Shangri-la Hotel Xian
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Horizon Club
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Interior view
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Interior view
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Location
Very good
7.8
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Shangri-la Hotel Xian

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Excellent
From 73 reviewsSee what guests said
8.3
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Sauna

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Room choices
8.8
Excellent
Room comfort & quality
Horizon Club
...
  • City view
  • 38 m²/409 ft²
  • 2 single beds or 1 double b...
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Deluxe Suite
...
  • Garden view
  • 95 m²/1023 ft²
  • 1 king bed
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Executive Suite
...
  • City view
  • 57 m²/614 ft²
  • 1 king bed
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Deluxe City
...
  • City view
  • 38 m²/409 ft²
  • 2 single beds or 1 double b...
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Premier Room
...
  • Garden view
  • 38 m²/409 ft²
  • 1 king bed
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Deluxe Garden
...
  • Garden view
  • 38 m²/409 ft²
  • 2 single beds or 1 double b...
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Year End Getaway-Deluxe king or twin with Garden View.
...
  • 38 m²/409 ft²
  • Shower
  • 2 single beds or 1 king bed
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Dragon Boat Festival Promotion -Deluxe King or Twin Room with City View
...
  • 38 m²/409 ft²
  • Shower
  • 1 king bed or 2 single beds
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Deluxe Twin Room with City View
...
  • 38 m²/409 ft²
  • Shower
  • 2 single beds
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Taste of Xi'an Promotion-Deluxe King Room with Garden View
...
  • 38 m²/409 ft²
  • Shower
  • 1 super king bed
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More about Shangri-la Hotel Xian

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Real reviews from real guests

