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Shangri-La Jakarta
Shangri-La Jakarta
Shangri-La Jakarta
Shangri-La Jakarta
Shangri-La Jakarta
Shangri-La Jakarta
Shangri-La Jakarta

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8.9

Excellent

1,990 reviews

1,990 reviews

Housekeeping31
Breakfast30
Swimming Pool18
See map

8.7

Excellent

Location rating score

Excellent location - 120 meters from city center
Exceptional for walking
Parking
FREE
Walkable places
LSPR Jakarta

310 m

Dukuh Atas Skatepark

480 m

RPTRA Bonti

570 m

UOB Plaza Thamrin

590 m

Karet Railway Station

320 m

Popular landmarks
Grand Indonesia Mall

900 m

National Museum

3.0 km

Gambir Train Station Building

3.2 km

National Monument (MONAS)

3.3 km

Jakarta Cathedral

4.1 km

Closest landmarks
Wisma 46 Kota BNI

220 m

Dental Asthetic

370 m

UOB Plaza

610 m

Citywalk Sudirman

630 m

Thamrin Dental Clinic

630 m

Shangri-La Jakarta

Kota BNI, Jl. Jend. Sudirman Kav. 1, Sudirman, Jakarta, Indonesia, 10220 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Sudirman part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

310 meters to public transportation

Check-in [24-hour]

Airport transport

Excellent breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Exercise area
Swimming pool [outdoor]
Mind - Body
Yoga room

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Complimentary WIFi in all rooms

Hot tub

Exercise area

Check-in/out [express]

Luggage storage

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.4
Location rating8.7
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport10.2 km

Rooms available at Shangri-La Jakarta

Excellent
Room comfort & quality

8.7

Horizon Club Twin
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Horizon Club King
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
One-Bedroom Suite
...
  • Room size: 88 m²/947 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room Twin
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Room King
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 68 m²/732 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed
Enter dates to see prices
HORIZON,DELUXE ROOM,2 TWIN BEDS
...
  • Room size: 45 m²/484 ft²
Enter dates to see prices
Deluxe Room
...
  • Room size: 43 m²/463 ft²
Enter dates to see prices
Horizon Club Room
...
  • Room size: 45 m²/484 ft²
  • 2 single beds or 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Shangri-La Jakarta?

Check-in is from 02:00 PM, and check-out is until 02:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-La Jakarta?

Shangri-La Jakarta is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 852500 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Shangri-La Jakarta has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Shangri-La Jakarta?

Start your mornings right, with the continental and buffet breakfast options offered at Shangri-La Jakarta. Adults can enjoy breakfast offered with an additional charge of 304920 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Shangri-La Jakarta?

Shangri-La Jakarta does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Shangri-La Jakarta?

Setiabudi Astra Station is the closest train, metro, or bus station, about 770 m away from Shangri-La Jakarta.

What restaurants are nearby Shangri-La Jakarta?

Restaurants including Nishimura, Jia and B.A.T.S. are popular in Shangri-La Jakarta’s neighborhood which is known as Sudirman.

What popular shopping places are close to Shangri-La Jakarta?

Located in the Sudirman area, Shangri-La Jakarta is close to great shopping choices like Pacific Place Mall, Pacific Place Jakarta and Plaza FX.

What are popular attractions near Shangri-La Jakarta?

Guests at Shangri-La Jakarta can easily visit RPTRA Intiland Teduh, Sampoerna Strategic Square and DJP Park located in the Sudirman area.

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See map

Explore the neighborhood

What people love about Shangri-La Jakarta

  • 10

    Exceptional

    "A very nice hotel for kids."

    yanaika

    |

    February 25, 2022

  • 10

    Exceptional

    "Hotel favorite always!"

    Siti

    |

    January 30, 2022

  • 9.6

    Exceptional

    "We had a very nice stay."

