Shangri-La Hotel Kuala Lumpur
2017

Shangri-La Hotel Kuala Lumpur

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia, 50250
- View on map
Deluxe King Room - Bed Shangri-La Hotel Kuala Lumpur
Deluxe King Room - Bed
    Removed from saved list
    Lobby Shangri-La Hotel Kuala Lumpur
    Interior view Shangri-La Hotel Kuala Lumpur
    Swimming pool [outdoor] Shangri-La Hotel Kuala Lumpur
    Premier Twin Room - Bed Shangri-La Hotel Kuala Lumpur
    See all 65 photos
    Lobby Shangri-La Hotel Kuala Lumpur

    Shangri-La Hotel Kuala Lumpur Reviews

    8.9
    Excellent
    /10
    (4710 reviews)See what guests said
    10.0
    Exceptional

    "Staffs are friendly and very accommodating."

    GENALIN

    -

    August 29, 2018

    9.2
    Exceptional cleanliness
    Recommended by 94% of guests

    Things you’ll love about Shangri-La Hotel Kuala Lumpur

    Things you'll love

    • 300 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    Excellent
    Location
    8.8
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Kuala Lumpur City Centre (KLCC)720 m
  • Aquaria KLCC730 m
  • Suria KLCC750 m
  • Petronas Twin Towers760 m
  • Pavilion Kuala Lumpur920 m
  • Petaling Street1.39 km
  • Sri Maha Mariamman Temple1.61 km
  • Thean Hou Temple4.12 km
  • Mid Valley Mega Mall5.08 km
  • Batu Caves10.1 km
  • This property is in high demand!

    Last booked 10 hours ago | 12 travelers are looking at this property right now

    Value for money8.6
    Distance to city center0.1 Km
    Location rating8.8
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.1 km
    Property overview

    From a business trip to a memorable vacation, the Shangri-La Hotel Kuala Lumpur is an excellent choice when choosing accommodations for your stay. Rated 5 stars, this hotel is perfect for experiencing a truly luxurious getaway for families, couples and business travelers. The rooms at this hotel overlook the city, giving you picturesque views of the city. This hotel is near landmarks and attractions such as Menara KL, Pavilion, Petronas Twin Towers, Super Park (Avenue K) and more.

    The hotel’s 662 guest rooms and suites are appointed with modern amenities and feature a unique blend of Asian-accented contemporary style. Combined with commanding views of the city, rooms provide an inviting ambiance for peace and relaxation, whether staying for business or leisure. For fuss free service and convenience, book a Horizon Club room or a suite and you will have access to the Horizon Club Lounge. Club guests will be able to enjoy private check-in and check-out, daily breakfast, Afternoon Tea, evening cocktails and canapes, all day soft beverages, Wi-Fi and broadband internet access, one complimentary suit pressing and shoe shine service as well as access to meeting room facilities for two hours per day.

    The hotel houses a serene spa, an impressive resort-style swimming pool, a fully equipped gym as well as shuttle service to key family friendly attractions for a fun bonding session. Get the most out of your stay and have a quick relaxing session at the Jacuzzi & Hydropool or Steam & Sauna rooms. The hotel also provides an around-the-clock front desk services and money exchange service, fronted by multilingual staff.

    China Town and Jalan Alor should be on your to-do list as they are both famous for its local delicacies and memorable night market experiences. If being in nature is your cup of tea, the Bukit Nanas Forest Reserve is just 10 minutes away from Shangri-La Hotel Kuala Lumpur. The popular ecotourism destination is known to be the city’s natural green lung and it’s great for adults and kids to explore. Shangri-La Hotel Kuala Lumpur is rated as having the best location and value for money compared to other properties in the city. Book now and enjoy the ultimate experience within the heart of the city.

    Read more

    Rooms available at Shangri-La Hotel Kuala Lumpur

    9.1
    Exceptional
    Room comfort & quality
    Horizon Club Executive Twin Room
    Horizon Club Executive Twin Room
    ...
    • Room size: 39 m²/420 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 74 m²/797 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Horizon Club Executive King with Breakfast
    Horizon Club Executive King with Breakfast
    ...
    • Room size: 39 m²/420 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Selection Suite King
    Premier Selection Suite King
    ...
    • Room size: 80 m²/861 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Twin Room
    Premier Twin Room
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Twin Room
    Executive Twin Room
    ...
    • Room size: 39 m²/420 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Horizon Club Premier Twin Room
    Horizon Club Premier Twin Room
    ...
    • Room size: 42 m²/452 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Premier King Room
    Premier King Room
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive King Room
    Executive King Room
    ...
    • Room size: 39 m²/420 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Horizon Club Premier King Room
    Horizon Club Premier King Room
    ...
    • Room size: 42 m²/452 ft²
    • Shower and bathtub
    • 1 queen bed
    Enter dates to see prices
    Have a question for Shangri-La Hotel Kuala Lumpur?

