Shangri-La Hotel Hangzhou
Free Wi-Fi
2017

Shangri-La Hotel Hangzhou

78 Beishan Road, West Lake District - West Lake Scenic Area, Hangzhou, China, 310007
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Superior Mountain View Room - Bed Shangri-La Hotel Hangzhou
Superior Mountain View Room - Bed
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    Lobby Shangri-La Hotel Hangzhou
    Lobby Shangri-La Hotel Hangzhou
    Interior view Shangri-La Hotel Hangzhou
    Superior Mountain View Room - Bed Shangri-La Hotel Hangzhou
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    Exterior view Shangri-La Hotel Hangzhou

    Guest reviews

    8.1
    Excellent
    /10
    (479 reviews)See what guests said
    9.6
    Exceptional

    "Breakfast has quite a variety and decent."

    Han B.

    -

    June 8, 2018

    8.2
    Excellent cleanliness
    Recommended by 86% of guests

    Property highlights

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Exceptional
    Location
    9.0
    See map
    Exceptional location - 2.16 kilometers from city center
    Nearby
    Popular
  • Yue Fei Mausoleum (Tomb of Yuefei)20 m
  • Qiu Jin's Tomb260 m
  • Zhejiang Provincial Museum290 m
  • Xiling Seal Art Society410 m
  • Lotus in the Breeze at Crooked Courtyard430 m
  • Quyuanfenghe450 m
  • Gu Shan (Solitary Hill)540 m
  • Yue Fei Temple650 m
  • Spring Dawn at Su Causeway770 m
  • Duan Bridge770 m
  • This property is in high demand!

    Last booked 5 hours ago

    Value for money7.5
    Distance to city center3 km
    Location rating9.0
    Nearest airportHangzhou Xiaoshan International Airport (HGH)
    Distance to airport28.3 km
    Select your room
    8.0
    Very good
    Room comfort & quality
    Lakeside Gardenview Room
    Lakeside Gardenview Room
    ...
    • Room size: 36 m²/388 ft²
    • Garden view
    • 2 single beds or 1 double b...
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    Executive Suite
    Executive Suite
    ...
    • Room size: 72 m²/775 ft²
    • Balcony/terrace
    Enter dates to see prices
    Horizon Lakeside Twin Bed Room
    Horizon Lakeside Twin Bed Room
    ...
    • Room size: 36 m²/388 ft²
    • Balcony/terrace
    • 2 single beds
    Enter dates to see prices
    Horizon Lakeside King Bed Room
    Horizon Lakeside King Bed Room
    ...
    • Room size: 36 m²/388 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Horizon Hill View Room
    Horizon Hill View Room
    ...
    • Room size: 37 m²/398 ft²
    • Mountain view
    • 1 king bed
    Enter dates to see prices
    Suite with Lake View
    Suite with Lake View
    ...
    • Room size: 72 m²/775 ft²
    • Shower and bathtub
    Enter dates to see prices
    Superior Mountain View Room
    Superior Mountain View Room
    ...
    • Room size: 36 m²/388 ft²
    • Mountain view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Horizon Lakeside Gardenview Room
    Horizon Lakeside Gardenview Room
    ...
    • Room size: 37 m²/398 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Hill view Twin Bed Room
    Hill view Twin Bed Room
    ...
    • Room size: 36 m²/388 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Lake View
    Lake View
    ...
    • Room size: 37 m²/398 ft²
    • Lake view
    Enter dates to see prices
    Have a question for Shangri-La Hotel Hangzhou?

    What people love about the property

    • 10.0
      Exceptional

      "The staffs are generally very courteous and professional."

      FAITH W.

      |

      December 25, 2016

    • 8.0
      Very good

      "If you love the West Lake and like a quiet location, this is the hotel for you."

      Kang H.

      |

      December 5, 2017

    • 8.0
      Very good

      "The hotel is very close to the west lake, where the show is impression show."

      Herman

      |

      July 16, 2017

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    More about Shangri-La Hotel Hangzhou

    More about Shangri-La Hotel Hangzhou

    9.2
    Exceptional

    "Excellent location of the total and brilliant service partic..."

    Lee

    |

    December 24, 2018

    An overview

    Show less

    What they offer

    8.8
    Excellent

    "The staff of the hotel, whether drivers, front desk, concier..."

