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Shangri-La Tokyo
Shangri-La Tokyo
Shangri-La Tokyo
Shangri-La Tokyo
Shangri-La Tokyo
Shangri-La Tokyo
Shangri-La Tokyo

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9.1

Exceptional

592 reviews

592 reviews

Breakfast1
Check in/Check Out1
View1
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Tomica Shop

50 m

First Avenue Tokyo Station

70 m

Tokyo Character Street

80 m

Daimaru Tokyo

80 m

Nenrinya Daimaru Tokyo Store

80 m

Popular landmarks
Ginza

1.2 km

Tokyo Tower

3.4 km

Ueno Park

3.7 km

Asakusa

4.2 km

Sensoji Temple

4.4 km

Closest landmarks
Tokyo Business Clinic

110 m

C&J Clark/ Clarks

110 m

Tourist Information Center

130 m

Acorn Republic (Studio Ghibli)

150 m

Monument of Takehisa Yumeji Minatoya

200 m

Shangri-La Tokyo

Marunouchi Trust Tower Main, 1-8-3 Marunouchi, Chiyoda-ku, Tokyo Station, Tokyo, Japan, 100-8283 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Tokyo Station, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

210 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Airport transfer

Bicycle rental

Valet parking

Pets allowed

Swimming pool [indoor]

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersPopular destination! Properties in Tokyo are being booked every minute!
Value for money8.3
Location rating9.4
Nearest airportHaneda Airport (HND)
Distance to airport14.8 km

Rooms available at Shangri-La Tokyo

Exceptional
Room comfort & quality

9.5

Horizon Club Deluxe King Room
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Horizon Club Deluxe Imperial Garden View King Room
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 68 m²/732 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Horizon Club Deluxe Imperial Garden View Twin Room
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Premier Room 1 King Bed
...
  • Room size: 68 m²/732 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Room
...
  • Room size: 50 m²/538 ft²
  • Night view
  • 2 semi double beds
Enter dates to see prices
Room
...
  • Room size: 50 m²/538 ft²
  • Night view
  • 1 king bed
Enter dates to see prices
Deluxe Imperial Garden View Twin Room
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Room
...
  • Room size: 50 m²/538 ft²
  • Night view
  • 2 semi double beds
Enter dates to see prices
Room
...
  • Room size: 50 m²/538 ft²
  • Night view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Shangri-La Tokyo?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-La Tokyo?

Shangri-La Tokyo is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 62000 JPY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Shangri-La Tokyo also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Shangri-La Tokyo has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Tokyo with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Shangri-La Tokyo?

Start your mornings right, with the continental and buffet breakfast options offered at Shangri-La Tokyo. Adults can enjoy breakfast offered with an additional charge of 5495 JPY if not included in the room rate.

What are my dining options at Shangri-La Tokyo?

Shangri-La Tokyo features 3 on-site restaurants for your dining convenience.

What is the smoking policy at Shangri-La Tokyo?

Shangri-La Tokyo does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Shangri-La Tokyo?

The closest train, metro, or bus station to Shangri-La Tokyo is Tokyo Train Station, 240 m away.

What restaurants are nearby Shangri-La Tokyo?

Shangri-La Tokyo is located in Tokyo Station, famous for good restaurants such as GO, Maruka and Pokemon Cafe.

What popular shopping places are close to Shangri-La Tokyo?

Shangri-La Tokyo is located in Tokyo Station area which features shopping places such as Tomica Shop, First Avenue Tokyo Station and Daimaru Tokyo.

What are popular attractions near Shangri-La Tokyo?

Shangri-La Tokyo is located in Tokyo Station area, which is famous for attractions such as Tokyo Central Railway Station, Imperial Palace and The East Gardens of the Imperial Palace (Edo Castle Ruin).

What popular natural sightseeing spots are close to Shangri-La Tokyo?

Shangri-La Tokyo is located within Tokyo Station, which makes it conveniently close to natural sights including Renewed Grove.