    What people love about Shangri-La Hotel Kuala Lumpur

    • 9.2
      Exceptional

      "Hotel name itself sells itself!"

      Jepoy

      |

      January 7, 2019

    • 7.2
      Very good
      Staff 

      "Attentive and friendly staff, good food, good and clean room."

      Ee V.

      |

      January 9, 2019

    • 9.2
      Exceptional
      Location

      "Nice location."

      KAI P.

      |

      July 30, 2018

    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    More about Shangri-La Hotel Kuala Lumpur

    More about Shangri-La Hotel Kuala Lumpur

    8.0
    Very good

    "Most staffs are friendly."

    Diana

    |

    December 28, 2018

    Read more reviews

    What they offer

    8.8
    Excellent

    "Great hotel although it would have been nice to see more loc..."

    Davin

    |

    December 12, 2018

    Read more reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Arthur's Bar and Grill
    300 m American, Asian, Bar
    Front Page Sports Bar & Grill
    630 m American, Bar, Pub
    The Burger Bar by Fatboy's Concepts
    640 m American, Bar, Barbecue
    Asian cuisine
    Asian cuisine
    Moghul Mahal Restaurant
    60 m Asian, Halal, Indian
    Lemon Garden Cafe
    60 m Asian, Chinese, Gluten Free
    Xin Cuisine
    110 m Asian, Chinese
    Chinese cuisine
    Chinese cuisine
    Si Chuan Dou Hau Restaurant
    520 m Chinese
    biba's, mandarin oriental
    640 m Chinese
    Yan's Restaurant
    900 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Shangri-La Hotel Kuala Lumpur from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (4710)Booking.com Reviews (3399)
    8.9
    /
    10
    Cleanliness9.2
    Facilities8.8
    Location8.8
    Room comfort and quality9.1
    Service9.1
    Value for money8.6
    All languages
    All guests (4710)
    All room types

    Show reviews that mention 

    Showing 3838 verified guest comments
    12345
    5.2
    Sebastian from Germany
    Solo traveler
    Deluxe King Room
    Stayed 4 nights in May 2019

    Not recommended ”

    I didn’t enjoy my stay at the Shangri-La in KL that much for the below reasons: - Room was not really clean when I arrived. Cleaning service even left behind a used cleaning rag in the room. Room was clean the other days, though. - Hotel Pool was under maintenance for the whole four days I spent in KL. They have provided an alternative pool (outside the hotel premises) that didn’t come anywhere close to what they were promoting on Agoda or their own website - I have seen friendlier staff in other five star hotels in the region Positives: - Breakfast buffet was good and plentiful

    Reviewed May 20, 2019
    9.2
    Exceptional
    Xin from Malaysia
    Family with young children
    Horizon Club Executive Twin Room
    Stayed 1 night in May 2019

    Good”

    We booked horizon club with complimentary afternoon tea and breakfast. Food are good and we enjoy the stay in the hotel. The only bad is the musky smell from the carpet i guess. Swimming pool is old and water is not very clean. Overall others are good.

    Reviewed May 06, 2019
    8.8
    Excellent
    PL from Singapore
    Business traveler
    Deluxe King Room
    Stayed 1 night in May 2019

    Quiet and nice”

    Hotel is slightly away from the busy Bukit Bintang has it is quiet and nice. Not over crowded. There is a LRT station nearby hence it is convenient to move around.

    Reviewed May 20, 2019
    9.6
    Exceptional
    Noelle from Singapore
    Couple
    Deluxe King Room
    Stayed 2 nights in February 2019

    Beautiful room, large windows and comfy bed”

    We really enjoyed our stay with a beautiful spacious room, large windows and nice bed. The staff had absolutely lovely service, and were super helpful... In fact, the only negative aspect was the room was a bit musty smelling - but it was honestly fine.

    Reviewed March 20, 2019
    9.6
    Exceptional
    Monique from Australia
    Couple
    Deluxe King Room
    Stayed 2 nights in March 2019

    Only the best! ”

    We booked this hotel for an anniversary stay after a work trip, and so glad we did! Upon arrival to our room, we were presented with an 'anniversary package', and came home that night to find rose petals scattered on our bed in the shape of a heart to mark the occasion. Aside from an easy check in, we were greeted with warmth and every service was catered for. The gym was outstanding, and has very modern weights machinery, a quiet room for stretching/boxing/TRX training, cardio machines, free weights, kettles, and enough benches to cater for 5/6 people. One of the best hotel gyms I've been to globally! On another note, the location was great and in close distance to Pavillion (shopping centre), restaurants and bars, and a fantastic breakfast buffet with everything you could possibly want - including ice cream! WOuld highly recommend, and will stay there next business trip also.

