Shangri-la Hotel Jakarta

Kota BNI, Jl. Jend. Sudirman Kav. 1, Sudirman, Jakarta, Indonesia, 10220
Shangri-la Hotel Jakarta
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Deluxe  - Bed Shangri-la Hotel Jakarta
Swimming pool [kids] Shangri-la Hotel Jakarta
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8.8
Excellent
/10
(1801 reviews)See what guests said
See map
8.6
Excellent
Location rating score
Excellent location - 120 meters from city center
Parking
FREE
  • Plaza Indonesia1.12 km
  • National Museum2.96 km
  • National Monument3.23 km
  • Istiqlal Mosque3.92 km
  • Central Park Mall4.18 km
  • Jakarta History Museum7.54 km
  • Dunia Fantasi Theme Park (Ancol)8.91 km
  • Baywalk Pluit Mall10.74 km
  • Waterbom Jakarta12.54 km
  • Taman Mini Indonesia Indah13.97 km
  • Highlights and ratings

    5-star Hotel
    Free Wi-Fi

    Don't miss out!

    39 travelers are looking at this property right now | 3 travelers have booked today.

    "We love the property and the breakfast!!"
    Curtis - July 1, 2018
    Exceptional reputation
    Recommended by 95% of guests
    Fantastic breakfast
    93% positive mentions
    Exceptional cleanliness
    9.1 rating for cleanliness
    Exceptional facilities on premise
    9.1 facilities on premise
    • 350 meters to public transportation

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Sauna

    Value for money8.3
    Location rating8.6
    Nearest airportHalim Perdanakusuma International Airport (HLP)
    Distance to airport10.2 km

    Rooms available at Shangri-la Hotel Jakarta

    8.7
    Excellent
    Room comfort & quality
    1 bedroom Suite
    1 bedroom Suite
    ...
    • Room size: 88 m²/947 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Horizon Club
    Horizon Club
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 68 m²/732 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    One-Bedroom Suite Privilege
    One-Bedroom Suite Privilege
    ...
    • Room size: 88 m²/947 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Executive
    Executive
    ...
    • Room size: 43 m²/463 ft²
    • City view
    Enter dates to see prices
    Single One Bedroom
    Single One Bedroom
    ...
      Enter dates to see prices
      SUITE ONE BEDROOM 2 OCCUPANCY
      SUITE ONE BEDROOM 2 OCCUPANCY
      ...
        Enter dates to see prices
        SINGLE HORIZON CLUB ROOM
        SINGLE HORIZON CLUB ROOM
        ...
          Enter dates to see prices
          Single Deluxe
          Single Deluxe
          ...
            Enter dates to see prices

            What people love about Shangri-la Hotel Jakarta

            • 10.0
              Exceptional

              "Been stayed here a number of time and yet still one of the best place in town."

              Budi

              |

              May 25, 2018

            • 9.6
              Exceptional
              Staff 

              "Amazing staff performance, fantastic facilities, luxury at its best."

              Jean-Marie

              |

              December 3, 2018

            • 10.0
              Exceptional
              Staff 

              "The staff was truly amazing to summarise a great guest experience."

              Ramanathan

              |

              November 18, 2017

            Property ranking|Compared to 9,159 Jakarta properties
            See all rankings
            Service score
            9.1/10
            Cleanliness score
            9.1/10
            Room comfort score
            8.7/10
            Overall score
            8.8/10
            Better than
            99
            %
            of Jakarta properties
            Better than
            99
            %
            of Jakarta properties
            Better than
            99
            %
            of Jakarta properties
            Better than
            99
            %
            of Jakarta properties
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            More about Shangri-la Hotel Jakarta

            More about Shangri-la Hotel Jakarta

            10.0
            Exceptional

            "The horizon lounge gives easy checkin, canopies and drinks i..."

            Tracy

            |

            April 16, 2018

            Description

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            Most talked about facilities

            Breakfast
            48 mentions
            Swimming Pool
            41 mentions
            Food & Dining
            33 mentions
            Housekeeping
            32 mentions

            What they offer

            10.0
            Exceptional
            Cleanliness

            "Room ambience, cleanliness, food quality and services always..."

