8.7
Excellent
/10
(153 reviews)See what guests said
Housekeeping3
See map
8.9
Excellent
Location rating score
Excellent location
Parking
FREE
Popular landmarks
Jokhang Temple2.96 km
Nearby landmarks
Norbulingka (Precious Stone Garden)50 m
Tibet Museum490 m
LuoLin XinTianDi XiuXian DiYiJie610 m
Kunde Ling850 m
Gesar Ling890 m
Palha Lu-puk1 km
XiZang TianHai YeShi1.07 km
TMSC Mall1.09 km
Drubthub Nunnery1.1 km
NvRen Jie1.13 km
Shangri-La Hotel Lhasa
Horizon Room with 2 Twin Beds Shangri-La Hotel Lhasa
Lobby Shangri-La Hotel Lhasa
Lobby Shangri-La Hotel Lhasa
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Removed from saved list
5-star Hotel
Free Wi-Fi

Shangri-La Hotel Lhasa

No.19, Luobulinka Road, Chengguan, Lhasa, China, 850000 - See map
Wellness activities
Spa & Beauty
Fitness & Pool
Property highlightsRead all 153 reviews
Exceptional comfort
9.7 room quality and comfort
Exceptional cleanliness
9.2 rating for cleanliness
Excellent facilities on premise
8.8 facilities on premise
Excellent service
8.1 rating for service

I stayed there for 2 nights and felt very comfortable during the stay.

Marsalino | July 29, 2017

Nice , clean, good service I love this hotel.

Liu | July 5, 2017

Staff are very efficient and helpful.

Ricci T. | November 3, 2017

The buffet for dinner also very nice.

Marsalino | July 29, 2017

Very comfortable, good location.

Mei S. | April 14, 2018

Highly recommended

Mei S. | April 14, 2018

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Steamroom

Value for money8.4
Distance to city center5.7km
Location rating8.9

Rooms available at Shangri-La Hotel Lhasa

9.7
Exceptional
Room comfort & quality
Executive Suite
Executive Suite
...
  • Room size: 86 m²/926 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Horizon Room with King Bed
Horizon Room with King Bed
...
  • Room size: 43 m²/463 ft²
  • Garden view
  • 2 single beds or 1 double b...
Enter dates to see prices
Executive Suite with Potala View
Executive Suite with Potala View
...
  • Room size: 86 m²/926 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Horizon Room with 2 Twin Beds
Horizon Room with 2 Twin Beds
...
  • Room size: 43 m²/463 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Horizon Club King Room with Potala View
Horizon Club King Room with Potala View
...
  • Room size: 43 m²/463 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Horizon Club King Room
Horizon Club King Room
...
  • Room size: 43 m²/463 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe King
Deluxe King
...
  • Room size: 43 m²/463 ft²
  • Mountain view
  • 2 single beds or 1 double b...
Enter dates to see prices
Horizon Club Twin Room
Horizon Club Twin Room
...
  • Room size: 43 m²/463 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 43 m²/463 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Horizon Club Twin Room with Potala View
Horizon Club Twin Room with Potala View
...
  • Room size: 43 m²/463 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Property ranking|Compared to 80 Lhasa properties
See all rankings
Cleanliness score
9.2/10
Room comfort score
9.7/10
Room size
52 sqm.
Location score
8.9/10
Better than
98
%
of Lhasa properties
Better than
98
%
of Lhasa properties
Bigger than
98
%
of Lhasa properties
Better than
90
%
of Lhasa properties
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Overall rating:
8.7
Excellent
153 reviews
Cleanliness
9.2
Facilities
8.8
Location
8.9
Read all reviews >
More about Shangri-La Hotel Lhasa

More about Shangri-La Hotel Lhasa

Located in the lovely area of Chengguan, Shangri-La Hotel Lhasa enjoys a commanding position in the religious interests, sightseeing hub of Lhasa. With its location just 5.7km from the city center and 61km from the airport, this 5-star hotel attracts numerous travelers each year. With its convenient location, the hotel offers easy access to the city's must-see destinations.

At Shangri-La Hotel Lhasa, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. Guests of the hotel can enjoy on-site features like 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, gift/souvenir shop.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The hotel's recreational facilities, which include fitness center, sauna, indoor pool, spa, massage are designed for escape and relaxation. Whatever your purpose of visit, Shangri-La Hotel Lhasa is an excellent choice for your stay in Lhasa.

