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Shangri-La Jakarta
Shangri-La Jakarta
Shangri-La Jakarta
Shangri-La Jakarta
Shangri-La Jakarta
Shangri-La Jakarta
Shangri-La Jakarta

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8.9

Excellent

1,990 reviews

1,990 reviews

Housekeeping31
Breakfast30
Swimming Pool18

A very nice hotel for kids.

yanaika
- Feb 25, 2022
See map

8.7

Excellent

Location rating score

Excellent location - 120 meters from city center
Exceptional for walking
Parking
FREE
Walkable places
LSPR Jakarta

310 m

Dukuh Atas Skatepark

480 m

RPTRA Bonti

570 m

UOB Plaza Thamrin

590 m

Karet Railway Station

320 m

Popular landmarks
Grand Indonesia Mall

900 m

National Museum

3.0 km

Gambir Train Station Building

3.2 km

National Monument (MONAS)

3.3 km

Jakarta Cathedral

4.1 km

Closest landmarks
Wisma 46 Kota BNI

220 m

Dental Asthetic

370 m

UOB Plaza

610 m

Citywalk Sudirman

630 m

Thamrin Dental Clinic

630 m

Shangri-La Jakarta

Kota BNI, Jl. Jend. Sudirman Kav. 1, Sudirman, Jakarta, Indonesia, 10220 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Sudirman part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

310 meters to public transportation

Check-in [24-hour]

Airport transfer

Excellent breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]

Facilities

Front desk [24-hour]

Airport transfer

Airport transfer

Valet parking

Hot tub

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.4
Location rating8.7
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport10.2 km

Rooms available at Shangri-La Jakarta

Excellent
Room comfort & quality

8.7

Horizon Club Twin
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Horizon Club King Room
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Deluxe Room Twin
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
One-Bedroom Suite
...
  • Room size: 88 m²/947 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room King
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 68 m²/732 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Club King
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
SUITE Executive Suite King
...
    Enter dates to see prices
    TWIN Horizon Deluxe Twin
    ...
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at Shangri-La Jakarta?

      Check-in is from 02:00 PM, and check-out is until 02:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Shangri-La Jakarta?

      Shangri-La Jakarta is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 852500 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Shangri-La Jakarta has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

      Is breakfast offered at Shangri-La Jakarta?

      Start your mornings right, with the continental and buffet breakfast options offered at Shangri-La Jakarta. Adults can enjoy breakfast offered with an additional charge of 304920 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What is the smoking policy at Shangri-La Jakarta?

      Shangri-La Jakarta does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

      What is the closest train, metro, or bus station to Shangri-La Jakarta?

      Setiabudi Astra Station is the closest train, metro, or bus station, about 770 m away from Shangri-La Jakarta.

      What restaurants are nearby Shangri-La Jakarta?

      Restaurants including Nishimura, Jia and B.A.T.S. are popular in Shangri-La Jakarta’s neighborhood which is known as Sudirman.

      What popular shopping places are close to Shangri-La Jakarta?

      Located in the Sudirman area, Shangri-La Jakarta is close to great shopping choices like Pacific Place Mall, Pacific Place Jakarta and Plaza FX.

      What are popular attractions near Shangri-La Jakarta?

      Guests at Shangri-La Jakarta can easily visit RPTRA Intiland Teduh, Sampoerna Strategic Square and DJP Park located in the Sudirman area.

      Show more questions
      See map

      Explore the neighborhood

      What people love about Shangri-La Jakarta

      • 10

        Exceptional

        "A very nice hotel for kids."

        yanaika

        |

        February 25, 2022

      • 10

        Exceptional

        "Hotel favorite always!"

        Siti

        |

        January 30, 2022

      • 9.6

        Exceptional

        "We had a very nice stay."

