Shangri-La Hotel Shenzhen
Shangri-La Hotel Shenzhen
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8.4
Excellent

"Very charming, polite and professional staff."

Mark

|

January 2, 2018

Superior - Bed Shangri-La Hotel Shenzhen
Superior - Bed
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Lobby Shangri-La Hotel Shenzhen
Lobby
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Swimming pool [outdoor] Shangri-La Hotel Shenzhen
Swimming pool [outdoor]
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Fitness center Shangri-La Hotel Shenzhen
Fitness center
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See map Shangri-La Hotel Shenzhen
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Exceptional
Location
9.0
See all 6 photos Shangri-La Hotel Shenzhen
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What guests are saying:
Room was lovely and snacks in the Horizon Club room ok.
Kerry from Hong Kong
Couple
Staff are fantastic!
Christopher from New Zealand
Solo traveler
I highly highly recommend this hotel, the staff are fantastic, the rooms are clean updated, new and the food in the restaurants are incredible.. I really do recommend this hotel to everyone, single travellers and couples and specially families.
Simon from Canada
Solo traveler
great
Chao from Macau
Business traveler
comfortable, clean and room are big with full facilities. had lunch at shang palace with serve good buffet tim sum at good price per pax. overall feel is good in all aspect, will recommend and come back again....
Fabian from Singapore
Business traveler
Excellen Hotel and good value for money. Clean, Confortable and very helpfull staff.Not the most salubrious of location, but very practical and conveniet for business,travel and shopping.I whole hartedly recomend it.
orazio from Italy
Business traveler
just simply wonderful, a great location and opposite the subway station and the local train and national train lines. luohu shopping center is a wonderful place with excellent bargain and a heavenly place for the wives especially.
Calvin from United States
Business traveler
What a lovely weekend retreat. Staff so kind, happy and supportive- helped with all our needs and always with a smile and positive energy which I really appreciated. Room was lovely and snacks in the Horizon Club room ok.
Kerry from Hong Kong
Couple

Shangri-La Hotel Shenzhen

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 1241 reviewsSee what guests said
8.3
/
10
Excellent room comfort and quality
8.5
Recommended by 82% of guests
Value for money7.8
Location rating9.0
Nearest airportHong Kong International Airport (HKG) - Hong Kong
Distance to airport31.4 km
  • 210 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Shenzhen

Select your room
8.5
Excellent
Room comfort & quality
13 travelers are looking at this property right nowBook now before it's too late!
Club Hot Deal
Club Hot Deal
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds or 1 sofa bed
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Horizon
Horizon
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds or 1 queen be...
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Executive Suite
Executive Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
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Executive Suite Hot Deal
Executive Suite Hot Deal
...
  • Room size: 60 m²/646 ft²
  • Mountain view
  • 2 single beds
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Deluxe Hot Deal
Deluxe Hot Deal
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 super king bed
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Superior
Superior
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds or 1 queen be...
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Superior Hot Deal
Superior Hot Deal
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 super king bed
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Deluxe
Deluxe
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds or 1 queen be...
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Double Club King Bed
Double Club King Bed
...
  • Bathtub
  • 1 single bed
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Superior Double or Twin Room 24hrs sale
Superior Double or Twin Room 24hrs sale
...
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    Have a question for Shangri-La Hotel Shenzhen?

    What people love about the property

    • 8.0
      Very good

      "Room is clean and beds are comfortable."

      Lee

      |

      December 5, 2017

    • 8.8
      Excellent

      "Good location near to dong mien street."

      Yeo

      |

      March 18, 2017

    • 9.6
      Exceptional

      "Good and cheap massage around the corner."

      Lee

      |

      December 19, 2017

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    More about Shangri-La Hotel Shenzhen

    More about Shangri-La Hotel Shenzhen

    9.6
    Exceptional

    "Lovely helpful staff."

