Shangri-La Hotel Suzhou
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Shangri-La Hotel Suzhou

168 Ta Yuan Road, Suzhou New District, Suzhou, China, 215011
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Deluxe Room King Shangri-La Hotel Suzhou
Deluxe Room King
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    Lobby Shangri-La Hotel Suzhou
    Lobby Shangri-La Hotel Suzhou
    Interior view Shangri-La Hotel Suzhou
    Deluxe Room King Shangri-La Hotel Suzhou
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    Exterior view Shangri-La Hotel Suzhou

    Guest reviews

    8.2
    Excellent
    /10
    (161 reviews)See what guests said
    8.0
    Very good

    "Clean room and gorgeous interior."

    Si H.

    -

    June 5, 2017

    8.7
    Excellent cleanliness
    Recommended by 96% of guests

    Property highlights

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Very good
    Location
    7.7
    See map
    Very good location
    Nearby
    Popular
  • Suzhou New District Commercial Hub300 m
  • Suzhou Amusement Land1.31 km
  • Green Ridge Plaza1.35 km
  • Suzhou City Stadium1.43 km
  • Tiger Hill1.43 km
  • Metro Mall (new)1.47 km
  • Canal Park1.67 km
  • Wynn Plaza1.74 km
  • ShiDai Jie1.78 km
  • Heshan Park2.03 km
  • Value for money8.1
    Distance to city center15 Km
    Location rating7.7
    Nearest airportSunan Shuofang International Airport (WUX)
    Distance to airport26.8 km
    Select your room
    8.7
    Excellent
    Room comfort & quality
    Executive Suite King
    Executive Suite King
    ...
    • Room size: 82 m²/883 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room Twin
    Deluxe Room Twin
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Horizon Deluxe Twin
    Horizon Deluxe Twin
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Horizon Deluxe King
    Horizon Deluxe King
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Room king bed
    Premier Room king bed
    ...
    • Room size: 62 m²/667 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room King
    Deluxe Room King
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room (one day ahead of schedule) (ex gratia)
    Deluxe Room (one day ahead of schedule) (ex gratia)
    ...
    • Room size: 42 m²/452 ft²
    • Non-smoking
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 42 m²/452 ft²
    Enter dates to see prices
    Deluxe  Room ( 2 breakfast )
    Deluxe Room ( 2 breakfast )
    ...
    • Room size: 42 m²/452 ft²
    Enter dates to see prices
    Deluxe Room (one day ahead of schedule)
    Deluxe Room (one day ahead of schedule)
    ...
    • Room size: 42 m²/452 ft²
    Enter dates to see prices
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    More about Shangri-La Hotel Suzhou

    More about Shangri-La Hotel Suzhou

    An overview

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    What they offer

    8.0
    Very good

    "Nice swimming pool for the children."

    Si H.

