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Shangri-La The Marina, Cairns

"Room - spacious and comfortable with all usual amenities."

Ankush - December 29, 2018
 Shangri-La The Marina, Cairns
Lobby Shangri-La The Marina, Cairns
Interior view Shangri-La The Marina, Cairns
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Shangri-La The Marina, Cairns

Pierpoint Road, Cairns City Center, Cairns, Australia, 4870 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Green Island
Within 160 m of property
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Popular landmarks
Green Island 160 m
Cairns Esplanade Lagoon 260 m
Esplanade Boardwalk 350 m
The Reef Hotel Casino 360 m
Michaelmas Cay 390 m
Night Markets 420 m
Cairns Aquarium 730 m
Muddy's Playground 940 m
Cairns Botanic Gardens 3.8 km
Gallo DairyLand 5.9 km
Nearby landmarks
Tides 20 m
Cairns Heli Scenic 40 m
Red Chair Gallery 50 m
FAaith Cairns 50 m
The Pier Cairns 60 m
Ba8 Lounge Bar 70 m
Southern Esplanade Carpark 110 m
Cairns Boat Hire 130 m
Fogarty Park 150 m
Green Island 160 m

9.5

Exceptional

Location rating score

Inside city center
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Cairns every 19 minutes on Agoda.com
Value for money8.2
Distance to city center0.7km
Location rating9.5
Nearest airportCairns Airport (CNS)
Distance to airport5.7 km

Rooms available at Shangri-La The Marina, Cairns

Excellent
Room comfort & quality
8.6
Executive Suite
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
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Horizon Club Room with Club Lounge Access
...
  • Room size: 56 m²/603 ft²
  • Balcony/terrace
  • 1 queen bed or 2 single bed...
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Horizon Club One Bedroom Suite
...
  • Room size: 74 m²/797 ft²
  • Balcony/terrace
  • 1 king bed
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Executive Marina Room
...
  • Room size: 33 m²/355 ft²
  • Balcony/terrace
  • 1 king bed
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One-Bedroom Suite
...
  • Room size: 58 m²/624 ft²
  • Balcony/terrace
  • 1 king bed
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Horizon Club Twin Room
...
  • Room size: 56 m²/603 ft²
  • Balcony/terrace
  • 2 single beds
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Deluxe Double Room
...
  • Room size: 33 m²/355 ft²
  • Balcony/terrace
  • 1 king bed
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Executive Marina Twin Room
...
  • Room size: 33 m²/355 ft²
  • Balcony/terrace
  • 2 double beds
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Deluxe Room with Sea View Twin Room
...
  • Room size: 33 m²/355 ft²
  • Balcony/terrace
  • 2 double beds
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Deluxe Twin Room
...
  • Room size: 33 m²/355 ft²
  • Balcony/terrace
  • 2 double beds
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Frequently asked questions

What time is check-in and check-out at Shangri-La The Marina, Cairns?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-La The Marina, Cairns?

Shangri-La The Marina, Cairns is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 15 AUD. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Shangri-La The Marina, Cairns has a car park right on site for maximum convenience. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Cairns with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Shangri-La The Marina, Cairns?

Wake up to a great buffet breakfast at Shangri-La The Marina, Cairns.

What are my dining options at Shangri-La The Marina, Cairns?

Shangri-La The Marina, Cairns features an on-site restaurant for your dining convenience.

What is the smoking policy at Shangri-La The Marina, Cairns?

Shangri-La The Marina, Cairns does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Shangri-La The Marina, Cairns

  • 8.0

    Very good
    Location

    "I liked the proximity of the hotel to the city."

    mahalakshmi

    |

    October 3, 2019

  • 8.8

    Excellent

    "Staying here was certainly a real treat."

    Amanda

    |

    June 1, 2018

  • 8.0

    Very good
    Staff 

    "Staff friendly and efficient, helpful."