    Karina

    |

    October 30, 2021

Property ranking|Compared to 2,311 Jakarta properties
See all rankings
Room comfort score
8.7/10
Cleanliness score
9.1/10
Service score
9.1/10
Room size
55 sqm.
Better than
99
%
of Jakarta properties
Better than
97
%
of Jakarta properties
Better than
96
%
of Jakarta properties
Bigger than
95
%
of Jakarta properties
Overall rating:

8.9

Excellent
1,990 reviews
Cleanliness
9.1
Facilities
9.1
Location
8.7
Read all reviews >
What travelers say they love:
It is indeed classic and luxurious in the same time.
Chrisman from Indonesia
Family with young children
More about Shangri-La Jakarta

More about Shangri-La Jakarta

Shangri-La Jakarta

Take advantage of the many attractions Jakarta has to offer with a stay at Shangri-La Jakarta.
Shangri-La Jakarta offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Jakarta.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Shangri-La Jakarta is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Shangri-La Jakarta include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Shangri-La Jakarta. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar and nightclub can be as fun as a night out with your travel companions.
Shangri-La Jakarta offers an excellent variety of recreational facilities. Finish your vacation days right by dropping in at the massage, hot tub, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Water sports are incredibly convenient with water park provided by Shangri-La Jakarta. Have some easy fun without traveling far, while playing tennis court at Shangri-La Jakarta. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Around the property

Shangri-La Jakarta provides an excellent base for exploring the sights of Jakarta in-depth. The best way to remember your time in Jakarta is with a nice gift at Grand Indonesia Mall located about 890 m away.


Reasons to stay here

Guests who stayed here rated the facilities above 98% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 99% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 99% of other accommodations in Jakarta.

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Amenities and facilities
Exceptional
Facilities

9.1

Most talked about facilities

Breakfast

48 mentions

Swimming Pool

41 mentions

Food & Dining

33 mentions

Housekeeping

32 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Exercise area
  • Garden
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water park
  • Water sports (non-motorized)
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Hair salon
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Bathtub grab bar
  • Blackout curtains
  • Braille and tactile signage
  • Carpeting
  • Closet
  • Coffee/tea machine
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Fire extinguisher
  • First aid kit
  • Free tea
  • Hair dryer
  • High floor
  • Internet access – LAN
  • Iron and ironing board
  • LAN Internet in room [free]
  • Laptop workspace
  • Linens
  • Lock box in room
  • Locker
  • Mini bar
  • Mirror
  • Non-smoking
  • Phone
  • Phone in bathroom
  • Private bathroom
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate shower/bathtub
  • Shoeshine kit
  • Shower
  • Slippers
  • Smoke alarm
  • Smoking allowed
  • Soundproofing
  • Toiletries
  • Towels
  • Wake up call
  • Wi-Fi
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site

Jia

  • Cuisine: Chinese
  • Menu: Buffet

SATOO

  • Cuisine: Asian, Chinese, Indian
  • Menu: Buffet, A-la-carte

Nishimura

  • Cuisine: Japanese
  • Menu: Buffet

Rosso

  • Cuisine: Italian
  • Menu: Buffet, A-la-carte

B.A.T.S.

  • Cuisine: American, International
  • Menu: Buffet
Location
Kota BNI, Jl. Jend. Sudirman Kav. 1, Sudirman, Jakarta, Indonesia, 10220
Excellent
Location

8.7

Airports

  • Halim Perdanakusuma International Airport (HLP)
    10.2 km 33 min drive
  • Soekarno-Hatta International Airport (CGK)
    20.1 km 41 min drive

Public transportation

  • Karet Railway Station
    320 m 7 min walk
  • Stasiun BNI City
    350 m

Hospital or clinic

  • Dental Asthetic
    370 m

Shopping

  • Grand Indonesia Mall
    900 m

Convenience store

  • Indomaret
    510 m 3 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Grand Indonesia Mall
    900 m
  • National Museum
    3.0 km
  • Gambir Train Station Building
    3.2 km
  • National Monument (MONAS)
    3.3 km
  • Jakarta Cathedral
    4.1 km
  • Museum Bank Indonesia
    7.3 km
  • Jakarta Old Town
    7.7 km
  • Ancol Dreamland
    8.9 km
  • Istiqlal Mosque
    11.2 km
  • Beautiful Indonesia in Miniature Park
    16.3 km

