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About this property


With the warm welcome and hospitality to all guests, Shangri-La Hotel, Tokyo creates a heaven in the city center. The hotel is located in the city's Marunouchi district where easy access to the city center and some of the finest shopping opportunities can be found. Ginza is five minutes away by car. The Imperial Palace and the city’s Marunouchi and Nihonbashi district are all within walk distance. The excellent location is fitted for both corporate and leisure travelers. The hotel offers 200 tastefully appointed rooms, and guests will enjoy the fantastic views of Tokyo station and the area from Imperial Palace to Shinjyuku as a sub center of Tokyo. The hotel features beautifully appointed guestrooms, each including internet access, 24-hour room service, satellite/cable TV, computer data support, and more.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Massage(s)
  • Sauna
  • Spa
  • Swimming pool [indoor]

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Laundry service
  • Safety deposit boxes
  • Smoking area

For the kids

  • Babysitting service


  • Elevator
  • Facilities for disabled guests
  • Pets allowed

Languages spoken

  • English
  • Arabic
  • French
  • German
  • Italian
  • Japanese
  • Korean
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Maximum number of guests in one room is 3 including children.

Child and extra bed policy
Children 0-11 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 37
Number of Restaurants: 3
Number of Rooms : 200
Room Voltage: 100
Time to Airport (Minutes): 60
Year Hotel Built: 2009
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Recent customer comments

Filter by traveler type

based on 128 reviews
  • Cleanliness 9.6
  • Facilities 9.2
  • Location 9.3
  • Room comfort and quality 9.5
  • Service 9.5
  • Value for money 8.2
  • Food and dining 8.2
Sort by

Setiani from Indonesia
Family with older children
Deluxe Room Twin
Stayed 6 nights in March 2016
Tokyo stay
Good location and excellent convenience to go about places. A dissatisfaction of this hotel is staffs are not friendly and attentive. Request for luggage pick up, they took an hour to our room.
Reviewed April 05, 2016

Chen from Singapore
Premier King
Stayed 5 nights in February 2016
Staff in the gym was absolutely prompt to sanitize the gym equipment and restock water and towels almost immediately. Hotel provided complimentary assistance of booking bullet train tickets, making restaurant reservations, and changing of large Yen notes to smaller notes. Would recommend anyone going to Tokyo to stay at Shangri-La!
Reviewed February 20, 2016

adeline from Singapore
Family with young children
Deluxe Imperial Garden View King Room
Stayed 3 nights in November 2015
Awesome service and comfort stay
Housekeeping comfort and convenience
Very good
Reviewed December 01, 2015

Apiruk from Thailand
Deluxe Room King
Stayed 2 nights in October 2015
Nice staff
Clean staff food
Reviewed November 02, 2015

Yaw from Malaysia
Deluxe Room King
Stayed 1 night in August 2015
Elegant and luxury hotel
Luxury, location and service
Pleasant and Luxury comfort, will return to stay again on my next trip.
Reviewed September 17, 2015

Yee from Singapore
Deluxe Room Twin
Stayed 2 nights in August 2015
1 min to train station
Location & Service
Excellent service, spacious rooms, 5 stars bathroom amenities
Reviewed September 15, 2015

Siong from Philippines
Deluxe Room Twin
Stayed 1 night in July 2015
NIce, clean , accomodating
will make reservation again with this hotel
Reviewed August 25, 2015

Mohd from Malaysia
Deluxe Imperial Garden View King Room
Stayed 4 nights in March 2014
Brilliant as always
spacious unlike usual japanese hotels.
Feels like coming home. Anywhere in the world, ShangriLa knows exactly what I like, from pillows to the room service menu. Fantastic. Highly recommended for families, couples and business travelers. Req for high floors. Located next to Tokyo Station. If coming from Narita, take the express train. A 10 min walk to Ginza Shopping.
Reviewed July 16, 2015

Wai from Hong Kong
Solo traveler
Deluxe Room Twin
Stayed 1 night in May 2015
Excellent stay! My first choice in Tokyo!
Location. Service. Room
Reviewed May 27, 2015

Xiu from Singapore
Deluxe Room King
Stayed 4 nights in May 2015
relaxing place in central location
Very comfortable, full of amenities, good service.
Shangri-la never fails to live up to its name. It's located at tokyo station, a central location, with all the main metro lines and airport express within reach. The service is fantastic, they were happy to make restaurant reservations for us before our arrival, and they even offered to keep our extra baggage in the hotel for 9 days after we checked out, when all we did was enquire with them about long term storage at tokyo station! This is a huge help for us as we didn't want to lug around multiple luggages while traveling to Kyoto and Osaka, before coming back to Tokyo again. The room itself: fabulous. Huge for tokyo standards. We got a deluxe room, and somehow ended up in the corner room, with a huge shower/ bathroom that had a window looking towards the city. The room had all we need, and much more. The bed promises a good night sleep, and I can barely hear any noise from the corridor. Would totally stay there again.
Reviewed May 13, 2015


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