    |

    June 5, 2017

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (161)
    8.2
    /
    10
    Cleanliness8.7
    Facilities8.0
    Location7.7
    Room comfort and quality8.7
    Service8.6
    Value for money8.1
    Provided by verified guests of Agoda
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    All guests (161)
    All room types
    Showing 115 verified guest comments
    12345
    8.3
    Excellent
    Thomas from Sweden
    Family with young children
    Premier Room king bed
    Stayed 2 nights in May 2014
    Perfect for children”
    Swimming pool, room standard, play land next to hotel
    At check in 9 am we were suggested to make an upgrade to the executive floors, which would bring us benefits in terms of higher floor (view) and usage of executive lounge. The recommendation was friendly and non pushy but benefitting us. The pool area was good for kids in terms of water temperature and depth in pool. Next to the hotel there is a shopping mall with a great adventure land for kids. Our daughters of 2 and 6 loved it.
    Reviewed May 04, 2014
    Dear guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied with our swimming pool and room. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family”. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,
    Responded November 16, 2017
    Shangri-La Hotel Suzhou
    8.7
    Excellent
    Chun from Malaysia
    Business traveler
    Deluxe Room Twin
    Stayed 2 nights in October 2012
    Excellent service, good location, mediocre room.”
    Excellent service and upclass location
    The service was excellent throughout the hotel (from concierge to reception to restaurant). In fact, it has the best service of all hotels I have stay in China before. The location is good for business traveller which is less than 10 mins taxi ride from city centre. The hotel area is located in one of the most upclass area in Suzhou and you can find handful of restaurants around. The room is rather mediocre by standard throughout the rest of the hotel, but is comfortable enough. Free wifi in room but signal is weak.
    Reviewed October 25, 2012
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded June 26, 2018
    Shangri-La Hotel Suzhou
    10.0
    Exceptional
    Min from Singapore
    Business traveler
    Deluxe Room Twin
    Stayed 5 nights in June 2012
    Exceptional Hotel Service”
    Hotel service, Hotel Room
    I got high fever, after staying at the hotel for just one day, was feeling very upset however the staff there made it all better for me, brought me to the hospital stayed with me throught the trip, made porridge for my breakfast. All I can say is I am so thankful for their great great services, this hotel is highly recommended and i would give them 100/100, hotel is very very clean and staff is ready to help anytime of the day.
    Reviewed June 27, 2012
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded June 26, 2018
    Shangri-La Hotel Suzhou
    8.0
    Excellent
    John from Australia
    Business traveler
    Deluxe Room Twin
    Stayed 1 night in February 2012
    Everything Shangri-La promises”
    Great Gym
    i enjoy the hospitality and friendly service in all shangri-la hotels. i also like the location that is convenient for shopping, eating and going out for a night at the bars. the place is clean and well maintained. could not fault this hotel. btw...the gym is awesome too.
    Reviewed March 13, 2012
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded June 26, 2018
    Shangri-La Hotel Suzhou
    8.7
    Excellent
    Andrew from United States
    Group
    Deluxe Room Twin
    Stayed 1 night in September 2011
    Luxurious hotel but not too close to city center”
    Signature Shangri-La touches...
    lovely hotel but located in the sip, so it's not too convenient to the tourist sites. however, they are easily reachable by a 15 minute cab ride. there is a street nearby featuring mainly japanese restaurants. would recommend even though it it is walkable to the gardens.
    Reviewed October 04, 2011
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded June 26, 2018
    Shangri-La Hotel Suzhou
    8.7
    Excellent
    Peter from Netherlands
    Business traveler
    Deluxe Room Twin
    Stayed 1 night in July 2011
    good hotel ”
    luxery
    this is the first time I stayed at the Shangri-la hotel in Suzhou. Service is excellent , check in went smoothly , was assisted to get to my room by one of the receptionsts. Room was specious and clean. Although the hotel is what you might expect from the Shangri-la , the price is reasenable. Suroundings of the hotel are not that spectaculair.
    Reviewed July 15, 2011
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded June 26, 2018
    Shangri-La Hotel Suzhou
    8.8
    Excellent
    stephen from United States
    Couple
    Deluxe Room King
    Stayed 1 night in August 2018
    fun”
    was very nice, did have moldy smell when first walked into room
    Reviewed August 04, 2018
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded August 06, 2018
    Shangri-La Hotel Suzhou
    9.6
    Exceptional
    Serene from Singapore
    Group
    Deluxe Room Twin
    Stayed 5 nights in March 2018
    Clean rooms, good pool and Spa facilities”
    Indoor swimming pool certainly is a plus. Great buffet breakfast too! So is the Spa experience too!
    Reviewed July 08, 2018
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded July 19, 2018
    Shangri-La Hotel Suzhou
    8.0
    Excellent
    Matthew from Singapore
    Business traveler
    Deluxe Room King
    Stayed 1 night in June 2018
    Good 5 Star Hotel ”
    Hotel is near to many Japanese eateries but quite a walk from bts station.
    Reviewed June 25, 2018
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded June 26, 2018
    Shangri-La Hotel Suzhou
    8.0
    Excellent
    Tanja from Germany
    Business traveler
    Deluxe Room King
    Stayed 8 nights in October 2013
    Enjoyable stay”
    The staff was very friendly and attentive, quiet welcoming and into details
    I stayed 8 nights and enjoyed the piece and warmth and friendliness of the staff. Only the water system sometimes is annoying when others shower, as isolation seems not enough. Other then that I was very pleased, and even though it is a high level place, staff is down to earth and very attentive, remembering details.
    Reviewed November 11, 2013
    Dear guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied with our staff and service. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family”. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,
    Responded November 16, 2017
    Shangri-La Hotel Suzhou
    9.0
    Exceptional
    Min-Hsi from Taiwan
    Family with teens
    Deluxe Room King
    Stayed 3 nights in April 2013
    a solid 5-star standard”
    friendly service, comfortable room, attentive housekeeping
    i had finished both my free bottles of water on my first night there, the next evening, i found four new bottles and a very kind note awaiting for me as i returned for the night, the note from the housekeeping lady saying that she has found me finishing all my waters, therefore prepared an additional two for me in case i needed more water. fresh fruits were also prepared in my room everyday. friendly service can be easily seen in many hotels now, but such truly attentive housekeeping, i have only encountered at this shangri-la hotel in suzhou. i felt truly at home.