Nearby landmarks

  • Wisma 46 Kota BNI
    220 m
  • LSPR Jakarta
    310 m
  • Karet Railway Station
    320 m
  • Stasiun BNI City
    350 m
  • Dental Asthetic
    370 m
  • Dukuh Atas Skatepark
    480 m
  • Sudirman Railway Station
    500 m
  • Dukuh Atas
    510 m
  • RPTRA Bonti
    570 m
  • UOB Plaza Thamrin
    590 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-10 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 11 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children under 6 years old will receive breakfast free of charge.
  • Children 6-12 years old will be charged 50% of the adult price for breakfast.
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until14:00

Getting around

  • Airport transfer fee852500 IDR

Extras

  • Breakfast charge (unless included in room price)304920 IDR

The property

  • Number of floors32
  • Number of rooms 661
Property announcements

The health and well-being of our guests and staff are our top priority. The Royal Garden does not participate in Designated Quarantine Hotel Scheme. We do not accept any guests who are required for compulsory quarantine; living in the building under restriction-testing declaration; have visited other countries/territories in the past 7 days before the arrival date; and guests using the Return2hk Scheme. Thank you and we look forward to seeing you soon!

Reviews of Shangri-La Jakarta from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.1
Facilities9.1
Location8.7
Room comfort and quality8.7
Service9.1
Value for money8.4
High score for Jakarta
Rating
9+ Exceptional (360)
8-9 Excellent (141)
7-8 Very Good (140)
6-7 Good (28)
<6 Below Expectation (33)
Time of the year
Mar - May (153)
Jun - Aug (140)
Sep - Nov (175)
Dec - Feb (234)
All guests (1,336)
All room types
All languages

Show reviews that mention 

Showing 702 verified guest comments
12345
8.7
Excellent
mario from Italy
Business traveler
Stayed 7 nights in October 2011

Always the best!”

food and restaurants

the elegant and stylish rooms come with full air conditioning, as well as floor-to-ceiling windows overlooking the city. fitted with carpeted flooring, each is equipped with a cable/satellite tv and minibar. surrounded by landscaped gardens, the luxurious shangri-la hotel, jakarta offers an outdoor pool, 9-hole standard golf course and a pampering spa. award-winning restaurants and free in-room internet are also in place. shangri-la hotel, jakarta is 2 km from jakarta's national monument. it is 22 km from the soekarno hatta airport. guests who drive can enjoy free parking. the hotel's spa features a relaxing menu of massage therapies, as well as a sauna and jacuzzi facilities. guests may exercise at the fitness centre or play a game of tennis. shangri-la also provides 24-hour room service and reception. italian, american and asian cuisines are served at the various restaurants. nandaman features japanese dishes and chinese food is available at shang palace. drinks can be enjoyed at the hotel's 3 lounges and bars

Reviewed November 01, 2011

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10.0
Exceptional
Steven from Australia
Business traveler
Stayed 4 nights in November 2010

Great Hotel, very nice rooms and the bar is good”

self contained - you can eat and drink and have a good time without leaving the hotel
would be nice to order a meal all day by the pool

I stayed at Shangri-la Jakarta at the same time as Prisdent Obama (Nov 2010) - althoguh a little Inconvenient - the staff were great, no major issues. The Satoo restaurant overlooking the pool is a world class feast of food from different regions, from tandoori chicken to Italian pasta. The "Bar At The Shangri-la" (BATS) is a thrive of activity with live music and good food seven nights week. BATS is a regular Ex-pat bar well known to those weho live in Jakarta. The pool and gym is great and so is a in-house massage - either in the health spa or in your room. Price was pretty good for a relaxing massage. I travel alot and think this is one of my favourite Hotels.