        Karina

        |

        October 30, 2021

      Property ranking|Compared to 2,270 Jakarta properties
      See all rankings
      Room comfort score
      8.7/10
      Service score
      9.1/10
      Cleanliness score
      9.1/10
      Room size
      55 sqm.
      Better than
      99
      %
      of Jakarta properties
      Better than
      97
      %
      of Jakarta properties
      Better than
      97
      %
      of Jakarta properties
      Bigger than
      96
      %
      of Jakarta properties
      Overall rating:

      8.9

      Excellent
      1,990 reviews
      Cleanliness
      9.1
      Facilities
      9.1
      Location
      8.7
      Read all reviews >
      What travelers say they love:
      Since i eat Satoo, i willing to stay at the hotel.
      lalitaiswari from Indonesia
      Family with young children
      More about Shangri-La Jakarta

      More about Shangri-La Jakarta

      Shangri-La Jakarta

      Take advantage of the many attractions Jakarta has to offer with a stay at Shangri-La Jakarta.
      Shangri-La Jakarta offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Jakarta.
      If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
      For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
      Each guestroom at Shangri-La Jakarta is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Shangri-La Jakarta include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
      The hotel also offers bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. For sophisticated relaxation, be sure to visit the executive lounge.


      Dining and things to do

      Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Shangri-La Jakarta. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar and nightclub can be as fun as a night out with your travel companions.
      Shangri-La Jakarta offers an excellent variety of recreational facilities. Finish your vacation days right by dropping in at the massage, hot tub, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
      Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Water sports are incredibly convenient with water park provided by Shangri-La Jakarta. Have some easy fun without traveling far, while playing tennis court at Shangri-La Jakarta. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


      Around the property

      Shangri-La Jakarta provides an excellent base for exploring the sights of Jakarta in-depth. The best way to remember your time in Jakarta is with a nice gift at Grand Indonesia Mall located about 890 m away.


      Reasons to stay here

      Guests who stayed here rated the facilities above 98% of other accommodations in the city.
      Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 99% of the city's accommodation.
      It's hard to beat the room comfort here, which is rated higher than 99% of other accommodations in Jakarta.

      Show more
      Amenities and facilities
      Exceptional
      Facilities

      9.1

      Most talked about facilities

      Breakfast

      48 mentions

      Swimming Pool

      41 mentions

      Food & Dining

      33 mentions

      Housekeeping

      32 mentions

      Languages spoken

      • English
      • Chinese [Mandarin]
      • Indonesian
      • Japanese

      Accessibility

      • Wheelchair accessible

      Internet access

      • Free Wi-Fi in all rooms!
      • Internet [LAN]
      • Internet services
      • Wi-Fi in public areas

      Things to do, ways to relax

      • Billiards
      • Fitness center
      • Garden
      • Hot tub
      • Massage
      • Nightclub
      • On-site entertainment
      • Sauna
      • Spa
      • Steamroom
      • Swimming pool [outdoor]
      • Tennis court
      • Ticket services
      • Tours
      • Water park
      • Water sports (non-motorized)

      Cleanliness and safety

      • Anti-viral cleaning products
      • Body thermometer
      • Breakfast in room
      • Breakfast takeaway service
      • Cashless payment service
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • Doctor/nurse on call
      • Face coverings on staff
      • First aid kit
      • Free face masks
      • Guest rooms seal after sanitization
      • Hand sanitizer
      • Hot water linen and laundry washing
      • Hygiene certification
      • Individually-wrapped food options
      • Physical distancing of at least 1 meter
      • Protective screens in common areas
      • Room sanitization opt-out available
      • Rooms sanitized between stays
      • Safe dining setup
      • Sanitized kitchen and tableware items
      • Shared stationery removed
      • Staff trained in safety protocol
      • Sterilizing equipment
      • Temperature check for guests and staff

      Dining, drinking, and snacking

      • Alternative meal arrangement
      • Bar
      • Coffee shop
      • Happy hour
      • Poolside bar
      • Restaurants
      • Room service [24-hour]

      Services and conveniences

      • Air conditioning in public area
      • Cash withdrawal
      • Concierge
      • Contactless check-in/out
      • Currency exchange
      • Daily housekeeping
      • Doorman
      • Dry cleaning
      • Elevator
      • Facilities for disabled guests
      • Food delivery
      • Grooming service
      • Infirmary
      • Invoice provided
      • Ironing service
      • Laundry service
      • Luggage storage
      • Meeting/banquet facilities
      • Safety deposit boxes
      • Salon
      • Shops
      • Smoking area
      • Terrace

      For the kids

      • Kids meal
      • Playground
      • Swimming pool [kids]