    Heather

    |

    April 4, 2018

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Chinese cuisine
    Chinese cuisine
    360o Bar, Restaurant and Lounge Shangri-La Hotel Shenzhen
    80 m Chinese, Grill, International
    Li Yuan Restaurant
    170 m Chinese
    HaiGuan Hotel Restaurant
    290 m Chinese
    American cuisine
    American cuisine
    Champs Bar & Grill Shangri-La Hotel Shenzhen
    80 m American, Bar, Chinese
    KFC (WanXiangCheng)
    970 m American, Fast food
    Qian Wei Shuan (WanXiangCheng)
    980 m American, Japanese
    Fast food
    Fast food
    Ou Mi Ge Mexican Restaurant (JiaNingNa)
    320 m Fast food, Mexican
    YuHua Western Restaurant (RenMin South Road)
    750 m Fast food
    Ao WeiSi Western Restaurant (ChunFeng)
    760 m Fast food

    What they offer

    6.8
    Good

    "Great option when shopping at Louwu and lovely pool."

    Margaret

    |

    May 28, 2017

    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (1241)Booking.com Reviews (1189)
    8.3
    /
    10
    Cleanliness8.4
    Facilities7.9
    Location9.0
    Room comfort and quality8.5
    Service8.3
    Value for money7.8
    Provided by verified guests of Agoda
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    All guests (1241)
    All room types

