8.6
Excellent
/10
(873 reviews)See what guests said
View19
Housekeeping11
24-hour front desk4
See map
9.5
Exceptional
Location rating score
Exceptional location - Inside city center
Parking
Available
Popular landmarks
Cairns Regional Gallery330 m
Samurai Gallery Australia490 m
Cairns Esplanade Boardwalk650 m
Rusty's Market710 m
St Monicas Cathedral910 m
The Muddys Playground1.03 km
Kuranda Scenic Railway1.14 km
Red Arrow Walk4.31 km
Green Island27.27 km
Behana Gorge Waterfall30.28 km
Nearby landmarks
Tides20 m
Cairns Heli Scenic40 m
Red Chair Gallery50 m
FAaith Cairns50 m
The Pier Cairns60 m
Ba8 Lounge Bar70 m
Cairns Regional Council190 m
Cairns Yacht Club250 m
Doongal aboriginal art250 m
Cairns Convention Centre250 m
Shangri-la Hotel, The Marina Cairns
Deluxe Marina View Shangri-la Hotel, The Marina Cairns
Lobby Shangri-la Hotel, The Marina Cairns
Lobby Shangri-la Hotel, The Marina Cairns
See all 55 photos
Removed from saved list
5-star Resort
Free Wi-Fi

Shangri-la Hotel, The Marina Cairns

Pierpoint Road, Cairns City Center, Cairns, Australia, 4870 - See map
Wellness activities
Fitness & Pool
Property highlightsRead all 873 reviews
Fantastic breakfast
89% positive mentions
Exceptional reputation
Recommended by 89% of guests
Excellent service
8.7 rating for service
Excellent cleanliness
8.6 rating for cleanliness

Great service- mentioned it was my daughters bday and they arranged complimentary wine and chocolates- great view, service and location

Sophie | September 5, 2018

It has access to many amenities and shopping and and excellent pool area.

Adrian | March 12, 2018

Excellent location where is nearby harbor and a good tasting restaurant!

TSAI | December 14, 2019

The hotel is on the most beautiful island i can't wait to return.

Jessica | February 8, 2020

Super easy access to pier, walking distance to city centre.

WAN | January 12, 2018

This is a very nice hotel right in the heart of Cairns.

Adrian | March 12, 2018

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Cairns every 20 minutes on Agoda.com
Value for money8.2
Distance to city center0.7km
Location rating9.5
Nearest airportCairns Airport (CNS)
Distance to airport5.6 km

Rooms available at Shangri-la Hotel, The Marina Cairns

8.6
Excellent
Room comfort & quality
Horizon Club
Horizon Club
...
  • Room size: 56 m²/603 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Executive Suite
Executive Suite
...
  • Room size: 58 m²/624 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Deluxe Marina View
Deluxe Marina View
...
  • Room size: 33 m²/355 ft²
  • Harbor view
  • 1 king bed or 2 queen beds
Enter dates to see prices
Superior Room
Superior Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed or 2 queen beds
Enter dates to see prices
Executive Marina Room
Executive Marina Room
...
  • Room size: 33 m²/355 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Superior Sea View Room
Superior Sea View Room
...
  • Room size: 33 m²/355 ft²
  • Ocean view
  • 1 king bed or 2 queen beds
Enter dates to see prices
Executive Marina Room
Executive Marina Room
...
    Enter dates to see prices
    One-Bedroom Suite with Club Lounge Access
    One-Bedroom Suite with Club Lounge Access
    ...
      Enter dates to see prices
      Executive Suite with Club Lounge Access
      Executive Suite with Club Lounge Access
      ...
        Enter dates to see prices
        Superior Double or Twin Room
        Superior Double or Twin Room
        ...
          Enter dates to see prices

          What people love about Shangri-la Hotel, The Marina Cairns

          • 8.0
            Very good
            Location

            "I liked the proximity of the hotel to the city."

            mahalakshmi

            |

            October 4, 2019

          • 8.8
            Excellent

            "Staying here was certainly a real treat."