    Tong-Earn

    |

    August 8, 2018

Property ranking|Compared to 533 Cairns properties
See all rankings
Location score
9.5/10
Room comfort score
8.6/10
Cleanliness score
8.6/10
Service score
8.7/10
Better than
96
%
of Cairns properties
Better than
94
%
of Cairns properties
Better than
91
%
of Cairns properties
Better than
90
%
of Cairns properties
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Overall rating:

8.8

Excellent
3,884 reviews
Cleanliness
8.6
Facilities
8.3
Location
9.5
Read all reviews >
What travelers say they love:
Great restaurants nearby and view of the harbour.
Walter from Australia
Business traveler
More about Shangri-La The Marina, Cairns

More about Shangri-La The Marina, Cairns

Ideally located on the edge of The Marina, this property offers complete luxury combined with tranquility. This grand and elegant property boasts 256 rooms and suites that overlook the Marlin Marina, Trinity Bay, the mountains beyond the city, or the hotel’s well manicured gardens. Perfect for those who want to combine business with leisure, in-house guests will be delighted to stroll through Shangri-La The Marina, Cairns's boardwalk that features an array of first class restaurants, cafes, bars, and guests can relish in picturesque scenery of the yachts sailing on the marina. Take a refreshing stroll from the property and you’ll find the city center, Esplanade Lagoon, Reef Fleet Terminal, and Pier Shopping Complex. Awarded for being the Best Deluxe Accommodation Award from Queensland Hotel Associate in 2009, and Winner of Meetings and Business Tourism Award from Tropical North Queensland Tourism Award in 2009, Shangri-La The Marina, Cairns is a remarkable choice.

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Most talked about facilities

Swimming Pool

31 mentions

View

26 mentions

Breakfast

20 mentions

Housekeeping

16 mentions

What they offer

10.0

Exceptional
Cleanliness

"Nice view, comfortable bed, clean everywhere!!"

TSAI

|

December 14, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

The Backyard
Cuisine:Seafood, Australian
Menu:Buffet
The Backyard Bagel Bar
Cuisine:International
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Shangri-La The Marina, Cairns from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.6
Facilities8.3
Location9.5
Room comfort and quality8.6
Service8.7
Value for money8.2
High score for Cairns
Rating
9+ Exceptional (262)
8-9 Excellent (181)
7-8 Very Good (135)
6-7 Good (42)
<6 Below Expectation (49)
Time of the year
Mar - May (133)
Jun - Aug (164)
Sep - Nov (199)
Dec - Feb (173)
Don't miss out!Users are booking a place in Cairns every 19 minutes on Agoda.com
All guests (895)
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Show reviews that mention 

Showing 669 verified guest comments
12345
8.7
Excellent
Robert from United Kingdom
Couple
Stayed 5 nights in September 2014

Excellent Hotel - Fabulous Location”

Location, Room, Facilities

We booked a Horizon Club package, and it was overall well worth it!! The room was fabulous ( although the surfaces around room were showing some signs of wear and tear - but no big deal) with a really comfortable bed, nice living area and large well equipped bathroom. The balcony was huge with comfortably cushioned furniture and views directly over the marina and the mountains behind). Despite its location over the marina with it's plethora of bars/restaurants our room was really quiet. The cleaning staff were great, unobtrusive and yet getting room cleaned as soon as possible. There are a multitude of shops within the hotel complex and it really was a superb location to see the centre of Cairns, and a base to look around the Cairns region. The food in the club lounge was fine - breakfast was really good with a reasonable selection available, evening canapés were great, as long as you like Asian food. The wines provided were of good quality. Wifi was free, but car parking (valet) was charged at 15AUD per day. The only downsides we encountered were with some of the staff/service. Some (not all) of the staff in Horizon Club made no attempt to pass pleasantries with customers and even made no response to our 'thankyou' when collecting plates. On the last day my wife rang housekeeping to request a sewing kit, 2 hours later it hadn't arrived! We made a follow up call and waited a further 30 minutes to no avail. Yet when I rang again and asked to speak to the duty manager, the sewing kit arrived within 2 minutes. Overall an excellent hotel, although maybe not quite of the overall standard of some other Shangri La hotels in Asia( but there again the reasonable price maintains the value for money equation). Hopefully the hotel will take on board the above issues, which were relatively minor, but the fact is that we remember them and they have a negative impact on what was otherwise a really good stay. Despite this we would not hesitate to stay at this hotel again.