      Land sports

      • Golf course (within 3 km)

      Access

      • CCTV in common areas
      • CCTV outside property
      • Check-in/out [express]
      • Check-in/out [private]
      • Check-in [24-hour]
      • Fire extinguisher
      • Front desk [24-hour]
      • Non-smoking rooms
      • Pets allowed
      • Safety/security feature
      • Security [24-hour]
      • Smoke alarms
      • Soundproof rooms

      Getting around

      • Airport transfer
      • Bicycle parking
      • Car park [free of charge]
      • Car park [nearby]
      • Car park [on-site]
      • Rental car
      • Taxi service
      • Valet parking

      Available in all rooms

      • Air conditioning
      • Alarm clock
      • Bathrobes
      • Bathroom phone
      • Bathtub
      • Bathtub grab bar
      • Blackout curtains
      • Braille and tactile signage
      • Carpeting
      • Closet
      • Coffee/tea maker
      • Complimentary tea
      • Desk
      • Fire extinguisher
      • First aid kit
      • Free bottled water
      • Free instant coffee
      • Hair dryer
      • High floor
      • In-room safe box
      • Internet access – LAN
      • Internet access – wireless
      • Ironing facilities
      • LAN Internet in room [free]
      • Laptop workspace
      • Linens
      • Locker
      • Mini bar
      • Mirror
      • Non-smoking
      • Satellite/cable channels
      • Scale
      • Seating area
      • Separate shower/bathtub
      • Shoeshine kit
      • Shower
      • Slippers
      • Smoke detector
      • Smoking allowed
      • Soundproofing
      • Telephone
      • Toiletries
      • Towels
      • Wake-up service
      • Wi-Fi [free]
      Food and dining
      Breakfast options
      • American
      • Asian
      • Continental
      • Buffet
      Restaurants on site

      Jia

      • Cuisine: Chinese
      • Menu: Buffet

      SATOO

      • Cuisine: Asian, Chinese, Indian
      • Menu: Buffet, A-la-carte

      Nishimura

      • Cuisine: Japanese
      • Menu: Buffet

      Rosso

      • Cuisine: Italian
      • Menu: Buffet, A-la-carte

      B.A.T.S.

      • Cuisine: American, International
      • Menu: Buffet
      Location
      Kota BNI, Jl. Jend. Sudirman Kav. 1, Sudirman, Jakarta, Indonesia, 10220
      Excellent
      Location

      8.7

      Airports

      • Halim Perdanakusuma International Airport (HLP)
        10.2 km 33 min drive
      • Soekarno-Hatta International Airport (CGK)
        20.1 km 41 min drive

      Public transportation

      • Karet Railway Station
        320 m 7 min walk
      • Stasiun BNI City
        350 m

      Hospital or clinic

      • Dental Asthetic
        370 m

      Shopping

      • Grand Indonesia Mall
        900 m

      Convenience store

      • Indomaret
        510 m 3 min drive

      Cash withdrawal

      • ATM on-site
      What's nearby

      Popular landmarks

      • Grand Indonesia Mall
        900 m
      • National Museum
        3.0 km
      • Gambir Train Station Building
        3.2 km
      • National Monument (MONAS)
        3.3 km
      • Jakarta Cathedral
        4.1 km
      • Museum Bank Indonesia
        7.3 km
      • Jakarta Old Town
        7.7 km
      • Ancol Dreamland
        8.9 km
      • Istiqlal Mosque
        11.2 km
      • Beautiful Indonesia in Miniature Park
        16.3 km

      Nearby landmarks

      • Wisma 46 Kota BNI
        220 m
      • LSPR Jakarta
        310 m
      • Karet Railway Station
        320 m
      • Stasiun BNI City
        350 m
      • Dental Asthetic
        370 m
      • Dukuh Atas Skatepark
        480 m
      • Sudirman Railway Station
        500 m
      • Dukuh Atas
        510 m
      • RPTRA Bonti
        570 m
      • UOB Plaza Thamrin
        590 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Property policies
      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-1 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 2-10 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 11 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • Children under 6 years old will receive breakfast free of charge.
      • Children 6-12 years old will be charged 50% of the adult price for breakfast.
      • There is an additional meal charge for children. Please contact the property directly for more information.
      • When booking more than 5 rooms, different policies and additional supplements may apply.
      Some helpful facts