            Amanda

            |

            June 1, 2018

          • 8.0
            Very good
            Staff 

            "Staff friendly and efficient, helpful."

            Tong-Earn

            |

            August 8, 2018

          Property ranking|Compared to 533 Cairns properties
          See all rankings
          Location score
          9.5/10
          Room comfort score
          8.6/10
          Review score - United States
          8.3/10
          Cleanliness score
          8.6/10
          Better than
          96
          %
          of Cairns properties
          Better than
          94
          %
          of Cairns properties
          Better than
          92
          %
          of Cairns properties
          Better than
          91
          %
          of Cairns properties
          Up to 30% off with Agoda Insider Deals!

          Prices drop the moment you sign in!

          Sign in now
          Overall rating:
          8.6
          Excellent
          873 reviews
          Cleanliness
          8.6
          Facilities
          8.3
          Location
          9.5
          Read all reviews >
          What travelers say they love:
          Great restaurants nearby and view of the harbour.
          Walter from Australia
          Business traveler
          More about Shangri-la Hotel, The Marina Cairns

          More about Shangri-la Hotel, The Marina Cairns

          Ideally located on the edge of The Marina, this property offers complete luxury combined with tranquility. This grand and elegant property boasts 256 rooms and suites that overlook the Marlin Marina, Trinity Bay, the mountains beyond the city, or the hotel’s well manicured gardens. Perfect for those who want to combine business with leisure, in-house guests will be delighted to stroll through Shangri-la Hotel, The Marina Cairns's boardwalk that features an array of first class restaurants, cafes, bars, and guests can relish in picturesque scenery of the yachts sailing on the marina. Take a refreshing stroll from the property and you’ll find the city center, Esplanade Lagoon, Reef Fleet Terminal, and Pier Shopping Complex. Awarded for being the Best Deluxe Accommodation Award from Queensland Hotel Associate in 2009, and Winner of Meetings and Business Tourism Award from Tropical North Queensland Tourism Award in 2009, Shangri-la Hotel, The Marina Cairns is a remarkable choice.

          Show less

          Most talked about facilities

          Swimming Pool
          31 mentions
          View
          26 mentions
          Breakfast
          20 mentions
          Housekeeping
          16 mentions

          What they offer

          10.0
          Exceptional
          Cleanliness

          "Nice view, comfortable bed, clean everywhere!!"

          TSAI

          |

          December 14, 2019

          View all reviews
          Show less

          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          Property's guest policies

          Show less

          Some helpful facts

          Show less

          Reviews of Shangri-la Hotel, The Marina Cairns from real guests

          Provided by verified guests of Agoda
          8.6
          /
          10
          Cleanliness8.6
          Facilities8.3
          Location9.5
          Room comfort and quality8.6
          Service8.7
          Value for money8.2
          High score for Cairns
          Rating
          9+ Exceptional (258)
          8-9 Excellent (181)
          7-8 Very Good (135)
          6-7 Good (42)
          <6 Below Expectation (49)
          Time of the year
          Mar - May (132)
          Jun - Aug (162)
          Sep - Nov (199)
          Dec - Feb (172)
          Don't miss out!Users are booking a place in Cairns every 20 minutes on Agoda.com
          All guests (873)
          All room types
          All languages

          Show reviews that mention 

          Showing 665 verified guest comments
          12345
          6.4
          Good
          Thomas from Australia
          Solo traveler
          Deluxe Double Room
          Stayed 2 nights in May 2019

          Good”

          Aircon wouldn’t change fan speed. Kept blowing the curtain closing rods onto the glass door frame constantly banging throughout the night. Worst sleep ever. Bathroom was nice. Bed was uncomfortable. Bedroom seemed a little outdated, it was renovated but just didn’t have that Shangri-la touch.

