courteous and professional.
Reviewed December 25, 2016
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3.6
Michael from Malaysia
Family with young children
Superior Mountain View
Stayed 1 night in December 2016
Comments:”
Very old hotel and towels are thin and yellow. Toilet bowl is old and with yellow stain.Flush system is very weak, no power and easily to get choke.Definitely not 5 star hotel. But good location.
Reviewed December 21, 2016
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6.8
Lee from Malaysia
Family with teens
Superior Mountain View
Stayed 1 night in December 2016
staff not friendly”
Location is good but the staff is not friendly. Breakfast is pricey.
Reviewed December 21, 2016
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Shangri-La Hotel Hangzhou
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