      Check-in/Check-out

      • Check-in from14:00
      • Check-out until14:00

      Getting around

      • Airport transfer fee852500 IDR

      Extras

      • Breakfast charge (unless included in room price)304920 IDR

      The property

      • Number of floors32
      • Number of rooms 661
      Property announcements

      The health and well-being of our guests and staff are our top priority. The Royal Garden does not participate in Designated Quarantine Hotel Scheme. We do not accept any guests who are required for compulsory quarantine; living in the building under restriction-testing declaration; have visited other countries/territories in the past 7 days before the arrival date; and guests using the Return2hk Scheme. Thank you and we look forward to seeing you soon!

      Reviews of Shangri-La Jakarta from real guests

      Provided by verified guests of Agoda
      8.9
      /
      10
      Cleanliness9.1
      Facilities9.1
      Location8.7
      Room comfort and quality8.7
      Service9.1
      Value for money8.4
      High score for Jakarta
      Rating
      9+ Exceptional (360)
      8-9 Excellent (141)
      7-8 Very Good (140)
      6-7 Good (28)
      <6 Below Expectation (33)
      Time of the year
      Mar - May (153)
      Jun - Aug (140)
      Sep - Nov (175)
      Dec - Feb (234)
      All guests (1,334)
      All room types
      All languages

      Show reviews that mention 

      Showing 702 verified guest comments
      12345
      8.7
      Excellent
      mario from Italy
      Business traveler
      Stayed 7 nights in October 2011

      Always the best!”

      food and restaurants

      the elegant and stylish rooms come with full air conditioning, as well as floor-to-ceiling windows overlooking the city. fitted with carpeted flooring, each is equipped with a cable/satellite tv and minibar. surrounded by landscaped gardens, the luxurious shangri-la hotel, jakarta offers an outdoor pool, 9-hole standard golf course and a pampering spa. award-winning restaurants and free in-room internet are also in place. shangri-la hotel, jakarta is 2 km from jakarta's national monument. it is 22 km from the soekarno hatta airport. guests who drive can enjoy free parking. the hotel's spa features a relaxing menu of massage therapies, as well as a sauna and jacuzzi facilities. guests may exercise at the fitness centre or play a game of tennis. shangri-la also provides 24-hour room service and reception. italian, american and asian cuisines are served at the various restaurants. nandaman features japanese dishes and chinese food is available at shang palace. drinks can be enjoyed at the hotel's 3 lounges and bars

      Reviewed November 01, 2011

      See room deals

      10.0
      Exceptional
      Steven from Australia
      Business traveler
      Stayed 4 nights in November 2010

      Great Hotel, very nice rooms and the bar is good”

      self contained - you can eat and drink and have a good time without leaving the hotel
      would be nice to order a meal all day by the pool

      I stayed at Shangri-la Jakarta at the same time as Prisdent Obama (Nov 2010) - althoguh a little Inconvenient - the staff were great, no major issues. The Satoo restaurant overlooking the pool is a world class feast of food from different regions, from tandoori chicken to Italian pasta. The "Bar At The Shangri-la" (BATS) is a thrive of activity with live music and good food seven nights week. BATS is a regular Ex-pat bar well known to those weho live in Jakarta. The pool and gym is great and so is a in-house massage - either in the health spa or in your room. Price was pretty good for a relaxing massage. I travel alot and think this is one of my favourite Hotels.

      Reviewed November 22, 2010

      See room deals

      9.3
      Exceptional
      Louise from Ireland
      Couple
      Stayed 1 night in May 2015

      A lovely weekend at the Shangri La”

      Staff, Room & Food

      We live in Jakarta but we decided to give ourselves a treat & went to stay in the Shangri-La for a night. We paid for the Deluxe room. breakfast was not included. When we got to the hotel, we were told that breakfast would be an additional $30 each so we decided to upgrade to the Horizon Club room. This gave us both free breakfast, a nicer room & access to the lounge all day, with a cocktails in the evening between 17.00-20.00. This also means that you can have late check-out until 16.00 on the day of your departure. This worked out very well for us because we wanted to use the pool before we left the next day. The staff were amazing from the moment we arrived at the hotel. They are very good at their jobs & could not be any more friendly. The pool and gym areas are lovely. The breakfast was fantastic. There is a very wide selection available. In the middle of breakfast we were approached by a member of staff to tell us that only one of our breakfasts was included in the price of our room & that we would have to pay for the other one separately. We had to explain to him that we had upgraded the room etc. This annoyed me because I feel like he should have checked at reception first, however, this was only a small problem in an otherwise great experience.