          Reviewed May 09, 2019
          8.4
          Excellent
          Ankush from Hong Kong
          Solo traveler
          Stayed 4 nights in December 2018

          Good location, comfortable hotel ”

          Located right next to the marina on the esplanade. Plenty of restaurants within a 5-10min walk. Staff was very helpful all through. Room - spacious and comfortable with all usual amenities. House keeping on couple days only cleaned the room after 4pm - wasn’t an issue for me as was anyways out while they did it. Pool is of decent size...sun beds were available in plenty during my stay (that could be as was a rainy couple days :) Gym is reasonable - has a couple cardio machines, bench press and dumbbells till 20kg....helps that is open 24hrs.

          Reviewed December 29, 2018
          10.0
          Exceptional
          julien from France
          Couple
          Deluxe Double Room
          Stayed 1 night in May 2019

          great stay in this hotel”

          everything went well

          Reviewed May 06, 2019
          9.7
          Exceptional
          Bee from Singapore
          Family with young children
          Deluxe Marina View
          Stayed 2 nights in September 2015

          Excellent Location & View”

          Location, View and Room

          Great! Enjoyed the Excellent View & Excellent location. Very convenient, within walking distance to the Cairns Night Market, Reef Fleet Terminal & other amenities. 15 mins drive from the Cairns Airport.

          Reviewed September 23, 2015
          9.0
          Exceptional
          Kenneth from Singapore
          Family with teens
          Superior Sea View Room
          Stayed 1 night in August 2015

          Convenient Location”

          Good location, nice room and view

          The hotel is conveniently located right next to the piers and a the main tourist belt is just a 5 min stroll away. The room was very nice with separate bath and shower. We booked a sea-view room under a great deal with Agoda (Staying at the Shang was cheaper than many other hotels). The view was great, overlooking the Cairns seafront. Parking costs extra.

          Reviewed August 13, 2015
          10.0
          Exceptional
          lisanne from United States
          Couple
          Stayed 4 nights in January 2015

          A Room With A View”

          location, marina view, restaurants ad shopping close by

          Shangri-La is well known for its customer service and this was no exception. Customer service will make or break a property and from the moment you arrive until you leave, the staff is exceptional. The property is located on the marina so the view is spectacular in the evening. The room was spacious, with a balcony overlooking the marina. The amenities included bottled water, full range of toiletries and as the room had access to the Horizon Club, you could choose breakfast i noted horizon Club or in the main breakfast area depending if you had an early morning. Happy Hour in the Horizon Club was hit or miss. It was usually understaffed and well attended which meant food ran out quickly and was not replaced fast enough, drinks took a long time even though it was somewhat self service. A great feature but it needs improvement compared to the other Shari-La properties. There is never a question about staying at Shangri-La; always a great experience!

          Reviewed May 10, 2015
          8.7
          Excellent
          Robert from United Kingdom
          Couple
          Stayed 5 nights in September 2014

          Excellent Hotel - Fabulous Location”

          Location, Room, Facilities

          We booked a Horizon Club package, and it was overall well worth it!! The room was fabulous ( although the surfaces around room were showing some signs of wear and tear - but no big deal) with a really comfortable bed, nice living area and large well equipped bathroom. The balcony was huge with comfortably cushioned furniture and views directly over the marina and the mountains behind). Despite its location over the marina with it's plethora of bars/restaurants our room was really quiet. The cleaning staff were great, unobtrusive and yet getting room cleaned as soon as possible. There are a multitude of shops within the hotel complex and it really was a superb location to see the centre of Cairns, and a base to look around the Cairns region. The food in the club lounge was fine - breakfast was really good with a reasonable selection available, evening canapés were great, as long as you like Asian food. The wines provided were of good quality. Wifi was free, but car parking (valet) was charged at 15AUD per day. The only downsides we encountered were with some of the staff/service. Some (not all) of the staff in Horizon Club made no attempt to pass pleasantries with customers and even made no response to our 'thankyou' when collecting plates. On the last day my wife rang housekeeping to request a sewing kit, 2 hours later it hadn't arrived! We made a follow up call and waited a further 30 minutes to no avail. Yet when I rang again and asked to speak to the duty manager, the sewing kit arrived within 2 minutes. Overall an excellent hotel, although maybe not quite of the overall standard of some other Shangri La hotels in Asia( but there again the reasonable price maintains the value for money equation). Hopefully the hotel will take on board the above issues, which were relatively minor, but the fact is that we remember them and they have a negative impact on what was otherwise a really good stay. Despite this we would not hesitate to stay at this hotel again.

