Shangri-La Hotel Lhasa

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Excellent
From 23 reviewsSee what guests said
9.0
91% would recommend to a friend
Shangri-La Hotel Lhasa
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Lobby
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Interior view
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Interior view
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Swimming pool
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9.0 Excellent location
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9.0Location
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  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Sauna

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Room choices
Executive Suite
...
  • Park view
  • 86 m²/926 ft²
  • 1 king bed
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Horizon Room with King Bed
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  • Park view
  • 43 m²/463 ft²
  • 2 single beds or 1 double b...
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Deluxe King
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  • Mountain view
  • 43 m²/463 ft²
  • 2 single beds or 1 double b...
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Horizon Room with 2 Twin Beds
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  • 43 m²/463 ft²
  • Non-smoking
  • 2 single beds
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Deluxe Twin Room
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  • 43 m²/463 ft²
  • Non-smoking
  • 2 single beds
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Year End Getaway
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  • 43 m²/463 ft²
  • 2 single beds or 1 super ki...
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Executive King Room
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  • 43 m²/463 ft²
  • 1 super king bed
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Executive Twin Room
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  • 43 m²/463 ft²
  • 2 single beds
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Executive Twin Room with Landmark View
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  • 43 m²/463 ft²
  • 2 single beds
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New Year New Escapes
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  • 43 m²/463 ft²
  • 2 single beds or 1 super ki...
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Verified guest reviews

Agoda Reviews (23)Booking.com Reviews (85)
9.0
Excellent
Filter by guest type:
Cleanliness9.5
Facilities9.4
Location9.0
Room comfort and quality9.7
Service8.5
Value for money8.7
Provided by verified guests of Agoda
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Deluxe King
Executive Suite
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Showing 16 verified guest comments
12
8.0
Ricci from Hong Kong
Solo traveler
Stayed 2 nights in October 2017
Both breakfast and afternoon tea are nice. Hotel is located in the city centre, walking distance to potala palace.
Staff are very efficient and helpful.
Reviewed November 03, 2017
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8.0
yinxiao from China
Couple
Deluxe King
Stayed 2 nights in November 2016
excellent facilities, some staff lack of trainng, breakfast ok
would recommend, Lhasa is not an easy place to adapt to. hotel has oxygen bar. the nurse in the medical centre is not friendly at all though. breakfast is ok, not the usual standard of Shangri-La but guess is the best most western I can get in Lhasa.
Reviewed September 20, 2017
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10.0
Marsalino from Indonesia
Couple
Deluxe King
Stayed 1 night in June 2017
Unforgettable
I stayed there for 2 nights and felt very comfortable during the stay. The buffet for dinner also very nice.. but the horizon club food not very fresh.. The room also very clean and comfortable. The staff also friendly.
Reviewed July 29, 2017
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10.0
Liu from Taiwan
Business traveler
Executive Suite
Stayed 2 nights in June 2017
Very comfortable when I live in hotel
Nice , clean, good service I love this hotel. I will come to next time
Reviewed July 05, 2017
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7.2
Sau from Hong Kong
Group
Deluxe King
Stayed 1 night in June 2016
A bit disappointed
The room is good, but the level of the staffs are not up to standard. The temperature of the room is fixed, too hot for me, makes me cannot sleep well.
Reviewed June 27, 2017
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8.8
Nathan from United Kingdom
Couple
Horizon Room with King Bed
Stayed 2 nights in July 2016
A new kind of Lhasa experience
I decided to book this hotel to relax after a tour to Everest Base Camp and back knowing that we would probably want to relax and knowing that in we would be trapped in Lhasa because of the Chinese rules and reg's. On arrival we had a problem as I booked a room with a "Landmark View". When we went into room there was a view of the garden and other rooms in the shangri-la. I asked where the landmark was? They didn't know what a Landmark meant, they said it was the garden and then suggested I could see a Landmark "Potala Palace" from the bar anyway so all good. Eventually they agreed that I could have a room with the Potala Palace view. They were very kind and apologetic about it all. Everything there is beautiful. Lovely long swimming pool, gym, oxygen room, spa. The breakfast is gorgeous as is the Horizon Lounge which provided complimentary drinks and food. You can easily walk to Potala Palace or a taxi to Jokhang Temple/Barkhor Square and the bars and restaurants down there for $1.5. Be aware that the taxi's stop and pick up other people along the way (more like a car share). Sadly, at the end of the stay I went to pay and they'd added 6% VAT and 10% Service Charge to the agreed Agoda price and they wouldn't back down even though on Agoda it said, "What you see is what you pay". I had no option but to pay and I am currently taking the issue up with Agoda ad hopefully they will reimburse, Other 5* hotels work harder for you, example, larger minibar, fruit left in your room etc, coffee machine etc. The hotel lacks the special touches you are paying extra for but I was glad I booked to stay here if only to relax after an amazing trip around a beautiful and amazing country. Hopefully the issue with the VAT and SC can be sorted between Agoda and the Shangri-la as it was a disappointing end to a lovely stay.
Reviewed July 26, 2016
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8.0
Thanh from Netherlands
Couple
Deluxe King
Stayed 1 night in August 2015
Great hotel, but language barrier is a big issue
Nice interior, comfortable and spacious room
The hotel was great and room are comfortable. However the staff performance was a big letdown. Most staff speaks English poorly. Ordering room service was an adventure: they forgot an item on my order, didn't bring my side dish, used wrong ingredients etc. And at the health centre the staff didn't even know their own menu and prices. For a 5-star hotel this is a big letdown. However the hotel facilities and interior were superb
Reviewed August 27, 2015
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10.0
Gustina from Indonesia
Solo traveler
Deluxe Twin Room
Stayed 2 nights in November 2014
The best of Tibetan
still very tibetan culture, clean and spacious
i enjoyed the stay in Lhasa with the beautiful and proffesional people, easy access to Potala and downtown by walking
Reviewed March 04, 2015
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7.3
Tung from Hong Kong
Solo traveler
Deluxe King
Stayed 1 night in September 2014
A moment in Tibet
Hotel condition, staff performance, and overall presentation.
Reviewed December 04, 2014
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9.0
Josh from Malaysia
Couple
Deluxe King
Stayed 1 night in June 2014
as the hotel's name implied.."Shangri,la"
Attending staff, quiet environment & comfortable room
as the hotel's name implied.. "Shangri,la". I am happy with their service!!
Reviewed June 16, 2014
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12
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Tue, 13 Feb 2018 - Wed, 14 Feb 2018(1 night)