      Reviewed May 05, 2015

      See room deals

      9.3
      Exceptional
      Milagros from United States
      Couple
      Stayed 1 night in December 2011

      Comfrotable, luxurious but impersonal”

      Excellent service, comfortable, 5-star rooms and courteous staff

      shangri la delivered its standard 5-star service. the lobby is beautfiul with amazingly intricate flower arrangements, multiple restaurants to satisfy every mood, etc. we stayed on new year's eve (2011) and the place was fully booked. despite being full, the place was not crowded. we did not want to join the new year's eve party (1.7 million ruphias) because we felt it would be crowded and loud (and it was). but we were able to have a lovely, romantic dinner in our room courtesy of room service. there is very little one can find wrong with shangri la. perhaps what stood out the most for us was that since it has very high security, the staff in charge of monitoring the entrance of guests are impersonal and it can get old (and annoying) when one steps for one second outside and then is forced to go through the x-ray machine and put one's bags and handbag through the x-ray machine even though all the staff saw us stepping outside to say goodbye to a friend. the breakfast buffet was impressive but very impersonal. because the hotel was fully booked, they set up the largest ballroom as the venue for breakfast on new year's morning. it was so big one had difficulty finding things, but there were plenty of staff to direct us to what we needed. in short, if you want perfect 5-star service delivered professionally (read that impersonally), this is the right place for you. but if you enjoy things a bit more laid back and interacting with friendly and warm staff, you won't find that there. btw, we have stayed in many 5-star hotels. but this one felt "stiffer" than most. it may be the security issue, but somehow the place lacked "soul."

      Reviewed January 04, 2012

      See room deals

      10.0
      Exceptional
      Endro from Indonesia
      Couple
      Stayed 2 nights in July 2016

      EXCELLENT”

      It was a very nice experience to stay at Shangri-la Jakarta. I could do check-in before 14.00 and was handled by a very nice front-officer, Eifel, who offered a great deal of upgrade-promotion so my room was moved to higher floor and got breakfast. The room itself was very comfy and spacious. The facilities are great like the Horizon Club where I had my private and serene breakfast and also the pool that has a Bali-like feeling. For travelers and businessmen, this hotel is so strategic to office districts and shopping malls. Totally recommended and will be glad to stay again in the future time.

      Reviewed July 18, 2016

      See room deals

      9.3
      Exceptional
      ANDREW from Australia
      Solo traveler
      Stayed 2 nights in May 2009

      Shang - Jakarta”

      friendly , attentive staff, great buffets and restaurants
      city view from hotel window over the poorer areas of Jakarta

      People make experiences, and at the Shangri-la hotel Jakarta the employees are extremely friendly, attentive and made the experience all the more enjoyable. The hotel has very good restaurants which are good value for money and it is central to the business district. The pool area is somewhat crowded on the weekends , as is the buffets, however the experience was positive.

      Reviewed May 25, 2009

      See room deals

      9.7
      Exceptional
      M from Malaysia
      Solo traveler
      Stayed 3 nights in January 2011

      Great hotel”

      Great service

      My stay at the Shangri-la Jakarta was a very plesant one. Not only are the staff very service oriented but facilities within the hotel were magnificent. I was given the option to upgrade to the Horizon Club floor, which had a private and relaxing lounge at the 23rd floor. The food at the restaurants were also good - buffet had a good spread, but ala carte service could have been faster. Unfortunately, during my stay the Shang Palace restaurant was closed but the disappoinment was overcome with a great atmosphere at the BATS bar which had fantastic live bands.