            Budi

            |

            May 25, 2018

            View all reviews
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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            Food and dining

            Restaurants on site

            Jia
            Cuisine:Chinese
            Menu:Buffet
            SATOO
            Cuisine:Asian, Chinese, Indian
            Menu:Buffet, A-la-carte
            Nishimura
            Cuisine:Japanese
            Menu:Buffet
            Rosso
            Cuisine:Italian
            Menu:Buffet, A-la-carte
            B.A.T.S.
            Cuisine:American, International
            Menu:Buffet

            Nearby restaurants

            Indonesian cuisine
            Indonesian cuisine
            Bengawan
            1.3 km Indonesian, International, Mexican
            Huize Trivelli
            2.0 km Indonesian, International
            Hermitage Lounge
            2.1 km Indonesian
            American cuisine
            American cuisine
            B.A.T.S.
            90 m American, Bar, Pub
            SKYLOFT Restaurant & Lounge
            260 m American, Asian, Bar
            Sizzler
            440 m American, European
            Asian cuisine
            Asian cuisine
            Satoo
            100 m Asian, Chinese, European
            Bebek Goreng Nasi Liwet Rendy
            190 m Asian, Indonesian
            Saraso Padang Peranakan Cuisine
            290 m Asian, Indonesian

            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            Property's guest policies

            Show less

            Some helpful facts

            Show less

            Reviews of Shangri-la Hotel Jakarta from real guests

            Overall rating
            8.8
            Excellent
            From 1801 reviews
            Provided by verified guests of
            Agoda Reviews (1105)Booking.com Reviews (696)
            Rating via Agoda8.8
            /
            10
            Cleanliness9.1
            Facilities9.1
            Location8.6
            Room comfort and quality8.7
            Service9.1
            Value for money8.3
            High score for Jakarta
            Rating
            9+ Exceptional (295)
            8-9 Excellent (133)
            7-8 Very Good (129)
            6-7 Good (24)
            <6 Below Expectation (30)
            Time of the year
            Mar - May (130)
            Jun - Aug (132)
            Sep - Nov (156)
            Dec - Feb (193)
            All guests (1105)
            All room types
            All languages

            Show reviews that mention 

            Showing 611 verified guest comments
            12345
            9.6
            Exceptional
            Shania from Indonesia
            Family with young children
            Deluxe
            Stayed 1 night in June 2019

            Love our stay!”

            We stayed here with our 2 yo son celebrating his bday lunch at satoo then had a 1 night staycation. Our stay was superb! We really enjoy everything. Had a great lunch at satoo and service was cool. Upgraded our room to horizon. Great swimming pool. Tried the japanese resto for dinner. Breakfast has a lot of variety too. We really enjoy our stay there.

            Reviewed July 05, 2019
            8.0
            Excellent
            Julie from Malaysia
            Business traveler
            Deluxe
            Stayed 1 night in May 2019

            Like the stay”

            Every month business trip to Jakarta, like to stay this hotel. Good location, clean and confortable stay

            Reviewed July 05, 2019
            8.0
            Excellent
            SEE from Malaysia
            Solo traveler
            Deluxe
            Stayed 1 night in January 2019

            Gold but Old”

            Excellent service as usual but the facilities are a bit run down and the price was very expensive. Stayed at another 5 stars hotel the day before with similar service (at Mega Kuningan) and the price is 20-30% cheaper.

            Reviewed January 29, 2019
            8.4
            Excellent
            Dini from Singapore
            Family with young children
            Horizon Club
            Stayed 2 nights in August 2018

            Luxury”

            The Shangrila pool is a winner and compensates for any complaints we may have. The rooms are also fantastically luxurious. It's just a bit of a walk to the mall up the road, but I guess Jakarta mall-crawlers don't walk!

            Reviewed December 15, 2018
            10.0
            Exceptional
            holy from Indonesia
            Family with young children
            Deluxe
            Stayed 1 night in June 2019

            perfect”

            perfecto ... but i think in room dining price is too expensive compare to other hotels in same category level.

            Reviewed June 18, 2019
            10.0
            Exceptional
            endy from Indonesia
            Family with young children
            Deluxe
            Stayed 2 nights in June 2019

            Goid hotel”

            Everything good

            Reviewed June 07, 2019
            8.8
            Excellent
            Samuel from Singapore
            Business traveler
            Deluxe
            Stayed 1 night in May 2019

            All in one place”

            From event venues to restaurant, this hotel has something for everyone. Strategically located near malls and business centre, and the customer service is impeccable.