          Reviewed September 28, 2014
          9.7
          Exceptional
          Olga from Philippines
          Couple
          Superior Sea View Room
          Stayed 2 nights in August 2014

          Perfect hotel to relax and unwind”

          few steps away from Pier and night marker, food in the mezzanine were great, and very courteous staff

          I'm glad I booked this hotel. I originaly booked a twin Superior Seaview room but got upgraded to an executive room with Marina View. The room is lovely with posh amenities inside one of which is L'Occitane toiletries. Executive rooms have lots of benefits. There are a lot of benefits to mention some of it are free canapés and drinks from 5pm until 7pm (my most favourite part of the stay); free coffee, tea and juices throughout the day; and complimentary bottled water every night. It was really a lovely hotel. Good thing they put umbrellas in their hotel rooms as it was useful because it rained in our last day of stay; Hence, perfect timing. Their staff were very attentive to guests' needs. Very very grateful for my entire stay here and also very much grateful for the upgrade. To the duty manager who assisted us in our check in, thank you very much for the warm hospitality. Overall, will definitely book this hotel in the future with or without the upgrade. :)

          Reviewed September 09, 2014
          9.0
          Exceptional
          Emily from Malaysia
          Couple
          Deluxe Marina View
          Stayed 4 nights in April 2014

          Lovely Stay”

          Friendly Staff, Free Internet, Large Room

          We had a great time. The hotel staff were really attentive to our needs. The hotel had a tour desk which made our trip more enjoyable as they helped us plan lots of sightseeing tours and activities for us. Overall, it was a lovely experience.

          Reviewed April 25, 2014
          10.0
          Exceptional
          Kate from Australia
          Couple
          Horizon Club
          Stayed 1 night in December 2013

          absolutely loved it!”

          pool, bar, the room

          I love this hotel, have stayed before and will again. Horizon Club Room is awesome, the food is delicious and the cocktails are great. Great location for seeing Cairns or just hang out by the pool or in the room.

          Reviewed December 18, 2013
          9.3
          Exceptional
          Fung from Malaysia
          Business traveler
          Stayed 4 nights in July 2012

          Nice hotel & good location”

          Big room and good location

          We spent four nights at the hotel, it was lovely. Staff are very helpful and friendly. We like the bathroom and the room. Good for business traveler because the hotel give complimentary WIFI to their guest.

          Reviewed July 18, 2012
          9.0
          Exceptional
          DONG from Hong Kong
          Group
          Superior Sea View Room
          Stayed 5 nights in January 2012

          Great hotel and service”

          most staff members are friendly

          the rate was very affordable as it was on promotion! even cheaper than holiday inn... we checked in at 10am and we were immediately given a room. the room is very big with a large balcony with wonderful bay view. we bought some fruits from the supermarket nearby and we called the house keeping to borrow a knife and i was told it's fine. but when the staff came up with very bad attitude. he told me with his finger pointing at me that we have to pay aud10 for borrowing the knife next time. it really ruined our impression to the hotel. but generally the stay was great.

          Reviewed May 08, 2012
          8.0
          Excellent
          WEI from China
          Group
          Executive Suite
          Stayed 2 nights in March 2012

          A beautiful hotel and good location”

          ree wifi and good location

          I love the hotel with free wi-fi. And I loved the room with a beautiful view. On top of it,it is in very good location,cross the road , you can go to the booking center and take the curise to Great Barrie Reef,really, truely it is very convennient.

