Shangri-La Hotel Kuala Lumpur
Deluxe King Room - Bed Shangri-La Hotel Kuala Lumpur
Lobby Shangri-La Hotel Kuala Lumpur
Lobby Shangri-La Hotel Kuala Lumpur
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8.9
Excellent
23.6% this month
/10
(4744 reviews)See what guests said
See map
8.8
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
FREE
  • CHARISMA jewellery130 m
  • Espanda140 m
  • Menara Kuala Lumpur150 m
  • Luna160 m
  • La Queen190 m
  • Hard Rock Café210 m
  • Legends220 m
  • Ruums220 m
  • KL Tower290 m
  • Fitness First300 m
  • Free Wi-Fi
    2017

    Shangri-La Hotel Kuala Lumpur

    11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia, 50250 - See map
    "Great hotel although it would have been nice to see more local dishes in the buffet spread"
    Davin - December 12, 2018
    Fantastic breakfast
    95% positive mentions
    Exceptional reputation
    Recommended by 95% of guests
    • 300 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 46 times

    Property ranking|Compared to 13,125 Kuala Lumpur properties
    See all rankings
    Location score
    8.8/10
    Service score
    9.1/10
    Cleanliness score
    9.2/10
    Room comfort score
    9.1/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Value for money8.6
    Distance to city center0.1 Km
    Location rating8.8
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.1 km

    Rooms available at Shangri-La Hotel Kuala Lumpur

    9.1
    Exceptional
    Room comfort & quality
    Horizon Club Executive Twin Room
    Horizon Club Executive Twin Room
    ...
    • Room size: 39 m²/420 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 74 m²/797 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Horizon Club Executive King with Breakfast
    Horizon Club Executive King with Breakfast
    ...
    • Room size: 39 m²/420 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Selection Suite King
    Premier Selection Suite King
    ...
    • Room size: 80 m²/861 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Twin Room
    Premier Twin Room
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Twin Room
    Executive Twin Room
    ...
    • Room size: 39 m²/420 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive King Room
    Executive King Room
    ...
    • Room size: 39 m²/420 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Horizon Club Premier Twin Room
    Horizon Club Premier Twin Room
    ...
    • Room size: 42 m²/452 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Premier King Room
    Premier King Room
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Horizon Club Premier King Room
    Horizon Club Premier King Room
    ...
    • Room size: 42 m²/452 ft²
    • Shower and bathtub
    • 1 queen bed
    Enter dates to see prices

    What people love about Shangri-La Hotel Kuala Lumpur

    • 9.2
      Exceptional
      Location

      "Nice location."

      KAI P.

      |

      July 30, 2018

    • 8.4
      Excellent
      Breakfast

      "Breakfast was great!"

      Ma C.

      |

      September 16, 2018

    • 7.6
      Very good

      "The whole package including executive lounge is excellent and functional."

      Sony

      |

      November 30, 2018

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    More about Shangri-La Hotel Kuala Lumpur

    More about Shangri-La Hotel Kuala Lumpur

    9.2
    Exceptional

    "Hotel name itself sells itself!"

    Jepoy

    |

    January 7, 2019

    An overview

    Show less

    What they offer

    7.2
    Very good
    Staff 

    "Attentive and friendly staff, good food, good and clean room..."

    Ee V.

    |

    January 9, 2019

    Read more reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Arthur's Bar and Grill
    300 m American, Asian, Bar
    Front Page Sports Bar & Grill
    630 m American, Bar, Pub
    The Burger Bar by Fatboy's Concepts
    640 m American, Bar, Barbecue
    Asian cuisine
    Asian cuisine
    Moghul Mahal Restaurant
    60 m Asian, Halal, Indian
    Lemon Garden Cafe
    60 m Asian, Chinese, Gluten Free
    Xin Cuisine
    110 m Asian, Chinese
    Chinese cuisine
    Chinese cuisine
    Si Chuan Dou Hau Restaurant
    520 m Chinese
    biba's, mandarin oriental
    640 m Chinese
    Yan's Restaurant
    900 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Shangri-La Hotel Kuala Lumpur from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (4744)Booking.com Reviews (3585)
    8.9
    /
    10
    Excellent
    23.6% this month
    Cleanliness9.2
    Facilities8.8
    Location8.8
    Room comfort and quality9.1
    Service9.1
    Value for money8.6
    Rating
    9+ Exceptional (2076)
    8-9 Excellent (881)
    7-8 Very Good (623)
    6-7 Good (152)
    <6 Below Expectation (113)
    Time of the year
    Mar - May (877)
    Jun - Aug (1146)
    Sep - Nov (924)
    Dec - Feb (898)
    All guests (4744)
    All room types
    All languages

    Show reviews that mention 

    Showing 3845 verified guest comments
    12345
    9.6
    Exceptional
    Sharon from Singapore
    Couple
    Executive Twin Room
    Stayed 2 nights in May 2019

    Awesome 5 stars service”

    From the moment i step into the hotel, to room service and restaurant, shangri-la had made me feel welcomed. the hotel also do a security scan of cars and guest with bags. though its a little bit of inconvenience but it made me feel much safer.

