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"We love the property and the breakfast!!"
July 1, 2018
320 meters to public transportation
Free Wi-Fi in all rooms!
Book now before it's too late!
|Value for money||8.2|
|Nearest airport||Halim Perdanakusuma International Airport (HLP)|
|Distance to airport||10.2 km|
"My kids very happy , food was good & enjoyable to stay."
January 4, 2019
"Room ambience, cleanliness, food quality and services always makes me want to come back"
May 25, 2018
"The horizon lounge gives easy checkin, canopies and drinks in the evening and a relaxed atmosphere."
April 16, 2018
"Staff were always friendly and smiling, facilities were grea..."
February 8, 2018
This opulent luxury hotel, located within the central business district, is adjacent to the Jalan Sudirman. Guests will enjoy a prime location that is within a 10-minute walk of a vast array of interesting sites and major business buildings. The rooms are adorned in a fusion style that harmonizes the convergence of the two cultures in a way that is peaceful and visually stimulating. The numerous on-site restaurants serve a delectable array of word-class cuisine in ornate settings that are both rich in history and quality. The Shangri-la Hotel Jakarta in Jakarta is the perfect retreat for guests that want the utmost in luxury furnishings with world-class facilities close by.
"The bed is comfortable and the room is clean."
July 24, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Gold but Old”
Excellent service as usual but the facilities are a bit run down and the price was very expensive. Stayed at another 5 stars hotel the day before with similar service (at Mega Kuningan) and the price is 20-30% cheaper.
The Shangrila pool is a winner and compensates for any complaints we may have. The rooms are also fantastically luxurious. It's just a bit of a walk to the mall up the road, but I guess Jakarta mall-crawlers don't walk!
Just GREAT 😊”
We booked 1 bedroom suite and spent 2 nights with 2kids. Kids really love the pool. The staffs are helpful and friendly. Breakfast and dinner are great with plenty of choice. The rooms are clean. We had an excellent stay here.
Dear Veronica, Thank you for sharing your review. I am glad to know that our suite room, swimming pool, aqua playground and breakfast at SATOO have made your stay an excellent one. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager
Lovely stay ”
We had a really great time. The breakfast was awesome! The japanese restaurant is delicious - A MUST TRY! The Jia restaurant was good but it took too long to get our food out. We did enjoy the horizon club - but if we can make a suggestions. Please consider to put a little children play area anywhere near the club coz not all parents have nannies. As the there is a specific hours that children cannot join in. But there’s a free flow alcohol beverages. there are several accidents 1. My son fell got thrown out of the slide at the children waterplay area (at the right hand corner) because the water flow was too fast and hit his waist to the rough ground- nothing serious but enough to make him stop sliding. 2. my son’s friend. He fell and cut his chin at the children water play area. The staff called out an emergency doctor to get his chin stitched (it was paid by the parents of the boy). Earlier that day I saw a man was arguing with your staff when he cannot go up and accompany his child to go up and down the slide. May be Consider changing the rough ground. And slowing down the waterflow. Or may be the whole thing so it can be use for adults as well (the area is very slippery some young children might not have the balance to play by themselves - and needed adult supervision to get up and down the slide).
1 night with the kids”
Spent a night here with the kids. Nice hotel, lovely room and clean. Great breakfast with plenty of choice. Great Executive lounge access with plenty of finger foods and drinks. Kids love the splash pool, park to run around, fish pond, horse riding (the only negative feedback is the horse so skinny.. )
Dear Joy, Thank you for sharing us your review. I am glad to know that our room, food quality and food selections at SATOO Restaurant, Horizon Club Lounge service, swimming pool and aqua playground have made your stay a memorable one. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager
Friendly staff, excellent swimming pool, great hotel...”
I stayed with my family, my wife and 3 children....I booked a Horizon club room, and when I checked in, I was offered an upgrade to a suite with extra $$....The suite room was great, the staff, breakfast and swimming pool also excellent......especially if you have little children, there are many activities in the morning.......the evening cocktails in the Horizon Club also great....the only disappointment was when I booked a Horizon Club room there was a benefit of late check out until 4 pm, but when I asked for a late check out they only give us until 1 pm...I don't know if it is because I upgrade the Horizon Club room to a Suite room or the staff did not understand or pretend to not understand the benefit of the Horizon Club...also another let down when they agree for the late check out until 1 pm, the wi-fi was disconnected at 12 pm....
Excellent Customer Service and Staff”
The room was spacious. The bed was comfy. They have the best customer service. I accidentally left my iPad in my room after checking out and they saved it for me. I managed to get it back the next day. Thank you so much for that!
Pros Great spa Good afternoon drinks at Horizon Club Security Cons Coffee shop - food is subpar Taxis - they dictate what to offer u ... mostly Bluebird Mercedes BATS - seems like a pickup joint Toilet was chocked Towels way past its use by date
My kids very happy , food was good & enjoyable to stay.
Friendly staff and well maintained facilities”
We stayed for a long weekend easter vacation and we loved every single bit of the hotel. it is very clean, fast service, helpful and friendly staff and the location is nearby shopping malls. We will definitely return again here!
