Shangri-La Hotel Kuala Lumpur
Shangri-La Hotel Kuala Lumpur
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8.4
Excellent

"Good location & good service."

Boon H.

|

March 8, 2018

Deluxe King Room - Guestroom Shangri-La Hotel Kuala Lumpur
Deluxe King Room - Guestroom
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Lobby Shangri-La Hotel Kuala Lumpur
Lobby
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Interior view Shangri-La Hotel Kuala Lumpur
Interior view
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Interior view Shangri-La Hotel Kuala Lumpur
Interior view
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See map Shangri-La Hotel Kuala Lumpur
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Excellent
Location
8.8
See all 6 photos Shangri-La Hotel Kuala Lumpur
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What guests are saying:
Very good for free mobile phone, it likes I have my buddy everywhere in KL.
Varong from Thailand
Solo traveler
Thank you so much for accommodating my request for our first wedding anniversary and wife birthday. We definitely had great experience
SHANGHWAN from Malaysia
Couple
Great room, excellent staff, amazing breakfast buffet!
Mohd from Malaysia
Family with young children
the reception staff is very friendly. i was hugging my son and queue for check in. the staff run to me and serve me to do the check in on another table. feel touching.
Aun from Malaysia
Family with young children
Excellent stay at the best hotel in KL!
Nazeem
Couple
Pros: good location, good size & clean room, excellent customer service, good breakfast buffet
henry from Philippines
Couple
Everything is wonderful: peaceful, good sevice, room, facilities and food.
PANADDA from Thailand
Couple
The hotel is accessible to everything. Breakfast was great! Staff are friendly and approachable especially Hiqmah in the horizon club lounge.
Ma from Philippines
Group
Upgraded to a deluxe room on 24th floor. Large spacious rooms with great views. We loved this hotel and couldn't fault the friendly service.
Jude from New Zealand
Couple

Shangri-La Hotel Kuala Lumpur

Excellent location
- Inside city center
- What's nearby?
Excellent
From 4509 reviewsSee what guests said
8.9
/
10
Exceptional cleanliness
9.2
Recommended by 93% of guests
Value for money8.6
Distance to city center0.1 Km
Location rating8.8
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.8 km
  • 320 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Kuala Lumpur

Room choices
9.1
Exceptional
Room comfort & quality
13 travelers are looking at this property right nowBook now before it's too late!
Premier Selection Suite King
Premier Selection Suite King
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
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Horizon Club Executive Twin Room
Horizon Club Executive Twin Room
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 single beds
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Executive Suite
Executive Suite
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 king bed
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Horizon Club Executive King with Breakfast
Horizon Club Executive King with Breakfast
...
  • Room size: 39 m²/420 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Twin Room
Executive Twin Room
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 single beds
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Horizon Club Premier Twin Room
Horizon Club Premier Twin Room
...
  • Room size: 42 m²/452 ft²
  • Shower and bathtub
  • 2 single beds
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Premier King Room
Premier King Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive King Room
Executive King Room
...
  • Room size: 39 m²/420 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Club Premier King Room
Horizon Club Premier King Room
...
  • Room size: 42 m²/452 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Premier Twin Room
Premier Twin Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Have a question for Shangri-La Hotel Kuala Lumpur?

What people love about the property

  • 10.0
    Exceptional

    "The staff are very friendly and helpful."

    Adrian

    |

    May 4, 2018

  • 8.4
    Excellent

    "Staff was polite and friendly"

    kaiping

    |

    October 24, 2016

  • 9.3
    Exceptional

    "Very happy with our stay."

    Damian

    |

    March 4, 2016

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More about Shangri-La Hotel Kuala Lumpur

More about Shangri-La Hotel Kuala Lumpur

10.0
Exceptional

"The staff are incredibly polite and professional."

Deborah

|

February 11, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Arthur's Bar and Grill
300 m American, Asian, Bar
Front Page Sports Bar & Grill
630 m American, Bar, Pub
The Burger Bar by Fatboy's Concepts
640 m American, Bar, Barbecue
Asian cuisine
Asian cuisine
Moghul Mahal Restaurant
60 m Asian, Halal, Indian
Lemon Garden Cafe
60 m Asian, Chinese, Gluten Free
Xin Cuisine
110 m Asian, Chinese
Chinese cuisine
Chinese cuisine
Si Chuan Dou Hau Restaurant
520 m Chinese
biba's, mandarin oriental
640 m Chinese
Yan's Restaurant
900 m Chinese

What they offer

10.0
Exceptional

"Great location, great facilities, friendly staff."