    Reviewed March 17, 2019
    8.4
    Excellent
    Seema from Singapore
    Business traveler
    Executive King Room
    Stayed 2 nights in January 2019

    An average to good experience”

    Overall ok. I felt a couple of issues. As I am a frequent business traveller I tend to compare with the best experiences within the same range. Minor toiletry issue - no vanity kit and room slippers open foot doesn’t work well for all sizes. This adds to the experience.

    Reviewed January 17, 2019
    8.4
    Excellent
    IRYANI from Singapore
    Couple
    Executive King Room
    Stayed 3 nights in March 2019

    Great stay”

    1. Staff were very friendly and helpful 2. Like that there were free shuttle to KLCC and Pavilion 3. Breakfast was good, there were a lot of varieties 4. Like the turn down service - when we come back to the room at the end of the day, the bed was made for bedtime

    Reviewed March 31, 2019
    10.0
    Exceptional
    Dennis from Netherlands
    Couple
    Deluxe Double
    Stayed 3 nights in March 2019

    Super location great hotel”

    If you are looking for a hotel to visit Kuala Lumpur. This is the one. Top location,you can walk to all the main attractions or malls. The hotelstaff is super helpfull,friendly and speak very good english. The rooms are very well equiped and insolated. You do not hear sound from the traffic,corridor or neighbours. The breakfast is good but very asian oriented. Would definately come back to Shangrila

    Reviewed March 16, 2019
    8.8
    Excellent
    Ian from United Kingdom
    Couple
    Deluxe King Room
    Stayed 3 nights in February 2019

    They do not want you booking via Agoda!”

    I am a member of Shangri La’s Golden Circle loyalty scheme. When I booked this stay I received an email informing me that I would not receive any Golden Circle benefits during my stay. Whilst my experience with Agoda was very good I will think twice before using Agoda again when staying at a Shangri La hotel!

    Reviewed February 23, 2019
    10.0
    Exceptional
    Ryan from Malaysia
    Couple
    Executive
    Stayed 1 night in December 2018

    Exceptional service!”

    I planned my proposal in Shangri-La and the service provided was amazing!!! I was truly humbled by the reception and services that was provided. Thank you to the reservation manager, Sean Lee and his team for helping me to coordinate the proposal. Your services left an indelible memory for us. Thank you Shangri-La for giving us such wonderful memories. I would definitely come back again for your top notch service.

    Reviewed January 02, 2019
    9.6
    Exceptional
    steven from Australia
    Couple
    Executive Suite
    Stayed 4 nights in November 2018

    Luxury Service Rest ”

    We stayed in a suit with club lounge access great value for money, exceptional service from checkout through to check out, staff made us feel welcome. Quality of food at breakfast was best I have ever had in the many many hotels I have stayed in, alacarte breakfast offerings a rest stand out. We will be back 100%

    Reviewed November 10, 2018
    10.0
    Exceptional
    Shishila from Malaysia
    Couple
    Stayed 1 night in August 2018

    It never disappoints. ”

    Had a bit of trouble checking in as the staff could not find the room booked under Agoda (sorted eventually). Staff very patient and courteous. I appreciate that there were many helpful staff around who can assist. Love the spacious lay out and classic interior. It is a gorgeous hotel, actually. Room given was a corner room with amazing views of city. Cleanliness is a given and room, corridor, whole hotel smelt nice . Hotel is located smack in city, within 20 minutes slow stroll to KLCC and surrounded by good restaurants. Breakfast was good too, with the hotel giving a wide spread of dishes. Enjoyed walking around the garden and the maze in the compound. Definitely enjoyed the time away.

