"Will come again, value for money!"
October 18, 2016
Free Wi-Fi in all rooms!
|Value for money||7.6|
|Distance to city center||8 km|
|Nearest airport||Xi'an Xianyang International Airport (XIY)|
|Distance to airport||26.1 km|
"Room was very clean and water pressure was strong."
December 18, 2016
Built in 2007, Shangri-la Hotel Xian is a distinct addition to Xian and a smart choice for travelers. Set 8 km from the excitement of the city, this 5-star hotel commands an excellent location and provides access to the city's biggest attractions. No less exceptional is the hotel's easy access to the city's myriad attractions and landmarks, such as Golden Eagle International Mall (high-tech), Golden Eagle Department Store, Tang chang'an Wall Site Park.
First-rate hotel services and facilities that define the Shangri-La Hotels and Resorts experience await you at the Shangri-la Hotel Xian. The hotel provides 24-hour room service, free Wi-Fi in all rooms, 24-hour security, convenience store, daily housekeeping to ensure our guests the greatest comfort.
All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The hotel offers many unique recreational opportunities such as mini golf course, yoga room, fitness center, sauna, golf course (within 3 km). Superb facilities and an excellent location make the Shangri-la Hotel Xian the perfect base from which to enjoy your stay in Xian.
"Great food, comfortable bed for tired body after being out a..."
May 23, 2016
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Shangri-la Hotel Xian
Qujiang Giant Wild Goose Pagoda
Qujiang Giant Wild Goose Pagoda
A little bit of spoiling goes a long way”
We decided to visit the Shangri-La for a short stay cation during ourChinese New Year break! What a treat, in fact the luxurious experience was quite over whelming! I loved it and can't wait to go back again.
Staff is nice and helpful ”
Food quality and taste definitely need improvement if it wants to become an international hotel with a prestigious brand name.
Located on the South side of the city where all the new developments are. You can expect the same service quality from all Shangrila hotels
Great service by all staff especially housekeeping. Room was very clean and water pressure was strong. Wide variety for breakfast...japanese, local and western, especially liked the freshly juiced carrot and celery.
Great environment and scenery!!”
Will come again, value for money!
Weekend in Xi'an ”
Great food, comfortable bed for tired body after being out all day seeing the sights, beautiful hotel
I booked a few days ago and arrived there in the evening. But, so absurd thing happened. Suddenly, the staffs in the reception seemed quite busy and puzzled and I felt that something was going wrong. The manager came to me and told me that it's overbooked and arranged me at massage room?!. Terrible night. I couldn't even turn off the soothing massage background music. Very badly surprised.
Not so great of an arrival”
I arrived at 7:30 pm only to be told that my room was not ready and that it would not be ready until at least 9 pm. Check-In time is 2 pm. They kept asking when I made the booking (I had made it 3 weeks prior) and saying they were really full. They didn't offer an upgrade just changed me to a room that I had not requested - a single king bed even though it was me and my 2 kids. I had booked an Executive Lounge room floor, but they ended up moving me down to a lower floor so that we could get settled for the night. The rest of the stay was average with the exception of the Executive Lounge - the staff there was fantastic and what you would expect from a Shangri-La! Truly lovely. If my recommendation were based on our arrival, I would not recommend the hotel to my friends or family. The hotel did next to nothing to make the check-in process smoother. This is in stark contrast with the Hilton in Beijing - where we had just come from. I believe that hotel may have been overbooked, but they immediately upgraded us to a suite, no waiting around, nothing. They followed up with phone calls and an email - I would go back there and stay in a heartbeat and recommend it as well. Not Shangri-La Xian.
A superb place to stay”
Our plane landed late at night, but we were greeted by friendly staff at the airport. In fact, when I contacted the concierge desk prior to the trip, the staff member was very helpful to arrange the airport transportation. That seemed to have set the tone for the entire stay at the hotel -- a wonderful place with well-trained staff. Would definitely want to go back.
Nice room and good location”
Fantastic hotel but far from the city centre”
As any other Shangri-la I have stayed before this one is very good. The location is very far from the city center and given the incredibly difficulty of getting a taxi in Xian this is a big inconvenience. They will arrange for a taxi to take you to the city but the return is another matter. Some nights it took us 30-40 minutes to find a taxi that (1) would stop and (2) would be willing to take us. After a whole day exploring and with tired kids, this is not a good end of the day. I do need to emphasize the efficiency of the the staff. Specially the chief concierge is an absolute gem. I was waiting for important documents to be delivered by FEDEX and he organized everything for me and when they arrived went personally looking for me to deliver them. When we needed to go to the airport, he organized a private transportation since we were carrying a lot of luggage and taxis sometimes refuse to carry big suitcases. I had not asked for that but I surely appreciated his concern and thoughtfulness of solving our problem even before it presented itself. Most appreciated!!
Best hotel in town”
This definitely is the best hotel in town. However, the town doesn't offer much choice. It is difficult to stay in Xian, because as a Caucasian, most taxi drivers will not stop for me. It can be difficult to get a taxi from the airport, so I suggest taking a bus to get into town. Great noodle store around the corner.
pleasant and friendly ”
Good hotel, room was a bit smaller than expected, and it was a bit cold inside, but worked ok. The location is not optimal for going to see the attractions and city center however. Good staff and good service.
Excellent business hotel”
Excellent assistance from Mike Cheng - a first rate concierge who helped us with challenges and ordinary requests with great personality and always with a smile!
Good hotel in the heart of Xian, clean and confortable if slightly overpriced. Getting a taxi not easy in Xian so allow extra time.
The dim sum buffet was awesome! Best in the world!”