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Most talked about facilities

Housekeeping
2 mentions
Food & Dining
1 mention
Breakfast
1 mention

What they offer

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Food and dining

Breakfast options

American
Asian
Continental
Vegetarian

Restaurants on site

Altitude
Cuisine:American, Asian, Chinese
Menu:Buffet, A-la-carte
Shu Garden
Cuisine:Chinese, Seafood, Sichuan
Menu:Buffet
Shambala
Cuisine:International, Local, Nepalese
Menu:Buffet
Lodgers Lounge
Cuisine:International, Local
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Shangri-La Hotel Lhasa from real guests

Overall rating
8.7
Excellent
From 153 reviews
Provided by verified guests of
Agoda Reviews (39)Booking.com Reviews (114)
Rating via Agoda8.7
/
10
Cleanliness9.2
Facilities8.8
Location8.9
Room comfort and quality9.7
Service8.1
Value for money8.4
High score for Lhasa
Rating
9+ Exceptional (12)
8-9 Excellent (2)
7-8 Very Good (7)
6-7 Good (1)
<6 Below Expectation (3)
Time of the year
Mar - May (5)
Jun - Aug (9)
Sep - Nov (5)
Dec - Feb (6)
All guests (39)
All room types
All languages

Show reviews that mention 

Showing 25 verified guest comments
12
6.4
Good
Giang from Vietnam
Group
Deluxe King
Stayed 6 nights in April 2019

Staff unable to speak English”

Bad communication between us and the reception staff. When we arrived the reception couldn’t find our booking and they told us that the booking has been cancelled. Actually we never cancel this booking. We did make a booking but then cancel and we rebook because of better deals between booking.com and Agoda.

Reviewed May 05, 2019
10.0
Exceptional
Mei from Hong Kong
Couple
Deluxe King
Stayed 1 night in March 2018

Exceptional”

very clean. very comfortable, good location. highly recommended

Reviewed April 14, 2018
8.0
Excellent
Ricci from Hong Kong
Solo traveler
Deluxe King
Stayed 2 nights in October 2017

Both breakfast and afternoon tea are nice. Hotel is located in the city centre, walking distance to potala palace. ”

Staff are very efficient and helpful.

Reviewed November 03, 2017
8.0
Excellent
yinxiao from China
Couple
Deluxe Twin Room
Stayed 2 nights in November 2016

excellent facilities, some staff lack of trainng, breakfast ok”

would recommend, Lhasa is not an easy place to adapt to. hotel has oxygen bar. the nurse in the medical centre is not friendly at all though. breakfast is ok, not the usual standard of Shangri-La but guess is the best most western I can get in Lhasa.

Reviewed September 20, 2017
10.0
Exceptional
Marsalino from Indonesia
Couple
Deluxe King
Stayed 1 night in June 2017

Unforgettable”

I stayed there for 2 nights and felt very comfortable during the stay. The buffet for dinner also very nice.. but the horizon club food not very fresh.. The room also very clean and comfortable. The staff also friendly.

Reviewed July 29, 2017
10.0
Exceptional
Liu from Taiwan
Business traveler
Executive Suite
Stayed 2 nights in June 2017

Very comfortable when I live in hotel”

Nice , clean, good service I love this hotel. I will come to next time

Reviewed July 05, 2017
7.2
Very good
Sau from Hong Kong
Group
Deluxe Twin Room
Stayed 1 night in June 2016

A bit disappointed”

The room is good, but the level of the staffs are not up to standard. The temperature of the room is fixed, too hot for me, makes me cannot sleep well.

Reviewed June 27, 2017
8.8
Excellent
Nathan from United Kingdom
Couple
Horizon Club King Room with Potala View
Stayed 2 nights in July 2016

A new kind of Lhasa experience”

I decided to book this hotel to relax after a tour to Everest Base Camp and back knowing that we would probably want to relax and knowing that in we would be trapped in Lhasa because of the Chinese rules and reg's. On arrival we had a problem as I booked a room with a "Landmark View". When we went into room there was a view of the garden and other rooms in the shangri-la. I asked where the landmark was? They didn't know what a Landmark meant, they said it was the garden and then suggested I could see a Landmark "Potala Palace" from the bar anyway so all good. Eventually they agreed that I could have a room with the Potala Palace view. They were very kind and apologetic about it all. Everything there is beautiful. Lovely long swimming pool, gym, oxygen room, spa. The breakfast is gorgeous as is the Horizon Lounge which provided complimentary drinks and food. You can easily walk to Potala Palace or a taxi to Jokhang Temple/Barkhor Square and the bars and restaurants down there for $1.5. Be aware that the taxi's stop and pick up other people along the way (more like a car share). Sadly, at the end of the stay I went to pay and they'd added 6% VAT and 10% Service Charge to the agreed Agoda price and they wouldn't back down even though on Agoda it said, "What you see is what you pay". I had no option but to pay and I am currently taking the issue up with Agoda ad hopefully they will reimburse, Other 5* hotels work harder for you, example, larger minibar, fruit left in your room etc, coffee machine etc. The hotel lacks the special touches you are paying extra for but I was glad I booked to stay here if only to relax after an amazing trip around a beautiful and amazing country. Hopefully the issue with the VAT and SC can be sorted between Agoda and the Shangri-la as it was a disappointing end to a lovely stay.