Antonio

|

January 3, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (4509)Booking.com Reviews (3206)
8.9
/
10
Cleanliness9.2
Facilities8.8
Location8.8
Room comfort and quality9.1
Service9.1
Value for money8.6
Provided by verified guests of Agoda
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All guests (4509)
All room types
Showing 3777 verified guest comments
12345
8.8
Excellent
Davin from Singapore
Business traveler
Executive King Room
Stayed 1 night in December 2018
Great hotel stay!”
Great hotel although it would have been nice to see more local dishes in the buffet spread
Reviewed December 12, 2018
8.0
Excellent
Rima from Malaysia
Couple
Deluxe King Room
Stayed 1 night in December 2018
Hassle”
Debit card are not acceptable for booking thru agoda. Have to personally call the hotel to get my booking done. The customer service agent named Anuar gave me a remark that my card was declined which i feel insulted. During my stay, one of the keycard was not functioning. The receptionist staff gave me that look as if I’m cheating and try to break in your hotel. Compared to your sister hotel, Traders KL, there’s so much to improve. I definitely will choose Traders than Shang in terms of friendliness of staff, welcoming & ambience.
Reviewed December 09, 2018
9.6
Exceptional
steven from Australia
Couple
Executive Suite
Stayed 4 nights in November 2018
Luxury Service Rest ”
We stayed in a suit with club lounge access great value for money, exceptional service from checkout through to check out, staff made us feel welcome. Quality of food at breakfast was best I have ever had in the many many hotels I have stayed in, alacarte breakfast offerings a rest stand out. We will be back 100%
Reviewed November 10, 2018
10.0
Exceptional
Carl from United Kingdom
Couple
Deluxe King Room
Stayed 2 nights in September 2018
Brilliant”
Recommended by a friend who had stayed many years back. A great recommendation it turns out. Great Points: - lots of food options (great Japanese restaurant + bars) - friendly staff - brilliant live music in the main bar - simply brilliant pillows and bed comfort - central location
Reviewed October 03, 2018
10.0
Exceptional
Assad from Australia
Family with young children
Executive
Stayed 3 nights in September 2018
5 Star Experience at one of KLs finest hotels. Best buffet in KL”
We stayed a total of 10 nights at Shangri-La Kuala Lumpur and it was truely a fantastic experience. From the moment you step out of your car, the service is unending. The door staff to the reception, the cleaners to the maids, the chefs to the kitchen staff are all smiling, attentive and helpful. We were travelling with our 1.5 year old daughter, so my wife and I are very picky with our hotels and our expectations are very high. Shangri La far exceeded those expectations, they went above and beyond, I especially wish to mention service manager Fairuz, she was absolutely amazing and made the stay even better. Thanks for all your help. I also wish to mention Chef Goh, one of the 6 chefs at the lemon tree restaurant. I'll be writing a more thorough review on TripAdviser. But in summary, if you are looking for a 5 star (a true 5 star) hotel in Kuala Lumpur, with a large swimming pool, great gym and health centre (spa, sauna, steam room, hair salon, beauty spa), an amazing buffet breakfast (absolute necessity), a convenient location. Then Shangri La KL is your hotel. Other hotels may be more in the centre of Bukit Bintang or KLCC but you need to consider KL traffic. It will literally take you half an hour to move 1km. Shangri La was close enough that taxi rides were a few minutes, but detached enough that we were always in a traffic jam. I'll definitely be returning in future. Thank you for the lovely stay and thank you for all the extras.
Reviewed September 26, 2018
9.2
Exceptional
Sony from Thailand
Business traveler
Deluxe King Room
Stayed 2 nights in November 2018
Excellent dacilities and services ”
I’ve been using this hotel for alll business trips. The business lunge and suite are wonderful tool for any successful executive and cost effective. Highly recommended.
Reviewed December 03, 2018
8.4
Excellent
Lee from Singapore
Family with young children
Executive King Room
Stayed 6 nights in November 2018
Great services.”
Worth to visit again.
Reviewed December 02, 2018
9.2
Exceptional
Christopher from Malaysia
Family with young children
Premier Selection Suite King
Stayed 3 nights in September 2018
Wonderful Hospitality and Experience”
I would like to pay tribute to the staff of Shangri-La Hotel, KL. From the moment you get down from your car till you get to your room, the staff has been extremely warm, friendly and has provided excellent customer experience. A special thanks especially to the Horizon Lounge staff, Ms Yune and the Horizon Lounge team for taking care of me and my young children during our stay. They know how to make your feel warm and welcome, by building rapport with us, as well as going the extra mile to ensure we are taken care off. My children enjoyed mixing and being around them and it felt like home to them. Thanks.
Reviewed September 12, 2018
8.4
Excellent
Leonard from Indonesia
Business traveler
Executive Twin Room
Stayed 3 nights in September 2018
Nice location and good value”
Great location, walking distance to KLCC (the location of my conference). Breakfast got many choices. The only problem i had was with the staff during check in where i asked to pay for everything during check-in. And couple of days later, I found out that they forgot to bill it during my check in.