Reviewed September 28, 2014

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10.0
Exceptional
gaynor from Australia
Couple
Stayed 3 nights in February 2012

Lovely hotel and service was fab”

Clean and freindly

without a doubt the shangri-la marina hotel in cairns would rate as one of the best that we have stayed at.great location no matter what you wanted do in cairns. from the moment i rang about early arrival they were most helpful. when we arrived the staff were friendly and very accommodating. every facility was well staffed. the entire hotel was immaculately clean.we would definitely recommend the shangri-la in cairns to our friends.we are planning to travel overseas later in 2011 and will be looking forward to staying at other shangri-la hotels after this stay.

Reviewed February 12, 2012

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9.0
Exceptional
Rakesh from India
Solo traveler
Stayed 2 nights in July 2012

The place to stay in Cairns....”

Wifi charges included in daily rate....

Cairns has not had any new hotel built recently and most of the hotels have an older 'feel' to it - wasnt too keen on staying in something that looked run in. Considering the price aspect of similar hotels in the area, the Shangri-La was a no-brainer since the price included Wifi (but do check if your room does have a strong signal - I changed rooms since the initial room given to me didnt have the best reception for Wifi). Do not think this is the regular, plush, upmarket Shangri-La seen around the world. It's a great hotel and gives you a good feel to be in the premises. The staff were great and very helpful (especially the tourist desk).

Reviewed July 16, 2012

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10.0
Exceptional
Anne from United States
Solo traveler
Stayed 3 nights in March 2014

Loved this property - would go back in a heartbeat”

stunning room, great 24 hour full-service real gym, proximity to action

The Shangri-La hotel at The Marina in Cairns is completely true to its name. It is a beautiful property with stunning rooms (pay the extra $10 per night for the marina view), one of the best showers I have ever experienced, and a prime location- minutes away from the piers where many of the Great Barrier Reef tours depart from. There is also a beautiful pool, and a wonderful restaurant in the hotel called North. We ate there three nights in a row because the food was just that good.

Reviewed March 07, 2014

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8.3
Excellent
Maree from Australia
Couple
Stayed 6 nights in July 2011

Shangri-la Marina Hotel”

Position on marina, away from other tourist areas.

shanggri-la marina is situated in a great position away from the hustle and bustle of the many tourists and backpackers of cairns. it's the nicest position in cairns but easy walking distance to access the cairns esplanade, marina and shops. underneath the hotel are a variety of restaurants and bars to suit any budget. the shangri-la bar was a fabulous place to stop for a drink and watch the boats return from the outer reef. happy hour drinks were excellent value for money. areas of the hotel are outdated but the the service was excellent and staff were very attentive. unfortunately our room was not made up until late in the afternoon, close to 5pm on several days but this just made a good excuse to sit by the pool. overall staying of at the hotel is highly recommended if staying in cairns.

Reviewed July 17, 2011

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10.0
Exceptional
Traci from United States
Solo traveler
Stayed 1 night in January 2017

Great location! Awesome Staff!”

I had booked a live aboard on the reef and wanted someplace that was near town and walkable to the docks. Shangri-la fit the bill. The walk to dock is truly like a 2 minute walk. I actually arrived the day before to drop off my bags for storage and they were more than happy to help. When I returned the next day, the staff we welcoming and immediately checked me in as they knew I was super tired from diving. The rooms were well appointed and you have views either over the ocean or over the city of Cairns, which I find quite pretty. Now, it is a big hotel and I did get lost finding my room once. But, overall excellent hotel, excellent value and excellent location.

