5 Star Experience at one of KLs finest hotels. Best buffet in KL”

We stayed a total of 10 nights at Shangri-La Kuala Lumpur and it was truely a fantastic experience. From the moment you step out of your car, the service is unending. The door staff to the reception, the cleaners to the maids, the chefs to the kitchen staff are all smiling, attentive and helpful. We were travelling with our 1.5 year old daughter, so my wife and I are very picky with our hotels and our expectations are very high. Shangri La far exceeded those expectations, they went above and beyond, I especially wish to mention service manager Fairuz, she was absolutely amazing and made the stay even better. Thanks for all your help. I also wish to mention Chef Goh, one of the 6 chefs at the lemon tree restaurant. I'll be writing a more thorough review on TripAdviser. But in summary, if you are looking for a 5 star (a true 5 star) hotel in Kuala Lumpur, with a large swimming pool, great gym and health centre (spa, sauna, steam room, hair salon, beauty spa), an amazing buffet breakfast (absolute necessity), a convenient location. Then Shangri La KL is your hotel. Other hotels may be more in the centre of Bukit Bintang or KLCC but you need to consider KL traffic. It will literally take you half an hour to move 1km. Shangri La was close enough that taxi rides were a few minutes, but detached enough that we were always in a traffic jam. I'll definitely be returning in future. Thank you for the lovely stay and thank you for all the extras.

Fantastic for those who enjoy a city break”

When we first arrived at the Shangri-la we were very impressed with the luxurious surroundings, we couldn't believe our luck as the rooms were very reasonably priced (apparently the Chinese president was staying at the time of our visit). The hotel was spectacular and the staff were always extremely helpful and friendly. Our room had everything we needed with the nice added touch of a lovely box of chocolates on our arrival. We enjoyed the pool and the attention to detail ie we were constantly supplied with cold water to drink and a serving of fruit. The hotel was ideally situated for the Petronas towers which was just a 10 minute walk away as well as the KL tower which is just at the back of the hotel. We found out you could dine at the top of the KL tower in the revolving restaurant which we would have loved to do but apparently its formal wear only and we hadn't brought any with us. There were some good restaurants near to the hotel ie Hard Rock Cafe, Trattoria Italian restaurant and a wonderful Irish Bar called Healy Macs. We also had a nice chinese meal at the Mandarin Oriental hotel but it was a bit pricey. At the Petronas towers there is some fantastic shopping to be done with all the designer shops you can think of. If you head to Butik Bintang (about 15 minute walk) there are more bars, restaurants and shopping. The Batu caves are worth a visit and we did go on the city tour hop on/off bus but would advise avoiding peak times. We were herded on to an already overcrowded bus and had to stand for ages, spending 3 hours feeling very hot and uncomfortable. We were scared to get off in case the next bus was worse. The traffic is horrendous and you have to be careful crossing the roads as there doesn't seem to be many rules. We did have an amazing experience in Kuala Lumpur and would definitely recommend the Shangri-la to anyone, we felt the location was spot on and we were made to feel really special by the staff.

Shangri-La Kuala Lumpur is the best hotel in Kuala Lumpur”

Great breakfast! Great buffet dinner! Very helpful staffs, very courteous and very very polite!! Excellent cleanliness!!The best hotel I've ever visited in Kuala Lumpur. Better services compare to Singapore's hotels. I remember the lady during the buffet dinner. She was very polite. Very accommodating. She deserves recognition. I talked to her while paying my dinner bill. I forgot her name. She was wearing spectacle. However I commend all your staffs. The reception ladies who met and greeted me and assisted me to check in. I commend the bell boy who carried my luggage to the room on 23 Sept. Those also assigned in the security check, they very courteous and polite. You usherettes and ushers they always greet all the people. They deserve recognition. Also your staffs during dinner and breakfast are also deserve recognition. Very clean. Your hotel is the best. I've been to number of 5 stars hotel in Kuala Lumpur, Shangri-La is the best among them. Worth for money! You have best staffs.

What is not to love about the Shangri-La?”

By booking a stay in the Shangri-La, you are setting yourself up for one of the best places to stay in Kuala Lumpur. The hotel is top of the line with all of the luxury you should expect from a five start chain: concierge, pool, easy check in, large rooms, comfortable beds, great bathroom with tubs, restaurants, etc.... The location is central to many of the sites in Kual Lumpur. The Petronas Towers are just a short walk away. The monorail is pretty close too. High end restaurants are nearby, but with a brief walk you can find hawker centers too. And get this.... the Shangri-La is much cheaper in KL than in most other places. Still pricey, but much cheaper than usual for a hotel of this caliber. Worth a stay.

Fantastic as always”

Wonderful! Having travelled to KL many times from Perth, Western Australia, my husband and I wanted my elderly parents to experience the Shangri-la Hotel and the many things that Kuala Lumpur had to offer. As my parents were 84 and 79 we wanted the experience to be a memorable one so, chose the Shangri-la as we had enjoyed our stays previously. We weren't disappointed and the staff were wonderful, attending to our every need and always greeting us with a warm, friendly smile and going out of their way to offer assistance wherever they could. We found the hotel to be very elegant, spotlessly clean, well located, fantastic choice of food in both the Lemon Garden Restaurant and Horizon Club and of course the lovely staff. We can't wait to visit the Shangri-la again.