    Kwok C.

    |

    November 15, 2017

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    Effective from January 10, 2019, the East Wing of the property will be closed for an enhancement project. The rest of the property is unaffected and will operate as usual. Please contact the property for more details.

    Real reviews from real guests

    Agoda Reviews (479)
    8.1
    /
    10
    Cleanliness8.2
    Facilities7.6
    Location9.0
    Room comfort and quality8.0
    Service8.2
    Value for money7.5
    Provided by verified guests of Agoda
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    All guests (479)
    All room types

    Show reviews that mention 

    Showing 342 verified guest comments
    12345
    9.6
    Exceptional
    Sharon from United Arab Emirates
    Couple
    Superior Mountain View Room
    Stayed 1 night in April 2019
    Tourist”
    Beautiful location and just a few minutes walk from the evening show on West Lake
    Reviewed April 18, 2019
    Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again.
    Responded April 25, 2019
    Shangri-La Hotel Hangzhou
    6.8
    Good
    ch from Malaysia
    Family with young children
    Superior Mountain View Room
    Stayed 2 nights in April 2019
    Good”
    Good location for family
    Reviewed April 20, 2019
    Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again.
    Responded April 25, 2019
    Shangri-La Hotel Hangzhou
    9.2
    Exceptional
    Siew from Malaysia
    Solo traveler
    Stayed 1 night in May 2018
    West Lake right at the door step, perfect stay for the lake show”
    Second stay. Though it is housed in a historical building, it is clean and the old furniture is well kept, some may not like it, some like me find it nostalgic. Was a little scared at first as it is an old building, but it turned out ok, comfortable sleep. The bed and the silky smooth bed sheet are to my liking. The location is subjective. Located at the quieter side of the lake (means not walking distance to the city centre) with the West Lake right at the hotel door step (just cross the road and tada). One thing to note, it is not easy to get a cab as the West Lake area is always avoided by the cab drivers due to the crazy jam, and it is not near to any subway station but a bus station. Hence, it is not ideal for those who want to explore different parts of Hangzhou as one will have to rely heavily on bus or cab which prone to crazy jam. However, it is perfect for those who want to hang around and chill at the scenic lake area (the lake is really big with many pockets of gardens and sceneries) and for the West Lake impression show at night. After the show, can just walk back to the hotel in minutes without having to beat the crowd to get a cab, it will be a life savior especially during the rainy season.
    Reviewed February 20, 2019
    Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again.
    Responded April 25, 2019
    Shangri-La Hotel Hangzhou
    9.6
    Exceptional
    Han from United States
    Solo traveler
    Superior Mountain View Room
    Stayed 1 night in July 2017
    Exceptional”
    walking distance to the West Lake and restaurants, the hotel has 2 wings (at least), so make sure to find out which wing you are staying before hopping into a taxi. Breakfast has quite a variety and decent. Staff was friendly and helpful.
    Reviewed June 08, 2018
    Dear guest, thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon. Yours truly
    Responded June 08, 2018
    Shangri-La Hotel Hangzhou
    10.0
    Exceptional
    Marco from Indonesia
    Group
    Stayed 1 night in June 2018
    Good location”
    Hotel location very convenient. Central of the west lake.
    Reviewed March 13, 2019
    Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again.
    Responded April 25, 2019
    Shangri-La Hotel Hangzhou
    10.0
    Exceptional
    Azharul from Bangladesh
    Family with young children
    Horizon Lakeside Gardenview Room
    Stayed 2 nights in March 2018
    Lovely memorable stay with my daughter”
    Hangzhou is very Romantic city and Shangri-La Hotel in Hangzhou west lake scenic area perfectly arranged our stay in harmony with the nature. My daughter, and uncle stayed there three days and enjoyed the environment so much in its Horizon Club. It was my second stay there. Shangri-La Hotel in Hangzhou is very natural, peaceful, calm and the people in there are so so so friendly, represents unique China and her hospitality very accurately. There is nothing to be worried about. Great Buffet breakfast, Dinner we enjoyed. Great Cafe, Chinese Restaurants, European style restaurants, west lake boat ride, bank even night life all are in close distance. We definitely want to visit Hangzhou Shangri-La Hotel again.
    Reviewed March 19, 2018
    Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely,
    Responded May 15, 2018
    Shangri-La Hotel Hangzhou
    10.0
    Exceptional
    FAITH from Malaysia
    Group
    Superior Mountain View Room
    Stayed 3 nights in December 2016
    Decent hotel to stay”
    Initially we chose this hotel because we were thinking of the show Impression of Xihu which is directly opposite the hotel. We only found out that the show is usually closed from December to March. Along the Beishan road are all ancient villas turned hotel/gallery. I found out later Xin Xin Hotel has a story to tell and is so much nicer. Shangri-la has very worn out furnitures which I would have expected better for the brand name. The staffs are generally very courteous and professional.
    Reviewed December 25, 2016
    Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
    Responded May 15, 2018
    Shangri-La Hotel Hangzhou
    9.0
    Exceptional
    Xin from China
    Family with teens
    Superior Mountain View Room
    Stayed 1 night in August 2014
    Not as satisfactory”
    Location, Service, Food
    I spent the night at Shangri-la with my parents this time while the room was awful comparing to the last several times i stayed as a business traveler, in the same type of room. There are no hair dryer in the room, or even free instant coffee in the mini bar.
    Reviewed August 23, 2014
    Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
    Responded May 15, 2018
    Shangri-La Hotel Hangzhou
    5.2
    Monica from Singapore
    Group
    Superior Mountain View Room
    Stayed 3 nights in April 2018
    Above average”
    location next to the lake was nice, but because of the lack of good signages, taxis have a real problem finding their way to the hotel. There is also a very strong smell of cigarettes in the rooms. It must have been a lovely hotel decades ago, sadly it really needs to be re-furbished again.
    Reviewed August 26, 2018
    5.6
    Lye from Singapore
    Solo traveler
    Superior Mountain View Room
    Stayed 1 night in August 2018
    Above average”
    A stone throw away from the lake. Not recommended to stay over during weekend due to noise, crowd and horrible traffic jam. Service provided by staff are unprofessional and lacking in awareness. Facilities (swimming pool, jacuzzi, sauna) are distant away from the hotel block. Breakfast is only satisfactory and the services provided in the cafe are no more than a 2 stars hostel can provide. Room was big despite being old and shabby design. Bottom line: Never have high expectation for this Shangri-La Hangzhou as compared to other countries'
    Reviewed August 21, 2018
    4.0
    JUAN from China
    Family with young children
    Lakeside Gardenview Room
    Stayed 1 night in March 2019
    Very terrible experience”
    It’s very very old and famous hotel in Hangzhou . The price is expensive but service is not good .
    Reviewed March 17, 2019
    Dear Guest, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou.
    Responded April 25, 2019
    Shangri-La Hotel Hangzhou
    8.0
    Excellent
    Jenny from Singapore
    Couple
    Superior Mountain View Room
    Stayed 2 nights in January 2019
    An old clean hotel”
    The hotel is early 2000 style hotel. A bit out of date room but they are renovating the east wing. I was staying in west wing.
    Reviewed January 21, 2019
    Dear Guest, Warmest greetings from Shangri-La Hotel, Hangzhou! Thank you for choosing to stay with us. It is with sincere regrets to read about your unpleasant experience. Please allow me to apologies, for any inconvenience and frustration caused. We hope we will have another chance to welcome you back.
    Responded April 25, 2019
    Shangri-La Hotel Hangzhou
    8.8
    Excellent
    Kwok from Hong Kong
    Couple
    Superior Mountain View Room
    Stayed 2 nights in October 2017
    Wonderful staff”
    The staff of the hotel, whether drivers, front desk, concierge etc., had a wonderful service attitude, suggesting excellent staff training. Very convenient location for travellers who wish to take a stroll on the shore of West Lake. But a bit far from the Hangzhou East high-speed train station, as the traffic jam in the city is bad. Beware of a small number of mountain-facing rooms on the first floor - unpleasant view of pipes and drains. We asked for a room change which was quickly accepted.
    Reviewed November 15, 2017
    Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
    Responded May 15, 2018
    Shangri-La Hotel Hangzhou
    4.7
    Yuen from United States
    Business traveler
    Superior Mountain View Room
    Stayed 1 night in March 2016
    The Worst Shangrila ever ”
    Location
    The Shangri-la in Hangzhou was recommended by a few people so I was really looking forward to the visit. It is the worst one that I have been to. The service was terrible, the room old and the food sub-par. I would not come back.
