2015
Excellent 8.5
Based on 523 reviews

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About this property

Description

Ideally located on the edge of The Marina, this property offers complete luxury combined with tranquility. This grand and elegant property boasts 256 rooms and suites that overlook the Marlin Marina, Trinity Bay, the mountains beyond the city, or the hotel’s well manicured gardens. Perfect for those who want to combine business with leisure, in-house guests will be delighted to stroll through Shangri-la Hotel, The Marina Cairns's boardwalk that features an array of first class restaurants, cafes, bars, and guests can relish in picturesque scenery of the yachts sailing on the marina. Take a refreshing stroll from the property and you’ll find the city center, Esplanade Lagoon, Reef Fleet Terminal, and Pier Shopping Complex. Awarded for being the Best Deluxe Accommodation Award from Queensland Hotel Associate in 2009, and Winner of Meetings and Business Tourism Award from Tropical North Queensland Tourism Award in 2009, Shangri-la Hotel, The Marina Cairns is a remarkable choice.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Rental car
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Garden
  • Swimming pool [outdoor]
  • Tours

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Concierge
  • Currency exchange
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Swimming pool [kids]

Access

  • Check-in/check-out [express]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
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Policies

Guests are required to provide an estimated check-in time to the property prior to arrival.

Wi-Fi/Internet access is available throughout the property at no additional charge.

Transfer service is available at an additional charge. In order to reserve the transfer, please inform the property of your arrival details prior to arrival.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00PM
Check-Out Until: 11:00AM
Distance to Airport: 8.0Km
Internet Usage Fee: 0AUD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 3
Number of Restaurants: 1
Number of Rooms : 255
Time to Airport (Minutes): 10
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Verified traveler reviews

Filter by traveler type
Excellent



based on 523 reviews
  • Cleanliness 8.4
  • Facilities 8.2
  • Location 9.4
  • Room comfort and quality 8.6
  • Service 8.6
  • Value for money 8.1
  • Food and dining 7.7
Sort by

Vimal from Australia
Couples
Stayed 2 nights in October 2015
Excellent Location
I had a wonderful stay and it was close to the Marina. Good if you are planning trips to the reef. There are many dining options near by as well.
Reviewed September 23, 2016
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Geoff from Australia
Couples
Stayed 9 nights in September 2016
Great Hotel.
The staff were fantastic and the hotel is in a excellent location.
Reviewed September 21, 2016
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Michelle from Australia
Couples
Deluxe Marina View
Stayed 5 nights in August 2016
Beautiful
A beautiful hotel and we were lucky enough to be upgraded. Would definately stay here again.
Reviewed September 03, 2016
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anne from Australia
Couples
Superior Sea View Room
Stayed one night in August 2016
View view view!!!
Loved it! ;-)
Reviewed August 30, 2016
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Carolyn from Australia
Couples
Superior Room
Stayed one night in August 2016
Great place to stay
Only con was there was no top sheet only the doona and when you get too warm there isn't anything to pull over you
Reviewed August 28, 2016
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Lynette from Australia
Groups
Executive Suite
Stayed 4 nights in July 2016
Handy location and good club floor service.
Had stayed in this hotel more than 10 years ago when it had a different name. I liked the location then so I chose this hotel this time. Club floor service was very good. 3 of us are seniors so we decided on a luxurious suite with club floor service. Some of the staff were a bit inexperienced as it was school holidays they were all hands on deck. On the whole, they are good. It is an authentic five- starred hotel.
Reviewed August 25, 2016
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Martin from United Kingdom
Families with older children
Superior Sea View Room
Stayed 9 nights in July 2016
Rooms and corridors tired . Hotel needs a refurb
Refurb
Reviewed July 26, 2016
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Sonia from Australia
Families with older children
Superior Room
Stayed one night in July 2016
Cairns Stay
We really appreciated the staff. They were very friendly and helpful. An upgrade to an Ocean View Room was a plus. Thank you so much.
Reviewed July 25, 2016
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Randy from Philippines
Business travelers
Superior Room with Sea View
Stayed one night in May 2016
5-Star Experience at its BEST!
As always, Shangri-la Hotel never fails me to savor the "wow" experience whenever I am away from home. Service is simply awesome and world class.
Reviewed July 13, 2016
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Jason from Australia
Couples
Superior Room
Stayed 2 nights in June 2016
Staff are excellent and experienced great service from everyone.
Room is.a bit tired and showing its age. Bed is not to our liking as we used to a firmir mattress than what was provided. Needs a good thorough cleaning. Hotel provides off street parking at a fee which unexpected.
Reviewed June 27, 2016
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