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Shangri-La Hotel Lhasa

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Exceptional9.1
Based on 17 reviews
Shangri-La Hotel Lhasa
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Lobby
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Interior view
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Interior view
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Swimming pool
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8.9 Excellent location
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8.9Location
  • Free Wi-Fi in all rooms

  • Sauna

  • Air conditioning

  • Daily housekeeping

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Room choices
Executive Suite
...
  • Park view
  • 86 m²
  • 1 king bed
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Horizon Room with King Bed
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  • Park view
  • 43 m²
  • 2 single beds or 1 double b...
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Deluxe King
...
  • Mountain view
  • 43 m²
  • 2 single beds or 1 double b...
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Horizon Room with 2 Twin Beds
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  • 43 m²
  • Non-smoking
  • 2 single beds
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Deluxe King Room
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  • 1 super king bed
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Deluxe Twin Room
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  • 43 m²
  • Non-smoking
  • 2 single beds
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Year End Getaway
...
  • 2 single beds or 1 super ki...
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Executive Suite with Potala View
...
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    Executive King Room
    ...
    • 1 super king bed
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    Executive Twin Room
    ...
    • 2 single beds
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    Verified guest reviews

    Agoda Reviews (17)
    Booking.com Reviews (85)

    5.0

    Filter by guest type:
    Exceptional
    • Cleanliness 9.5
    • Facilities 9.4
    • Location 8.9
    • Room comfort and quality 9.7
    • Service 8.7
    • Value for money 8.7
    Exceptional
    • Cleanliness 10.0
    • Facilities 10.0
    • Location 10.0
    • Service 10.0
    • Value for money 10.0
    Exceptional
    • Cleanliness 10.0
    • Facilities 10.0
    • Location 9.0
    • Room comfort and quality 10.0
    • Service 9.0
    • Value for money 8.7
    Exceptional
    • Cleanliness 9.3
    • Facilities 9.2
    • Location 8.9
    • Room comfort and quality 9.5
    • Service 8.7
    • Value for money 8.9
    Very good
    • Cleanliness 8.0
    • Facilities 8.0
    • Location 8.0
    • Service 6.0
    • Value for money 6.0
    Provided by verified guests of Agoda
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    Language
    • English
    • 简体中文
    • 繁體中文 (香港)
    • 繁體中文 (台灣)

    Room type
    • Deluxe King
    • Executive Suite
    • Horizon Room with King Bed

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    Showing 14 verified guest comments
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    10.0
    Marsalino from Indonesia
    Couple
    Deluxe King
    Stayed 1 night in June 2017
    Unforgettable”
    I stayed there for 2 nights and felt very comfortable during the stay. The buffet for dinner also very nice.. but the horizon club food not very fresh.. The room also very clean and comfortable. The staff also friendly.
    Reviewed July 29, 2017
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    10.0
    Liu from Taiwan
    Business traveler
    Executive Suite
    Stayed 2 nights in June 2017
    Very comfortable when I live in hotel”
    Nice , clean, good service I love this hotel. I will come to next time
    Reviewed July 05, 2017
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    7.2
    Sau from Hong Kong
    Group
    Deluxe King
    Stayed 1 night in June 2016
    A bit disappointed”
    The room is good, but the level of the staffs are not up to standard. The temperature of the room is fixed, too hot for me, makes me cannot sleep well.
    Reviewed June 27, 2017
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    8.8
    Nathan from United Kingdom
    Couple
    Horizon Room with King Bed
    Stayed 2 nights in July 2016
    A new kind of Lhasa experience”
    I decided to book this hotel to relax after a tour to Everest Base Camp and back knowing that we would probably want to relax and knowing that in we would be trapped in Lhasa because of the Chinese rules and reg's. On arrival we had a problem as I booked a room with a "Landmark View". When we went into room there was a view of the garden and other rooms in the shangri-la. I asked where the landmark was? They didn't know what a Landmark meant, they said it was the garden and then suggested I could see a Landmark "Potala Palace" from the bar anyway so all good. Eventually they agreed that I could have a room with the Potala Palace view. They were very kind and apologetic about it all. Everything there is beautiful. Lovely long swimming pool, gym, oxygen room, spa. The breakfast is gorgeous as is the Horizon Lounge which provided complimentary drinks and food. You can easily walk to Potala Palace or a taxi to Jokhang Temple/Barkhor Square and the bars and restaurants down there for $1.5. Be aware that the taxi's stop and pick up other people along the way (more like a car share). Sadly, at the end of the stay I went to pay and they'd added 6% VAT and 10% Service Charge to the agreed Agoda price and they wouldn't back down even though on Agoda it said, "What you see is what you pay". I had no option but to pay and I am currently taking the issue up with Agoda ad hopefully they will reimburse, Other 5* hotels work harder for you, example, larger minibar, fruit left in your room etc, coffee machine etc. The hotel lacks the special touches you are paying extra for but I was glad I booked to stay here if only to relax after an amazing trip around a beautiful and amazing country. Hopefully the issue with the VAT and SC can be sorted between Agoda and the Shangri-la as it was a disappointing end to a lovely stay.
    Reviewed July 26, 2016
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    8.0
    Thanh from Netherlands
    Couple
    Deluxe King
    Stayed 1 night in August 2015
    Great hotel, but language barrier is a big issue ”
    Nice interior, comfortable and spacious room
    The hotel was great and room are comfortable. However the staff performance was a big letdown. Most staff speaks English poorly. Ordering room service was an adventure: they forgot an item on my order, didn't bring my side dish, used wrong ingredients etc. And at the health centre the staff didn't even know their own menu and prices. For a 5-star hotel this is a big letdown. However the hotel facilities and interior were superb
    Reviewed August 27, 2015
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    10.0
    Gustina from Indonesia
    Solo traveler
    Deluxe Twin Room
    Stayed 2 nights in November 2014
    The best of Tibetan ”
    still very tibetan culture, clean and spacious
    i enjoyed the stay in Lhasa with the beautiful and proffesional people, easy access to Potala and downtown by walking
    Reviewed March 04, 2015
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    7.3
    Tung from Hong Kong
    Solo traveler
    Deluxe King
    Stayed 1 night in September 2014
    A moment in Tibet ”
    Hotel condition, staff performance, and overall presentation.
    Reviewed December 04, 2014
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    9.0
    Josh from Malaysia
    Couple
    Deluxe King
    Stayed 1 night in June 2014
    as the hotel's name implied.."Shangri,la"”
    Attending staff, quiet environment & comfortable room
    as the hotel's name implied.. "Shangri,la". I am happy with their service!!
    Reviewed June 16, 2014
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    9.7
    Josh from Malaysia
    Couple
    Deluxe King
    Stayed 1 night in June 2014
    as the hotel's name implied.. " Shang-ri La"”
    good quality restaurants, attentive staff & comfortable room
    as the hotel's name implied.. " Shang-ri La"
    Reviewed June 15, 2014
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    8.0
    Chi from Hong Kong
    Solo traveler
    Deluxe King
    Stayed 2 nights in June 2017
    不錯的住宿體驗”
    裝潢、風格都讓人感受到拉薩的氣息。可是,服務員的質素有點參差,讓人有時有不太愉快的經歷。
    Reviewed July 04, 2017
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