Reviewed November 22, 2010

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9.3
Exceptional
Louise from Ireland
Couple
Stayed 1 night in May 2015

A lovely weekend at the Shangri La”

Staff, Room & Food

We live in Jakarta but we decided to give ourselves a treat & went to stay in the Shangri-La for a night. We paid for the Deluxe room. breakfast was not included. When we got to the hotel, we were told that breakfast would be an additional $30 each so we decided to upgrade to the Horizon Club room. This gave us both free breakfast, a nicer room & access to the lounge all day, with a cocktails in the evening between 17.00-20.00. This also means that you can have late check-out until 16.00 on the day of your departure. This worked out very well for us because we wanted to use the pool before we left the next day. The staff were amazing from the moment we arrived at the hotel. They are very good at their jobs & could not be any more friendly. The pool and gym areas are lovely. The breakfast was fantastic. There is a very wide selection available. In the middle of breakfast we were approached by a member of staff to tell us that only one of our breakfasts was included in the price of our room & that we would have to pay for the other one separately. We had to explain to him that we had upgraded the room etc. This annoyed me because I feel like he should have checked at reception first, however, this was only a small problem in an otherwise great experience.

Reviewed May 05, 2015

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9.3
Exceptional
Milagros from United States
Couple
Stayed 1 night in December 2011

Comfrotable, luxurious but impersonal”

Excellent service, comfortable, 5-star rooms and courteous staff

shangri la delivered its standard 5-star service. the lobby is beautfiul with amazingly intricate flower arrangements, multiple restaurants to satisfy every mood, etc. we stayed on new year's eve (2011) and the place was fully booked. despite being full, the place was not crowded. we did not want to join the new year's eve party (1.7 million ruphias) because we felt it would be crowded and loud (and it was). but we were able to have a lovely, romantic dinner in our room courtesy of room service. there is very little one can find wrong with shangri la. perhaps what stood out the most for us was that since it has very high security, the staff in charge of monitoring the entrance of guests are impersonal and it can get old (and annoying) when one steps for one second outside and then is forced to go through the x-ray machine and put one's bags and handbag through the x-ray machine even though all the staff saw us stepping outside to say goodbye to a friend. the breakfast buffet was impressive but very impersonal. because the hotel was fully booked, they set up the largest ballroom as the venue for breakfast on new year's morning. it was so big one had difficulty finding things, but there were plenty of staff to direct us to what we needed. in short, if you want perfect 5-star service delivered professionally (read that impersonally), this is the right place for you. but if you enjoy things a bit more laid back and interacting with friendly and warm staff, you won't find that there. btw, we have stayed in many 5-star hotels. but this one felt "stiffer" than most. it may be the security issue, but somehow the place lacked "soul."

Reviewed January 04, 2012

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10.0
Exceptional
Endro from Indonesia
Couple
Stayed 2 nights in July 2016

EXCELLENT”

It was a very nice experience to stay at Shangri-la Jakarta. I could do check-in before 14.00 and was handled by a very nice front-officer, Eifel, who offered a great deal of upgrade-promotion so my room was moved to higher floor and got breakfast. The room itself was very comfy and spacious. The facilities are great like the Horizon Club where I had my private and serene breakfast and also the pool that has a Bali-like feeling. For travelers and businessmen, this hotel is so strategic to office districts and shopping malls. Totally recommended and will be glad to stay again in the future time.

Reviewed July 18, 2016

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9.3
Exceptional
ANDREW from Australia
Solo traveler
Stayed 2 nights in May 2009

Shang - Jakarta”

friendly , attentive staff, great buffets and restaurants
city view from hotel window over the poorer areas of Jakarta

People make experiences, and at the Shangri-la hotel Jakarta the employees are extremely friendly, attentive and made the experience all the more enjoyable. The hotel has very good restaurants which are good value for money and it is central to the business district. The pool area is somewhat crowded on the weekends , as is the buffets, however the experience was positive.

Reviewed May 25, 2009

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9.7
Exceptional
M from Malaysia
Solo traveler
Stayed 3 nights in January 2011

Great hotel”

Great service

My stay at the Shangri-la Jakarta was a very plesant one. Not only are the staff very service oriented but facilities within the hotel were magnificent. I was given the option to upgrade to the Horizon Club floor, which had a private and relaxing lounge at the 23rd floor. The food at the restaurants were also good - buffet had a good spread, but ala carte service could have been faster. Unfortunately, during my stay the Shang Palace restaurant was closed but the disappoinment was overcome with a great atmosphere at the BATS bar which had fantastic live bands.