    Reviewed October 12, 2018
    10.0
    Exceptional
    Carl from United Kingdom
    Couple
    Deluxe King Room
    Stayed 2 nights in September 2018

    Brilliant”

    Recommended by a friend who had stayed many years back. A great recommendation it turns out. Great Points: - lots of food options (great Japanese restaurant + bars) - friendly staff - brilliant live music in the main bar - simply brilliant pillows and bed comfort - central location

    Reviewed October 03, 2018
    10.0
    Exceptional
    Assad from Australia
    Family with young children
    Executive
    Stayed 3 nights in September 2018

    5 Star Experience at one of KLs finest hotels. Best buffet in KL”

    We stayed a total of 10 nights at Shangri-La Kuala Lumpur and it was truely a fantastic experience. From the moment you step out of your car, the service is unending. The door staff to the reception, the cleaners to the maids, the chefs to the kitchen staff are all smiling, attentive and helpful. We were travelling with our 1.5 year old daughter, so my wife and I are very picky with our hotels and our expectations are very high. Shangri La far exceeded those expectations, they went above and beyond, I especially wish to mention service manager Fairuz, she was absolutely amazing and made the stay even better. Thanks for all your help. I also wish to mention Chef Goh, one of the 6 chefs at the lemon tree restaurant. I'll be writing a more thorough review on TripAdviser. But in summary, if you are looking for a 5 star (a true 5 star) hotel in Kuala Lumpur, with a large swimming pool, great gym and health centre (spa, sauna, steam room, hair salon, beauty spa), an amazing buffet breakfast (absolute necessity), a convenient location. Then Shangri La KL is your hotel. Other hotels may be more in the centre of Bukit Bintang or KLCC but you need to consider KL traffic. It will literally take you half an hour to move 1km. Shangri La was close enough that taxi rides were a few minutes, but detached enough that we were always in a traffic jam. I'll definitely be returning in future. Thank you for the lovely stay and thank you for all the extras.

    Reviewed September 26, 2018
    9.2
    Exceptional
    Christopher from Malaysia
    Family with young children
    Premier Selection Suite King
    Stayed 3 nights in September 2018

    Wonderful Hospitality and Experience”

    I would like to pay tribute to the staff of Shangri-La Hotel, KL. From the moment you get down from your car till you get to your room, the staff has been extremely warm, friendly and has provided excellent customer experience. A special thanks especially to the Horizon Lounge staff, Ms Yune and the Horizon Lounge team for taking care of me and my young children during our stay. They know how to make your feel warm and welcome, by building rapport with us, as well as going the extra mile to ensure we are taken care off. My children enjoyed mixing and being around them and it felt like home to them. Thanks.

    Reviewed September 12, 2018
    8.4
    Excellent
    Leonard from Indonesia
    Business traveler
    Executive Twin Room
    Stayed 3 nights in September 2018

    Nice location and good value”

    Great location, walking distance to KLCC (the location of my conference). Breakfast got many choices. The only problem i had was with the staff during check in where i asked to pay for everything during check-in. And couple of days later, I found out that they forgot to bill it during my check in.

    Reviewed September 08, 2018
    10.0
    Exceptional
    Shazlina from United Kingdom
    Couple
    Executive King Room
    Stayed 1 night in August 2018

    Love the Shang! ”

    Great customer service! Hubby asked for a rose bouquet and rose petals on the bed and they were amazing. We could walk to the KLCC twin towers and mall for shopping and meals. Superb location. The massage was perfect at the spa and a special mention to Yanna who is the best therapist ever. I will definitely go back to the spa for her miraculous fingers!!

    Reviewed September 05, 2018
    10.0
    Exceptional
    Karthik from Singapore
    Business traveler
    Deluxe King Room
    Stayed 1 night in July 2018

    Everything is good about the hotel, but their Golden Circle team are bringing the overall experience”

    Almost 2 years of my incidental spend with Shangri La hotels were never converted into GC points. They don’t care to help at all. But the hotel staff at KL are a delight. Location is brilliant. Rooms are pretty decent and food is not bad at all.

    Reviewed August 03, 2018
    8.4
    Excellent
    Suzana from Singapore
    Business traveler
    Deluxe King Room
    Stayed 3 nights in July 2018

    Great location and amazing staff”

    I always stay at the Shangri-La for business and the staff's hospitality is amazing! Fantastic location with KLCC a mere 10-mins walk away. The hotel even provide shuttle service to Pavilion and KLCC. The one thing I always look forward to is the breakfast as the spread is so sumptuous and the staff just treat you like royalty!

    Reviewed August 02, 2018
    8.4
    Excellent
    Chun from Malaysia
    Family with young children
    Executive King Room
    Stayed 1 night in July 2018

    Too many smokers everywhere”

    No designated area for smoking. Smokers puffing away at every outdoor space even at the swimming pool. Uncomfortable for non smoking guests (and harmful to health!). Not suitable for families bringing young children unless you plan to just stay in the room and not go out at all.

    Reviewed July 30, 2018
    12345
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    Shangri-La Hotel Kuala Lumpur
    |Excellent 8.9
    ×
    Check in. Step out.
    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Kuala Lumpur City Centre (KLCC)
    • Bukit Nanas Monorail Station is within 0.32 km