Lovely Hotel, Superb Service, Fantastic Location”

I stayed in this hotel luxury 5* hotel on the 22nd January 2012 for 5 nights, with my wife and my daughter who is a year old. Where do I start from, as soon as we arrived to the hotel after a 17 hour flight and 45 mins car journey from Kl airport to Shangri-La hotel. As soon as we arrived at the Shangri-La hotel we were greeted and were offered juices. Our room was upgraded as a gesture as it was Chinese New Year. My room was ready and were checked in right away. The staff were extremely friendly and the service we received was legendary. My daughter was given various sweets and my wife was given a bouquet of roses which I found extremely nice of the hotel and staff. We were shown our hotel room and even before we got to the room our luggage was in the room. As complimentary we were given a fruit basket and unlimited warm milk for my daughter. The hotel room size was fantastic and the views were spectacular overlooking Petronas Towers which looked amazing at night. Bathroom was lovely size. Morning breakfast was amazing and we were spoilt for choice what to have. The location of the hotel was very much convenient walking distance to Petronas Towers, KL Tower, Monorail and various different restaurants such as TGi Fridays, Pizza Hut, Dominos, KFC, McDonalds, Nandos, BBq Grill (Indian restaurant). All the shopping malls are walking distance or couple stops on the monorail - Pavillion, Suriya Mall (walking distance), Times Square. We also went to the largest aqua park in Asia called Sunway Lagoon which we were directed by a member of staff in Shangri-La worth checking out taxi ride from the hotel costing only 40 ringets. I would definitely say this is the hotel to stay in if you were going on a honeymoon, buisness or with family amazing experience.

Good 5 stars hotel”

afterall shangri-la kuala lumpur still deserved as one of the top notch 5 stars hotel in kuala lumpur or even malaysia. customer service provided is just incredible and unbeatable. the horizon lounge offer some very high quality snacks and beverage as well as the breakfast. room is very clean, super tidy and extremely comfort. extra bed for kids is free of charge. the only drawback will be the swimming pool- quite small and the water level is around 1.5 feets from the ground. again, the service at the pool side is good- they brought you fruits and water. room is perfect except a bulb on the chandelier is not working. i do not call the technician to get it fixed as i just stay for a night but i do think it will be 100% perfect if they can look into a small matter like this.

in shangri-la, i trust.”

i am a frequent traveller in kuala lumpur and all around the world. in kuala lumpur, i trust shangri-la hotel as it gives me all the neccessary things be it the ambience, the food or the service, for me to have a wonderful and relaxing time after a day's work. it is the most service oriented hotel so far in kl, beating all the other 5 star hotels around and in town. the best experience so far and a regular customer. i won't swap any other hotels for shangri-la.

Excellent 5 Star Service - Great Location!”

My girlfriend and I stayed at this hotel for 3 nights over the Christmas holidays and had an amazing time! The staff were friendly and professional and the service we received was excellent. When we arrived we walked into the stunning lobby decorated with a unique and beautiful Christmas tree, were greeted by the reception staff with a drinks andour bags were taken to our room. Once we settled in we realised we had forgotten an adapter but within 5 minutes of a call to reception the hotel staff brought us one which we used for the duration of our stay. Our room was well presented and had a great view to the Petronas Towers. It was my birthday during out stay there and on the day we arrived back to our hotel to find a gourmet happy birthday cake waiting for us in our room along with 2 forks to eat it with - we thought this was a nice touch and showed that the hotel staff went that extra mile to make our stay special. The hotel was in a great location, being a 5 minute walk to KLCC and about a 10 minute walk to Pavillion shopping centre. There are bars and restaurants close by as well but as the Shangri-La is located accross the road from these you can still have peace and quiet and get a good nights sleep. We didn't eat at the restaurant as we were too busy enjoying the many restaurants which KL has to offer. We did however have cocktails in the lobby one evening which tasted great and the grand piano player and singer made it an experience to remember. We will definitely be staying at the Shangri-La next time we visit KL!

2 nights at the Shangri-la KL”

I really enjoyed my stay at the Shangri-la Kuala Lumpur. The hotel is truly a first class 5 star international hotel. My well appointed room was large and very comfortable. The staff was very friendly and helpful. The location could not have been better for access to KL's great shopping, restaurant, and nightlife scene. The multinational buffet dinner served in the hotel's garden restaurant was outstanding. And lastly the hotel concierge was very helpful in arranging a 4am ride to the airport. Thanks Shangri-la.

Quiet Luxury, with exceptional Staff”

We have stayed at the Shangri-La Kuala Lumpur in 2012, we decided for my daughter's 21st to stay there again. It did not disappoint, we were welcomed back with open arm's from the staff who have treated us like family. The test of a great hotel is the staff and how they work under pressure. During our stay this hotel was at Maximum capacity. Though this did not detract from our holiday or stay. The staff worked hard to ensure our needs were met and were friendly in the process. I would highly recommend this hotel to any one travelling to Kuala Lumpur.