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Explore the neighborhood

What people love about Shangri-La Tokyo

  • 8.8

    Excellent
    Staff 

    "I have a great time was very nice the staff very kind and helpful"

    Najwa

    |

    December 17, 2019

Overall rating:

9.1

Exceptional
592 reviews
Cleanliness
9.6
Facilities
9.1
Location
9.4
Read all reviews >
More about Shangri-La Tokyo

More about Shangri-La Tokyo

Shangri-La Tokyo

For travelers who want to take in the sights and sounds of Tokyo, Shangri-La Tokyo is the perfect choice. Its convenient location right in the city center allows you more time to see all that Tokyo has to offer.
Enjoy all that Shangri-La Tokyo has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Tokyo is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Shangri-La Tokyo.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Shangri-La Tokyo. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Fill your days with the array of activities and facilities offered at Shangri-La Tokyo. A relaxing end to every day is possible with a visit to the massage, hot tub, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Challenge your travel group members or other guests to competitive fun, with the hotel's hiking trails. Family time on relaxed evenings is easy with the hotel's games room. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

An array of attractions are a must-see while visiting Tokyo. Be sure to stop by Tokyo Tower located 3.4 km away, one of the most famous of all local landmarks.

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Amenities and facilities
Exceptional
Facilities

9.1

Most talked about facilities

Housekeeping

5 mentions

Food & Dining

3 mentions

Breakfast

3 mentions

Swimming Pool

2 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Mandarin]
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Hiking
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental
Food and dining
Breakfast options
  • American
  • Continental
Restaurants on site

Piacere

  • Cuisine: Italian
  • Menu: Buffet
Location
Marunouchi Trust Tower Main, 1-8-3 Marunouchi, Chiyoda-ku, Tokyo Station, Tokyo, Japan, 100-8283
Exceptional
Location

9.4

Airports

  • Haneda Airport (HND)
    14.8 km 22 min drive
  • Narita International Airport (NRT)
    57.2 km 53 min drive

Public transportation

  • Tokyo Train Station
    240 m 12 min drive
  • Nihonbashi Subway Station
    470 m

Hospital or clinic

  • Tokyo Business Clinic
    110 m

Shopping

  • Ameyoko Shopping Street
    3.1 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    110 m 2 min walk
What's nearby

Popular landmarks

  • Ginza
    1.2 km
  • Tokyo Tower
    3.4 km
  • Ueno Park
    3.7 km
  • Asakusa
    4.2 km
  • Sensoji Temple
    4.4 km
  • Tokyo Skytree
    4.8 km
  • Shinjuku Gyoen National Garden
    5.4 km
  • Meiji Jingu
    6.4 km
  • Shibuya Crossing
    6.7 km
  • Tokyo Metropolitan Government Building observation room
    7.1 km

Nearby landmarks

  • Tomica Shop
    50 m
  • First Avenue Tokyo Station
    70 m
  • Daimaru Tokyo
    80 m
  • Tokyo Character Street
    80 m
  • JAF Tokyo Branch
    80 m
  • Nenrinya Daimaru Tokyo Store
    80 m
  • Waraku Beniya Ecute Tokyo
    80 m
  • Ekibenya Matsuri
    100 m
  • Yaesu Shopping Mall
    110 m
  • Daimaru Department Store Tokyo
    110 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Maximum number of guests in one room is 3 including children.
  • Guests who will be staying in Executive Suite, Horizon Deluxe King and/or Horizon Deluxe Twin can access Horizon Club Lounge during the stay.
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee62000 JPY
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)5495 JPY

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors37
  • Number of restaurants3
  • Number of rooms 200
  • Room voltage100
  • Year property opened2009

Reviews of Shangri-La Tokyo from real guests

Provided by verified guests of Agoda
9.1
/
10
Exceptional
Cleanliness9.6
Facilities9.1
Location9.4
Room comfort and quality9.5
Service9.5
Value for money8.3
High score for Tokyo
Rating
9+ Exceptional (94)
8-9 Excellent (37)
7-8 Very Good (9)
6-7 Good (4)
<6 Below Expectation (5)
Time of the year
Mar - May (41)
Jun - Aug (35)
Sep - Nov (35)
Dec - Feb (38)
All guests (236)
All languages

Show reviews that mention 

Showing 149 verified guest comments
12345
9.6
Exceptional
Yen from Vietnam
Business traveler
Deluxe Imperial Garden View King Room
Stayed 4 nights in December 2019

Wonderful”

Everything So good

Reviewed January 03, 2020

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8.8
Excellent
Najwa from Qatar
Business traveler
Deluxe Imperial Garden View King Room
Stayed 4 nights in December 2019

Very nice and clean ”

I have a great time was very nice the staff very kind and helpful

Reviewed December 17, 2019

See room deals

9.7
Exceptional
Xiu from Singapore
Couple
Stayed 4 nights in May 2015

relaxing place in central location”

Very comfortable, full of amenities, good service.

