Shangri-La Hotel Lhasa

Shangri-La Hotel Lhasa

No.19, Luobulinka Road, Chengguan, Lhasa, China, 850000
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Horizon Room with 2 Twin Beds Shangri-La Hotel Lhasa
Horizon Room with 2 Twin Beds
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    Lobby Shangri-La Hotel Lhasa
    Lobby Shangri-La Hotel Lhasa
    Swimming pool Shangri-La Hotel Lhasa
    Horizon Room with 2 Twin Beds Shangri-La Hotel Lhasa
    See all 38 photos
    Exterior view Shangri-La Hotel Lhasa

    Guest reviews

    8.8
    Excellent
    /10
    (38 reviews)See what guests said
    10.0
    Exceptional

    "Nice , clean, good service I love this hotel."

    Liu

    -

    July 5, 2017

    9.7
    Exceptional room comfort and quality

    Property highlights

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    This property is in high demand!Last booked a few minutes ago
    Excellent
    Location
    8.9
    See map
    Excellent location
    Value for money8.5
    Distance to city center5.7km
    Location rating8.9
    Select your room
    9.7
    Exceptional
    Room comfort & quality
    Executive Suite
    Executive Suite
    ...
    • Room size: 86 m²/926 ft²
    • Garden view
    • 1 king bed
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    Horizon Room with King Bed
    Horizon Room with King Bed
    ...
    • Room size: 43 m²/463 ft²
    • Garden view
    • 2 single beds or 1 double b...
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    Horizon Room with 2 Twin Beds
    Horizon Room with 2 Twin Beds
    ...
    • Room size: 43 m²/463 ft²
    • Garden view
    • 2 single beds
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    Deluxe King
    Deluxe King
    ...
    • Room size: 43 m²/463 ft²
    • Mountain view
    • 2 single beds or 1 double b...
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    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 43 m²/463 ft²
    • Garden view
    • 2 single beds
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    Premier Deluxe
    Premier Deluxe
    ...
    • Room size: 55 m²/592 ft²
    • City view
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    Premier King Bed
    Premier King Bed
    ...
    • Room size: 54 m²/581 ft²
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    Premier King Bed
    Premier King Bed
    ...
    • Room size: 54 m²/581 ft²
    • Shower
    • 1 single bed
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    Horizon Club King Room
    Horizon Club King Room
    ...
    • Room size: 43 m²/463 ft²
    • Shower
    • 1 super king bed
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    Deluxe Twin Bed
    Deluxe Twin Bed
    ...
    • Room size: 43 m²/463 ft²
    • Shower
    • 1 sofa bed
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    Have a question for Shangri-La Hotel Lhasa?

    What people love about the property

    • 10.0
      Exceptional

      "The buffet for dinner also very nice."

      Marsalino

      |

      July 29, 2017

    • 10.0
      Exceptional

      "The room also very clean and comfortable."

      Marsalino

      |

      July 29, 2017

    • 10.0
      Exceptional

      "The staff also friendly."

      Marsalino

      |

      July 29, 2017

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    More about Shangri-La Hotel Lhasa

    More about Shangri-La Hotel Lhasa

    10.0
    Exceptional

    "I stayed there for 2 nights and felt very comfortable during..."

    Marsalino

    |

    July 29, 2017

    An overview

    Show less

    What they offer

    8.0
    Very good

    "Staff are very efficient and helpful."

    Ricci T.

