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Excellent8.9
Based on3638reviews
86% would recommend to a friend
Shangri-la Hotel
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Lobby
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Interior view
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8.9 Excellent guest rating
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"Staff r exceptional. Friendly. I cant ask for better option..."

KelvinSingapore
Swimming pool
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8.8 Excellent location
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8.8Location
  • 300 meters to public transportation

  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

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Room choices
Premier King Room
...
  • City view
  • 42 m²
  • 1 king bed
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Premier Selection Suite King
...
  • City view
  • 74 m²
  • 1 king bed
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Executive King Room
...
  • City view
  • 39 m²
  • 1 king bed
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Deluxe King Room
...
  • City view
  • 37 m²
  • 1 king bed
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Executive Suite
...
  • City view
  • 74 m²
  • 1 king bed
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Horizon Club Executive Twin Room
...
  • City view
  • 39 m²
  • 2 single beds
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Double Premier
...
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    Horizon Club Executive King with Breakfast
    ...
    • City view
    • 39 m²
    • 1 king bed
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    Double Or Twin Premier
    ...
    • 37 m²
    • Shower and bath
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    Premier Twin Room
    ...
    • City view
    • 42 m²
    • 2 single beds
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    Double Or Twin Executive
    ...
    • 37 m²
    • Shower and bath
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    Executive Twin Room
    ...
    • City view
    • 39 m²
    • 2 single beds
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    Twin Executive
    ...
    • 37 m²
    • Shower and bath
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    Double Executive
    ...
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      Deluxe King Room
      ...
      • 37 m²
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      Double Premier
      ...
      • Shower and bath
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      Double King Size Bed
      ...
      • Shower and bath
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      Suite Premier
      ...
      • 80 m²
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      Double Executive
      ...
      • Shower and bath
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      suite executive
      ...
      • 80 m²
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      Single Executive
      ...
      • 39 m²
      • Shower and bath
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      Double Executive
      ...
      • Shower and bath
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      suite executive
      ...
      • 80 m²
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      Double Deluxe
      ...
      • Shower and bath
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      Twin Premier
      ...
      • 37 m²
      • Shower and bath
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      Nearest essentials

      Airports
      • 17 kilometers to
      • Subang Airport (SZB)
      • 18 kilometers to
      • Sultan Abdul Aziz Shah Airport (SZB)
      Public transportation
      • 300 meters to
      • Bukit Nanas Monorail Station
      • 550 meters to
      • Raja Chulan Monorail Station
      Hospital or clinic
      • 450 meters to
      • Thetole Acupuncture & Herbal Medical Centre
      Pharmacy
      • 200 meters to
      • Watsons
      Convenience store
      • On site
      Cash withdrawal
      • 150 meters to
      • ATM

      More about Shangri-la Hotel

      An overview

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      What they offer

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      Guest policies

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      Some helpful facts

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      Verified traveler reviews

      Agoda Reviews (3638)
      Booking.com Reviews (2719)

      5.7

      Filter by traveler type:
      Excellent
      • Cleanliness 9.2
      • Facilities 8.8
      • Location 8.8
      • Room comfort and quality 9.1
      • Service 9.1
      • Value for money 8.5
      Excellent
      • Cleanliness 9.0
      • Facilities 8.9
      • Location 8.7
      • Room comfort and quality 8.9
      • Service 8.9
      • Value for money 8.2
      Excellent
      • Cleanliness 9.3
      • Facilities 8.8
      • Location 8.9
      • Room comfort and quality 9.2
      • Service 9.2
      • Value for money 8.7
      Excellent
      • Cleanliness 9.2
      • Facilities 8.5
      • Location 8.8
      • Room comfort and quality 9.1
      • Service 9.1
      • Value for money 8.6
      Excellent
      • Cleanliness 9.3
      • Facilities 8.8
      • Location 8.8
      • Room comfort and quality 9.2
      • Service 9.2
      • Value for money 8.7
      Excellent
      • Cleanliness 9.2
      • Facilities 9.0
      • Location 8.8
      • Room comfort and quality 9.2
      • Service 9.2
      • Value for money 8.5
      Exceptional
      • Cleanliness 9.5
      • Facilities 9.2
      • Location 9.0
      • Room comfort and quality 9.4
      • Service 9.2
      • Value for money 8.7
      Provided by verified guests of Agoda
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      more less