Reviewed July 26, 2016
8.0
Excellent
Thanh from Netherlands
Couple
Deluxe King
Stayed 1 night in August 2015

Great hotel, but language barrier is a big issue ”

Nice interior, comfortable and spacious room

The hotel was great and room are comfortable. However the staff performance was a big letdown. Most staff speaks English poorly. Ordering room service was an adventure: they forgot an item on my order, didn't bring my side dish, used wrong ingredients etc. And at the health centre the staff didn't even know their own menu and prices. For a 5-star hotel this is a big letdown. However the hotel facilities and interior were superb

Reviewed August 27, 2015
10.0
Exceptional
Gustina from Indonesia
Solo traveler
Deluxe Twin Room
Stayed 2 nights in November 2014

The best of Tibetan ”

still very tibetan culture, clean and spacious

i enjoyed the stay in Lhasa with the beautiful and proffesional people, easy access to Potala and downtown by walking

Reviewed March 04, 2015
7.3
Very good
Tung from Hong Kong
Solo traveler
Deluxe King
Stayed 1 night in September 2014

A moment in Tibet ”

Hotel condition, staff performance, and overall presentation.
Reviewed December 04, 2014
9.0
Exceptional
Josh from Malaysia
Couple
Deluxe King
Stayed 1 night in June 2014

as the hotel's name implied.."Shangri,la"”

Attending staff, quiet environment & comfortable room

as the hotel's name implied.. "Shangri,la". I am happy with their service!!

Reviewed June 16, 2014
9.7
Exceptional
Josh from Malaysia
Couple
Deluxe King
Stayed 1 night in June 2014

as the hotel's name implied.. " Shang-ri La"”

good quality restaurants, attentive staff & comfortable room

as the hotel's name implied.. " Shang-ri La"

Reviewed June 15, 2014
9.6
Exceptional
FUNG from Hong Kong
Group
Deluxe King
Stayed 2 nights in September 2018

員工態度好, 酒店位置方便, 價錢合理, 早餐豐富”

我入住當天生日, 大堂經理即將我房間升級至豪華觀景房,並送生日蛋糕, 非常窩心.

Reviewed September 15, 2018
10.0
Exceptional
Yan from Hong Kong
Group
Deluxe Twin Room
Stayed 3 nights in March 2018

環境很好”

只是房間有點焗,不懂弄空調,但整體很好而且很多環保上的支持行動。

Reviewed May 27, 2018
4.4
Liang from China
Couple
Deluxe King
Stayed 2 nights in December 2017

订单出错,入住时经理也不提醒!”

当天入住前本来已经定了一间房,前往酒店询问是否有多一间房,当时也许是我的疏忽不小心定了两间,等于多定了一间。就当着前台的面发生这样的状况,入住也没有提醒我,后来因为房间空调出状况,极为寒冷,正在混乱的处理换房的时候,前台打电话同时告诉我可能多定一间的问题,但被当日男值班经理打断,后来不了了之。直到今天查看信用卡账单发现了此多余订单。。这事无法怪agoda,酒店后台明明可以查到提醒一下,很不负责任!自认倒霉

Reviewed September 23, 2018
4.0
Liang from China
Couple
Deluxe King
Stayed 2 nights in December 2017

订单出错酒店也不提醒”

当天入住前本来已经定了一间房,前往酒店询问是否有多一间房,当时也许是我的疏忽不小心定了两间,等于多定了一间。就当着前台的面发生这样的状况,入住也没有提醒我,后来因为房间空调出状况,极为寒冷,正在混乱的处理换房的时候,前台打电话同时告诉我可能多定一间的问题,但被当日男值班经理打断,后来不了了之。直到今天查看信用卡账单发现了此多余订单。。这事无法怪agoda,酒店后台明明可以查到提醒一下,很不负责任!自认倒霉

Reviewed September 23, 2018
10.0
Exceptional
JINHUA from China
Business traveler
Deluxe Twin Room
Stayed 4 nights in April 2018

位置好,舒适”

酒店离布达拉宫和罗布林卡都很近,位置优越,但此时拉萨市区到处挖路,有点脏。酒店硬件设施很不错,1楼有免费氧吧和住酒店医生,保障算是不错,不过医疗费用稍贵,一名女团友因高反半夜心跳加速求诊,吸氧打点滴花了700多元,不过大半夜要去外面找医院也是麻烦,所以就在酒店就医了。总的来说服务很不错,房间也干净,唯独走廊开的暖气太热,闷的有点难受。还是值得推荐入住的。

Reviewed April 26, 2018
10.0
Exceptional
yu from China
Couple
Deluxe King
Stayed 3 nights in February 2018

拉萨幸运之旅”

酒店位置好,离布达拉宫很近,在酒店可以看到布宫的侧影,香宫的饭菜很好吃,非常值得入住,结帐遇到了一点小问题,酒店也及时与Agoda沟通,得到很好的处理,以后订酒店就上Agoda😊

Reviewed February 23, 2018
8.0
Excellent
Liang from China
Couple
Deluxe King
Stayed 2 nights in December 2017

环境不错,维护和服务跟不上”

第一个房间很冷,空调不行。安排了换房并且升级。服务人员处理问题明显不如内地专业度高,希望有所改善

Reviewed January 03, 2018
12
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|Excellent 8.7
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  • Excellent location
  • Jokhang Temple