            Reviewed May 28, 2019
            8.8
            Excellent
            STEFANNIE from Indonesia
            Family with young children
            Horizon Club
            Stayed 1 night in April 2018

            Lovely stay ”

            We had a really great time. The breakfast was awesome! The japanese restaurant is delicious - A MUST TRY! The Jia restaurant was good but it took too long to get our food out. We did enjoy the horizon club - but if we can make a suggestions. Please consider to put a little children play area anywhere near the club coz not all parents have nannies. As the there is a specific hours that children cannot join in. But there’s a free flow alcohol beverages. there are several accidents 1. My son fell got thrown out of the slide at the children waterplay area (at the right hand corner) because the water flow was too fast and hit his waist to the rough ground- nothing serious but enough to make him stop sliding. 2. my son’s friend. He fell and cut his chin at the children water play area. The staff called out an emergency doctor to get his chin stitched (it was paid by the parents of the boy). Earlier that day I saw a man was arguing with your staff when he cannot go up and accompany his child to go up and down the slide. May be Consider changing the rough ground. And slowing down the waterflow. Or may be the whole thing so it can be use for adults as well (the area is very slippery some young children might not have the balance to play by themselves - and needed adult supervision to get up and down the slide).

            Reviewed May 21, 2018
            9.2
            Exceptional
            joy from Indonesia
            Family with young children
            Deluxe
            Stayed 1 night in January 2018

            1 night with the kids”

            Spent a night here with the kids. Nice hotel, lovely room and clean. Great breakfast with plenty of choice. Great Executive lounge access with plenty of finger foods and drinks. Kids love the splash pool, park to run around, fish pond, horse riding (the only negative feedback is the horse so skinny.. )

            Reviewed May 18, 2018

            Dear Joy, Thank you for sharing us your review. I am glad to know that our room, food quality and food selections at SATOO Restaurant, Horizon Club Lounge service, swimming pool and aqua playground have made your stay a memorable one. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

            Responded August 20, 2018
            Shangri-la Hotel Jakarta
            8.0
            Excellent
            Ardityo from Indonesia
            Family with young children
            Horizon Club
            Stayed 1 night in May 2018

            Friendly staff, excellent swimming pool, great hotel...”

            I stayed with my family, my wife and 3 children....I booked a Horizon club room, and when I checked in, I was offered an upgrade to a suite with extra $$....The suite room was great, the staff, breakfast and swimming pool also excellent......especially if you have little children, there are many activities in the morning.......the evening cocktails in the Horizon Club also great....the only disappointment was when I booked a Horizon Club room there was a benefit of late check out until 4 pm, but when I asked for a late check out they only give us until 1 pm...I don't know if it is because I upgrade the Horizon Club room to a Suite room or the staff did not understand or pretend to not understand the benefit of the Horizon Club...also another let down when they agree for the late check out until 1 pm, the wi-fi was disconnected at 12 pm....

            Reviewed May 12, 2018
            10.0
            Exceptional
            Lace from Philippines
            Family with young children
            Deluxe Room
            Stayed 2 nights in March 2018

            Friendly staff and well maintained facilities”

            We stayed for a long weekend easter vacation and we loved every single bit of the hotel. it is very clean, fast service, helpful and friendly staff and the location is nearby shopping malls. We will definitely return again here!

            Reviewed April 22, 2018

            Dear Lace, Thank you for sharing us your review. I am glad to know that our cleanliness, service, colleagues and location have made your stay a memorable one. It is great to learn that you will be back, my team and I look forward to welcoming you back on your next visit. With Best Regards, Andrew den Oudsten General Manager

            Responded August 20, 2018
            Shangri-la Hotel Jakarta
            8.0
            Excellent
            Wan from Indonesia
            Family with young children
            Horizon Club
            Stayed 2 nights in December 2017

            Short escape for the weekend”

            Complimentary New Year Eve's events at Lobby Lounge was excellent for all hotel guests. We enjoy the entertainment until the final count down. Overall, we satisfied the services during our stay. Breakfast was good although we experienced a long queue at Satoo. Rooms were clean, free wifi speed was fair, access to horizon club lounge, free parking, and kids enjoyed the swimming pool.

            Reviewed January 02, 2018

            Dear Wan, Thank you for giving us an excellent review. We look forward to welcoming you back at our hotel. With Best Regards, Andrew den Oudsten General Manager

            Responded February 27, 2018
            Shangri-la Hotel Jakarta
            9.2
            Exceptional
            Huw from Australia
            Business traveler
            Deluxe
            Stayed 6 nights in December 2017

            Oasis”

            It's a very good hotel, an oasis in a very demanding city. But, hey, it's still in Jakarta - great place in many ways, but USD170 a night and that at a heavy discount? Really? If you have the money to spend, great, if not there is better value to be found in Jakarta.

