Shangri-La Hotel Kuala Lumpur
Shangri-La Hotel Kuala Lumpur
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"The staff are very friendly and helpful."

Adrian

|

May 4, 2018

Deluxe King Room - Guestroom Shangri-La Hotel Kuala Lumpur
Deluxe King Room - Guestroom
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Lobby Shangri-La Hotel Kuala Lumpur
Lobby
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Interior view Shangri-La Hotel Kuala Lumpur
Interior view
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Interior view Shangri-La Hotel Kuala Lumpur
Interior view
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See map Shangri-La Hotel Kuala Lumpur
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Excellent
Location
8.8
See all 51 photos Shangri-La Hotel Kuala Lumpur
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What guests are saying:
Excellent stay at the best hotel in KL!
Nazeem
Couple
Business Lounge is impeccable and one of the best staff are working. It’s s solid value, very functional crews and the management. Highly recommended!
Sony from Thailand
Business traveler
Everything is wonderful: peaceful, good sevice, room, facilities and food.
PANADDA from Thailand
Couple
the service crew at front desk need to ask guest whether they do drive in order to let them feel they are being taken care of
Pun from Singapore
Couple
Price abit on the higher end
MOHAMMAD from Brunei Darussalam
Family with teens
Almost 2 years of my incidental spend with Shangri La hotels were never converted into GC points. They don’t care to help at all. But the hotel staff at KL are a delight. Location is brilliant. Rooms are pretty decent and food is not bad at all.
Karthik from Singapore
Business traveler
Horizon Club is well worth the extra cost
David from Sweden
Couple
Nice location. Near to major shopping area pavilion, klcc , KL tower and watering holes. Expect traffic jams during peak hours.
KAI from Malaysia
Family with teens
Nice gym facilities
Madelyn from Singapore
Couple
Really nothing to say. Loved it. My only issue was that I had understood that Arthur’s bar served food until 1am but they do not... so I got there for a late diner after an evening flight but could only get a drink. Not a big issur anyways
David from Singapore
Business traveler
2017

Shangri-La Hotel Kuala Lumpur

Excellent location
- Inside city center
- What's nearby?
Excellent
From 4441 reviewsSee what guests said
8.9
/
10
Exceptional cleanliness
9.2
Recommended by 93% of guests
Value for money8.6
Distance to city center0.1 Km
Location rating8.8
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.8 km
  • 320 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
9.1
Exceptional
Room comfort & quality
This property is in high demand!Last booked 4 hours ago | 13 travelers are looking at this property right now
Premier Selection Suite King
Premier Selection Suite King
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
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Horizon Club Executive Twin Room
Horizon Club Executive Twin Room
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 single beds
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Executive Suite
Executive Suite
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 king bed
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Horizon Club Executive King with Breakfast
Horizon Club Executive King with Breakfast
...
  • Room size: 39 m²/420 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Twin Room
Executive Twin Room
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Horizon Club Premier Twin Room
Horizon Club Premier Twin Room
...
  • Room size: 42 m²/452 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Premier King Room
Premier King Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive King Room
Executive King Room
...
  • Room size: 39 m²/420 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Club Premier King Room
Horizon Club Premier King Room
...
  • Room size: 42 m²/452 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Premier Twin Room
Premier Twin Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
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More about Shangri-La Hotel Kuala Lumpur

More about Shangri-La Hotel Kuala Lumpur

"The staff are incredibly polite and professional."

Deborah

|

February 11, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Asian cuisine
Asian cuisine
Moghul Mahal Restaurant
60 m Asian, Halal, Indian
Lemon Garden Cafe
60 m Asian, Chinese, Gluten Free
Xin Cuisine
110 m Asian, Chinese
Chinese cuisine
Chinese cuisine
Si Chuan Dou Hau Restaurant
520 m Chinese
biba's, mandarin oriental
640 m Chinese
Yan's Restaurant
900 m Chinese
Halal food
Halal food
Trattoria
290 m Halal, Italian, Pizza
Samad Al Iraqi Restaurant
510 m Halal, Lebanese, Mediterranean
Trishna
840 m Halal, Indian

What they offer

"Good location & good service."