      Reviewed January 29, 2011

      See room deals

      9.2
      Exceptional
      Nariswari from Indonesia
      Family with teens
      One-Bedroom Suite
      Stayed 1 night in December 2020

      Safe Staycation during Pandemic Holiday”

      Shangri-la Jakarta did their health protocol at their best during my stay. But I got a bit disappointed during my experience to book the rooms at first, because of their slow response and unclear reply. Also, I think some staffs are giving false information regarding the lounge & restaurant opening hours during PSBB period, which made me and my cousin couldn't really enjoy the evening dine and drink well. But overall, it is safe for the elders and the kids.

      Reviewed December 30, 2020

      See room deals

      Dear Nariswari, Thank you for sharing your review. I am very pleased to know that our health protocols and overall services have made your stay a pleasant one. Please accept my sincere apology if your booking experience did not meet your expectation. We always strive to maintain our quality and your feedback is surely valuable for our improvement. Rest assured that we will share them with related departments for consideration and further actions. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

      Responded January 28, 2021
      Shangri-La Jakarta
      9.0
      Exceptional
      Glen from United Kingdom
      Solo traveler
      Stayed 2 nights in June 2012

      As always perfect ”

      Great bar located in the hotel

      I’m a big traveler for work across Asia and in most cases I always try to stay in a Shangri-la hotel if possible. On this particular trip I was away with a few Expat friends on a golf weekend. As normal the hotel room was great whilst the grounds/service and so was also excellent. In my experience this Shangri-la hotel is very well run and located in a great part of town.

      Reviewed November 19, 2012

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      10.0
      Exceptional
      Veronica from Indonesia
      Family with young children
      Stayed 2 nights in December 2017

      The best room ever!”

      We booked one bedroom suite for two nights and got upgraded to 30th floor. The view was really nice and it has its own balcony and seating area outside. The room was spectacular, excellent! It was really really spacious with living room and dining room, the design was classic and fancy. It was my daughter's birthday as well and she loved the hotel and room so much she didn't want to leave the room! Breakfast was super, with lots of choices from Indonesian, Chinese, Western, Indian, Japanese. Lovely garden and pool as well! Thank you, Shangri-la! We definitely coming back and recommend you to our friends and family.

      Reviewed December 12, 2017

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      Dear Veronica, Thank you for sharing your review and for celebrating your family’s special occasion with us. I am delighted to know that you like the design of our newly renovated rooms and that you had a memorable stay with us. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards Hans Gfrei Resident Manager

      Responded January 04, 2018
      Shangri-La Jakarta
      8.7
      Excellent
      YOKE from Malaysia
      Family with teens
      Stayed 2 nights in January 2014

      Nice stays in this hotel.”

      Comfortable, nice looks and luxury.

      Very comfort when stayed in Shangri-la Hotel. It gives me a unforgetable memories which is the city view of Jakarta. The hotel staff arranged me to 29th floor,that's can see all of the city in Jakarta. Althrough the location is not so convenience,but the hotel can gives you a comfort' rest.

      Reviewed February 09, 2014

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      9.7
      Exceptional
      Gary from United Kingdom
      Business traveler
      Stayed 2 nights in October 2012

      Great located 5 star hotel in Jakarta”

      plenty :)

      Perefectly situated 5 star hotel, + all facilities pool gym spa massage, many spoilt choices of restaurants bars, I didnt venture out, as all was within the hotel itself, managemment and staff are the best you will find, just be aware of dodgy taxis from the airport, do not take white horse premium cab, I left my mobile on the back seat, and the driver claimed it, but denied it, anyhow long story, beware!! take silver bird or blue bird only, they are very reputable, and the hotel also advised to only take these taxis also, lesson learned you wont regret booking the Shangri La Jkta, get away from the busy congestion of jkta traffic :)

      Reviewed October 10, 2012

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      9.6
      Exceptional
      Vitri from Singapore
      Couple
      Deluxe Room Twin
      Stayed 1 night in December 2019

      Our hotel choice in Jakarta”

      We have always chose to stay in Shangri-La whenever we came to Jakarta. The staffs are friendly, helpful and wonderful. The room is clean and comfortable. The facilities are very hood and well maintained. It was another great stay with Shangri-La.