    Reviewed March 21, 2016
    Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
    Responded May 15, 2018
    Shangri-La Hotel Hangzhou
    8.0
    Excellent
    A from Singapore
    Solo traveler
    Superior Mountain View Room
    Stayed 4 nights in February 2016
    Old World Charm next to the Westlake”
    Shangri-La is like a grand old lady oozing old world charm, and its location literally next to the Westlake is ideal for exploring that part of Hangzhou, including the LongJing tea plantations, LingYinSi Temple and the Botanical Gardens. If you plan to visit the malls or HeFang Street for shopping, that is easily a taxi ride away.
    Reviewed February 16, 2016
    Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
    Responded May 15, 2018
    Shangri-La Hotel Hangzhou
    9.0
    Exceptional
    Graeme from Australia
    Couple
    Stayed 2 nights in September 2015
    Best location in Hangzhou”
    location, location, location
    This hotel is in the best place to see almost all the best sites of Hangzhou within walking distance. There are 2 lake walks, evening show, shops and famous restaurants. It is a little old and tired in some places but staff are helpful and if you more interested in the lake than the city then this is the place to be.
    Reviewed October 19, 2015
    Dear Guest, Thank you for sharing your experience at Shangri-la Hotel HangZhou We are delighted that you enjoyed our Shangri-la hospitality and exceptional dining options. We look forward to welcome you back to our hotel soon. Yours sincerely.
    Responded May 15, 2018
    Shangri-La Hotel Hangzhou
    8.0
    Excellent
    David from Singapore
    Family with young children
    Lakeside Gardenview Room
    Stayed 3 nights in July 2015
    Bar is very disappointing. It is is not Shangri la”
    The rooms, the service and the organisation.
    Overall it was good. But the bar was very disappointing. It is not The Bar that Shangri La is famous for worldwide. The food was also disappointing which like i have said, nit the Shang standard i would expect.
    Reviewed July 23, 2015
    Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
    Responded May 15, 2018
    Shangri-La Hotel Hangzhou
    10.0
    Exceptional
    wang from China
    Group
    Lakeside Gardenview Room
    Stayed 3 nights in April 2015
    Perfect location and good service”
    perfect location, good service and nice food
    Travel with my parents in Hangzhou and stayed in Shangri-La for 3 days, the hotel located nearby the west lake and only need 3 minutes walk to get there. Its perfect location will help you avoid finding a taxi in the gold vacation week.
    Reviewed May 04, 2015
    Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
    Responded May 15, 2018
    Shangri-La Hotel Hangzhou
    9.3
    Exceptional
    Cayleh from Malaysia
    Solo traveler
    Lakeside Gardenview Room
    Stayed 2 nights in November 2014
    Good stay”
    Good service etiquette, knowledgable staff to advise us how to get ourselves started in getting around Hangzhou, great location
    A pleasant stay and good experience in the hotel. We checked in during wee hours in the morning and was upgraded to lake view room. Thumbs up. The location is great as it is situated at the West Lake, walking distance to some of the attractions. There is a bus stop (called xin xin fan dian) located just outside the hotel, very convenient for public transport with good frequency level and reasonable bus fare to travel around Hangzhou (Remember to always prepare several RMB 1.00 with you before boarding). Did i mention there is a unique Starbucks hidden at Zhusu Yuan (Zhusu Garden)? Yes! If u r an avid lover, this is not to be missed. We will stay in Shangri-la again next time when we go to Hangzhou!! :)
    Reviewed November 23, 2014
    Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
    Responded May 15, 2018
    Shangri-La Hotel Hangzhou
    6.3
    Good
    May-yi from United States
    Solo traveler
    Stayed 1 night in June 2014
    A passe hotel that needs a renovation soon!”
    1) Location 2) Lake View 3) Garden
    While the location is great - just a few minutes from the famous show - West Lake Impression - and the hotel is tucked away in lushes and greens, the interior really needs a major upgrade soon! The hotel feels like a hotel in passé with decoration styles and senses from the 1980s or 90s. Having said that, the rooms are spacious and lake views quite nice if one doesn't mind a bit of old-fashioned interior!
    Reviewed November 22, 2014
    Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
    Responded May 15, 2018
    Shangri-La Hotel Hangzhou
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