    Reviewed June 28, 2019
    10.0
    Exceptional
    Pascal from Malaysia
    Couple
    Horizon Club Executive King with Breakfast
    Stayed 1 night in June 2019

    Great stay!”

    I travel a lot and usually I do not write recommendations as I am too lazy. However, for every rule there is an exception and Shangri La in KL truly deserves it: My girlfriend and I stayed at the hotel for two days as it was her birthday. Everything was perfect, from the surprise cake for her, to the hotels help provided to me for wrapping gifts, to the executive club free cocktails, the tip-top room and the great breakfast. I reall thank the entire team!

    Reviewed June 07, 2019
    9.2
    Exceptional
    Xin from Malaysia
    Family with young children
    Horizon Club Executive Twin Room
    Stayed 1 night in May 2019

    Good”

    We booked horizon club with complimentary afternoon tea and breakfast. Food are good and we enjoy the stay in the hotel. The only bad is the musky smell from the carpet i guess. Swimming pool is old and water is not very clean. Overall others are good.

    Reviewed May 06, 2019
    10.0
    Exceptional
    rolf from Switzerland
    Business traveler
    Horizon Club Premier Twin Room
    Stayed 2 nights in July 2019

    Exceptional”

    One of the best hotels i‘ve ever been

    Reviewed July 15, 2019
    9.6
    Exceptional
    Noelle from Singapore
    Couple
    Deluxe King Room
    Stayed 2 nights in February 2019

    Beautiful room, large windows and comfy bed”

    We really enjoyed our stay with a beautiful spacious room, large windows and nice bed. The staff had absolutely lovely service, and were super helpful... In fact, the only negative aspect was the room was a bit musty smelling - but it was honestly fine.

    Reviewed March 20, 2019
    9.6
    Exceptional
    Monique from Australia
    Couple
    Deluxe King Room
    Stayed 2 nights in March 2019

    Only the best! ”

    We booked this hotel for an anniversary stay after a work trip, and so glad we did! Upon arrival to our room, we were presented with an 'anniversary package', and came home that night to find rose petals scattered on our bed in the shape of a heart to mark the occasion. Aside from an easy check in, we were greeted with warmth and every service was catered for. The gym was outstanding, and has very modern weights machinery, a quiet room for stretching/boxing/TRX training, cardio machines, free weights, kettles, and enough benches to cater for 5/6 people. One of the best hotel gyms I've been to globally! On another note, the location was great and in close distance to Pavillion (shopping centre), restaurants and bars, and a fantastic breakfast buffet with everything you could possibly want - including ice cream! WOuld highly recommend, and will stay there next business trip also.

    Reviewed March 17, 2019
    10.0
    Exceptional
    Charles
    Couple
    Executive Suite
    Stayed 1 night in July 2019

    Exceptional”

    Excellent staff

    Reviewed July 21, 2019
    9.6
    Exceptional
    shoeb from Singapore
    Couple
    Executive King Room
    Stayed 2 nights in March 2019

    the best service experience”

    best service experience and best facilities like shangrila

    Reviewed July 08, 2019
    9.6
    Exceptional
    Jason from Australia
    Couple
    Deluxe King Room
    Stayed 2 nights in May 2019

    Top notch”

    Excellent service from the front door, fast efficient check-in, clean, fresh room, comfortable bed and slept with out disturbance. Big verities of breakfast options and well presented fresh served food. No hassle check out and transport to airport. Totally recommended to all.

    Reviewed May 27, 2019
    5.2
    Sebastian from Germany
    Solo traveler
    Deluxe King Room
    Stayed 4 nights in May 2019

    Not recommended ”

    I didn’t enjoy my stay at the Shangri-La in KL that much for the below reasons: - Room was not really clean when I arrived. Cleaning service even left behind a used cleaning rag in the room. Room was clean the other days, though. - Hotel Pool was under maintenance for the whole four days I spent in KL. They have provided an alternative pool (outside the hotel premises) that didn’t come anywhere close to what they were promoting on Agoda or their own website - I have seen friendlier staff in other five star hotels in the region Positives: - Breakfast buffet was good and plentiful

    Reviewed May 20, 2019
    10.0
    Exceptional
    Ryan from Malaysia
    Couple
    Executive Room
    Stayed 1 night in December 2018

    Exceptional service!”

    I planned my proposal in Shangri-La and the service provided was amazing!!! I was truly humbled by the reception and services that was provided. Thank you to the reservation manager, Sean Lee and his team for helping me to coordinate the proposal. Your services left an indelible memory for us. Thank you Shangri-La for giving us such wonderful memories. I would definitely come back again for your top notch service.

