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Shangri-La Hotel Suzhou
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7.6 Very good location
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7.6Location
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Shangri-La Hotel Suzhou

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Excellent
From 120 reviewsSee what guests said
8.3
80% would recommend to a friend
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Hot tub

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Room choices
Deluxe Double Room - Taste of Suzhou
...
  • 40 m²/431 ft²
  • Shower and bathtub
  • 2 double beds
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Deluxe Twin Room - Taste of Suzhou
...
  • 40 m²/431 ft²
  • Shower and bathtub
  • 2 single beds
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Premium Double Room - Taste of Suzhou
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  • 62 m²/667 ft²
  • Shower and bathtub
  • 1 double bed
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Deluxe Double Room - linger at Suzhou
...
  • 42 m²/452 ft²
  • Shower and bathtub
  • 1 super king bed
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Executive Suite King
...
  • City view
  • 82 m²/883 ft²
  • 1 king bed
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Deluxe Room Twin
...
  • City view
  • 42 m²/452 ft²
  • 2 single beds
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Premier Room King Bed
...
  • City view
  • 62 m²/667 ft²
  • 1 king bed
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Premium Double Room - linger at suzhou
...
  • 62 m²/667 ft²
  • Shower and bathtub
  • 1 double bed
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Deluxe Twin Room - linger at Suzhou
...
  • 42 m²/452 ft²
  • Shower and bathtub
  • 2 double beds
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Horizon Deluxe Twin
...
  • City view
  • 42 m²/452 ft²
  • 2 single beds
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Verified guest reviews

Agoda Reviews (120)
Filter by guest type:
Cleanliness8.8
Facilities8.2
Location7.6
Room comfort and quality8.7
Service8.7
Value for money8.2
Provided by verified guests of Agoda
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Showing 104 verified guest comments
12345
4.4
Emily from United States
Group
Deluxe Room Twin
Stayed 1 night in November 2017
Smoke
Woke up in the middle of the night, thinking there was a fire. But actually just residual smoke smell from smokers in the room or surrounding rooms.
Reviewed December 03, 2017
Dear guests, Thank you for taking your time to write the review. We will double check and increase management. We look forward to welcoming you back soon in the near future. Best regards,
Responded December 03, 2017
Shangri-La Hotel Suzhou
Did you find this review helpful?|
8.0
Si from South Korea
Business traveler
Deluxe Room King
Stayed 1 night in May 2017
Good
Good. Clean room and gorgeous interior. Nice swimming pool for the children.
Reviewed June 05, 2017
Dear guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied with our guestroom and gym. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family”. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,
Responded June 06, 2017
Shangri-La Hotel Suzhou
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9.6
yutat from Hong Kong
Couple
Premier Room King Bed
Stayed 3 nights in January 2017
excellent
good
Reviewed January 15, 2017
Dear guest, Thank you for staying with us and taking time to share your compliments and valuable comments with us. We are pleased to know that you have enjoyed your stay at Shangri-La Hotel, Suzhou. Yours sincerely, Management Team
Responded April 21, 2017
Shangri-La Hotel Suzhou
Did you find this review helpful?|
10.0
YUEN from Hong Kong
Business traveler
Deluxe Room King
Stayed 1 night in May 2016
Perfert
Good
Reviewed May 15, 2016
Dear guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied with our hotel. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,
Responded November 16, 2017
Shangri-La Hotel Suzhou
Did you find this review helpful?|
8.0
Ignatius from Singapore
Business traveler
Deluxe Room King
Stayed 1 night in August 2015
Pleasant Stay
Location, Service and Dining
Excellent and efficient check-in. Staff very friendly and helpful.
Reviewed September 05, 2015
Dear guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied with our staff and service. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family”. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,
Responded November 16, 2017
Shangri-La Hotel Suzhou
Did you find this review helpful?|
10.0
Ian from Indonesia
Business traveler
Deluxe Room Twin
Stayed 5 nights in December 2014
Very nice hotel
Nice staff, room was very clean and neat, great hotel
Will surely coming back for next trip
Reviewed January 19, 2015
Dear guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied with our staff and facilities. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family”. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,
Responded November 16, 2017
Shangri-La Hotel Suzhou
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10.0
lingfeng from China
Business traveler
Premier Room King Bed
Stayed 1 night in August 2014
nice
safety
Reviewed August 11, 2014
Dear guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied with our safe environment. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family”. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,
Responded November 16, 2017
Shangri-La Hotel Suzhou
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8.3
Thomas from Sweden
Family with young children
Premier Room King Bed
Stayed 2 nights in May 2014
Perfect for children
Swimming pool, room standard, play land next to hotel
At check in 9 am we were suggested to make an upgrade to the executive floors, which would bring us benefits in terms of higher floor (view) and usage of executive lounge. The recommendation was friendly and non pushy but benefitting us. The pool area was good for kids in terms of water temperature and depth in pool. Next to the hotel there is a shopping mall with a great adventure land for kids. Our daughters of 2 and 6 loved it.
Reviewed May 04, 2014
Dear guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied with our swimming pool and room. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family”. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,
Responded November 16, 2017
Shangri-La Hotel Suzhou
Did you find this review helpful?|
8.3
Peter from United Kingdom
Couple
Premier Room King Bed
Stayed 2 nights in March 2014
great hotel excellent facilities
pool, staff, room
Reviewed March 19, 2014
Dear guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied with our swimming pool, staff and gym. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family”. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,
Responded November 16, 2017
Shangri-La Hotel Suzhou
Did you find this review helpful?|
8.0
Benoit from France
Business traveler
Deluxe Room King
Stayed 1 night in December 2013
beautiful hotel
superbe decoration
I didnt see much as I arrived at 11pm and left at 6am.......
Reviewed March 02, 2014
Dear guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied with our hotel image. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family”. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,
Responded November 16, 2017
Shangri-La Hotel Suzhou
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12345
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