Reviewed September 08, 2018
10.0
Exceptional
Shazlina from United Kingdom
Couple
Executive King Room
Stayed 1 night in August 2018
Love the Shang! ”
Great customer service! Hubby asked for a rose bouquet and rose petals on the bed and they were amazing. We could walk to the KLCC twin towers and mall for shopping and meals. Superb location. The massage was perfect at the spa and a special mention to Yanna who is the best therapist ever. I will definitely go back to the spa for her miraculous fingers!!
Reviewed September 05, 2018
10.0
Exceptional
Karthik from Singapore
Business traveler
Deluxe King Room
Stayed 1 night in July 2018
Everything is good about the hotel, but their Golden Circle team are bringing the overall experience”
Almost 2 years of my incidental spend with Shangri La hotels were never converted into GC points. They don’t care to help at all. But the hotel staff at KL are a delight. Location is brilliant. Rooms are pretty decent and food is not bad at all.
Reviewed August 03, 2018
8.4
Excellent
Suzana from Singapore
Business traveler
Deluxe King Room
Stayed 3 nights in July 2018
Great location and amazing staff”
I always stay at the Shangri-La for business and the staff's hospitality is amazing! Fantastic location with KLCC a mere 10-mins walk away. The hotel even provide shuttle service to Pavilion and KLCC. The one thing I always look forward to is the breakfast as the spread is so sumptuous and the staff just treat you like royalty!
Reviewed August 02, 2018
10.0
Exceptional
David from Singapore
Business traveler
Premier Room
Stayed 1 night in July 2018
No comments. Shangri La perfection”
Really nothing to say. Loved it. My only issue was that I had understood that Arthur’s bar served food until 1am but they do not... so I got there for a late diner after an evening flight but could only get a drink. Not a big issur anyways
Reviewed July 26, 2018
10.0
Exceptional
Sonny from United Kingdom
Solo traveler
Executive King Room
Stayed 2 nights in July 2018
One of the best hotels Iv ever stayed in!”
I have only the nicest things to say about this hotel. It’s super clean, many staff on hand to wait on you 247. Foods great and service is very good. Rooms big comfy and clean. Everything you ever need for business is in the rooms from pens and paper to envelopes and Ethernet cable. Uk and euro plugs. Strong aircon. Wonderful city views. This hotel is like a one stop mall has restaurants and shops. The staff are always on hand to help and all speak good English.
Reviewed July 24, 2018
9.6
Exceptional
Liyana from Malaysia
Couple
Deluxe King Room
Stayed 1 night in December 2017
Always a fan!”
We got married here in this hotel, they have maintained their standard over years. No complaint with Shang. You always feel warm and satisfied with everything. Aside it is not very central but I suppose there is an advantage to it. Graab to pavi is only RM8 anyway
Reviewed July 12, 2018
9.6
Exceptional
Haziqah from Malaysia
Couple
Deluxe King Room
Stayed 1 night in June 2018
Location and service was perfect”
Did a staycation in KL and shang ri la was the first vhoice as it is well known for their delicious bufet dinner and breakfast. Location was an easy walk to KLCC and they upgrade us to a bigger room! Love it and definitely will come back.
Reviewed July 02, 2018
8.4
Excellent
Koh from Singapore
Solo traveler
Deluxe King Room
Stayed 1 night in June 2018
Lovely hotel, listens to request, poor food standard (Lemon Garden seafood buffet Japanese counter)”
Poor food quality at Lemon Garden seafood buffet Japanese counter. Being a buffet, I do manage my expectation however the sushi and sashimi is really of poor standard for a 5-star hotel. Totally enjoyed my stay at both Shangri-la Singapore but this KL property is just of a lower standard.
Reviewed June 28, 2018
10.0
Exceptional
Oh from Malaysia
Couple
Premier Selection Suite King
Stayed 3 nights in November 2018
GREAT !”
Great !!! Excellent services and comfortable
Reviewed November 22, 2018
10.0
Exceptional
Mitchell from Singapore
Family with young children
Executive King Room
Stayed 3 nights in November 2018
Exceptional”
Impeccable hotel as with every Shangri-la. Very sad to hear the smoking will be disallowed at the lobby lounge come January
Reviewed November 20, 2018
10.0
Exceptional
Shishila from Malaysia
Couple
Stayed 1 night in August 2018
It never disappoints. ”
Had a bit of trouble checking in as the staff could not find the room booked under Agoda (sorted eventually). Staff very patient and courteous. I appreciate that there were many helpful staff around who can assist. Love the spacious lay out and classic interior. It is a gorgeous hotel, actually. Room given was a corner room with amazing views of city. Cleanliness is a given and room, corridor, whole hotel smelt nice . Hotel is located smack in city, within 20 minutes slow stroll to KLCC and surrounded by good restaurants. Breakfast was good too, with the hotel giving a wide spread of dishes. Enjoyed walking around the garden and the maze in the compound. Definitely enjoyed the time away.
Reviewed October 12, 2018
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Shangri-La Hotel Kuala Lumpur
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  • Excellent location
  • Kuala Lumpur City Centre (KLCC)
  • Bukit Nanas Monorail Station is within 0.32 km