Awesome 5 stars service”

From the moment i step into the hotel, to room service and restaurant, shangri-la had made me feel welcomed. the hotel also do a security scan of cars and guest with bags. though its a little bit of inconvenience but it made me feel much safer.

Great stay!”

I travel a lot and usually I do not write recommendations as I am too lazy. However, for every rule there is an exception and Shangri La in KL truly deserves it: My girlfriend and I stayed at the hotel for two days as it was her birthday. Everything was perfect, from the surprise cake for her, to the hotels help provided to me for wrapping gifts, to the executive club free cocktails, the tip-top room and the great breakfast. I reall thank the entire team!

Good”

We booked horizon club with complimentary afternoon tea and breakfast. Food are good and we enjoy the stay in the hotel. The only bad is the musky smell from the carpet i guess. Swimming pool is old and water is not very clean. Overall others are good.

Exceptional”

One of the best hotels i‘ve ever been

Beautiful room, large windows and comfy bed”

We really enjoyed our stay with a beautiful spacious room, large windows and nice bed. The staff had absolutely lovely service, and were super helpful... In fact, the only negative aspect was the room was a bit musty smelling - but it was honestly fine.

Only the best! ”

We booked this hotel for an anniversary stay after a work trip, and so glad we did! Upon arrival to our room, we were presented with an 'anniversary package', and came home that night to find rose petals scattered on our bed in the shape of a heart to mark the occasion. Aside from an easy check in, we were greeted with warmth and every service was catered for. The gym was outstanding, and has very modern weights machinery, a quiet room for stretching/boxing/TRX training, cardio machines, free weights, kettles, and enough benches to cater for 5/6 people. One of the best hotel gyms I've been to globally! On another note, the location was great and in close distance to Pavillion (shopping centre), restaurants and bars, and a fantastic breakfast buffet with everything you could possibly want - including ice cream! WOuld highly recommend, and will stay there next business trip also.

Exceptional”

Excellent staff

the best service experience”

best service experience and best facilities like shangrila

Top notch”

Excellent service from the front door, fast efficient check-in, clean, fresh room, comfortable bed and slept with out disturbance. Big verities of breakfast options and well presented fresh served food. No hassle check out and transport to airport. Totally recommended to all.

Not recommended ”

I didn’t enjoy my stay at the Shangri-La in KL that much for the below reasons: - Room was not really clean when I arrived. Cleaning service even left behind a used cleaning rag in the room. Room was clean the other days, though. - Hotel Pool was under maintenance for the whole four days I spent in KL. They have provided an alternative pool (outside the hotel premises) that didn’t come anywhere close to what they were promoting on Agoda or their own website - I have seen friendlier staff in other five star hotels in the region Positives: - Breakfast buffet was good and plentiful

Luxury Service Rest ”

We stayed in a suit with club lounge access great value for money, exceptional service from checkout through to check out, staff made us feel welcome. Quality of food at breakfast was best I have ever had in the many many hotels I have stayed in, alacarte breakfast offerings a rest stand out. We will be back 100%

It never disappoints. ”

Had a bit of trouble checking in as the staff could not find the room booked under Agoda (sorted eventually). Staff very patient and courteous. I appreciate that there were many helpful staff around who can assist. Love the spacious lay out and classic interior. It is a gorgeous hotel, actually. Room given was a corner room with amazing views of city. Cleanliness is a given and room, corridor, whole hotel smelt nice . Hotel is located smack in city, within 20 minutes slow stroll to KLCC and surrounded by good restaurants. Breakfast was good too, with the hotel giving a wide spread of dishes. Enjoyed walking around the garden and the maze in the compound. Definitely enjoyed the time away.

Brilliant”

Recommended by a friend who had stayed many years back. A great recommendation it turns out. Great Points: - lots of food options (great Japanese restaurant + bars) - friendly staff - brilliant live music in the main bar - simply brilliant pillows and bed comfort - central location

Exceptional”

Excellent customer service & room are nice too

Good location but housekeeping needs improvements.”

Had problems with room cleanliness, but staff listened and mitigated the concerns.

Great stay”

1. Staff were very friendly and helpful 2. Like that there were free shuttle to KLCC and Pavilion 3. Breakfast was good, there were a lot of varieties 4. Like the turn down service - when we come back to the room at the end of the day, the bed was made for bedtime

Super location great hotel”

If you are looking for a hotel to visit Kuala Lumpur. This is the one. Top location,you can walk to all the main attractions or malls. The hotelstaff is super helpfull,friendly and speak very good english. The rooms are very well equiped and insolated. You do not hear sound from the traffic,corridor or neighbours. The breakfast is good but very asian oriented. Would definately come back to Shangrila

Wonderful Hospitality and Experience”

I would like to pay tribute to the staff of Shangri-La Hotel, KL. From the moment you get down from your car till you get to your room, the staff has been extremely warm, friendly and has provided excellent customer experience. A special thanks especially to the Horizon Lounge staff, Ms Yune and the Horizon Lounge team for taking care of me and my young children during our stay. They know how to make your feel warm and welcome, by building rapport with us, as well as going the extra mile to ensure we are taken care off. My children enjoyed mixing and being around them and it felt like home to them. Thanks.

Nice location and good value”

Great location, walking distance to KLCC (the location of my conference). Breakfast got many choices. The only problem i had was with the staff during check in where i asked to pay for everything during check-in. And couple of days later, I found out that they forgot to bill it during my check in.

Love the Shang! ”

Great customer service! Hubby asked for a rose bouquet and rose petals on the bed and they were amazing. We could walk to the KLCC twin towers and mall for shopping and meals. Superb location. The massage was perfect at the spa and a special mention to Yanna who is the best therapist ever. I will definitely go back to the spa for her miraculous fingers!!