    Reviewed January 02, 2019
    9.6
    Exceptional
    steven from Australia
    Couple
    Executive Suite
    Stayed 4 nights in November 2018

    Luxury Service Rest ”

    We stayed in a suit with club lounge access great value for money, exceptional service from checkout through to check out, staff made us feel welcome. Quality of food at breakfast was best I have ever had in the many many hotels I have stayed in, alacarte breakfast offerings a rest stand out. We will be back 100%

    Reviewed November 10, 2018
    10.0
    Exceptional
    Shishila from Malaysia
    Couple
    Stayed 1 night in August 2018

    It never disappoints. ”

    Had a bit of trouble checking in as the staff could not find the room booked under Agoda (sorted eventually). Staff very patient and courteous. I appreciate that there were many helpful staff around who can assist. Love the spacious lay out and classic interior. It is a gorgeous hotel, actually. Room given was a corner room with amazing views of city. Cleanliness is a given and room, corridor, whole hotel smelt nice . Hotel is located smack in city, within 20 minutes slow stroll to KLCC and surrounded by good restaurants. Breakfast was good too, with the hotel giving a wide spread of dishes. Enjoyed walking around the garden and the maze in the compound. Definitely enjoyed the time away.

    Reviewed October 12, 2018
    10.0
    Exceptional
    Carl from United Kingdom
    Couple
    Deluxe King Room
    Stayed 2 nights in September 2018

    Brilliant”

    Recommended by a friend who had stayed many years back. A great recommendation it turns out. Great Points: - lots of food options (great Japanese restaurant + bars) - friendly staff - brilliant live music in the main bar - simply brilliant pillows and bed comfort - central location

    Reviewed October 03, 2018
    10.0
    Exceptional
    Assad from Australia
    Family with young children
    Executive Room
    Stayed 3 nights in September 2018

    5 Star Experience at one of KLs finest hotels. Best buffet in KL”

    We stayed a total of 10 nights at Shangri-La Kuala Lumpur and it was truely a fantastic experience. From the moment you step out of your car, the service is unending. The door staff to the reception, the cleaners to the maids, the chefs to the kitchen staff are all smiling, attentive and helpful. We were travelling with our 1.5 year old daughter, so my wife and I are very picky with our hotels and our expectations are very high. Shangri La far exceeded those expectations, they went above and beyond, I especially wish to mention service manager Fairuz, she was absolutely amazing and made the stay even better. Thanks for all your help. I also wish to mention Chef Goh, one of the 6 chefs at the lemon tree restaurant. I'll be writing a more thorough review on TripAdviser. But in summary, if you are looking for a 5 star (a true 5 star) hotel in Kuala Lumpur, with a large swimming pool, great gym and health centre (spa, sauna, steam room, hair salon, beauty spa), an amazing buffet breakfast (absolute necessity), a convenient location. Then Shangri La KL is your hotel. Other hotels may be more in the centre of Bukit Bintang or KLCC but you need to consider KL traffic. It will literally take you half an hour to move 1km. Shangri La was close enough that taxi rides were a few minutes, but detached enough that we were always in a traffic jam. I'll definitely be returning in future. Thank you for the lovely stay and thank you for all the extras.

    Reviewed September 26, 2018
    9.2
    Exceptional
    Christopher from Malaysia
    Family with young children
    Premier Selection Suite King
    Stayed 3 nights in September 2018

    Wonderful Hospitality and Experience”

    I would like to pay tribute to the staff of Shangri-La Hotel, KL. From the moment you get down from your car till you get to your room, the staff has been extremely warm, friendly and has provided excellent customer experience. A special thanks especially to the Horizon Lounge staff, Ms Yune and the Horizon Lounge team for taking care of me and my young children during our stay. They know how to make your feel warm and welcome, by building rapport with us, as well as going the extra mile to ensure we are taken care off. My children enjoyed mixing and being around them and it felt like home to them. Thanks.

    Reviewed September 12, 2018
    8.4
    Excellent
    Leonard from Indonesia
    Business traveler
    Executive Twin Room
    Stayed 3 nights in September 2018

    Nice location and good value”

    Great location, walking distance to KLCC (the location of my conference). Breakfast got many choices. The only problem i had was with the staff during check in where i asked to pay for everything during check-in. And couple of days later, I found out that they forgot to bill it during my check in.

    Reviewed September 08, 2018
    10.0
    Exceptional
    Shazlina from United Kingdom
    Couple
    Executive King Room
    Stayed 1 night in August 2018

    Love the Shang! ”

    Great customer service! Hubby asked for a rose bouquet and rose petals on the bed and they were amazing. We could walk to the KLCC twin towers and mall for shopping and meals. Superb location. The massage was perfect at the spa and a special mention to Yanna who is the best therapist ever. I will definitely go back to the spa for her miraculous fingers!!

    Reviewed September 05, 2018
    10.0
    Exceptional
    Tan from Malaysia
    Couple
    Deluxe King Room
    Stayed 2 nights in June 2019

    Exceptional”

    Excellent customer service & room are nice too

    Reviewed July 14, 2019
    6.4
    Good
    Ann from Singapore
    Couple
    Executive Room
    Stayed 2 nights in October 2018

    Good location but housekeeping needs improvements.”

    Had problems with room cleanliness, but staff listened and mitigated the concerns.

    Reviewed July 09, 2019
    12345
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    Shangri-La Hotel Kuala Lumpur
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    • Excellent location
    • Kuala Lumpur City Centre (KLCC)
    • Bukit Nanas Monorail Station is within 0.32 km