Reviewed February 02, 2017

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8.4
Excellent
Chi from Hong Kong SAR, China
Family with teens
Stayed 3 nights in November 2017

It is one of the good options in Cairns”

Shangri-La Hotel is one of the best hotel in Cairns, overall service and facilities are good. Location is convenient (within walking distance to different attractions in town) and awesome (next to the pier with wonderful view, downstairs has many nice bars and restaurants). Just one comment about the early check-in. Due to my early flight to Cairns on arrival day, I arrived the hotel before the standard check-in time at around 9-10am, and I tried to approach if there is any available room for early check-in, since I left a early check-in request when I make my reservation. However the Front Desk agent told me that there is a room available but there is a early check-in fee if i check in before the normal check-in time. This is really the first time I got asked for a early check-in fee in a 5-stars hotel, especially there is a room ready at the time of my arrival. (I understand that a guaranteed early check-in is usually a one-night fee if i would like to guarantee my early arrival).

Reviewed November 20, 2017

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9.2
Exceptional
Janelle from Australia
Couple
Stayed 2 nights in June 2016

Will be back!”

Great room (we had one of the renovated rooms), beautiful view of the marina, perfect location, staff were lovely and very helpful. My only let-down was the gym; average for the type of hotel although I got the impression they are in between renovations or moving the gym... All in all the Shangri-la will be my go to place to stay in Cairns.

Reviewed June 21, 2016

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10.0
Exceptional
lisanne from United States
Couple
Stayed 4 nights in January 2015

A Room With A View”

location, marina view, restaurants ad shopping close by

Shangri-La is well known for its customer service and this was no exception. Customer service will make or break a property and from the moment you arrive until you leave, the staff is exceptional. The property is located on the marina so the view is spectacular in the evening. The room was spacious, with a balcony overlooking the marina. The amenities included bottled water, full range of toiletries and as the room had access to the Horizon Club, you could choose breakfast i noted horizon Club or in the main breakfast area depending if you had an early morning. Happy Hour in the Horizon Club was hit or miss. It was usually understaffed and well attended which meant food ran out quickly and was not replaced fast enough, drinks took a long time even though it was somewhat self service. A great feature but it needs improvement compared to the other Shari-La properties. There is never a question about staying at Shangri-La; always a great experience!

Reviewed May 10, 2015

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10.0
Exceptional
ELIZABETH from United States
Couple
Horizon Club Room with Club Lounge Access
Stayed 4 nights in November 2018

relaxation by the marina”

love the location of Shangri-La Cairns. right by the water, with plenty of very good restaurants ( Mediterranean, Aussie, French, Chinese, steak house, etc) - next to the reef fleet terminal wher you can book her excursions to GBR, Green Island - really like breakfasts included daily and the afternoon canapé's with tea/coffee -- highly recommended only , if you have knee/hip/back problems , the hallway leading to Horizon rooms can be lengthy.

Reviewed November 27, 2018

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8.0
Excellent
Rose from United States
Family with teens
Stayed 4 nights in April 2012

Good location, generic”

Location, decent-size room

The Shangri-la is conveniently located a short walk from the Esplanade and main shops, supermarket, and restaurants. It is also within walking distance of the Cairns CBD. The marina, from which all the boats to the Great Barrier Reef depart, is literally in its backyard. The room was relatively spacious, and the staff responsive to our requests to clear the mini bar and to deliver dishes and cutlery. The pool is also quite lovely. On the negative side, the hotel is large and rather impersonal; you could be in any city in any country. There was nothing in particular that identified this hotel as either Australian or the leading departure point for the Great Barrier Reef.

Reviewed May 20, 2012

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9.7
Exceptional
Kate from Australia
Couple
Stayed 3 nights in January 2012

One of the best hotels I've ever stayed in....”

Great location, great staff, great pool

From the first moment of pulling up, people said Welcome! Foyer is large and impressive, representing water, land etc. Room was excellent, overlooking the marina. Horizon Club was a good investment, providing large breakfast and canapes and comp drinks in the late afternoon. Concierge and tour desk service was first class, as was front of house/reception. Food and beverage service by the pool was wonderful - a great hotel in a great location within walking distance to everything in Cairns.

Reviewed January 16, 2012

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8.0
Excellent
Paul from United Kingdom
Business traveler
Stayed 1 night in August 2015

Not up to the brand standard”

Location is excellent, the gym is well equipped, good restaurants are attached.