Reviewed January 29, 2011

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9.2
Exceptional
Nariswari from Indonesia
Family with teens
One-Bedroom Suite
Stayed 1 night in December 2020

Safe Staycation during Pandemic Holiday”

Shangri-la Jakarta did their health protocol at their best during my stay. But I got a bit disappointed during my experience to book the rooms at first, because of their slow response and unclear reply. Also, I think some staffs are giving false information regarding the lounge & restaurant opening hours during PSBB period, which made me and my cousin couldn't really enjoy the evening dine and drink well. But overall, it is safe for the elders and the kids.

Reviewed December 30, 2020

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Dear Nariswari, Thank you for sharing your review. I am very pleased to know that our health protocols and overall services have made your stay a pleasant one. Please accept my sincere apology if your booking experience did not meet your expectation. We always strive to maintain our quality and your feedback is surely valuable for our improvement. Rest assured that we will share them with related departments for consideration and further actions. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded January 28, 2021
Shangri-La Jakarta
9.0
Exceptional
Glen from United Kingdom
Solo traveler
Stayed 2 nights in June 2012

As always perfect ”

Great bar located in the hotel

I’m a big traveler for work across Asia and in most cases I always try to stay in a Shangri-la hotel if possible. On this particular trip I was away with a few Expat friends on a golf weekend. As normal the hotel room was great whilst the grounds/service and so was also excellent. In my experience this Shangri-la hotel is very well run and located in a great part of town.

Reviewed November 19, 2012

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10.0
Exceptional
Veronica from Indonesia
Family with young children
Stayed 2 nights in December 2017

The best room ever!”

We booked one bedroom suite for two nights and got upgraded to 30th floor. The view was really nice and it has its own balcony and seating area outside. The room was spectacular, excellent! It was really really spacious with living room and dining room, the design was classic and fancy. It was my daughter's birthday as well and she loved the hotel and room so much she didn't want to leave the room! Breakfast was super, with lots of choices from Indonesian, Chinese, Western, Indian, Japanese. Lovely garden and pool as well! Thank you, Shangri-la! We definitely coming back and recommend you to our friends and family.

Reviewed December 12, 2017

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Dear Veronica, Thank you for sharing your review and for celebrating your family’s special occasion with us. I am delighted to know that you like the design of our newly renovated rooms and that you had a memorable stay with us. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards Hans Gfrei Resident Manager

Responded January 04, 2018
Shangri-La Jakarta
8.7
Excellent
YOKE from Malaysia
Family with teens
Stayed 2 nights in January 2014

Nice stays in this hotel.”

Comfortable, nice looks and luxury.

Very comfort when stayed in Shangri-la Hotel. It gives me a unforgetable memories which is the city view of Jakarta. The hotel staff arranged me to 29th floor,that's can see all of the city in Jakarta. Althrough the location is not so convenience,but the hotel can gives you a comfort' rest.

Reviewed February 09, 2014

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9.7
Exceptional
Gary from United Kingdom
Business traveler
Stayed 2 nights in October 2012

Great located 5 star hotel in Jakarta”

plenty :)

Perefectly situated 5 star hotel, + all facilities pool gym spa massage, many spoilt choices of restaurants bars, I didnt venture out, as all was within the hotel itself, managemment and staff are the best you will find, just be aware of dodgy taxis from the airport, do not take white horse premium cab, I left my mobile on the back seat, and the driver claimed it, but denied it, anyhow long story, beware!! take silver bird or blue bird only, they are very reputable, and the hotel also advised to only take these taxis also, lesson learned you wont regret booking the Shangri La Jkta, get away from the busy congestion of jkta traffic :)

Reviewed October 10, 2012

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9.6
Exceptional
Vitri from Singapore
Couple
Deluxe Room Twin
Stayed 1 night in December 2019

Our hotel choice in Jakarta”

We have always chose to stay in Shangri-La whenever we came to Jakarta. The staffs are friendly, helpful and wonderful. The room is clean and comfortable. The facilities are very hood and well maintained. It was another great stay with Shangri-La.