Shangri-la never fails to live up to its name. It's located at tokyo station, a central location, with all the main metro lines and airport express within reach. The service is fantastic, they were happy to make restaurant reservations for us before our arrival, and they even offered to keep our extra baggage in the hotel for 9 days after we checked out, when all we did was enquire with them about long term storage at tokyo station! This is a huge help for us as we didn't want to lug around multiple luggages while traveling to Kyoto and Osaka, before coming back to Tokyo again. The room itself: fabulous. Huge for tokyo standards. We got a deluxe room, and somehow ended up in the corner room, with a huge shower/ bathroom that had a window looking towards the city. The room had all we need, and much more. The bed promises a good night sleep, and I can barely hear any noise from the corridor. Would totally stay there again.

Reviewed May 13, 2015

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9.7
Exceptional
Suet from Hong Kong SAR, China
Family with young children
Stayed 1 night in February 2014

More than expected...”

Staff, services, room

They provide their service by heart. Everything prepared and done already before you could think of. I am a Shangri La fans, always stay with them whenver I travel abroad. 2 resorts in Kota-kinabalu and the one at Sentosa. We visited Tokyo to stay for one night before going home, though priced higher than most Tokyo hotels, its location and services will compensate it all. They even provide escort services to and from Tokyo station platform. All staff are helpful and with good English. Shangri La never disappoint me before, but this one, is over my expectation. The best one in my experience.

Reviewed February 04, 2014

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9.2
Exceptional
Thomas from Switzerland
Family with teens
Premier Room 1 King Bed
Stayed 5 nights in July 2018

You get what you pay for”

Superb location. The hotel entrance is only about 25 meters from the nearest gate of the Tokyo station, with direct links to the Narita Express, the Shinkansen Network as well as the ever so popular Yamanote line, which circles the city and stops at most tourist hotspots. Rooms are exceptionally big and comfortable, with all imagineable amenities. Bathtub with a view in the premier rooms is great. Employees are „over the top“ friendly without exception. It went to the level where I found myself a little out of place with all the bowing and demonstration of respect. The pool was very relaxing and I guess it‘s hardly ever full, because the Shangri-La is not huge. It only occupies the top (roughly) ten floors of the tower. Breakfast was too expensive for what it was. All very nicely presented, and food of very good quality, and the made to order main course always fine, but 4‘400 Yen per adult is not a great value. Hope to overcome my lazyness in the future and eat elsewhere.

Reviewed August 03, 2018

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10.0
Exceptional
Sara from United States
Couple
Stayed 1 night in February 2012

Adore the Shangri-La”

fabulous view of city, comfortable rooms, impecable service

This hotel we will return to. Our room was lovely. The service at the hotel is second to none. Having breakfast at the hotel restaurant in the morning is dreamy. The design of the restaurant, the flower arrangements and the buffet are very special. I had a massage at the spa to help combat jet lag. It was well worth it. To help us find a restuarant outside hotel first evening in Tokyo we were walked over to the station and pointed in right direction! the Attention to small detail is the by line at the Shangri-La. Make sure you find time to sit in bar in the evening or late afternoon and soak up the fabulous view of Tokyo!

Reviewed February 13, 2012

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9.7
Exceptional
Guillermo from Spain
Couple
Stayed 4 nights in September 2012

wow wow wow! ”

Amazing Hotel, Amazing Staff, Great Location

we stayed here for the last 4 nights of our honeymoon in japan and we definitely ended in style! from the moment we arrived the staff knew our names (without us telling them-amazing!) and treated us so well. when we checked it (smoothly of course) we were informed that as it was our honeymoon we had a complimentary bottle of bubbles which was the perfect way to enjoy settling into our room and enjoying the tokyo skyline from the 35 floor! we were in room (corner room) and it was perfect from the bed to the bathroom! plenty of space and everything was spotless and clean! front desk were a great help booking us tickets for kabuki and sumo and also making a dinner reservation for us as well. i nearly cried when we left and it was very nice and helpful to have an escort to the nex platform (our bags weighed a ton!) and a great but simple touch. would i go back, within a heartbeat. thank you everyone at shangri-la tokyo!