Excellent Hotel in a Beautiful Kuala Lumpur”

Shangri La never failed to make our stay in Kuala Lumpur a very memorable and enjoyable one. The staff were so kind and hospitable -- the receptionist even gave us a room facing the magnificent Petronas twin tower which really made us extremely happy, the rooms are very cozy and beautifu, the food they serve is very good. I would surely come back to this hotel or even recommend it to my friends. Thank you Shangri La Kuala Lumpur.

amaizing”

really, really, really, if i will come back again to kuala lumpor one thousand times i will choose shangri - la. after my visit to shangri - la in kuala it becomes my preferred hotel from today till my death. i consider a word "amaizing" is nothing comparing to what i see and i find there. i advise any person visit kuala to reserve in shangri-la because if he doesn't live in shangri-la he didn't visit kuala lumpur regards and thnks for amaizing hospitality

good service ”

Savour the delicacies and gastronomic delights of Shangri-La Hotel, Kuala Lumpur, whether you dine at the stylish and worldly Restaurant Lafite, sample market-fresh sashimi at Zipangu, feast on splendid Cantonese cuisine at Shang Palace or make your way through the international buffets at Lemon Garden Cafe. Your dish of choice will be prepared by some of Southeast Asia’s finest chefs, and served by staff known for their grace and warmth. Get a fresh start to a new day with an invigorating beverage at Poolside Terrace, or enjoy the end of a busy day at Arthur’s Bar & Grill or our popular Lobby Lounge

Relaxing Time”

Always stay at Shangri la when in Kuala Lumpur , great location within walking distance to the twin towers. Hotel is well organised with a personal touch. Staff are excellent, helpful and friendly. The restaurants are some of the best in Kuala Lumpur from fining dining to pub/bar food both western and Asian cuisine standard very high. The pool and gym facilities are wonderful.. Rooms are excellent and modern with plenty of light... It was a great time just relaxing at the hotel...

Great stay in Kuala Lumpur”

This was our first trip to Kuala Lumpur, but our second stay in a Shangri-La hotel. The accommodations and staff were wonderful, and the location was perfect, right between the KL Tower and the Petronas Towers, with plenty of places to eat and drink and shop in between. Also a short walk to a monorail station which was also very convenient for getting around. I can't say enough good things about Shangri-La hotels, we will intend to try and stay with them whenever we travel.

Good Hotel for Shangri La Hotel Kuala Lumpur”

I stay in Hotel Shangri la Kuala Lumpur for 1 night on 30/08/2020. The check-in is very smooth. The Reception upgraded our room to Executive room. Much appreciated. The room we have is very clean, bed is comfortable. The complaints I have is the pillow too soft. The water pressure for shower is very strong and good. The hotel location situated between Twin Tower and KL Tower, both are within walking distance. Due to the SOP for MCO, the Buffet Breakfast become limited choice as compare with those day. I would recommand Shangri la Hotel to other travellers and I would stay there again.

Great Location and good value”

i've stayed at the shangri-la kuala lumpur on many occasions and it never disappoints. the service is of a very high standard, the hotel is on the older side but inside is maintained very well including the rooms which are relatively compact but designed well. i find the location to be very good for dining, night-life, shopping and business meetings with the bonus being a short walk to klcc and bukit bintang.

exceptional stay at a fantastic older style hotel”

from the airport pick up, to the in room check in, to mega breakfast the Shangri-La KL delivered a truly exceptional experience. I have stayed again since this first impression and the good news it was just as good second time through. I will be back. Rooms - spacious, comfortable old world rooms. I must admit I prefer modern, however, classic old world is exceedingly comfortable and exceedingly comfortable is what I got. First trip I was in a delux, second trip i stayed in a suite - the suite was huge and memorable. Separate lounge, study and bedroom :) Service - I got the pick up service...OMG...totally worth it. Picked up at departures at the airport I was whisked into my car, provided with drinks and then in car wireless. At arrival I was escorted by a lovely lady directly to my room and check lasted a few minutes only. Amazing. Memorable. And thats how service was maintained for the rest of my stay. Pool Area - surprisingly peaceful given the number of kids playing. But being a dad i just tune those sounds out. Gym - this huge gym is possibly one of the largest I have seen in a hotel. Not only did they have all the free weights I needed they ample team members there to assist me as I needed. Fantastic. Breakfast - special mention. Its vast, the downside is that loads of people are there, however the array of food is incredible. Seriously could have sampled my way through to lunch time. Atmosphere - its an older hotel that for sure, however its prestigious and you do feel special when you stay there. The charisma of Shangri-La permeates through everything. Class, class, class. Best - the whole deal, exceptional check in experience Worst - no troubles at all Go Again - are you kidding me, of course

wonderful”

great welcome, the apartment was wonderful, you don't to bring something allis offer for toilet. Great breakfast, superb service, wondeful massage. I am being a shangri la addict since i have stayed in one of them in kuala lumpur. The hotel is near principal attraction: bukitbintang, suria klcc, lot 10, pavillon for shopping