            Reviewed December 15, 2017

            Dear Huw, Thank you for sharing your review. I do hope that you had an enjoyable stay at our hotel. It is a pleasure to have you as our guest and we hope to be able to welcoming you back in the future. With Best Regards, Hans Gfrei Resident Manager

            Responded January 04, 2018
            Shangri-la Hotel Jakarta
            10.0
            Exceptional
            Aldrin from India
            Business traveler
            Deluxe
            Stayed 1 night in October 2017

            Excellent for business travel”

            Staff a well trained, polite and professional. This is a compliment not only to the staff, but more so to the management of this hotel. Food at the restaurants and room service is good. I found the quality of the buffet at Sato Rest on 19th Oct to be less in variety and prepared much in advance....so did not look fresh or appetizing. Perhaps you need to look into the presentation aspect. A/C in the lobby cafe was too cold on 18th and 19th Oct, and I request the waitress both days that air condition means the temperature must be comfortable and not too cold. Otherwise I had a very pleasant stay and will certainly return.

            Reviewed October 21, 2017

            Dear Aldrin, Thank you for sharing your review and I am pleased to know that you had a pleasant stay. We appreciate your feedback regarding the AC temperature at the Lobby Lounge and buffet selection at SATOO. Please rest assured that your feedback will be shared with the related departments for further consideration and improvement. We appreciate your recommendation and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

            Responded October 23, 2017
            Shangri-la Hotel Jakarta
            8.8
            Excellent
            Michelle from Indonesia
            Family with young children
            Horizon Club
            Stayed 1 night in September 2017

            More staff at pool area needed”

            We went to stay on a public holiday. The pool area was crowded and less staff in duty. Many kids fell due to slippery floors. Both of my kids fell as well. Should add more mat connecting the water play area to pool and the life guards just watched as the kids fell before my kids fell. This is very dangerous. This was the only thing that was disappointing, the rest of our stay was good. When my kid fell the staff finally took notice and had him check at the clincic.

            Reviewed September 03, 2017

            Dear Michelle, I am glad to know that you had an enjoyable stay at our hotel. However, I do regret that you had a slight disappointing experience due to the incident at the pool area. Please be assured that guests’ safety is our priority and your feedback is truly well noted and will be shared with the team to avoid the recurrence in the future. I apologize for the inconvenience you’ve experienced and my team and I sincerely hope to be able to welcoming you back with a better experience. With Best Regads, Andrew den Oudsten General Manager

            Responded September 06, 2017
            Shangri-la Hotel Jakarta
            10.0
            Exceptional
            Nurjehan from Singapore
            Horizon Club
            Stayed 2 nights in July 2017

            Excellent ! Keep it up Shangri-La”

            Excellent service by the staff especially at the reception and lobby with warm smile greeting and fast service . Great room - Horizon Club at the high floor and unexpected to receive a lovely chocolate birthday cake & birthday note at my room upon checkin in on 14th July 2017! It is our 2nd time stay here and we will be back here again in near future . Keep it up Shangri-La!

            Reviewed July 20, 2017
            10.0
            Exceptional
            Ida from Indonesia
            Couple
            Horizon Club
            Stayed 1 night in February 2017

            Classic Elegance”

            A classic beauty with modern touch. Staffs are great, friendly and helpful. Room is spacious, close to shopping mall such as Grand Indonesia and Plaza Indonesia. Facilities for children are also great, they have the mini horse rides, and kids menu at the buffet. Great for all kinds of guests...

            Reviewed May 16, 2017
            9.2
            Exceptional
            Sin from Malaysia
            Business traveler
            Deluxe
            Stayed 2 nights in March 2017

            Environment friendly and good hotel for business meeting with customer”

            Room is spacious and clean, receptionist are all very friendly with great smile whenever we check in, have some questions or check out. Hotel with great restaurants (Choice of Buffet, chinese restaurant and Cafe) to choose for. So far the top 5 list to stay in Jakarta whenever i have the chance to visit Jakarta again for business trip purposes.

            Reviewed April 05, 2017
            10.0
            Exceptional
            Pierfrancesco from Italy
            Solo traveler
            Deluxe
            Stayed 4 nights in November 2016

            Excellent Hotel”

            I had a fantastic stay at the Shangri-la in Jakarta. Excellent location, great facilities, and personnel that did everything to make me feel welcome. I will be back for sure next time I will go to beautiful Indonesia

            Reviewed November 24, 2016
            9.2
            Exceptional
            Jon from Norway
            Solo traveler
            Horizon Club
            Stayed 2 nights in October 2016

            As brilliant as Shangri La always is”

            Genuine excellent service and excellent facilities is my expectations when staying at a Shangri la. Jakarta does not disappoint, the room was recently nicely refurnished and very clean and well equipped. The food and beverage was of excellent quality and in particular the breakfast buffet impresses.

            Reviewed November 04, 2016
            12345
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            Shangri-la Hotel Jakarta
            |Excellent 8.8
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            • Excellent location
            • Plaza Indonesia
            • Karet Railway Station is within 0.32 km