Shangri-la Hotel Xian
Horizon Club Shangri-la Hotel Xian
Lobby Shangri-la Hotel Xian
Lobby Shangri-la Hotel Xian
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8.1
Excellent
/10
(88 reviews)See what guests said
See map
7.8
Very good
Location rating score
Very good location - 2.97 kilometers from city center
Parking
FREE
  • Golden Eagle International Mall (high-tech)170 m
  • Golden Eagle Department Store410 m
  • Tang chang'an Wall Site Park840 m
  • Shengna Shopping Mall870 m
  • Century Jinhua Mall (high-tech)980 m
  • Fortune Center980 m
  • Yanpingmen Metro Station1.02 km
  • Qingfeng Park1.09 km
  • Pinyiyuan Wangmudu Theatre1.21 km
  • Keji Lu Metro Station1.25 km
  • Free Wi-Fi

    Shangri-la Hotel Xian

    38B Keji Road, Gaoxin, Xian, China, 710075 - See map
    "Great food, comfortable bed for tired body after being out all day seeing the sights, beautiful hotel"
    Shelley - May 23, 2016
    Excellent comfort
    8.8 room quality and comfort
    Excellent cleanliness
    8.6 rating for cleanliness
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    • Air conditioning

    Property ranking|Compared to 3,141 Xian properties
    See all rankings
    Cleanliness score
    8.6/10
    Room comfort score
    8.8/10
    Service score
    8.4/10
    Couples review score
    8.4/10
    Better than
    99
    %
    of Xian properties
    Better than
    99
    %
    of Xian properties
    Better than
    98
    %
    of Xian properties
    Better than
    98
    %
    of Xian properties
    Value for money7.6
    Distance to city center8 km
    Location rating7.8
    Nearest airportXi'an Xianyang International Airport (XIY)
    Distance to airport26.1 km

    Rooms available at Shangri-la Hotel Xian

    8.8
    Excellent
    Room comfort & quality
    Horizon Club
    Horizon Club
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds or 1 double b...
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    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 95 m²/1023 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 57 m²/614 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe City
    Deluxe City
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Premier Room
    Premier Room
    ...
    • Room size: 38 m²/409 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Deluxe Garden
    Deluxe Garden
    ...
    • Room size: 38 m²/409 ft²
    • Garden view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Deluxe Twin Room with City View
    Deluxe Twin Room with City View
    ...
    • Room size: 38 m²/409 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Executive City View
    Executive City View
    ...
    • Room size: 38 m²/409 ft²
    • City view
    Enter dates to see prices
    Guestroom
    Guestroom
    ...
    • Room size: 38 m²/409 ft²
    • Non-smoking
    Enter dates to see prices
    Deluxe Twin Room with City View
    Deluxe Twin Room with City View
    ...
    • Non-smoking
    Enter dates to see prices
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    More about Shangri-la Hotel Xian

    More about Shangri-la Hotel Xian

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Shangri-la Hotel Xian from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (88)Booking.com Reviews (122)
    8.1
    /
    10
    Cleanliness8.6
    Facilities7.4
    Location7.8
    Room comfort and quality8.8
    Service8.4
    Value for money7.6
    Rating
    9+ Exceptional (21)
    8-9 Excellent (13)
    7-8 Very Good (10)
    6-7 Good (8)
    <6 Below Expectation (8)
    Time of the year
    Mar - May (16)
    Jun - Aug (10)
    Sep - Nov (18)
    Dec - Feb (16)
    All languages
    All guests (88)
    All room types
    Showing 60 verified guest comments
    123
    9.2
    Exceptional
    Sandy from China
    Couple
    Deluxe City
    Stayed 1 night in February 2019

    A little bit of spoiling goes a long way”

    We decided to visit the Shangri-La for a short stay cation during ourChinese New Year break! What a treat, in fact the luxurious experience was quite over whelming! I loved it and can't wait to go back again.