Reviewed December 19, 2019

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9.2
Exceptional
Jon from Norway
Solo traveler
Stayed 2 nights in October 2016

As brilliant as Shangri La always is”

Genuine excellent service and excellent facilities is my expectations when staying at a Shangri la. Jakarta does not disappoint, the room was recently nicely refurnished and very clean and well equipped. The food and beverage was of excellent quality and in particular the breakfast buffet impresses.

Reviewed November 04, 2016

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9.2
Exceptional
Hock from Malaysia
Business traveler
Stayed 2 nights in January 2018

Excellent For Business Travellers”

Had a very comfortable stay at The Shangri la, Jakarta. Its Executive Lounge on the 23rd Floor was was well managed and the staff very attentive and responsible. I hosted a couple of my business partners for cocktails and the ambience at the lounge was great for business discussions and entertainment.

Reviewed February 01, 2018

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Dear Hock, Thank you for giving us an excellent review. I am delighted to now that you had a comfortable stay. It is a pleasure to have you as our guest and we look forward to welcoming you back to our hotel. With Best Regards, Andrew den Oudsten General Manager

Responded February 27, 2018
Shangri-La Jakarta
10.0
Exceptional
Pierfrancesco from Italy
Solo traveler
Stayed 4 nights in November 2016

Excellent Hotel”

I had a fantastic stay at the Shangri-la in Jakarta. Excellent location, great facilities, and personnel that did everything to make me feel welcome. I will be back for sure next time I will go to beautiful Indonesia

Reviewed November 24, 2016

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8.3
Excellent
liat from Netherlands
Family with young children
Stayed 1 night in December 2012

Exclusive business hotel perfect for families”

Good service, pleasant atmosphere and excellent facilities for business, private and family outing.

Horizon offers a very pleasant service while checking-in on a separate floor, the receptionists were very friendly. The rooms are spacious and well equipped, suitable for staying together with 3 grandchildren. We had a reservation for the buffet on New Year's Eve which was abundant and good. We entered the new year 2013 in the lobby with other guests under festive and joyful conditions. The next day we had breakfast in a very big ballroom but i understood that we could have had breakfast at the Horizon Club. We were not informed clearly about this and we would prefer having breakfast on a separate floor because the ballroom was quite massive and unpersonal. The pool was a very good playground for the children with a nice garden and plenty activities were organised like ponyriding,playing soccer, a sort of animal farm etc. Due to the full occupancy the pool bar was crowded and the waiting time for getting your food was very long. Anyhow we had a very pleasant stay and we would not mind to come back again to the Shangri-La hotel.

Reviewed January 13, 2013

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8.8
Excellent
DANIELE from Italy
Business traveler
Stayed 3 nights in October 2016

Hotel Shangri-La Jakarta”

Nice hotel in a crazy cmetropolitan city. Terrible traffic, incredible pollution and really noisy. The hotel is good (as usual Shangri-la hotel chain) and the service too. At the desk I was invited to upgrade my room for a small amount. In the upgrade I get the accesso to the executive room and of course to the breakfast service. Very nice service.

Reviewed October 30, 2016

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9.3
Exceptional
Raymond from Singapore
Business traveler
Stayed 1 night in May 2013

Beautiful hotel with excellent customer service”

luxurous room great customer service and good breakfast

It was a very pleasant stay and it is definitely a hotel that I will go back to again. The customer service from the reception to the restaurants to the room service is excellent. The bed is comfortable and the room is clean. On the whole it is a hassle free peace of mind stay at the Shangri-La. Thanks for the hospitality!

Reviewed November 28, 2013

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10.0
Exceptional
rahmi from Indonesia
Family with young children
Deluxe Room Twin
Stayed 1 night in December 2019

Very nice and comfy staycation”

We chose this hotel because this is one of recommended child friendly hotel. My kids was very satisfied playing in the water park and playground. Though one of my kid had accident during her time playing in water park (and I was panic), but the staffs was very helpful and bring my kid to the clinic. The food also very delicious. Will surely bring my family back to Shangri La

Reviewed December 26, 2019

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