    Reviewed April 10, 2013
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded June 26, 2018
    Shangri-La Hotel Suzhou
    8.3
    Excellent
    Kenneth from United States
    Business traveler
    Deluxe Room King
    Stayed 1 night in November 2012
    Convenient and comfortable”
    Excellent service
    Stayed 2 nights during a quick business trip to Taipei. Arrived after 36 hours in transit, around 2 AM. Checkin was smooth and room, while small, was adequate for my needs. Staff was quite proactive in making sure my delayed bag arrived to the hotel. Breakfast was fine for my needs, with a selection of dishes. Reception area has coffee and good wireless access. All-in-all a pleasant enough place to stay in downtown Taipei.
    Reviewed November 13, 2012
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded June 26, 2018
    Shangri-La Hotel Suzhou
    8.7
    Excellent
    Ian from United Kingdom
    Business traveler
    Premier Room king bed
    Stayed 5 nights in October 2012
    Good Hotel - Excellent service”
    Customer service was excellent, Very helpful and well trained staff
    Inital imprssions ofthe hotel were good, the staff on the front desk were freindly and efficent. The foyer area was impressive and well maintained. They seemed to have more international staff than most of the hotels that i have stay at in China, particuarly the chefs. The food at both breakfast and evening meals was very good. Room service was also excellent and all food prices were resonable. There were a selection of bars in the hotel which were ok, but there did seem to be quiet a lot of 'very frendly single women' frequenting them, but this seems to be common in China. The fitness suite floor was clean and well equiped. I managed to get a Premeir King room for £90 per night, without breakfast (thanks Agoda) which was excellent value for money if not a little bit excessive, I never really used the lounge/tv area. I was so impressed which this hotel that i will be looking to use the Shangri La chain for all my business trip to China and Asia from now on.
    Reviewed October 25, 2012
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded July 19, 2018
    Shangri-La Hotel Suzhou
    8.7
    Excellent
    Marilyn from United States
    Couple
    Deluxe Room King
    Stayed 2 nights in May 2012
    Wonderful hotel”
    Horizon room (concierge floor) with happy hour, tea, sodas and cookies available all day
    this is an excellent hotel and very well managed. there was never any confusion due to language differences. the room was clean and everything worked. the interest connection, which was free, was conisistent and strong. the front desk was very helpful in arranging transportation and providing advice on sightseeing opportunities. we spent 10 days travelling in easter china and this hotel was the best.
    Reviewed June 03, 2012
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded June 26, 2018
    Shangri-La Hotel Suzhou
    9.3
    Exceptional
    Jones from Australia
    Couple
    Deluxe Room King
    Stayed 1 night in October 2011
    Magnificent”
    Luxury
    luxury hotel at its best, up graded room on arrival. received room on the 44th floor views were fantastic, food was good staff were friendly and helpful. don't hesitate to stay here, biggest and most impressive building in town
    Reviewed October 31, 2011
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded June 26, 2018
    Shangri-La Hotel Suzhou
    9.3
    Exceptional
    Andrew from United States
    Couple
    Deluxe Room King
    Stayed 1 night in September 2010
    When in China stay in Shangri-La”
    good value, nice room with view, excellent service with a smile, good buffet
    my friends highly recommended shangri-la to me and i would do the same to anyone else. the first thing you notice is that their staff actually smiles! (a true rarity in china) you definitely feel like you're staying in a 5 star. it's a great romantic weekend getaway from shanghai (30 min on the high speed train). the city itself isn't great, but there's nice gardens to visit. my friends did and loved it. we did go a little crazy on room service and i was surprised at how small the bill was. i definitely plan on staying their again. friendliest experience you're going to have in china...
    Reviewed February 08, 2011
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded June 26, 2018
    Shangri-La Hotel Suzhou
    8.0
    Excellent
    Per from Denmark
    Business traveler
    Deluxe Room King
    Stayed 7 nights in October 2010
    Superb hotel with great rooms and good comfort”
    Super service, good food, comfortable beds, wi-fi internet free of charge
    Shangri-La Suzhou is one of the citys best hotels offering comfortable rooms, great service, good food all with a smile from the friendly and good english-speaking staff. One of my best experiences in China over the past 5-7 years.
    Reviewed October 27, 2010
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded June 26, 2018
    Shangri-La Hotel Suzhou
    9.0
    Exceptional
    Hsun from South Africa
    Solo traveler
    Deluxe Room Twin
    Stayed 1 night in October 2010
    Lovely hotel and the service is great”
    Room and service
    nothing much
    The hotel service was great, as you can expect from Shangri-la. Breakfast and afternoon tea is also very nice, except you need to be there early, they tend to not refill the food very fast, but if you ask they will bring it to you. Swimming pool is also very nice, heating pool.
    Reviewed October 22, 2010
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded June 26, 2018
    Shangri-La Hotel Suzhou
    8.0
    Excellent
    Mylah from Philippines
    Couple
    Deluxe Room King
    Stayed 1 night in September 2010
    SHangrila Suzhou”
    cleanliness and the most helpful staff
    nothing really
    We stayed at the Shangrila on my birthday and the most helpful staff always with a smile made it more special. Every request we've made was always attended to and we never heard the word no the whole duration of our stay. Location wise, its quite far from the tourist sights but if you're going to take a cab, its no problem/ THe staff is always ready to get you a cab.
    Reviewed September 30, 2010
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded June 26, 2018
    Shangri-La Hotel Suzhou
    10.0
    Exceptional
    Jennifer from Australia
    Business traveler
    Premier Room king bed
    Stayed 2 nights in October 2009
    China 09”
    The size of the rooms
    Allowing smoking in the hotel.
    This is my third stay at this hotel. I find the amenities excellent and the staff obliging. I especially like the Club facilities as the food there is excellent and the room is big enough to accommodate a large group of people. The choice of food and beverages throughout the day cannot be faulted. Having the computer available is also an asset. The staff in the club were extremely helpful and friendly.
    Reviewed November 09, 2009
    Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
    Responded June 26, 2018
    Shangri-La Hotel Suzhou
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