Boon H.

|

March 8, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (4441)Booking.com Reviews (3223)
8.9
/
10
Cleanliness9.2
Facilities8.8
Location8.8
Room comfort and quality9.1
Service9.1
Value for money8.6
Provided by verified guests of Agoda
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Showing 3757 verified guest comments
12345
10.0
Exceptional
Krystabell from Philippines
Couple
Deluxe King Room
Stayed 1 night in July 2018
Best hotel as always”
Shangri la is always the best
Reviewed October 17, 2018
10.0
Exceptional
Lia from Thailand
Family with young children
Executive Suite
Stayed 4 nights in October 2018
Excellent hotel”
The hotel is very good, very well located. Great babysitting service, but no facilities for kids (the only negative point for us).
Reviewed October 17, 2018
10.0
Exceptional
Shishila from Malaysia
Couple
Stayed 1 night in August 2018
It never disappoints. ”
Had a bit of trouble checking in as the staff could not find the room booked under Agoda (sorted eventually). Staff very patient and courteous. I appreciate that there were many helpful staff around who can assist. Love the spacious lay out and classic interior. It is a gorgeous hotel, actually. Room given was a corner room with amazing views of city. Cleanliness is a given and room, corridor, whole hotel smelt nice . Hotel is located smack in city, within 20 minutes slow stroll to KLCC and surrounded by good restaurants. Breakfast was good too, with the hotel giving a wide spread of dishes. Enjoyed walking around the garden and the maze in the compound. Definitely enjoyed the time away.
Reviewed October 12, 2018
6.4
Good
Haitao from China
Solo traveler
Deluxe King Room
Stayed 3 nights in October 2018
Good”
I only remember a lady named Mas. She said the deluxe room is the cheapest always located in the corner. If I want a square room I should book more expensive type. Whenever I asked to change a new room she is try to sell the upgraded one which cost 230 rm. more. She is a good potential sales but not really a courtesy receptionist.
Reviewed October 10, 2018
10.0
Exceptional
Goh
Family with teens
Deluxe King Room
Stayed 2 nights in October 2018
Very good ”
So relax to stay and no traffic jam problems swimming pool also nice z👍👍👍
Reviewed October 08, 2018
6.0
Veron from Malaysia
Group
Premier King Room
Stayed 1 night in October 2018
It not good enough as you think”
Shangri-La is international 5 star hotel. However, the way their solved problems and services provided not as good as how I think. I booked a premier King room with city view, they gave me premier twin with swimming pool view when i checked in. They blame agoda wrongly booked from them when I requested to change room. But why they don't check my confirmation slip before help me check in? Ok then they changed a room for me, premier king room with restricted view. I can see a building from my room, which is a hotel opposite the road, and MRT, people walk on road. nothings else.
Reviewed October 08, 2018
10.0
Exceptional
Carl from United Kingdom
Couple
Deluxe King Room
Stayed 2 nights in September 2018
Brilliant”
Recommended by a friend who had stayed many years back. A great recommendation it turns out. Great Points: - lots of food options (great Japanese restaurant + bars) - friendly staff - brilliant live music in the main bar - simply brilliant pillows and bed comfort - central location
Reviewed October 03, 2018
10.0
Exceptional
Wing from Hong Kong
Business traveler
Deluxe King Room
Stayed 5 nights in September 2018
Excellent staff and excellent hotel facilities ”
Staff is super helpful and nice. The room is good in condition except the air-con is a bit too noisy The hotel breakfast is superb with multiple varieties. Highly recommended for couples or families
Reviewed October 01, 2018
8.0
Excellent
Aurelie from Hong Kong
Solo traveler
Horizon Club Executive Twin Room
Stayed 2 nights in January 2018
Nice hotel for a long weekend R&R”
Very pleasant hotel, the staff was very friendly and accomodating, the rooms comfortable. The massages at the Spa were really good: highly recommended!
Reviewed October 01, 2018
10.0
Exceptional
Assad from Australia
Family with young children
Executive King Room
Stayed 3 nights in September 2018
5 Star Experience at one of KLs finest hotels. Best buffet in KL”