          Reviewed May 04, 2012
          10.0
          Exceptional
          Charles from Philippines
          Solo traveler
          Superior Room
          Stayed 2 nights in April 2012

          Super Big Rooms!”

          Big rooms, great staff, excellent location!

          the room here is pretty big. the location is excellent. there is a mall connected to the hotel (that's where the gym is) and then there are several restaurants beside the hotel. the terminal or pier to go to the great barrier reef is literally only a minute walk away. the staff is friendly. free wifi for this hotel!

          Reviewed April 17, 2012
          9.0
          Exceptional
          SHUN from Hong Kong
          Group
          Deluxe Marina View
          Stayed 3 nights in April 2012

          Best view in town, silent and relaxing environment”

          Location, Mariana view and clean & tidy rooms

          The Mariana view was brilliant and is definitely worth the price. The hotel is relatively farther from the center than other hotels, but all major spots are still within 5 mins walking distance. Hotel staff was helpful. Location close to esplanade and the reef terminal so that u don't need the pick up service! Save another fortune!

          Reviewed April 09, 2012
          9.3
          Exceptional
          Mattia from Italy
          Couple
          Superior Room
          Stayed 5 nights in December 2011

          Wonderful hotel next to the Marina, lovely staff”

          Quite, big rooms (we had a suite), nice swimming pool, good service, gym available

          Staff is really helpfull and effective. The hotel il quite big, but very well structured with a nice swimming pool and nice areas to chill and relax. It's next to the wharf from where all trips to the reef start. At walking distance from the (small) city centre. If you want, there is also a shopping centre in basement.

          Reviewed December 23, 2011
          8.8
          Excellent
          Elliot from Australia
          Solo traveler
          Stayed 1 night in December 2018

          low price ratio”

          We stayed in Pullman and Shangrila. The comparison showed a low price ratio of shangrila. Location is good, while the inner structure is so weird, which needs long walking time and so annoying if u r tired. How can u imaging it is a five star? I will give a 4 star only. The receptionists are ok but other staff art numb-face.

          Reviewed December 15, 2018
          10.0
          Exceptional
          ELIZABETH from United States
          Couple
          Horizon Club Room with Club Lounge Access
          Stayed 4 nights in November 2018

          relaxation by the marina”

          love the location of Shangri-La Cairns. right by the water, with plenty of very good restaurants ( Mediterranean, Aussie, French, Chinese, steak house, etc) - next to the reef fleet terminal wher you can book her excursions to GBR, Green Island - really like breakfasts included daily and the afternoon canapé's with tea/coffee -- highly recommended only , if you have knee/hip/back problems , the hallway leading to Horizon rooms can be lengthy.

          Reviewed November 27, 2018
          9.2
          Exceptional
          Daniel from United Kingdom
          Couple
          Deluxe Room with Sea View
          Stayed 2 nights in March 2019

          Great location”

          This was our final stay to our 9 months of budget travelling so anything with a bath tub was more than nice. The hotel was a great location and the on site restaurant was perfect too.

          Reviewed April 02, 2019
          7.2
          Very good
          Felicisima from Philippines
          Couple
          Stayed 3 nights in February 2019

          Very good”

          I am David Harris and you continue to put the name of a neighbour who used my computer on one occasion. Either you stop doing this or all my hotel bookings will be done with another agency. David Harris

          Reviewed March 07, 2019
          12345
          This is a popular property. Don't miss out!

          Back to search results

          Back to room choices

          |

          Dismiss

          Shangri-la Hotel, The Marina Cairns
          |Excellent 8.6
          ×
          Check in. Step out.
          Experiences on Agoda. Because your room is just the beginning.

          • Exceptional location
          • Cairns Regional Gallery
          • Cairns Railway Station is within 1.11 km