Agoda Reviews (73)Booking.com Reviews (194)
8.3
Excellent
Filter by guest type:
Cleanliness8.8
Facilities7.8
Location7.8
Room comfort and quality8.8
Service8.6
Value for money7.8
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Room type
Horizon Club
Deluxe Garden
Deluxe City
Premier Room
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Showing 54 verified guest comments
123
7.2
John from Hong Kong
Family with young children
Deluxe Garden
Stayed 2 nights in February 2018
Staff is nice and helpful ”
Food quality and taste definitely need improvement if it wants to become an international hotel with a prestigious brand name.
Reviewed February 23, 2018
8.4
TITKHUEN from Singapore
Solo traveler
Deluxe City
Stayed 1 night in August 2017
Excellent”
Located on the South side of the city where all the new developments are. You can expect the same service quality from all Shangrila hotels
Reviewed September 09, 2017
9.6
k from Singapore
Business traveler
Deluxe City
Stayed 4 nights in December 2016
Excellent choice”
Great service by all staff especially housekeeping. Room was very clean and water pressure was strong. Wide variety for breakfast...japanese, local and western, especially liked the freshly juiced carrot and celery.
Reviewed December 18, 2016
8.4
YEE from Malaysia
Family with teens
Deluxe City
Stayed 2 nights in October 2016
Great environment and scenery!!”
Will come again, value for money!
Reviewed October 18, 2016
6.8
tham from Malaysia
Business traveler
Deluxe City
Stayed 2 nights in July 2016
*”
*
Reviewed August 22, 2016
8.8
Shelley from Australia
Family with teens
Deluxe City
Stayed 2 nights in May 2016
Weekend in Xi'an ”
Great food, comfortable bed for tired body after being out all day seeing the sights, beautiful hotel
Reviewed May 23, 2016
6.0
sungjong from South Korea
Business traveler
Deluxe Garden
Stayed 2 nights in January 2016
Ridiculous arrangement”
I booked a few days ago and arrived there in the evening. But, so absurd thing happened. Suddenly, the staffs in the reception seemed quite busy and puzzled and I felt that something was going wrong. The manager came to me and told me that it's overbooked and arranged me at massage room?!. Terrible night. I couldn't even turn off the soothing massage background music. Very badly surprised.
Reviewed April 21, 2016
6.7
Alberto from United States
Family with teens
Horizon Club
Stayed 2 nights in October 2015
Not so great of an arrival”
The executive lounge, the staff in the lounge
I arrived at 7:30 pm only to be told that my room was not ready and that it would not be ready until at least 9 pm. Check-In time is 2 pm. They kept asking when I made the booking (I had made it 3 weeks prior) and saying they were really full. They didn't offer an upgrade just changed me to a room that I had not requested - a single king bed even though it was me and my 2 kids. I had booked an Executive Lounge room floor, but they ended up moving me down to a lower floor so that we could get settled for the night. The rest of the stay was average with the exception of the Executive Lounge - the staff there was fantastic and what you would expect from a Shangri-La! Truly lovely. If my recommendation were based on our arrival, I would not recommend the hotel to my friends or family. The hotel did next to nothing to make the check-in process smoother. This is in stark contrast with the Hilton in Beijing - where we had just come from. I believe that hotel may have been overbooked, but they immediately upgraded us to a suite, no waiting around, nothing. They followed up with phone calls and an email - I would go back there and stay in a heartbeat and recommend it as well. Not Shangri-La Xian.
Reviewed October 28, 2015
10.0
Cynthia from Taiwan
Family with young children
Deluxe Garden
Stayed 2 nights in July 2015
A superb place to stay”
staff, hotel facilities, food
Our plane landed late at night, but we were greeted by friendly staff at the airport. In fact, when I contacted the concierge desk prior to the trip, the staff member was very helpful to arrange the airport transportation. That seemed to have set the tone for the entire stay at the hotel -- a wonderful place with well-trained staff. Would definitely want to go back.
Reviewed August 05, 2015
8.0
Shuang from New Zealand
Business traveler
Deluxe City
Stayed 2 nights in March 2015
Nice room and good location”
Room service, food and room size
Reviewed March 23, 2015
8.0
Jose from Australia
Family with teens
Deluxe City
Stayed 5 nights in October 2014
Fantastic hotel but far from the city centre”
Luxury, swimming pool staff friendliness and efficiency
As any other Shangri-la I have stayed before this one is very good. The location is very far from the city center and given the incredibly difficulty of getting a taxi in Xian this is a big inconvenience. They will arrange for a taxi to take you to the city but the return is another matter. Some nights it took us 30-40 minutes to find a taxi that (1) would stop and (2) would be willing to take us. After a whole day exploring and with tired kids, this is not a good end of the day. I do need to emphasize the efficiency of the the staff. Specially the chief concierge is an absolute gem. I was waiting for important documents to be delivered by FEDEX and he organized everything for me and when they arrived went personally looking for me to deliver them. When we needed to go to the airport, he organized a private transportation since we were carrying a lot of luggage and taxis sometimes refuse to carry big suitcases. I had not asked for that but I surely appreciated his concern and thoughtfulness of solving our problem even before it presented itself. Most appreciated!!
Reviewed December 28, 2014
8.3
yeow from Malaysia
Solo traveler
Deluxe City
Stayed 3 nights in September 2014
comfort hotel”
staff,cleaness,food
Reviewed September 17, 2014
6.0
Gavin from Singapore
Business traveler
Deluxe City
Stayed 2 nights in April 2014
good”
location
good
Reviewed July 08, 2014
8.0
paul from United Kingdom
Business traveler
Horizon Club
Stayed 4 nights in January 2014
Best hotel in town”
location, best hotel in town, cleanliness
This definitely is the best hotel in town. However, the town doesn't offer much choice. It is difficult to stay in Xian, because as a Caucasian, most taxi drivers will not stop for me. It can be difficult to get a taxi from the airport, so I suggest taking a bus to get into town. Great noodle store around the corner.
Reviewed June 20, 2014
9.7
Peter from United Kingdom
Group
Deluxe City
Stayed 1 night in April 2014
pleasant and friendly ”
Lobby area, rooms spa
Excellent
Reviewed April 23, 2014
9.0
Ove from Norway
Business traveler
Deluxe City
Stayed 2 nights in February 2014
Good hotel”
Service, design, room
Good hotel, room was a bit smaller than expected, and it was a bit cold inside, but worked ok. The location is not optimal for going to see the attractions and city center however. Good staff and good service.
Reviewed March 12, 2014
8.7
Mandy from United Kingdom
Couple
Deluxe City
Stayed 2 nights in September 2013
Excellent business hotel”
Comfort of room, concierge, breakfast
Excellent assistance from Mike Cheng - a first rate concierge who helped us with challenges and ordinary requests with great personality and always with a smile!
Reviewed September 20, 2013
6.0
paul from United Kingdom
Business traveler
Deluxe City
Stayed 3 nights in April 2013
good location”
clean hand centrally located hotel
Good hotel in the heart of Xian, clean and confortable if slightly overpriced. Getting a taxi not easy in Xian so allow extra time.
Reviewed April 29, 2013
8.0
Camille from Philippines
Couple
Deluxe City
Stayed 3 nights in March 2013
The dim sum buffet was awesome! Best in the world!”
Food, Near the shopping mall, accommodating staff
Reviewed April 02, 2013
9.7
Donna from United States
Family with teens
Deluxe City
Stayed 2 nights in October 2012
Grand hotel with extremely outstanding service.”
Incredible caring and helpful staff.
cannot say enough about the amazing assistance given to my husband when he needed medical care in the middle of the night. they were simply outstanding. kudos to the beautiful xi'an shangri-la.
Reviewed November 28, 2012
123
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