Reviewed September 19, 2012

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10.0
Exceptional
jennifer from Australia
Couple
Stayed 1 night in December 2012

Excellent location, service and luxury room ”

Next to Tokyo Station. Beautiful decor and fittings. Very helpful staff.

We loved it at the Shangri-La in Tokyo. It was our first hotel on our trip and the staff made us feel very welcome and were very helpful. We had a beautiful room with excellent views over the city skyline and luxury surrounds in our room. The location is the best as we were traveling on a Japan Rail Pass and subway so used the station everyday to get around. We would highly recommend this hotel as a terrific place to stay in Tokyo.

Reviewed December 16, 2012

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9.7
Exceptional
Pharyn from Australia
Couple
Stayed 1 night in January 2013

Lovely - really couldn't fault our stay!!!”

Great location, fantastic staff, amazing views!!!

When we arrived at Shangri-La, we were offered an 'upsell' to a corner room and Horizon Club / Lounge access for AUD $130 (approx). We were already paying around $600 for the room, but we thought 'what the heck' as we were only there for one night. I must say though - it was definitely worth the extra $130!!! The room was quite large - especially for Japanese standards, with a HUGE bathroom including a lovely bath with a glass wall that provided a view of Tokyo. The staff were incredible, and the drinks and nibbles we had at the Horizon club were really good - as was the breakfast the next morning - probably the best hotel breakfast I've ever had. I wish we had been able to stay longer! A brilliant way to finish our holiday in Japan...

Reviewed January 18, 2013

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9.3
Exceptional
ariana from Indonesia
Business traveler
Stayed 3 nights in October 2013

great stay”

location room service

We were at the Shangri La Tokyo for less than 24 hours but while we were there we definitely used the services of the hotel! Yes- you pay top dollar but it was worth every dime. The check in service on the club level was amazing and accommodating a group of tired American travelers. They helped us arrange a bike tour and navigate the subways. All with patience and smiles. Breakfast in the morning is included-- beyond the amazing buffet set up you could order anything off the menu- all included. Quite impressive. The appointments in the room were excellent too (stockings for the ladies were just part of the amenity kits!) Our stay was short but we will always remember and recommend this property.

Reviewed November 13, 2013

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9.3
Exceptional
ariana from Indonesia
Business traveler
Stayed 3 nights in October 2013

great stay”

location room service

We were at the Shangri La Tokyo for less than 24 hours but while we were there we definitely used the services of the hotel! Yes- you pay top dollar but it was worth every dime. The check in service on the club level was amazing and accommodating a group of tired American travelers. They helped us arrange a bike tour and navigate the subways. All with patience and smiles. Breakfast in the morning is included-- beyond the amazing buffet set up you could order anything off the menu- all included. Quite impressive. The appointments in the room were excellent too (stockings for the ladies were just part of the amenity kits!) Our stay was short but we will always remember and recommend this property.

Reviewed November 13, 2013

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9.0
Exceptional
Jamie from Australia
Couple
Stayed 1 night in June 2014

An oppulent reward on our last night in Japan”

Location, luxury and staff

Our stay at Shangri-La Tokyo was an indulgence for our last night in Japan having been there for three (3) weeks. Perfect location, room and staff with excellent Wi-Fi and English newspaper delivered in the morning. Being a luxury hotel they do gouge you in the dining room and bar but as said this was our chosen indulgence so you had to expect that the wallet was going to take a thrashing.

Reviewed June 09, 2014

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10.0
Exceptional
Chen from Singapore
Couple
Stayed 5 nights in February 2016

Unforgettable!”

Staff in the gym was absolutely prompt to sanitize the gym equipment and restock water and towels almost immediately. Hotel provided complimentary assistance of booking bullet train tickets, making restaurant reservations, and changing of large Yen notes to smaller notes. Would recommend anyone going to Tokyo to stay at Shangri-La!