    Reviewed February 11, 2019
    7.2
    Very good
    John from Hong Kong
    Family with young children
    Deluxe Garden
    Stayed 2 nights in February 2018

    Staff is nice and helpful ”

    Food quality and taste definitely need improvement if it wants to become an international hotel with a prestigious brand name.

    Reviewed February 23, 2018
    8.4
    Excellent
    TITKHUEN from Singapore
    Solo traveler
    Deluxe City
    Stayed 1 night in August 2017

    Excellent”

    Located on the South side of the city where all the new developments are. You can expect the same service quality from all Shangrila hotels

    Reviewed September 09, 2017
    9.6
    Exceptional
    k from Singapore
    Business traveler
    Deluxe City
    Stayed 4 nights in December 2016

    Excellent choice”

    Great service by all staff especially housekeeping. Room was very clean and water pressure was strong. Wide variety for breakfast...japanese, local and western, especially liked the freshly juiced carrot and celery.

    Reviewed December 18, 2016
    8.4
    Excellent
    YEE from Malaysia
    Family with teens
    Deluxe City
    Stayed 2 nights in October 2016

    Great environment and scenery!!”

    Will come again, value for money!

    Reviewed October 18, 2016
    6.8
    Good
    tham from Malaysia
    Business traveler
    Deluxe City
    Stayed 2 nights in July 2016

    *”

    *

    Reviewed August 22, 2016
    8.8
    Excellent
    Shelley from Australia
    Family with teens
    Deluxe City
    Stayed 2 nights in May 2016

    Weekend in Xi'an ”

    Great food, comfortable bed for tired body after being out all day seeing the sights, beautiful hotel

    Reviewed May 23, 2016
    6.0
    sungjong from South Korea
    Business traveler
    Deluxe Garden
    Stayed 2 nights in January 2016

    Ridiculous arrangement”

    I booked a few days ago and arrived there in the evening. But, so absurd thing happened. Suddenly, the staffs in the reception seemed quite busy and puzzled and I felt that something was going wrong. The manager came to me and told me that it's overbooked and arranged me at massage room?!. Terrible night. I couldn't even turn off the soothing massage background music. Very badly surprised.

    Reviewed April 21, 2016
    6.7
    Good
    Alberto from United States
    Family with teens
    Horizon Club
    Stayed 2 nights in October 2015

    Not so great of an arrival”

    The executive lounge, the staff in the lounge

    I arrived at 7:30 pm only to be told that my room was not ready and that it would not be ready until at least 9 pm. Check-In time is 2 pm. They kept asking when I made the booking (I had made it 3 weeks prior) and saying they were really full. They didn't offer an upgrade just changed me to a room that I had not requested - a single king bed even though it was me and my 2 kids. I had booked an Executive Lounge room floor, but they ended up moving me down to a lower floor so that we could get settled for the night. The rest of the stay was average with the exception of the Executive Lounge - the staff there was fantastic and what you would expect from a Shangri-La! Truly lovely. If my recommendation were based on our arrival, I would not recommend the hotel to my friends or family. The hotel did next to nothing to make the check-in process smoother. This is in stark contrast with the Hilton in Beijing - where we had just come from. I believe that hotel may have been overbooked, but they immediately upgraded us to a suite, no waiting around, nothing. They followed up with phone calls and an email - I would go back there and stay in a heartbeat and recommend it as well. Not Shangri-La Xian.

    Reviewed October 28, 2015
    10.0
    Exceptional
    Cynthia from Taiwan
    Family with young children
    Deluxe Garden
    Stayed 2 nights in July 2015

    A superb place to stay”

    staff, hotel facilities, food

    Our plane landed late at night, but we were greeted by friendly staff at the airport. In fact, when I contacted the concierge desk prior to the trip, the staff member was very helpful to arrange the airport transportation. That seemed to have set the tone for the entire stay at the hotel -- a wonderful place with well-trained staff. Would definitely want to go back.