I stayed only one night so my sampling of the hotel's features was limited. The staff were very helpful and well informed, the room was spacious and well laid out and the interior pool and surrounding space were attractive. However the entire place felt old and tired, the hotel itself was lackluster feeling. The shopping arcade attached seem deserted, with a good fraction of the shopfronts empty. The hotel is old (built in the 80's) and only now is it being renovated, with around half the rooms done. I stayed in one of the unrenovated rooms and it was not in good repair. The two other Shangri-La's I have stayed at have had much better decor, bedding and all the fixtures and fittings were in very good repair, and so this hotel does not come anywhere near the standards of other properties of this brand. However this is not a criticism unique to the Shangri-La in Cairns; I also stayed at the Pullman International and that too was worn and in not the best repair.

Reviewed August 07, 2015

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9.7
Exceptional
Claire from United Kingdom
Couple
Stayed 3 nights in August 2011

Amazing location by the Marina”

Location by Marina, accessibility to multiple restuarants and town centre, great swimming pool, view from the hotel bedroom, high quality customer service

After much research into all the options for hotel in Cairns, we decided on the Shnagri-La and we had not regrets with our choice. We would thoroughly recommend this hotel for it's quality, customer service and location, not mentioning the view from the Deluxe Marina View Room.

Reviewed September 05, 2011

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8.7
Excellent
Karan from India
Business traveler
Stayed 3 nights in February 2014

My stay at the Shangri-La, Cairns.”

The best things about this hotel are its location which is close to the city centre, its room sizes and the Shangri-La hospitality!.

We stayed for a week. service was good, the hotel is centrally located, walking distance to everything (waterfront, city center, restaurants). friendly staff, only one night room service took 2 hours. recommended, especially for the good weekend deal. I have stayed here for business as well as with family also on several occasions and always come back to the same hotel if it is Cairns.

Reviewed June 27, 2014

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9.3
Exceptional
Xi from China
Family with teens
Stayed 3 nights in April 2012

Good value!”

Great location, swimming poor, excellent service, good service.

Shangri-la has upgraded our room for free to a marine view room which is great. The hotel itself is beautifully decorated and located at the heart of Cairns. It was a pleasant stay and definately worth the money.

Reviewed May 04, 2012

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9.3
Exceptional
Tse from Hong Kong SAR, China
Couple
Stayed 4 nights in September 2010

Excellent!”

location, services, view
room facilities needs to be upgrade, espically the TV, feeling a bit old

We have a great stay at the shangri-la Cairns. Our room was a sea view room which really stunning. Very enjoy the big bathtub. Its location is convenience, only take 5 minutes walk to city centre.

Reviewed September 27, 2010

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10.0
Exceptional
Rene from United States
Couple
Stayed 3 nights in January 2012

Good location with a nice room”

Very friendly staff, great location, nice restaurant

the hotel is easy walking distance from the shops and restaurants. we ate in the hotel one evening and thought the menu had good variety and the fish was delicious. the staff went out of their way at check in to make our stay great. interesting how often the staff changes the color of their shirts at the front desk. one color in the morning, one in the afternoon. could be me, but i didn't notice this at shangri-la makati in manila. we did get a great deal of on agoda. then we told some of our liveaboard friends and they were able to get a room next day on agoda for - nice!

Reviewed January 22, 2012

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9.3
Exceptional
Roger from Australia
Couple
Stayed 6 nights in November 2011

Excellent hotel with clean and spacious rooms.”

location is great, room is comfortable, beds were also comfortable, service was excellent and staff were most helpful.

the shangri-la was a pleasure to stay at. lovely rooms with excellent views, helpful and pleasant staff were also available, room service was prompt and cheerful and a great location in cairns.

Reviewed November 26, 2011

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10.0
Exceptional
Howard from United Kingdom
Solo traveler
Stayed 4 nights in August 2010

Perfect stay at the Shangri-La, Cairns”

Fantastic room, great service, lovely Horizon lounge for breakfast and happy hour drinks and nibbles!
None come to mind

I had a perfect stay at the Shangri-La in Cairns. It is very well located, my room was incredible and the staff were so helpful, efficient and friendly. Can't wait to stay there again.

Reviewed August 31, 2010

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