    |

    November 3, 2017

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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (38)Booking.com Reviews (134)
    8.8
    /
    10
    Cleanliness9.3
    Facilities8.8
    Location8.9
    Room comfort and quality9.7
    Service8.3
    Value for money8.5
    Provided by verified guests of Agoda
    All languages
    All guests (38)
    All room types
    Showing 24 verified guest comments
    12
    10.0
    Exceptional
    Mei from Hong Kong
    Couple
    Deluxe King
    Stayed 1 night in March 2018
    Exceptional”
    very clean. very comfortable, good location. highly recommended
    Reviewed April 14, 2018
    8.0
    Excellent
    Ricci from Hong Kong
    Solo traveler
    Deluxe King
    Stayed 2 nights in October 2017
    Both breakfast and afternoon tea are nice. Hotel is located in the city centre, walking distance to potala palace. ”
    Staff are very efficient and helpful.
    Reviewed November 03, 2017
    8.0
    Excellent
    yinxiao from China
    Couple
    Stayed 2 nights in November 2016
    excellent facilities, some staff lack of trainng, breakfast ok”
    would recommend, Lhasa is not an easy place to adapt to. hotel has oxygen bar. the nurse in the medical centre is not friendly at all though. breakfast is ok, not the usual standard of Shangri-La but guess is the best most western I can get in Lhasa.
    Reviewed September 20, 2017
    10.0
    Exceptional
    Marsalino from Indonesia
    Couple
    Deluxe King
    Stayed 1 night in June 2017
    Unforgettable”
    I stayed there for 2 nights and felt very comfortable during the stay. The buffet for dinner also very nice.. but the horizon club food not very fresh.. The room also very clean and comfortable. The staff also friendly.
    Reviewed July 29, 2017
    10.0
    Exceptional
    Liu from Taiwan
    Business traveler
    Executive Suite
    Stayed 2 nights in June 2017
    Very comfortable when I live in hotel”
    Nice , clean, good service I love this hotel. I will come to next time
    Reviewed July 05, 2017
    7.2
    Very good
    Sau from Hong Kong
    Group
    Stayed 1 night in June 2016
    A bit disappointed”
    The room is good, but the level of the staffs are not up to standard. The temperature of the room is fixed, too hot for me, makes me cannot sleep well.
    Reviewed June 27, 2017
    8.8
    Excellent
    Nathan from United Kingdom
    Couple
    Horizon Room with King Bed
    Stayed 2 nights in July 2016
    A new kind of Lhasa experience”
    I decided to book this hotel to relax after a tour to Everest Base Camp and back knowing that we would probably want to relax and knowing that in we would be trapped in Lhasa because of the Chinese rules and reg's. On arrival we had a problem as I booked a room with a "Landmark View". When we went into room there was a view of the garden and other rooms in the shangri-la. I asked where the landmark was? They didn't know what a Landmark meant, they said it was the garden and then suggested I could see a Landmark "Potala Palace" from the bar anyway so all good. Eventually they agreed that I could have a room with the Potala Palace view. They were very kind and apologetic about it all. Everything there is beautiful. Lovely long swimming pool, gym, oxygen room, spa. The breakfast is gorgeous as is the Horizon Lounge which provided complimentary drinks and food. You can easily walk to Potala Palace or a taxi to Jokhang Temple/Barkhor Square and the bars and restaurants down there for $1.5. Be aware that the taxi's stop and pick up other people along the way (more like a car share). Sadly, at the end of the stay I went to pay and they'd added 6% VAT and 10% Service Charge to the agreed Agoda price and they wouldn't back down even though on Agoda it said, "What you see is what you pay". I had no option but to pay and I am currently taking the issue up with Agoda ad hopefully they will reimburse, Other 5* hotels work harder for you, example, larger minibar, fruit left in your room etc, coffee machine etc. The hotel lacks the special touches you are paying extra for but I was glad I booked to stay here if only to relax after an amazing trip around a beautiful and amazing country. Hopefully the issue with the VAT and SC can be sorted between Agoda and the Shangri-la as it was a disappointing end to a lovely stay.