Reviewed February 20, 2016

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9.7
Exceptional
Antonio from Hong Kong SAR, China
Family with young children
Stayed 3 nights in February 2012

Good location, good facilities”

Location, shopping

Shangri-la Tokyo has the best room facilities in terms of connectivity for your electronic gadgets. The room provides all kinds of wires to hook up your ipod, laptop, or other gadgets to the audio and video system in the room. Very thoughtful. Also, the location is great for shopping and dinning.

Reviewed February 15, 2012

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9.3
Exceptional
Steve from United States
Couple
Stayed 4 nights in September 2010

Shangri La Tokyo”

View of Mt. Fuji

My husband and I spent 5 nights at the Shangri-La! When we checked into our room we could barely see Mt Fuji. We requested a room with a better view. They just walked us down the hall and we were perfectly in line for a fabulous view of Mt. Fuji. We were centrally located to business meetings, restaurants, shopping, sight seeing and were totally entertained. Breakfast was very expensive and my eggs were served cold and overcooked with no hot toast. Coffee was too strong. I would say there are nicer places nearby to enjoy for half the price. The bed was very soft and supportive with 3 pillow choices. Lots of amenities. Great shower and bath area. Wireless internet service that was VERY fast. Their business center was also very efficient and helpful. I do not speak Japanese but the staff there was able to help me. They organized a free shopping trip for me with an English guide inside the store which included tea. We will stay there again soon.

Reviewed September 15, 2010

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7.7
Very good
Brigitta
Couple
Stayed 1 night in December 2012

Beautiful hotel, amazing views”

Views!

the hotel was in the perfect location, right by tokyo main station, making it very easy and convenient to reach from the airport. it is located high up in a skyscraper and has amazing views from the lobby bar and its restaurants. our room had incredible views over tokyo with peak views of mt. fuji. our room was large which was beautiful for a city like tokyo with a walk in shower that had views over the city! the service was very friendly, although not very helpful with tips of bars and restaurants in the area (we were looking for some help for new year's eve ideas). one bar they sent us to was even closed. not the five star service one would expect. otherwise, the hotel was fantastic. the pool was a little disappointing. sauna/whirlpools are separated into the male and female changing rooms. pool had nice views but not that special to lounge around. great location to go shopping from, close to ginza and tokyo station mall area, as well as imperial palace gardens.

Reviewed January 12, 2013

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9.7
Exceptional
Jie from Hong Kong SAR, China
Family with young children
Stayed 3 nights in October 2012

Convinent, valuable hotel”

Convinent near Tokyo JR station

It is a high class hotel, near Tokyo JR station, just several minutes walk, also just less than half an hour walk to the 皇居外苑. The Tokyo JR station is a shopping Paradise, many restaurant, also there is Damaru dept store. The Tokyo JR station can bring you to all famous shopping area and sight seeing place

Reviewed October 10, 2012

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10.0
Exceptional
RAMY from Saudi Arabia
Couple
Stayed 1 night in March 2010

The Best Hotel Ever in Japan”

Best Location, Friendly & Helpful Staff, Good Speaking English, Good Food & Room Service. They are the best
Nothing !

Really i enjoyed staying there at my honeymoon, the staff was so helpful and they congratulate us for honeymoon and gave as upgrade to executive suit with fruits plate. best location near of tokyo station, breakfast was great, i really give high recommendation to stay at this hotel if u r planning to visit Tokyo

Reviewed April 17, 2010

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8.7
Excellent
Albert from Canada
Solo traveler
Stayed 2 nights in July 2010

Shangri-La Hotel”

location, management, brand name, good quality
cost, misc. charges

Overall this hotel meet my expectation, great location just next to the Tokyo station. However, for the price charged a night, there are many other choices I will consider for my next visit to Tokyo. In order to be competitive with the similiar class of hotels, some insentives to customer is very much needed.

Reviewed July 09, 2010

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9.3
Exceptional
peter from Canada
Couple
Stayed 2 nights in May 2010

excellent hotel”

good location superb service nicely docorated
mattress is a bit soft entrance at the street level is not grand

the hotel is conveniently located at the tokyo station. when arrived at the hotel, staff offer 5 star service with warm greetings, big smile. they are very polite. when i need help on restaurant(outside the hotel) reservation and where to buy gifts, bell captain provide the service and solve my problems.

Reviewed May 07, 2010

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