      Reviewed December 19, 2019

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      9.2
      Exceptional
      Jon from Norway
      Solo traveler
      Stayed 2 nights in October 2016

      As brilliant as Shangri La always is”

      Genuine excellent service and excellent facilities is my expectations when staying at a Shangri la. Jakarta does not disappoint, the room was recently nicely refurnished and very clean and well equipped. The food and beverage was of excellent quality and in particular the breakfast buffet impresses.

      Reviewed November 04, 2016

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      9.2
      Exceptional
      Hock from Malaysia
      Business traveler
      Stayed 2 nights in January 2018

      Excellent For Business Travellers”

      Had a very comfortable stay at The Shangri la, Jakarta. Its Executive Lounge on the 23rd Floor was was well managed and the staff very attentive and responsible. I hosted a couple of my business partners for cocktails and the ambience at the lounge was great for business discussions and entertainment.

      Reviewed February 01, 2018

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      Dear Hock, Thank you for giving us an excellent review. I am delighted to now that you had a comfortable stay. It is a pleasure to have you as our guest and we look forward to welcoming you back to our hotel. With Best Regards, Andrew den Oudsten General Manager

      Responded February 27, 2018
      Shangri-La Jakarta
      10.0
      Exceptional
      Pierfrancesco from Italy
      Solo traveler
      Stayed 4 nights in November 2016

      Excellent Hotel”

      I had a fantastic stay at the Shangri-la in Jakarta. Excellent location, great facilities, and personnel that did everything to make me feel welcome. I will be back for sure next time I will go to beautiful Indonesia

      Reviewed November 24, 2016

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      8.3
      Excellent
      liat from Netherlands
      Family with young children
      Stayed 1 night in December 2012

      Exclusive business hotel perfect for families”

      Good service, pleasant atmosphere and excellent facilities for business, private and family outing.

      Horizon offers a very pleasant service while checking-in on a separate floor, the receptionists were very friendly. The rooms are spacious and well equipped, suitable for staying together with 3 grandchildren. We had a reservation for the buffet on New Year's Eve which was abundant and good. We entered the new year 2013 in the lobby with other guests under festive and joyful conditions. The next day we had breakfast in a very big ballroom but i understood that we could have had breakfast at the Horizon Club. We were not informed clearly about this and we would prefer having breakfast on a separate floor because the ballroom was quite massive and unpersonal. The pool was a very good playground for the children with a nice garden and plenty activities were organised like ponyriding,playing soccer, a sort of animal farm etc. Due to the full occupancy the pool bar was crowded and the waiting time for getting your food was very long. Anyhow we had a very pleasant stay and we would not mind to come back again to the Shangri-La hotel.

      Reviewed January 13, 2013

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      8.8
      Excellent
      DANIELE from Italy
      Business traveler
      Stayed 3 nights in October 2016

      Hotel Shangri-La Jakarta”

      Nice hotel in a crazy cmetropolitan city. Terrible traffic, incredible pollution and really noisy. The hotel is good (as usual Shangri-la hotel chain) and the service too. At the desk I was invited to upgrade my room for a small amount. In the upgrade I get the accesso to the executive room and of course to the breakfast service. Very nice service.

      Reviewed October 30, 2016

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      9.3
      Exceptional
      Raymond from Singapore
      Business traveler
      Stayed 1 night in May 2013

      Beautiful hotel with excellent customer service”

      luxurous room great customer service and good breakfast

      It was a very pleasant stay and it is definitely a hotel that I will go back to again. The customer service from the reception to the restaurants to the room service is excellent. The bed is comfortable and the room is clean. On the whole it is a hassle free peace of mind stay at the Shangri-La. Thanks for the hospitality!

      Reviewed November 28, 2013

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      10.0
      Exceptional
      rahmi from Indonesia
      Family with young children
      Deluxe Room Twin
      Stayed 1 night in December 2019

      Very nice and comfy staycation”

      We chose this hotel because this is one of recommended child friendly hotel. My kids was very satisfied playing in the water park and playground. Though one of my kid had accident during her time playing in water park (and I was panic), but the staffs was very helpful and bring my kid to the clinic. The food also very delicious. Will surely bring my family back to Shangri La

      Reviewed December 26, 2019

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