Dear Lace, Thank you for sharing us your review. I am glad to know that our cleanliness, service, colleagues and location have made your stay a memorable one. It is great to learn that you will be back, my team and I look forward to welcoming you back on your next visit. With Best Regards, Andrew den Oudsten General Manager
Short escape for the weekend”
Complimentary New Year Eve's events at Lobby Lounge was excellent for all hotel guests. We enjoy the entertainment until the final count down. Overall, we satisfied the services during our stay. Breakfast was good although we experienced a long queue at Satoo. Rooms were clean, free wifi speed was fair, access to horizon club lounge, free parking, and kids enjoyed the swimming pool.
Dear Wan, Thank you for giving us an excellent review. We look forward to welcoming you back at our hotel. With Best Regards, Andrew den Oudsten General Manager
It's a very good hotel, an oasis in a very demanding city. But, hey, it's still in Jakarta - great place in many ways, but USD170 a night and that at a heavy discount? Really? If you have the money to spend, great, if not there is better value to be found in Jakarta.
Dear Huw, Thank you for sharing your review. I do hope that you had an enjoyable stay at our hotel. It is a pleasure to have you as our guest and we hope to be able to welcoming you back in the future. With Best Regards, Hans Gfrei Resident Manager
The best room ever!”
We booked one bedroom suite for two nights and got upgraded to 30th floor. The view was really nice and it has its own balcony and seating area outside. The room was spectacular, excellent! It was really really spacious with living room and dining room, the design was classic and fancy. It was my daughter's birthday as well and she loved the hotel and room so much she didn't want to leave the room! Breakfast was super, with lots of choices from Indonesian, Chinese, Western, Indian, Japanese. Lovely garden and pool as well! Thank you, Shangri-la! We definitely coming back and recommend you to our friends and family.
Dear Veronica, Thank you for sharing your review and for celebrating your family’s special occasion with us. I am delighted to know that you like the design of our newly renovated rooms and that you had a memorable stay with us. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards Hans Gfrei Resident Manager
We were here only for 1 night as a staycation. We stayed at the hotel the entire time. We booked the horizon room so we can access the horizon lounge freely for a quick snack and coffee. The breakfast was excellent (as expected in Satoo) with different variation of cold, hot, light and heavy breakfast choices. My 1.5 yo son loves the french toast so much and the congee with chicken broth. While we didn't spend time by the pool much, we did walk around the pool area in the afternoon and in the morning. The water playground is really nice for kids.. def something other 5-star hotel don't have...We did order dinner from the in-room service, the food is just ok but glad that they have a kids menu for my son.
Dear Widhi, Thank you for sharing your experience. It is wonderful to learn that your family, especially your son had an enjoyable staycation at our hotel. We highly appreciate your compliments and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager
Excellent for business travel”
Staff a well trained, polite and professional. This is a compliment not only to the staff, but more so to the management of this hotel. Food at the restaurants and room service is good. I found the quality of the buffet at Sato Rest on 19th Oct to be less in variety and prepared much in advance....so did not look fresh or appetizing. Perhaps you need to look into the presentation aspect. A/C in the lobby cafe was too cold on 18th and 19th Oct, and I request the waitress both days that air condition means the temperature must be comfortable and not too cold. Otherwise I had a very pleasant stay and will certainly return.
Dear Aldrin, Thank you for sharing your review and I am pleased to know that you had a pleasant stay. We appreciate your feedback regarding the AC temperature at the Lobby Lounge and buffet selection at SATOO. Please rest assured that your feedback will be shared with the related departments for further consideration and improvement. We appreciate your recommendation and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager
More staff at pool area needed”
We went to stay on a public holiday. The pool area was crowded and less staff in duty. Many kids fell due to slippery floors. Both of my kids fell as well. Should add more mat connecting the water play area to pool and the life guards just watched as the kids fell before my kids fell. This is very dangerous. This was the only thing that was disappointing, the rest of our stay was good. When my kid fell the staff finally took notice and had him check at the clincic.
Dear Michelle, I am glad to know that you had an enjoyable stay at our hotel. However, I do regret that you had a slight disappointing experience due to the incident at the pool area. Please be assured that guests’ safety is our priority and your feedback is truly well noted and will be shared with the team to avoid the recurrence in the future. I apologize for the inconvenience you’ve experienced and my team and I sincerely hope to be able to welcoming you back with a better experience. With Best Regads, Andrew den Oudsten General Manager
Excellent ! Keep it up Shangri-La”
Excellent service by the staff especially at the reception and lobby with warm smile greeting and fast service . Great room - Horizon Club at the high floor and unexpected to receive a lovely chocolate birthday cake & birthday note at my room upon checkin in on 14th July 2017! It is our 2nd time stay here and we will be back here again in near future . Keep it up Shangri-La!
A classic beauty with modern touch. Staffs are great, friendly and helpful. Room is spacious, close to shopping mall such as Grand Indonesia and Plaza Indonesia. Facilities for children are also great, they have the mini horse rides, and kids menu at the buffet. Great for all kinds of guests...
Environment friendly and good hotel for business meeting with customer”
Room is spacious and clean, receptionist are all very friendly with great smile whenever we check in, have some questions or check out. Hotel with great restaurants (Choice of Buffet, chinese restaurant and Cafe) to choose for. So far the top 5 list to stay in Jakarta whenever i have the chance to visit Jakarta again for business trip purposes.
I had a fantastic stay at the Shangri-la in Jakarta. Excellent location, great facilities, and personnel that did everything to make me feel welcome. I will be back for sure next time I will go to beautiful Indonesia
Shangri-la Hotel Jakarta