    Reviewed July 26, 2016
    8.0
    Excellent
    Thanh from Netherlands
    Couple
    Deluxe King
    Stayed 1 night in August 2015
    Great hotel, but language barrier is a big issue ”
    Nice interior, comfortable and spacious room
    The hotel was great and room are comfortable. However the staff performance was a big letdown. Most staff speaks English poorly. Ordering room service was an adventure: they forgot an item on my order, didn't bring my side dish, used wrong ingredients etc. And at the health centre the staff didn't even know their own menu and prices. For a 5-star hotel this is a big letdown. However the hotel facilities and interior were superb
    Reviewed August 27, 2015
    10.0
    Exceptional
    Gustina from Indonesia
    Solo traveler
    Deluxe Twin Room
    Stayed 2 nights in November 2014
    The best of Tibetan ”
    still very tibetan culture, clean and spacious
    i enjoyed the stay in Lhasa with the beautiful and proffesional people, easy access to Potala and downtown by walking
    Reviewed March 04, 2015
    7.3
    Very good
    Tung from Hong Kong
    Solo traveler
    Deluxe King
    Stayed 1 night in September 2014
    A moment in Tibet ”
    Hotel condition, staff performance, and overall presentation.
    Reviewed December 04, 2014
    9.0
    Exceptional
    Josh from Malaysia
    Couple
    Deluxe King
    Stayed 1 night in June 2014
    as the hotel's name implied.."Shangri,la"”
    Attending staff, quiet environment & comfortable room
    as the hotel's name implied.. "Shangri,la". I am happy with their service!!
    Reviewed June 16, 2014
    9.7
    Exceptional
    Josh from Malaysia
    Couple
    Deluxe King
    Stayed 1 night in June 2014
    as the hotel's name implied.. " Shang-ri La"”
    good quality restaurants, attentive staff & comfortable room
    as the hotel's name implied.. " Shang-ri La"
    Reviewed June 15, 2014
    9.6
    Exceptional
    FUNG from Hong Kong
    Group
    Deluxe King
    Stayed 2 nights in September 2018
    員工態度好, 酒店位置方便, 價錢合理, 早餐豐富”
    我入住當天生日, 大堂經理即將我房間升級至豪華觀景房,並送生日蛋糕, 非常窩心.
    Reviewed September 15, 2018
    10.0
    Exceptional
    Yan from Hong Kong
    Group
    Stayed 3 nights in March 2018
    環境很好”
    只是房間有點焗,不懂弄空調,但整體很好而且很多環保上的支持行動。
    Reviewed May 27, 2018
    4.0
    Liang from China
    Couple
    Deluxe King
    Stayed 2 nights in December 2017
    订单出错酒店也不提醒”
    当天入住前本来已经定了一间房,前往酒店询问是否有多一间房,当时也许是我的疏忽不小心定了两间,等于多定了一间。就当着前台的面发生这样的状况,入住也没有提醒我,后来因为房间空调出状况,极为寒冷,正在混乱的处理换房的时候,前台打电话同时告诉我可能多定一间的问题,但被当日男值班经理打断,后来不了了之。直到今天查看信用卡账单发现了此多余订单。。这事无法怪agoda,酒店后台明明可以查到提醒一下,很不负责任!自认倒霉
    Reviewed September 23, 2018
    4.4
    Liang from China
    Couple
    Deluxe King
    Stayed 2 nights in December 2017
    订单出错,入住时经理也不提醒!”
    当天入住前本来已经定了一间房,前往酒店询问是否有多一间房,当时也许是我的疏忽不小心定了两间,等于多定了一间。就当着前台的面发生这样的状况,入住也没有提醒我,后来因为房间空调出状况,极为寒冷,正在混乱的处理换房的时候,前台打电话同时告诉我可能多定一间的问题,但被当日男值班经理打断,后来不了了之。直到今天查看信用卡账单发现了此多余订单。。这事无法怪agoda,酒店后台明明可以查到提醒一下,很不负责任!自认倒霉
    Reviewed September 23, 2018
    10.0
    Exceptional
    JINHUA from China
    Business traveler
    Stayed 4 nights in April 2018
    位置好,舒适”
    酒店离布达拉宫和罗布林卡都很近,位置优越,但此时拉萨市区到处挖路,有点脏。酒店硬件设施很不错,1楼有免费氧吧和住酒店医生,保障算是不错,不过医疗费用稍贵,一名女团友因高反半夜心跳加速求诊,吸氧打点滴花了700多元,不过大半夜要去外面找医院也是麻烦,所以就在酒店就医了。总的来说服务很不错,房间也干净,唯独走廊开的暖气太热,闷的有点难受。还是值得推荐入住的。
    Reviewed April 26, 2018
    10.0
    Exceptional
    yu from China
    Couple
    Deluxe King
    Stayed 3 nights in February 2018
    拉萨幸运之旅”
    酒店位置好,离布达拉宫很近,在酒店可以看到布宫的侧影,香宫的饭菜很好吃,非常值得入住,结帐遇到了一点小问题,酒店也及时与Agoda沟通,得到很好的处理,以后订酒店就上Agoda😊
    Reviewed February 23, 2018
    8.0
    Excellent
    Liang from China
    Couple
    Deluxe King
    Stayed 2 nights in December 2017
    环境不错,维护和服务跟不上”
    第一个房间很冷,空调不行。安排了换房并且升级。服务人员处理问题明显不如内地专业度高,希望有所改善
    Reviewed January 03, 2018
    7.2
    Very good
    LI from China
    Solo traveler
    Deluxe King
    Stayed 3 nights in June 2016
    除了服务以外都好评”
    服务效率极低,服务中心的电话总是没有人接。打电话麻烦工作人员来修下不制冷的冰箱,客服说马上到,半个小时后还是没人来,再打给客服,又告知马上到。还曾拜托礼宾部叫过一次出租,等了十几分钟车还没来,再次询问礼宾部才发现他们忘记给我们叫车了:)
    Reviewed July 13, 2016
    12
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