    Show reviews that mention 

    Showing 915 verified guest comments
    12345
    9.6
    Exceptional
    Robbie from Indonesia
    Group
    Stayed 1 night in September 2018
    Very Helpful Concierge and hotel staff very friendly. Near Louhu shopping area, Excellent Stay”
    I'd like to thank and highly appreciate Mr Felix F and friends (Concierge staff), who are very helpful to advice us not to cross over to Hongkong International Airport by Shekou ferry, because of incoming Typhoon on Sep 15, 2018 noon and with pleasure he deliver my group free to Louhu embarcation by his own car,
    Reviewed September 18, 2018
    8.4
    Excellent
    Werner from Canada
    Business traveler
    Horizon
    Stayed 1 night in September 2018
    Excellent”
    The Shangri-La Shenzhen is my choice of hotels when staying in Shenzhen, it's close proximity to the Hong Kong border and to the train station make it ideal for me. The internet can be somewhat slow at times, but overall you will be hard pressed to find this much hotel for the money.
    Reviewed September 18, 2018
    9.2
    Exceptional
    Kirsten from New Zealand
    Business traveler
    Stayed 1 night in April 2018
    Great hotel ”
    This hotel has everything you need and right next to the Luohu Shopping which is great - the facilities are excellent - breakfast is AMAZING! The rooms are older and getting a little tired but otherwise cant fault it
    Reviewed May 07, 2018
    Dear Guest, Thank you for choosing to reside with us at Shangri-La Hotel, Shenzhen, and sharing the positive review on Agoda. We are happy to learn that you were delighted by the facilities and buffet breakfast. Your other comment has recorded and shared with the team for future improvement. We look forward to serving you in the future. Yours Sincerely, George Baird General Manager
    Responded May 10, 2018
    Shangri-La Hotel Shenzhen
    9.2
    Exceptional
    Stephen from Canada
    Couple
    Superior
    Stayed 1 night in October 2018
    Exceptional”
    It is a great location. We had just returned from Hong Kong and wanted something close to the crossing with access to shopping. This hotel provided this for us. It is easy to get taxis when we needed them but we explored the nearby businesses as well.
    Reviewed October 08, 2018
    8.0
    Excellent
    Vincent from Hong Kong
    Couple
    Stayed 2 nights in August 2018
    Slightly disappointing”
    The reception is understaffed: we had to queue for more than 20 minutes in a very noisy lobby. Checking out was almost as time-consuming. The room was fine: clean, large, with a nice view. The behaviour of other guests can be disturbing: when we left, we saw (and smelt) a group of them smoking when waiting for the lift, and then in the lift – yet, this was a non-smoking floor. The "360" restaurant offer an impressive view of the city, but the food was disappointing: the mushroom soup was good, the lobster bisque had apparently been burnt, the sea bass was overcooked and dry, the black cod was overcooked (and that fish is very difficult to overcook).
    Reviewed August 20, 2018
    10.0
    Exceptional
    Christopher from United Kingdom
    Solo traveler
    Stayed 3 nights in September 2018
    Fab for shopping, station and more!”
    Good hotel, very friendly staff. Nice rooms
    Reviewed November 26, 2018
    9.6
    Exceptional
    Christopher from United Kingdom
    Solo traveler
    Superior
    Stayed 4 nights in November 2018
    Great Location for station and shopping in the market”
    Great location for station and shopping in the market.
    Reviewed November 26, 2018
    9.6
    Exceptional
    Yoshimitsu from Japan
    Couple
    Superior
    Stayed 3 nights in November 2018
    Good hotel but why no Lobby chair close to front desk?”
    it was so nice hotel but i wss curious about no waiting sofa near big front desk location. there was a big bar near that though.
    Reviewed November 24, 2018
    8.0
    Excellent
    CHIANG from Malaysia
    Couple
    Superior
    Stayed 2 nights in July 2017
    the room is big and clean”
    I was staying the hotel for 2 nights , the rooms are clean and spaces , my husband and i are enjoyed for the 2 nights stayed . The hotel near the Luo Hu shopping mall and train .. it is super convenience to take the train down to Hong Kong.
    Reviewed July 28, 2017
    Dear Guest, Thank you for residing at Shangri-La Hotel, Shenzhen and sharing your valuable review with us. We appreciate your comments on our convenient location and colleagues. We look forward to serving you again in the near future. Yours Sincerely, George Baird General Manager
    Responded August 07, 2017
    Shangri-La Hotel Shenzhen
    9.6
    Exceptional
    Jeffrey from United Kingdom
    Business traveler
    Horizon
    Stayed 2 nights in March 2017
    An Oasis of Splendour”
    I use the Shangri la Shenzhen for business meetings in Southern China and Hong Kong, just a quick step across the border. Horizon Club is excellent value and the bufet in the general restauarant is great, with discount for hotel guests.
    Reviewed March 08, 2017
    Dear Guest, Thank you for your residence at Horizon Club, Shangri-La Hotel, Shenzhen and sharing your positive review with us. We are thrilled to know that you enjoyed our convenient location next to Luohu border, our horizon club, and food in our coffee Garden restaurant. We look forward to seeing you again in the future. Yours Sincerely, George Baird General Manager
    Responded April 24, 2017
    Shangri-La Hotel Shenzhen
    10.0
    Exceptional
    Kenneth from United States
    Solo traveler
    Superior
    Stayed 30 nights in November 2016
    My month long stay, 11/'16, at Shangri-La Hotel, Shenzhen”
    Everyone on their staff was pleasant and helpful. My floor maid (Lily) was a very diligent worker, so very courteous, very kind, and as lovely a person as everyone named after a flower should be :) Grateful to all, Ken M.
    Reviewed January 29, 2017
    Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing your positive review on Agoda. We are excited to know that you had an impressive stay in our hotel with our helpful and pleasant colleagues, and shared your compliment with our team. It's inspiring for us so to receive such praise. We look forward to welcoming you again in the future. Yours Sincerely, George Baird General Manager
    Responded May 11, 2017
    Shangri-La Hotel Shenzhen
    8.3
    Excellent
    Andrew from United Kingdom
    Solo traveler
    Superior
    Stayed 2 nights in December 2015
    great staff”
    staff - location - faciities
    all good. enjoyed the stay. the promo breakfast plus extra stuff was a bit strange as i took it and paid but still wasn't allowed some of them (my key would not go to those floors). reception was always too busy so never asked or questioned it so my fault...so make sure you get everything you should. otherwise great
    Reviewed December 28, 2015
    10.0
    Exceptional
    LINH from United States
    Business traveler
    Executive Suite
    Stayed 2 nights in September 2015
    Best service,room clean and big”
    Staffs friendly and helpful,Horizon Club lounge is the best,Executive suite is big
    We did a good choice to moved from Pangling hotel to Shangri-La hotel cause when I book on Agoda.com after readed all the review I really don't know where to stay so I book Pangling 1 night and find out that not good location cause hard to get taxi and room small so i go back on Agoda and find out Shangri-la hotel I booked 2 nights stay at this hotel really happy with all the staffs from reception to the Horizon club lounge and specially bell man they have me book a van take us to Guangzhou airport ,thanks to Anthony Guo and Rick you guys really take care us well.Will come back here stay again on my next business trip in Shenzhen.
    Reviewed September 13, 2015
    10.0
    Exceptional
    Sophia from Singapore
    Solo traveler
    Deluxe
    Stayed 1 night in July 2015
    money worth hotel ”
    service, clean, and location
    best of the best! you only need to top up 400CNY, and you are allowed to check in very early (i arrive the hotel at 9am) and check out very late till 6pm (i check out at 5pm), high tea, and happy hours (free alcohol) just only need to topup 400CNY! i stayed for 2 nights, the room is very big and luxury, and the hotel is just 5 mins walk from the train station/customs. do try their dim sum on level 2, its very delicious.
    Reviewed August 18, 2015
    9.0
    Exceptional
    STUART from Singapore
    Couple
    Deluxe
    Stayed 1 night in April 2015
    Great location.”
    location, clean and comfortable environment, friendly and helpful staff
    The stay is short but great. It's conveniently located next to the custom, train station and a major shopping mall. I am able to get my banking affair settled in HSBC which is on the same building as the hotel. My onward booking were also done and fully recharged for my following journey.
    Reviewed May 08, 2015
    9.7
    Exceptional
    Andrew from Australia
    Solo traveler
    Deluxe
    Stayed 2 nights in October 2014
    absolute marvellous and fantastic”
    location. room and food
    i have wanted to stay at thi hotel for 5 years and know after 2 nights i cannot stay anywhere else. it is simply fabulous. i usually stay other places and pay less, now i will only stay at this hotel and will pay for the upade to Horizon. so worthwhile. staff were super polite and helpful. right acroos the road from the louhu shopping cnetre and train / bus terminal. i ask "why stay anywhere else?"
    Reviewed October 22, 2014
    9.0
    Exceptional
    William from United States
    Solo traveler
    Superior
    Stayed 6 nights in October 2014
    Not one of the best Shangri-La's”
    location, dining, staff performance
    A good stay. Not a hotel of the typical Shangri-La standards. Breakfast was great, many selections, good quality. Staff performance excellent. Bathroom was a bath/shower combo with sliding curtain, not typical of most Shangri-La hotels that have separate shower and bath. It was very much dated also. Because of this, I would rate this hotel as a 4 star and not a 5 star.
    Reviewed October 22, 2014
    9.3
    Exceptional
    ali from United Kingdom
    Couple
    Deluxe
    Stayed 1 night in July 2014
    In Shenzen this is the best value hotel”
    good location, value for money and clean
    This Shangri-la is in the old part of Shenzen. This is perfect if you are coming from Hong Kong and getting around is easy enough with plenty of taxis available. The area is right by the train station so its not the prettiest of locations but you can't beat the price and the service is excellent.
    Reviewed October 10, 2014
    8.0
    Excellent
    Walter from United States
    Business traveler
    Deluxe
    Stayed 1 night in December 2013
    Great Location”
    Location, price, rooms
    This is a good international hotel near the Luohu border crossing (and commercial city shopping). It is close to the Luohu MTR station to Hong Kong as well. It is very convenient, and the price on Agoda is less than 1/3rd of the price you'd pay walking in. Rooms are big and clean, there's a good sports bar in there (opens at 5), and a nice dim sum place (opens at 11). The Horizon floor is awesome.
    Reviewed August 01, 2014
    8.7
    Excellent
    Gavin from Australia
    Solo traveler
    Deluxe
    Stayed 1 night in May 2014
    Always a comfortable stay”
    Staff, comfort, quiet
    An quiet escape from the manic shopping streets surrounding this hotel. Shangrila-La always provides and comfortable stay and the staff are friendly, attentive and always ready to help. Some rooms bathrooms, including the one on this stay, could be refreshed as step-in bath showers are not the best. But the rooms are comfortable and quiet. All-in-all, a good stay.
    Reviewed June 29, 2014
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    Shangri-La Hotel Shenzhen
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    • Exceptional location
    • KK 100
    • Renmin South Metro Station is within 0.21 km