      Room type
      • Premier Twin Room
      • Premier King Room
      • Horizon Club Executive Twin Room
      • Horizon Club Executive King with Breakfast
      • Executive Twin Room
      • Executive King Room
      • Deluxe King Room
      • Premier Selection Suite King
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      Showing 3535 verified written reviews
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      10.0
      Kelvin from Singapore
      Couple
      Deluxe King Room
      Stayed 3 nights in June 2017
      Superb Birthday Stay ”
      Staff r exceptional. Friendly. I cant ask for better options. Thank you
      Reviewed July 12, 2017
      Did you find this review helpful? |
      10.0
      Bradford from United States
      Solo traveler
      Deluxe King Room
      Stayed 1 night in July 2017
      Excellent Value for Money! ”
      This hotel was beautiful. Although very slightly dated, the hotel overall was very well maintained, cleaned, and the service everywhere (except for the restaurant) was 5 star. The receptionist at the front desk did me a wonderful favor at check-in. I'll refrain from sharing the favor out of respect for the property so no others begin to expect the same favors. However it wasn't required and it was tremendously appreciated. My only issue was with the restaurant. At breakfast the pancakes, french toast, and waffles were very hard and dry. The service was substandard and they tried charging me for a bottle of sparkling water when I asked for still. However, they took care of the matter. I would certainly recommend the stay here.
      Reviewed July 11, 2017
      Did you find this review helpful? |
      10.0
      CATHIE from Australia
      Couple
      Premier Selection Suite King
      Stayed 3 nights in June 2017
      FANTASTIC STAFF & SERVICE”
      The Shangri-La in Kuala Lumpur is the best hotel to stay while visiting KL. Everything during our stay was fantastic, the staff and service are just superior. Would recommend to stay in the Premier suite room with Horizon Lounge access, it is just divine.
      Reviewed July 07, 2017
      Did you find this review helpful? |
      7.6
      Kiat from Malaysia
      Couple
      Deluxe King Room
      Stayed 1 night in September 2016
      Comfortable stay”
      Strategic location. Comfortable stay with amenities equipped. Cleanliness and staff services satisfactory.
      Reviewed June 15, 2017
      Did you find this review helpful? |
      9.2
      mary from United States
      Family with teens
      Executive King Room
      Stayed 5 nights in June 2017
      wonderful accomodations!”
      We stayed for 5 nights and couldn't be happier. The staff were amazing, and the hotel is beautiful! We upgraded to the custom experience, and loved having our adult kids join us daily for a perfect happy hour of wonderful food and drinks. What a perfect way to wind down and relax after each day of sightseeing! I also loved the bath after busy days of tours, etc.
      Reviewed June 13, 2017
      Did you find this review helpful? |
      9.2
      Alexandra from Philippines
      Business traveler
      Premier Selection Suite King
      Stayed 1 night in October 2016
      Always great ”
      Super service overall peaceful stay as usual
      Reviewed June 02, 2017
      Did you find this review helpful? |
      8.0
      Alexandra from Philippines
      Business traveler
      Horizon Club Executive Twin Room
      Stayed 1 night in October 2016
      Great stay ”
      Super service and overall really good stay
      Reviewed June 02, 2017
      Did you find this review helpful? |
      5.2
      nasser from Oman
      Couple
      Executive King Room
      Stayed 2 nights in May 2017
      Small room ”
      Nice hotel , good staff , but small room away 25 mins walking from famous twin towers !
      Reviewed June 01, 2017
      Did you find this review helpful? |
      8.8
      Rajiv from India
      Business traveler
      Deluxe King Room
      Stayed 1 night in April 2017
      Good hotel ”
      Business stay was good
      Reviewed May 24, 2017
      Did you find this review helpful? |
      9.2
      Qahir from Canada
      Group
      Deluxe King Room
      Stayed 2 nights in April 2017
      Exceptional”
      Clean,safe and exsqusit. The hotel staff were magnificent and they made my stay in KL that much more wonderful. They were very knowledgeable, always willing to help. My party had lots of questions and the staff went above and beyond for everyone of them.superb! Location is 👌🏾. Across the street about 1-2 min walk there's street vendors with amazing food. The Metro is 5 min. Only con- Uber drivers keep missing the turn for the hotel so expect longer waits unless your willing to pay triple for a taxi.
      Reviewed April 30, 2017
      Did you find this review helpful? |


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