    Reviewed August 05, 2015
    8.0
    Excellent
    Shuang from New Zealand
    Business traveler
    Deluxe City
    Stayed 2 nights in March 2015

    Nice room and good location”

    Room service, food and room size
    Reviewed March 23, 2015
    8.0
    Excellent
    Jose from Australia
    Family with teens
    Deluxe City
    Stayed 5 nights in October 2014

    Fantastic hotel but far from the city centre”

    Luxury, swimming pool staff friendliness and efficiency

    As any other Shangri-la I have stayed before this one is very good. The location is very far from the city center and given the incredibly difficulty of getting a taxi in Xian this is a big inconvenience. They will arrange for a taxi to take you to the city but the return is another matter. Some nights it took us 30-40 minutes to find a taxi that (1) would stop and (2) would be willing to take us. After a whole day exploring and with tired kids, this is not a good end of the day. I do need to emphasize the efficiency of the the staff. Specially the chief concierge is an absolute gem. I was waiting for important documents to be delivered by FEDEX and he organized everything for me and when they arrived went personally looking for me to deliver them. When we needed to go to the airport, he organized a private transportation since we were carrying a lot of luggage and taxis sometimes refuse to carry big suitcases. I had not asked for that but I surely appreciated his concern and thoughtfulness of solving our problem even before it presented itself. Most appreciated!!

    Reviewed December 28, 2014
    8.3
    Excellent
    yeow from Malaysia
    Solo traveler
    Deluxe City
    Stayed 3 nights in September 2014

    comfort hotel”

    staff,cleaness,food
    Reviewed September 17, 2014
    6.0
    Gavin from Singapore
    Business traveler
    Deluxe City
    Stayed 2 nights in April 2014

    good”

    location

    good

    Reviewed July 08, 2014
    8.0
    Excellent
    paul from United Kingdom
    Business traveler
    Horizon Club
    Stayed 4 nights in January 2014

    Best hotel in town”

    location, best hotel in town, cleanliness

    This definitely is the best hotel in town. However, the town doesn't offer much choice. It is difficult to stay in Xian, because as a Caucasian, most taxi drivers will not stop for me. It can be difficult to get a taxi from the airport, so I suggest taking a bus to get into town. Great noodle store around the corner.

    Reviewed June 20, 2014
    9.7
    Exceptional
    Peter from United Kingdom
    Group
    Deluxe City
    Stayed 1 night in April 2014

    pleasant and friendly ”

    Lobby area, rooms spa

    Excellent

    Reviewed April 23, 2014
    9.0
    Exceptional
    Ove from Norway
    Business traveler
    Deluxe City
    Stayed 2 nights in February 2014

    Good hotel”

    Service, design, room

    Good hotel, room was a bit smaller than expected, and it was a bit cold inside, but worked ok. The location is not optimal for going to see the attractions and city center however. Good staff and good service.

    Reviewed March 12, 2014
    8.7
    Excellent
    Mandy from United Kingdom
    Couple
    Deluxe City
    Stayed 2 nights in September 2013

    Excellent business hotel”

    Comfort of room, concierge, breakfast

    Excellent assistance from Mike Cheng - a first rate concierge who helped us with challenges and ordinary requests with great personality and always with a smile!

    Reviewed September 20, 2013
    6.0
    paul from United Kingdom
    Business traveler
    Deluxe City
    Stayed 3 nights in April 2013

    good location”

    clean hand centrally located hotel

    Good hotel in the heart of Xian, clean and confortable if slightly overpriced. Getting a taxi not easy in Xian so allow extra time.

    Reviewed April 29, 2013
    8.0
    Excellent
    Camille from Philippines
    Couple
    Deluxe City
    Stayed 3 nights in March 2013

    The dim sum buffet was awesome! Best in the world!”

    Food, Near the shopping mall, accommodating staff
    Reviewed April 02, 2013
    123
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    Shangri-la Hotel Xian
    |Excellent 8.1
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    • Very good location
    • Xi'an City Wall (Chengqiang)
    • Yanpingmen Metro Station is within 1.02 km