We stayed a total of 10 nights at Shangri-La Kuala Lumpur and it was truely a fantastic experience. From the moment you step out of your car, the service is unending. The door staff to the reception, the cleaners to the maids, the chefs to the kitchen staff are all smiling, attentive and helpful. We were travelling with our 1.5 year old daughter, so my wife and I are very picky with our hotels and our expectations are very high. Shangri La far exceeded those expectations, they went above and beyond, I especially wish to mention service manager Fairuz, she was absolutely amazing and made the stay even better. Thanks for all your help. I also wish to mention Chef Goh, one of the 6 chefs at the lemon tree restaurant. I'll be writing a more thorough review on TripAdviser. But in summary, if you are looking for a 5 star (a true 5 star) hotel in Kuala Lumpur, with a large swimming pool, great gym and health centre (spa, sauna, steam room, hair salon, beauty spa), an amazing buffet breakfast (absolute necessity), a convenient location. Then Shangri La KL is your hotel. Other hotels may be more in the centre of Bukit Bintang or KLCC but you need to consider KL traffic. It will literally take you half an hour to move 1km. Shangri La was close enough that taxi rides were a few minutes, but detached enough that we were always in a traffic jam. I'll definitely be returning in future. Thank you for the lovely stay and thank you for all the extras.
Reviewed September 26, 2018
10.0
Exceptional
SHANGHWAN from Malaysia
Couple
Executive King Room
Stayed 1 night in September 2018
Absolutely appreciate ”
Thank you so much for accommodating my request for our first wedding anniversary and wife birthday. We definitely had great experience
Reviewed September 18, 2018
8.4
Excellent
Aun from Malaysia
Family with young children
Executive King Room
Stayed 1 night in September 2018
Reception is very friendly, great location”
the reception staff is very friendly. i was hugging my son and queue for check in. the staff run to me and serve me to do the check in on another table. feel touching.
Reviewed September 18, 2018
10.0
Exceptional
henry from Philippines
Couple
Deluxe King Room
Stayed 1 night in September 2018
Good location”
Pros: good location, good size & clean room, excellent customer service, good breakfast buffet
Reviewed September 17, 2018
4.8
Chua from Singapore
Business traveler
Deluxe King Room
Stayed 2 nights in September 2018
Just your average hotel. ”
Staff weren't welcoming, facilities were average, nothing to rave about. Room was fine, quite clean but the TV is so old and every channel were distorted due to bad signal. Very limited toileteries in the bathroom. For the extorbitant price, I felt the hotel has nothing worth mentioning.
Reviewed September 16, 2018
8.4
Excellent
Ma from Philippines
Group
Horizon Club Executive King with Breakfast
Stayed 6 nights in September 2018
Convenient location...”
The hotel is accessible to everything. Breakfast was great! Staff are friendly and approachable especially Hiqmah in the horizon club lounge.
Reviewed September 16, 2018
7.6
Very good
KIMPOO from Malaysia
Couple
Deluxe King Room
Stayed 1 night in September 2018
Shangri-La Hotel”
The staff Ridzuan proposed to upgrade the room and package which more values for money. With all the High tea, cocktail and breakfast + club room which need to pay additional RM285, but it is really values for money compare to Agoda room only. Good marketing strategy but the customer happy to pay.
Reviewed September 15, 2018
9.2
Exceptional
Christopher from Malaysia
Family with young children
Premier Selection Suite King
Stayed 3 nights in September 2018
Wonderful Hospitality and Experience”
I would like to pay tribute to the staff of Shangri-La Hotel, KL. From the moment you get down from your car till you get to your room, the staff has been extremely warm, friendly and has provided excellent customer experience. A special thanks especially to the Horizon Lounge staff, Ms Yune and the Horizon Lounge team for taking care of me and my young children during our stay. They know how to make your feel warm and welcome, by building rapport with us, as well as going the extra mile to ensure we are taken care off. My children enjoyed mixing and being around them and it felt like home to them. Thanks.
Reviewed September 12, 2018
8.4
Excellent
Leonard from Indonesia
Business traveler
Executive Twin Room
Stayed 3 nights in September 2018
Nice location and good value”
Great location, walking distance to KLCC (the location of my conference). Breakfast got many choices. The only problem i had was with the staff during check in where i asked to pay for everything during check-in. And couple of days later, I found out that they forgot to bill it during my check in.
Reviewed September 08, 2018
9.2
Exceptional
Jude from New Zealand
Couple
Deluxe King Room
Stayed 2 nights in September 2018
Excellent Breakfast and lovely ambiance ”
Upgraded to a deluxe room on 24th floor. Large spacious rooms with great views. We loved this hotel and couldn't fault the friendly service.
Reviewed September 07, 2018
10.0
Exceptional
Shazlina from United Kingdom
Couple
Executive King Room
Stayed 1 night in August 2018
Love the Shang! ”
Great customer service! Hubby asked for a rose bouquet and rose petals on the bed and they were amazing. We could walk to the KLCC twin towers and mall for shopping and meals. Superb location. The massage was perfect at the spa and a special mention to Yanna who is the best therapist ever. I will definitely go back to the spa for her miraculous fingers!!
Reviewed September 05, 2018
12345
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